Based on 2.303 opinions finded in 4 websites
Based on 2.303 opinions finded in 4 websites
Nº 4204 in 7028 in City of London, Westminster
Nº 38 of 61 Mexican in City of London, Westminster
Opinions
Today I had the best breakfast at Tortilla Victoria... Best means the food, price, and service.. It's Sid who makes my morning wonderful with a great smile polite words and humble service thankyou tortilla 👍🏻
Deepak Singh . 2024-12-20
MORE AT Google
Food is amazing, I ordered my food from Amal he was absolutely lovely and gave me a great amount of food to satisfy me. Lovely man I will be back soon for more
Asiya Jean-Pierre . 2024-12-19
MORE AT Google
Very pleasant and informative staff. Clean surroundings
Tazmin Costello . 2024-12-19
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Amal provided exceptional service during my visit to Tortilla. He was friendly, efficient, and made the experience enjoyable. His attention to detail and positive attitude stood out. Great job, Amal!
Eesha Maradesh . 2024-12-19
MORE AT Google
The food which we ordered amazing and the amount is worth it
Denver Denny . 2024-12-18
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For five weeks I was doing a training near Victoria and this is the place where I used have my lunch at least 5 times in a week. There food is freshly cooked and well served. Great customer service.👌🏼
Fahmid Hasan Anabi . 2024-12-17
MORE AT Google
Uninterested staff who were awful at communicating with customers. Food thrown together without care. Far too much rice used compared to other ingredients and it was lumpy. Chicken was cold and not tasted as either bland or the dominating rice killed the flavour. Absolute waste of money. Also no knives so messy to eat.
Cathie G . 2024-12-16
MORE AT Google
I loved burritos, since I had one little over 7 years ago. Tortilla tastes fresh and authentic. Food is great, but service is hit and miss many times. I have been to a couple stores that were good, and to some not so good. I have never visited the Victoria store before, so you can imagine my surprise, when my mind was blown to smithereens by the quality of service provided. Artur, what an amazing guy! Chad on approach, but very kind and soft spoken once you get to talk to him. Food was tasting Amazing too! Best experience compared to any Tortilla to date. Thank you for the great time! I will be back👍
Vitalij Pogurelszkij . 2024-12-14
MORE AT Google
Good food and mid service but if you don't want to find a cut nail in your food don't eat there.
JJ . 2024-12-13
MORE AT Google
Best Mexican food I have ever had with friendly environment and service from babita was excellent and perfect I will be regular
Put Inn . 2024-12-12
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Lovely staff and amazing experience
Rafael Santi . 2024-12-12
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Fantastic service by Babita and Shifa. Keep up the great work and thank you for the wonderful meal.
deepna babal . 2024-12-12
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delecious food and good environment 😍😍 service from Babita was just wonderful😍😍
Lazy Ishan . 2024-12-12
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Best mexican food i ever had with friendly environment and service from babita was excellent and perfect i will be regular babita sever with the great smile and treat us very well during our vist and i enjoy taking with her great food great restaurant and the vibes of the restaurant was soo good i enjoyed it
Binu . 2024-12-12
MORE AT Google
Had visit today staff was too helpful especially siddharth explained whole menu with great details
Mayur Dongare . 2024-12-12
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Babita was an amazing server who thoroughly enhanced my experience! Definitely will be coming back
Shaquille Tavernier . 2024-12-08
MORE AT Google
Great food, great restaurant and such a vibe! Artur who served me was a legend who gave great service!
Elliott Watson . 2024-12-07
MORE AT Google
The food was lovely and always is but no margaritas and the waitress wasn’t very communicative. I didn’t get my stamp and she didn’t explain how to help with it.
Rebecca Maskell . 2024-12-07
MORE AT Google
The place is fantastic, very cozy. I will recommend to my friends.
