Victoria Gate Casino in Leeds

Tried to get in after having a meal in town. One door man said we could come in and then another came over and said we have had too much to drink which was not the case. He was very aggressive and unpleasant. Later the taxi driver who took us home said its a common occurance from that particular door man. I don't know if the owner of the casino is aware that their staff are behaving in this manner and turning away potentially good customers willing to spend money but they have definitely lost our custom. I've been in many casinos and never been treated in this way so I would avoid at all cost and find another casino to frequent!

Shocking treatment from the doormen. Telling people who are perfectly fine and sober that they can't enter because they 'they have had too much to drink'. If this was my business I wouldn't be happy with them turning away money because they want a seemingly young and female clientele. Always the same two doormen that refuse entry and having spent alot of money in this casino I will take my business elsewhere in future.

Parking was a task but the venue and staff were great.

This place sucks. I've reviewed it before with concerns that staff have no idea what's going on. My wife rang and asked if Leeds United were on as it was on Paramount. "Oh yes" they replied. I rang myself to check and again they said it was. One car journey and £8 in park and rides we arrived. "No it's not on..." These people are useless. Napoleans and Grosvenor will get all our business in future. The pub got our £50 playing money instead.

Won 475 pound was a vary good. Night staff were friendly and helpful

Brilliant fun and friendly staff

What a atmosphere I usually go to the groveners I will no longer be going there this is now my go to casino

This casino used to be the highlight of our visit to Leeds. Discounted drinks, decent tables and friendly staff. Now comes across very strict. The staff always seem tense and watched. Odds have been amended to make winning anything almost impossible. I understand ‘the house always wins’ but now there’s not even that feeling of playing. Unsurprisingly our last visit was the quietest we’ve ever seen it. Tatty & worn booths, no food and even the poker tables seem to have gone by the wayside. Will look for a different casino when in Leeds next time

Shocking place, Go to grosvenor or napoleon's for real wins and good staff!!

My and my hubby had been to the ivy for a meal and wanted to spend an hour in the casino . We’d barely had anything to drink. The bouncer didn’t even speak to us and immediately denied us entry saying we’d drank too much . This was ridiculous and we were so shocked . 😳 We were dressed smart , very sober - seems like this is a regular occurrence looking at the reviews . This business is losing money because of the fools on the door

The bald doormen with glasses showed absolute discrimination towards our group. He kept making up excuses to not let us in but no questioned were asked when other groups came in.

I've been coming here for several years and I'm surprised by the comments regarding the doormen, I've always found them very curtious, maybe because I'm late 50s and always with my wife? Infact all the staff i come across are all very nice. Regarding the gambling I only play slots and there's a lot ,only Resorts world Birmingham that has more , I don't go with the expectation of winning it's just a bit of fun, although my wife and I have had some decent wins , sign up for a player's card as they always give you some free play. A nice bar area and the drinks aren't too expensive and they sell my favourite beer Blue Moon, all in all my favourite UK casino

Around 2 months ago my friend had £60 stolen from his machine whilst he watched me for a moment on a bonus on another machine, during the brief time he watched me someone stole the money from his machine, he tried to explain what had happened and was dismissed by the staff at the cash desk and told he had put no money in that machine they had ‘checked’ I however knew this wasn’t the case and got a member of staff I know to check and she confirmed £60 had gone in and been cashed out moments later, I confronted the cash desk staff and was told yes it was cashed and by none other than myself, I told them this was completely untrue and was told I was boring and to go away, I then escalated this to a manager who confirmed someone had stolen the money but he had left now and there was nothing they could do, I can accept the money had been stolen I actually compensated my friend of the £60 as I had suggested this casino and I felt embarrassed we were here on my recommendation, I however wasn’t happy that as a member of 6 years who has spent tens of thousands of pounds this was the treatment I received. On Friday the 31st of January me and my girlfriend went for a spontaneous few drinks and bit of a gamble in the casino, and for the first time I saw the manager who was involved in this situation, I said nothing to him all night he said nothing to me, we then returned to the casino the following day and was approached by the manager who told me I gave him verbal abuse and it was witnessed by 3 members of security, this was a complete lie he has clearly been bitter since I made his staff member and himself look rather incompetent during the ordeal of the theft of the money when they failed to launch a simple investigation, so through his embarrassment he has decided to fabricate lies in a playground level attempt at revenge, I pointed out that there was no way he could present any kind of cctv footage of me approaching him and saying anything, and also questioned why if I had confronted him with verbal abuse why would he and 3 members of security of done nothing? I wasn’t asked to leave and I don’t know when this lie of his apparently took place but I was also aloud to carry on drinking, at no point was I refused service at the bar, is this how they would deal with a person who had become verbally abusive to let them carry on drinking and confront them the next day? As a member I don’t feel valued at all, the unprofessionalism at this casino is beyond belief avoid at all costs the management is an absolute joke, if you intend on spending money somewhere please go to either napoleons or grosvenor as half of the staff from Victoria gate have also done as this place has such a high turnover of staff and clearly have to accept McDonald’s rejectees as management.

