Based on 642 opinions finded in 1 websites
Opinions
We called today , but unfortunately, we didn't stop . The car park and the paths were so muddy we just didn't want to get out of the car . Considering the popularity facilities should be better , it was a mess !
David H . 2024-10-09
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Stopped for tea and cake and was very pleased with the cafe itself Beautiful spot just a bit pricey Service was excellent and cake was delicious Only downside toilet not available which was inconvenient
Susan S . 2024-10-05
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Warm welcome, wonderful service, high quality food. The range and quality of food options was excellent. I was not keen on the coffee blend (or the way it was maybe served via the barista machine, but I concede that I do tend to judge places via coffee rather than food) but the attention to detail and the wonderful options with the food at so early in the morning could not be faulted. Very happy with Tu Hwnt - now the favourite place for us in the area and will always come back. The two people who served us were so friendly and very welcoming. Plus - bought lots of presents for others from the tearooms - locally produced. Definitely recommend.
Fran M . 2024-10-01
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Lovely little place, very friendly staff and the lunch was gorgeous. Had the Welsh rarebit would highly recommend a visit
Lisa L . 2024-09-24
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Fantastic food and amazing friendly staff, a definite 10/10 Ploughman’s cob 👌 delicious The cakes are amazing with a great selection
Anne W . 2024-09-24
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Visited this lovely place on Monday 26th of August 2024 with my fiancée, absolutely amazing the food it was delicious and definitely worth the money, the staff were so polite, friendly and helpful. The tea room was extremely busy, the staff are an absolute credit to this place. We highly recommend this tea room 100%. thank you so much for your impeccable service we will be returning.
Christopher W . 2024-08-27
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The service here is pretty much non-existent. We were totally ignored on arrival, as were many other families - we saw a family of four leave after waiting around to be seated or even acknowledged. The (mostly incredibly young) staff seem to have received zero hospitality training, and the adult I saw didn't seem fussed either. We only had a tea and a coffee. The tea was decent. The coffee was poor. For a tea room, these are two basic items that should be easily nailed. As other people have mentioned, the outside toilet is pretty grim. Surely having a staff member clean out the dead and alive spiders should be part of daily cleaning? No paper towels either. Such a shame, as this is a beautiful building in a lovely setting. But there have been a lot of these type of reviews lately, and not only are they not replied to here, none of the issues are addressed. It shouldn't be too hard for staff to greet customers, thank them when they leave, and perhaps even smile occasionally. None of these things happened once in the 30 mins we were there.
Selene N . 2024-08-25
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Always visited here, but today so disappointed. The once beautiful fresh out of the oven plain scones are no more, instead a small fruit scones that tasted dry, the lemon cake did not taste homemade . The tea was tasty though. You now have to order at the till which is fine and not a problem, but the girl serving didn’t even speak apart from uttering the cost. Where are the friendly staff ? And where are the beautiful scones ? If you find both of these then we will be back. If not then we are put off visiting what was once our favourite tea rooms . Ps .., are there new owners ?
JBHOShropshire . 2024-08-21
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Very expensive, poor service staff not very welcoming and seemed overwhelmed even though it was not busy. Welsh rarebit was disgusting , liquid mustard mess on top of soggy bread
Gabrielle L . 2024-08-16
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On arrival a few empty tables, but all wigh used crockery etc. We chose one in corner with the last customer plates tea pot etc . I went to order two gardeners lunch. It says to ask what flavour pate is available. So I asked this young girl at the counter she had no idea what I was talking about I pointed to the menu and she showed no interest. Then a more mature lady said its chicken. So I ordered 1 for the 2 of us ( £21 ) I told her I small table needed clearing up. After 15mins the plates etc not collected. There were plenty of staff and few customers !!!. So I cleared the table myself . After several mire minutes by now 20min I went to ask could we have least have the tea. Then rudely another young waitress said we don't do gardeners lunch anymore. !!! Then I realised we had no lunch ordered . Finally we got the jacket potato with welsh cheese and salad. The drinks arrived and certainly was instant coffee. Then the food came it looked and tasted like cheap red Leicester! The menu said with chutney. No chutney . The bill came to £28:plus WHAT WHAT Sadly we went there to check it put before we suggested a family of gathering of 12 plus booked it for afternoon tea. I'm so glad we did as its now deffo crossed off. My observations young un trained staff with no customer services experience . They whole experience was dreadful My advice to anyone thinking about going there find somewhere else Just as a add on only rated 2 in national standards kitchen hygiene. Think about that
margaret j . 2024-08-16
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Loved my visit here! The food was amazing and so tasty with an excellent portion size. Everything was fresh and homemade which gave it that extra bit of tastiness. Service was quick and friendly. I had a nice chat with the owner and the cook who told me a lot of interesting information about the building and its history! Definitely sounds haunted. Can’t wait to visit again in the summer when the leaves are green again.