Marcos Soares . 2024-12-06
MORE AT Google
Have been going to that awful mean burrito place downstairs in Victoria and didn't see this place till today.... Wow ... Great burrito!! Lovely staff, talked me through everything with obvious knowledge of the flavors, fast at lunchtime and an apology for how long it took, was not long as it was lunchtime!! 100 I will be back regular!! The wrap was so good, the fillings plenty, the medium sauces medium!! one of the best veggie burritos I've ever had. 👐🏼👍🏻
Christopher Dalton . 2024-12-04
MORE AT Google
Amazing food and great service. Tortilla will always be on my top recommendations list. Amal was really nice.
ammu aniyan . 2024-12-03
MORE AT Google
I had a wonderful dining experience at Tortilla. The food was fantastic, and the service was exceptional; a special shoutout to Amal and Pranav for their service. Highly recommend this place!
Shifa Junaid . 2024-12-03
MORE AT Google
Very nice atmosphere and staff were very friendly. I will come back if I am in Victoria station again
Matthew X . 2024-12-03
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The food is fresh and flavorful, with generous portions of burritos and tacos. The staff is friendly and provides quick service, making it ideal for travelers
Verma Nishant . 2024-11-29
MORE AT Google
The food is consistently fresh, with generously filled burritos and well-seasoned tacos
Sonu Yadav . 2024-11-29
MORE AT Google
Visitors often praise the friendly and attentive service provided by the staff
Akshat Singh . 2024-11-29
MORE AT Google
The restaurant provides quick meals, perfect for those on tight schedules
Satyam Dhiman . 2024-11-29
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Best experience I have ever had. Must try festive quesadillas.
Anushka Singh . 2024-11-26
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Best mexican food I have ever had.
Brajraj Singh . 2024-11-26
MORE AT Google
Just wowwww.. best food and customer service.
gaurav nagtilak . 2024-11-24
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Best mexican food i have ever had.. One of the best presentations. Manager (sid) served us very well. Must recommend place
Milan Italiya . 2024-11-24
MORE AT Google
One of the best food experience i have ever had . Best customer service , Manager and team was so respectful.
suraj pandey . 2024-11-24
MORE AT Google
Best Mexican food I have ever had since I was in USA. The customer service I got was unexpected. The manager said and babita went out of there boundaries to serve me. I would definitely recommend this place
Ankit Bapu . 2024-11-23
MORE AT Google
Best service and food I have ever had specifically in mexcian cusine. The staff was so friendly and the manager sid was so helpful. I would definitely recommend this place
Meet Patel . 2024-11-23
MORE AT Google
It was a nice experience to have food in Tortilla Burritos Good taste Good service
Kalkinath Reddy Pullaiahagari . 2024-11-23
MORE AT Google
The food at Tortilla was really tasty, with fresh ingredients and great flavours. Amal gave excellent service, making our visit even better with his friendly and attentive help.
Archana Nijalingappa . 2024-11-21
MORE AT Google
Great service and food. Thanks to Amal for pleasent experience.
Azeem Ahmed . 2024-11-21
MORE AT Google
Had some great experience. Best mexican till date. And the service was amazing. Special mention to Amal (Supervisor) and Sid( Assistant Manager). Great people. One of my favourite recommendation to everyone.
Pranav Manoj . 2024-11-20
MORE AT Google
One of the best experiences i have ever had in mexican cusine. The customer service is top notch l, the manager sid and the rest of the team was so kind and helpful 😀
siddhrth verma . 2024-11-20
MORE AT Google
The food was amazing.. I was stunned with there service specially the manager (Sid). He was so helpful and respectful towards me. I wish i could have given 10 stars to this place.
Anushka Singh . 2024-11-20
MORE AT Google
Would give this 0 if I could. Portions and attitude both suck real bad. I’ve never ordered something and backed off in the middle of it being prepared but this place was just unreal. I like tortilla in general but this place needs a LOT of attention.
nuddaaa . 2024-11-16
MORE AT Google
The staff here are usually fairly sour. I'd go here to pick up a too good to go order and was treated like an annoyance. No smile. Everyone but the manager was unfriendly/exhausted/drained.
Alex . 2024-11-10
MORE AT Google
I didn't eat at their place (and fortunately!!!) but I saw something unacceptable: the saleswoman who was wearing the brand's t-shirt came out of the toilet without washing her hands 🤮🤮🤮🤮 and straight away went to work behind the counter I saw it with my own eyes… welcome to E-coli and serious food poisoning it’s really a shame and above all serious
Rima Boudia . 2024-10-25
MORE AT Google
Manager Sid and sanitha where really cooperative and helpful thank you
Thanusiya Nagarajah . 2024-10-16
MORE AT Google
Santha and sid served me and I had the best service.
