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4.5

Based on 311 opinions finded in 2 websites

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Nº 82 in 393 in Scottish Borders

Nº 17 of 83 Other cuisines in Scottish Borders

CUSTOMERS TALK ABOUT DISHES WITH..coffeechicken

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Ordered 10 pizzas for a party. They were delicious and everyone enjoyed them, delivered exactly on time and came piping hot with a couple of containers of complimentary chips. Great service thankyou.

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Laura Wallace . 2024-09-01

MORE AT Google

I drove to collect my order. I was very disappointed to find that there were pen marks on the pita bread and it was all drenched in sauce. I called to ask if I could send the food back and get a replacement. However, they were unwilling to deliver to me in order to correct their mistakes. I asked if alternatively I could get a refund but I was told that I would have to bring back the food myself so they could ‘inspect’ it even when I offered to send photographs.

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Ixra . 2024-06-21

MORE AT Google

Oh my God have you tried a sheish wrap with salad and sweet chilli sauce Hmmm

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Tim Mcpether . 2024-06-20

MORE AT Google

Good food and friendly service. Can't ask for much more except maybe some background Music/TV whilst waiting.

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67Ghirl . 2024-06-09

MORE AT Google

Great people working there, and lovely pizza , chicken kebab and chips

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Amanullah Housinkhel . 2024-04-23

MORE AT Google

Very wonderful and clean restaurant and delicious food Thank you For hospitality.

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Sultan Alkarsabi . 2024-04-23

MORE AT Google

The best kebab in Gala, I recommend Haus Specjal, there is enough for the whole family

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Mlecx . 2024-04-22

MORE AT Google

The best doner outside Istanbul.

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Jim Bennett . 2024-04-13

MORE AT Google

Lovely staff. Amazing food! Owner is very generous. Always satisfied with the food and the generosity of this place. My favorite spot to eat in galashiels.

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N Ajam . 2023-10-29

MORE AT Google

These guys are the only take away in Galashiels that seem to be able to offer consistency when it comes to take aways. Myself and my partner got sick of the sub par options available elsewhere in town. Save your money and go somewhere that can cook food everytime you order, they are also flexible and accommodating when asking for extra's.

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David Noble . 2023-03-23

MORE AT Google

Ordered before 10pm, order is marked as delivered and yet its 11.40pm and we have no food. Called you and no answer. I'm not angry,I'm just really disappointed. You guys have quite literally the best kebabs and took a gamble on ordering direct instead of JustEat and you've let us down.

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Jay . 2023-03-03

MORE AT Google

Been here a few times now when I'm in the area. Great chicken kebab and nice, fresh salad. Highly recommend.

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Joseph Davies . 2023-02-06

MORE AT Google

One of the best takeaways, if not to the best and consistently good takeaways in Galashiels. Fantastic kebabs, quick and friendly service. Cheers guys!

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Doug Wilson . 2023-01-26

MORE AT Google

We use regularly excellent service and the food is amazing.

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Tartan Martin . 2023-01-05

MORE AT Google

Great tasting kebab place is always clean nd the smell when walking past lures you in

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James Brown . 2022-10-05

MORE AT Google

Good takeaway was abit shocked to see one of the workers there buy lots of bags of onion rings at Iceland for a pound and they charge 3pound for a small portion on there menu 😳😳 next time I'll head to Iceland and get my self a big bag for a quid 🤔🤔

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Mikey mike . 2022-10-02

MORE AT Google

Staff are super friendly and helpful Menu offers lots of choices Central in Galashiels My husband would live on food from here if he could!! Hidden gem is the pizzas!!

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Jill MacDonald . 2022-09-20

MORE AT Google

We were on holiday staying in the next village, for 4 days, looking for good turkish/med food. Found this place and used them twice. The food is excellent, really good sized portions and great taste. Friendly staff and food ready in good time. We had 2 specials for £12 each not realising that each one would easily feed 2 people, they lasted us two days 😂 Next time we're up in Scotland we will be back. 👍👍

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Andrew Leader . 2022-09-08

MORE AT Google

Quick delivery and the best kebabs my husband I have had in ages!! 1 donner and 1 shish kebab devoured Best place in Galashiels

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Debs R . 2022-08-28

MORE AT Google

Best take out/delivery in Galashiels keep up the great work guys

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gareth gilder . 2022-08-04

MORE AT Google

Best pizza I've had ...wouldn't go anywhere else .

