Victoria Gate Casino in Leeds

1 - tried to go at 21. The casino and their staff have had no problem with me watching their showings on and off for main events. However the one time i tried to enters (after being forced to be a member since I was 18) I was disallowed entry for no other reason than them trying to get their mix of men vs woman. Very sexist and ridiculous place. Wouldn’t recommend to anyone.

Don't bother...yes there are lots of machines I'm a slotter so that's all I'm interested in however the staff omg...worst in-house casino valet and bar staff I had to ask 3 different staff members if soft drinks are complementary first person I asked didn't no ffs he worked in the bar ...wen I asked the valet she was so rude ignored me had to follow her around ril I could catch her....also people in there who looked well dodgy watching u on machine and not playing....awful only recommendation is that u can just walk into casino no I'd checks....oh and yeah a couple where sprawled over one of the tables getting very frisky no security to be seen

Spent 25, lost 25, but was fun at the time. 😂😂

The large number of young people here gives it a vibe that's more like a lively playground than a luxury casino. The atmosphere is vibrant but feels a bit crowded and less mature.

interlinked to loundering must close

Good range of slots, although it seems more difficult to win than it used to. Small selection of drinks at the bar. They used to have poker tourneys but stopped years ago, shame as it's a great venue.

I just love the atmosphere the staff are lovey it's just a nice place to have a night out

I love the space and the variety of machines. You (members) get given free play vouchers, which is nice. You used to get more free/discounted drinks with your membership to encourage you to visit. Unfortunately, this offer has changed and gone up in price. You used to get free Pepsi, but now they give you rola cola, which is all syrup and bubbles. The counter staff have all been lovely and friendly. Generally, they're the ones who have been there since the start. They give great customer service and recognise you even when months have gone by. Some of the floor walkers are new and young and don't seem to want to be there and just put their hours in, but that can happen anywhere. Generally, it is a great place to visit whether by yourself or in a large group. They have entertainment and big screen events, and you can book an area with friends. The food has always been nice, not top-notch dining but decent.

Good but the size of it seems a waste all the machines are the same and not much update

Great night out as came out with more than I went in with. Only downside is not enough bar staff and waiting staff for thirsty gaming public. Very lively night not enough card tables open

If you like losing money you'll love this place. Obviously they're smashing it as it's like a 5 star hotel lobby. Fun for a non gambling kinda person who's happy losing a little bit of cash.

Came to the casino last night. I am a member and have given this business a lot of mine. I arrived with my wife and was refused entry at the door. The bouncer said I was too drunk. Which was a ridiculous statement. I won’t return.

Great atmosphere but think the football being on added to it, nice selection of slots and tables. Hard to get a drink

Never been here. So why only 1 star? Well, like most businesses, they encourage you to engage on social media. I sent a simple FB message about drinks, got an automated "we'll get right back" reply and then nothing. If you can't be bothered replying, I can't be bothered going

Security lacking in people skills, reading other reviews seems to be the same person ruining the reputation of the venue. Shame as used to come every Saturday.

It's a nice place where everyone must have visited it!

I remember when this place was brand new and shiny those days are well past the bar and carpets are sticky, they definitely have a approach of so long as your gambling do as you please with clearly very drunk people spilling drinks on the tables and themselves A fine example of somewhere being left to degrade by lack of ongoing investment after an initial injection of cash

Amazing place - went there for an event. Food and service well above expectations.

Used to be mine and my girlfriends favourite casino, it’s very nice inside probably the nicest casino I’ve come across in the uk, if your planning on a 1 off visit this is the perfect place for you, however for the regular customers this place isn’t ideal, the more money you spend the more benefits you get but then slowly they start taking them away from you, I was sometimes spending thousands in one session and they were sending me offers of £5 free play per week, then they stopped sending me offers at all, I had friends who just went for drinks and never really gambled who were getting far better offers than me, the final straw for me was going in with my girlfriend on her birthday and they wouldn’t even give her a drink like they have the past 5 years, considering the amount of money we both spend in there, it’s not much as we have had sessions losing 2-3k on a regular basis, but no, we even called out the manager on this and he refused to allow her a birthday drink, no rewards for loyalty what so ever if you plan on being a regular player I advise you visit Grosvenor as there rewards are much more professionally managed.

