Tortilla in City of London, Westminster

Had some great experience. Best mexican till date. And the service was amazing. Special mention to Amal (Supervisor) and Sid( Assistant Manager). Great people. One of my favourite recommendation to everyone.

The food was amazing.. I was stunned with there service specially the manager (Sid). He was so helpful and respectful towards me. I wish i could have given 10 stars to this place.

One of the best experiences i have ever had in mexican cusine. The customer service is top notch l, the manager sid and the rest of the team was so kind and helpful 😀

Would give this 0 if I could. Portions and attitude both suck real bad. I’ve never ordered something and backed off in the middle of it being prepared but this place was just unreal. I like tortilla in general but this place needs a LOT of attention.

The staff here are usually fairly sour. I'd go here to pick up a too good to go order and was treated like an annoyance. No smile. Everyone but the manager was unfriendly/exhausted/drained.

I didn't eat at their place (and fortunately!!!) but I saw something unacceptable: the saleswoman who was wearing the brand's t-shirt came out of the toilet without washing her hands 🤮🤮🤮🤮 and straight away went to work behind the counter I saw it with my own eyes… welcome to E-coli and serious food poisoning it’s really a shame and above all serious

Lovely staff and amazing experience

Manager Sid and sanitha where really cooperative and helpful thank you

Santha and sid served me and I had the best service.

No flavour, 0 customer service, prison food and service. The staff looks depressed, nobody forced you to be here.

Great food, service and the Lord who spoke Spanish and helped us a lot. We return

Vik service is really good and friendly with the customer

Really nice food. Would definitely buy again.

AVOID AT ALL COSTS .. I ate here yesterday and within 2-3 hrs later I had food poisoning and having to fly back home last night made it a nightmare .. if you WANT food poisoning this is the place to eat !! I’ve also Seen 2 other reviews of customers that have been food poisoned from here

Great food and amazing customer services, thank you for looking after us Sid!

Shrinkflation strikes! The food tastes good. However they appear to have shrunken their wraps. The attached photo shows a medium beef burrito. A tenner for something the same size as a can of coke. Madness!

I came for the vegan churros. They no longer do them. Besides vegetables, nothing is vegan. Go elsewhere for an ethical bite.

Was served by Jack and Darell and after purchasing her a number of times, I finally got really good customer service. Both were attentive, polite and a pleasure to deal with unlike the past. Please pass this on to them

Friendly and helpful staff. Good food

Try their salad and thank me later lol

having with a date with Sara and its a vibe

We entered Victoria Place because we were hungry. We stopped at Tortilla because we like Mexican food, but we were not impressed. We had a burrito and a quesadilla, but they were not out of the ordinary. You can pay by card.

Perfect to eat when you get off the plane!!!

The one star was for not wrapping the burrito properly, when i came back to my office and slightly took off the foil the burrito was wrapped very very loosely. The food fell out of the burrito everywhere which is very disappointing especially when you're spending you're money at a place like this. Some staff are ok but I think they definitely need training in wrapping the food or they're not bothered enough to do it properly which is not good, especially if you're working at a place like victoria, where there's higher class people, it doesn't leave a very good impression. I've never had an issue with any of the branches, just this one and I'm surprised to see how many negative reviews there are, and not alot has been done to improve.

Nice place but found a literal leaf in my food

All was wonderful, thank you very much ❤️‍🔥

Guillermo amazing customer service

The lady who did our order, her attitude was absolutely horrible, she wasn’t friendly at all, and overall had a horrible attitude. She never waited for us to reply to her questions on what we wanted. Which led to her putting guacamole on both of our burritos, and she wouldn’t take it off and tried to blame us for it. It’s worse considering we had to pay for something we didn’t even want. Thank god I had the 2nd burrito for free cause I would’ve been even more annoyed at this experience. And then when I actually got to eat my burrito it was wrapped horribly, with the toppings coming out of the top and bottom, if the foil wasn’t there it 100% would’ve come apart. And it actually didn’t even taste good, I’ve eaten at another Tortilla plenty of times, this is the worst one I’ve never had. Thankfully I don’t plan on returning.