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Judith Davidson . 2022-05-20

MORE AT Google

Absolutely beautiful pizza, I ordered the special pizza and it was amazing, the missus got a wrap and thoroughly enjoyed it to, keep making scran like that guys I’ll be back again and again and again…………………

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Richy R . 2022-05-06

MORE AT Google

Rang up with an order for 7 people and the food was ready in less than 20 minutes. None of us had any complaints, the pizzas were very good and the kebabs were probably the best outside the North-East of England. Chips typical of a kebab/pizza place. Friendly and efficient staff. Will be back the next time we are in Galashiels.

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Paul Smith . 2022-04-16

MORE AT Google

Good selection and food always fresh. Lovely staff

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Edwina Cameron . 2022-03-19

MORE AT Google

Visited on a whim and glad I did. The kebab meat from here is the best I’ve tasted and had in a long time. Looked wonderfully clean and fresh. Staff were very helpful and polite with great hygiene/food hygiene observed. Will definitely visit again and wouldn’t hesitate to recommend.

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Iain Weir . 2022-03-19

MORE AT Google

Probably the best kebab I've had in my life so far. Went for the shish and chicken personally but Mrs had a sweet chilli chicken wrap and really enjoyed it too. Fast service but think we caught it when it was quiet. The man behind the counter was a top gent and allowed me to use the toilet even though there was nothing in the shop to say he had a customer toilet. If we ever end in Galashiels again we will definitely return.

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Jamie Lawrie . 2022-02-21

MORE AT Google

Well what can I say, other than delicious, special kebab, took two sittings to finish it off, the misses had grilled chicken with chips, also took two sittings, in fact it was so good, I ordered the same the next day. 😁

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roger Milne . 2022-01-17

MORE AT Google

Kebab shop is number one take away shop in Galashiels..

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Ahmed Adam . 2021-10-23

MORE AT Google

Staff OK. Got chicken pakora. Very dry chicken and outside coating to crunchy for me. Have had pizza here before it was OK.

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Russell Barrett . 2021-08-30

MORE AT Google

Outstanding Halal food. Person taking the order was very helpful and gave good advice on choices. Food taste was excellent and serving size was large. Were visiting Scottish Borders and only found them on the last day. Next time would always get food from them. All other experiences around Galashiels were bad

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Munzir Latif . 2021-08-30

MORE AT Google

Nice meals and so far not to long to wait on your order.

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Andrew Lees . 2021-08-28

MORE AT Google

Always good, never had a bad meal! Pizzas are the best in gala

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Dawn . 2021-08-04

MORE AT Google

Great friendly staff great food

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robert cairns . 2021-07-06

MORE AT Google

The best kebab I’ve ever had. Absolutely delicious chicken and sauces. Fresh salad and lovely clean shop. 11/10

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Clementine Munro . 2021-06-28

MORE AT Google

The food was incredible!!!! And so was the staff super friendly and genuine people, love this place so much, one of my fav places to eat!!

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ghadir . 2021-06-15

MORE AT Google

It was one of the most beautiful and successful opportunities in my life that I found this restaurant and ate its delicious food. I wished to taste all its food from the first time. I liked the good reception of the owner of the restaurant to us, as well as his generous hospitality to us. I will definitely visit Galashiels City several times in the future with my family to visit this restaurant. Haider & wife.

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PASHA PASHA . 2021-06-15

MORE AT Google

Amazing food and very friendly staff

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Zainab Hadi . 2021-06-15

MORE AT Google

Waited a hour and a half after being told 45 mins, portion of chips was seriously poor, and chicken pakora came without the sauce we ordered! Seriously disappointed.