I am writing to express my disappointment and concern regarding a distressing incident that occurred on May 17th, during my attempt to enter Victoria Gate Casino. Regrettably, I was denied entry without a clear explanation and faced intimidation by one of your bouncers. Upon arriving at Victoria Gate Casino on May 17th, I was unexpectedly prevented from entering the establishment. When I asked the bouncer on duty for clarification, I was met with silence and then witnessed the bouncer put on a glove in a manner that felt threatening and inappropriate. This experience was not only distressing but also completely unacceptable. As a potential customer, I expect fair treatment and transparency from your staff. I request a thorough investigation into this incident and an explanation as to why I was denied entry. Additionally, I am interested in learning what steps you will take to prevent similar situations from occurring in the future.

Not a bad casino however the black guy on the doors needs a few lessons on customer service dont know what his problem is but hes clearly got a chip on his shoulder or maybe he doesnt like certain races as this is not the first time this has happend never had a problem with any other lads on doors

The best casino in the world is great and very enjoyable and the management is smart and exceptional and constantly thinking about attracting customers, kind and loving. Come and experience for yourself.

Should be a bit more upmarket than it is in all honesty but I'm not a regular to these establishments. A few weirdos hanging around the tables making it a little uncomfortable. Plenty of security staff though. Not for everyone.

Number 1 place for CASINO in Leeds !! 🤑😀

Excellent club with some great offers

Six nations offer - yeah right! So it took 20mins to get served at the bar and missed the five minutes of the match. It wasn't even busy, the bar staff had no idea of the offers so I got over-charged for pint of Guinness despite the big screen behind the bar advertising £4 a pint. The one big screen showing the England Ireland six nations game was drowned out by music. Zero atmosphere for sport. I will definitely not be returning here, very disappointing. Leeds list should not advertise this as venue for rugby in the future.

Never go to casiono if they see we are winning they always target us give your id and why you are playing this much from where money is coming and all that i seen many peoples like that so.

I would highly recommend this casino a wide range of slots

Dont go if you looking for money they are not giving any profit to anyone.

Did not gamble bit enjoyed a gig and atmosphere.

Best Casino in Leeds, Must Visit..

Very modern and stylish, was a lack of table service and could of had more tables open

Good atmosphere, can borrow mahjong from the front desk!

£15 joining voucher for slot machines just make sure you take driving licence or passport for ID, place itself is good and quite reasonable priced drinks bar

Not as good as it used to be, beers & food prices gone up, food quality gone down..

We only called in for a few drinks before our coach was due to take us home but really liked it there

Just to say a big thank you to BETH who works on the bar I had 2 complementary tokens for drinks from years ago she spoke to management and hey presto the drinks arrived

Friendly, welcoming, informative... just try not to give them all your money!

Good adult experience and good security service

Northern soul event,a excellent evening

I come Victoria Gate casino often I have to say is BETH very friendly and great service with always smiles on hers, best service I could have from any casino.

We always find the staff on the casino floor, friendly and helpful but Beth welcomes us like family when we visit. We don’t live locally but usually have a weekend break in Leeds every month. Beth treats us like a local and we’ve been lucky to be invited to several VIP events this year and she is very attentive, no matter how busy she is, she always makes us feel valued as a customer. Great service, she’s the best.

I like coming to the casino. The atmosphere is really nice. The staff are lovely and welcoming, especially Beth who i have now known 5 years since becoming a customer at the venue. Beth is really friendly and always smiley! A delight for your business.

Great place to visit..friendly staff some of them.. but BETH is best & friendly & helpfull& smiley face ..and great approach to people.. always asking people are you OK.!! Can I get you anything.. great approach to people I see on her all the time.. with ; kindly & smiley face and approach..she is great...

Great casino, had a good night playing black jack with my friends. Especially thanks to a croupier Luke for good game and thanks for your patience :)) greetings from Polish girsl!

Fantastic venue for the Northern Soul evening.

