Based on 10.605 opinions finded in 3 websites
Based on 10.605 opinions finded in 3 websites
Nº 47 in 431 in Guildford
Nº 3 of 8 Other international cuisines in Guildford
Opinions
Ash was absolutely brilliant. He is so lovely and attentive. Brilliant waiter in every way. And cute to boot.
Kathleen Lynas . 2024-09-10
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1st time eating at Turtle Bay. Large restaurant, lots of seating options as it was a Sunday and fairly quiet. Staff are very helpful and the decor was colourful. The food was ok, everyone seemed to enjoy their dishes and there were 9 of us. The starters were tasty but smallish. We ordered a share platter and then some single starters between us, but there wasn't enough for all of us because the single dishes were not generous. We should have ordered another share platter. Ordered the plantain starter, but I don't even think it was a whole plantain. Just 2/3's of a small plantain came, not enough! The ackee dish just had two small rolls on it. West Indian food is generous, I should know, I'm West Indian! I'm slightly disappointed. The curry goat was nice, hot, but not too hot, but I hated the dish it was served in and the board it came on. I would go again, but next time, I will order more food with a bigger crowd. The cocktails were delicious, and 2 of 1!
Denyse “DeniMP” Mohan . 2024-09-09
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Had a bottomless brunch last saturday with my daughter. We were served by Katie, who was polite and efficient and very prompt with our drinks all the way through. The food was really tasty and the cocktails were delicious, especially the espresso martini-i would thoroughly recommend this venue and well done Katie.
joanna downes . 2024-09-08
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I had a booking for my birthday dinner cancelled via EMAIL on the SAME DAY due to "maintenance" problems causing the restaurant not opening. No missed calls, just an email. I had it booked about 2 weeks in advance with 12 other people who I had to message with only a few hours notice! I tried to ring the place as soon as I read the email and no response either :( Also I chose this place as they cater for Vegans which made it impossible for me to find a place with only a few hours of celebrating my bday! So disappointing that I chose this in so much advance only to end up without a place to have my birthday dinner!
Catarina Arg . 2024-09-06
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the service was great by tash. 100%coming again absolutely brilliant
Bonner riclarkson . 2024-09-05
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Izzy had great service tonight. Drinks were amazing and so was the food. The drinks we had were irresistible and we loved our time at turtle bay.
Jake Macneill . 2024-09-05
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Katie's service was absolutely phenomenal. So friendly so polite and ensured my friends and I were looked after. Had the best time at turtle and will 100% be back again Big shout out to tash and izzy as well
Kyan Heywood . 2024-09-05
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Izzy was absolutely brilliant what an Icon! She was so hospitable and an absolute sweetheart. We will definitely be coming here again
Patrick Pemberton . 2024-09-05
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The food was very well cooked and the drinks were prepared amazingly and quickly, our waitress Izzy was so welcoming and provided the best customer service possible.
Aaron D'Souza . 2024-09-05
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tash was brilliant and burger was lovely
Ryan Cresswell . 2024-09-05
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loved gio he was certi great server
jasper henderson . 2024-09-04
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The food and service was great. 100% recomended
Maximiliano Ezequiel Beus . 2024-09-04
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Great value, big up gio my server
tom buckmaster . 2024-09-04
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Really good food, very well prepared and an extremely good service. Kyan was very friendly and helpful.
Andreas Grosse-Coosmann . 2024-09-04
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Came here for a lunch during bank holiday weekend and had a really great time. The staff were so friendly and really attentive (helps it wasn't busy). We ate from the wraps/burger section and it was nice. I do think it's a little spenny just for the wrap so definitely suggest sharing the sides. Decent amount of sweet potato friends although mac and cheese was a little on the small side. Overall was really nice and tasted lovely so definitely would recommend for a lunch.
thesavingmillennial . 2024-09-02
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Very tasty good, good service and 2 for 1 cocktails!
Amber Wright . 2024-09-02
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WE LOVE ASHHHHHH his service is 10/10
kayla watson . 2024-09-02
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amazing drinks, amazing food and even better company. Served by tom a credit to the company, pretty fit too ;) xoxo
Niamh Higgins . 2024-09-01
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Ash was a great server who tended to our every need :)
Maria Lynas . 2024-09-01
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Ash is top geezer , great vibes
George Hillman . 2024-09-01
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A nice chilled vibe on a Sunday afternoon. Food was good, jerk chicken and pit prawns. Service by Ash was great, friendly and efficient.
