Urban Fresh Burgers & Fries - Parkgate in Rotherham

It's like five guys but in my opinion better tastier and there large paprika fries are delicious would recommend slightly dearer than MacDonalds but you get what U pay for and the quality is far superior drinks bit expensive but it's refillable many times as U like 👍

5 stars, great food, great atmosphere and great workers. On my visit today I felt welcomed by the positivity and I really enjoyed my food. Would come again and recommend to my friends!

Great food and great service 10/10

Like coming here, served by Emma multiple times and she’s a credit to the place

Wanted something to eat whilst travelling from A-B and this was nearby. Have had a five guys before and thought this looked very similar. Had a cheeseburger, small cheeseburger, reg fries and reg cherry milkshake. Was excellent, good char on the burger, adequate toppings, nice bun. Salty fries and plenty of them for 2 to share, milkshake also delicious. The 2 members of staff that spoke to me were also great, friendly and welcoming. I’m doubtful I’ll ever be nearby again but if the chain expands and I see another urban burger I’ll be sure to stop!

Dropped my son off to quickly nip in for a burger, 40 minutes later he arrived back in the car with chips that had been cooked, sat then warmed up so we’re tough as old boots and a cold burger ! Went back in, could see the masses of cooked chips in the basket above the fryer and nobody cooking anything. They asked if I wanted a remake but it would be 15 mins ( that would have been an hour) so I took a refund. The guy explained that they were short staffed.

Those burgers were awesome! They were so fresh and tasty, and the veggies were perfectly crunchy. The sauces were delicious too. If you love burgers, you have to check this place out.

For the price the burgers are tiny, chips are nice tho, but bring your own drink as a fizzy drinks cup is nearly 4 quid. But I like the simplicity of the menu. Plain burger and small chips where over a tenner. Full of gym rats.

Highly disappointed, hardly any chicken in each burger, fries was over seasoned and cold, wait time was 15 mins from order to service with very few orders in front of us. Highly unlikely to return.

great food , great staff, clean and tidy

collection time was really fast, however the taste was shocking and so greasy won't be ordering again

Ordered 2 burgers and chips with cheese sauce. Place had one other family in sat eating. Place was almost empty. Waited, and waited to be called. The staff seemed to be actively making burgers but everything stopped as the employees chatted to each other. Six staff, no hot burgers and cold chips, but obviously hot gossip! 16 minutes later we were called. The staff had been talking as we waited. Our food obviously sat on side. Burgers were cold. I complained, eventually offered fresh food but too disappointed to eat. Not our first visit, we love the food usually but yesterday was disappointing and staff were useless.

A bit disappointing. Couldn’t taste the paprika in the fries, there was a pathetic half rasher of thin bacon and we’d unfortunately missed the option to have salad, coleslaw etc (we assumed they’d come with these!) it would have been nice to have the option of coleslaw as a side. Delivery was quick and friendly enough though. Won’t be going again 🤔

Great place. Lovely food, excellent quality. Great choice. Nice straight forward burger and fries.

All topping Items were missing from burger.

Easily one of the best burgers I have had, and I love the flavoured fries. Milkshakes are either amazing, really thick and creamy, or really watery with too much added to it by way of things to get stuck in your straw. Staff are always very pleasant and polite. Just the price can rack up very quickly.

Tasty, decent price, way better than McDonalds

The food was on the cold side.

food was amazing and the delivery was plesent

brilliant service food amazing

The food was cold and the chips were missing the cheese sauce I paid for

Fantastic burgers either beef or chicken, not tried the veggie. My only negative is sometimes the music is a bit loud but then again I'm old & like to be able to talk & not shout

Called them more than 10 times with no response ! 1/5 for customer service.

Restaurant employee ignored instructions/topoings for both items in order to seize the opportunity to make a worse version of order

Server called Daniel made our visit really nice today, paying extra attention to wanting to help myself as I’m heavily pregnant and to talking to my 4 year old, credit to the team, all staff lovely ☺️

Asked for bun got no bun rubbish

Took a while to assign driver but once done everything was brilliant.