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Toni-Leigh Hogarth . 2021-06-11

MORE AT Google

Love this place. My new favourite chippy in gala. Grilled chicken anything is my favourite cos of the big chunks of chicken, the burger or the wrap both awesome. But the munchy box is great value for money and a good choice when a few of u wanna pick on a few things, its more than big enough for 2 adults and 2 kids, we always keep some left overs. It's awesome

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Stephanie Picton . 2021-05-27

MORE AT Google

Always a good kebab. The best in Galashiels.

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Artie Gruber . 2021-04-22

MORE AT Google

Dont often eat kebabs, but will now! Very tasty meat and fresh salad. Very good value for money too!

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Christine Neilson . 2020-11-30

MORE AT Google

Customer service very good .polite workers .

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mick w hanlon . 2020-11-17

MORE AT Google

Have to say had a few Kabab's from here slightly worse for ware and enjoyed. Tonight had one completely sober and it was even better highly recommended.

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Russell Storrie . 2020-10-02

MORE AT Google

Food was delicious and it wasn't expensive!!

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Juls Stancheva . 2019-11-27

MORE AT Google

Great food, cheap prices, couldn't ask for better

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Steph Brown . 2019-11-23

MORE AT Google

Chicken wrap unreal. Had 1.. salad and garlic sauce with a bit of spice could've easily ate atleast another 2 despite the good portion! Class.

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Martyn Stewart . 2019-11-21

MORE AT Google

Delivery took over an hr when told it would 30 mins. Phoned up to ask address as was written incorrectly when ordered, was told a price on the phone only to be told a different amount at the door. Order was incomplete (forgot our daughters burger) no menu as requested and pizzas had a more or less burnt base. Not impressed at all

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ChloeDrawzzz . 2019-11-15

MORE AT Google

All I need to say is wow...the food..amazing can't wait to go back

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Maxine Young . 2019-11-09

MORE AT Google

Place is impressively clean. Food fresh, and decent portion size. Taste wasn't quite to my taste, but will try something else next time.

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shane redman . 2019-11-06

MORE AT Google

Always been friendly, and food hot a well cooked

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dgray2045 . 2019-10-06

MORE AT Google

Best kebab shop in the scottish borders.

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saffet tokgöz . 2019-09-27

MORE AT Google

Fantastic taste. Big portions...Najlepsze w Gala 👏👏👏👏👏pyszne

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Charming Eyes . 2019-08-23

MORE AT Google

Best kebab house in the town, easy. The portion sizes are generous and the staff are nice and friendly. The food was great, would definitely recommend.

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Tom Sinclair . 2019-08-01

MORE AT Google

Best take away in Galashiels. Food is great well priced, will be the only takeaway I will use now, highly recommended 😀

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Ross Tipping . 2019-07-28

MORE AT Google

Superb, lovely kebabs, far better than crollas, I will definitely be back

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ianandy1234 . 2019-07-19

MORE AT Google

Best kebab in Galashiels I’m so happy these guys opened there shop much much better than the competition

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Andrew Thrush . 2019-07-07

MORE AT Google

Tenía mis huevos benedict y no me decepcionó. Muy agradable. Por desgracia, esta excelente lugar es cerrado se rumorea acrimonious debido a un divorcio antes de poder explorar su menú más. La selección de tostadas francesas parecía muy interesante, pero no tienen la oportunidad de probarlo. Gran lástima. Parece que el original 140 años lugar original hawick es ido demasiado. La tragedia.

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Harry S . 2017-03-13

MORE AT TripAdvisor

Nos llevaron como regalo de Turnbulls por nuestros amigos. Lo que me parece interesante es cuando te vas a otro, espontáneamente y sin expectativas o idea preconcebida. Esta fue una de esas ocasiones.

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Shutton13 . 2017-02-14

MORE AT TripAdvisor

Metimos a almorzar y me quedé muy impresionado con una selección de aperitivos y platos principales a precios razonables. Preciosa casa de quingombó, pero yo estaba demasiado lleno después de mi plato. Mis dos huéspedes disfrutamos.

