Based on 1.335 opinions finded in 4 websites
Based on 1.335 opinions finded in 4 websites
Nº 202 in 1574 in Tower Hamlets
Nº 4 of 21 Mexican in Tower Hamlets
Opinions
Not welcoming tone (Oct 29th 2024, 4.15PM). Poorly wrapped burrito. Soggy nachos under 10mins of walking back home.
Tee Saran . 2024-10-29
MORE AT Google
Really bad condescending service and threw the food away in the end because I didn’t trust the quality after the careless service. Asked for a bag with handles because I had my heavy work backpack and had got a water bottle and burrito and they refused to provide one with handles, only handleless. Acted like they could not understand me the whole time and as if I was being unreasonable for asking for a paper bag. The burrito smelled rank. The store stinks in the morning. I think they pump out a false smell. The meat they were serving look spoiled. I wasted my money.
Ellie Stef . 2024-10-20
MORE AT Google
10/20/2024 I never get tired of visiting it, good service, great location, 100 percent recommended Delicious food, good service, excellent quality and hygiene 10/20/2024 I never tire of visiting it, good service, great location, 100 percent recommended Delicious food, good service, excellent quality and hygiene
SER GUILLERMO DE SOUSA ABREU . 2024-10-19
MORE AT Google
My order was wrong - I ordered only two items. Shouldn’t be so difficult. Particularly as the attached receipt listed something different to what I ordered. Will never order from here again.
Mimi . 2024-10-03
MORE AT Just Eat
Portion size is smaller than I'd expect normally from Tortilla. The server spoke waaaay too fast for you to understand what he was saying (note, this was not during a busy time) - he could have been a bit more mindful. Tasted good though.
Faye Zhao . 2024-10-02
MORE AT Google
You have so many options to choose from to create your own and I love it
Lily grace . 2024-09-16
MORE AT Google
I loved this place. I was served by sagar he was very nice to me.
Bishnu Thapa . 2024-09-14
MORE AT Google
the costemer service was great!
ayesha . 2024-09-14
MORE AT Google
Nothing is better than tortilla in spitalfields market specially team is soo friendly and they asked every time have you been here or not to help you to choose fillings.
SAGAR YADAV . 2024-09-14
MORE AT Google
Great service and friendly staff!!
Nida Parvez . 2024-09-13
MORE AT Google
Great food and great service, special thanks to Ani!
T V . 2024-09-13
MORE AT Google
Great food, quick delivery, everything was still warm - thank you!
Bethan . 2024-09-11
MORE AT Just Eat
New smashed beef is great & Bhavisha killed it on the burrito
Teddy Hopkins . 2024-09-07
MORE AT Google
Excellent Service. Very Friendly. Amazing food. Highly recommended
Fave Harris . 2024-09-05
MORE AT Google
Delivery was good. But OG Burrito was missing Cheese and salsa. And the Pork Burrito had no black beans, no Pico de Gallo, no sour cream, no cheese, no grilled veg, no Pina Picante.... Over half the ingredients were missing. Was reported to JustEat. If you don't have ingredients, don't accept the order please.
Andrew . 2024-08-26
MORE AT Just Eat
The best place with the best team, food us so delicious!!!Thank you!
Miroslava Svistak . 2024-08-15
MORE AT Google
Love this place but sometimes I pay for my guacamole and don’t get any! Still think their food is amazing tho.
Sanya . 2024-08-12
MORE AT Just Eat
To put it simply, it doesn't taste good.
Rudy Yin . 2024-08-09
MORE AT Google
Utterly useless. Ordered three times from here, not once do they get the order correct, never appropriate partition size and food never fresh.
A84 . 2024-07-27
MORE AT Google
The portion/container size has reduced and is therefore much smaller. Also received the wrong flavour salsa! I will not be ordering from Tortilla again as too expensive for a few strands of lettuce and barely a teaspoon of cheese.
