The Athole Arms in Perth & Kinross

The service is not good enough 👎🏻

Prompt delivery, courier cheerful, even helped me with my overturned wheelie bin.

Owners/staff are great, open late

Ordered pizza and two sides on 8/3/25. When it came only had one side. Called store and was told they didn't have what I'd ordered, yet they'd still charged for it and no contact made to explain. The guy on the phone was very hard to understand and kept saying they couldn't give a refund. My partner insisted on speaking to manager who apologised and offered refund of £10 for both sides, which we accepted. However I have never received this refund. Payed through PayPal and raised dispute with them which is still sitting as awaiting reply from seller. Have now raised it as a claim through PayPal so will hopefully get this missing item refunded this way. I've been a regular customer of Papa John's since they opened but this has put me off ever using them again. I realise mistakes do happen but expect them to be resolved in a timely manner and don't expect to give them money for nothing.

Delivery was very late, spilled and I had to come to his car to collect as he wouldn’t do the stairs in my flat