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Weandre . 2017-02-14

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Turnbulls coffee shop, nice atmosphere, serve lovely coffees and teas, food is always fresh and good.

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Heather N . 2017-02-13

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Great range of teas to enjoy with lovely scones and cakes. Nice atmosphere and staff are always welcoming.

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DandL_13 . 2017-02-13

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Vine aquí para pasar unas horas con un amigo. Una cálida bienvenida, al entrar en la tienda de un olor agradable de café te saluda. Cuando pasa por la tienda y subir las escaleras a la principal que es recibido por bistro el personal y a su mesa. Los cafés y bollos son deliciosos y tuvimos un tiempo estupendo encontrarse.

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PaulG6387 . 2017-01-13

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Mi esposa y yo metimos en aquí en una visita reciente a Galashiels.

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mccus . 2017-01-07

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Nuestra primera visita. Llamado para un almuerzo muy tarde (4 pm) para celebrar un cumpleaños familiar. Nos sentaron rápidamente y nos sirve bebidas y luego pedimos nuestra orden. La comida tardó un poco en llegar, pero era magnífico. Se puede recomendar la carne, tarta de haggis y negro que viene a caballo un plato de tarta con un bol pequeño de patatas fritas cortadas a mano, todo servido en una bandeja de madera (10 libras. 00). Esposa maltratada Eyemouth abadejo con patatas y guisantes salsa tártara y blanda (12 libras. 00). El personal era genial.

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Simon90125 . 2017-01-04

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He estado aquí para café, almuerzo y comida para llevar comidas y olvidó que no cenas.

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R M . 2016-12-14

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He comido aquí dos veces y en ambas ocasiones he disfrutado de la comida, el servicio y la comida. . No es de sorprender que Trumbull es muy conocido. La calidad de la comida que se sirve es como resultado de cuidadosa selección de los carniceros locales y otros productores. Luminoso y acogedor, el establecimiento ofrece servicio de catering en el lugar así como la venta de productos locales al público. El servicio es ofrecido por un personal joven y entusiasta, y nada es demasiado problema. Mi consejo, comer en Trumbull en Galasheils, es un corto viaje desde la estación de tren de fronteras.

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Ronnie T . 2016-12-13

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Turnbulls ofrece una ubicación excelente en el que relajarse y hacer una selección de su menú interesante y variada.

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John C . 2016-12-06

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this is a lovely space upstairs which has great old fashioned feel to it, appropriate lazy music and great atmosphere. Food is good but not great - had a pastrami sandwich which a twenty stone labourer would have been proud of - great big doorstepping wedges of bread with the brisket and pickles inside - too much bread though and felt bad leaving lots of it. the fresh soup was homemade butternut squash but again too thick and heavy but was to be fair piping hot. The one thing though that lets this place down I feel is the service. Once again I found myself standing at the top of the stairs waiting to be seated in an almost empty restaurant whilst no-one even acknowledged me. After a few minutes I eventually got a seat but then again when tying to get my bill to leave, the two waitress were more interested in chatting to each other rather than watching for activity at their tables. its always a poor sign of a restaurant if you pay your bill and your plates are still on the table at that point. Its a shame this could be a great destination if they looked at the small things now and worked on how to make them better.

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ScottinSingapore . 2016-11-29

MORE AT TripAdvisor

Excelente menú de desayuno/almuerzo/comida/cena/Merienda!

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najock . 2016-11-28

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Una bienvenida muy cálida se da en Turnbulls, la comida es fantástica, con una gran relación calidad-precio y el entorno es precioso. Este establecimiento haría genial en el centro de la ciudad de Edimburgo y es una sorpresa de encontrar en una ciudad dormitorio de las fronteras.

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HunterJess . 2016-11-16

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Met with a friend for coffee took 10 mins to be seated a further 15 to 20 mins for order to be taken the a further 20 mins to get a coffee and scone and still friends order was wrong Won't be back very disappointed

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lisadunksmiles . 2016-11-16

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La comida es buena, el personal era servicial y amable y no tuvimos que esperar mucho tiempo en nuestra comida. Conseguimos una buena selección de opciones sin gluten para satisfacer mis necesidades dietéticas. No me puedo quejar, aparte de un poco de una fiesta ruidosa que venía mientras estábamos comiendo, pero que realmente no puedo ser atendido en la noche del sábado. Sin duda lo recomiendo.