Tanya J . 2024-09-01
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Had a great time, Ash was lovely and super friendly ❤️
matilda rana . 2024-09-01
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Fantastic service, Tom was particularly lovely with helping decide from the many options. Drinks were amazing. Definitely would come again. :)
Darcy-Olivia Higgins . 2024-09-01
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Delicious food, soooo tasty and yummy. Had the Mobay chicken which was so creamy and the plantain was sweet to compliment it. Had a lovely meal out, great food and loved the drinks. Amazing service from Mikey!
Natasha Higson . 2024-09-01
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Had an amazing time! Such amazing, colourful, strong cocktails! Had the Jerk chicken which was so delicious, amazing flavour and such a big portion it was just lovely, tasty food. Thanks to Mikey for his excellent service, made my day.
Iz Edwards . 2024-09-01
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Very good food and drinks and very helpful staff!!
Katie Tucker . 2024-09-01
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We loved the cocktails, but we loved Kat more!
Kacey Roe . 2024-09-01
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Served by Thomas, excellent customer service and great atmosphere provided, 2 for 1 cocktails bargain!
Levi Bryce . 2024-09-01
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Kyan was amazing, exceptional customer service, happy vibes all round and he really brightened the night up! Top guy!!
David Kitchen . 2024-08-31
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Kyan was our server and we’ve never had such an attentive and lovely server, he genuinely made us feel like we were his top priority, 5 stars for him!!
Lauren Taylor . 2024-08-31
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Kyan was an incredible server. Extremely friendly and made our friends birthday extremely special! Make sure the thanks go to him !
JennyK . 2024-08-31
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Kyan is the best waiter ever xxxx
Bella Poole . 2024-08-31
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Kyan , Is the best, that’s all there is to say !
Alicia Gough . 2024-08-31
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Amazing night out, the waiter Kyan was great. Very friendly and helpful, great laugh all around
Jamie Bryant . 2024-08-31
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Ash was very efficient & polite
Nathan Tedstone . 2024-08-31
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Aaliyah was very helpful and friendly, asking us what kind of cocktails we like and giving us recommendations based off of this.
Nikki Hawkins . 2024-08-31
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Gio was very attentive and made sure we made the most of our bottomless brunch experience!
Annabella Woodruff . 2024-08-31
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Fun and funky. Bottom less brunch is brill.
John McKinnon . 2024-08-31
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GIO did amazing service got loads of drinks and food was amazing
emily Toogood . 2024-08-31
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Came for brunch on a Saturday evening and despite how busy it was the service was still excellent, definitely got my moneys worth. Special thanks to our waiter Gio who kept getting the drinks in. Many thank, recommend.
Sasha Smith . 2024-08-31
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such a cool place will always come back here for drink and food, food is sooo good and the drinks are tasty, every server we’ve had has always been super friendly, kyan today and he was lovely
Nia Forrester . 2024-08-31
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Gio was a fantastic waiter and i am very pleased with my experience at turtle bay! (:
Sergio Sousa . 2024-08-31
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Had a great bottomless brunch with great service from gio
hal jordan . 2024-08-31
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The food was amazing and the cocktails was even better thanks gio
michael hewitt . 2024-08-31
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Lovely saltfish and ackee rolls for starter but the goat curry could have done with another hour of cooking. So sad as it tasted delicious.
Juliet Simmons . 2024-08-31
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Lovely food, lovely drinks, and amazing service from our waitress annabel !
Mary-Cait O'Neill . 2024-08-30
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kyan was amazing!! so attentive and helpful and so friendly!! amazing staff all round and amazing food and wait times even on a friday evening! keep up the good work guys
emily mead . 2024-08-30
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Great new cocktails to try and Katie was very attentive!!
alex clitherow . 2024-08-30
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The food was delicious, with a wide variety of cocktails and the servers were so lovely!
Zoë Bishop . 2024-08-30
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Annabel was an amazing server! The vegan options for bottomless are amazing x
jenna . 2024-08-30
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Much love to Kyan Guildford. Great customer service.
