The Botanist, Chester in Cheshire West and Chester

Had a really nice pre races meal at the botanist. Good food and drink selections and the service was really good. Hanging Kebab always a favourite.

Came here today and was served by a young waiter called cole, he was outstanding and couldn't do enough for us he made my daughters graduation lovely

Thomas the barman has customer service and is amazing at making good cocktails definitely recommend

Lovely place. Only had drinks here and cocktails mixed by the lovely bar lady, who did a great job and mixed 2 fabulous cocktails! Place was pretty deserted at 6pm on a Sunday night bustill really nice place with great staff.

Great atmosphere, good food, very attentive staff in the restaurant, particularly Hayley and Cole. cocktails and wine a bit pricey.

Such a shame. I have been here before and it was lovely but pretty disappointing when you are told they are not taking walk ins (with no reasoning) for just two people when the place is clearly empty.

It's good in here, there's frequently a singer/guitarist playing some decent tunes. Have two pints in here and then two in Wetherspoons and everything will level itself out.

My Mrs and I booked for last night for our anniversary meal, out of all the restaurants in Chester we chose the Botanist, wish me hadn’t to be honest. The food was ok, I had the hanging kebab and my Mrs a dirty burger, the service however was less that required. We were shown to our table, took full advantage of the 2-4-1 cocktails. Bear in mind Monday night only one other group of 4 in the restaurant we were forgotten. When we got our food it was dumped on the table and ran with no question of anything else I can get you, would you like a refill for your empty glasses, it was thrown on the table. We would have spent a lot more money there had we not felt abandoned, this morning reading your reviews it’s clear staffing and customer service is an issue, we told the bar tender when we paid the bill and he said he wasn’t on shift !!!!!!. Thank you we won’t be back in a hurry !

Great atmosphere and vibe. Lovely food and a wide selection of interesting and different cocktails!

Good food, great live music!! Staff are on point!!

went in on sunday, and was served by a lovely, smiley girl called natalia. couldn’t have asked for better service and food. will absolutely be returning

Loved the (dubiously-named) hanging kebabs

Excellent food and drink and service is brilliant too. Great place for a meal or just a drink

Staff really helpful & friendly. The seabase that we had was excellent. The decor was really nice, .

We were looking for a dog friendly restaurant/pub in the city centre for lunch and booked this. Very welcoming to us and brought our dog some water and treats. The waitresses were lovely. The restaurant was warm and cozy. We ordered Sunday lunch which was very good.. will definitely return.

Food was slightly cold when it came out

Had a great time. Band had us dancing. Friendly atmosphere.

DEEEEEELISH!!!!!! Super staff on arrival, pre-ordered meals as we were a large group celebrating 2 birthdays. Not a single complaint around our rather large table and not a morsel of anything left by the end! Brough a cake with us and staff were lively in bringing it out just at the right moment. The 2 birthday bods had a wonderful evening and the staff couldn't have been more helpful. Will definitely be returning! Thankyou everyone at The Botanist Chester for creating a wonderful evening to remember!

All good quality plus the trendy vibe deserves 5*.

Can’t fault it here the food was delicious and they brought it out really fast as we went in a big group for a wedding, staff were amazing couldn’t do enough for you. Really nice venue.

The inside looks amazing. The staff are not very good at their job, there is no customer service. The food is very basic. There was no Sunday lunch vegetarian/vegan even though it was a Sunday. When the food was finally delivered, it was basic and lacking in flavour. There was several part of the meal that was missing but as we couldn't get any assistance from the staff as they were too busy chatting amongst themselves we couldn't get any help or any further drinks until they came to take the plates away. They did offer a round of drinks as an apology, but this was too little too late. Would consider going for drinks but definitely not advisable to go for food.

Great food staff atmosphere live music and value! What’s not to like!!

Decent place for drink but honestly wouldn't recommend the food. Didn't serve what was on the menu - what we chose had an alternate element. Staff didn't listen to requests for food bill - frustrating. I'd recommend going elsewhere if you want good service and the right food served on your plate.