Kirsty . 2024-07-10
MORE AT Just Eat
Food was so stale! Tastes like it was made days ago. Quite disappointed as I usually enjoy this meal however it tasted horrible, couldn’t even eat it
Drae . 2024-06-26
MORE AT Just Eat
Stop charging extra for basic ingredients
Dimitris-Stavros Andreadakis . 2024-06-14
MORE AT Google
Very accommodating To my small specific order
Zoe Moyle . 2024-06-14
MORE AT Google
Best mexican around SP mkt, thanks
Louis Bourgeade . 2024-06-13
MORE AT Google
Bhavisha at Tortilla was absolutely amazing. Thank you bhavisha for being so helpful and for great customer service.
shahira shah . 2024-06-01
MORE AT Google
Great service by Bishow great quantity and great food as well
Arnav Mehta . 2024-06-01
MORE AT Google
Ordered through Uber Eats, missed majority of the ingredients on my order. What’s the point of giving us the option if you’re not going to add the ingredients? Especially the extras we pay for. They don’t pick up their phone either
Melissa Dias Oliveira . 2024-05-24
MORE AT Google
Genuinely, one of the worst, if not the worst, takeaway/ fast food meals I’ve had. It describes itself as authentic Californian tacos and burritos. It’s about as authentic as a Wetherspoons roast. Freezing cold, sloppy tacos served by two staff who couldn’t have been less interested. Acidic toppings, a charge for guacamole which was almost a fifth of the cost of the taco. Absolutely shocking. I’ve had better meals from roadside kebab vans. Avoid at all costs.
steve rainbow . 2024-05-21
MORE AT Google
They made a quesadilla for me before 2pm, very nice of them!
Emily L . 2024-05-20
MORE AT Google
Top service and really friendly staff! Definitely coming back here. Special mention to Praneeth, great service and good chat while I waited for my Quesadillas to toast.
Sourabh . 2024-05-17
MORE AT Google
Friendly staff, tasty food, very easy lunch spot
Gagan Rehill . 2024-05-13
MORE AT Google
Bishrow and his team were amazing today they went above and beyond to help and the food was delicious
Farah Natasha . 2024-05-11
MORE AT Google
Very kind service definitely recommend Bishow and Juel are the best!
Josh . 2024-05-07
MORE AT Google
Anabi is the man to feed you well! 🤗
Alexei Coban . 2024-05-05
MORE AT Google
I had great time getting a bowl of a mexican food. Mr. Bishrom was very friendly as well. Looking forward to come back anytime soon. Thanks
Vinicius Florenzano . 2024-05-05
MORE AT Google
First time at a Tortila and Jubyda and Bishow were super helpful in helping me decide my order. They showed a wealth of knowledge around the food and ingredients used. Such an amazing experience! Highly recommend a visit!
Sandeep Vaghji . 2024-05-04
MORE AT Google
Juel was lovely, served me a quesadilla even before 2pm, food was great, service 10/10. Would definitely recommend.
Mustafa Sayed . 2024-05-02
MORE AT Google
Always super nice , knows my order as soon as I walk in , great portions for value. Definitely worth it and I’m definitely going to be a regular
Billy Wright . 2024-05-01
MORE AT Google
Tortilla Spitalfields offers a delightful culinary experience with its authentic Mexican flavors and vibrant atmosphere. From their freshly made tortillas to the mouthwatering fillings, every dish bursts with freshness and taste. The staff's friendly demeanor adds to the inviting ambiance, making it a perfect spot for casual dining or grabbing a quick bite.Sagar exemplified outstanding hospitality with his polite demeanor and attentive service. His friendly approach enhanced our dining experience, making us feel welcomed and valued.Whether you're a fan of traditional favorites like burritos and tacos or looking to try something new, Tortilla Spitalfields delivers a satisfying meal that keeps you coming back for more. Highly recommended for anyone craving a taste of Mexico in the heart of London.
Katerina Tampa . 2024-04-18
MORE AT Google
The team at the spitalfields branch were super lovely and helpful, Bishow in particular was great!
Cat Lawler . 2024-04-12
MORE AT Google
they were willing yo serve us at 9pm on a Tuesday- right when they were closing. They were wo friendly and loving towards us. We were so grateful! Thank you so much and the food was delicious.
