Venchi in City of London, Westminster - Phone Number, Reservations, Reviews

Please do not go to Venchi in the Kings Road as it it a rip off. You do not receive what you ordered and receive. I ordered 4 scoopes received 2

Orgasmic. Truly and I’m not trying to be funny. The best thing I’ve ever put in my mouth 🫶 I got the mango and the lemon and they were truly out of this world. One can feel the love in this ice cream.

Yummy! Ordered the Dolce Vita - three scoops in a cone topped off with a chocolate on top. The cone is dipped in chocolate and chocolate sprinkles. The ice cream is lovely and the portion size was perfect. (Obviously would not complain with more!) I would recommend, as a treat. Yes, London is expensive but for £ 7.50 I thought it was reasonable.

Absolutely gorgeous little shop with gelato, chocolates and cones. Great selection of sorbets for dairy free folk, hubby had mixed berry, mango & lemon which he said were delicious. I had the nougat, pistachio & straciacella which was divine in a little chocolate coated cup. Heaven and best gelato we've had outside of Italy. Definitely recommend.

My husband and I were charged £19 for two small cups of ice cream. I believe we were ripped off due to lack of local language (we are both tourists from abroad). Staff were all rude, no customer service what so ever, very unapproachable and disinterested. Would never return. Ice cream itself was below any expectation, you get far better tasting ice cream in Amorino not to mention the service. Very disappointing!

Delicious gelato that was very light and fluffy with a great selection of flavours with friendly staff and great decorations

What a rip off, ordered a small cone and literally got the SMALLEST pint of gelato for £5 it’s an absolute joke. The gelato was also runny, very disappointed

We went to the store in Covent Garden and were served by Miriam. She was so kind and really helpful when helping with the choices. Both my daughters had mixed berry and strawberry which were out of this world!! Excellent service from a lovely lady. Thank you

Came here recently with friends following recommendation. Service was quick, the place looks awesome, and the hot chocolate was so rich and tasty! It's expensive for a hot chocolate, but was well worth trying it out!

Came in on a COLD afternoon to only look, as we had just had a full meal, and walked out with a cup of the best hot chocolate I’ve had in a very long time (giving me a sample to try solid the whole family on it: hot, thick, dark, with whipped cream), crepe (warm, soft with a little bite, and plenty of Nutella), gelato (pistachio, hazelnut and chocolate). You won’t regret it!

Almost always busy... I East an ice cream, a small one with coke, it was creamy and good but too expensive nothing really so special to pay 8 eur !!! The chocolates were good and tasty and I paid for a small box and a bar around 26 eur.

Came into this little shop, walked downstairs and found a treasure noz of individual chocolates to choose. Lihn met us and was so super helpful, explaining the different flavours, asking us what we liked and directing us to similar and telling us her favourite flavours. She was lovely, friendly and very professional in helping us. The shop is lovely, if you love chocolate and happen to be by Covent Garden, go take a visit. Thank you, we've really enjoyed our chocolates!

Good quality ice cream for sure. Service is cringe worthy, slow and painful. Portions are small verging on tiny. Shop layout (like all of their shops) is horrible as you’ll end up waiting for ages for no apparent reason. I’d go back only if there was no queue.

Seriously don’t know how everyone is saying this gelato is nice. It’s not that great at all. Someone should ask consumer affairs or whatever it is in Europe to check their cup sizes. Medium and large literally take the same amount of liquid. They are just different shapes. Check it out for yourself

Service was poor and incredibly slow … despite a line out the door. Zero attempt was made to try to expedite the orders… i guess they don’t care about lost business? I watched 2 people leave the line… and eventually we left as well and went to a nearby gelato store that was great (and speedy!)

Gelato was amazing, however the service was terrible by the two women working on the evening of 15th September 2023. Awful service. They looked like they did not want to be there, and were rude to the customers. They need some customer service training pronto as they are reflecting badly on the brand!

Stopped for a ice cream by chance on my way to the Natural History Museum. One of the best ice cream 🍦 cones I have eaten! A little pricey for your usual 99 but this was no usual ice cream cone! Delicious 😋

Long queue but great service. My son dropped his ice cream as soon as he went outside and the staff gave him a replacement for free, and immediately a cleaner was summoned to clean it up. Great gelato, as always.

Best gelato this side of Italy! Chocolate Hazelnut, raspberry, and coconut were my go-to flavors. Stop for a cone if you’re in Covent Garden

Crowded but worth the wait. Good Gelato, though still not the best I have ever had (that title goes to Anita's in Manhattan, NYC). I think we just caught the wrong tome as we passed by later and there was a short line. Good but limited flavors, the scoops were way too large for Gelato. The servers took their time rounding off the Gelato so that is smooth and easy to eat. You could get up to 3 flavors on a small size which was still too large. prices were good and the service was very tolerant especially for those who couldn't decide. A good afternoon snack. I know they are everywhere now but t was still a pleasant experience showing they are still keeping up their quality and service model.

