Tortilla Spitalfields in Tower Hamlets

Not welcoming tone (Oct 29th 2024, 4.15PM). Poorly wrapped burrito. Soggy nachos under 10mins of walking back home.

Really bad condescending service and threw the food away in the end because I didn’t trust the quality after the careless service. Asked for a bag with handles because I had my heavy work backpack and had got a water bottle and burrito and they refused to provide one with handles, only handleless. Acted like they could not understand me the whole time and as if I was being unreasonable for asking for a paper bag. The burrito smelled rank. The store stinks in the morning. I think they pump out a false smell. The meat they were serving look spoiled. I wasted my money.

10/20/2024 I never get tired of visiting it, good service, great location, 100 percent recommended Delicious food, good service, excellent quality and hygiene 10/20/2024 I never tire of visiting it, good service, great location, 100 percent recommended Delicious food, good service, excellent quality and hygiene

My order was wrong - I ordered only two items. Shouldn’t be so difficult. Particularly as the attached receipt listed something different to what I ordered. Will never order from here again.

Portion size is smaller than I'd expect normally from Tortilla. The server spoke waaaay too fast for you to understand what he was saying (note, this was not during a busy time) - he could have been a bit more mindful. Tasted good though.

You have so many options to choose from to create your own and I love it

Nothing is better than tortilla in spitalfields market specially team is soo friendly and they asked every time have you been here or not to help you to choose fillings.

I loved this place. I was served by sagar he was very nice to me.

the costemer service was great!

Great service and friendly staff!!

Great food and great service, special thanks to Ani!

Great food, quick delivery, everything was still warm - thank you!

New smashed beef is great & Bhavisha killed it on the burrito

Excellent Service. Very Friendly. Amazing food. Highly recommended

Delivery was good. But OG Burrito was missing Cheese and salsa. And the Pork Burrito had no black beans, no Pico de Gallo, no sour cream, no cheese, no grilled veg, no Pina Picante.... Over half the ingredients were missing. Was reported to JustEat. If you don't have ingredients, don't accept the order please.

The best place with the best team, food us so delicious!!!Thank you!

Love this place but sometimes I pay for my guacamole and don’t get any! Still think their food is amazing tho.

To put it simply, it doesn't taste good.

Utterly useless. Ordered three times from here, not once do they get the order correct, never appropriate partition size and food never fresh.

The portion/container size has reduced and is therefore much smaller. Also received the wrong flavour salsa! I will not be ordering from Tortilla again as too expensive for a few strands of lettuce and barely a teaspoon of cheese.

Food was so stale! Tastes like it was made days ago. Quite disappointed as I usually enjoy this meal however it tasted horrible, couldn’t even eat it

Stop charging extra for basic ingredients

Very accommodating To my small specific order

Best mexican around SP mkt, thanks

Bhavisha at Tortilla was absolutely amazing. Thank you bhavisha for being so helpful and for great customer service.

Great service by Bishow great quantity and great food as well

Ordered through Uber Eats, missed majority of the ingredients on my order. What’s the point of giving us the option if you’re not going to add the ingredients? Especially the extras we pay for. They don’t pick up their phone either

Genuinely, one of the worst, if not the worst, takeaway/ fast food meals I’ve had. It describes itself as authentic Californian tacos and burritos. It’s about as authentic as a Wetherspoons roast. Freezing cold, sloppy tacos served by two staff who couldn’t have been less interested. Acidic toppings, a charge for guacamole which was almost a fifth of the cost of the taco. Absolutely shocking. I’ve had better meals from roadside kebab vans. Avoid at all costs.

They made a quesadilla for me before 2pm, very nice of them!

Top service and really friendly staff! Definitely coming back here. Special mention to Praneeth, great service and good chat while I waited for my Quesadillas to toast.

Friendly staff, tasty food, very easy lunch spot

Bishrow and his team were amazing today they went above and beyond to help and the food was delicious

Very kind service definitely recommend Bishow and Juel are the best!

Anabi is the man to feed you well! 🤗

I had great time getting a bowl of a mexican food. Mr. Bishrom was very friendly as well. Looking forward to come back anytime soon. Thanks

First time at a Tortila and Jubyda and Bishow were super helpful in helping me decide my order. They showed a wealth of knowledge around the food and ingredients used. Such an amazing experience! Highly recommend a visit!

Juel was lovely, served me a quesadilla even before 2pm, food was great, service 10/10. Would definitely recommend.

