Tortilla Nottingham Victoria Centre in Nottingham - Phone Number, Reservations, Reviews

Fantastic food and service. Was met with an enthusiastic smile and guidance through the process of making the burrito. I really appreciated that they told me when things would cost extra, and I loved my burrito!

Impeccable service! Huge thanks to the lovely lady on the till who after asking if I’ve dined here before she walked/talked me through the whole process!

Good food but whoever Team Member ‘T’ is was really moody, impolite and quite frankly rude to myself and my partner.

The chicken was inedible. It was slimy and undercooked.

If someone told me this is what the vegan chilli no con carne looked like I wouldn’t have eaten it. It looks like gloop I wouldn’t even feed it to my dog why is it so watery isn’t it meant to be a salad? Then I looked up pics of it on the internet and it looked nothing like this made me feel sick

Great food, great service. Will return next time in Nottingham

My favourite Tortilla store on Clumber Street has closed, but it’s great so see that familiar faces have been transferred to the Victoria Centre. Gemma makes a fabulous burrito!

Price goes up, size goes down. Pay for extra, recieve less than you’d expect for a regular. Paid £15 for a burrito which is basically just a rice wrap and barely includes anything, never mind the fact I paid £2.50 on top for extra chicken and extra £1.50 for chorizo. You’d expect £15 would include enough ingredients to make a burrito I also note that their 5* reviews come from accounts which have only reviewed 1 place

We came on Thursday 25th July around 5.30pm and were served by a male and female members of staff. Both were extremely friendly, polite and welcoming. We eat here quite frequently so we thought we should give feedback as the service was even better than usual.

Never been before, staff were so friendly and helpful 10/10 service. Food was great too.

as always had a great experience at tortilla, was served by the best employee called Julia who definitely needs to get a promotion. she is always there serving with a smile, and so lovely. I come in everyday just to see her. However, didn’t experience the same customer service with the new manager, she was rushing my order and didn’t quite give me the same service, felt like it wasn’t the same.

Went out of my way to stop here for decent Mexican food, got there 30 minutes before they closed and all the food was still out but the staff clearly couldn't be bothered and told me I could only have salsa. Don't list your hours as being open until 9pm if you stop serving food at 8:30pm. Annoying!

I used to go to Tortilla Clumber St. as I was in Victoria centre, thought of eating in here, but realised that was a mistake 🙂 I ordered naked burrito and IT WAS NOT UPTO THE LEVEL THAT IT SHOULD BE due to POOR STAFF SERVICE! Personally staffs weren’t in good and pleasant attitude! They weren’t ready to stock up the food items and when I asked for corns to top up on my burrito she just scraped the vessel to serve them and did not STOCK UP! She literally gave me 2-3 corns on my burrito bowl!!!! Upon seeing her behaviour I understood that she is clocking out!

Good food, good service - thank you dieyla and cherril

Dieyla and Cherril were so so lovely!! The portions were fantastic and really great for the price we got some frozen margaritas 2.50 !! Yum!! :)

amazing service from the “mixed-race guy” (didn’t catch his name) 🙌🏽

Cheryl was amazing…Holding down the whole front by her self. Good and quick service

Cheryl was lovely and really helpful. Best experience I’ve had at this tortilla

Overall great taste and amazing customer experience will definitely come back

Absolute amazing service from Amy, and the food was well cooked and fresh. Highly recommended :)

It was my first time trying tortilla and I was served by Cherril and she was so lovely and helpful!

Cherril was amazing soo friendly and welcoming :)

Cheryl and Samira took my order, both of them were absolutely amazing, even if Cheryl tried to sell me a frozen margarita at 6:30 LOL. Jokes aside, they foster an amazing environment at this restaurant, are crystal clear with what they offer and have definitely gotten themselves a repeat customer! Brilliant service and lovely people.

The entire staff was very cheerful and helping. As a first timer they made me feel very welcome. I would like to specially mention Chloe who was greeting everyone coming in with a very warm smile! ❤️

I was served by Chloe, she has a warm welcoming, and was very friendly, the food tasted great

Server was so rude , she had red hair couldn’t quite read her name , muttering under breath, swearing under her breath because she got an order wrong . Would never go back because of that experience, extremely bad customer service from her !

Had a great service today by Chrill and Fliss

Cheryl and Fliss made me a banging burrito!

Cheryl was great. Awesome service here!