Liv was a really good bartender and had amazing service!

Liv the bartender was amazing and had really quick service. Amazing service!

Beth on hospitality always has a joke with customers as well as getting on her job. Kirsty on slots is very approachable and helps with any issues

Great! Friendly staff at bar and at the tables. Great selection of sports available on massive screens. No membership required.

Always enjoy our visits here. It rarely disappoints, even when we visit mid-week. All the drinks are reasonably priced, there’s lots of variety with the slots/gaming tables and the staff here are absolutely tremendous. Would highly recommend to anyone visiting, Leeds if casinos are your thing. Even if not, there’s plenty more to do. Live sport, live entertainment and special events. Special shout out to, Beth, one of your bar supervisors for always making our visits even more pleasurable. Beth is friendly, chatty and a standout customer service representative for your venue.

Always have a great time in Victoria Gate Casino. The staff are fantastic and always make us welcome especially Liam who always has a smile on his face from E and M

Apparently you need a specific dress code to spend money? Even thought I was wearing appropriate attire for an evening meal as we were on our way back to the carpark from having food. People in jeans and polo shirts were allowed in no bother. Shame as I have never has issues at various other casinos over the country

Great selection of slots and friendly staff, even better when you win.

Great atmosphere and friendly staff. Free entry for all three nights.

One of the best casinos in the UK! Plenty of tables and machines with a variety of games available. Staff are always welcoming and happy to help.

Very plush venue..all staff are amazing & very helpful..northern soul night was fantastic

Went here for a Northern Soul and Motown night free to get in, it was great night there was loads of people there music was absolutely brilliant and great dancers will deffo go there again, the Victoria Gate Casino itself was a good place absolutely well looked after, there are bars on different floors, plenty of screens to watch sports while having a drink, and if you want have a go on the machines or tables that's there, very smart place

Nice casino experience but there is no texas holdem

Always smells beautiful! Shame the restaraunt is nt open anymore. Usually end up here as we like to use taxi service.....resonable and safe.x

I was expecting it to be a bit more classy than it was, no dress code and some really scruffily dressed people. Reasonably priced drinks and quick service, one barman really needed to be told about his personal hygiene as he had terrible body odour. More like a high street arcade than a casino in opinion.

Popped in for an hour before my bus arrived. Went for a drink and talked to a friendly guy at the bar, made me feel welcome. Only reason I haven't given it 5 stars is because this venue was one of best poker venues in the North of England. Now they don't do anything for poker and have an empty waste of space in what used to be a popular venue. Not even cash games...

Great casino with great staff. It would be a 5* however something needs to be done about the people who stand directly behind your machine, watching and waiting for you to get up to play your machine (even though many others are available). Not a nice feeling when you are just trying to play and someone is blatantly watching you. As soon as they see you get a large win they are no longer interested as they are hoping you (in effect) fill the machine and don't get a payout. Even though this mentality is wrong as the games are random, it would be great if the floor staff removed these people from standing behind you as it is extremely obvious what they are doing.

Used to be a 5 star not so great now staff are very miserable here I wouldn't say there approachable as before. They was always interactive with customers asking for drinks etc now you have to approach them. They used to do slot games cocktails and more of a food rage now its just nibbles and no cocktails. Perhaps if they brought back what was there previously more customers and 5 stars would be rated for sure. I understand inflation and all. But better then loosing customers it's going to effect the long hall.

Great place to go, really big inside with nice decor ,nice friendly staff who will explain how to play if you've never been before .Tables and lots of slot machines .Television screens to watch sporting events. Free entry .food available ,bar area also serves tea and coffee .nice relaxing atmosphere.

Bad service, difficult to get a staff to have a drink. No hospitality for general gamblers.