Refused entry at 2am . Scumbags door staff refused us entry for no reason saying " we're close " yet open 24 hours and allowed other in

come here 4 x wont let us in. bad ran comapmy

Could have been a great new years evening but “keystone cops” ruined it!! So Lionel Richie did a decent turn and there were glasses of bubbly a plenty - must have been 80 or so glasses for the 4 “VIP”s in the bar area who gratefully donated far too many to us! But given that one goes to a casino to have a bit of a gamble it was rather disappointing to not be able to do so. Fine if all you want is roulette with many tables available but not a chance on black jack. Two tables open and three deep at Each one yet at least two not in use. I did ask a guy who looked like he might have been the pit boss if it was possible to open a third table but wasn’t interested. Although then a poor guy who seemed to be a trainee started playing with cards on one of the vacant tables but eventually gave up due to the volume of people wanting to play blackjack and him having to tell them he couldn’t deal as he was training! So could have been good but ruined by ineptitude and poor management. All I wanted was to play a bit of good old blackjack but sadly not possible due to the number of people crowded round the two tables and the reluctance of management to open any of the free tables….

It's a very bad casino, they welcome guests to lose money but they don't allow guests to win money, so why would you put a donation box on the door? ?

I went on Saturday, I played a couple of times, I had won a bet and they didn't pay me, as they said the time had run out, but there was plenty of time left. But, at the same time, local people would place bets and win their money, they were also not told the time had ran out. When I win some money, they would withhold the money and they would always ask if I am a member. This casino is a cheat, as they want to distract you from winning. They also have terrible management and service. Highly recommend not going to this casino.

Do not go here, decided to turn up at the end of my night. Not rowdy not “intoxicated” I’m righting this just after getting home this morning. Said I was drunk and they would not be letting me in. I am a member and understand all the casino rules. I have given them plenty of my business. They let other foreigners in who didn’t display a membership card whatsoever unlike me on arrival. I asked to see a member of casino staffed and got laughed at and basically they faked asking for one and giving the excuse that they were busy( 2o clock in the morning) I want all my details deleting from this establishment. Disgusting door men

Bouncers are awful and aggressive. Tried to get in to meet some of my friends who were already in the casino. I'd never been in one before so asked politely if it was OK to go in to meet them and they told me I was too drunk and did so whilst shouting at me. It's only natural though to assume an asian man who doesn't drink alcohol and is asking to come in is drunk. Bit of a shame I wasn't able to meet the rest my work group on our Christmas night out, especially as many people walked straight into the casino without issue. A night ruined without explanation - maybe my face isn't the right colour?

Door staff refused me and my partner entry claiming we are “too drunk”. We only had 3 drinks with our meal. My partner said “you must be joking” the door man’s response was extremely rude “this is not a comedy club”. Upon watching other people come and attempt entry they seemed to only allow a certain clientele in. But upon reading other reviews it looks like this is a normal occurrence…. We asked to speak to a manager but they refused. We even called but no one came to speak to us. The door men seem to be on a power trip and blanketed most other people with the same excuse “too much to drink”. Also the doormen are not displaying an SIA license and refused to give a names open request.

