Based on 4.119 opinions finded in 5 websites
Based on 4.119 opinions finded in 5 websites
Nº 160 in 1330 in Cheshire West and Chester
Nº 1 of 5 Brasserie in Cheshire West and Chester
Opinions
Exceptional food served with great attention to detail. The staff were all exemplary - friendly, helpful and genuinely kind. Can't wait to go back!
Tudor Gwynn . 2024-10-20
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Thank you for such a wonderful experience. The food was incredible, generous portions and so tasty. Haggis Fritters were a treat! Dessert was out of this world. The service was second to none, so knowledgable and everyone was so attentive which made the evening very special. We will be back!
Maria Benton . 2024-10-17
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Lovely staff, amazing service, beautiful steak 🥩
A christopher . 2024-10-16
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The food takes a long time, I asked for bread to accompany it and they told me there wasn't any. I asked for the quickest starter to mitigate my hunger, and it arrived after the main courses. The meat was excellent, but it was lukewarm.
Jose Luis Ugalde . 2024-10-15
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After my wife ran the Chester marathon, we visited for a mid-afternoon Sunday lunch, which turned out to be one of the best we have ever had. Everything was perfect. The atmosphere was lovely, the food was superb, and staff very attentive. We will very likely return.
Richard B . 2024-10-13
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The service was excellent, such friendly staff. Went for a friends birthday meal. They kindly gave my friend a birthday card and a cocktail on the house. The food was excellent, cooked to a high standard and the place itself was beautiful.
Molly Allen . 2024-10-12
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Five of us had a long lunch here and couldn't fault a thing; Staff are very attentive and friendly, it's a great setting with views across Chester, the food was excellent and the beer/wine/port went down very well! Highly recommended
Nick Jones . 2024-10-09
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Food is really dissipointing, tastless and overpriced. We ordered Tomahawk steak, not worth the price. Mac and cheese was nice though. Innitial customer service was great, until we got seared, once we ordered food, we were not asked if everything was ok and if we needed anything. We were seated by the kitchen, very loud, can hear waitresses talking and cutlery smashing. Would not recommend.
Indre M . 2024-10-06
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I have lived in Chester all my life, but this was my first visit I found the staff to be very attentive and polite, yet not over the top like some high end places. The food was cooked perfectly and all of our group liked it very much. My only critique would be the £7 water. I didn't realise we had to pay for it as it's often complimentary in other places. Still we will know for next time.
mike198727 . 2024-10-05
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Although on arrival one is met at a reception desk before a grand staircase leading to the main upstairs dining g room, for lunch I was escorted to a smaller more sedate room on the ground floor to the left. There’s also a small lunch menu from which most diners, myself included chose slices of rump steak sizzling on a skillet in a butter sauce with a bucket of frites. Although according to the menu it comes in a 6oz size for £12.95 most diners accepted the offer of 8oz for £14.95 still quite a steal as a comparably sized rump from the main menu costs £18 entirely ungarnished. I supplemented this with a soufflé in a glorious Stilton cheese sauce, then a dessert called ‘golden delicious’ in which an apple contained a white chocolate parfait. This concluded a truly memorable meal.
futtock21 . 2024-10-01
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Upstairs at the Grill 100 percent over delivered in every aspect. The staff are warm friendly and packed full of knowledge. Bringing the different cuts and giving an explanation of the steaks was a great touch. The steak tarta was incredible. Definitely a must have.
Alex Edwards . 2024-10-01
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The best ever Sunday lunch I have ever had. Staff are amazing and so friendly. The food is unbelievable. Good value. I will be going back. This is our second visit
AmySE . 2024-09-29
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Just back from our evening at UATG - our family had waited 3 months to get together due to various set backs and our choice of venue was very important as we don’t often get the chance to spend time with each other. The Grill was exceptional, from the moment we walked in to the second we left it was first class service. The food is incredible and the cocktails were made to perfection but what stood out the most to us was the service. Liv who served us, is a real gem! She has the perfect blend of being warm and friendly from the offset, attentive but gives you space and leaves you feeling like you want to recommend the place to everyone - thank you Liv x We can’t wait to return - this place never fails to impress.