Danielle H . 2024-04-19
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Popped in for some late breakfast. I ordered the Welsh rarebit. Came with a lovely side salad. I was definitely full from the decent portion size. The service was fast and friendly. Overall lovely place to visit. Definitely visiting again when in the area. Would recommend to anyone.
Cindymay3 . 2024-04-17
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came to this lovley tearoom with my wife for her birthday, food was amazing but could be a little bit faster other than that was great, had a young man take my payment and my order he was very polite. would deffinitley come again. amazing for a day out would reccomend
Bedwyr J . 2024-04-16
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Called in for lunch food was amazing the scones where to die for staff very helpful and friendly will definitely be back soon
Ruth S . 2024-04-16
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Me and my family went for a meal here on the 13th April and the staff were lovely and polite and a young boy took my payment and was very kind. A lovely young women brought out our food and the food was amazing I so recommend this place to go for food, would definitely go again and the coffee was wonderful I will be returning
Erin W . 2024-04-16
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Placed my order at the till and drinks came shortly after, we had jacket potatoes which had a fresh side salad, the cakes looked and tasted delicious. Friendly service had a lovely chat with one member of staff who gave us the history of the building.
Stacey J . 2024-04-16
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Bad service. The portion sizes are really small and inconsistent. Same cake with same money with completely different portions.
Pradeep K . 2024-04-14
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After visiting this pretty tea rooms for 35 years my husband and I decided to go for lunch today as a walk down memory lane. Dog friendly and clean. Now it’s not waitress service. We ordered. People who ordered after us were served. Our drinks didn’t come nor did our food. We had to go up to the counter to chase up our order. They didn’t know what drinks we ordered and they chased up our sandwiches. Food came , no drinks, no cutlery , no crisps, no horseradish, no stuffing on the sandwich. We complained. The drinks arrived with the condiments and the waitresses bracelet dangling in my husbands coffee. The food was bland and dry. The beef was tough and the turkey tasteless. We are true lovers of this place. Haven’t been for a couple of years and were shocked to see how it has gone down the pan. Staff not particularly helpful and food below average. Over £11 for a sandwich !!! My long love affair with this tea rooms is over. Never again. Would not recommend. Deeply saddened to have to write this bad review.
Karrywags . 2024-04-13
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had a very unpleasant experience, overpriced, bad food, bad service Not only was the food bad, but the service was also lacking. The staff seemed disinterested and unresponsive to our complaints about the food. It was clear that they were not properly trained and did not care about their customers' satisfaction.
Sarah H . 2024-04-12
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We haven’t visited for nearly two years so we were very excited to be visiting again for a quick lunch. We ordered a ploughman’s platter and a pâté plate. On the menu it stated the price, just inder £20 each came with either a pot of tea or coffee, followed by scones with jam and cream. We showed ourselves to our table. After waiting for a while for someone to come and take our order we went to stand by the counter only to be told we needed to sit down and wait for someone to come and take our order. Following placing our order the salad and the pâté arrived. It was OK. Nothing special and we’ve had worst, but it was very ordinary and not worth the price we were paying. Once we finished we waited… and waited for someont to come and clear our plates and bring us the scones. We stacked our plates to make it obvious we were finished. We tried to make eye contact with the staff. After 20 minutes we decided to leave. We felt completely ignored by the staff.I went to the counter to ask for the bill and we told the waitress we hadn’t reveived the scones. She asked if we had asked anyone for the scones. We told her it said on the menu that both meals were to be “followed with scones with jam and cream”. Apparently once we were ready we should have told them we were ready for the scones. No one told us this when we placed our order! We were offered the scones as a take away, which we accepted. However there was another 15 minute wait for the scones - and no apology. The whole experience left us feeling very disappointed! We won’t be visiting again.