Always super nice , knows my order as soon as I walk in , great portions for value. Definitely worth it and I’m definitely going to be a regular

Tortilla Spitalfields offers a delightful culinary experience with its authentic Mexican flavors and vibrant atmosphere. From their freshly made tortillas to the mouthwatering fillings, every dish bursts with freshness and taste. The staff's friendly demeanor adds to the inviting ambiance, making it a perfect spot for casual dining or grabbing a quick bite.Sagar exemplified outstanding hospitality with his polite demeanor and attentive service. His friendly approach enhanced our dining experience, making us feel welcomed and valued.Whether you're a fan of traditional favorites like burritos and tacos or looking to try something new, Tortilla Spitalfields delivers a satisfying meal that keeps you coming back for more. Highly recommended for anyone craving a taste of Mexico in the heart of London.

The team at the spitalfields branch were super lovely and helpful, Bishow in particular was great!

they were willing yo serve us at 9pm on a Tuesday- right when they were closing. They were wo friendly and loving towards us. We were so grateful! Thank you so much and the food was delicious.

Hi, I visited your shop the other week and had a foul encounter with a couple behind me that accused me of cutting line. I was incorrectly informed on the Tortilla Reddit page that there was a Tortilla Tuesday Sambista Seasonal Special for Tortilla lovers such as I and got a little too excited. Fortunately, a young & alluring worker of yours (think her name was Maisy?) managed to sort out the dispute and ended the ordeal for both parties involved. She also informed me that there was no such thing as the Tortilla Tuesday Sambista Seasonal Special and talked me through other alternatives I could indulge in. Was very happy with her and the overall service, will be coming back soon.

I ordered a burrito here the other day, it was my first time so I was taking much longer than usual and was quite stressed, I believe Maisie was the young lady working behind the counter. Honestly just came here to really comment her, the staff here is amazing, she helped me out so much, giving me recommendations and guidance as I’m very anxious and indecisive naturally. Definitely will be coming back!

What a place! Will be back for more

Great customer service, lovely staff!!

Enjoyable lunch - service particularly from Maisie was very good

I wasn't quite sure what to get so I asked my server for her recommendation and it was one of the greatest burritos I have ever eaten in my life. She clearly made an effort to learn what she is actually selling and takes pride in her craftsmanship. No filling was going to spill out of her burrito. One of the best customer services I experienced in the UK. I think her name was maisie. Please give her a raise

I can’t stop coming back to this place not only for the amazing food but because of the amazing service provided by Maisie. 10/10 I recommend this place all the time!!

Lovely service from Masie and the rest of the team!

Great food, was confused by the menu but thankfully I was served by a lovely young lady, Maisie, who explained how to choose and what complements each other. Would return

My server maisie was very friendly and provided good service.

Very friendly workers especially Maisie!

Niresh was so lovely and prepared my burrito perfectly.

The large meal does not actually include a large burrito… had it as a meal and as a single item and there’s a MASSIVE difference. Food also came cold because they put the cold can of drink with the food?

Missing lots of my ingredients, paid for extra chicken barely any chicken was put in. Missing my salsa and Jalepeños

I live 5 min drive from the place, I ordered 2 burritos which arrived cold… the chicken was bad as well

Amazing food however there was no sour cream on the food

Lovely food with amazing customer service! Very friendly, I will definitely be coming back

Service was very quick for a Wednesday lunch rush hour - food was standard for Tortilla

Unbelievably bad portion size. I paid for LARGE and got 65% air and 35% actual food having paid more for less. I used to really like this place. I even pointed out to the staff “this is unusually empty” and got told “no, this is normal”. As I can see from the good reviews, clearly not. Please train staff as right now I got <1 portion for the price of 2!

The tortilla was decent, bit soggy but to be a fair a 4 for food. However pricing was very opaque and it was not clear what was extra and what was not, not were the options clear at each stage. Overall ok but could not recommend.

Good food & staff like family members

Harikrishna was great and served the food really quickly

Absolutely loved the tortilla burrito wrap which was served by Sourav! The combination of fresh ingredients and flavorful sauces made every bite a delight. The tortilla was perfectly grilled, adding a nice crunch to each mouthful. The portion size was generous, leaving me fully satisfied. Definitely a must-try for anyone craving a delicious and fulfilling meal!"

The food and service was great! They did a quesdilla for me even before the time! Sagar Yadav was great, so kind :)

Staff were great and very kind! Saleha and Naresh were amazing!

Concerning Hygiene issues here. People are using the tills and preparing the food at the same time!!!! Happened on three occasions now. And staff need to learn to roll the burrito not just covering it up by quickly wrapping it in foil.

