UstadHotel in Leicester - Phone Number, Reservations, Reviews

I ordered biryani and lime juice for myself and my friends. While the lime juice was amazing, the biryani was a huge disappointment. It was full of oil, like it had been soaked in it, and the spices weren’t mixed properly. Unfortunately, it upset all of our stomachs. I strongly recommend reducing the oil content to avoid potential health issues for customers

the food quality was very low... never expected such kind of this food! really disappointed. I had many expectations about the food! but the chilly chicken quantity was very low just 6 pices of chicken... so bad I will definitely publish this

Quality food but quantity of the chicken pieces very poor

Delicious food and nice service from the hotel

Foods like paal porotta, biriyani is nice. Price is really attractive.

I've visited this hotel multiple times and have always enjoyed the food. The beef fry/roast and Kerala porota are excellent. The portion sizes are decent as well as the price. The service has consistently been good. Parking can occasionally be a bit challenging.

Good and tasty food , reasonable price Recommending special chicken biriyani almost similar taste of malabar ❤️ we had biriyani , palkappa with beef , mango lassi and mango shake. Highly recommend the biryani

Good food, good service and decent price

Great Ambiance and excellent food and exceptional service by the staff

The service was bad. Ads kept playing on YouTube. Fork and knife was never given. I had to wait for couple of minutes. Wouldn't recommend if you're someone into quality of food and good service

I've been ordering from Ustad Hotel via Uber eats several times now, and it's quickly becoming one of my absolute favourites. My regular order is their fish curry, which is simply to die for. The fiery red and tangy flavors are perfectly balanced, making each bite an explosion of taste. The kappa they serve alongside is the perfect accompaniment, complementing the curry beautifully. The consistency in quality and the rich, authentic flavors have me coming back for more. I can't wait to explore more of their menu. Highly recommended!

Best palkappa ever tasted, Also the staffs behaviour is really good. Got the food in no time.

My experience at Ustad Hotel was exceptional from start to finish. The ambiance was warm and inviting, complemented by friendly staff who ensured we felt welcomed.Each dishes I ordered for the main course was outstanding - impeccably cooked and bursting with fresh flavors. Portion sizes were generous, and the attentive service made the evening even more enjoyable. I had been missing my homely biryani dearly, but the biryani at Ustad Hotel was absolutely beautiful and truly hit the spot. I wholeheartedly recommend Ustad Hotel for anyone seeking a memorable dining experience with excellent food and service.

We been there last/every week..and the food was so disappointing especially the chiken biriyani..better we boil some chicken and rice at home..they always have the same excuse as the shef just got changed... thinking every time they got new customers.. all-over the food is so horrific ..we hope the management might understand the value of food and customer service...this is not a negative comment but.. we hope they keep the standard...

Affordable Food, Great Customer Service.

The fish pollichath was amazing. I liked the service as well. Really good restaurant.👍👍👍👍

I absolutely loved the delicious South Indian dishes that I missed so much after came to UK. The food was truly tasty!

Worst service ever. I would have put 0 stars if possible. Had to wait 1hr 20 min for lunch on a Saturday because the staff forgot we ordered food. For mandhi, they said they can give extra rice if needed and never told it came with a price of 4 pound until I got the bill. Have some integrity guys. This kind of service is not going to take you anywhere.

Although the entrance is small and somewhat hard to find, the spacious seating area occupying the entire basement is a pleasant surprise. The food is tasty, and the service meets expectations. My only critique is the portion size; when we ordered the fish curry, the fish portion was smaller than expected, and it would have been better if it included at least two pieces.

Had a great lunch with family and the food was delicious specially the Chicken Biryani 🔥 with Lemon Tea & Beef Kzhi Porotta top of all.

Today I visited with my family, overall I've got a positive feedback. Even though at the weekends it is a bit rush, and it's worth waiting there food. The staffs really managed the crowd and treated equally. Especially that guy and ladies at the front. They even recommended food according to my taste and my whole family loved it. Definitely I'll visit again

I went with friends and it was very delightful. The mandi was delicious with flavourful rice, chicken curry was delicious and a coconut based vegetarian curry was also perfect. We got the lamb biryani which was fine ( it is rare to find lamb cooked well when eating a biryani). Also, I was very surprised when we got the bill which was a lot less than I expected. Drawbacks were that it was very warm inside and that I had to carry my pram down the stairs

If I got a option to give negative to service I will give that. Worst service ever. Food was average, but the customer service is worse. Really Disappointed.