Mei475 . 2024-04-06
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Visited as we’d seen this place serves the best Welsh rarebit and a stunning building however we visited out of season for the leaves on the outside. Little cat park and not too busy and lovely little view of the river and bridge and we had a sunny day so the benches out front were packed. The toilets are round the back but no through way so you have to go out front and round back. Overall not a great experience. The building itself is really chilly and took ages to warm up, there was a fire but not on. The food came out in good time for our table but not the same for some who ordered jacket potatoes before we arrived and were only served as we were leaving. I was desperate to try this rarebit so overlooked the price £13.95 a plate thinking it would be the bees knees and it’s wasn’t. 1 slice of rarebit with some salad chucked on the side and coleslaw. For kids you have 1 main choice of a sandwich but 4 fillings to choose. My lad wanted jam and this cost £5.50 and was again 1 barm cake with jam on and a small handful of crisp. Not a fantastic selection and makes this place very much a tourist trap. Over £40 for cheese on toast, a jam butty and 2 teas. We will not be returning and is a great shame as this beautiful building.
Travellergirl204 . 2024-04-05
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I stopped off late in the afternoon and was lucky to get the last table available. Once my order was placed it arrived at my table soon after. The staff were lovely, the cherry bakewell cake was delicious and a good portion. I loved how my pot of tea came with loose tea leaves and strainer! Perfect treat!
Anne K . 2024-03-27
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The good bits .... was that the ploughman's platter was lovely, excellent bread, and the scone was delicious. However our food and drink order was completely forgotten, these things happen, but this wasn't even acknowledged with an apology. Other customers were also having issues with service. I'd been before and really enjoyed but was very disappointed sadly this time.
Sarah H . 2023-11-18
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Have not visited here for a long time, and i won't be going back in a hurry, such a shame as i have fond memories of coming here, the welcome was always warm, clean, and the scones where always home made and the staff always helpful. Unfortunately things have changed, we chose a table, unfortunately it wasn't until i'd ordered that i looked under the table, bits of food, that had been trodden into the carpet, they do take dogs, as there was dog slober too, but a dustpan and brush and a wet cloth would have solved that problem. Food was very basic, but the prices weren't !!!.
102elerim . 2023-11-16
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We have been here in the past on several occasions and always found it welcoming and great service and fabulous food, but we went today and was so disappointed with the service and the food was no where near as nice as before, I did mention this when I was asked was everything ok but the manger/owner left the young girl to take the comment on board but then proceeded to shout her to the back where I could hear them whispering while I was still stood there. We will go back again but only for ice cream in the future.😢
TraceyH1692 . 2023-11-03
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To be treated by a rather rude welcome form the person who seemed to be managing to the late good and forgotten parts of order, we sadly rate this 1. Having booked and gained email confirmation, then due to circumstances discussed a change in booking time we felt being rudely challenged on our arrival time was a bit much. The waitress was lovely though. This was place we went out of our way to book. We were offered a round of free drinks though, so thank you kind waitress.
Jan T . 2023-11-01
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I have been going here since l was a little girl,I'm 66 now , loved everything about it, they did the most amazing food, however on my last visit l can only say the heart has been ripped out by the new owners, scones were supermarkets own as confirmed by the staff, why mess with perfection. We left the food and drove to the ugly house. I just hope this one doesn't get took over .
6magaluf6 . 2023-10-29
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We loved having a late lunch here. Sandwiches were very tasty and the cakes hit the sweet tooth spot. Atmosphere was warm and worming on a rainy day. Even took a few sandwiches home for a lite dinner.