7* Casino in Leeds. Amazing gaming experience. Highly recommended when visiting Leeds. Be lucky

Jak to kasyno obsługa mila oraz ochrona pierwsza klasa :-)

Casyno zeszlo na poziom 0, to smutne. Brak zainteresowania, serwis najwidoczniej juz tam nie istnieje, a jak juz z trudem znajdziesz kogos by podal Ci kawe, jest nieschludnie podana w brudnych szkłach, w dodatku nie majaca nic wspolnego z kawa; po prostu nie smaczna, za ktora zreszta musisz placic za kazdym razem, mimo ze jestes stalym klientem z karta. Zadnych dostepnych promocji zadnych informacji jesli o cos pytasz, slyszysz nie wiem, nie ma. Za parking tez trzeba placic mimo ze bilet okazujesz w recepcji. Jedynie warto pochwaly zlozyc ochronie, ktora jeszcze jest na poziomie.

Refused entry by clown on the door with no justifiable reason.

I don't gamble I just go to buy drinks and watch a gam from time to time awesome TV screens

Shocked and embarrassed. I never write a review but others need to be warned. I would give zero if I could. I went to visit at 9pm tonight, Monday. As I approached the door it wasn’t opened for my by security. There was no warmth. As I went to open the door he eventually opened the door ever so slightly, looked me up and down life a piece of **** and said how many drinks?? Your intoxicated. I had only had 1 drink, there was no way he could tell this and it wasn’t the case. It is a blatant case of discrimination based on some other factor. Was it my slight limp for my bruised ankle from football, do you discriminate against those with a physical disability? Was it age discrimination because I am 35 years old, is it socio economic discrimination - did I not look rich enough to spend money in your casino? Other another discriminatory factor. The fact is I was made to feel embarrassed by a disgraceful and unfair judgement. I will never ever visit this casino after how it’s left me feeling tonight. I see other reviews here, It really suggest some unconscious bias training is required at the least, as well as discrimination and customer service training. I won’t hold my breath looking at the other reviews. I’ve contacted management, I doubt I will here back. Therefore I urge you to visit other casinos in Leeds and don’t give them a penny for the way they treat people. Disgraceful!

Shocking. Had a very bad experience here today. I've been a member here since it first opened and thought it was a fantastic place to visit. However the amosphere has changed massively. You have to declare membership(even though you do not need to be a member) and today had a man who said he was the casino manager demand an affordability check whilst I was playing £1 spin on a slot machine !!! (I could bet more in a pub) needless to say I gave him back my membership card. If you fancy a gamble occaisionally and maybe want a bit of respect and service as a valued customer then this is not the place for you. It's a shame.

Victoria Gate Casino is a large and impressive casino located in the heart of the city center. The overall atmosphere of the casino is enjoyable and the space is well-maintained, with plenty of room to move around and explore. However, one downside to the casino is that they allow smoking on the premises. As a non-smoker, I found this to be quite uncomfortable and it made it difficult to fully enjoy my time at the casino. Despite this, the casino offers a wide variety of games to choose from, including traditional table games and a range of modern electronic slot machines. The staff is knowledgeable and friendly, and they are always happy to assist with any questions or concerns. One downside to Victoria Gate Casino is that parking is not free and can be quite expensive. This can be an inconvenience for those looking to visit the casino for a shorter period of time. However, the central location of the casino makes it easily accessible by public transportation or by foot. Overall, Victoria Gate Casino is a decent option for those looking for a large and well-equipped casino in the city center. However, the smoking policy and lack of free parking may be off-putting to some visitors.

AVOID Absolutely disgraceful... refused entry to myself and 3 others, completely sober but refused for being intoxicated apparently. Most disrespectful door men ive ever come accross.

Great service and interesting atmosphere 👏 Love all the food 😋

Discriminatory Business Avoid at all costs! Very Rude doorstaff! I had turned up with my Fiancèe and her brother. The bouncer implied that my Fiancèes brother was too intoxicated stating it was something that, 'wasn't alcohol', essentially insinuating he was on drugs and so didn't grant us access. We we're absolutely shocked with this remark, we hadn't had any alcohol and definitely not any drugs! Training is desperately needed, my future brother in law does have an eye issue and the doorstaff made a remark around his eyes, Mistaking his eye condition for intoxication. This is completely discriminatory and disgusting, absolutely no regard for his feelings after blatently insulting him and didn't want to hear any explanation of an eye issue. We will never return here and I hope training is provided so other people don't get insulted by poorly trained staff. After reading recent reviews on here it turns out we are not alone and several people have been rejected for discriminatory reasons.

