Tortilla Leicester in Leicester

I ordered large guacamole yet I received a small. Not good.

Cancelled my other order after making me wait for over 2hours.

Food didn’t arrive, wasn’t notified of anything wasted my time

Mine had too many onions, like it was just overly loaded with onions. Not good

The chicken bowl is always recommended!

I frequently come here for lunch as I work in highcross and the food is always delicious I love a healthy option for lunch. The staff always give me great recommendations and are always so kind! Shoutout to Morgan, Shakira, Nadine keep up the great work

The food is 😋but for me is a bit salty

Nice Mexican street food. Friendly staff and great service.

Delivery driver was very understanding 👌

First visit to any Tortilla. The lady who served was helpful and patient, and the food was excellent.

The staff are very friendly. This is my first time eating in a Tortilla. The quesadilla was too good!

Good food! Delivery driver got a bit lost but only by a few mins. Delicious.

Every time I come here the staff are so friendly that it makes me feel good. The food is excellent will plenty of variety even for vegans and vegetarians. The food has so much flavour, it blasts in my mouth. Everything is reasonably priced and I get great vibes when sitting in the restaurant because it has great music, comfortable and I leave feeling full and relaxed.

Really good service from Tom, Shaakira and Nicole. Really friendly faces and gave some really good recommendations, they actually have tried the products themselves which makes it really authentic. Good portions and very considerate. It was our first time and we’ll definitely be returning. Thank you

Went there today around 13h30-14h30. Unfriendly staff. No spoons available. Upstairs toilet not working. No salt available. Food (burrito) not warm enough. Extra charge its customers for topping. It says it all . Disappointed. Would not recommend at least its Leicester branch.

Another delicious beef burrito served by a friendly and happy team. Defo coming back for more.

Had an excellent experience dining inside the Leicester Tortilla. Customer service was great from all the staff, especially Shakira. Will be back soon.

Shakira was great, very helpful and friendly. Food was fantastic and reasonably priced. Will definitely be coming again next time I’m in Leicester

Shakira and Marta are very good staff members very helpful and kind and food was good

Burritos from here are always a 10/10 and satisfy my hunger with ease.

Marvel was very friendly, provided great customer service !

too much sour cream was swimming in it, so much I couldn't taste my medium salsa. Normally i'm soo happy with my food from here but today I was dissapointed, shame as I love this restaurant!

Great food and super friendly staff, especially Marvellous! We will be back.

Marvellous was amazing ! What great service 👍🏻

Shoutout Bronwyn for making the best burrito I’ve ever eaten.

Tortilla not even heated, leftovers put in. Food felt unappetising as well as service not being good at all, as manager was not able to help me with my problem. All together felt like a let down, after visiting other tortillas with much better quality and service.

amazing as always! Just what I need to get through working in the office YUM!

First time here and the staff where really friendly and explained everything. Turns out it's really easy and the food was amazing 🫡

Super quick and efficient service! All the staff were really nice and helpful! Shaakira was really lovely too!

Good street food, good quality and service.

Great food and awesome service. Shakira is lovely and very welcoming.

All meals are prepared really quickly and they are served hot as well. Really liked the food, especially the burrito in my opinion. Even the employees are really nice, employee named Shakira served me twice kindly when I went to grab a meal

I ordered a large chicken bowl, but unfortunately, it arrived only half full. When I called the restaurant to address the issue, they informed me that they couldn't do anything about it and suggested I reorder. While the store manager was polite, I'm quite disappointed with the outcome. It's disheartening to receive incomplete orders, and I had hoped for a more customer-friendly solution.

The best tortilla in town. Delicious food, profesional service and the best people, just love it ❤️ 10/10

Great staff, amazing food, nice place to be!! Great burrito!! And happy hour!!!

Love this place! The naked burrito bowls are my favourite, a lot of choice!

I was missing items from my order. I never received my tortilla chips

Been to Tortilla quiet a few times, first time coming to this one and it was great! Food was delightful, store is small but very cosy and Morgan was a massive help and very quick service! Would recommend! :)

Ate at this place several times already, food was always tasty and fresh, however today half way my burrito, I found a massive long brown hair stuck in between of the pork meat... I was offered a new burrito or a refund, I have chosen the latter.

