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4.4

Based on 2.761 opinions finded in 4 websites

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Nº 174 in 672 in Rotherham

Nº 4 of 28 Fast food in Rotherham

CUSTOMERS TALK ABOUT DISHES WITH..chickenpaprikacheesebaconsaladcookedonionbun

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Urban not as good as they used to be. Delivery was fine though

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Curtis . 2025-06-05

MORE AT Just Eat

was disapointed with this order as always been spot on in the past, but this time every single burger had the wrong toppings on. not fab for the price they charge.

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Lee . 2025-06-01

MORE AT Just Eat

Collection was a bit slow, but they did acknowledge and apologise

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Andrew . 2025-05-18

MORE AT Just Eat

food as always spot on and the delivery driver very well presented and polite....

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Dale . 2025-05-10

MORE AT Just Eat

Food was a little cold but tasted great.

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Sam . 2025-05-05

MORE AT Just Eat

Been here lots and ordered a few times but I’ve received my order and I have no straw for my milkshake and the chips and burger are quite cold :( normally happy with urban but not today:(

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User . 2025-05-05

MORE AT Just Eat

All the burgers we’re missing bacon and one should have been without cheese!

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Paul . 2025-04-27

MORE AT Just Eat

Been to this place a few times with my girlfriend and every time it’s been perfect. Especially when Ali is on the counter. He’s knowledgeable and eager to offer opinions and advice if we’re looking for new recommendations. He even remembers my peanut allergy! Shoutout to Ali! Keep up the great work!

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Gabriel Winnard-Skelton . 2025-04-26

MORE AT Google

Ordered fries and paid extra for cheese sauce, no cheese sauce and fries were stale and cold, no option to ask for a refund for just the cheese sauce I aid era for but as the fries were like cardboard I asked for a refund for those and got a count credit- burger lovely no problems and milkshake really good too so not all bad

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Stephanie . 2025-04-24

MORE AT Just Eat

Good hand made food are available here

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rifat naqvi . 2025-04-23

MORE AT Google

Burger was great but the two cokes I ordered were replaced with a Diet Coke and a Dr Pepper- both of these I can’t drink due to sweetener allergies/intolerances.

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Natalie . 2025-04-20

MORE AT Just Eat

After visiting another well known chain restaurant in the area recently and being heavily disappointed by the freshness, pre-made/frozen quality of the food we decided to give Urban Burger a go. We found it to be similarly priced to our previous restaurant visit but sooo much better in all aspects, the service was great, the food made to order, piping hot and delicious. Cleanliness of the restaurant matters to these guys, they were actively tables etc whilst we were in and that says a lot about an establishment, especially considering it’s Saturday lunchtime! No dirty tables to be seen. We will definitely be back. Top marks guys, keep up the good work.

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Tracy K . 2025-04-12

MORE AT Google

Outstanding service from start to finish, our waiter Nathan was a pleasure to be serve by and an upstanding pillow of the community, more men like him on the streets wouldn’t be a bad thing!

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Dan Edwards . 2025-04-10

MORE AT Google

food was cold, driver went to the wrong address, drinks were split. very disappointed. when you're spending £50 odd you want to enjoy the food and unfortunately we didn't

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Kim . 2025-04-05

MORE AT Just Eat

Fantastic burger, friendly welcoming staff and nice soundtrack/ambiance. Great to see they cater for gluten free too.

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Thomas Brown . 2025-04-05

MORE AT Google

freezing cold when ir arrived which was in time but still cold, burger was fairly tasteless

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Adam . 2025-04-04

MORE AT Just Eat

Amazing food and the staff are really nice too. Would 100% recommend but this place would be so much better with a drive thru

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Ben R . 2025-04-02

MORE AT TripAdvisor

Good delivery services, rang 30secs out to warne he was nearly at our door. Food tasted good and was as expected

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Cathy . 2025-03-31

MORE AT Just Eat

I came here for my lunch as I had it recommended to me and honestly I can say one of the best burgers I’ve had, very tasty and cooked to perfection, the staff were really friendly and I wasn’t waiting long at all!

