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Freezing cold, very dark and non of the starters or main meals we wanted were available. This place isn’t cheap but I wouldn’t return if it was free,,,

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Bobbyx . 2019-01-28

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We walked over to Victoria's for dinner one night and were very disappointed in the service, atmosphere and general decor. We stood for a few moments at the door waiting for a staff member to come along. When one did she was friendly, but seemed surprised we were there to eat in the dining room and not the bar. She sat us near some windows, after I tripped on a four inch stub wall in the floor. This may have been a wall at one time, not sure, but it is a hazard and could cause an injury to either staff or clientele. I am not sure what this building, or at least the restaurant portion was in another life, but it was like sitting in a freight terminal of a train station. the floors were so uneven it was uncomfortable to sit and eat. The service was average to say the least and one of the servers was fairly new as she got my drink order wrong. The food was ho hum at best. We won't go back.

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Kermit403 . 2017-09-17

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¡Qué hallazgo! Fantástico restaurante, excelente comida, excelente servicio, ambiente agradable, tranquilo y nada era demasiado problema. Los precios eran muy razonables, Tomamos pescado y patatas fritas, pierna de cordero con dos copas de vino y sólo cuesta £27 y fue una velada encantadora. Era tranquilo pero me puedo quejar de nada. Altamente recomendado!

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GemmaSteveandJack . 2017-02-11

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Being on a later shift at work I don't turn up to Baynes for lunch until 1pm. Unfortunatley by that time they often have a poor selection left because they do not prepare enough product for the day. No white rolls, no chicken mayo and very unhelpful staff who refused to make up a fresh roll for you if your preferred choice is not already made up, which is usually the case at this time of day. That's even when there is plenty staff behind the counter so much so they are standing about chatting. When asked if they could make one up fresh, at first their excuse for not doing so was there was no chicken mayo left. When challenged what was stopping them from making some more up, there was suddenly also no white rolls left. Perhaps a one off you say, well no, I have been in multiple times before which is why I finally pushed the point with them am why I am here posting a bad review. I have never been able to get a chicken mayo roll on white at or after 1pm. Apparently it is Baynes that dictates what time you should be having lunch not the customer. One time I did manage to get manage to get a chicken mayo roll but once I arrived back at work, I discovered in fact it was a brown roll, so, the Baynes bakery assistant does not seem to know the difference between a white roll and a brown roll. The boss's attitude at the Glenrothes store is even worse, she does not care a jot if you can get what you came in for and denied that it was poor customer service to not have any white rolls left by one o'clock and only having a limp selection of only the brown ready made rolls that no one wants available was fine. I even complained to their headoffice - another waste of time. I got a women in their office who is probably just the office secretary who also. Here input was to say that she would let the area manager know. Of course nothing changed, did she call me back a week or two later to see if I had been in since and had things improved? No she did not. My advise is if your in the central Scotland you will get much better service, and choice, if you go to another bakers for your lunch, I recommend Stephens the bakers, they are far superior in every respect. Baynes = poor choice, poor service by arrogant staff. You may get better service in other Baynes stores but why waste time just go to someone else and be guaranteed to get a better service.