Tortilla Nottingham Victoria Centre in Nottingham

the staff were so helpful and friendly. i was served by Emaleigh and she went above and beyond helping me with vegan options x

I literally love tortilla soo much but today’s experience was everything!! The ambiance and customer service from Semira and Cary’s was fantastic!! Their smiles and laughter made my day !! It’s nice entering a restaurant with such lively staff. Will continue to get food from here.

Ordered a large burrito today and honestly the customer service received from Semira was absolutely amazing, i will definitely be returning for sure !! Food amazing , service amazing !!! 10/10 experience

10/10 service from Lisa! Fantastic burrito, probably the best ive had in a long time! Highly recommend the store!

First time coming in today and honestly the customer service received by Semira, (I think her name was) was amazing I will definitely be coming back !!!

Friendly service, Emerlyn is so kind and polite ❤️

Niamh was lovely excellent customer service and unreal food !!

Food is okay, the rest is absolutely disgusting.

Top quality service! Special shout out to Gemma :)

Amazing food and Tegan was so friendly

Very good burritos! The ability to order ahead on the app is great but ordering in store is very quick also. The corn chips are perfect match to Cali-Mex and Tex-Mex style Mexican and the mix of ingredients is perfect too. I don't use food establishment apps for anywhere, but using the Tortilla app gets you free burrito every 5 orders so it's great!

Leo was super lovely and efficient

Tegan provided excellent service

First time coming here and will definitely be back the food was so taste fresh was served pretty fast and very easy to follow lovely clean friendly environment served by Leo :)

I was served by Leo, Gem and KiKi and they were really lovely. They made sure my food came quickly as well!

I was served by Leo, Gem, Kiki. Both food service was lovely from each of them.

Great customer service. Thank you Gemma, great job guys! You’re doing fabulous, thank you for making our Friday special!

My overall experience at Tortilla was excellent, thanks to friendly workers such as Maddie, who ensured my visit was enjoyable. She also did a very good job at keeping the place clean.

I had a great time thanks to maddie,she was able to give advice on the menu and what i would like based on preferences,she made me feel very welcome and comfortable!!

The staff are friendly and the atmosphere is very cozy. Teegan went above and beyond to serve us. Kinga and Dan were also very helpful. The burrito house and large chicken burrito we ordered were delicious and quickly served. I can’t ask for more. Thank you guys ! We will certainly come back again.

Kiki and Tegan were so lovely!!

Tegan and Kiki served us, they were super friendly and let us know about the most up to date deals. ☺️

had the burnt ends burrito and was served by Kiki and Tegan. the food amazing and the service was great😊

Food was amazing but the tap water was questionable. Need their tap changed. Water was chunky and cloudy.

Would highly recommend, absolutely brilliant service and friendly staff, they always make myself and my son feel so welcome, and go that extra mile, the food is always amazing 😍 thank you again for always making the time to make us feel welcome 😁

Brilliant service by Niamh, I raised an allergy concern and she was incredible at making sure my food was safe for me. Thank you!

Food always tastes amazing and they have really nice staff. Emaleigh has great customer service.

Tegan and Dan and kinga was amazing and the phone was awesome

Super quick service and friendly staff The food is always great and cooked fresh, great student prices too Shoutout to Tegan for the amazing service these past few weeks

Really good food and amazing student discounts. Staff is always nice

The Barbacoa Naked Bowl was fantastic. £5 on Mondays tooo!

Had a burrito and it was amazing so was the service from Carys 10/10

Came for an easy dinner. Had a medium beef barbacoa burrito and a soft drink. Order was recieved quickly and it was delicious and fully of flavour.

Sadly i got in touch with an issue, they haven't responded in their '48 hour window' and I've allowed them longer, i have given you a chance to resolve this and you've chosen slience. That is a real shame

Very tasty, hot and fast cooked!

Really friendly staff and lovely food!

All the staff were very lovely .

Beef tacos & guacamole where amazing

very nice meal good fast service

would love if the machine let you pick more salsa options! other than that food was amazing as usual!

Ordered the chicken salad bowl and must say i really enjoyed the the food. Had a good option ranged and when mixed together was nice. There was a good amount of salaad and Chicked. Ordered via a delivery service so would probably say its a bit expensive when taking in account service charges.

I've been using Tortilla for a while... but I've just been back after a break and had THE best burrito prepared by Samira... perfect amount of hot sauce and everything else... it was delicious thanks guys!! 😊

Have eaten at here a few times and am never disappointed. Tasty, healthy and fresh.

Great burrito came here with my freind😩 hood atmostphere

The food is filling and tasty with a variety on fillings, sauces/dips and drinks! Quick ordering system and service.

Loved the new ordering system. Lovely chips and cheese sauce.

amazing as always . great taste food and great staff ! happy to help you of you need it i always pop in if im in Nottingham shopping

Great food. Dan was amazing friendly service👍

Just WOW. This place is a burrito lover’s dream. The tortilla was soft and warm, packed with perfectly seasoned fillings that hit every flavor note - juicy meats, fresh veggies, and that creamy guac that’s worth every penny. Portions were spot on, leaving me full but not regretting life. The vibe is chill, and the staff know how to make you feel like family. Easily one of the best burritos I’ve ever had. If you haven’t been here yet, you’re seriously missing out. 🔥🌯

very nice food, good atmosphere and friendly staff, especially Vlad.