Fantastic customer service and the food was 1st rate. Excellent

Food was good even if it was a long wait for the main and just as long for the afters but we asked for the bill that came in seconds not overly impressed 😒

Myself and my husband booked here because the botanist in York is good , we was celebrating our 20th wedding anniversary, and my husband getting over cancer , we was served by Cole who really looked after us , and we had a lovely surprise when Hayley and manager brought over a lovely gift and card , this was so kind and we where both touched , thank you for making our night , ohh and the food was great as always

Very disappointing for the following reasons: 1) I had pre-ordered drinks as a birthday surprise for my friend. The waiter forgot them, and I had to ask 3 times for him to check our order. I didn't want to be too transparent about it as it would spoil the surprise for my friend. Finally he checked the order and said "oh, you've pre-ordered your drinks, was it..." and then he reeled off the names of the drinks in front of my friend. Birthday surprise ruined. 2) Only 1 napkin for our table of 2, so I had to fetch a second one myself. 3) Offered water for the table, which should be free, but charged £3.75 for it. I have never been charged for water for the table in any other restaurant, and I think it should be made clear at the point of offering if there will be a charge. I didn't challenge this as I didn't want to spoil my friend's birthday. 4) No plates were brought for our starters so again, we had to fetch them ourselves. 5) The tip was automatically included in the bill, and I had already decided that the service was too poor too warrant a tip. In the interests of not causing a scene on my friend's birthday, I didn't mention this and paid up. The food was ok and it came quickly enough, but it was nothing special when considering how much it costs. To The Botanist: if you're going to charge inflated prices, you really must work on the details of service, and it is very bad form to charge for water and presume a tip will be given. I won't be returning.

Atmosphere and food where great and creative. Cocktails may have great theatrical value but seem light in alcoholic content. Definitely visit again!

Food was as good as last time visited. Missed the onion petal from the menu. It was delicious. Please bring it back. See you next time

Went for bottemless brunch, got served 25 minutes after being seated (meaning we had lost 25 mins of our 90 mins brunch). Drinks were servely slow only got about 3 drinks all together (shocking for the price they charge). Some staff were amazing but others looked at you up and down when you asked for a drink and had an unnecessary attitude while answering questions. There was one brilliant lady with face tattoo and another gentleman who are an absute credit the company.

Booked a table for drinks having heard great things where really looking forward, initially efficient got txt reminder and all seemed in order. We arrived on time for booking, went to bar and told barmaid we had booked for drinks to be told uninspiringly "just help yourself to a table" she did not take the name on the booking or show us to a table. We sat outside and presumed we must order through QR code on table, the table could have done with a good wipe and the area tidied, empty plates and glasses about. Good job we are relatively tech savy as there where no menus on the tables, and the staff upstairs did not acknowledge us or ask if we were ok. Ordered two cocktails through the app and waited, got an e-mail confirmation and continued to wait. 15 mins later i went to ask a staff member (who was more interested in her own phone's What's App than the few customers and cleanliness there), if we needed to collect the drinks we ordered or if they are brought to the table. She said they would be brought to the table for us in a very friendly manner. I pointed out we ordered two drinks 15 mins ago, at which point her face dropped and she told me she would check on them. She immediatley returned with the drinks. Overall disappointing having heard and read great reviews about the place, we intended to have a few drinks before going for food but drank what we ordered and swiftly left. I could fully understand a wait if the place was busy, at the most there where 6 tables in the whole establishment so I could not understand the poor service recieved which resulted in our decision to cut the visit short.

Great food, decent prices and friendly staff.

Lovely atmosphere and great decor. A huge range of unique drinks and lovely bar snacks.

I have been here twice, first time on a table upstairs with a fab view looking down at the bar. However, on second visit, although placed upstairs, had a brick wall blocking the view. Whilst the food and service were great, this did affect our dining experience, so for that I’m taking away one star.

Lovely decor and atmosphere for a quiet lunch spot. The lunch kebab deal was great value and it all tasted fantastic. Staff were friendly, too. The toilets are downstairs, so that might be difficult for some to access.

Bar service from KT was fantastic very nice vibes, I would highly recommend

Great drinks, music, atmosphere

Lovely roof terrace, nice sun trap. We haven't eaten here yet, but we will

Good cocktails, friendly staff. Lovely atmosphere

Looks gorgeous inside. Food is fine, not bad. But not great either, quite overpriced for what it is. Cocktails were lovely. Bit loud from big parties.

The experience was excellent from start to finish. The cocktails were delicious, if a little small. The food was divine! The staff were also lovely and friendly.

Amazing place and such nice staff can't wait to go back

The service was excellent for our evening meal - staff were very patient with our table of 16 for my sister's hen party. The food was really tasty and the atmosphere was awesome with live music. I will definitely return if I am in Chester again.

The staff were very pleasant and polite. We had the chicken hanging kebabs which were delicious!

Excellent staff, service and atmosphere. Would definitely recommend and visit again!

Absolutely amazing!! Couldn't of done more for us. So attentive. Had a low key baby shower and it was perfect. Thank you so much again 💜

Great ambience andgpod view over the racecourse. Spent a dreary afternoon there and turned it into dinner as it poured with rain outside. The food was good and plentiful.