Mexican American here. I like chipotle the restaurant and sorry, but chipotle is better. India also has a similar restaurant called California Burrito, which I haven’t had yet, but my husband has. My husband said California burrito in India taste better. As far as Mexican flavor, it wasn’t really there. And the guacamole was too sour. Too much lemon. I had the vegetarian burrito. The veggie protein had too much chipotle, the chili not the restaurant. It made the vegan option taste too sweet. Too much chipotle peppers can border on barbecue sauce. I’m sure locals enjoy it but if you’re an American tourist who loves chipotle the restaurant, I’d skip this place.

First time I came here the customer service was on point. She was so friendly and talked is through everything. Today it almost felt like having customers was an inconvenience. Very difficult to hear what they are saying over the music and from behind the counter and when you ask them to repeat themselves they act like you are being extremely awkward. Less likely to return now. Today's burrito was definitely worse than the last time aswell so it very much depends on who is working for how good the food is.

Excellent burrito, and the tortillas and hot salsa was on point 🔥🔥🔥

Good healthy food. Good staff and clean.

Fantastic experience and the food was great. Prepared quickly, was hot and fresh, and the servers were so welcoming and couldn't do enough. Will definitely be back.

Both Angel and Shakira were so friendly and helpful, lovely people! Gave us newbies some lovely recommendations and we both thoroughly enjoyed our xl burritos. Thank you! We will be back!

Shakira and angel were so loving and sweet. 10/10 service Will be coming back!!

This is the best thing to happen and best place to eat in Leicester in my opinion. I always get a burrito and it’s always really nice. Nachos queso is also nice. The food always tastes great, has a good portion size and definitely fills you up. Service is always pretty good. Some staff do need a bit more practice when it comes to making the burritos though as I’ve had some that haven’t been wrapped very well and start to fall apart. Overall the place is great (This part is purely based on ordering delivery) Unfortunately ordering from Uber eats isn’t very good. I’ve ordered a few times now and each time the delivery person has been on a bicycle and by the time they’ve arrived the food is cold. Biking from the city centre to where I live takes too long and is too far. Someone with a car needs to do deliveries if it’s out of the centre. The most recent order- 23rd September, was the coldest yet. By the time it arrived there was no warmth left. In future I will just wait and actually go there if I want a burrito.

Angel was really nice and the food was amazing!

My go-to quick meal when I'm in Leicester, Shakeela was really helpful as were all the other stuff on shift this evening!

Had a great burrito, one of the better Tortillas I've been to. Staff (in particular Shakira) were very friendly and helpful.

Shakira was very helpful. Amazing service

Shakira , angel and Mel were AMAZING! I have never been this welcomed and helped in my order. Would 100% recommend. 10/10 service. Would 100% come back

Went to get some food this afternoon, and got a burrito. It was scrumptious. Absolutely delighted by the wonderful hospitality! Even better, I was met with additional customer service when shakira came and asked if we needed anything and further supplied us with napkins and cutlery. definitely recommend visiting, all the staff are amazing.

Very friendly staff, shout out to Shakira

Delicious buritto! Big portion for a good price. I definitely recommend it. 🌿

Food was 11/10, would definitely be eating again. The service was outstanding and food was freshly prepared. Special mention to Shaakira who was phenomenal in providing exceptional customer service and efficiently taking the order and ensuring everything was of high quality.

Took advantage of a buy one get one free deal, ordered two roast veg bowls but only one arrived without any roast veg, just the extras. I guess they were busy that day so the offer was overlooked. Otherwise it was nice, but I would rather go get it myself next time

Delivery was great, food wasnt exactly warm, tasted ok, came as ordered atleast

I was served by Angel today who was so welcoming and friendly. I relied on her recommendation as it was my first visit and was not disappointed. Thank you.

Ran out of rice so sent me a burrito full of salad instead when I don’t eat vegetables.

Went here for the first time the other day on the 14th August. The two chaps serving were brilliant! They were really helpful and kind. Food was also too notch and really filling 😋

The food was very delicious, customer service was great. The workers there were really nice and friendly, very aproachable. Ordering was super easy, never ordered a burrito before so i was lost but it was actually very easy and simple.

5 star all around restaurant. Staff were very friendly and patient with our group considering it was the first time for some of us in the restaurant. Food was very filling and delish.

Perfect place if you want mediocre tacos, watered down salsa and a magharita so salty it was like drinking seawater

Amazing service by angel. She was really helpful in explaining.