Can’t tell you about the food I have a learning disability and was told by the very rude black lady that told me she isn’t there to serve me i have to stop being thick and use the machine to order

Carys whipped up a cracking burrito for me. A great place to grab some good food. Cheers!

Very good service and kind staff, had an amazing time dining with my family and friends. Staff were so kind to even give us free brownies! Definitely coming back, Thank you for the fabulous experience.

Had a great experience dining in with my family, the staff was so lovely they let us have their tortilla dark chocolate brownies for free!!!

Some of the staff working at Tortilla in Victoria centre need to be reviewed by the management because honestly who picked them? Food can be hit or miss, depends on who is making it. Some staff don’t even listen to what you say and put things in your order that you didn’t even ask for. Girl named “T” looked like she wasn’t being paid to be there, couldn’t even crack the slightest smile at the start of making the order, I genuinely got the feeling like as if I was forcing her to serve me. If you hate your job so much, maybe it’s time to look for another one, I also work in customer service but I don’t have this negative attitude towards people. I thought maybe she was having a bad day but again, put stuff in my order I didn’t want, misheard me 10 times and didn’t bother to scan my loyalty card. On the other hand, this black girl (I didn’t get her name) working there is absolutely lovely! Very nice and friendly, always gets the order right and gets the proportions of food right.

Excellent meal excellent service love it!!!

Regular customer, it's my go to place for good quick food. Thoroughly recommend :)

Lovely food great service. Well worth the visit.

Delicious!! Ordered on ubereats and came perfect, thanks for the free brownie too !!

Tasty food, fast service, friendly staff. Recommend :)

Came for lunch food was fresh and hot. The staff was super friendly too

First time visiting. Absolutely amazing food. Feel stuffed. Great service and fantstic staff all round, totally recommend burrito medium meal for anyone's fist time!

Really enjoyed it. The staff that were o meets really helpful. Fist time coming and will definitely be returning. Cary was really helpful by coming over and taking our tray once we had finished. Thank you!

The food is generally good , with customizable options like burritos, naked burrito bowls, and tacos. However could have increased the food portion to enjoy the dining experience.

Update - been again since and it was good so I’ve increased to 3 stars. Really hit and miss depending on who is serving, some staff give full effort with food and service, other(s) is a big noticeable drop off, which is mentioned a few times in these reviews. Whereas, the Derbion branch is 5 star every time I go, has been for over a year. I await the obligatory ‘fill out the contact form’ to give the impression these issues are being dealt with despite them being referenced on reviews that are 6+ months old.

Excellent burrito, very tasty experience! Seems a bit expensive, but very filling so feels good value and certainly hits the spot!

food was great. cary’s was lovely

Gorgeous burrito packed with flavour and the right level of spice! Carrie and Niamh at the Notts Tortilla in Vic Centre made the best burritos very quick service. Thank you! 😀

staff are super friendly and delicious food

Staff are absolutely brilliant. Really friendly and helpful. Even washed my toddlers spoon when she dropped it!

Amazing customer service from maddie!!

Great burritos and service. Plus brownies.

I regularly order the same burrito and noticed on this occasion that it seemed different. I politely asked to ensure that the extras I had paid for were included. Unfortunately, I observed that Gemma, along with some of her colleagues, appeared to be making fun of me during this interaction. Such behavior, including comments or actions that could be interpreted as mocking or shaming, is both unprofessional and disappointing to witness.

Very good qaulity food would go again.

Thank you to lovely Tegan for the wonderful service!

Great food and service, Tegan was lovely and welcoming at front of house. Self service works well and very quickly prepared. Would highly recommend!

Tegan , wonderful experience great food

teegan was really helpful and served us really delicious food.

Amazing food, workers were nice to me

Food is good, however not enough seats, some extremely unfriendly staff (who later apologised for being so rude) and long wait times (25 minutes)

Great food, great service and amazing atmosphere. Will 100% return and recommend to friends and family

Tegan is amazingggg great customer service 10/10

Tegan was such amazing person, she helped us out so much give her a raise !!! So helpful and a such a nice girl

Food was excellent tegan was amazing and really friendly

Delicious food! Tegan was great will come again!

Great experience, Tegan was lovely. Thank you!

Wonderful service, very helpful especially Tegan

The food here was amazing and the quality was to perfection!

Atmosphere only got 4stars as not many people in, due to us having 'late,' lunch snack!!!

food came quick, super tasty, nice atmosphere

Delicious coriander rice. Loaded with food

The service and food is always 10/10 here !

Food order came on time. It was delicious Taco 🌮

The food was amazing, very friendly staff. Tegan was really helpful, we will be eating here again when shopping in Nottingham

Food and service tip top, Tegan very friendly.

New screens for ordering food worked well

Consistently good food! Great service. I’ll keep coming back. :)

Food was great, and Teagan was amazing.

Loved my burrito, and great service by Tegan.

The experience was Great the food was very tasty Tegan was very nice to help me