Christine G Muzwidziwa . 2024-08-28
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Amazing staff & food but the cocktails deserve a separate mention!!! Bottomless brunch has become such a standard concept that people just expect the basic.. cheap food and cheap drink.. I feel like I have found a hidden gem that should be explored by everyone!! They actively encourage you to order as many as you can and are waiting to take your next order with a smile and recommendation! Each drink feels like you’re in a professional cocktail bar with experts at the helm!! They come thick and fast each one better than the next.. presentation, flavour and alcohol working together to ensure you enjoy every taste. I honestly can’t complement them enough!! The food is good, the staff are attentive, fun and ensure you are never left waiting or wanting more… however, the cocktails are next level!! Will absolutely be back! I do feel I should make a special mention to Tasha and Taylor who ensured this is the review I gave due to their fantastic service and cocktail making!! When booking make sure they’re working and you will not be disappointed!!
Jemma Setterfield . 2024-08-28
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Kyan was a super guy. He had an amazing personality and was super friendly to make our evening great! Very attentive to our table making sure if we needed any more drinks and making sure how our meal was and he looked after us very well. Positive attitude and good spirits also! I would like to a massive thank you to Kyan and his personality was very funny and very positive as well!!
Jessica Morales . 2024-08-26
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Callum and Katie were amazing so kind and they gave my kids their own mocktails they loved it
Lauren Cloney . 2024-08-26
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Great place to celebrate my daughter’s 16th Birthday. Mike was a great .
Gill Strang . 2024-08-26
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First bottomless brunch in ages. Cat kept us topped up, very friendly service! Thank you
Timea Culverwell . 2024-08-25
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Our waitress Cat looked after us very well. Was very attentive and made sure we didn’t go without a drink! Thanks Cat! 😊
Emily Peek . 2024-08-25
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First time at turtle bay and really enjoyed the food, venue and we had an amazing server in Kyan
Nik Reynolds . 2024-08-25
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Kyan and Erin both amazing servers and bartenders
Ben Davies . 2024-08-25
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KYAN WAS BRILLIANT PEOPLES SKILL ATTITUDE VERY VERY GOOD, GREAT TEAM MEMBER. HE IS A GREAT WAITER LOTS OF PERSONALITY VERY LIKEABLE YOUNG MAN.
Keith Kapri . 2024-08-25
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Had the waiter Kyan - he was so friendly and chatty, made our bottomless brunch even more fun! Would definitely recommend!
Neve Lawler . 2024-08-24
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Gio is the best head waiter on the planet. He's attentive and knowledgeable. Great atmosphere, food was good as we're the drinks. The flood by the toilets was unfortunate but not a fault of the staff!
Lizi M . 2024-08-24
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Wonderfull food great atmosphere and great service from the waiter Kyan (=
Emily Carter . 2024-08-24
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Aaliyah was very welcoming , lovely vibes at Turtle Bay! Customer service was 10/10 she made us feel comfortable during our time and was always asisting🤍 would 100% recommend !
Jess Hewlett . 2024-08-24
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Amazing food, drinks and services and Kyan was a great waiter and so lovely!
Cella Stevens . 2024-08-24
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Kyan is the best server! We had a great time. Thanks Kyan
Lauren Bromley . 2024-08-24
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Good food and service, Gio was fast and attentive.
Ben Aylott . 2024-08-24
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Gio was very good to us. He explained the service well and concisely and made sure we were looked after during our stay. We felt welcome and are looking forward to next time
maria ostrowska . 2024-08-24
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gio was great at getting our drinks out
Emily Duhig . 2024-08-24
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Amazing service, Gio was attentive and recommended cocktails for us
zoe pepperell . 2024-08-24
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Gio was a great waiter fast and friendly👍
Cameron Segrove . 2024-08-24
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Aaliyah was fantastic! Only let down was the horrendous toilets, buckets and wet floors throughout- complete hazard!!!
Vicky Thomas . 2024-08-24
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Food was lush and we had the most amazing server, Aaliyah, she was a star :)
Alicia Pollard . 2024-08-23
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Aaliyah amazing service, and great food!
Will Hewins . 2024-08-23
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Fab night!! Our server Aaliyah was so friendly and sweet. Will defo come again!
rukaiya rizvi . 2024-08-23
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Kyan made our evening! Really attentive and a great host!
liz weekes . 2024-08-23
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Great waiter Kyan, we in the Guildford branch.. fantastic humour and great service and knowledgeable on drink choices!
Zoe Cooke . 2024-08-23
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The experience was great lovely people Aaliyah was a sweetheart funny lad 10/10
Tina Kondoni . 2024-08-23
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Kyan supplied us with amazing service and a great atmosphere!!!