Door staff select eatery based on random statistics and personal vendettas. Personally the door staff are left to be inknob jockeys and card counters on they have no real care for the game…

My friends and I have tried to get in the casino twice, one being last night and the other a few weeks ago. The bouncer on the door allowed my friends to go in but not me. He said I had drank too much! This was a ridiculous assumption, I wasn't being rowdy, staggering or slurring my words. He was obnoxious arrogant and rude. I had to wait outside until I got a taxi home. Whilst doing so, a young girl came down the escalator, showing obvious signs of being drunk. Mascara down her face and staggering, she cuddled the bouncer and came outside, she walked up the street and the bouncer proceeded to follow her, when he caught her up they spoke and embraced, before he turned and went back to the door (I have video evidence of this) to then let several males in that were also clearly intoxicated. The same bouncer refused our entry again last night and was still as arrogant as ever. My friends are not rowdy or loud or too drunk as the bouncer insinuated. If your face doesn't fit your not coming in!! We won't be returning. He is a disgrace!

Great night out as came out with more than I went in with. Only downside is not enough bar staff and waiting staff for thirsty gaming public. Very lively night not enough card tables open

Always fun here great staff good night out, even better when you have a win

1 - tried to go at 21. The casino and their staff have had no problem with me watching their showings on and off for main events. However the one time i tried to enters (after being forced to be a member since I was 18) I was disallowed entry for no other reason than them trying to get their mix of men vs woman. Very sexist and ridiculous place. Wouldn’t recommend to anyone.

Don't bother...yes there are lots of machines I'm a slotter so that's all I'm interested in however the staff omg...worst in-house casino valet and bar staff I had to ask 3 different staff members if soft drinks are complementary first person I asked didn't no ffs he worked in the bar ...wen I asked the valet she was so rude ignored me had to follow her around ril I could catch her....also people in there who looked well dodgy watching u on machine and not playing....awful only recommendation is that u can just walk into casino no I'd checks....oh and yeah a couple where sprawled over one of the tables getting very frisky no security to be seen

Spent 25, lost 25, but was fun at the time. 😂😂

The large number of young people here gives it a vibe that's more like a lively playground than a luxury casino. The atmosphere is vibrant but feels a bit crowded and less mature.

interlinked to loundering must close

Good range of slots, although it seems more difficult to win than it used to. Small selection of drinks at the bar. They used to have poker tourneys but stopped years ago, shame as it's a great venue.

I just love the atmosphere the staff are lovey it's just a nice place to have a night out

I love the space and the variety of machines. You (members) get given free play vouchers, which is nice. You used to get more free/discounted drinks with your membership to encourage you to visit. Unfortunately, this offer has changed and gone up in price. You used to get free Pepsi, but now they give you rola cola, which is all syrup and bubbles. The counter staff have all been lovely and friendly. Generally, they're the ones who have been there since the start. They give great customer service and recognise you even when months have gone by. Some of the floor walkers are new and young and don't seem to want to be there and just put their hours in, but that can happen anywhere. Generally, it is a great place to visit whether by yourself or in a large group. They have entertainment and big screen events, and you can book an area with friends. The food has always been nice, not top-notch dining but decent.

Good but the size of it seems a waste all the machines are the same and not much update

If you like losing money you'll love this place. Obviously they're smashing it as it's like a 5 star hotel lobby. Fun for a non gambling kinda person who's happy losing a little bit of cash.

Came to the casino last night. I am a member and have given this business a lot of mine. I arrived with my wife and was refused entry at the door. The bouncer said I was too drunk. Which was a ridiculous statement. I won’t return.

Great atmosphere but think the football being on added to it, nice selection of slots and tables. Hard to get a drink

Never been here. So why only 1 star? Well, like most businesses, they encourage you to engage on social media. I sent a simple FB message about drinks, got an automated "we'll get right back" reply and then nothing. If you can't be bothered replying, I can't be bothered going

Security lacking in people skills, reading other reviews seems to be the same person ruining the reputation of the venue. Shame as used to come every Saturday.

It's a nice place where everyone must have visited it!