Excursion18934963378 . 2024-09-28
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Great steak and good service at a reasonable price with their lunchtime steak and frites offer - will return.
Sean Wade . 2024-09-25
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Overall we had a really nice evening here, but, considering the price point, I would expect perfection, and it was not perfect. Positives: really interesting menu options. Although this is primarily a steak restaurant I was able to have something I'd never had before: a carrot tartare, and this was really interesting and tasty. The other starters of soup and the soufflé were also really good. The members of the party that did eat steak said overall it was great (partner said it was in his top 3 of all time). Mac and cheese and creamed spinach were delicious. Service was exceptional and really attentive, they talked through the whole menu with us and gave recommendations, and even brought out the cuts of meat we could have to assist in us choosing. Our water was kept topped up without asking. I liked the vibe of the venue with the little individual lamps on tables so you could control your own light levels. I also liked being taken to the separate bar area to have a drink while we ordered. Negatives: two of our party ordered steaks medium, and one medium rare. One of the medium steaks was the rarest we had, even rarer than the medium rare steak and it put her off eating it. Sure we could have complained but I would expect somewhere like this to get the steak cookery right? My cauliflower main was cooked fine on the edges but inside was too hard, I'm used to al dente and happy with that but it was borderline raw. Dauphinois potatoes needed more salt. Salt and vinegar onion rings needed more salt and vinegar- they just tasted like plain onion rings. The desserts were definitely style over substance. Supposedly brownie was meant to be in the chocolate galaxy but it was just a few dry crumbs in the bottom half.
Amy V . 2024-09-24
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The staff was absolutely amazing, the waitress that took care of our table (I think her name was Liv) was very funny and made the whole experience even better. All of the staff knew a lot about the food and drinks, which helped with choosing what to order. The food itself was amazing, the portions seem small but they're very filling. I would 100% recommend Upstairs at the Grill, especially if you have something special to celebrate. It is pricey, but the staff makes you feel special and the food is worth it.
Emilia Michalak . 2024-09-23
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Fantastic food and amazing value for lunch time. Very impressive wine list. Courteous and smooth service. We had a slight issue and was handled swiftly and professionally to our satisfaction. Highly recommended.
Gabor Molnar . 2024-09-23
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I booked in for the evening as it was my boyfriend’s birthday and we couldn’t put a single fault to anything!! We were seated on the terrace and had amazing service throughout, especially from Liv who looked after us amazingly all through our stay. The sun set and the personalised birthday card was a lovely subtle touch!! We are still thinking about the steak 😆 we can’t wait to return xxx
Abby Jones . 2024-09-20
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What can I say.. amazing from entering ..to eating..to leaving..FULL and HAPPY!!!
mariecus1 . 2024-09-15
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Everything about the place is outstanding... from the cocktails and the serve, and wow, the food is something special and presention is amazing! The best steak I've had and the tomato salad and haggis fritters were excellent sides.
Rachel . 2024-09-12
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This place was absolutely excellent. first rate on pretty much everything. The cheese soufflé started was a real stand out for us. as well as the salt and vinegar onion rings. quality and execution of the meat was beyond reproach. great service with a special mention to Sean the barman/server would 100% return
Ariel Czaczkes . 2024-09-10
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We had an absolutely amazing anniversary meal here last night, service was outstanding from everyone, drinks were delicious and the food was stunning...chicken salt fries were a revelation. We can't wait to come back
Elli Kershaw . 2024-09-10
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Picturesque, intimate steak restaurant in the heart of Chester. We all had the Sunday roast which was the best roast I’ve ever eaten. The interior design was pleasant and all staff were very friendly and professional. We ate in the upstairs private dining room for 7 which is ideal for larger groups. The sticky toffee for dessert was delicious, complimented by their Isles whiskey coffee.
Sam Tinning . 2024-09-08
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The service here was absolutely by far the best I’ve received from any of the variety of restaurants I have visited , especially from our waiter Lewis.