Fun and yummy place for ice cream. The ice cream choices were quite poor as they seemed to have run out of everything. Not what you want with a queue! But what we got was v yummy and it's a little pricey but kind of...

First time in your shop in Covent Garden as previously brought from your shop in Venice whilst on holiday. Was very disappointed the staff were not friendly I had 2 ice cream tubs poor quality didn't taste of pistachio at all. Also purchased pick a...

Amazing gelato and crepes. Staff were very friendly especially the gelato server, she was great with the kids allowing them to sample a few flavours.

Warm welcoming with bright smiles! Friendly staff with amazing personalities! Loved the choices of flavour of ice creams also how colourful the store is!

Review for the relatively new branch in London, Picadilly: Very good gelato, almost as good as Grom further down the road. They maintain the consistency vs the other branches in London and in Italy. Very well lit and nicely presented store. Having said that, it’s...

Best chocolate gelato ever, the chocoviar dark chocolate is delicious and really tastes of cocoa. Highly recommend.

Staff at this place is clearly overloaded. Expect to get your ice cream, if you wait in a queue, but don't expect much of recommendation. I asked the girl working at the cash desk about recommendation for ice cream, and I was told that it's...

Definitely one of the BEST gelato's I've ever had. I went for the large dark chocolate cone, with 4 scoops of gelato. Highly recommended! 10/10

Delicious gelato, slowest service in London. Laughably slow. Or painfully, depending what mood you’re in! 5 ladies serving but with no sensible system

I have been to 3 different branches ( 1 rail station, Batterea Power station & Kensington) - each one has had fantastic staff (how do they do that?!), brilliant ice cream, really good coffee and endless chocolate. I cannot go past one and not have...

I ordered vanilla and dark chocolate ice creams Both were amazing and rich in taste Staff are helpful h Will go back again

Amazing gellato shop. So many choices, staff are friendly. Great treat when you're out shopping. Highly recommend

I visit Venchi everytime I am in London. They make amazing gelato! This time however, I had a really bad experience. Too many staff members at the counter, none of them understood what I wanted, and I couldnt understand them either! I felt they were...

On a day trip to the Sciene and Natural history museums on a very hot day so popped into Venchi for gelato and it was absolutely delicious the staff were incredibly nice and the young man that served us knew his stuff and could tell...

We went over to Covent Garden for the gellato shop but everything was closed but this place, Venchi. I'm happy to say that it was very good. The line was long, and the scooping was slow, but it was worth it. Glad we ended up...

A long cue in front of the store. Definitely worth waiting. Tried a Gelatoshake with Suprema XV, was delicious.

The most delicious gelato I have ever tasted! The chocolates are also absolutely amazing. Wonderful staff who couldn’t have been more helpful explaining flavours etc. I can’t wait to go back!

I love Venchi gelato, it is always delicious. Could have better service at this location, it is the only time I have had the wrong order - I was just standing there and it would have been easy to check what I had wanted, rather...

Today I visited venchi in Covent Garden. I placed the order and made clear what I wanted but at the end of the queue the server said madam that’s what you paid and I said no I wanted added scoops of ice cream as well....

Stopped for gelato which was beautiful it was expensive for gelato but it was worth it as it tasted wonderful and the staff were lovely

The place is always packed, the queues are always long. It moves quickly so be patient. The chocolate ice cream was so creamy and smooth and delightful. I am not a chocoholic nor very fond of ice cream. But this is an exception.

We couldn’t walk past this amazing shop without going inside. It was too tempting. The lady behind the counter kindly explained all the vegan options to us. I had the chocolate and mango sorbets and my daughter has the strawberry and raspberry. There were lots...

On a warm Saturday afternoon some yummy ice cream was just what I needed. I joined the queue to enter the small shop, but it moved fairly quickly. The selection of flavours was limited, but there were some unusual ones. I went for mascarpone and...

What can be said that hasn’t been said. Incredible mind blowing ice cream. Be prepared to queue as it’s busy but we’ll worth queuing.

My partner visited yesterday before starting work for ice cream. There were a crowd of people waiting to be served and everyone around him got served before him, he waited patiently until someone finally decided to acknowledge him. He made his order and the person...

Visit this Gelateria whilst in a trip to Covent Garden! Was ok but expensive and small portion I had the Marscapone flavour that was tasty! Vegetarian options available too!