I remember when this place was brand new and shiny those days are well past the bar and carpets are sticky, they definitely have a approach of so long as your gambling do as you please with clearly very drunk people spilling drinks on the tables and themselves A fine example of somewhere being left to degrade by lack of ongoing investment after an initial injection of cash

Amazing place - went there for an event. Food and service well above expectations.

Used to be mine and my girlfriends favourite casino, it’s very nice inside probably the nicest casino I’ve come across in the uk, if your planning on a 1 off visit this is the perfect place for you, however for the regular customers this place isn’t ideal, the more money you spend the more benefits you get but then slowly they start taking them away from you, I was sometimes spending thousands in one session and they were sending me offers of £5 free play per week, then they stopped sending me offers at all, I had friends who just went for drinks and never really gambled who were getting far better offers than me, the final straw for me was going in with my girlfriend on her birthday and they wouldn’t even give her a drink like they have the past 5 years, considering the amount of money we both spend in there, it’s not much as we have had sessions losing 2-3k on a regular basis, but no, we even called out the manager on this and he refused to allow her a birthday drink, no rewards for loyalty what so ever if you plan on being a regular player I advise you visit Grosvenor as there rewards are much more professionally managed.

I am writing to express my disappointment and concern regarding a distressing incident that occurred on May 17th, during my attempt to enter Victoria Gate Casino. Regrettably, I was denied entry without a clear explanation and faced intimidation by one of your bouncers. Upon arriving at Victoria Gate Casino on May 17th, I was unexpectedly prevented from entering the establishment. When I asked the bouncer on duty for clarification, I was met with silence and then witnessed the bouncer put on a glove in a manner that felt threatening and inappropriate. This experience was not only distressing but also completely unacceptable. As a potential customer, I expect fair treatment and transparency from your staff. I request a thorough investigation into this incident and an explanation as to why I was denied entry. Additionally, I am interested in learning what steps you will take to prevent similar situations from occurring in the future.

Not a bad casino however the black guy on the doors needs a few lessons on customer service dont know what his problem is but hes clearly got a chip on his shoulder or maybe he doesnt like certain races as this is not the first time this has happend never had a problem with any other lads on doors

The best casino in the world is great and very enjoyable and the management is smart and exceptional and constantly thinking about attracting customers, kind and loving. Come and experience for yourself.

Should be a bit more upmarket than it is in all honesty but I'm not a regular to these establishments. A few weirdos hanging around the tables making it a little uncomfortable. Plenty of security staff though. Not for everyone.

Number 1 place for CASINO in Leeds !! 🤑😀

Excellent club with some great offers

Six nations offer - yeah right! So it took 20mins to get served at the bar and missed the five minutes of the match. It wasn't even busy, the bar staff had no idea of the offers so I got over-charged for pint of Guinness despite the big screen behind the bar advertising £4 a pint. The one big screen showing the England Ireland six nations game was drowned out by music. Zero atmosphere for sport. I will definitely not be returning here, very disappointing. Leeds list should not advertise this as venue for rugby in the future.

Never go to casiono if they see we are winning they always target us give your id and why you are playing this much from where money is coming and all that i seen many peoples like that so.

I would highly recommend this casino a wide range of slots

Dont go if you looking for money they are not giving any profit to anyone.

Did not gamble bit enjoyed a gig and atmosphere.

Best Casino in Leeds, Must Visit..

Very modern and stylish, was a lack of table service and could of had more tables open

Good atmosphere, can borrow mahjong from the front desk!

£15 joining voucher for slot machines just make sure you take driving licence or passport for ID, place itself is good and quite reasonable priced drinks bar

Not as good as it used to be, beers & food prices gone up, food quality gone down..

We only called in for a few drinks before our coach was due to take us home but really liked it there

Just to say a big thank you to BETH who works on the bar I had 2 complementary tokens for drinks from years ago she spoke to management and hey presto the drinks arrived

Friendly, welcoming, informative... just try not to give them all your money!

Good adult experience and good security service

Northern soul event,a excellent evening

I like coming to the casino. The atmosphere is really nice. The staff are lovely and welcoming, especially Beth who i have now known 5 years since becoming a customer at the venue. Beth is really friendly and always smiley! A delight for your business.

I come Victoria Gate casino often I have to say is BETH very friendly and great service with always smiles on hers, best service I could have from any casino.