Kallum Austin . 2024-09-08
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I’ve dined with Saudi royalty. Never in my life have I had a steak as tender and delicious as the Delmonico. The sides, all wonderful. Service, unparalleled. Thanks for having me.
None . 2024-09-05
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My wife and I went here for lunch on friday @ 1415hrs. We had Chateaubriand. Waited one hour for our main course even though the restaurant was not full. At end received our bill with 10% discretionary tip added! I asked them to remove this , as I do not like a restaurant to presume one will tip even though I usually do , think this is very cheeky! So they lost out on a £10 I was going to give them. Also too be honest the steak was nothing special even though it cost £80 for two persons. Overall , not worth the money . Would not go again and would not recommend it. Have eaten better steaks at far better establishments!
Roy Halsall . 2024-09-04
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Amazing staff and very friendly! Lovely atmosphere and the food was fantastic!
Leon Crabtree . 2024-09-03
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I booked dinner for my fiancé’s 30th birthday meal and can not be more glad that I did. The team were friendly, charismatic and attentive but not in an overpowering way, the food was all delicious and the decor and atmosphere was just right even on a Monday evening. We both had a really lovely time and will definitely be coming back.
Sarah Gerrard . 2024-09-03
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Staff can't do enough to make you feel at home. Exceptional attention to detail. Food is amazing. Highly recommended.
Gary Williams . 2024-09-02
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Fantastic restaurant, 2nd time I've visited and both times have been exceptional. Well done to all the team, they collectively make the dining experience as good as the food. "FANTASTIC!!"
Gary Spooner . 2024-08-29
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From start to finish it was a wonderful experience for myself and my daughter. The food and staff deserve our five star review. Many thanks to all.
Sandra Taylor . 2024-08-28
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My wife &i ate there on 25/08/24 for our wedding anniversary and the whole experience was a joy from the moment we arrived (early) we were greeted by a friendly smiling girl on the entrance and guided to to bar (as they were back to back that day) until our table was ready, we were promply served we ordered a bottle of wine and while we sat and waited our dinner order was taken, we were soon shown to our table, the food in this place is sublime as is the wine, i the service is impeccable, attentive & friendly without being too intrusive nothing is too much trouble, i must give a special mention to Dan (one of the mangers) for looking after us, I highly reccomend you go to this place, we will certainly be going back hopefully soon, keep up the good work guys. Five stars
Ian Lawson . 2024-08-28
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We visited on our mini-moon the day after our wedding. From the second we arrived, the staff made every effort to create a special occasion feel. throughout the evening, we were taken care of so well with so many congratulations and some lovely interactions with staff. We were also treated to complimentary cocktails and a desert. The food was, of course, absolutely sensational and a level above what’s available in the area. It didn’t end there either. After our food, we sat at the bar where we were given a super interesting talk on all thing Louis Tres. I want to give a specific mention to Julio, Elz, Liv and Sam for making it such a memorable evening. We will be back without hesitation and are hoping to come in for a special anniversary somewhere along the way and treat ourselves to a shot of Louis. Thank you all so much for the most wonderful of dining experiences.
Joe Gill . 2024-08-27
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Had an absolutely fabulous evening. I was celebrating my birthday & my daughters were treating me. The food was absolutely delicious & the service was on another level! The staff were just gorgeous, especially our waitress. Made my special evening so memorable. Thanks all, definitely be back soon! X
Lisa T . 2024-08-23
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Food was good but not special enough to warrant the price. Staff were attentive and professional. It was an enjoyable evening but didn’t meet the expectations the price tag gives.
Bbbb1115666 . 2024-08-18
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We have visited here numerous times for special occasions and always had a fantastic meal & experience. We visited here today with our 9yo son for a roast dinner and as ever the whole meal and experience was impeccable. The service here is second to none, it really is the best restaurant in Chester! I always say it’s nice as a treat but for the value and level attention you get it really is worth it! Would highly recommend for a steak dinner or a roast!