Samantha Kad Bay . 2024-04-09
MORE AT Google
Hi, I visited your shop the other week and had a foul encounter with a couple behind me that accused me of cutting line. I was incorrectly informed on the Tortilla Reddit page that there was a Tortilla Tuesday Sambista Seasonal Special for Tortilla lovers such as I and got a little too excited. Fortunately, a young & alluring worker of yours (think her name was Maisy?) managed to sort out the dispute and ended the ordeal for both parties involved. She also informed me that there was no such thing as the Tortilla Tuesday Sambista Seasonal Special and talked me through other alternatives I could indulge in. Was very happy with her and the overall service, will be coming back soon.
xuen lin . 2024-04-07
MORE AT Google
I ordered a burrito here the other day, it was my first time so I was taking much longer than usual and was quite stressed, I believe Maisie was the young lady working behind the counter. Honestly just came here to really comment her, the staff here is amazing, she helped me out so much, giving me recommendations and guidance as I’m very anxious and indecisive naturally. Definitely will be coming back!
Martina Ceccarelli . 2024-04-05
MORE AT Google
What a place! Will be back for more
William Fisher . 2024-04-04
MORE AT Google
Great customer service, lovely staff!!
Dina Abu Shamat . 2024-04-04
MORE AT Google
Niresh was so lovely and prepared my burrito perfectly.
Sarah Lowe . 2024-04-04
MORE AT Google
Enjoyable lunch - service particularly from Maisie was very good
Andy Prestridge . 2024-04-04
MORE AT Google
I wasn't quite sure what to get so I asked my server for her recommendation and it was one of the greatest burritos I have ever eaten in my life. She clearly made an effort to learn what she is actually selling and takes pride in her craftsmanship. No filling was going to spill out of her burrito. One of the best customer services I experienced in the UK. I think her name was maisie. Please give her a raise
raneeya ahmed . 2024-04-04
MORE AT Google
I can’t stop coming back to this place not only for the amazing food but because of the amazing service provided by Maisie. 10/10 I recommend this place all the time!!
Millan Pruthwi Alain Das . 2024-04-04
MORE AT Google
Lovely service from Masie and the rest of the team!
Khadejia . 2024-04-04
MORE AT Google
Great food, was confused by the menu but thankfully I was served by a lovely young lady, Maisie, who explained how to choose and what complements each other. Would return
Madelenn Fernandez-Boyle . 2024-04-04
MORE AT Google
My server maisie was very friendly and provided good service.
Huuriya Fadzil . 2024-04-04
MORE AT Google
Very friendly workers especially Maisie!
Chinna Ike . 2024-04-04
MORE AT Google
The large meal does not actually include a large burrito… had it as a meal and as a single item and there’s a MASSIVE difference. Food also came cold because they put the cold can of drink with the food?
Bogdan . 2024-03-22
MORE AT Just Eat
Missing lots of my ingredients, paid for extra chicken barely any chicken was put in. Missing my salsa and Jalepeños
Melchi . 2024-03-20
MORE AT Just Eat
I live 5 min drive from the place, I ordered 2 burritos which arrived cold… the chicken was bad as well
Florica Morar . 2024-03-14
MORE AT Google
Amazing food however there was no sour cream on the food
Vidhi . 2024-03-06
MORE AT Just Eat
Lovely food with amazing customer service! Very friendly, I will definitely be coming back
Eda Ozcan . 2024-02-28
MORE AT Google
Service was very quick for a Wednesday lunch rush hour - food was standard for Tortilla
Nicole Andrea . 2024-02-27
MORE AT Google
Unbelievably bad portion size. I paid for LARGE and got 65% air and 35% actual food having paid more for less. I used to really like this place. I even pointed out to the staff “this is unusually empty” and got told “no, this is normal”. As I can see from the good reviews, clearly not. Please train staff as right now I got <1 portion for the price of 2!