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Charlene R . 2016-11-06

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Pequeño y encantador café con comedor de arriba. . . . . Genial para sentarse junto a la ventana y ver el mundo de abajo (si puedes conseguir un asiento de ventana).

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Kerry F . 2016-10-31

MORE AT TripAdvisor

Tuvimos una comida familiar y encantador el sábado por la noche. La comida era excelente. Mi hija tenía el cerdo que ella realmente disfrutamos mi marido y yo tuvimos el filete. Turnbulls tiene un ambiente encantador y parece muy buena en la noche. El personal era agradable, pero el servicio era un poco lento.

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Fiona B . 2016-10-27

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We were first in the door and were seated and served quickly and had an excellent Sunday brunch I had the "Turnbull's breakfast " which was a good Scottish fry up not too big but not too small just right, my wife had "eggs Hebridean " two bits of black pudding on muffins topped with poached eggs and hollandaise sauce, cooked to perfection , that and some good strong coffee was the perfect lazy Sunday treat.

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NellyHarkie . 2016-10-23

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Stopped at Turnbull's for lunch with my family and we were not disappointed. The food was great and even kids commented that they liked it which is rare occasion. Would definitely go there again if in Galashiels.

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BorTheBoar . 2016-10-22

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Interesting lunchtime menu. Selected Croque Monsieur, very tasty, enough for a substantial lunch, but not too much. Good attentive service.

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895jackt . 2016-10-18

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Called in here after spotting it walking round Galashiels and popped in for morning tea/coffee/toasted tea cakes. Good decision. The tea came in leaf form in a tea pot with strainer, the coffee with hot milk. The toasted tea cakes were delicious and came with butter and home made jam. Lovely friendly service, pleasant surroundings. Rather wished we were there at a time for lunch but will definitely go back next time we are in the area.

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seasider2020 . 2016-10-10

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We had taken the Borders Railway train from Edinburgh and had Sunday lunch in Galashiels. Turnbulls was open and provided a wide range of food choices: main meals, snacks, light bites, brunch and an extensive menu for children. The restaurant on the first floor was bright and airy with a view over the High Street. Our food was cooked to order and as we had arrived after a large party there was a wait before we got it but we were in no hurry. I chose Eggs Benedict and it was lovely. The service was first class: friendly and efficient.. Prices seemed very reasonable

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230stan34 . 2016-10-05

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Had a lovely time at Turnbulls eating amazing food and drinking a cup of tea. Perfect place for a quick lunch or family meal. Definitely go back again.

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sarahfisher92 . 2016-09-30

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Tan pronto como llegamos, el personal era muy amable y nos mostró una preciosa mesa. El menú tenía una gran variedad de aperitivos y sándwiches de entrantes y platos principales y postres. Yo tenía el pescado y las patatas fritas con salsa de guisantes blandos y tártara, que era delicioso. Mi compañero tenía el bistec, haggis y oscura e incluso caballos tarta de ale se olvidó de darme un poco de probar que era tan bueno!! Tuvimos el pudin de postre, que era increíble! Mi pareja probó la Turnbulls Whiskey y dijo que era suave y aterciopelado, probar estaba emocionado una

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HollyMeadows05 . 2016-09-30

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Very good cup of coffee and a delicious scone. Staff very efficient and the place was very clean. Think it would be nice at night for a meal.

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Shelley M . 2016-09-23

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Nice interior design. Nice selection of cakes. Staff perhaps not fully attentive to when customers are ready to either order or pay (2 younger staff were standing chatting by coffee machines instead of focusing on the tables whilst a more mature waitress was running about doing most if the work). One of the nicer cafés in town.