Fiza Anees . 2024-10-16
MORE AT Google
No flavour, 0 customer service, prison food and service. The staff looks depressed, nobody forced you to be here.
Marie Briat . 2024-10-01
MORE AT Google
Great food, service and the Lord who spoke Spanish and helped us a lot. We return
VIDA Y PODER ITALIA . 2024-09-17
MORE AT Google
Vik service is really good and friendly with the customer
Sriram . 2024-09-02
MORE AT Google
Really nice food. Would definitely buy again.
Dee Rose . 2024-08-23
MORE AT Google
AVOID AT ALL COSTS .. I ate here yesterday and within 2-3 hrs later I had food poisoning and having to fly back home last night made it a nightmare .. if you WANT food poisoning this is the place to eat !! I’ve also Seen 2 other reviews of customers that have been food poisoned from here
Jamie Campbell . 2024-08-20
MORE AT Google
Great food and amazing customer services, thank you for looking after us Sid!
Karim Dawkins . 2024-08-18
MORE AT Google
Shrinkflation strikes! The food tastes good. However they appear to have shrunken their wraps. The attached photo shows a medium beef burrito. A tenner for something the same size as a can of coke. Madness!
Adam Waters . 2024-07-29
MORE AT Google
I came for the vegan churros. They no longer do them. Besides vegetables, nothing is vegan. Go elsewhere for an ethical bite.
Julien Mettraux . 2024-07-29
MORE AT Google
Was served by Jack and Darell and after purchasing her a number of times, I finally got really good customer service. Both were attentive, polite and a pleasure to deal with unlike the past. Please pass this on to them
Kerzia Chetty . 2024-07-15
MORE AT Google
Friendly and helpful staff. Good food
Abi Weatherup . 2024-07-12
MORE AT Google
Try their salad and thank me later lol
P. Y. ASARE . 2024-07-08
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having with a date with Sara and its a vibe
Kyra Ali . 2024-06-30
MORE AT Google
We entered Victoria Place because we were hungry. We stopped at Tortilla because we like Mexican food, but we were not impressed. We had a burrito and a quesadilla, but they were not out of the ordinary. You can pay by card.
zuv . 2024-06-27
MORE AT TripAdvisor
Perfect to eat when you get off the plane!!!
Alex Ricardo Venegas . 2024-06-25
MORE AT Google
The one star was for not wrapping the burrito properly, when i came back to my office and slightly took off the foil the burrito was wrapped very very loosely. The food fell out of the burrito everywhere which is very disappointing especially when you're spending you're money at a place like this. Some staff are ok but I think they definitely need training in wrapping the food or they're not bothered enough to do it properly which is not good, especially if you're working at a place like victoria, where there's higher class people, it doesn't leave a very good impression. I've never had an issue with any of the branches, just this one and I'm surprised to see how many negative reviews there are, and not alot has been done to improve.
Amina Sher . 2024-06-19
MORE AT Google
Nice place but found a literal leaf in my food
Sophia Levine . 2024-06-18
MORE AT Google
All was wonderful, thank you very much ❤️🔥
Bartłomiej Pindel . 2024-06-17
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Guillermo amazing customer service
Bibi . 2024-06-14
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The lady who did our order, her attitude was absolutely horrible, she wasn’t friendly at all, and overall had a horrible attitude. She never waited for us to reply to her questions on what we wanted. Which led to her putting guacamole on both of our burritos, and she wouldn’t take it off and tried to blame us for it. It’s worse considering we had to pay for something we didn’t even want. Thank god I had the 2nd burrito for free cause I would’ve been even more annoyed at this experience. And then when I actually got to eat my burrito it was wrapped horribly, with the toppings coming out of the top and bottom, if the foil wasn’t there it 100% would’ve come apart. And it actually didn’t even taste good, I’ve eaten at another Tortilla plenty of times, this is the worst one I’ve never had. Thankfully I don’t plan on returning.