Was lovely food and cherril was super helpful :)

Food was great and excellent service

always delicious, really lovely staff!!!

Amazing food as always! Staff were welcoming especially Cherril who provided great service

Cherrel was so lovely and helpful, made it a really nice experience and super easy. Food was really good too!

Super friendly staff and very clean place. The food is really tasty. I'll be back for sure!

My experience at Tortill was amazing , the food was was exceptional and definitely filled me up , Moat importantly my friend and I were served by two lovely called Samira and Cheral who were very friendly and made our experience very pleasurable , their service was exceptional they definitely deserve a pay rise or promotion ! ☺️☺️☺️☺️

The customer service here was amazing. I’ll definitely be coming back! Special shoutout to Semira and Cheral for being so friendly :)

Service was really quick, food was fantastic, the restaurant was lovely and clean too, and Cherril was amazing!

WE LOVE RAY! The best burritos all the time but even better today. THANNK you!!!!

Had the best burrito I’ve ever eaten, staff were excellent, quick and polite. 10/10 will come again

I have always loved Mexican Food. Tortilla is the best chain on the Market and the Vic Centre store has never done me wrong. Music is the right volume, food is consistently great and the staff all have a great attitude. Big shout out to Ray, who is especially personable and provided a lovely and friendly service 💌

Food 10/10 always so good Cheryl is a babe

Kinga was very nice and the food was great

Cherrill was very happy and pleasant and engaging which was nice as we had a slightly bad experience with another member of staff who was serving our food (which was quickly taken over by another very nice member of staff!). So all in all it was a good experience and the food is great so will definitely eat here again

Friendly staff and lovely food. Good portion sizes

Love Tortilla, I come here really often and have a loyalty card. Cheryl made me and my friend lovely burritos and even some amazing churros!!

Cherril was lovely, great food and friendly service !! :)

Cherill was very helpful and friendly

Cheryl was amazing whilst serving me and my wife, she was extremely patient with us. I loved the attitude she has towards her work. It clear to see she takes pride in her work. Also chloe was extremely friendly and easy to talk to. Thank you guys fantastic customer service overall. Also, thank you for the chips.

Cheryl was fantastic, great service. The same can not be said about one of her colleagues who rolled her eyes and walked away from serving us, forcing a second server to take over. The problem was that she mumbled her questions and could not be heard by anyone on our side of the counter, she also spoke really fast even after we had explained that it was our first time there. Stinking attitude. Cheryl was great though.

The food was amazing. The atmosphere was brilliant. The person who served me on the till was Samira and Cheryl, that customer Service was Incredible

Had an absolutely fantastic experience today. Mainly served by Cheryl, she is a credit to the store and really amplified our entire experience; so lovely, polite, kind and genuine. She was also particularly aware whilst serving of us dietary needs and the fact that one of us ordered a vegan option, which is quite rare. Also had a brief interaction with Love who too provided great customer service, with her lovely, kind and genuine demeanour. Amazing experience overall significantly enhanced by these two wonderful ladies

Was served by Cheryl, very lovely to talk to as they helped me through my order. Polite and kind.

Come here alot and the food and staff are always welcoming. One of the best places to eat in Nottingham

Had a naked burrito from Tortilla... Looks delicious 😋 The staff who served me (Ty and Semira) were both lovely! Also got free chocolate covered churros for doing a review aswell!

The food was fresh, tasty, and reasonably priced. Ty and Cheryl (I hope I got your names right) were also very friendly and patient despite our indecisiveness 😅. 10/10

Cherrill was great & helpful, tasty food, yummy churros

What hits you when you visit is how friendly and helpful the staff are 👌 I had a burrito which was tasty.

Lovely dining experience, very kind staff especially Eman who was very kind and helped me order after being a first time customer! Will definitely come back!!

Eman delivered great service. Yummy food too.

The food in this place isn’t bad but I’m more concerned about their staff treatment. When I walked in the staff was being rude to one girl in particular and it seems like the other staff were laughing at her. It was absolutely vile and ridiculous to be treating a staff member like that. I seriously wish I said something. Never coming here again because the management clearly do not care about the wellbeing of their staff. Someone needs to do something about this because it’s seriously unacceptable. I’m going to see if I can take this to higher authority because there’s no excuse to be treating another member of staff like that. Absolutely ridiculous !!