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Olivia Jade . 2025-03-24

MORE AT Google

fries were cold and my halloumi fries and milkshake was missing

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Tom . 2025-03-23

MORE AT Just Eat

Food was amazing still warm when it got here

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Daria . 2025-03-22

MORE AT Just Eat

Poor food - dry chicken, soggy bun, dry saggy old lettuce, no taste of garlic or any sign of sauce in the “garlic sauce”. Not recommended

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Neil . 2025-03-21

MORE AT Just Eat

I ordered a small bunless chicken bacon but you delivered a bunless cheeseburger ,didn’t even have bacon on it. By the time you’ve discovered the huge error, the delivery driver is miles away . No point re ordering cos of the delay in delivery ,no guarantee it’d be right 2nd time around and the family like to eat together. Massively disappointed.

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Denise . 2025-03-19

MORE AT Just Eat

Hands down the best burger place we’ve been to! 👏 Freshly made, super delicious, friendly staff and lovely atmosphere. Also, their veggie patties are to die for! 😍 We don’t eat out/order takeaways often but when we do, we always go to Urban!

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Daniela Tsvetkova . 2025-03-19

MORE AT Google

Jus got a plain burger with no bacon or salad or anything

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Niya . 2025-03-14

MORE AT Just Eat

Tastes alright but staff aren't great

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Angelica Baker . 2025-03-13

MORE AT Google

16 quid for burger chips and milkshake and the amount of times you guys mix my size portions up. While I'm sitting here starving af I dont fancy coming here anymore now hahahaha

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jason Boyce . 2025-03-05

MORE AT Google

Great food, still hot and fast delivery

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Mark . 2025-03-02

MORE AT Just Eat

Ordered a cheese burger - received 2 burger buns with just cheese and patty in it - no salad or what so ever. Maybe take the salad off of your burger pictures so it shows what you actually receive… and make it more obvious that if you don’t select the salad ingredients then you won’t receive any in your order.

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Ferenc . 2025-03-01

MORE AT Google

ordered chicken burger, ended up with beef. How high is your burger chef today?

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Alasdair . 2025-02-27

MORE AT Just Eat

Best burgers around, top quality ingredients!

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Hannah Churchill . 2025-02-26

MORE AT Google

from the best to the worst topping missing no sauce updated. there is no email reply from your team yet

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y MR. . 2025-02-25

MORE AT Google

You sent a cheeseburger. I’m allergic to milk and did not order this

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Victoria . 2025-02-22

MORE AT Just Eat

Beef burger was alright, chicken burgers are quite bad

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Jack . 2025-02-22

MORE AT Just Eat

Ordered 3 milkshakes at £18 and non got delivered

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Sam . 2025-02-22

MORE AT Just Eat

The burger was hot and fresh and delicious. The fries weren't very hot but were still tasty.

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Lou . 2025-02-21

MORE AT Just Eat

Food was ok, warm and delivered on time, although I feel the quality has dropped.

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JAMES . 2025-02-17

MORE AT Just Eat

We were very excited to find a place that does gluten free burgers and lets you choose the toppings/sauce. The first time we ordered, the food was amazing, we had no complaints at all. We ordered a second time and unfortunately we were missing the fries. We decided to order a third time and see how we got on and it was as amazing as the first. The food was great and it was prepared quickly. We'll definitely be going back.

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Charlie M . 2025-02-16

MORE AT Google

Fantastic place, think 5 guys but a hell of a lot cheaper with the subway kind of service, select patties first and then select all the toppings and sauces next, tastes delicious and would highly recommend

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Toby H . 2025-02-13

MORE AT Google

Food nice but pricey Service 🐌 🐌 🐌 45mins for 4 burgers 🍔 🍔 🍔 🍔 Needs a shake up on the service, seems more interested in all the delivery outfits like deliveroo and uber eats Need a separate counter for takeaway Just remembered why I haven’t been for a year used to visit all the time

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Judo Jack . 2025-02-08

MORE AT Google

Fries tasted like they were cooked in old oil. Also kinda burnt tasting. Cheese sauce wasnt great. Over all wasn't impressed.

