Elizabethan Chip Shop in West Lothian

Ordered on their website, it didn't get confirmed, and when I rang to confirm I was told that website isn't them, despite it having their menu, and that you need to use Scoffable or Just Eat. The money somehow got refunded. The woman on the phone was unbelievably rude when I said they need to try and get that other website taken down, as it's portraying them incorrectly, and she told me I was being rude, not to bother ordering, and hung up on me. Used to use these guys as our go-to chippy, but we will never go there again. That is not how to a) run a business or b) talk to customers.

Absolute joke of a place, if you can order through Just Eat then you can obviously pay on card. I just had a mega walk from the Premier Inn only to be told 'cash only '. I can only assume that the large girl behind the counter wanted to put the cash in her pocket instead of the register.

5th time attempting an order via Just Eat, waits 30 mins after delivery time just to be message your order has been cancelled.

kristi morris is very rude and should be sacked everyone else is nice

Called at 9.40pm for two pizzas. A lovely girl answered the phone and was about to take the order when some woman in the background starting roaring “naw,we close in ten mins”. The points here……1,I was 4mins away. 2,you CLOSE in 20mins therefore at this moment you are still open and finally,your google pages states you close at 10.30pm. Digusting way to be spoken too,not the girl on the phone……the one in the background. Used here plenty of times. Won’t be back. Service tonight was diabolical

Called the shop at 9.40 to place and order for two pizzas. The girl on the phone was lovely and said what kind. In the background there was a woman roaring at the top of her lungs “naw we are shutting it 20mins”. Well 1,I was 4mins away, 2,you were shutting in 20mins and 3,if you google the place it advises it closes at 10.30pm. Customer service was actually digusting (not the girl on the phone). Loved this place. Won’t be back

Never had a problem with there delivery always very fast food well cooked and piping hot.

This is the best chip shop in Bathgate I stay just 5 mins from another Two chip shops but travel up to the Elizabethan foods good always fresh quick service great Staff . First classes if you haven't tried it I can definitely recommend the Pizzas añd Doner cheeseburger meals . Or The fresh fish and chips.

Fantastic value and great service with a smile.

Cold disgusting burger, overcooked to oblivion - like leather it was hard to break apart and totally inedible. Barely warm chips that were dry as a bone (probably microwaved), hardly any cheese and a tiny drizzle of bottom of the barrel curry sauce. Have no idea how you can ruin something as simple as burger and chips but this shower managed to somehow. I'd rather eat the toe shavings of someone with gangrene than order from here again.

Got the lasagna for £6 not fresh but frozen could have got a frozen 1 out of Iceland for a £ an just stuck it in microwave myself was stinking would not recommend plz avoid

Great food reasonably priced and quick service

food is delicious staff is lovely xx

Great service amazing chippy totally delighted friendly staff

Fast service and nice staff. Approved 👍

Just had the most amazing Fish supper. Great service, value for money and food. Defo one to revisit 👏🏼

I've never in my life felt as ripped off as I did eating here. The food was absolutely disgusting, the portion looked like I got the kids meal and the service was terrible. I told her my order three times and she still got it wrong. If you want rubbish food at a high price? Then this is the place for you.

Brilliant wee chip shop brilliant friendly staff and always a quick delivery 💯👍

Are you seriously calling this a burger? Where is rest of the stuff? Like Lettuce, tomato, onion etc.? Have you accidentally swap it for second strip of chicken nobody asked for?? I certainly don't recall asking for plain burger! Delivery time twice as long as advised online and food came cold!!!

If you are looking for a take away fast food the I would not advise anyone to order from this shop unless you are collecting your food. I have been waiting almost 2 hours for my delivery and still has not arrived even when the girl on the fone tells you that your oder left the shop 1 hour ago. When you call and make the point that the food has not arrived still after 2 hours you get an attitude from the staff on the fone . Very poor attitude but food is good if you do not collect it food eventually arrives cold 😡

Staff are fast and very friendly the food is always very hot and certainly value for money very clean

Then fritters and garlic sauce :-))) chips awesome! My fave chippy around here so far

Quick service. Small fish supper just correct size for a hungry cyclist.

Standard of food has slipped.Last 2 orders were items short had to wait for redelivery resulting in part order being cold.Deluvery driver very plesent.

Its a nice chipy. Value for money some times but it depends who is on at the time. The best server in the place is Carol. The friars and pizza making dudes need to cheer up.