DaisyLouise1991 . 2024-08-11
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Made a booking over the phone on Thursday 8th for Saturday 10th. Specifically asked for a table on the Terrace, taking my two daughters for a celebration of My youngest's Graduation. Arrived to be told the terrace was fully booked... Explained that I had spoken to a lady who had booked us as per our request on terrace. Left in the bar while someone went to see if they could fit us in.... They offered us a table in the little downstairs side room... More atmosphere in McDonald's than in that room. They then offered us the private dining room... which i think seated about 10.... After 20mins of waiting we decided to find an alternative restaurant. So disappointed after 3 people making the special journey.....
Torchy69 . 2024-08-11
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10/10 - Easily one of the nicest meals I’ve had! All 3 courses were absolutely fab! Staff are friendly, attentive and very knowledgable. I’d highly recommend to anyone!
Lissia1990 . 2024-08-11
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Had a lovely family meal sat upstairs on the terrace. I had prawn cocktail for starter & steak for main, the food was amazing, as was the service. Nothing was a problem! Would highly recommend 5/5
maffew85 . 2024-08-11
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Super delicious steak. The waiter recommended it. Coupled with the warm and sincere service, I am really touched. Thank you for the birthday surprise cake. I will definitely come again! ! !
Jenni Chien . 2024-08-09
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Wow. The food here is amazing full of flavour. Steak is to die for. Staff are lovely. Real nice place.
Hollie . 2024-08-08
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Lovely birthday treat and I received a birthday card from them as well ,made my day
Beverley Smith . 2024-08-03
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Popped in for a drink at lunch while staying in Chester. Staff really friendly and welcoming. Very relaxed atmosphere so decided to eat there on the evening. Food was fantastic, husband is a coeliac but this wasn’t a problem, steak was amazing as were all the sides. Loved the bar. Highly recommend.
Mark & Mandy Allerton . 2024-07-22
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Incredible food, amazing service/staff. I am also a Type 1 Diabetic and the staff went above and beyond to meet my needs. We will 100% be back!!
Chloe Harris . 2024-07-22
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Had an amazing birthday lunch here last weekend. The steak was ridiculously good and they have an excellent drinks menu with some lovely cognacs. Exceeded my expectations I couldn't fault anything and the service was superb. Lovely touch with the birthday card as well thank you Daisy! We’ll definitely be coming back!
Harry Yano . 2024-07-17
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best steak restaurant in the UK 🇬🇧
ROSA . 2024-07-13
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One of my favourite places in Chester! We ordered off the lunch menu and the food was absolutely delicious. Staff were so friendly and attentive. We sat upstairs on the rooftop terrace and it was just lovely. Will definitely be returning.
Samantha J . 2024-07-07
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Exceptional. I came back to Upstairs at the Grill, 12 years after my first visit, as it was my 50th birthday, and I wanted something extra special. I am glad to say the standards have not dropped, everything about the evening was perfect, and amazingly, exceeded my already high expectations. Hopefully I won't leave it another 12 years before I am back.
Mark Hopton . 2024-07-05
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Exceptional Service & Stunning meal! Jun 2024 • Friends Thank you for making table 13, a memorable meal, Sat 29th! Exceptional service, staff so knowledgeable about the menu! Birthday card a lovely surprise! My favourite cheese souffle starter, it's usual marshmallow dream to eat.. stunning steaks delivered with concise cooking demands from all 7 of us, hats off to your chefs in hand with your service!! It's no surprise you are my favourite restaurant in Chester! Thank you again!