Sophie Anderson . 2024-08-23
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Great food and environment! Thanks v much to our server Aaliyah🫶🏼 would highly recommend any time!!
Eugene Browne . 2024-08-23
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Kyan was a very good waiter, very attentive and funny
XMilliex MM . 2024-08-21
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Kyan was super lovely and accommodating! made the experience 10/10 :)
Penny Charman . 2024-08-21
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My friends and I were served by Kyan. He was very nice and offered us great recommendations. Thank you Kyan!!!
Suzie Rozelle . 2024-08-21
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Kyan was so sweet & friendly! Never had a better waiter <3
Amy D . 2024-08-21
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Kyan was a lovely server, made sure we got our money worth and recommended us the best drinks!
Louise X . 2024-08-21
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Went for bottomless brunch and kyan served us and he was so quick with our drinks and such a lovely guy, 10/10 would recommend, went at 1:30 before it started to get busy for quicker service.
Maddy Russell . 2024-08-21
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Lovely place for bottomless brunch! Kyan was a great waiter!!
cerys williams . 2024-08-21
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Gio was amazing, the food and drinks were delicious!!!!
Alexandra Clayden . 2024-08-20
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Really lovely food and cocktails. Thank you Gio!!
Ella . 2024-08-20
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All amazing people, very friendly!!! Gio was really good, so helpful and was always there when we needed him
Charlie Angel . 2024-08-20
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Great service all round, thank you Gio
Bastien Hughes . 2024-08-20
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Kyan at Guildford Turtle Bay added to the fun my group had.He made good drinks recommendations and we had a chat and a laugh. He was new to the job he said but he was brilliant. What an excellent experience
danieljapan0610 . 2024-08-18
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Lovely food and service from you guys. Keep up the good work 👍🏽
Adewole David . 2024-08-18
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Gio has been so amazing. All his reco is superb. He is such a gem as we had a really good time. Will definitely come back.
Iya Mendoza . 2024-08-18
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5 stars in all. Great food and drinks paired with the best service. Thank you to GIO for the speedy service and for being so understanding. We loved his recommendations. 17/08/24 GIO recommended us the new Beach Shooters which we all loved ❤️ Highly Recommend the Carbbean Sunrise!! We go to Turtle bay yearly and every year it’s always Bangin’ food and drinks!
Suzanne Novo . 2024-08-18
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Our server, Ryan was really knowledgeable and so very friendly
AKelly G . 2024-08-18
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Ellie provided excellent service :p service with a smile!!:D - LC Pops & Muz
Elle Andrews . 2024-08-17
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Cannot complain about the drinks, food and service. Mad love to Ellie who took care of us at our table!
Uncle Akpan . 2024-08-17
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Annabel was a fantastic server and she recommended cocktails and food. Nothing was too much trouble. Would highly recommend ☺️
Vicki . 2024-08-17
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Ellie was super efficient and lovely! The restaurant was loud at times but overall a lovely bottomless experience!
Amy Yeomans . 2024-08-17
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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First and foremost, the service we received was abysmal. The woman behind the counter was not only rude but also exhibited a complete lack of customer service skills. This behavior made our visit anything but enjoyable. To make matters worse, our orders were consistently incorrect. We received Yogoos that we did not order, and when we attempted to bring this to the attention of your staff, we were met with refusal to acknowledge their mistakes. It is unacceptable to serve customers the wrong items and then not take responsibility for the errors. My child doesn’t even like Kit Kat and had ordered Oreo, when we questioned this your staff member shouted “that we had ordered Kit Kat,” and shrugged her shoulders. Furthermore, I was astounded by the complete lack of child-friendliness. Families should be made to feel welcome, and this was not our experience. This is an important aspect of a family-oriented business that should not be overlooked. What was particularly shocking was when we dared to provide feedback on the subpar service we received. Instead of accepting constructive criticism, the staff member argued back, stating that we were not welcome and shouldn't return, and that she had been in a good mood before we came over. This level of unprofessionalism is not something we expected from Yogoo Guildford. I hope you take this complaint seriously and consider it an opportunity to improve your service and customer experience. Our visit to Yogoo Guildford was nothing short of a disappointment, and I hope you can rectify this situation to ensure that other customers do not have to endure a similar experience.