Livvy . 2024-06-13
MORE AT Google
Staff very conservative with the fillings and would interrupt the order. The lad doesn’t know how to roll a burrito, the fillings were in layers with meat at the top, then beans, then rice. Plus the wrap just came undone as soon as the foil was unwrapped.
Cameron Marks . 2024-06-08
MORE AT Google
Extremely RUDE staff, bad service, zero value for money. - While inflation is going down, Tortilla has increased prices by a whopping 15% (I can't believe it). - Below average ingredients served, see pictures of Lettuce and Onion. - The server girl was not interested to add enough sauce meant for a large portion. When asked, she said its chargeable. The whole rice portion was dry and stale. Thank you Tortilla, hope you close down this branch soon.
Jugnu Bhola . 2024-06-03
MORE AT Google
Staff (manager in particular) are rude and unhelpful. I wanted help with the allergens and was huffed at, dismissed, and not given any help when the QR code would not work. 3 stars given as the food is good.
J F . 2024-05-31
MORE AT Google
Very bad experience. The manager was really rude and spoke to us in a bad tone. Not recommended
RP1 Gamer . 2024-05-25
MORE AT Google
The staff were so rude to me. I wanted to ask them a question about the food and the lady behind table told me shushed me and was speaking on the phone. Bad customer service. Not recommend coming here.
Helena Mistry . 2024-05-21
MORE AT Google
best burritos on the planet, worth the extra £2.30 to get beef + guac added 😌
Grace Matthews . 2024-05-19
MORE AT Google
Good place, very delicious food. I ordered some tacos and my wife a burrito 🌯
Anyul Rivas . 2024-05-16
MORE AT Google
Ordered on UBER after deciding not to for a while after a few poor quality burritos in the past but had a pleasant surprise when this one arrived. Portion size and presentation was great. Flavour was yum. Thanks to whoever made my burrito 🙌🏻
Jack O . 2024-05-09
MORE AT Google
I was there today and only card payments were accepted and I had cash. The boss gave me food for free because I didn't have a card. Thank you very much and I recommend this restaurant.
Katarzyna Konopka . 2024-05-06
MORE AT Google
Sagar is the best 😀 helped me to choose right burrito which I enjoyed and was really yummy .will definitely come back.
md juel . 2024-05-05
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Not really a fan of this place food was really soggy
Ema Jahan . 2024-04-26
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Was served late morning by a tall guy who gave me ridiculously small portions for a large burrito, will be skipping tortilla next time
January Baby . 2024-04-25
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I was very happily surprised by this branch. Very clean, with very nice available space. My veggie burrito was also very good.
Alessandra Alari . 2024-04-17
MORE AT Google
01/20/2024 I never tire of visiting it, excellent atmosphere, good service, good location, now in the afternoons from Monday to Sunday from 5 to 10 pm, it is time to share with pleasant company, with prices without comparison and attention at the constant tables, where you can make additional orders without leaving your table, 100 percent recommended Amazing food, nice atmosphere, good service 01/20/2024 I never tire of visiting it, excellent atmosphere, good service, good location, now in the afternoons from Monday to Sunday from 5 to 8 pm, it is time to share with pleasant company, with prices without comparison and attention at the constant tables, where you can make additional orders without leaving your table, 100 percent recommended Delicious food, pleasant atmosphere, good service
SER GUILLERMO DE SOUSA ABREU . 2024-04-16
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Went in was offered some free fries to try if I left a Google review was pleased to accept thre offer 😋
wez wolf . 2024-04-16
MORE AT Google
The burrito was full of rice and tomatoes. There’s was hardly any chicken. Really disappointed with the food.
Mohamed . 2024-04-15
MORE AT Just Eat
Asked for a suggestion and the girl seemed rushed and annoyed with my question.
Consome Panchi . 2024-04-08
MORE AT Google
Amazing food and amazing service , Cristian and Dayanara served me verte nice place ,i Will back always thanks guys nice day
Cristhian Aleja... P . 2024-04-08
MORE AT TripAdvisor
I ordered without guacamole I do not eat guacamole and they put it in my order!!!!! What’s the difficulty?
Lorenna . 2024-04-06
MORE AT Just Eat
The management on National Burrito Day was incredible, even though it was super full.