Tania Simpson . 2024-06-30
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Swordfish with chips and peas was somthing else !. Lovely building with Posh dining 🍽 room and a punk rock bathroom that would even make Gorden Ramsey rock out while using it services ! . Thank again and I will be back Gerard Galway , Ireland
Gerard Keane . 2024-06-27
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I visited Upstairs at the Grill and was seated in their charming rooftop terrace with my wife and young son on Saturday, June 22nd, and our experience from start to finish was nothing short of blissful. We enjoyed the warm evening sunshine, which set the perfect ambiance for an unforgettable dining experience. As a self-proclaimed foodie who loves to cook and appreciates fine cuisine, I was thoroughly impressed with the outstanding quality of the food. Each dish was a testament to the culinary prowess of the kitchen, showcasing both creativity and exceptional taste. The flavours were expertly balanced, and the presentation was impeccable. However, what truly elevated our evening was the exemplary service. The waitstaff was incredibly kind and welcoming, making us feel at home. Our waitress, Ebony, went above and beyond by entertaining our little one with colouring materials, allowing us to relax and enjoy our meal. Her attentiveness and warmth were much appreciated. Giulio, the floor manager, also stood out with his extensive knowledge of their premium cuts of meat. His passion for the menu and commitment to ensuring we had a great experience were evident and added a personal touch to our evening. Overall, our evening was delightful, filled with delicious flavours and meticulous attention to detail. The combination of excellent food and top-notch service made it a memorable experience. I wholeheartedly recommend this place to anyone looking for a special dining experience. Many thanks Chris
chris Ho . 2024-06-24
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Absolutely fantastic staff, beautiful food and a fantastic afternoon many thanks to everyone
Stuart Holden . 2024-06-17
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An amazing place for a special occasion. Staff were very attentive but not intrusive, porterhouse was unbelievably good.
Sarah Davis . 2024-06-14
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Roast dinner is lovely gravy is fab but bit pricey its very small with not enough veg choices on the plate which would stop me returning sadly
R . 2024-06-02
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Went here on our holiday. I had a desire for a steak tartare and picked out this place to try. We had a fantastic experience. Staff were great, attentive and friendly. Food was stunning, and they even went with my request for doubling the steak tartare for a main. Hubby’s steak was cooked brilliantly with lovely chargrilling on the outside. Fantastic cocktail, loved my martini sucio by Sam. Thanks to all for a fab night, we look forward to returning next time we’re in Chester.
The Dennings . 2024-06-02
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The most prestigious food me and my girlfriend tasted. We love every minute of it, I had the Ice Cream desert and that is prestigious too. We will definitely love to come back and have more prestigious food.
Warren Heaton . 2024-06-01
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Probably the best prawn cocktail I've ever had. Look forward to coming back in the evening to try the fine cuts of steak. Loved the chilled red wine
Lara Whistance . 2024-06-01
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Had an amazing experience here last night. The food, service and setting were all top notch. The staff were fantastic which added to the whole experience. The food was incredible and the setting was just beautiful. Highly recommend and will be back. Thank you
Rebecca Harris . 2024-05-31
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Enjoyed a fabulous dining experience with my Mother and brother. Was greeted on arrival and the host during the meal was very attentive and friendly. The host paid attention to detail during our visit. The atmosphere was pleasant and relaxed with the courses served with appropriate time between them. The steaks were excellent as were the starters and desserts. The host added a personal touch by arranging a Happy Birthday message on my Mother's dessert dish; the birthday had only been mentioned in passing. This shows how much the staff care about the customers. Thoroughly recommend dining at Upstairs at the Grill.
Alan Jackson . 2024-05-29
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Great food, lovely staff, if you're eating here for lunch, the Butcher's Block Steak Sandwich in particular is highly recommended!
Dennis Stiffel . 2024-05-27
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My lunch at Upstairs at the Grill was outstanding. The food was top-notch, bursting with flavor and freshness. Samuel and the staff delivered superb service, making the meal even more enjoyable. Highly recommended for a fantastic dining experience.
Taté Marín Lucas . 2024-05-26
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Amazing experience at Upstairs at the grill We had an exceptional lunch at Upstairs at the Grill. The food was delicious and of high quality. Samuel and the entire staff provided excellent, attentive service. Highly recommended for a memorable dining experience. Thank you guys!!!
Willy Morales . 2024-05-26
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We had a lovely lunch, defo go again.
Matthew Kearns . 2024-05-16
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Our second trip as the first one was so impressive, Liv served us this time and she was brilliant, the cheese scones and triple cooled chips are out of this world, all the food was fantastic and some very unique cocktails that were very special!