Angel makes the most bangin burittoo

Real nice burrito and great service from Angel and Shakira thank you for smiles and making me feel so welcome.

Nic, Shakira and Angel are so lovely. Weve had such positive experiences of their customer service and food. lovely young people xx

My experience on going here frequently has always been amazing. Customer service has been fantastic, special mention to Nicole who makes sure that I’m always served well and with politeness everytime.

Lovely food, however when making an order for our gluten intolerant son. When I asked the male assistant if the vegan chilli was gluten free he said ‘ I don’t know but scan the code’ which was really awkward as there was a long queue building up and so we rushed with the vegetables option. I think people who work in store should have better product knowledge than saying ‘I don’t know’.

The wraps were very tasty and juicy. I would recommend this place all the time. Updating: just awesome burritos. Wife had veggi one and I had beef and both were satisfying.

Rohan sorted me out with a stunning burrito and excellent service during my layover in leister. Only a short walk from the coach station.

Great food and service. Angel and team are an absolute credit to this location. I came in with two very indecisive children, who have never been here before. All the staff on shift (didnt get everyones names), were really patient and understanding. They helped explain the choices and made our experience here very pleasant

It was a really good meal in a good atmosphere

The spicy sauce on the naked burrito is so good and the decoration of the store is also really cool!

Amazing service and amazing food :) The staffs are all really nice! I come here often from time to time and it’s my go to spot to grab a quick lunch :) Definitely recommend!

The service was very good (Thanks Joe and Morgan). Me and my friends love it, 10/10 !!

Food was very good and so was the service :)

Helpful friendly staff. A very nice alternative to the usual fast food eaterys. Like Subway but burritos. Recommend.

The place was very clean and the staff was very welcoming and helpful. Would definitely eat again.

I had the biggest burrito on a branch of Tortilla in the whole UK. I just love this burritos.

The food is good but the lady that served us today- was adding cheese and sauce has added like literally a few crumbles of cheese and like 1/2 teaspoon of sauce. When asked for more she added literally a pinch more of cheese and a few drops of sauce. I understand that they’ve got limits on how much the can give but we’ve paid £9 for one burrito, I’m sure they were able to give us at least normal portion of cheese and sauce- as they did with meat and rice

Absolutely amazing service! The staff were super friendly and welcoming! I will definitely be back soon! Roland was a star! 🌟

Rohan sorted me the best burrito, and asked if i wanted a portion of each of the beef and pork or half and half, i opted for the portion of each. sold me on the loyalty deal too. very happy woth this visit

Good food, abit pricey at £8 for a large burrito.

The service was really good, very friendly staff, helpful and informative, the food was really nice! Will definitely be going back again!

Last order was stone cold, this one was barely warm. Salsa was a liquid slurry. Have given them a fair chance, will not use them again.

Very fast and accessible Mexican fast food outlet with delicious food. It is most suited to takeaways as there is limited seating.

Eat here regularly as the burritos are really tasty and filling. Had a mishap with my burrito earlier today which kept falling apart lol but thank you to Joe for offering to re-do it for me and being a massive help 😊 Real credit to the restaurant and first class customer service!! 😀

Staff were really friendly and helpful, the only reason I have not given 5 stars is because I have been to better Tortilla locations. I feel like my burrito was just sloppily made and food was falling out and it was just a big mess and I don't like mess 😅 the guy who wrapped it just wasn't very good at it.

Yummy, nice, lots of options, very filling, very nice atmosphere and staff

Good food, great customer service from Summer!! She made my experience brighter and advised me on veggie options

A very expensive bowl of dry rice and a few teaspoons of flavourless toppings, not great tbh.

First time me and my son visited I had a beef burrito and my son had the tres taco. It was very tasty and filling my burrito his 3 taco was nice he tried all different meat filling the staff were very nice definitely will vist again

Very clean and polite staff (Summer, tom, marouvles)

What incredible customer service. The server called Summer was especially helpful and I rate her 10/10. Visit this restaurant the customer service is as great as the food.

Amazing service from shaakira very helpful

Such lovely helpful staff and great food. I wish you were local to my home in Devon.

The food was nice and just was a nice atmosphere and lovely workers

We had amazing burritos from the best staff imaginable. Tom, Summer and Bronwin were absolutely wonderful and made a friendly atmosphere and delivered some amazing food, these guys rock!