PJR7175 . 2023-10-25
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Very disappointed. Ploughman's Platter had grated cheese and a slice of bread, with raw onion rings and potato salad. Staff ditzy, badly dressed, more interested in whispering together than paying attention to the guests. Brought hot drinks at the start instead of end of main course. A rip-off.
linturnbull . 2023-10-24
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It didn't feel very clean upon entering. Nice welsh rarebit. It is a luxurious treat as the cheese on toast is 11 quid for 1 round with a side of salad and colesaw. OK scone . Tea terrible! The weakest tea ever! Such a shame as I like a nice pot of old fashioned tea! Not like it used to be there, but then again nowhere is!
Roving40901629494 . 2023-10-23
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Sorry guys I hate leaving a mixed review but feel I have too. Plus side exceptionally clean and on arriving greeted by a friendly waitress. We love bringing our family from Ireland here. However that did change. Ordered our food, a bit of a wait although it was not busy but again that’s ok. Shout out for the hot chocolate that was amazing but the tea has changed. Food came waitress asked if it was tuna or turkey I wanted. Told her it was turkey so she gave my my plate. Happy with what I had got ready to eat it and spotted something on my salad from my sandwich. I asked my husband to taste it as it looked like tuna. He tried it and said it was tuna. Given I can’t eat fish I’m glad he did try it. Told the waitress who did in all honesty apologise and took it away to replace which I felt bad about as I hate waste. My new sandwich arrived…..but on the same plate that she took away, just replacing the sandwich, not the tuna tainted salad. As my roll wasn’t touching the salad I ate it and it was nice. I really didn’t want to create more fuss over the salad. But this needs addressing if I was fish intolerant this could have been a problem for you. Little tweaks needed to make it work and I really hope you do, it’s a beautiful place that we love visiting.
Ann M . 2023-10-18
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Location and building setting is absolutely stunning, the true picture postcard building and setting. Unfortunately that's where it ends, possibly the worst service ever experienced, inside was an elderly couple from America on holiday, after waiting a longtime not being acknowledged at all the Americans jokingly asked me and my partner "is this a UK tradition to ignore customers" should have left at that point, some time after watching 3 orders through the hatch (not back to back each with a good period of nothing happening between) and no acknowledgement to the 2x2 in the tea room we left, finally greeted with "oh are you going then" we will try again someday but will use the hatch as from what we experienced that's the only way to have a chance of an order !!! Note a lot of reviews the same and wish we had seen them pre making a special trip over to experience it.
gavin l . 2023-10-17
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When we arrived the place was about half full but staff seemed to be preoccupied and not interested in serving or making new arrivals welcome. A lady was clearing tables and twice we asked if it was table service, she said yes but no one came over to us so we left and went back to Betws-y-Coed. Another couple also waiting did the same. From the outside the place was drab.
ChrisMcIntosh2015 . 2023-10-17
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It was always somewhere we wanted to visit and although some of the reviews were not great, we wanted to experience it ourselves. When we arrived we were shown to a table and had ordered and received our food within 10 minutes. The cake display they had by the till/kitchen was amazing! The area this place is situated in is beautiful and whilst we were enjoying our scones the chef was out clearing tables and speaking to a table about the recent flooding they had. We got up to pay and the guy processed our payments and we had to wait for 2 takeaway cakes to be boxed up so we could take some to enjoy the next day. He asked the other waitress to box these up whilst we went round the back to do another job but she just stayed on her phone by the window. Another couple came in and she served them first and after 5 minutes of waiting the guy came back and boxed our cakes up. The waitress who took the new couples order needed to clarify what they had so asked the chef who was clearing tables to confirm again what they wanted. The chef replied (in front of us) “no, they are foreign.” Up until this point we had an ok experience, not as bad as some of the others we have read on here, but once we heard this comment we were in shock and wish we never gave this place our money.
jcornwall96 . 2023-10-14
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A lovely old building but it turned out to be a disappointment. Had wanted to go for ages and was in the area so booked a table. They were short staffed and turning people away on a really busy day. The prices are a bit steep for what you get in my view. The scones were lovely though. Service very slow and quite disorganised. I hope things improve as it is such a lovely spot and it’s a shame to see a business that could be really thriving struggling in the way this place is at the moment.