Matt Wiltshire . 2024-05-13
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Excellent wine, food service and experience. Attentive service and amazing food from start to finish- highly recommend ⭐️⭐️⭐️⭐️⭐️
Gail Parker . 2024-05-08
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We had such a wonderful experience here, very romantic atmosphere, excellent food and exceptional service, amazing cocktails too made by our wonderful bartender Sam, we will Most definitely be back
Claire Mumford . 2024-05-07
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Fantastic little place. If you like steak go here. Its quite exclusive. Had one of my favourite lagers (aiynger) and serves cocktails. Staff are very friendly. Food was great. Pretty close to the centre of chester.
Ian Bolt . 2024-05-06
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Wonderful dining experience all round. Five star service from start to finish
Dee Davies . 2024-04-26
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Amazing food. excellent staff service beautiful inside cozy
michelle carmon . 2024-04-26
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We wanted a special meal to celebrate our anniversary and my birthday, and special it was. Davidson was fabulous from start to finish, he was very knowledgeable around the wines and menu and was attentive throughout. The food was excellent and the steak cooked to perfection! We will definitely be back. Thank you to the whole team for a precious memory. Jess and Mason ❤️
Jess Judd . 2024-04-21
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The entire meal was an exceptional experience, started with sitting at the bar and enjoying one of their great selection of in-house cocktails - I’ve never been to a restaurant where staff have gone through the menu step by step even coming out with a board of cuts to show the quality of their produce we really appreciated it Lewis (sorry if I’ve butchered that). We went here for an anniversary meal so when getting to our table we’re greeted with a lovely card congratulating us which again was a first. The food was excellent, great selection of steaks and sides, I would say that if you’re going as a pair then 3 sides is likely enough to share between you. At the end of our meal we were brought complementary ice cream cones which was a welcome surprise. Service couldn’t have been improved, all staff were friendly and attentive. Would highly recommend this to anyone, many thanks to the staff for a great night, looking forward to our next visit!
Aidan . 2024-04-17
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Excellent food and even better service, we were extremely impressed by the level of service! A beautiful, chic place with delicious food with good portions at fair prices. You can tell that everything is made from scratch, even the shortbread. My husband had a cocktail which also tasted very good. Extraordinary experience, thanks so much.
Pia Ha . 2024-04-14
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Must say this place is excellent, beautiful food great service.. It's not the cheapest, but the quality of the steak and the accompanying food was so good, really worth a visit if you like your steak ..
Andy Bishop . 2024-04-08
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Spent our special night at Upstairs at the Grill last night. First visit, and it was wonderful in every respect. Staff are top notch, and you simply do not wait for anything, from the moment you step through the front door. Is it cheap - no - but there is a reason for this. Quality costs money, and our steak, and accompanying sides were all sublime. I would not go every week, but if I need a really special night, then this is the best place for miles around. It really is. Thank you to all the staff who helped make our Ruby Wedding anniversary so memorable.
mark williams . 2024-03-31
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We were lucky enough to get a table to eat here, didn’t have a reservation checked if they took walk in’s, lucky for us they did, the staff where so friendly, cocktails amazing food beautiful, I would 100% recommend
Andrea Carrey . 2024-03-31
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Phenomenal food, the Sunday roasts were some of the best we've had. Great selection of desserts as well, and the staff were absolutely lovely
Jacob Evans . 2024-03-24
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Based on recommendations we went as a birthday treat. Although overall was nice a few things differed to other tables around us. The others tables were offered a selection for their steak knife, we had ours on our table. When we had finished dessert our bill, without asking, was brought straight away. We ordered steak med rare and a bit over with my ribeye a little fatty. The fries were good, daupionise very cheesy and spinach ok. Creme brulee was nice and shortbread ok. We then left and received the chocolate cone shown in other pictures in the corridor on the way out, which we had no choice but to eat outside. We arrived at 7.45 and were fed and out by 9.15pm so can only think needed our table. Although not told when booking, they were told at restaurant no mention of birthday unless cost of cone refund, which miffed us when got bill, was the treat? Apart from our few differences the food and atmosphere was nice.
Andrea Eke . 2024-03-23
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Excellent food and service. We will definitely recommend and would love to return.