We always find the staff on the casino floor, friendly and helpful but Beth welcomes us like family when we visit. We don’t live locally but usually have a weekend break in Leeds every month. Beth treats us like a local and we’ve been lucky to be invited to several VIP events this year and she is very attentive, no matter how busy she is, she always makes us feel valued as a customer. Great service, she’s the best.

Great place to visit..friendly staff some of them.. but BETH is best & friendly & helpfull& smiley face ..and great approach to people.. always asking people are you OK.!! Can I get you anything.. great approach to people I see on her all the time.. with ; kindly & smiley face and approach..she is great...

Great casino, had a good night playing black jack with my friends. Especially thanks to a croupier Luke for good game and thanks for your patience :)) greetings from Polish girsl!

Fantastic venue for the Northern Soul evening.

Liv the bartender was amazing and had really quick service. Amazing service!

Liv was a really good bartender and had amazing service!

Beth on hospitality always has a joke with customers as well as getting on her job. Kirsty on slots is very approachable and helps with any issues

Great! Friendly staff at bar and at the tables. Great selection of sports available on massive screens. No membership required.

Always enjoy our visits here. It rarely disappoints, even when we visit mid-week. All the drinks are reasonably priced, there’s lots of variety with the slots/gaming tables and the staff here are absolutely tremendous. Would highly recommend to anyone visiting, Leeds if casinos are your thing. Even if not, there’s plenty more to do. Live sport, live entertainment and special events. Special shout out to, Beth, one of your bar supervisors for always making our visits even more pleasurable. Beth is friendly, chatty and a standout customer service representative for your venue.

Always have a great time in Victoria Gate Casino. The staff are fantastic and always make us welcome especially Liam who always has a smile on his face from E and M

Apparently you need a specific dress code to spend money? Even thought I was wearing appropriate attire for an evening meal as we were on our way back to the carpark from having food. People in jeans and polo shirts were allowed in no bother. Shame as I have never has issues at various other casinos over the country

Great selection of slots and friendly staff, even better when you win.

Great atmosphere and friendly staff. Free entry for all three nights.

One of the best casinos in the UK! Plenty of tables and machines with a variety of games available. Staff are always welcoming and happy to help.

Very plush venue..all staff are amazing & very helpful..northern soul night was fantastic

Went here for a Northern Soul and Motown night free to get in, it was great night there was loads of people there music was absolutely brilliant and great dancers will deffo go there again, the Victoria Gate Casino itself was a good place absolutely well looked after, there are bars on different floors, plenty of screens to watch sports while having a drink, and if you want have a go on the machines or tables that's there, very smart place

Nice casino experience but there is no texas holdem

Always smells beautiful! Shame the restaraunt is nt open anymore. Usually end up here as we like to use taxi service.....resonable and safe.x

I was expecting it to be a bit more classy than it was, no dress code and some really scruffily dressed people. Reasonably priced drinks and quick service, one barman really needed to be told about his personal hygiene as he had terrible body odour. More like a high street arcade than a casino in opinion.

Popped in for an hour before my bus arrived. Went for a drink and talked to a friendly guy at the bar, made me feel welcome. Only reason I haven't given it 5 stars is because this venue was one of best poker venues in the North of England. Now they don't do anything for poker and have an empty waste of space in what used to be a popular venue. Not even cash games...

Great casino with great staff. It would be a 5* however something needs to be done about the people who stand directly behind your machine, watching and waiting for you to get up to play your machine (even though many others are available). Not a nice feeling when you are just trying to play and someone is blatantly watching you. As soon as they see you get a large win they are no longer interested as they are hoping you (in effect) fill the machine and don't get a payout. Even though this mentality is wrong as the games are random, it would be great if the floor staff removed these people from standing behind you as it is extremely obvious what they are doing.

Used to be a 5 star not so great now staff are very miserable here I wouldn't say there approachable as before. They was always interactive with customers asking for drinks etc now you have to approach them. They used to do slot games cocktails and more of a food rage now its just nibbles and no cocktails. Perhaps if they brought back what was there previously more customers and 5 stars would be rated for sure. I understand inflation and all. But better then loosing customers it's going to effect the long hall.