Literally taking the fish/chicken out using her hands 🤢🤮 Food is also disgusting That bad that it makes you ill, Long waits because all the staff do is talk 😬 horrible, don't recommend and im never going there again 🤢

I walked up from Wester Inch because the last time I had a delivery, the driver was cheeky and made rude comments about things that didn't concern him. I dont know him. Just hand me the food thanks. What's so difficult? Anyway it's Sunday. Shop was quiet and there was nothing cooked fresh. I was asked to wait for chips cooking. Fair enough. Nobody rung the supper up on the till, while I was waiting. If they did, I would've found out it was cash only, there and then. They don't talk to the customers while they wait either I see. The lass just stood about, growling while the teo guys were rushing about. So eventually, My supper is cooked and she tells me cash only eith an attitude and I've got to leave and come back which is so awkward! Poor manners, poor service and unorganised.

2nd time ordering here and wont be again The food was horrid the pie and chicken were over cooked and dry they were like re heats of yesterdays re heats the chips were a mix of straight and crinkle almost fritter like there was things missing and the chips cheese and kebab meet was so cold the cheese hadnt melted, was a shame first time was good

Food is amazing, always freshly made.

Get from here all the time but tonight the potion was actual shocking, nearly a tenner for the box to be half filled

Good fish suppers, quick friendly service, clean premises. Will be back.

Had fish super nice, freshly cooked served by friendly staff at very reasonable price.

Friendly staff and loved the food.

Order last night was fine and within the time I expected but this evening waited an hour and when I rang was told that the order had just left the shop kebab was cold and chips were cold it's only a few minutes away.?? Not good when I am in the Premier my colleagues also have cold food should use better bags to keep them warm

Actually worst place got a kebab don't know how long meat been sitting out was cold taste like rubber people giving them good review should try somewhere else then they will see what there missing won't be back(I live round corner before any thoughts to food going cold on way home) fast service and meat should be cut fresh but didn't see if it was but no way it could have been cut fresh.

Last order was could dry not fresh and my 15£ went to the bin :( they never answer on my email, that's bad.... never again dry and could food from there.!

Great customer service and amazing fresh food.

Visited this shop tonight not only do you get great fish and chips always freshly made but lovely friendly staff

Stood foe 20 minutes in food to then be told cash only blonde hair lady couthing and tuching her face and serving food bad shop whont be back

If you want a dose of god knows what, and you like to eat God knows what. Then please go here. All the good reviews are from friends and family of the staff! Please trust me people! This minging grease hole will make you ill.

Food was very good and arrived within a reasonable Time, given that they were very busy. Some of the comments I have seen on here are from inpatient and unreasonable customers it would seem, as I, and many others have never had any problems with either the food or service.

So I ordered food from here and it took forever to arrive, when I asked for my money back they refused and blamed it on heavy traffic, which is quite hard to believe since there is barely any cars out on the streets because of the lockdown🤔🤨🤨

This is now my favourite Chip Shop. Everytime we order something, it's always so freshly made and you don't have to wait too long for delivery time either. Highly recommend this chippy 👌.

Great service and excellent food at reasonable prices

Ordered marconi and cheese for my dad all they did was bought it from the local supermarket and heated it up will not be going back and staff where nasty when my mum called them to complain

Absolutely disgusted just ordered macaroni for my father in law who has parkinsonism. They sent a ready meal that cost £1, didn't even try to hide it was a ready meal. MY mother in law called to Complain the woman in charge was not interested . Shocking I will be calling trading stardards Charging £3,50and then cheek to charge for extra cheese. Absolutely shocked at response so rude

Decent chippy with good food. Delivery service is terrible though. Frequently late and often wrong order.. Best to go yourself instead of phoning or ordering online.

Ordered battered smoked sausage supper received only half a sausage. Avoid online shopping

It's good enough to take away the hunger.

So phoned the chippy tonight at 8:10pm for a fish supper and a chip steak supper. Was told it would be about 40 mins. Phoned at 9:20pm and was told the driver had just left the shop! Phoned again at 9:45pm and was told driver was still on his way. We then got a phone call from the shop to say that our order would be here in 5 mins!! 20 mins later we are still waiting so the shop phones to tell us that the driver had had a puncture. We told them to forget the order as we no longer wanted it! Seven minutes later the doorbell goes and it's our delivery!! So we politely told them to go away!! This is the second time that we have placed a delivery with this shop- the first one was delivered freezing cold and was inedible. That was 2 5 hours late!! Do not order from this chip shop as they do not understand the meaning of customer service. They tell lies about delivery times and deliver cold food!!