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Ellen G . 2016-09-21

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Staff were rude, snobbish and unwelcoming. If you don't "fit" you don't get made welcome. Would never go back!!

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ryhopeans . 2016-09-20

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El personal era acogedor y profesional aunque no volver a nuestra mesa para preguntar si todo estaba bien con nuestro plato principal. Sin embargo, fue el 'Eyemouth 'pescado y patatas fritas cortadas a mano que tuve, muy sabroso. Con una ventana de la primera planta fue una buena vista para ver el mundo pasar en nuestra corta visita a la 'Gala' a través de las nuevas fronteras de trenes. Volvería de nuevo.

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Brian65 . 2016-09-08

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Nos sucedió a encontrar Turnbulls cuando conduciendo a través de Galashiels buscando una comida temprano después de un día de pesca. Un precioso enorme edificio antiguo, así que muy amplia. Mi marido utiliza una silla de ruedas, así pudimos utilizar el restaurante en la planta de arriba, pero eso no cambia para nuestra comida o de nuestra noche. Excelente servicio y excelente comida y incluso nos las arreglamos bien envueltos algunos regalos comprar para llevar a casa para los amigos.

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Janine W . 2016-09-05

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Very friendly welcome. Staff attentive and caring. Menu difficult to choose because of so many mouth-watering options. All seven of us were extremely satisfied with the care and attention we received. It made our day!

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623ken . 2016-08-24

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Visitamos este restaurante para comer la semana pasada y realmente disfrutamos de nuestra comida. La comida estaba bien preparada y el servicio es razonable. El joven tomando pedidos y llevando pedidos para mesa trabajaba muy duro. Por desgracia no puedo decir lo mismo de las dos chicas 'ayudar "a él. El resultado fue el joven mezcladas las peticiones especiales y Error al entregar la factura. Sin duda, volvería porque la comida era deliciosa, pero el problema con el personal necesita ser corregida

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Maralyn D . 2016-08-22

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Run by a team of top professionals with owner/ chef Ross at the helm this is the one to beat in Galashiels. Coffee to an evening meal great quality

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165billd . 2016-08-15

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Estoy aquí porque el lugar es tan encantador para sentarse. Tiene una decoración bastante agradable con un ambiente relajado y la comida es fantástica. Sí, el servicio puede ser un poco lento, pero a quién le importa cuando la comida es tan bueno y tan bien presentado. El personal es muy servicial y educado, y es sin duda vale la pena tomar un poco de tiempo para el deli debajo del restaurante. No es demasiado caro, estupendos menús para el almuerzo y la cena y también deliciosos pasteles! Altamente recomendado!!!!

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KFoxx30 . 2016-08-12

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Admito que no voy aquí a menudo, por la misma razón no cada vez. Me gusta el té, mi principal razón para ir. Sin embargo, encuentro que el servicio es demasiado lento, esperamos esta mañana durante más de 20 minutos para un bollo y los huevos benedictinos, 10 de las cuales estaba esperando el té, y no estaba lleno. Me gusta la sensación del lugar, pero le falta algo para mí... De ahí la razón por la que elegiremos otras tiendas locales sobre una base más regular.

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Fluffyhead0519 . 2016-08-11

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En nuestro paseo habitual Turnbulls martes llegó la llamada que estaba bastante concurrida a la llegada, así que decidimos comer fuera en la terraza y disfrutar del sol. Hemos visitado antes, pero esta fue la primera vez al aire libre, el servicio y la comida estaban a la altura, como siempre. Bien merece una visita sólo para la decoración solo.

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Souterman . 2016-07-30

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Lugar fantástico, increíble comida, gran servicio, alojado aquí unas cuantas veces o café y tarta o familiares de comida también un almuerzo ligero. Menú tiene gran elección,. Siempre sonriente que hacer lo posible para que su visita 100% perfecto.

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karen e . 2016-07-28

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La comida es de buena calidad, sin embargo, el servicio puede ser un poco lento de vez en cuando. Ambiente ambiente es genial para un café y un pastel/almuerzo con amigos. Decepcionado no había servicios de bebé aunque cambie.