Great place to go, really big inside with nice decor ,nice friendly staff who will explain how to play if you've never been before .Tables and lots of slot machines .Television screens to watch sporting events. Free entry .food available ,bar area also serves tea and coffee .nice relaxing atmosphere.

Bad service, difficult to get a staff to have a drink. No hospitality for general gamblers.

7* Casino in Leeds. Amazing gaming experience. Highly recommended when visiting Leeds. Be lucky

Jak to kasyno obsługa mila oraz ochrona pierwsza klasa :-)

Casyno zeszlo na poziom 0, to smutne. Brak zainteresowania, serwis najwidoczniej juz tam nie istnieje, a jak juz z trudem znajdziesz kogos by podal Ci kawe, jest nieschludnie podana w brudnych szkłach, w dodatku nie majaca nic wspolnego z kawa; po prostu nie smaczna, za ktora zreszta musisz placic za kazdym razem, mimo ze jestes stalym klientem z karta. Zadnych dostepnych promocji zadnych informacji jesli o cos pytasz, slyszysz nie wiem, nie ma. Za parking tez trzeba placic mimo ze bilet okazujesz w recepcji. Jedynie warto pochwaly zlozyc ochronie, ktora jeszcze jest na poziomie.

Refused entry by clown on the door with no justifiable reason.

I don't gamble I just go to buy drinks and watch a gam from time to time awesome TV screens

Shocked and embarrassed. I never write a review but others need to be warned. I would give zero if I could. I went to visit at 9pm tonight, Monday. As I approached the door it wasn’t opened for my by security. There was no warmth. As I went to open the door he eventually opened the door ever so slightly, looked me up and down life a piece of **** and said how many drinks?? Your intoxicated. I had only had 1 drink, there was no way he could tell this and it wasn’t the case. It is a blatant case of discrimination based on some other factor. Was it my slight limp for my bruised ankle from football, do you discriminate against those with a physical disability? Was it age discrimination because I am 35 years old, is it socio economic discrimination - did I not look rich enough to spend money in your casino? Other another discriminatory factor. The fact is I was made to feel embarrassed by a disgraceful and unfair judgement. I will never ever visit this casino after how it’s left me feeling tonight. I see other reviews here, It really suggest some unconscious bias training is required at the least, as well as discrimination and customer service training. I won’t hold my breath looking at the other reviews. I’ve contacted management, I doubt I will here back. Therefore I urge you to visit other casinos in Leeds and don’t give them a penny for the way they treat people. Disgraceful!

Shocking. Had a very bad experience here today. I've been a member here since it first opened and thought it was a fantastic place to visit. However the amosphere has changed massively. You have to declare membership(even though you do not need to be a member) and today had a man who said he was the casino manager demand an affordability check whilst I was playing £1 spin on a slot machine !!! (I could bet more in a pub) needless to say I gave him back my membership card. If you fancy a gamble occaisionally and maybe want a bit of respect and service as a valued customer then this is not the place for you. It's a shame.

Victoria Gate Casino is a large and impressive casino located in the heart of the city center. The overall atmosphere of the casino is enjoyable and the space is well-maintained, with plenty of room to move around and explore. However, one downside to the casino is that they allow smoking on the premises. As a non-smoker, I found this to be quite uncomfortable and it made it difficult to fully enjoy my time at the casino. Despite this, the casino offers a wide variety of games to choose from, including traditional table games and a range of modern electronic slot machines. The staff is knowledgeable and friendly, and they are always happy to assist with any questions or concerns. One downside to Victoria Gate Casino is that parking is not free and can be quite expensive. This can be an inconvenience for those looking to visit the casino for a shorter period of time. However, the central location of the casino makes it easily accessible by public transportation or by foot. Overall, Victoria Gate Casino is a decent option for those looking for a large and well-equipped casino in the city center. However, the smoking policy and lack of free parking may be off-putting to some visitors.

AVOID Absolutely disgraceful... refused entry to myself and 3 others, completely sober but refused for being intoxicated apparently. Most disrespectful door men ive ever come accross.

Great service and interesting atmosphere 👏 Love all the food 😋