Sofia Megia Fernandez . 2024-04-04
MORE AT Google
Alongside a depressingly bland quesadilla, they gave me sour cream that was clumpy and bubbling…clearly had gone off and would have surely given me food poisoning if consumed. Food is extremely mediocre and a waste of money.
Anna Kondratyeva . 2024-04-02
MORE AT Google
They staff today were very nice and make sure we got our foods as fast as they can. The area was clean!
Fiona Scott . 2024-04-02
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Got a chicken burrito from here on Monday, ended up with food poisoning, cheers guys :). Before you say it was something else, that was the only meal I ate that day and then from the next day I was finished.
Shanyu Vuppala . 2024-03-27
MORE AT Google
Avoid - we had food poisoning after visiting the branch. The burrito ingredients were luke warm. Despite several emails and messages to the company, no response has been received.
Gemma Cox . 2024-03-25
MORE AT Google
fast and friendly service and excellent food
Chloe Fegan . 2024-03-24
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This used to be where I got my burrito fix until I saw the Fresh Pizza Co. buffet deal and KFC's bucket deal for one offers. Now that Google made me a (Master) Guide, Master Fact finder and Expert Photographer within about a month of asking me to be a Guide (after my Nature Challenge for the London WildlifeTrust in June 2018), I have to think about getting my burrito fix here again 😅! The tortilla wrapped burrito was fresh tasting and very filling! Fillings included: black beans rice (not the one with tomatoes) tomato salsa onions steak beef shredded cheese medium hot sauce I like the shredded chicken burrito wrap too. What drew me to this place initially was the seating area just for this food stall as the general seating area can get very crowded and noisy. The staff are excellent and although there is usually a queue here it's worth the wait. I've attached a menu but I didn't ask if they now cater for those with dietary restrictions. The salads are varied so it's good for a vegetarian selection.
Kol-C BeL . 2024-03-21
MORE AT Google
The best Mexican food, very good service, the burritos were delicious and hot for this cold London Very easy to get to at Victoria station
blanca tucno . 2024-03-08
MORE AT Google
Yesterday Was my taster day in Victoria tortilla Amazing experience and staff is so friendly i would like to work with them thank you so much for Give me this opportunity
azmina kaliya . 2024-03-06
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Came here for the first time jack service was amazing
ALI RAZA . 2024-03-04
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Staying in the area and was hunting for some food that wasn’t a burger. Love a burrito and this place did not disappoint. Wide range of tasty options for everyone, and beer 🍺
Brendan Cheshire . 2024-02-21
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Best secret in Victoria station surprisingly great food
robert duncan . 2024-02-20
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The lovely man clearing up an elderly gentleman was sooo sweet and lovely.
Danni Clemens . 2024-02-17
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Amazing Staff, fantastic food and a great vibe! Would definitely recommend!
Betty Spinks . 2024-02-17
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Pleasant and quiet place. It is less noisy that if you go to any other tortilla as it's in the upper floor of Victoria train station. Food is already available so you don't have to wait and it's healthy and tasty. I like the price also as It is affordable.
maria elena Navarro . 2024-02-17
MORE AT Google
Nice and calm in a busy station on a busy day! Food was a little lukewarm but the service was brilliant
Ast rid . 2024-02-17
MORE AT Google
they give me vegetarian and I ordered a chicken one
Maddy . 2024-02-13
MORE AT Just Eat
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Bought quesadilla which turned out to be one tiny taco with a tiny amount of chicken and unmelted cheese with “sides” - see photo. £9.30 And taste was awful and salty. Ate the sides, binned the “main” part of meal. Order was late for pickup. Bathrooms were all out of order.
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La ubicación es perfecta, el lugar es impresionante, el servicio es bueno Pero en el sitio web en línea e incluso en su menú mencionan solo 3 bebidas de cortesía Pero tened en cuenta señoras que os exigieron que pidierais platos por persona. Sería bueno que incluyan eso en su menú y en la línea en lugar de informar verbalmente cuando llegue al restaurante. Para información amable
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Succulent authentic mexican food, good value for Money, eccellente customer service. We come here on purpose as we enjoy the food