Jason Parmar . 2024-02-23
MORE AT Google
The tortilla was decent, bit soggy but to be a fair a 4 for food. However pricing was very opaque and it was not clear what was extra and what was not, not were the options clear at each stage. Overall ok but could not recommend.
Becky Wooldridge . 2024-02-20
MORE AT Google
Good food & staff like family members
Naresh Vaniya . 2024-02-09
MORE AT Google
Harikrishna was great and served the food really quickly
Heather Galvin . 2024-02-09
MORE AT Google
Absolutely loved the tortilla burrito wrap which was served by Sourav! The combination of fresh ingredients and flavorful sauces made every bite a delight. The tortilla was perfectly grilled, adding a nice crunch to each mouthful. The portion size was generous, leaving me fully satisfied. Definitely a must-try for anyone craving a delicious and fulfilling meal!"
Khayal Khan (Kakes) . 2024-02-07
MORE AT Google
Staff were great and very kind! Saleha and Naresh were amazing!
Fathima Ibrahim . 2024-02-02
MORE AT Google
The food and service was great! They did a quesdilla for me even before the time! Sagar Yadav was great, so kind :)
Bella Disnmo . 2024-02-02
MORE AT Google
Concerning Hygiene issues here. People are using the tills and preparing the food at the same time!!!! Happened on three occasions now. And staff need to learn to roll the burrito not just covering it up by quickly wrapping it in foil.
chloe mistry . 2024-02-01
MORE AT Google
Good customer service but terrible food. I ordered the tres tacos with chicken, it tasted awful. I could only eat a few bites.
S . 2024-01-31
MORE AT Google
incredibly bland and mild because the hot sauce was missing. Also had no guacamole despite ordering it. very few vegetables, just seemes to be mainly rice. Not happy
Jess . 2024-01-31
MORE AT Just Eat
always come here for the hot salsa and the guys who work there could not be lovelier or more accommodating 😊
laura p . 2024-01-30
MORE AT Google
Pleasantly surprised by Tortilla! I’ve been to plenty of Chipotle variants in the US and abroad, so I believe I can tell! Bhavisha took my order with care and was super helpful!
Vlad Micu . 2024-01-29
MORE AT Google
Very good service from Bhavisha
Lucrecia Dantas . 2024-01-28
MORE AT Google
Really good service from bhavisha! Very friendly. Thanks
Ben . 2024-01-28
MORE AT Google
Server Naresh is as very helpful
Rachael Earley . 2024-01-28
MORE AT Google
Delicious, healthy food, quality ingredients. Bhavisa in the Liverpool Street branch today was lovely!
Alexandra Moroti . 2024-01-26
MORE AT Google
AVOID AT ALL COSTS. The indian women at the counter didn’t care about customer service. They didn’t prepare our tacos properly. It looked so gross. Went overboard with the sauces as theyre impatient and didn’t bother making other ones. They don’t understand english and get rude when you ask questions. There are way better mexican options in the area
irfaan . 2024-01-23
MORE AT Google
This used to be a good Tortilla shop where I went for lunch once or twice a week. It's always empty now and to be fair the food now is rank, smelly and overpriced. Won't be going back there.
Many Malone . 2024-01-22
MORE AT Google
Scammers put a “£10 discount” and didn’t deliver me my food only the tacos. Ridiculous. Scammers dont order.
Rob Ken . 2024-01-12
MORE AT Google
The service here was absolutely appalling and I will never in my life be back as I am so heartbroken about my food since I haven’t eaten the whole day. I ordered for me and my children about an hour ago and the food was supposed to arrive 50 minutes ago. There is no updates and the food is apparently still in “preparation”. I’ve tried calling up however there was no answer which is extremely disrespectful as a company. My kids are now starving thanks to the service of Tortilla and I am now late for my evening shift. I’m quite disappointed as I do enjoy the food here but after this experience it’s unlikely that I will be ordering again.