Mogster2014 . 2023-10-07
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I live locally and sometimes visit with friends... I don't know any other place where you feel so unwelcome. Asked for coffee and cakes to eat outside... although many staff inside We were told they were to busy to serve us ( how difficult is to give us a cake to take away and sit outside where all the tables were empty). With the attitudes like that i'm surprise the place is making any money. Staff too busy with their phones, just shocking!
Olimpia B . 2023-10-07
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Take your business elsewhere. Booked a table for 5 and when arrived was pointed to the only option of a table for two - eventually got crammed onto a table for 4 at best. When trying to order, the majority of the menu they didn't have available so ordered what we could. An hour and a half after arriving finally received the overpriced food only for them to have missed an entire order out! The young (possibly too young) waiters are left to deal with unhappy customers while the others smoke in the back and badmouth the customers! What should have been a lovely birthday meal for my mum was to be honest a huge waste of time and money. Take a picture, then go somewhere deserving of your cash. For those who are gluten free, do not rely on their Gf options either as they didn't have any gluten free bread in!
Stephanie R . 2023-10-07
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Dogeared menu's, high prices, poor service. Did order a meal but then had second thoughts, cancelled and walked out. Customers at the time did not look happy
Colin H . 2023-10-05
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This beautiful building will catch your eye and draw you to it , and possibly you will decide to eat or have a coffee there ........................from that point on it will be all downhill..........you will be greeted. .....although that is not really the correct word...
Marc g . 2023-09-24
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We located this little gem on our 11 day tour around Wales. The food and service was excellent and in abundance. Unfortunately we were advised that the river outside our window was likely to flood soon and we had to move on.
wtemby . 2023-09-19
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Our trips to Wales would never be as good without a visit to this cafe, to sample the food, earl grey tea and delicious cakes, and exceptional scones, jam and cream. We are never in a hurry to get served or to rush out as...
Go42200 . 2023-09-16
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My wife enjoys the picturesque views and while we are there we like our lunch. We booked as its always busy so we could guarantee a table. As usual the food was amazing, freshly made to order and the cakes are really tempting. Please ensure...
iansG1329EQ . 2023-09-16
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We made a special visit to this tea room during our North Wales trip, we drove 3 and half hours here which was a over an hour away from where we were staying! We booked for afternoon tea as is advised on the website as...
L2999 . 2023-09-16
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We were not disappointed with the ambiance and delicious setting of this ivy covered cottage. Our server Molly was a darling.
Laura R . 2023-09-14
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If I could rate it as 0 stars I would. We waited by the sign that said "wait to be seated". 2 stroppy young people, I assumed the waiting staff, approached us, one was smoking, very odd, you don't expect your waiter to serve you...
Paola K . 2023-09-14
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I booked a table for four on our way to Llandudno with friends. When we arrived I was told that there would be a long wait as there were only three staff on that day. When I said that I had booked, I had a...
deborah c . 2023-09-14
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Had to wait an age to be served! Several people left, fed up of waiting. When we approached the staff they told us unapologetically that they were busy. There were a lot of empty tables. We should have left and gone somewhere else. The staff...
Morsi-Bangor1 . 2023-09-10
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The slowest service I have ever experienced. Over 35 minutes for an order to be taken and 2 hour wait for 5 sandwiches and 2 scones (which never arrived). Incompetence in the extreme!
Michael E . 2023-09-09
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We stopped here because it is a great location just next to the famous bridge in Llanwrst over the River Conwy. We ordered decaffeinated tea and organic apple juice together with teacakes and pate with toast. The menu clearly stated that all tea was served...
Nigel L . 2023-09-09
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Excellent- highly recommended. Fantastic customer service 😀 The Welsh rarebit was fabulous, very good value and a really lovely location
jane g . 2023-09-02
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We had a beautiful afternoon tea and received exceptional service from all involved and in particular from Molly who served us. She was great.