It's a casino, pretty much what you'd expect, nicely decorated and easily accessible but not sure what else to comment on here. Don't go often so can't comment on the events (which looks like they do a fair bit) that they host which may make this place 4/5 star if that's your thing -

Loved it great atmosphere and cheap drinks too 👌

Big beautiful casino with all the kind of machines and rullette and blackjack

Great place to do a spot of gambling, good to watch the live sport too! Only qualms I have is its tremendously warm all the time.

For the premium fascia that this place puts on, it struggles in areas that other more down to earth shopping centres excel at. One such area is the bathroom, where the plastic cover for the flush had been ripped vandalised but the toilet was kept open. The coat hangers were very loose and the hand it was pick n mix as to weather the hand dryer, soap dispensers or tap worked. I had to use a different sink for each function. I also had to ask security where the toilets were in the first place as the signs lead you outside! Most of the shops have closed and the few that remain open have few customers in them, the busiest by far is John Lewis which is the only reason to go to Victoria Gate at all. On the plus side, it's warm and clean. They also have a soundtrack of birds chirping along to gentle music playing constantly as you walk around which is relaxing

Over priced beer and lager food is dreadful the only thing good about the place the big TV

Great relaxed experience. Reasonable bar price, good choice of slots and tables. They also show sports in the lounge and bar areas.

Planned on going with my partner (for a drink etc.) after visiting first direct arena for a concert on Sunday. However we encountered the most disrespectful & the rudest bouncer in all my life. He denied us entry claiming we’d ‘drunk too much’ after explaining I’d only had 1 drink prior. Disregarded us as if we were irrelevant & shut the door on us. Immediately rung manager explaining our experience who didn’t seem too interested and never gave us a follow up call. Certainly won’t be visiting or trying to visit Victoria Gate Casino again. Would give 0 stars if it was possible

Not good experience from people banging loud on machines no staff told them for 1 hour or more bnging machines

DO NOT DRINK BEFORE ENTERING OTHERWISE YOU WONT GET IN. Walked past and tried to get in at 1:15am after having a few drinks. Bouncers deemed me and my friends too “intoxicated” to enter, despite seeming very reasonable. Either racist or deluded, but either way we took our business elsewhere. The bouncer staff haven’t got a clue what’s going on. AVOID and take your business elsewhere in Leeds. Disgrace of a place.

We had a very lucky couple of hours in here very friendly staff drinks reasonable price & no plastic glasses in sight well maintained inside with a feel of luxury we will definitely return

Bouncers did not let me and a friend in on a quiet Thursday night 11pm because we were deemed to be too drunk. We are both tee-total which just proves they don't know what they are doing

Nice and classy no numpties get in

Great place for a beer and watching sport. Good service, great staff but beer isn't cheap! Par norm for City Centre I suppose 👍

Normally love this place but no cider on tap so we had to pay premium for bottles

Just went in for a drink and a look. Was given our drinks in plastic beakers (1 x wine and 1 x rum and coke) and when I asked for actual glasses was told that they didn't serve drinks in glasses. Yet I could see actual glasses behind them! Very bizarre. It presents this illusion of being a classy place then serves your drinks in plastic cups. No thanks, there are far better bars nearby.

One of the best Casinos in the UK Smells the same as the Mirage casino in Las Vegas

The casino looks fab, with only a handful of people, not looking good, went onto one of the roulette machines only to find robot wheel. Might as well go to play in the arcade roulettes.... When leaving the bouncers were refuse to let a group of lads in. Intoxicated???

Best casino in England even though I had no luck clean nice atmosphere security very good

Awesome casino almost all games available

Refused by door staff for being” intoxicated” but not having had a single drink. I believe it was our age(18) that was the issue although I’m a member and have been here several times prior.

Went to watch the Leeds match and had a few drinks. Finished off with a hot chocolate which was very very good. Service was quick.

Friendly staff, quick service. Always a good place to watch the football too as plenty of screens and can get a table.