Good food Good service Must try special chicken biryani

I love the food here. But the staff who served us was so arrogant and spoiled our mood.

I ordered 3 dishes for lunch very disappointing fish moley is too salty literally have to through in bin,chicken fry didn't do any justice for kerala chicken fry .Only thing which was better is biriyani.Actually it was my second time ordering from this restaurant first time was good but this was huge flop...

Tasty Kerala dishes. Ordered several dishes and all are delicious and come with good quantity. Price are very affordable for all foods that ordered. Atmosphere is good as this restaurant is in basement and some issues with mouldy smell from carpet due to rain water. But they are maintaining well to clear it. Very friendly and hardworking staff.

Pathetic service and low quality food

Very good food, lovely staff and excellent service

Porotta and beef were pathetic. Chicken fry was good

Yesterday I visited with my family for dinner.The food and service was so good with proper attention and the guy recommended me the beef items and fish polichath, it was a good visit. The avocado and strawberry milk shake was so good. I want to visit in the future and will definitely recommend my friends and family.

Staffs were extremely good and their customer service was damn good….overall a very good experience

Tasty food and good service from the management.

Nice food. I have tried Kaapa biriyani . It was tasty and a must try in leicester. The service was also very good.

Disappointing I recently dined at this restaurant and ordered the beef curry, which turned out to be a major disappointment. The dish was filled with bones, making it difficult and unpleasant to eat. Instead of tender, flavorful beef, I encountered poor-quality meat that was tough and lacking in taste. This, combined with the excessive bones, left me feeling frustrated and unsatisfied, even others dishes which we have ordered also. Overall, the quality of the food was far below expectations. I hope the restaurant takes this feedback seriously and makes the necessary improvements to ensure a better dining experience for future customers. Unfortunately, based on this experience.

I have recently tried the kerala beef biryiani from ustad Hotel. It was delicious as it is my first time tasting kerala foods. The service was also good.

Super delicious food! We ordered Kerala Porotta, Chattichor, Chicken Roast, very good service and ambience. Will visit again soon.

biriyani 👌. Excellent customer service. Appreciate the manager and the coworkers 👍

Best option for Kerala dishes in an affordable price,especially lunch meals.A kind request to include lunch meals in delivery apps.

I recently visited Ustad Hotel in Leicester and unfortunately, it was a disappointing experience. Despite the promising menu, our order was messed up right from the start. We ordered kizhiporotta, porotta, noolputtu, and mint lime, but instead of idiyappam, we were served appam. Replacing it took an eternity, even though the restaurant wasn't busy at all. The service was incredibly slow, and the waitress seemed disinterested in her work. To add insult to injury, the mint lime was served warm, and when we requested ice, we were told they didn't have any. Overall, it was a frustrating and unsatisfactory dining experience.Also, there was a foul smell in the dining area.

My recent visit to Ustaad Hotel Leicester left me deeply dissatisfied. From start to finish, the experience was marred by incompetence and indifference. Firstly, there were errors in both taking and serving our orders, indicating a lack of attention to detail from the staff. The atmosphere was unpleasant, with a noticeable odor that detracted from the dining experience. The waitress seemed disinterested and unengaged, showing a lack of enthusiasm for her job. This was reflected in the overall poor customer service we received. Despite the restaurant not being busy, there were inexplicable delays in getting our food served promptly. To make matters worse, the cold drinks we ordered were served warm, and when we requested ice to remedy the situation, we were informed that they didn't have any. This lack of basic amenities is unacceptable, especially for a regular customer like myself. Overall, this visit to Ustaad Hotel Leicester was a regrettable experience, and I will hesitate to return or recommend it to others in the future.

If you are a malayali, this a must visit restaurant.

I had a recent visit to ustad hotel with my family. It was really very very bad experience. Only the lady staff who had good customer service. And the two guys especially the guy who sitting in the billing area he is so rude and I waited for my bill for a long time and he is showing off. Don't go with kids. This hotel is not for kids friendly.

Staff are all really nice. However food was below average, no real taste. Decent portions. And it took circa 45mins to 1hr to come. Won't be returning again sadly.

Good food and amazing service, the manager and the staffs are really sweet. The Komarakam fish curry is so good I'm going back there for that again.