David S . 2023-09-02
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Lovely place to visit friendly staff nice cup of tea and beautiful scones with some jam and fresh cream this was my second visit see you all soon thank you
Toe R . 2023-08-27
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A wonderful ivy-covered cottage next to the river, offering snacks and lunches and fantastic photo opportunity!
PeteLucy434 . 2023-08-26
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Called to this lovely tea room today and had the best scones with jam and cream , they had just come out of the oven so we had to wait a little while , but it was worth the wait they were delicious, lovely staff...
H120KFjulier . 2023-08-25
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We had to wait a little while as it was very busy and popular, but it was worth every minute of the wait. Thoroughly delicious food, we had the lunchtime special welsh rarebit and ham, yummy 😋 Followed by yhemost glorious scone ever, hats off...
Lotsofbumper76 . 2023-08-17
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Do not take the trouble out of your day to attend this place. Wanting an ice cream but only serving kids ice cream. Only 1pm no scones.
Neal James W . 2023-08-16
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Booked a table for a lunch, after my partner wanted to go to the “ivy cottage” after seeing it on so many jigsaws. We certainly weren’t disappointed, the food was amazing. The rolls were huge!! Would definitely recommend a visit to anyone in the area
Myke A . 2023-08-15
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Had a pleasant coffee after a walk and sat looking over the river. Very interesting little cottage..
KevinRayment . 2023-08-12
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Had it not been for Molly I'm sure our experience would have been completely different. We'd booked the afternoon tea but they'd run out of scones by 12.30. Molly made sure more scones were prepared as we ate the savouries and the other cakes from...
niacatherinewill . 2023-08-11
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Oh my god! The best afternoon tea ever! Freshly baked scones that were simply divine. Service was outstanding and Keira in particular was a super star. High recommend
Becky V . 2023-08-01
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We had visited the local castle/Tudor house and were in much need of refreshment and this place provided an excellent lunch on a Sunday afternoon. Worth booking if you want a guaranteed spot indoors away from the rain and the wasps. There is plenty of...
Farah S . 2023-07-31
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Driving through Wales we decided to stop at Betws-y-Coed … pretty scenery but found the town overrun with tourists and had a terrible experience in a cafe so ended up leaving disappointed as we had stopped to refresh fond memories from many years ago. A...
Grapip . 2023-07-30
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Gorgeous little cafe to stop off at. We pre-booked a table over email a couple days before as I heard it was very tiny. Only a handful of tables inside but also tables outside, perfect if you have your dog with. Food was lovely. My...
dianejL9528FJ . 2023-07-26
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The most beautiful cafe I've ever been in, gorgeous homemade cakes, which were so tasty that I took one home afterwards, the hardest thing is picking which cake you want to have, I had Victoria sponge which was delicious, I also had to taste a...
Doreen H . 2023-07-25
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Das Café liegt sehr schön und unmittelbar am Conwy und der kleinen steinernen Brücke, die den Fluss an dieser Stelle...
F_im_Urlaub . 2023-07-21
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Have been going here for many years. Its a lovely spot and the scones and tea are normally really nice. Sadly this visit we didn't get to find out if the quality has been maintained. Stood waiting to be seated for about 10 mins despite...
Rick C . 2023-07-21
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Lovely time here today, a champagne afternoon tea with the highlight being the beautiful warm homemade scones :) The lady serving us was so helpful and friendly, thank you!
Andrea19999 . 2023-07-19
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Stopped off on our way to barmouth. There was 10 of us but they managed to seat us all together. It was a very wet day but what a beautiful little tea house by the river can recommend the scones .
dianehI2312MP . 2023-07-19
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What a beautiful spot by the river. The food was delicious & all the young staff were so attentive & friendly, special shout out to Yasmin, what a star, nothing was too much trouble. Recommended accompanied by a Riverside walk before or after.
Ruth B . 2023-07-19
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Visited this charming and cosy tea room on several occasions during our week in Llanrwst and it was a delight each time. Delicious home cooked food, both savoury and sweet, complimented by attentive and friendly service and an all round good ambience. It's well run...