Nice place to enjoy your Burrito’s. I was about to give 4 stars but Charyl the staff was extra helpful and sweet to us. An extra star for her kind behaviour.

Cherryl is a SUPERSTAR! I had such a nightmare with my uber order and she really went above and beyond to make sure I was happy! I love tortilla is one of my absolute favourite places :) massive thank you to Cherryl <3.

Cherrill is an absolute star I been going nearly everyday and the service and kindness is unmatched. Regardless of peak or quiet times she’s always so helpful and kind.

The food was amazing and thanks to Cheryl I was able to try a new restaurant and got the food I wanted (I don’t like spice so she gave recommendations!)

Great service from eman ! Really welcoming and friendly 👍🏻

Lovely staff, really great food! Would recommend the naked burrito bowl.

the staff were very friendly and patient would visit again

The food was lovely I cleared my plate (photo for evidence) staff Cheryl and semina were lovely and made sure we knew about the two for one offer on tres tacos which then were free because I had a free main voucher which meant we could get sides with the extra money I had 🤩 place was clean and friendly

Taco Tuesdays and Happy Hour go so well together! Cherryl and Samira gave us the best service we could imagine, will definitely return 👍

I was served by Semira. She was so warm and welcoming. She always makes my experiences at Tortilla a joyful one, that’s why i keep returning ;)

eman has outstanding customer service

Really nice team working here with Cherril (?) at the helm and driving the experience. The food could have been hotter but other than that it was what I expected.

The service was extraordinary, very fast and the lady Cheryl who served me was extremely polite and made sure I got everything I needed !! I can’t wait to go back again to the tortilla shop in Vic center ! It’s my new fav spot !!

The food was 10/10 will definitely be going again. Cheryl the supervisor was extremely helpful.

Cherill was our server , and she was fantastic ! Asset to the company. If we go ahead in buying a house here in Nottingham , Tortilla will be our go to and Cherill our server 👌🏼 Outstanding

A great place to eat, the staff are friendly, helpful and upbeat. So many customisable options to order and I've never had anything that wasn't amazing. Totally recommend!

Lovely service and food, one of my favourite places!

Lovely service from love, hope to be back soon for another burrito :)

Love cherril fliss and love absolutely outstanding service as always and they make me an amazing burrito everytime!! Would recommend to anyone❤️❤️

Today I tried tortilla for the first time and it has lived up to the standard many of my colleagues have said. Cheryl was very helpful in prepping my order and it was a pleasure to see she has a passion for the work she does.

served by a lady named cherly, was very nice and suggested a new sauce, which i really liked

Great burritos. Good selection of salsas and hot sauces too!

Fresh food, open relatively late for Vic centre. Burritos are tasty and the frozen margs are great alongside!

Excellent service from Dieyla, amazing food and super kind staff!!

Very nice food staff are always friendly and helpful great service, Thanks to Fliss cherril, Ty, boss lady Amy, julia, jess, Ray, sunny, Dieyla, leo, eman and semira. When ever any of these staff are on shift be prepared to be amazed with the service that you will receive thanks guys.

delicious food and friendly staff :)

Claudia served me today and was fantastic ! My first time at tortilla, and she was so kind, and was helpful when I had an issue with one of my sides. I hope she gets some recognition for this! Looking forward to coming back again :)

nice staff, got free churros :)

Was so impressed by the service today, all staff that served us were so friendly and helpful. They really deserve a big bonus. Honestly better than the service you get in some restaurants and you can’t go wrong with a burrito for lunch!

Very kind staff, delicious food and amazing customer service. will be coming again

Quick and tasty, plenty of choice with friendly staff. (Shout out to Cheryl who served me a very tasty quesadillas). Nice selection of meats and vegetables, salsas are nice The Pina picante salsa is especially good on the nachos.

Quick and friendly service from Julia even though it was very close to closing time! She was so helpful, thank you!

The lady (Cheryl), was very kind and efficient with the service and I was very appreciative and thankful for that. And would like more customer fronting experiences to be like that.

Absolutely lovely service. The staff were so kind and welcoming. The food was also great. Nothing bad to be said.

Very good food and the service was excellent! Friendly, attentive and a service with a smile 😊

Staff very helpful and freindly they helped me pick out a yumny burrito when I did not know what to put inside!

Ty gave excellent service, no complaints

Ty was an excellent employee, no faults with my experience. Would recommend.

Thank you for really good service (especially Eman), and delicious food!