Good customer service but terrible food. I ordered the tres tacos with chicken, it tasted awful. I could only eat a few bites.

incredibly bland and mild because the hot sauce was missing. Also had no guacamole despite ordering it. very few vegetables, just seemes to be mainly rice. Not happy

always come here for the hot salsa and the guys who work there could not be lovelier or more accommodating 😊

Pleasantly surprised by Tortilla! I’ve been to plenty of Chipotle variants in the US and abroad, so I believe I can tell! Bhavisha took my order with care and was super helpful!

Server Naresh is as very helpful

Very good service from Bhavisha

Really good service from bhavisha! Very friendly. Thanks

Delicious, healthy food, quality ingredients. Bhavisa in the Liverpool Street branch today was lovely!

AVOID AT ALL COSTS. The indian women at the counter didn’t care about customer service. They didn’t prepare our tacos properly. It looked so gross. Went overboard with the sauces as theyre impatient and didn’t bother making other ones. They don’t understand english and get rude when you ask questions. There are way better mexican options in the area

This used to be a good Tortilla shop where I went for lunch once or twice a week. It's always empty now and to be fair the food now is rank, smelly and overpriced. Won't be going back there.

Scammers put a “£10 discount” and didn’t deliver me my food only the tacos. Ridiculous. Scammers dont order.

The service here was absolutely appalling and I will never in my life be back as I am so heartbroken about my food since I haven’t eaten the whole day. I ordered for me and my children about an hour ago and the food was supposed to arrive 50 minutes ago. There is no updates and the food is apparently still in “preparation”. I’ve tried calling up however there was no answer which is extremely disrespectful as a company. My kids are now starving thanks to the service of Tortilla and I am now late for my evening shift. I’m quite disappointed as I do enjoy the food here but after this experience it’s unlikely that I will be ordering again.

Amazing, best burrito I have ever had and the kids loved them - thank you so much x

It's a really good solid 4 when it comes to what this restaurant is about. The tres tacos, burrito bowl, and steak burrito were good. There are ways to mess this up. However, they did a good job with flavor and size. The 40 plus pounds seems just a bit much for the burrito on the go. Nevertheless, it did the job in a pinch. Cheers and enjoy!

Time of delivery kept changing

I paid for the order at 13:39 and received a confirmation email at this time. The delivery time said 14:00-14:20 but unfortunately this just got delayed and delayed and the order was delivered at 15:29, over an hour late and nearly 2 hours after the order was paid. This wait time meant that the food had cooled to room temp. Additionally, there were no labels indicating which order was which, meaning we had to cut into each burrito and guess who's was who's based on the filling and caused problems given people had various dietary requirements.

They charged me £11 for a medium sized menu which was actually a small one and was only worth £7. It's a scam, I'm never going back

Very rude staff, didn’t ask for food options, just gave me a vegan meal when I asked for meat

Very nice staff and clean space

Are they selling rotten chicken or something? I just ordered on deliveroo and the chicken was so putrid and gamey tasting, I started gagging. There’s no way this should be served to people.

Food not like I was expecting, so less rice

Brilliant service and insight. Talked through everything as was my first time. I will be coming back

Simply not good: I went there looking forward to eating a tasty burrito and was sorrowfully disappointed: - the beef wasn't cooked enough, - the rice was very dry, - the salsa had little taste, - the guacamole was visibly not fresh. Overall, it was quite filling, yet very bland. The service was fast, but I'd rather have waited a bit longer for a proper burrito!

Rude staff! The person taking the order was trying to rush up the order process and only asks about add-on, he deliberately doesn't offer things which are a part of the regular price. When I confronted him, he simply shrugged it off by saying I can't keep saying all the things. This is also not a one-off thing, he has been doing it for a while, I wonder what training is he getting from the store manager

Why is the meat so stringy? Awful. And no normal rice option

Excellent service from Bhagiva. Shame there is no seating.

Very nice and friendly staff, a special mention to Sagar, thanks for the attention

Excellent food, excellent environment neat and clean amazing service with mind blowing smile have good knowledge with food and ingredients specially young man juel. Will visit again and again

I was served by Juel, at least that said in his badge, super rude, serving like he has a huge queue. He should not be working serving customers!!!! Bad bad bad

Juel was amazing! Fantastic service!

Incredible service, food and ambience!

Service from Bhavisha was good and all the staff were friendly

Best customer service and food very nice, Customer service very nice and staff is very good by Toritilla