Craig S . 2023-07-14
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the scones and welsh cakes were delicious! i’d say to avoid getting any of the “special” deal meals as they were overpriced for what it’s worth. also the table service outside wasn’t the best but we went back and sat inside and it was much...
hello28463 . 2023-07-12
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Made a special trip for lunch yesterday not having been for quite a few years. This was always a special treat for the wonderful ambience and scones if nothing else. I have been reading Tripadvisor reviews this morning and have to agree with all of...
Molly-sox . 2023-07-11
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This was not our first visit but it will be our last. We regularly travel to the area and a visit to the tea room is a highlight. Sadly on this visit we waited about 20 minutes to place our order. Our order took approx...
MillwallMacca . 2023-07-09
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The cafe has two service hatches for ice cream. We waited and waited at one, which happened to be the one that was totally ignored by the four or five members of staff. I realise that places get busy but at least say hello to...
Gwilym H . 2023-07-07
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Beautiful scenery, cosy house and amazing Welsh afternoon tea. Staff is very nice. Food is delicious, we really enjoyed our sandwiches and scones. Definitely a must in northern Wales!
Aleksandra P . 2023-06-21
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Not what it used to be, I’ve been coming here for 40 years and very disappointed to arrive at midday to be told no scones ?? How can they not prepare for a Saturday I. Summer with no scones Asked for soya milk poured into...
CS640 . 2023-06-21
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I have been calling in at The Tea rooms for nearly 5 years as my Caravan is sighted in Lkanwrst. Today I visited again with my family and understand that now under new owners. Myself and my daughter in law both ordered Pate player which...
Dave E . 2023-06-18
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Rang a few days in advance to book a table. Gave my name and phone no. New owner moved in at the start of the season. Owner confirmed they would be open despite nearby road closure. After a special journey from far away we turned...
Peter B . 2023-06-17
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This place was on my bucket list to see. The house was amazing to take photographs just like the images on google. We went inside for a coffee and ordered only to our surprise we had 15 minutes to drink it as they where closing....
Fearless22963340876 . 2023-06-06
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COMEDY! Doubtless there was a temporary staffing issue because Tu Hwnt I’r Bont has existed for years and always seems busy. The menu looks lovely. We arrived mid-afternoon and wanted tea & cakes - nothing difficult. We had to ask for a menu then over...
J P M . 2023-05-31
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Waited over 15 minutes just to be seated. Saw at least 6 groups give up and walk away whilst we were waiting to order, and at least 3 more sit them up and leave without being served.. Waitress came to take our order but hadn’t...
LondonLover99 . 2023-05-31
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Visited today as we do frequently on a nice day out with my daughter and some friends with their children. Was really disappointed to find there not one single dairy free option for ice creams or ice lollies. My daughter is milk intolerant and has...
David D . 2023-05-30
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Fortunate enough to visit Tu Hwnt i'r Bont with friends, this gem is nestled in the serene Welsh countryside. The decorations add to the experience, with ivy creeping up the exterior walls and the interior a perfect blend of freshness and comfort but all the...
387brynr . 2023-05-18
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This was an exceptional lunch with perfect service and the most fantastic food , the sandwiches, soups and best of all the home made scones were just wonderful, thank you 😊
lisa K . 2023-05-17
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Very disappointing visit today. Have been coming to this place for years to enjoy the treat of a Welsh cream tea. This time the tea was stewed and the scones were hard and crispy on the outside, although the flavour was good. And where is...
Helen W . 2023-05-15
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We have been going to Tu Hwnt I'r Bont as a family for the last 50 years and experienced the last change in management. Changes were made slowly and with the consultation and feedback from longstanding customers who love this place passionately. Unfortunately the same...
Theresa W . 2023-05-13
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I had seen this pretty little cafe on TripAdvisor and was delighted when our travels took us through the village. We shared a Welsh Rarebit and Scone with Jam and Cream. The scone was delightful however I did regret not trying a slice of the...
Marjanna . 2023-04-19
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Great to see this great iconic place open again after a spruce up from the new owners. Food and service delicious- I’d say the lunch & scones were even better than before!