Kathleen Holton . 2024-03-23
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Great evening meal experience, excellent service from the staff and fantastic food. Can't recommend enough 👌
Dave “konfliqt” A . 2024-03-16
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Pricey, but this is not a complaint. The staff were excellent, very polite and pleasant. Recommend.
Pauline Hughes . 2024-03-15
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This was a great place to eat. Lovely ambience and staff, excellent service. We both tried the steak frites and shared sides of onion rings and macaroni and cheese. We followed up with sticky toffee pudding, tea and coffee. The quality of the food and standard of presentation was excellent. Would definitely eat here again. Highly recommended.
DadandCab . 2024-03-15
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Upstairs at the grill, downstairs seating. Beautiful food, great atmosphere and lovely staff. We have been here before with some friends so came back with our daughter for a weekend away. We were not disappointed. Would go again if we lived close by
Solentskier . 2024-03-13
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I guess you could say “ it’s your own fault “ I saw the website whilst looking for somewhere special to eat and couldn’t resist. I knew going in it was pricey, but if the meal matches the hype I truly don’t mind. On arrival you get taken upstairs and then go through a process of having the menu explained and specials offered. The staff are friendly and attentive and extremely helpful, can’t praise them enough. Over your drink you also get shown a couple of cuts of meat. I get it, but personally don’t see the need. Choices made you then get to choose sides. I again don’t understand why these places can’t include a portion of sides but I guess the chance to make even more profit can’t be resisted. £5 for a small bowl of chips is impressive though! Wine is pricey as well, and tbh it was in my opinion disappointing. No Malbec, which has to be one of the best pairings with steak. The wine we selected was £40 a bottle, out interest I saw you can buy it for £5.81 online….. and it wasn’t a great pairing. The meal was…ok, my wife chose a slightly smaller steak than me and it only just qualified as “ medium rare”. Both our steaks were slightly too charred but ok overall. The fries come with chicken salt which is very salty but tbf the triple fried chips are very good. Given that by now we had spent close to £200 on 2 pre-dinner drinks and 2 steaks and chips with a bottle of wine and a shared sauce, we didn’t order anything else. Oh, and they add a discretionary surcharge, I don’t mind as long as I know because the service was very good and it’s what I would tip in any case but…. I liked a lot of things about this place but ultimately for me the food didn’t deliver and that was a shame. Charging high prices only works if the experience lives up to the £…..
Mark B . 2024-03-11
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We had a very tasty dinner here. First we went upstairs to the bar. There is a good selection of beers, cocktails, shots etc. The service was very good. Friendly, helpful and quick. The food was fantastic. Had USDA Prime Delmonico steak. Very tender and grilled to perfection! Starter and dessert were also great. The wine list was ok. I would have liked more Italian red wine or German white wine, but you can't have everything. In any case, Upstairs is worth recommending
Stefan Kieft . 2024-03-07
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I can't rate this place high enough, it's just lovely! Great atmosphere, a lovely, cosy dining area, fabulous food, lovely staff. It was decorated beautifully at Christmas. Have already returned since! Thank you so much.
Diane Leighton . 2024-03-04
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We visited Here yesterday 2 March 2024. and from the moment we arrived we Knew we had picked a winner, our Party was twenty-four people, we all had different meals and starters, the feedback I got from my family was 5-star rating for Food, Drink, Service, & atmosphere, we all would recommend this Fine dining experience, hope to be back soon. Keep up the excellent work
Michael M . 2024-03-04
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We absolutely loved this dining experience, we sat upstairs at a very special spot at the bar, the staff were welcoming, attentive and took time to talk through the menu and wine list. I also really enjoyed watching the fantastic bar tenders make cocktails and drinks. The food was simply the best..... from the tasty cheese scone to the complementary mini ice cream at the end of our meal........ Perfect.
Shelly Marquis . 2024-03-03
MORE AT Google
Everything great, very nice covered terrace. Wonderful food! We will repeat!
Gala Cota . 2024-03-01
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2nd visit to this lovely restaurant. We received a warm welcome and attentive service throughout the evening. A slight error with our order was immediately rectified with superb customer service. Couldn’t have asked for more. The food was amazing. The atmosphere was so relaxed and welcoming. We will return !