Much better than 5 guys and friendlier

Good quality, however fries were way over seasoned far to salty burger patty tasted bland

Always great service and fresh tasty food. Always read the notes I leave as well which is a bonus as some places don’t. driver always arrives on time and the food is always spot on

it took so long u ordered the food at 2pm and its came at 3:05

The best burger experience by far. Burgers are always cooked perfectly. Paprika chips are lovely and spicy and unlimited drinks are always a winner. This place can't get much better. Even the kids eat everything.

It’s is disgusting how much grease is on the bun it was blabbered in it not appetising at ALL. I would like to say I wouldn’t be going any and to top it of there burgers are frozen not fresh stay well away

I went today with my nephew's and sister - they got two of our order's wrong but they quickly sorted them out for us. They even gave us a free bag of chip's which they didn't have to do. They are most kindest staff member's and so polite. And the food is fab. We will definitly be back.

burger was flavourful but a bit dry, chips were not very crispy and lukewarm at a push, overall it was really good and i would buy again.

Always fantastic. Best burger place around

Really disappointed with our order tonight. Not very tasty at all and our “salted chips” had no flavour whatsoever other than grease. The cheese sauce was basically a roux it was absolutely solid and gelatinous. We won’t be coming again especially with the price increase.

Orders Large chips only got a regular

we had very bad snow . the food was delayed over 2 hours. we had closed the office due to the snow. we tried contacting just eat we tried contacting urban burger no answer. we have the proof we tried contacting just eat and urban. I think we need a full refund.

Rach!! What an amazing bubbly and friendly person! Customer service outstanding, went above and beyond and always smiling throughout!! Urban burger no1 fantastic food and service!! Will be back!!

Absolutely gorgeous food. Service always lovely Rach was lovely, friendly and funny.

I got my vegi burger and onion rings, both delicious. But i never recieved my cherry and banana milkshake. I called the takeaway a few times and nobody answered the phone. Not impressed. So i got a refund using the Just eat app.

Food was nice however part of the order was missing :/

Was served by a lovely gentleman at around 9pm on the 19th of January, didn’t catch his name but he needs a raise! Was so lovely + the food is always amazing

Food was never delivered! Cannot get through on the phone to Urban burger just constantly rings or says line busy. Cannot get through to Just Eat either just says go to help page. Rubbish service.

Grate employees such as Ali who was very Help full and kind. As well as Amazing food/drinks would go again Loved my experience

This restaurant was a delight to visit for the tasty food and was only made even better with the customer service, receiving great help from both Ali and Scott.

Today I went to urban burger and the cashier called Ali was very respectful and welcoming. Great service

This restaurant is exceptional in both quality and value while providing excellent customer service, especially from Ali who was very friendly and made conversation while placing an order. The burgers tasted delicious along with the fries and milkshakes. Overall, I rate this restaurant 10/10 and I can't wait to visit again when I want a delicious meal for a good price!

Today there was a kid called Ali taking our orders and he was really kind and gave us great service.

i really enjoyed this experience and felt it was spectacular where i enjoyed a vegetarian burger and was greates with amazing staff such as ali and scott who really made my experience skyrocket any other burger place ive been to

Chips and onion rings was cold, but delivery Driver was on time.

Chips inedible drowned in paprika

Delivery was on time but the burger was full of gristle and overcooked. McDonald's quality but much more expensive.

excellent burgers highly recommended

my burger was missing half its toppings. and all arrived cold

Great friendly staff, Rach went above and beyond to assist me. Thank you 😃 Nice burgers, kinda prefer these to Mc'ds 👍🏻

Food was great but didn’t get the drink that I ordered

Great team and fresh produce, the staff here are super friendly and thanks to Rachael in particular who was really nice to chat to. Friendly service like it should be ! Highly recommend this spot 👍

I am a cook I have had many so-called burgers. The food at urban burgers is awesome thank you to all the staff especially Kirsty who made my experience here fantastic if I could give more stars for hospitality it would be a 10 star rating

Great food, was waiting a while to collect.

Burger often very good and those chips with paprika have grown on me. Very good chips. Almost like McDonald's but bigger and better. Delivery can take a while but whatever. Good food. Thanks.