I really liked this. I thought the scoop sizes were big and the cones with the chocolate and nuts were divine. Staff were really friendly and helpful. Not a huge range of flavours but sufficient choice. Not cheap so go for a treat.

Okay so it was a nice hot day so we fancied an ice cream. When we decided what flavours we wanted we decided to make our order. So like anywhere else we told her what we wanted including flavours. She was really happy to take...

Nice ice cream. I really love and experience Artizanal Gelato and appreciate a good pne- Venchi in Covent Garden is average rated, not More. Vanilla was too light and not smooth enough

Went yesterday. Was served the tiniest poor quality ice cream by staff who are colder than the ice cream. They were disinterested and unprofessional, bordering on rude. Don't expect any smile or helpful service. It was a few pennies shy of £10 for two really...

Having visited Venchi in Italy, I just had to know if it’s the same experience back in London, but sadly it was not! It was quite a small shop with only 4 people in at a time due to guidelines, yet the experience was awful!...

Venchi is my go to place for ice cream in London. No matter where in London I may be, I’ll always head to Venchi for the best experience. If you’re going to do it, get 4 scoops!!

This is about the store in Covent Garden. If there was zero star, I would have given them that. I have been to this store before and it was expensive but the gelato was great! I love chocolate so I did not mind the price...

Their product is adequate if overpriced. Problem was with a staff member who was exceptionally passive aggressive and belittling to customers in these difficult times. I highly recommend Prime Gelato in Shaftesbury Avenue not only for a brilliant product but also wonderful customer service!

We made a special trip to Vencchi having heard so much about it. Sadly very disappointed in quality- it's not bad just nothing phenomenal. Not smooth like other speciality chocolates. Very overpriced. Spent close to £50 for a milkshake, small sorbet icecream and a couple...

I had a scoop each of the nougatine & pistachio. Amazing. The nougatine was so chocolatey. Will definitely be back to try some more flavours.

delicious BUT massively overpriced!! Two half scoops in a small one scoop tub, for the price of two scoops, SHOCKING RIP OFF!

I love every single scoop of ice cream, all flavours are perfect and their dark chocolate spread is divine!

Amazing. Tried the new chocolate and ginger ice cream, and it was so good. Venchi is a regular stop for us any time we come to London. Also bought one of their chocolate cigars from the actual chocolate shop downstairs (the chocolate is so pricey...

Have been here a couple of times. This truly is a chocolate heaven shop. Pure quality of excellent chocolate selection. Great for decadent treats for others as well as yourself. I love only 100% dark chocolate, theirs is divine. Worthy of the money. Average about...

Fantastic gelato, we always go to this chain when in Italy and there will always be a queue, which is a good sign. I love pistachio and struggle to have anything else. The dark chocolate is also great.

Most people seem to know this shop in Covent Garden for its ice cream, but I came for the chocolates on the recommendation of a friend. They're located down in the basement and just gorgeous, especially if you love dark chocolates the most. There's a...

This is always on my must visit list when in london Their gelatos are very nice and refreshing with many flavors to choose from

Visited here for a coffee and crepe for the 3 of us and we all had different drinks and crepes and was a lovely experience and the assistant was most helpful and everything immaculate and clean. The little chocolate with the coffees with strawberries on...

In the heart of Covent Garden, this shop serves the best gelato this side of Rome. Plenty of flavors to choose from. Staff are very friendly and servings generous. Try the salted toffee if it is available when you visit.

Came here after dining at a nearby restaurant and not liking the dessert choices there, decided to go to Venchi for ice cream. Fantastic flavours that are just as they taste in their native Italy. Would definitely recommend.

Lovely place to get icecream and chocolates (when good weather outside). I went on a Monday with my little cousin, it was raining outside and we wanted to stay inside but it was not so spacious. Still managed to get what we wanted and loved...

We stopped here twice on our trip to London and waited in a huge line both times. It goes somewhat fast, but could definitely be better organized. You pay and then order your gelato, but there were only ever 2 people serving the gelato and...

We are frequent costumers at Venchi as we buy them our chocolates before going to the cinema or the theatre. To our consternation, it has happened to us several times in the last 2 months that the chocolates sections downstairs is closed while the rest...

Absolutely delicious! Most ice cream places don’t compare to this quality ! Particularly recommend the chocolate with the nougatine topping.

Not many flavours - not a bad thing at all ! Sadly staff have little or no personality & impersonal - sadly no joy - has to reduce star for this Prices not clearly displayed - didn’t like this £4.50 2 scoops in a cup...

Expensive for gelato and long lines but worth it because of the high quality ingredients they use, friendly staff, unfortunately they ran out of hot chocolate by the time we reached the counter.