Staff very conservative with the fillings and would interrupt the order. The lad doesn’t know how to roll a burrito, the fillings were in layers with meat at the top, then beans, then rice. Plus the wrap just came undone as soon as the foil was unwrapped.

Extremely RUDE staff, bad service, zero value for money. - While inflation is going down, Tortilla has increased prices by a whopping 15% (I can't believe it). - Below average ingredients served, see pictures of Lettuce and Onion. - The server girl was not interested to add enough sauce meant for a large portion. When asked, she said its chargeable. The whole rice portion was dry and stale. Thank you Tortilla, hope you close down this branch soon.

Staff (manager in particular) are rude and unhelpful. I wanted help with the allergens and was huffed at, dismissed, and not given any help when the QR code would not work. 3 stars given as the food is good.

Very bad experience. The manager was really rude and spoke to us in a bad tone. Not recommended

The staff were so rude to me. I wanted to ask them a question about the food and the lady behind table told me shushed me and was speaking on the phone. Bad customer service. Not recommend coming here.

best burritos on the planet, worth the extra £2.30 to get beef + guac added 😌

Good place, very delicious food. I ordered some tacos and my wife a burrito 🌯

Ordered on UBER after deciding not to for a while after a few poor quality burritos in the past but had a pleasant surprise when this one arrived. Portion size and presentation was great. Flavour was yum. Thanks to whoever made my burrito 🙌🏻

I was there today and only card payments were accepted and I had cash. The boss gave me food for free because I didn't have a card. Thank you very much and I recommend this restaurant.

Sagar is the best 😀 helped me to choose right burrito which I enjoyed and was really yummy .will definitely come back.

Not really a fan of this place food was really soggy

Was served late morning by a tall guy who gave me ridiculously small portions for a large burrito, will be skipping tortilla next time

I was very happily surprised by this branch. Very clean, with very nice available space. My veggie burrito was also very good.

01/20/2024 I never tire of visiting it, excellent atmosphere, good service, good location, now in the afternoons from Monday to Sunday from 5 to 10 pm, it is time to share with pleasant company, with prices without comparison and attention at the constant tables, where you can make additional orders without leaving your table, 100 percent recommended Amazing food, nice atmosphere, good service 01/20/2024 I never tire of visiting it, excellent atmosphere, good service, good location, now in the afternoons from Monday to Sunday from 5 to 8 pm, it is time to share with pleasant company, with prices without comparison and attention at the constant tables, where you can make additional orders without leaving your table, 100 percent recommended Delicious food, pleasant atmosphere, good service

Went in was offered some free fries to try if I left a Google review was pleased to accept thre offer 😋

The burrito was full of rice and tomatoes. There’s was hardly any chicken. Really disappointed with the food.

Asked for a suggestion and the girl seemed rushed and annoyed with my question.

Amazing food and amazing service , Cristian and Dayanara served me verte nice place ,i Will back always thanks guys nice day

I ordered without guacamole I do not eat guacamole and they put it in my order!!!!! What’s the difficulty?

The management on National Burrito Day was incredible, even though it was super full.

They staff today were very nice and make sure we got our foods as fast as they can. The area was clean!

Alongside a depressingly bland quesadilla, they gave me sour cream that was clumpy and bubbling…clearly had gone off and would have surely given me food poisoning if consumed. Food is extremely mediocre and a waste of money.

Got a chicken burrito from here on Monday, ended up with food poisoning, cheers guys :). Before you say it was something else, that was the only meal I ate that day and then from the next day I was finished.

Avoid - we had food poisoning after visiting the branch. The burrito ingredients were luke warm. Despite several emails and messages to the company, no response has been received.

fast and friendly service and excellent food

This used to be where I got my burrito fix until I saw the Fresh Pizza Co. buffet deal and KFC's bucket deal for one offers. Now that Google made me a (Master) Guide, Master Fact finder and Expert Photographer within about a month of asking me to be a Guide (after my Nature Challenge for the London WildlifeTrust in June 2018), I have to think about getting my burrito fix here again 😅! The tortilla wrapped burrito was fresh tasting and very filling! Fillings included: black beans rice (not the one with tomatoes) tomato salsa onions steak beef shredded cheese medium hot sauce I like the shredded chicken burrito wrap too. What drew me to this place initially was the seating area just for this food stall as the general seating area can get very crowded and noisy. The staff are excellent and although there is usually a queue here it's worth the wait. I've attached a menu but I didn't ask if they now cater for those with dietary restrictions. The salads are varied so it's good for a vegetarian selection.