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Zoe-Ann . 2025-02-08

MORE AT Just Eat

Beautiful food. Fantastic milkshakes. Deliver was on time by a lovely man. Would recommend to all.

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Keelie . 2025-02-08

MORE AT Just Eat

appreciate delivery times are estimated, delivery was over 40 minutes later than estimate. Food was as ordered but lukewarm at best. I dont anticipate using urban again and possibly not just eat. not a positive experience.

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Steve . 2025-02-05

MORE AT Just Eat

Amazing burger but cold dried chips

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Rachael . 2025-02-02

MORE AT Just Eat

Paid extra for the cheese sauce but never received any

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Liam . 2025-02-01

MORE AT Just Eat

Chips were dreadful, so cold and burnt. Rest of the food also cold.

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Libby . 2025-01-31

MORE AT Just Eat

Very good burgers, the best fries and milkshakes

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Patryk . 2025-01-30

MORE AT Just Eat

I am disgusted by this restaurant. my order was delivered to someone else at first, then I waited another 20 minutes for the next order to be delivered. the courier who brought it to me was rude because he couldn't find my address. when I suggested to him to enter the first line of my address in google maps because by entering the post code he wouldn't be able to reach my address he said he didn't have time for that. the food is cold, the fries are burnt, the burgers are dry. the only thing good about this order is the milkshake. very unpleasant experience with this restaurant. this was my first and last order

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Natalia . 2025-01-28

MORE AT Just Eat

Items missing and horrendous service from the staff when questioned about it. Honestly, do not bother with this place.

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Jevin . 2025-01-26

MORE AT Just Eat

Never had an issue, always been great food from these guys, unfortunately this time the food arrived so cold I had to reheat everything, a bit dissapointed, but no complaints otherwise.

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Phillip . 2025-01-25

MORE AT Just Eat

chips were dry and cold. we live less than 5 mins away. The beef was small round thick patties, not the usually smash type.

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Courtney . 2025-01-25

MORE AT Just Eat

perfect food amazing but missing cheese sauce and straws unfortunately

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Bradley . 2025-01-23

MORE AT Just Eat

Although I received the wrong food (delivery driver's fault), the food was very delicious. It was so fresh and tasty. I would order again and try to get the right food this time.

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Shabaz . 2025-01-22

MORE AT Just Eat

Good and tasty. still warm aswell despite distance. salsa with mozzarella sticks is very nice

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Scott . 2025-01-21

MORE AT Just Eat

courier was very polite and friendly

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Jayne . 2025-01-15

MORE AT Just Eat

One of the burgers was meant to have bacon, lettuce, tomato, fresh onion, and pickle but had no bacon, and instead of fresh onion and pickle it had grilled mushroom and grilled pepper

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Colin . 2025-01-10

MORE AT Just Eat

Great friendly staff, Rach went above and beyond to assist me. Thank you 😃 Nice burgers, kinda prefer these to Mc'ds 👍🏻

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Lee . 2025-01-03

MORE AT Google

Their food is delicious, usually served quickly by really friendly, helpful staff. Parking easy. Only ever had one issue when their ticket machine broke and about 4 customers (including me) didn’t get our order and had to tell them after about 20 minutes we were still waiting but then orders came quickly with apologies. Reward scheme worth signing up to, free burger and other rewards every so often.

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sioux wilkinson . 2024-12-31

MORE AT Google

All around good. The burger was nice and parking was a breeze. Would recommend if you've got time to kill. Nice asl well if you're dropping off the little ones at Jump INK across the street.

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Chris . 2024-12-26

MORE AT Google

Food was stone cold and unedible. Driver wandered lost for nearly 15mins with food exposed to the cold night air. No insulated bag.