Lovely atmosphere, very busy, very nice food, great menu, recommend the 3 plates for £22. Almost impossible to get a table unless you've pre booked.

Chilled Vibes, with Great cocktails

Very pleasant trip to Chester had a lovely lunch at the Botanist.Food excellent wine perfect service excellent could not fault it

Came in on a Saturday afternoon with a few friends, wasn't anywhere to sit, as told by the manager in a beige blazer, but my feet were hurting in my heels so I leaned on a table that was free. Apparently I was too drunk to be served so I was refused service, didn't argue with the staff member as she'd been told by management not to serve me so it wasn't her fault but we all left. Wouldn't bother going back, we went to bonobo and revs instead where they were much friendlier ☺️

Excellent food and service, and dog friendly downstairs. Thank you for a lovely dinner 🙏

Discovered the restaurant tucked away in a little alley just across from the cathedral. Chose to sit outside on the rooftop due to the weather and enjoyed a very pleasant evening even though the place wasn't busy. The garlic bread is a must ( see pic) and the hanging kofte kebab and goats cheese salad were both excellent. Thoroughly enjoyed it

Food was fantastic and the service top notch. I took my international colleagues here and they all loved it.

Came on a busy races weekend and I have to say it's one of the best in Chester. We came in for a few drinks and it was just great from the start. Amazing drinks, great live music and the decor looks fab!! Also the staff are so lovely. Can't wait to come again!!!

Nice quirky restaurant with great atmosphere. Cocktails and food were really good. Arrived when quite quiet so was seated and served promptly. Food nice and hot, very tasty. Only had 2 waiting staff on so service slowed once it got busy so glad we got in early. Staff very friendly and helpful. Just need more of them!

Lovely staff excellent food a very pleasurable lunchtime meal very happy

Great food, great service, we had the chicken and pork belly kebabs both amazing. Very nearly lost a star for removing the onion petals from the menu and replaced them with onion rings which were boring and basic. Bring back the onion petals!!! The public have spoken! Went today fully craving them and to be told the bosses prefer the onion rings, sod the bosses, the paying public prefer the petals. I can get the kebab chicken style food in other places but the onion petals were YOUR thing and you’ve removed it!?!?!? Guys… come on! Bring them back!

Great ambience, great location, great cocktails

Went on Fathers’ Day for a family lunch and were very disappointed. We were quite a large (11) all age group, but given the restaurant was less than half full, this shouldn’t have been a challenge. However, our meals took over an hour to arrive from ordering, and we didn’t want to buy more drinks to pass the time, as they were pricey, even for softs. Two of our party are vegan, and partly chose the restaurant as vegan-friendly. But after c 40 mins of waiting, a staff member came to say the chef wasn’t happy with the pastry for the vegan Wellington dish, and would they mind having the filling without pastry? Not wanting to hold things up further, they accepted this, but asked if for extra side veg as a substitute. When the meals finally came the plates were barely tepid, most of the food luke warm and the Yorkshires cold and dry. The extra veg requested by the vegans didn’t appear, so they had to ask again. Hubby and my beef was fine, but the portions were very small (2 thin slices each), and the veg for 2 also ‘economical’. Certainly not very much given the near £20 price for the roast dinner. Staff were pleasant enough, but gave no explanation or apology for the very long wait for our food. Overall, a very disappointed family, and we won’t be returning.

Great place, great staff, and was great food, after an evening family meal celebrating my nieces 21st Birthday I was unfortunately awoken at 01.15am coughing and a burning sensation in my throat, I then proceeded to vomit my meal of Crispy Duck back up that I had eaten here, at this point I knew something had been up with the food because this only happens when food is out of date due to myself being allergic to penicillin. I was gutted because I enjoyed the meal and atmosphere here and I never usually complain after being a chef myself for many years. PLEASE DON'T LET THIS PUT YOU OFF GOING

Awful bar service. Waited 20 mins at bar as only one bar person for a busy Saturday afternoon. Eventually served. 2 glasses of wine (one house red and a dry rose) with a coke £27 !!!!! Questioned and was not shown receipt. Manager came down eventually and offered £2.50 back but said if he issued a card drums it would take 6 working days. Really !! I was told it was the service charge for passing me a drink from the bar (noting service was terrible - bar person didn’t even say thank you) Serious issues with pretentious staff, poor service and high prices. Avoid !!!

Great bar spread over two floors down a side street. Been when they have an open mic night and it's crammed. Cocktails are amazing.

Good place to visit. Friendly staff

Great bar , with friendly vibe.

The staff were lovely, very helpful and patient with us. They helped out with changing our table slot when we got delayed. The hanging basket was so delicious 😋 and my guests that had them loved it. Thank you Botanist.