Food was cold and onions ring no sauce on burgers

The food was cold, the burger patties were over cooked and we didn’t receive the sauces that came with the order

Spoke with the most amazing friendly member staff. She was very helpful and bubbly and went way above and beyond the expectations of the usual customer service experience. You can clearly see that the customer experience is as the forefront of her mind in every interaction she has with a customer as while I was eating I witnessed the same great experience being delivered with multiple customers. A waste of talent at Urban burger

Part of order missing and part of order wrong

Great burger proper tasty and the chips are a lot better than your average takeaway. Tried the bacon gracy which was very nice. One thing to mention apart from outstanding service is the cheese sauce could use some work. Should be more like an American cheese sauce. The one I had was like mash potato cheese haha

Waited 2 hours for the delivery time to change and it never turned up

Very good burger and decent chips. Milkshake seems a bit pricey although good. All in all good stuff. Thanks.

Excellent food and very polite Delivery driver.

Great food, portion size on fries was a lot bigger than expected. Milkshakes to die for!!

Ordered for delivery! You deliver from 11 -9.45. Why is my order now ready to collect instead of delivered? It didn’t say delivery from whatever time! Waste of time and my money

Amazing as usual. Wouldn't eat any other burger...

One of the best burgers and fries in the country. Healthier version of Five Guys!

You've turned your backs on Gluten free burger buns and have now alienated a whole customer base, that turned to you when competitors didn't do this. Whilst they were sometimes hit and miss, it still gave us options. You've lost a regular customer.

Average burgers nothing special

Amazing, definitely order again

This place is a hidden gem on the way into Parkgate. Food is prepared fresh in-store daily and the quality of the fries and the burgers really speak for themselves! 100% my favourite food place to take the family for a treat - we all love it!

Half of stuff wrong on each burger

Disappointed you don’t do Gluten Free options anymore. Shop was completely empty bang on lunchtime yet lost my custom today…..

Always delicious, our favourite burger place to go to as everything is fresh, big portions and nicer than five guys!

Veggie burger is beautiful you could share chips .....large is huge,

Used to love the place but they took away the Gluten Free options which then even further limits where my partner can eat.

What a rare treat it is to eat in peace and quiet! This is my 2nd visit to this location and both times we were there early. The food is tasty and freshly cooked, and it's such a better value for money than 5 guys. Above all I really appreciate they don't blast music in your ears. At least not at the beginning of the service.

Sareena makes the best chips they come out not burnt 🥰

Amazing food every single time, and kind and attentive staff to boot!

Had a lovely visit to urban burger in Rotherham today and had amazing service and a great chat with a lovely lady called Emma. She was very welcoming and recommended some great options. If I wasn’t so hungry I would have chatted for hours! Definitely visiting again. Thank you!

Megan was great, first time in and she was friendly and helpful. Made the experience 10x nicer. Will go again

Really enjoyed our food, friendly and helpful service from Natalie - definitely worth the money

Gluten free bun is a great option, but please learn how to defrost and serve it. I know you will have to freeze these, but most of the time they are inedible because they have been in the microwave far too long. You literally can’t chew them. You would be better placing them On the grill to defrost and crisp up. The burger and all other ingredients are excellent.

Fantastic service, lovely food. Definitely recommend!!

Food didn’t take too long to get made and was hot and obviously made to order. It’s more expensive than other places like McDonald’s but is well worth the price! The lady that took my order, named ellie, was also very friendly and helped me with all my concerns! Would definitely recommend.

Excellent food and fast service everytime. Staff always willing to help, ordering and customisation is easier than most burger places that tend to over complicate things. Good selection of drinks and these are also bottomless 👍🏻

Top class food and always great with the kids 👍

Great establishment with amazing staff always there to help on hand, Ellie provided any additional info I needed and food was hot and quick, all round great experience

Absolutely amazing food came in with the family and not only were the staff friendly they had options for my son who’s gluten free highly recommend will be coming back. Superb.

The manager on shift I think she was called ellie was amazing, had great customer service and would definitely recommend to anyone who wants somewhere to eat.

Great food and service from manager ellie

Food is fire and you can get bottomless drinks with loads of flavours staff really friendly too and management are very helpful and professional

Fab food, friendly service and the manager Ellie is amazing xx