Humayra Begum . 2024-01-08
MORE AT Google
Amazing, best burrito I have ever had and the kids loved them - thank you so much x
Emma . 2024-01-06
MORE AT Just Eat
It's a really good solid 4 when it comes to what this restaurant is about. The tres tacos, burrito bowl, and steak burrito were good. There are ways to mess this up. However, they did a good job with flavor and size. The 40 plus pounds seems just a bit much for the burrito on the go. Nevertheless, it did the job in a pinch. Cheers and enjoy!
Mr X . 2023-12-23
MORE AT Google
I paid for the order at 13:39 and received a confirmation email at this time. The delivery time said 14:00-14:20 but unfortunately this just got delayed and delayed and the order was delivered at 15:29, over an hour late and nearly 2 hours after the order was paid. This wait time meant that the food had cooled to room temp. Additionally, there were no labels indicating which order was which, meaning we had to cut into each burrito and guess who's was who's based on the filling and caused problems given people had various dietary requirements.
Aisha . 2023-12-19
MORE AT Just Eat
Time of delivery kept changing
Akhlima . 2023-12-19
MORE AT Just Eat
They charged me £11 for a medium sized menu which was actually a small one and was only worth £7. It's a scam, I'm never going back
Marta Siscar Lloréns . 2023-12-07
MORE AT Google
Very rude staff, didn’t ask for food options, just gave me a vegan meal when I asked for meat
Heather Wang . 2023-11-11
MORE AT Google
Very nice staff and clean space
Dinah Oduro . 2023-10-31
MORE AT Google
Are they selling rotten chicken or something? I just ordered on deliveroo and the chicken was so putrid and gamey tasting, I started gagging. There’s no way this should be served to people.
Dot dot dot . 2023-10-22
MORE AT Google
Food not like I was expecting, so less rice
Adriana . 2023-10-01
MORE AT Just Eat
Brilliant service and insight. Talked through everything as was my first time. I will be coming back
Jack Dawes . 2023-09-22
MORE AT Google
Simply not good: I went there looking forward to eating a tasty burrito and was sorrowfully disappointed: - the beef wasn't cooked enough, - the rice was very dry, - the salsa had little taste, - the guacamole was visibly not fresh. Overall, it was quite filling, yet very bland. The service was fast, but I'd rather have waited a bit longer for a proper burrito!
Johan Marin . 2023-09-19
MORE AT Google
Rude staff! The person taking the order was trying to rush up the order process and only asks about add-on, he deliberately doesn't offer things which are a part of the regular price. When I confronted him, he simply shrugged it off by saying I can't keep saying all the things. This is also not a one-off thing, he has been doing it for a while, I wonder what training is he getting from the store manager
Abhishek Ravichand . 2023-09-15
MORE AT Google
Why is the meat so stringy? Awful. And no normal rice option
M k . 2023-09-14
MORE AT Google
Excellent service from Bhagiva. Shame there is no seating.
Richard H . 2023-08-29
MORE AT Google
Very nice and friendly staff, a special mention to Sagar, thanks for the attention
artur sbardelotto . 2023-08-28
MORE AT Google
I was served by Juel, at least that said in his badge, super rude, serving like he has a huge queue. He should not be working serving customers!!!! Bad bad bad
Jhon Gil . 2023-08-20
MORE AT Google
Juel was amazing! Fantastic service!
Paige Amber . 2023-08-20
MORE AT Google
Excellent food, excellent environment neat and clean amazing service with mind blowing smile have good knowledge with food and ingredients specially young man juel. Will visit again and again
Nashed Nash . 2023-08-20
MORE AT Google
Service from Bhavisha was good and all the staff were friendly
TheBlueSavage . 2023-08-16
MORE AT Google
Incredible service, food and ambience!
Dev Chudgar . 2023-08-16
MORE AT Google
Best customer service and food very nice, Customer service very nice and staff is very good by Toritilla
Naresh V . 2023-08-15
MORE AT TripAdvisor
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Pedí burrito de hambriento, pero la comida llegó tarde y el sabor está muy lejos de la comida mexicana. Puedo decir que era como cualquier comida local asiática (bangladeshí / paquistaní). Incluso la comida india tiene mucho más sabor. Un poco condimentado y sin valor de un centavo. . .