Bev B . 2023-04-16
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Staff were very friendly, efficient and attentive. Food was excellent and the refreshed interior was clean and fresh. Already looking forward to our next visit!
Geoff B . 2023-04-16
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Having visited annually since the 1970s we were really looking forward to our lunch yesterday. On entering the first thing we noticed was the lack of welcome and smiling faces and the change in decor which unfortunately has lost the charm the interior used to...
Mummy F . 2023-04-15
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Been going here for over 40 years. Always visit whilst we are staying in Llandudno. Today was so disappointing. Always go for the amazing scones, fresh jam, cream and butter but the new owners have totally changed this. It’s now little packet of butter, jar...
Getaway33689543058 . 2023-04-15
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Went to see what it was like with the new owners running it, having seen the menu online before hand it looked promising however was quite disappointed with the quality of food as well as providing what was on the menu. I ordered the club...
X2257FQdavidt . 2023-04-14
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Went for lunch with my daughter staff were friendly and very helpful. Didn’t have to wait long for food and drinks. Food was delicious This was my first visit and I can definitely recommend going I will be making this a regular when my daughter...
estyneil . 2023-04-13
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Love what the new owners have done with the place, it's fresh and clean but still traditional! The food is lovely and the scones were to die for, so fresh and tasty... Will definitely be back soon 😊
catejoneshughes . 2023-04-13
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I’ve been visiting this tea room for over 30 years, sometimes several times a year, and was looking forward to seeing how the new owners would put their stamp on what has always been lovely environment and delicious food. Unfortunately there’s a long way to...
195alann . 2023-04-12
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I am very disappointed. I was waiting for cup of tea20 min and another 30 for a scone and there wasn't busy time. Horrible place and unpleasant staff.
Agnieszka T . 2023-04-09
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Not been here for ages hardly any photos on the wall seats are covered in leather type not the traditional look the coffee we remember was in willow paten mug with saucer and milky coffee absolutely gorgeous and was hot and the scramble egg we...
J L . 2023-04-02
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Fantastic food!! Under new ownership you can tell when you walk in through the door that some renovations have been made (for the better) The staff are lovely, ordering is super easy and the food is just delicious. Still the traditional tea room we all...
David W . 2023-03-29
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I'd been really looking forward to visiting this tea room on our holiday having seen so many pictures of it. Arrived with our dog and unsure as to the policy I enquired inside while my husband and said dog waited outside. A fairly frosty response...
Caroline T . 2022-10-17
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Took 20 minutes for coffee/scone and a hot chocolate/brownie to be made from ordering. Coffee was very weak unable to drink it. Sat outside on table benches which were dirty and on the seat which had what looked like baby sick in grained on seat...
drcolinf . 2022-10-02
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600 Opinions
Delicious food and staff couldn’t have been more helpful. We arrived for lunch in a fluster with a hungry baby and an elderly dog on a very wet Tuesday. From the moment we walked in the lobby the staff were lovely, finding us a table in a suitable area and giving us the time and space to get sorted. There was no hurry to order and they bought us coffee and water to heat the baby’s food before we ordered. Once calm was restored and we ordered the service continued to impress and the food was delicious and fairly priced. Credit to all at the hotel.
13 Opinions
Excellent staff and a great place to go to just to chill and have a laugh. Will defo go again. Pool tables are the best in conwy
34 Opinions
Do not bother! Ordered at 17.00 received at 19.10 with some of the order missing tried to phone for over 1 hour after with no answer calls refused and this isn’t the first time this has happened…we won’t be using any more!!!! More than 1 chance given!!!
154 Opinions
2 of the main courses were unavailable. The vegetables for the lamb course were unavailable. Alternative vegetables were given which were undercooked and cold. Potato was tasteless and cold . Did mention it to waiter whose response was sorry. £24 for a piece of lamb is unacceptable as I didn't eat the vegetables or potatoes.
351 Opinions
Eight adults booked a table here last Wednesday and from the second we stepped into the place we were in love with it. The elegance and charm were extraordinary. Then came the 3 course meal ! Everybody raved about every course. The service was impeccable and if I lived nearer I’d be a regular! Cannot fault one detail .