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hlennn . 2016-07-25

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Had a fantastic dinner at Turnbulls on a Friday evening. Food, service, ambience all great. Decor of the restaurant is lovely. We are locals and this was our first visit, we will definitely be back. Many thanks for an enjoyable evening.

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sgw1983 . 2016-07-15

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Hoy visitamos Turnbulls café y almuerzo y estamos muy contentos de haberlo hecho. Nos sirvió dos camareras hermoso joven que era extremadamente amable y servicial - un crédito para el negocio. La comida y el café era de un nivel muy alto y terminamos con una porción de la tarta de caramelo, que era delicioso. Sin duda volveremos en nuestra próxima visita a Galasheils.

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holz428 . 2016-07-11

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An excellent traditional cafe / teashop / restaurant (real leaf tea) and shop selling sweets such as Hawick Balls. It came as a pleasant surprise because Galashiels High St is the kind of wreck produced by Heseltine and Selwyn Gummer's Town Planning around 1990.

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Museum_Treasurer . 2016-07-09

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Went out for a lunch with friends one of which had a baby. After being shown to our table we were left for 20 minutes before a drinks order was even taken! I shall point out that at the time there was only two other occupied tables of which there was 4 persons at each. Not exactly rushed off their feet.When our order was taken we also placed our food order. Our drinks only took a couple of minutes however, each of us ordered either a toastie or a sandwich we had to wait 30 minutes for these!It wasn't until my friends wee one needed changing did we discover there were no changing amenities for this to happen! Out came a mussling cloth and on the floor the wee one went.The service felt begrudeged to add on top 2 coffees and one sandwich and salad was charged around £12. I did query and was told that it was indeed correct.

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Katrina L . 2016-01-23

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Came here for lunch would have liked to have sat upstairs but the restaurant was fully booked so sat down stairs we had a lovely chunky homemade sandwich with homemade coleslaw then we had a scone and carrot cake it was all delicious this place is very busy the staff are polite and helpful it's clean and comfy but do book if you want to sit upstairs

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Julia M . 2015-10-31

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I have visited here maybe 6 or 7 times since it opened. Service is usually pretty slow but always worth the wait as the food is delicious! However my experience today (10th Oct) was terrible! I ordered a single macchiato which had foam piled up like a Mr whippy ice cream. I had to scoop most of the foam away before being able to drink it and the espresso itself was burnt. We then waited 15 minutes after being served our drinks for our food order to be taken. My starter came out fairly quickly but it was only bruchetta. We then waited over an hour for our main course to be served! Two tables who came in after us were served before us. One of which was a table of 3 and the other a table of 5? I have had macaroni from you before and it definetely wasn't of the same high standard as my previous visit. It was very dry! Disappointed. Especially after the wait. If the service had been great it maybe wouldn't of been so bad! I appreciate it was a Saturday afternoon and it was very busy but (Tom I think I heard him being called) was doing ALL the work. And 3 young girls were literally standing leaning on the bar doing nothing. Preparing the odd drink here and there. Tables were left uncleared. Nobody was checking on our food. Nobody offered us more drinks or checked the Coffee was ok. A couple of other things that concerned me were the blue cloth the young girl used to wipe the steam arm was then used to wipe down the surfaces and then used to wipe the steam arm again! Then to add to that when dishes came from through the back one was obviously a little dirty and the SAME blue cloth was then used to wipe the cup out which was then put on the shelf. The girl kept using that blue cloth to wipe surfaces on the bar over and over and then using it on the steam arm. I appreciate the girls were just young but they were just ignoring your customers. They were not seating people when they came up. They weren't serving food. They weren't taking any food orders. They didn't check on how things were. They didn't prepare bills the poor man was doing this all himself! And it was a full cafe! Maybe they were in training or you had someone off sick but for 3 of them to be stood doing nothing the whole hour and a half we were there was ridiculous. Not sure I will be back after the 1. The poor service. 2. The long wait. 3. The unhygienic cloths on the steam arm making my coffee!

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K10326 . 2015-10-10

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