There is always a line but you don't have to stand there forever. It took 5 minutes to get our orders. I really recommend the mango, lychee, pistachio and chocolate flavors. They are amazing.

We visited Venchi in Covent Garden for a late night ice cream run on a warm evening. Tried 3 flavours and enjoyed the Hazelnut with chocolate layer the most

£5.20 for a cornet, not impressed! Nice selection and liked the one I had, but wow what makes profiteering! Next door might be cheaper

Their chocolate ice cream is something special: creamy, soo chocolatey, smooth - amazing. The other flavours I tried (cappuccino & hazlenut-and-milk-chocolate were good but less extraordinary to my tastebuds). I wanna go back to taste more flavours for sure though! Based on their amazing chocolate...

Although we loved the flavours the ice cream was over soft and seemed to be melting before it reached the tub and the scoop size was minimal. Overall not a great experience.

Wow. The bad news, if the weather is good, it will take you 10 minutes or more of queing, but I promise you, it is worth the wait. This icecream is heavingly. No indoor seat, at least not when we were there, there is apparently...

Although my favourite gelato in London is still Gelateria 3 bis in Borough Market, I have to admit the Venchi’s gelato is quite amazing. Especially when it has the famous hazelnuts (from the Piemonte region in Italy) mixed to chocolate (milk or dark one). Expect...

I would like to express my disappointment from our last visit to Venchi (Covent Garden) on Sunday 2nd June . We really like Venchi gelato. We did not have any issues with the service, although they did not explain us why the portion size has...

Great gelato and good selection. The staff were friendly and informative. I think it is overpriced for what it is but the icecream was tasty and I knew that it was going to be expensive as you are paying for quality. It is a popular...

Very happy we have this chain in London now! My favourites are mango and pistachio. And they also do crepes with chocolate sauce - favourite with my son!

Great location in Covent Garden to have an ice cream. Large variety of flavours. However, 2 medium ice creams with cones cost £13.40. Nice as a one-off treat but would not have again at this price.

Dense creamy gelato and a silky chocolate, a match made in heaven. Though it can be quite pricey its worth it if you value quality ice cream. A cone with two flavours is reasonable, but the topping jack up the price. I only wish they...

For tourists only. Very expensive at £4.50 for 2 scoops, slow service and it tastes bland. Avoidthis place - there are better

The best ice cream in London i had. The one in Covent Garden is expensive but worth the money. Recomanded.

Gelato is a real treat for us, not really available where we live (which may be a good thing) so we do like to sample it when it is available. This is the first time we tried Venchi at Covent Garden and it was WONDERFUL!...

I mean it was good ice-cream but not £8 for two scoops. They also had an issue with the card machine and it took us 20min to get out of there. Not happy about that.

Huge selection of chocolates. In very small samples so you can try a huge variety if you like. Also they’re perfect to keep to serve to guests with tea or coffee without having to open a big packet of something. They also have a huge...

Sorry to say worse gelato i have had both scoops were tasteless and in the bin it went . Vanilla and pistachio not happy.

I was so happy when I saw the Venchi shop at Covent Garden. I've tried them when I was in Italy. I must say the gelato you'd get here is just as good! Though they are known for their gelato, you should get their dark...

Popped in with friends and family as we all fancied an ice cream and we were not disappointed. Cones were coated in chocolate and dipped in nuts, then just need to choose from the huge selection of flavours. I payed it safe, vanilla and chocolate...

small outlet in the heart of Covent Garden nice choice of ice cream they also sell drinks and crepes if you fancy something warm

I popped in on a mid week evening as I was walking around Covent Garden and the surrounding areas. It’s a chocolate shop (downstairs) and I bought my takeaway gelato from the street level store. There was a bit of a queue but the staff...

Me and my family had 5 different flavours.the hazelnut was farovouurite. Very nutty and creamy. Very friendly staff too

Called here one Thursday evening before Christmas for a couple of coffees to go. There were only 2 people serving and, as well as taking orders at the till, they had to do the crepes, ice creams and drinks. There were only 2 couples to...

The ice cream was smooth and creamy. Had the pistachio and salted caramel, flavor wise was also good. Definitely would recommend.

I don’t mind paying a decent price if I get a fair deal, but as other reviewers have said ‘not value for money’. I never have a cone as generally my icecream ends up on the floor, so always choose a cup. The icecream barely...

The shop is tiny, but fortunately, when we visited, there was only a short queue. You pay upfront and then a receipt is handed along to a server. For £4.50, you receive a cone or a tub and two flavours of ice cream. We enjoyed...

By far the top ice cream globally. The original gelato from Italy. With perfect texture and flavor. Hazelnut is by far my favorite.