I had ordered food from just eat at 9 pm from this hotel..after an hour without ant updates I called the restaurant and they said it will be ready soon, I called again at 10:15 they said they have sent it already.. just eat app showed throughout that food was not ready.Ultimately the hotel lied and the food never arrived! One of the worst experiences ordering food online

Good experience and friendly staff

adipoli beef roast and the service as well the best

Very less quantity , taste is ok but quantity is too less for the amount you paying , wont recommend

Best food and customer service. Must visit again.

Recently I had revisited the place for dinner and the food was even better, I was with my friends and tried different dishes which was realy good and we liked the chicken biriyani! The staffs were really good as well recommending their special dishes. Will revisit soon.

Amazing food with authentic flavours. Have been here several times. Friendly staff and good service too. Evenings are busy, but worth the wait.

If you want authentic indian food then i highly recommend this restaurant . The service and the ambience is also really nice 👌

Beef biriyani, fish biriyani must try 🥰🥰.. Most wonderful customer service and management.

The food was average (for me): I tried the Beef biriyani and my wife tried Fish Biriyani, we both did not like it. The beef roast and porotta combo was impeccable, really liked it. Tea was just good. The customer Service: Off the 3 people served us, the 2 lady staff was very polite and caring. But the guy who served us right from taking orders till issuing the food receipt has the worst customer service ever with complete unprofessional attitude. He was constantly asking personal questions including visa status and all!!! After we finished the food, we were expecting the bill to be served to our table (almost all restaurants does that) We went to the till and waited for the bill almost 10 minutes!! This included him to talking in his mobile to his friend (i guess) offering discount and stuff. Suddenly after that he left the counter while i was 'still' waiting there with my wife. he went inside the kitchen and came back but did not even bothered to come and issue our bill also, he went to other customers and just spent some time there even though other staff was there to take orders. Then he came back again to the till and spent around 3 minutes in the computer and finally issued the bill and again went to a different conversation of card and cash payment (i don't even want to mention it here, it was were i made my mind i am not visiting that restaurant again) which took another 5 minutes. I am frustrated about all those was because we drove around 1 hour 30 minutes surviving hard evening traffic and just because our time was wasted there, i could not catch the movie booked for that at the correct time (missed first 20 minutes of the movie) I have been here 1 time before and i had very similar experience of waiting 1 hour to get the food that day. But they promised the next time when I come, we would make up for that. Believing that, we planned our EID lunch at this restaurant and I must say my complete day just got SPOILED because of the customer service and food also was not up to the mark. I am really sorry to say I will not be visiting that restaurant ever again!!!

I had a really bad experience from here. It took ages from them to deliver food to the table. Because of that I missed my train. Even if the food is nice or not, when the service is not upto it then no use. Anyway I’m not gonna visit this place again.

Ravile breakfast kazikan annu vanntha.... order cheytha item tableil vannapo dinner time ayyi🫶. Order cheythitu odeonil poi oru padam kandittu varam gooys🙏

Good service The real taste of kerala Malabar

Very bad service. Waited 1 and a half hour for food and staff is so irresponsible.

Tried fish, chicken,beef biriyanies, and Al fahm , food was good and tasty, especially al fahm was really good must try. But I felt Al fahm was bit salty. But overall, it was a good experience

Very tasty, Excellence service, Budject friendly, especially the behaviour of all staff towards the customer..

Amazing Food! We ordered Paalkappa, Chatyi chor, biryani and Fish Tawa fry. All the dishes were delicious and biryani was top notch✌🏼 Fish Fry was best I had in the UK.

Decent quality and reasonable prices

Highly recommend this place, very reasonable price, food was very good and service was amazing

One of my favorite Indian restaurant in UK. Great service and ambience.

We had one of the best authentic malabar chicken biriyani and kizhi porotta in Uk..

Nice atmosphere and good service...And Food is soo tasty

Delicious biriyani, good place to eat out with friends and family

I had an amazing experience at Ustad Hotel, Leicester. The staff were incredibly friendly and welcoming, making the whole visit a pleasure. The food was simply delicious, with every dish being a hit. Great service, lovely atmosphere - I highly recommend this place to anyone looking for a top-notch Kerala cuisine experience.

Nice and quality food with good quantity and taste

We order mandi there very bad food and not cook well, we informed them they are not agreed and also argued with us

Very bad food , frozen porotta and in ordered mutton roest that was not good well coked ...they are called that but this is not an customer satisfaction.... Pallkappa also very bad not salt ........