Really sweet processed syrup cocktails and the opening times are not accurate - it’s misleading advertisement.

It was a lovely experience at the botanist. It was for a special celebration after finally finding my wedding dress. Thank you

Food was ok, dog friendly place. We stay there around 2 hours because half of this time we was waiting for waiters between each servings. Very good desserts!

Great bar and restaurant. Came for lunch and it was pretty nice. I had a burger and partner had the chicken katsou who h she said was nothing special. Foods okay from our experience but we've had better. Outdoor area upstairs is tiny, only 6 tables and a sun trap when sunny (no shade) but was nice to try out being our first time here.

Great birthday dinner! I shared a hot board, chicken kebab & cookie dough with my boyfriend. The food was lovely and really beautifully presented. The selection of cocktails is great here too, some really unusual ones. The service was good too, especially for a busy Friday night. There was a couple of guys playing live music which made a lovely atmosphere. There was lots of seating inside, I’m not sure if they had an outside area.

Very slow bar service & bang average food… Shame really because the Botanist bars in Leeds & Manchester Media City have both been fantastic

A really lovely bar and restaurant in the heart of Chester Centre. Catering for parties of all size, in a relaxed and social environment, and a great selection of food and drink. My party and I were looked after, by Hayley and her colleague (unsure of his name) and they both provided excellent customer service, throughout our visit. We found Hayley to be a confident and professional waitress, who helped to make our visit such a pleasure to enjoy. We will return in the future!

Had a fantastic meal, salt and pepper onion petals for starters absolutely delicious. Followed by hanging chicken kebab. Service was great, can't fault anything. We will be back 😊

Perfect place for a treasured Friday afternoon catching up with a good friend. Service and food excellent. We were sat outside with staff checking up on us regularly if we needed anything. We had the steak pie best pie had In years. Full to the brim with meat, perfect pastry.

We came last year for our anniversary and loved it so much we decided to come back again this year to eat and play bingo! Food was absolutely superb, staff were all lovely and we had a great time playing bingo, Kev was a great host. We will definitely be back again next year.

Came here again for anniversary meal, following last year's great experience. Food was amazing again, we shared the camembert starter, then had the specialty kebabs: one pork belly and one lamb kofte. Can not recommend enough, all were fantastic. After eating, we moved downstairs to join in the musical bingo again....another great night. "Irish Kev", the compere, made the atmosphere fun and enjoyable. We even won a couple of prizes! Can't wait til next time! Highly recommend to anyone who hasn't been.

Great food with a relaxed atmosphere.

Great atmosphere, friendly and great food

I wanted to take my husband out for a nice meal and then listen to some music we had never been to The Botanist however my daughter had and liked it so I thought I would give it a go. I made contact via their website and the representative was really helpful and advised that it would be best to book for the restaurant for 6 for the hour and half slot the go downstairs for the live music so we book. We live approximately 7 miles outside Chester so left at 5.20 as we had parking sorted in a 5 minute walk As we got near Chester there were a number of road closures and whilst it was only 545 and we were nearly there I felt it was respectful and appropriate to just give them a call The maitre ‘d’ without allowing me to explain it was a courtesy call explained she could hold the table for 15 I wasn’t asking for it to be held anymore to upset the next booking but to say we may be late I explained this was suggested on their website to be told they were busy (although very politely) I wasn’t asking for more of a slot just we were held up I was told 15 mins!!! We arrived at 18:05 just quietly took our table and a server came over she was lovely I ordered a club sandwich and chunky chips my hubby ordered a cheeseburger The meal was served quickly when it arrived I could smell charred meat but thought it could be someone Kebab. I took one bite of the sandwich and realised it was my bacon it was black I couldn’t eat it it was all burnt what miffed me off even more was the burned side had been turned over so the less burned charred side was not visible I tried the chips 4 or 5 they were solid so I left them My hubby left half a burger as the frisée lettuce was brown and wilted and it because the heat of the burger . Won’t be going again even though the server was lovely and the venue was nice.

We used to come in here back in the day when it was The Living Room. Very different now, decent menu which also caters for coeliacs, the serving staff were lovely and the food was good. The only negative was that the restaurant was cold and most of the customers ate their food with their jackets on! Ihad the steak pie and chips which was lovely. Would definitely return.

Lovely food, lovely place and great relaxed atmosphere. Food arrived in great time, staff were amazing. Have been to the Liverpool one, Chester was better! Would recommend! Lovely!

Oh it was lovely, great atmosphere, dark and calm and brilliant interior, great menu really good food, totally enjoyed our evening. Cocktails for my daughter, great coffee, quick service and lovely staff. Xx a treat xx thankyou!