Gary Schofield . 2024-02-26
MORE AT Google
Amazing made such a fuss for my sons 18th. Amazing food, great service, atmosphere was perfect. Can't wait to go again
Clare Mcmylor . 2024-02-24
MORE AT Google
An amazing evening, with amazing food and service. Having lived in Chester for years I have to admit that Upstairs at the Grill has never been on my radar, what have I been missing! Our evening started being ushered to a high table in the bar area for drinks, this has a French Brasserie feel with an influence of South America and a vast selection of beverages. With a glass of Champagne in hand, we carefully studied the Wine List looking for a bold red to accompany our impending steak selection, we found a rich Amarone from Veneto which was lovingly decanted and taken straight to our table. Next, food...... as you'd expect the menu has an extensive selection of steaks, and plenty of sides to choose from. To start I took the French Onion Soup, which is more like a rich gravy topped with grilled cheese, I accompanied this with a glass of sweet Gewurztraminer what a pairing, my dinner date had the fire-kissed King Scallops, laverbread, tarragon butter & sea herbs. For main course it had to be USDA Prime Delmonico, I love a Ribeye and how often do you get to sample the highest grade of steak with such a great marbling. We accompanied that with bone marrow, triple cooked chips, Heirloom tomatoes and the most amazing Iceberg lettuce with blue cheese espuma and Stilton crumbs, not to be missed. Now you may think this is all about the food, but the service was the crowning glory, since our return from Covid-19 I've struggled with the half hearted shipment of plates we now accept as service. At The Grill my faith has been restored that there are still some bastions left who value the impact of great service - Thank You 10/10
LoveServiceLoveFood . 2024-02-24
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Everything from the booking process right through to leaving the restaurant was perfect. Dined there for my wife’s birthday and restaurant left a personal birthday card for her. Lovely touch. Staff are fantastic. Genuine, knowledgeable (and have passion for what they do). Nothing too much trouble. Cocktails to start were fabulous, and made us one especially (even though not on menu). This is a steak restaurant and as expected the food was brilliant. Cooked to perfection. Wine recommendation was spot on as well (recommend the Georgian Red). An absolute gem of a place, and looking forward to going back when next in Chester.
ManchesterFluff . 2024-02-22
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A fabulous night out. Service and food was most excellent. Well recommend
Nigel Curry . 2024-02-21
MORE AT Google
The guys here clearly take their steak seriously and put a lot of thought and effort into the food. I’ve never been offered a choice of steak knife before which was a really nice touch, as was the birthday message and after dinner sorbet cone. Staff went above and beyond for us, thanks 💕
Sophie Walker . 2024-02-15
MORE AT Google
Second visit was just as good as the first a few years ago.
Luke Baker . 2024-02-14
MORE AT Google
We went for my 18th birthday. The food was beyond good, everyone said it was delicious. The service was excellent, Elz created a special cocktail for my day and taught me how to make it afterwards. Lewis (our maître d’) showed us the special steak knives and their history. Overall would give 6 stars if possible.
Amelia W . 2024-02-13
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Extremely expensive for mediocre steak £79.00 for T bone and fries I would describe as on the tough side and not what I would expect for the price.
Mark Collins . 2024-02-12
MORE AT Google
Fantastic food fantastic atmosphere and great stuff. Connor the barman was great and made me a truffle cocktail which I will never forget! Even the toilets have style!
Paul Slater . 2024-02-09
MORE AT Google
Top notch from start to finish. A real symphony of flavours. The presentation in the way everything is served is so nice. The service is brilliant, not too formal, just right. Special thanks to the team who made feel right at home. I even benefitted from a complimentary dessert as the team said I had to wait too long! Amazing customer service and customer experience Can’t wait to return.
Linda S . 2024-02-07
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Disappointing steak, I ordered ribeye medium rare , it looked cremated and dry when it arrived,I explained to the waiter but was told that it wasn’t burnt it’s the way it’s been specially cooked . I assumed the steak would be amazing when I read the menu and reviews , such a disappointment . Sides where nice and the sauce though
jessiejohnstine . 2024-02-06
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