Worst worst worst service. They made us wait for more than 45mins I also told them I’m getting delayed for my train. Please keep more staffs when it’s busy. Never gonna come again😡🤬

The Food is amazing. Our waiter Jerlin was genuinely very sweet and nice.

I had a dine in yesterday for ma dinner , for that i had nearly a hr drive from Nottingham . Ordered mandhi it’s took more than 40 min to get on table . Moreover couple of things what we ordered was cancelled by themselves as they were bc , frustrating experience ever had from a restaurant.

Quality of food was nice but I have ordered 3 products but I received only 1 iteam, after few minutes they called and tell that avocado shake and one extra snacks not available they will refund immediately,but till no response from that lady who is handling WhatsApp

Ustad catering service for Christmas and new year party . Very good quality food chicken biriyani for 50 people ordered. Good quantity and home delivery in time

Kerala food, Beef dishes are available here in Leicester. But limited menu’s are available here

We ordered for a party and the food was good quality and fresh and portion sizes were big. We ordered the Chicken Biryani for 50 people but the amount of food could feed 70! An amazing experience with customer service. They were friendly and helpful. Overall, a great place to go eat, takeout or dine in.

Liked the food on my first visit so back again but it was so bad the second time.

Not good, poor quality. Service and atmosphere okay, but food has no taste .don’t waste money

I had a worst experience with the food.I ordered 6 biriyanis. We opened it after 2 hrs. 4 of them were completely spoiled and smells too bad.

Chicken Biriyani, Kizhi Porotta which we had before were incredible but now feels just average for almodt all dishes which we had recently. Wide variety of dishes may be the issue which lack concentrate on quality of food. Please focus on quality first as before. We wish to had our Usthad hotel back.

Delicious kerala food.. Affordable price.. Cash/ card accepted Since its located in the basement mobile network is very poor.. Wifi not available...

Good place, authentic food, reasonable price.

Ordered a few times for takeout, the quality has only been deteriorating. The most shocking dish is the “beef coconut fry” which is bland, tasteless and a very low quantity for £9. All dishes are extremely bland, save for a few. It’s really time to change your dishes as there are people travelling from all over East Midlands because you advertised yourself as a “Kerala restaurant”. Very disappointed.

Best place to have Malayali food in Leicester. Menu is limited and the number of service staff & wait time can be improved hence the 4 stars. Prices and portion size are adequate.

Ordered Porota and beef roast Appam and fish molie Special lime juice Food was very tasty and price is really affordable

The worst porotta and beef roast ever had from the UK. 👎👎

First time had take way from this place really nice and really cheap too

Great ..Gives that real local Malabari feel biriyani porotta, ..i would encourage

Recently visited Ustad Hotel in Leicester and unfortunately had a disappointing experience. The service was below expectations, and the beef fry was not up to par. Wait times were extended, and the overall quality left much to be desired.

Visited Today for lunch. Was a very bad experience in total. Very poor service. We just ordered biriyani seeing how badly they were managing customers. It took so much time and made us wait even for a glass of water. Biriyani was just average. Hand-wash and toilet reminded us about the very poor and unhygienic hotels back in India. After all these there wasn’t even an apology or a basic courtesy of addressing our concerns. Anyway will never recommend this place for dine in unless they change all these otherwise.

Amazing food with affordable price

Very bad experience. Please don't waste your money eating food from here. We pre ordered few items here for home delivery, not only they were 2hrs late to deliver the food, none of the items had taste. Each and every item tasted bland. We felt shameful as these were served to our guests. I don't even know if what they send are fresh food. Moreover the portions were really less. WILL NEVER BUY FOOD FROM THIS PLACE AGAIN!!!

Very bad service, food was served late. Had bone roast with parathas

I never visited their restaurant but used their event catering service hearing the good reviews about the taste of their food.This is Second time I am entrusting these people for my catering. There is no other words to describe other than Superb. Authentic taste, very reasonable pricing, very accommodative . Definitely I will use them again and will recommend to any one Wish I can visit their restaurant soon

The food standard has gone down from top to bottom .Brought porotta and chicken curry ,biryani.Porrota was very hard and chicken curry was awful.Will never buy again .Not recommended at all.for £4.99 chicken fry git just 4 small pieces chicken.Not worth at all

Tried some dishes from their menu. Their beef coconut fry, beef kizhi porotta and fish biriyani are must try. Apart from Chicken 65, we enjoyed everything we had. Price is soooo reasonable as well 👍

Friendly staff, tasty food, good atmosphere