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Gaetano . 2024-12-23

MORE AT Just Eat

Really poor order. Food was cold and the burger had missing items. Only a hand full of chips were sent even though when you order in-person you get a lot. Also, order now if you want your food next week.

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Adam . 2024-12-22

MORE AT Just Eat

The burger was alright but they forgot the salad on both burgers? So i only had chicken on my burger bun. I wouldnt complain but it cost me like £25

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Kirsty . 2024-12-11

MORE AT Just Eat

Tried the Christmas Burger. It was awesome

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Angela . 2024-12-07

MORE AT Just Eat

Excellent food, still warm and delivered quickly but missing a side order.

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Samantha . 2024-12-06

MORE AT Just Eat

Driver needs an head torch but he did ring so we could find him lol love UB ❤️

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Dale . 2024-11-30

MORE AT Just Eat

Never going Five Guys again after visiting Urban

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Carl Horne . 2024-11-26

MORE AT Google

Really unhappy, I ordered Cheeseburger and I received without the bread. What kind of cheeseburger is without bread?

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Robert . 2024-11-20

MORE AT Just Eat

I ordered giving plenty of time for the food to be delivered by 1pm. My food needs to be delivered within a reasonable time because of the medications i have to take and exactly when i need to take them. No explanation why it was late.

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Harry . 2024-11-18

MORE AT Just Eat

Stated that the burgers were delivered but never arrives had to reorder from somewhere else

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Jamie . 2024-11-17

MORE AT Just Eat

If you wanna order a milkshake from here, make sure you got your own blender at home. I ordered a snicker milkshake and the chuncks in the milkshake were so big that it kept getting stuck in the straw every single sip. Burger was mid as well, nothing too special, but chips was quite nice

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Victor . 2024-11-05

MORE AT Just Eat

It's like five guys but in my opinion better tastier and there large paprika fries are delicious would recommend slightly dearer than MacDonalds but you get what U pay for and the quality is far superior drinks bit expensive but it's refillable many times as U like 👍

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Gordon Walsh . 2024-10-21

MORE AT Google

Quick delivery & always great good

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Dawn . 2024-10-13

MORE AT Just Eat

5 stars, great food, great atmosphere and great workers. On my visit today I felt welcomed by the positivity and I really enjoyed my food. Would come again and recommend to my friends!

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Rhydn Fox . 2024-10-11

MORE AT Google

Great food. Driver very friendly.

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Angela . 2024-09-28

MORE AT Just Eat

Great food and great service 10/10

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Katlain Fellowes . 2024-09-26

MORE AT Google

Like coming here, served by Emma multiple times and she’s a credit to the place

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Adam 222 . 2024-09-21

MORE AT Google

Wasn’t sure if it was worth the money at first but it was incredible and definitely worth it

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Danni . 2024-09-20

MORE AT Just Eat

Great service and food, they waited until we arrived to cook our fries to ensure they were as hot and fresh as possible, will definitely be going back!

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Holly . 2024-09-19

MORE AT Just Eat

Wanted something to eat whilst travelling from A-B and this was nearby. Have had a five guys before and thought this looked very similar. Had a cheeseburger, small cheeseburger, reg fries and reg cherry milkshake. Was excellent, good char on the burger, adequate toppings, nice bun. Salty fries and plenty of them for 2 to share, milkshake also delicious. The 2 members of staff that spoke to me were also great, friendly and welcoming. I’m doubtful I’ll ever be nearby again but if the chain expands and I see another urban burger I’ll be sure to stop!

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Rick H-B . 2024-08-31

MORE AT TripAdvisor

Absolutely amazing. I can’t wait to order from here again.

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Lisa . 2024-08-26

MORE AT Just Eat

Dropped my son off to quickly nip in for a burger, 40 minutes later he arrived back in the car with chips that had been cooked, sat then warmed up so we’re tough as old boots and a cold burger ! Went back in, could see the masses of cooked chips in the basket above the fryer and nobody cooking anything. They asked if I wanted a remake but it would be 15 mins ( that would have been an hour) so I took a refund. The guy explained that they were short staffed.