Ordered 3 donner hoggie wraps and a margarita pizza on the just eat app around 6.10pm. 7pm called for an update and told it's just leaving the shop. (10mins drive at most to us). Called again 7.30pm and got dogs abuse from a woman telling us they were busy and hung up on us. Called again and asked how long for a delivery to Blackburn. 2 hours was the answer and it's 7.50pm at this point. Called them back at 5 past 8 nearly 2 hours later and spoke to a young girl who was very harrased. Could hear the rude woman shouting in the background again so cancelled my order and said I won't be back. If they can't deliver, don't advertise deliver. Especially on Just Eat who usually provide good retailers who pride themselves on good service. Utter shambles and I am shocked at the attitude of the woman who I believe is one of the owners.

Ordered a takeaway for my kids the driver came to the block of flats pressed my buzzer 2 separate times then left with my order after not coming to the door then came back pressed my buzzer and then left without the order that he had obviously given to someone else as I never received it won’t be ordering from here again

Pretty decent tbh between 1&2 it's usually really busy with kids from the local highschool

Terrible service. I ordered a chicken kebab with no salad (options of salad or no salad) and chilli sauce. I also ordered a haggis supper. The delivery arrived within 40 minutes which was good but then it was all downhill from there. I receive the kebab with what I consider a salad (mushrooms, onions etc) which happened to be a larger portion than the chicken. The chips with the haggis were also cold. I immediately called the shop to be answered by a girl who had to check with her manager. The checking took place and I was told I'd get the order redelivered. This was fine. Two hours pass and still nothing. I call back, to which I was told I had received a call and voicemail. There was a missed call on my wife's phone but no voicenail. I was then told there would be no refund (not what I asked for or was expecting) because vegetables are not salad and my order was not wrong. There was no offering of no vegetables to select and if someone sees no salad, they expect to see just chicken with their pitta. I believe this to be terrible service. Common sense would dictate if someone asks for no salad, they don't want vegetables? Am I wrong?

Ordered munchie box and haggis, all was good. Got delivery and food was cold all the munchie box was cold, donner meat was hard and cold, battered mushrooms same everything in box cold. Haggis was the only warm thing as it was in a separate bag. Called them spoke to manager then he gave someone else the phone to tell me he’s not refunding me as it should still have been hot. Well I wouldn’t be phoning if it was hot I would be tucking into it enjoying my food instead of waiting over an hour for food that is inedible worst service I have ever had from them.

My daughter placed an order for delivery which arrived promptly however the mayo looked an odd colour and was of a lumpy texture. She called to inform them as this was not the standard we have received from this chippy in the past. The woman who took the complaint informed the manager and my daughter listened and heard the woman say “I’ve just had an argument with this b*ch”. The manager said there was nothing wrong with the mayo. My daughter said she wasn’t happy and informed them she would be bringing the food back to the shop. At this point the woman threatened her saying “come to the shop and see what happens”. I honestly do not know what kind of customer service this is. If a customer is unhappy with their food they have the right to complain without abuse or threats. Will NEVER order from here again and would advise others to do the same.

Best chip shop in West Lothian by a country mile.

Over two hours to deliver 1 mile up the road. Terrible service.

Ordered a garlic pizza, took okay time to get here but when here opened it up to a cold brick solid food got it delivered had to go to the shop to get a refund and they refused not very happy as I order from here regularly

Im not happy with my order, i ordered a kebab with garic sauce and when I opened it there was no garic sauce and the nan bread was soggy and the kebab meat was cold and greasy. Im not satisfied with my meal.

i've been using elizabethan for my chippy takeaway a while now, and have no complaints. food has always been enjoyable, delivery time decent. staff always friendly when you phone up your order.

Friendly staff and will adapt to suit your needs.

used the elizabethan while staying at premier inn starlaw road batrhgate. the food was delivered very quickly and it was all very good best takeaway chip shop ive used in a long time.

My favourite takeaway. Always fresh food, good portion.

Amazing food and really good delivery service

Best chip shop in Bathgate, and a better pizza than I had in Italy!

Staff very friendly. Never had a bad meal from here. Great value

Good food and speedy delivery ! Getting another one tonight 👌

Beast fish and chips in Bathgate area. Nice staff.

Good chip shop lovely fish and chips we live in Perth in Scotland and fish and chips and curry is awful in this area always go to the Elizabethan for fish and chips it's the best

Amazing chippy friters n a smoked sausage with lotsa salt n sauce yesterday really tasty

Bardzo dobre jedzenie, najlepsza lazania

Very popular chip shop, friendly staff and tasty food (their pizzas are a favourite) and fast delivery even though they can be very busy.

Really nice staff. Tried haggis for the first time! Really tasty food. Chips are amazing!

Ottimo servizio, qualità e disponibilità del personale.

People are great and foods tasty

Good chippy one of the best in the area.