Urban Kitchen in Manchester

Shocking! My brother and I wanted kfc after going to a concert. As speaking to the lady through the speaker I asked for a tower burger and got a reply of “don’t have any” okay I’ll have the zinger burger then I replied then later on as she was repeating everything we had and put my order as a tower “I thought you didn’t have any?” I replied “never said that, you must be deaf” SORRY?! The way I was spoken to you was horrid!! My brother ordered what he wants honestly this kfc had nothing in!!! NOTHING!! No wraps no crushems no chicken bites no coke no rice box no gravy no beans no trilogy burger I could honestly go on! At that point I asked if they even had chicken and she replied with an no which I was laughing about but of course she noticed what she said and said “erm we just don’t have vegan chicken” I think she was trying to save herself. My brother asked for a lemonade with his burger and she thought we said gravy. This was a laughingstock! Anyway after that disaster of an order. When we got the food half of it was missing and we had to drive back and they tried to get us to buy it AGAIN!?!? Because we were lying? “Mmm okay look in the bag” I replied she looked in there and saw 1 zinger burger, that’s it and said that it looks right so I asked for a manager and she was so sorry and gave us our food which we waited for a further 20 mins for?! I couldn’t I honestly wanted to go home at that point it’s so disappointing! Took us nearly an hour for our food. Ordering waiting and…waiting again. This isn’t even half the things that happened I could list it. Very disappointing I will be emailing kfc myself aswell.

Great food. Ordered chips and a peperoni pizza. Would recommend.

Went in after drinks, the place looked dirty. stupidly I overlooked this because I was drunk. We were the only customers in the shop after waiting 45 min I asked when the food would be ready. Guy behind the counter started shouting at us. Just asked for a refund and left.

Polite, friendly, informative and quick. The new spicy chicken sub was banging too. Was perfect

Clean! Great staff amazingly quiet perfect breakfast and coffee as good as the other! Highly recommend 👌