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Andrea M . 2024-08-19

MORE AT TripAdvisor

Great quick delivery. Loved the fries and Milkshake. Nice juicy Burger. I knocked 1 star off because the Burger did not have the substance to it that i expected

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Harry . 2024-08-17

MORE AT Just Eat

Those burgers were awesome! They were so fresh and tasty, and the veggies were perfectly crunchy. The sauces were delicious too. If you love burgers, you have to check this place out.

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Dr Shehryar Orakzai . 2024-08-10

MORE AT Google

For the price the burgers are tiny, chips are nice tho, but bring your own drink as a fizzy drinks cup is nearly 4 quid. But I like the simplicity of the menu. Plain burger and small chips where over a tenner. Full of gym rats.

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Simon Roberts . 2024-08-08

MORE AT Google

Highly disappointed, hardly any chicken in each burger, fries was over seasoned and cold, wait time was 15 mins from order to service with very few orders in front of us. Highly unlikely to return.

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FujiMasaki4 . 2024-07-09

MORE AT Google

great food , great staff, clean and tidy

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Yvonne . 2024-06-30

MORE AT Just Eat

collection time was really fast, however the taste was shocking and so greasy won't be ordering again

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Joanne . 2024-06-22

MORE AT Just Eat

Ordered 2 burgers and chips with cheese sauce. Place had one other family in sat eating. Place was almost empty. Waited, and waited to be called. The staff seemed to be actively making burgers but everything stopped as the employees chatted to each other. Six staff, no hot burgers and cold chips, but obviously hot gossip! 16 minutes later we were called. The staff had been talking as we waited. Our food obviously sat on side. Burgers were cold. I complained, eventually offered fresh food but too disappointed to eat. Not our first visit, we love the food usually but yesterday was disappointing and staff were useless.

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Nicola Mcbain (Psykickniki) . 2024-06-10

MORE AT Google

A bit disappointing. Couldn’t taste the paprika in the fries, there was a pathetic half rasher of thin bacon and we’d unfortunately missed the option to have salad, coleslaw etc (we assumed they’d come with these!) it would have been nice to have the option of coleslaw as a side. Delivery was quick and friendly enough though. Won’t be going again 🤔

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Nicola . 2024-06-07

MORE AT Just Eat

Great place. Lovely food, excellent quality. Great choice. Nice straight forward burger and fries.

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N Pearson . 2024-06-06

MORE AT Google

All topping Items were missing from burger.

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Sophie . 2024-05-24

MORE AT Just Eat

Easily one of the best burgers I have had, and I love the flavoured fries. Milkshakes are either amazing, really thick and creamy, or really watery with too much added to it by way of things to get stuck in your straw. Staff are always very pleasant and polite. Just the price can rack up very quickly.

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adam eccles . 2024-05-22

MORE AT Google

Tasty, decent price, way better than McDonalds

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Lawrence Ho . 2024-05-14

MORE AT Google

The food was on the cold side.

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Lindsay . 2024-05-10

MORE AT Just Eat

food was amazing and the delivery was plesent

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Jon . 2024-04-25

MORE AT Just Eat

brilliant service food amazing

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charmain . 2024-04-23

MORE AT Just Eat

The food was cold and the chips were missing the cheese sauce I paid for

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Lyndsay . 2024-04-19

MORE AT Just Eat

Fantastic burgers either beef or chicken, not tried the veggie. My only negative is sometimes the music is a bit loud but then again I'm old & like to be able to talk & not shout

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Alan Smith . 2024-04-16

MORE AT Google

Called them more than 10 times with no response ! 1/5 for customer service.

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Suhaib Ahmed . 2024-04-14

MORE AT Google

Restaurant employee ignored instructions/topoings for both items in order to seize the opportunity to make a worse version of order

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Domenica . 2024-04-07

MORE AT Just Eat

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