The best Mexican food, very good service, the burritos were delicious and hot for this cold London Very easy to get to at Victoria station

Yesterday Was my taster day in Victoria tortilla Amazing experience and staff is so friendly i would like to work with them thank you so much for Give me this opportunity

Came here for the first time jack service was amazing

Staying in the area and was hunting for some food that wasn’t a burger. Love a burrito and this place did not disappoint. Wide range of tasty options for everyone, and beer 🍺

Best secret in Victoria station surprisingly great food

Pleasant and quiet place. It is less noisy that if you go to any other tortilla as it's in the upper floor of Victoria train station. Food is already available so you don't have to wait and it's healthy and tasty. I like the price also as It is affordable.

Nice and calm in a busy station on a busy day! Food was a little lukewarm but the service was brilliant

The lovely man clearing up an elderly gentleman was sooo sweet and lovely.

Amazing Staff, fantastic food and a great vibe! Would definitely recommend!

they give me vegetarian and I ordered a chicken one

Buena opción para hacer un bocadillo/burrito rápido.

Very good customer service and the food was very tasty, sofia was very kind, definitely come back!!

Excellent customer service and I really enjoyed the food

Great food and service, definitely coming black soon!

Love the food and staff, especially neeraj

Jack was very helpful, excellent service and high quality food.

Nice quick service with friendly staff

Nice guys. Nice food. Everything was awesome!

The food was amazing as usual, it feels like im back in Brazil! Jack was super lovely, attentive and quick! 1000/10 service

Good burrito but not that good churros.

Lovely food with amazing staffs

Very good place for meal thanks to Saleha for good hospitality.

Speedy and always super helpful staff!

Great service and even better food!

Food orderd was delivered (I put wrong address)

Buena comida, recomiendo los 3 tacos, muy sabrosos. Guillermo, un trabajador, muy encantador y servicial, muchas gracias por tu simpatía!

Una aberración culinaria mexicana. Además son súper groseros

Es una aberración de la comida, es un insulto que se haga llamar comida “mexicana” sin mencionar que el trato es horrible

Nice burritos, good service. You can get a burrito and a drink for about £10 or so, and the sizes are either medium or large. Generous portion sizes. As a vegetarian I would say avoid the veggie mince, and instead order with vegetables, cheese and sour cream. There is a seating area and some table space

No chicken in my chicken burrito

Excellent job from the driver. I was quite hungry too 😅

I ordered a burrito not a naked bowl

Awful. Lousy communication. Tried to charge me extra without explaining, even though I told them I was hard of hearing and already had to have the obscure menu explained. Not the whole world is the same as you, Tortilla, do better!!!

Sudah beberapa kali makan di sini kalau kebetulan lewat Stasiun Victoria. Tidak terlalu mahal dan tempatnya nyaman di lantai 2. Dekat dengan toilet juga. Pelayannya ramah. Ada colokan listrik untuk charge HP maupun laptop.

Food was undercooked rice was very hard and clearly not cooked

The guy who served was giving me attitude. Sunday at 14.31, Nah Casa burrito has better service.

Delivery all good. Food mediocre

HUGE burrito. Lots of different options. Really big and delicious meal for a great price.

The staff were really off with me and acted like I was inconveniencing them by being there. They also messed up my order and were totally unapologetic. There were also a group of random people filming in the restaurant and the staff didn't do anything even though they were filming the other customers

Do not order from them, they don’t even bother to add anything you ask for

The best customer service I’ve experienced in London, and great happy drink deals.

Service was a bit slow but there burritos are un-matched

Sadly disappointed, poor representation of Mexican food, underdone and staff seem like they don’t want to be there. Stingy with meat, small portions and big prices. Churros not fresh, guacamole flavourless. A range of alcoholic drinks is available but I did not try them on this occasion.

A very nice place to have a meal and a drink in the station. The attention is exceptional. I recommend the "nachos queso".

Excelente comida e atendimento.

We had good service from Victor and Darrelle