Tower Bakery in Perth & Kinross

Being on a later shift at work I don't turn up to Baynes for lunch until 1pm. Unfortunatley by that time they often have a poor selection left because they do not prepare enough product for the day. No white rolls, no chicken mayo and very unhelpful staff who refused to make up a fresh roll for you if your preferred choice is not already made up, which is usually the case at this time of day. That's even when there is plenty staff behind the counter so much so they are standing about chatting. When asked if they could make one up fresh, at first their excuse for not doing so was there was no chicken mayo left. When challenged what was stopping them from making some more up, there was suddenly also no white rolls left. Perhaps a one off you say, well no, I have been in multiple times before which is why I finally pushed the point with them am why I am here posting a bad review. I have never been able to get a chicken mayo roll on white at or after 1pm. Apparently it is Baynes that dictates what time you should be having lunch not the customer. One time I did manage to get manage to get a chicken mayo roll but once I arrived back at work, I discovered in fact it was a brown roll, so, the Baynes bakery assistant does not seem to know the difference between a white roll and a brown roll. The boss's attitude at the Glenrothes store is even worse, she does not care a jot if you can get what you came in for and denied that it was poor customer service to not have any white rolls left by one o'clock and only having a limp selection of only the brown ready made rolls that no one wants available was fine. I even complained to their headoffice - another waste of time. I got a women in their office who is probably just the office secretary who also. Here input was to say that she would let the area manager know. Of course nothing changed, did she call me back a week or two later to see if I had been in since and had things improved? No she did not. My advise is if your in the central Scotland you will get much better service, and choice, if you go to another bakers for your lunch, I recommend Stephens the bakers, they are far superior in every respect. Baynes = poor choice, poor service by arrogant staff. You may get better service in other Baynes stores but why waste time just go to someone else and be guaranteed to get a better service.

Dunno about the café but I do know about their ‘Farl’, Tower’s absolutely SUPERB soda-bread. So-superb that we’re prepared to drive 20+ miles to stock up on it - it freezes surprisingly well. Nor do we AT ALL understand the service-moans below. Over the last few months I’ve only been served by 2 people, both of whom are as helpful, quick, friendly - and nicely- jokey - as can be. What the moaners moan-about makes us wonder if maybe the problem is with the moaners rather than with Tower’s nice staff!

This has to be the worst wetherspoons we have ever visited. There was only one staff member serving at the bar and one serving tables, our food took over 20 mins to arrive to our table which is actually against what wetherspoons promise, all meals should be served within 10 mins! The tables were sticky and smelly. The food was freezing cold, and staff weren't the most pleasant. they couldn't even smile. I would avoid this place at all costs!

My partner and I came so we could have a last meal before it closed. We arrived at 12 because we reckoned it would be busy with it being the final day. We were told the kitchen didn't open until 12.30 so as we had found a seat, opted to have a drink. We ordered food at 12.30 (pie & chips and a burger) and over an hour later it eventually arrived. Also people that came in after us got served before us. No apologies for our long wait. It is maybe a good think that it has closed now.

Our second trip there exceptional compared to other supermarket breakfast ny only criticism someone should be at the till have had to wait until someone notices we are there but great service when they do turn up food fresh and well cooked