We all had such a great night at this venue. It was good to move from dinner upstairs to live music and fantastic bar service downstairs. Awesome atmosphere all round without being overcrowded

Came here with my mum for Sunday lunch last weekend. We were served by Hayley who was lovely and very helpful, especially when she asked the chef to cook my beef more because I like it to be well done. I don't particularly like asking for it to be cooked more because I usually get met with hesitation, but Hayley was the first person who said she understood and that it would be no trouble and it made me feel at ease to enjoy my lunch. So thank you Hayley! Will definitely be back :)

Somewhere you always end up going on an all dayer with the girls. Food options are OK but cocktails are great.

What a refreshing change of restaurant and menu. Our servers, Elin and Hayley were superb, and the barman makes a fantastic whisky sour. Definitely worth a visit ☺️

Last minute decision to come here today and was blown away by the decor, I was seated best they could despite not booking, my only issue was I was the only table I could see with no form of light so it felt like I was put in the naughty corner 😭 otherwise staff were lovely and food was great. I'll definitely return but with a reservation next time, sadly I don't live here so it was very unplanned. I recommend it just avoid the naughty corner 😵‍💫

My friends and I booked a table for dinner on Easter Monday while we were staying in Chester for the weekend. The restaurant was lovely and the staff very friendly. However, as were about to order our starters, we were told that a large part of the menu was unavailable. This is only the second time that I have visited one of the Botanist chain and I had the same problem the first time (not in Chester). Whilst I appreciate that we were attending at the end of a busy bank holiday weekend, it seems strange to me that so many of the menu options were unavailable. I would say it was about 40% of the menu was unavailable. The food we did have was delicious and the gluten-free member of our party was very pleased with the cookie dough pudding. We were brought the wrong drink and it took a while to be corrected but, overall, the service we received was good.

I came to the restaurant on Sunday and ordered the vegetarian option on the Sunday menu. After eating the majority of the food. I had realised there’s bits of pink in it which I’d complain to the waitress. The manager then came over to explain that a new chef in the kitchen had mixed bacon in with the only vegetarian option on the menu, I have been a vegetarian for almost 10 years, partly due to personal reasons and personal health reasons after this visit I had felt quite poorly and was overall really disappointed as the botanist was one of my favourite restaurants! The management had dealt the situation really well, but I was really disappointed that the head chef had not come out to apologise as it was a really big mistake to make by the time I’d eat ordered and eaten in the dish is was 14:30, assuming multiple vegetarian options had gone out with bacon in it unnoticed. I’m only giving this a one star review as the front of House staff managed the chefs poor mistakes and poor lack of accountability well. This photo was taken prior to me eating the meal and I and it’s gone to notice as it’s not a very lit up restaurant and I didn’t really think to check before eating the only vegetarian option on the menu.

This is amazing restaurant. I have been there tonight with my boyfriend. The front of house is very beautiful with plants and pictures of birds. I had chicken piri piri with coconut rice and he had kofta lamb. And this was delicious.

Food was a bit disappointing, but the cocktails were incredible.

Tasty food, expensive for what it is. Staff attitude - terrible.

Attitude of the staff stinks - food ok

The surrounding lovely as were the staff but food very disappointing indeed

We booked in her for a Saturday night meet up with our son. We were seated at a table right opposite the rear door which meant that every time someone came in or went out for a smoke the door opened and then took ages to close on the self closer. We asked if we could move but were told there were no other tables free. It was amazing that we had been given that table as we had booked 3 weeks in advance! The service was rather slow and lackluster, the food was okay, pretty much what you would expect from a chain, tasty enough and decent portion sizes. All in all it was okay, but just that, we wont be rushing back!

We called in earlier today at lunch time and it was really quiet. One of the two staff behind the bar went to find another member of staff to seat us and then proceeded to carry on talking whilst we were stood waiting. Why couldn't he have seated us? A. It wasn't busy and B. He wouldn't have been leaving the bar unattended. Safe to say we had a lovely meal at a pub a short walk away where nothing was too much trouble and we felt a lot more welcome.

Great atmosphere, our waitress was really attentive and all of our food was good. Glad we found it after a long day exploring Chester.

We really enjoyed our second visit to the Botanist. We flew in from Ireland and are staying in Chester for a few days- we previously visited in August and loved the food and cocktails. This time we met friends and had many cocktails and drinks there. We loved the cocktails and thought the price was really reasonable too. The live music was fab and we would def recommend and come again ☺️☺️

Lovely food and staff. It was empty because it was early, food came quick. No complaints.