Chipotle in City of London, Westminster

Dirty and poor service. Portion size lacking despite pointing it out twice. Food had clearly been standing for quite some time. Will not return, very disappointed and not what to expect from Chipotle.

I ordered a steak bowl through delivero and i received a bowl with no steak !!!!

of the sauces were completely spilt

I recently had a disappointing experience at Chipotle that I feel compelled to share. The service was lackluster, and the portion sizes were noticeably smaller than what I've come to expect from this chain. Upon entering the restaurant, I was greeted with indifference. The staff seemed overwhelmed and uninterested in providing any sort of customer service. My order took longer than expected, and when I finally received it, the employee barely acknowledged me. There was a lack of communication about my order status, which added to the frustration.

Just visited chipotle Baker Street and this Indian lady with glasses served me, gave me a dirty look, didn’t even let me order my food and kept rushing me when I wasn’t finished with my toppings. She was very rude to me and was upset and rushing me the whole time. I asked for extra toppings and she didn’t listen to me at all and gave me the tiniest portions, my boyfriend ordered after me and she gave him bigger portions than me. Never coming here again.

If you want to be shouted at whilst you order “WHICH BEANS WHICH BEANS COME ON MAN” this is the place for you. Also the portion sizes are an absolute joke if they shake the spoon any harder than that there will be no chicken left in my meal.

I tried Chipotle for the first time in New York and I really loved it there, so I decided to give it a try here in London. The bowl portion was MUCH smaller here, and the chicken and rice very dry. I was also charged £1 extra for asking for the Salsa on the side - would have been nice to be given a heads up of this before getting to the payment stage.

Love chipolte when lived in the USA. In the UK its pretty good ..not like the USA . Need to increase portions but other than that it worth a visit. I would go again

Happily took our money and then refused me entry to the bathroom. I come often after work to get my food here but after this encounter I won’t be returning

Your burrito bowl at Chipotle was nothing short of spectacular. The combination of flavors and textures was a symphony for your taste buds. The tender, juicy chicken (or whatever protein you chose) was perfectly seasoned, balancing savory and smoky notes that complemented the other ingredients so well. Every bite seemed to reveal something new—whether it was the freshness of the crisp lettuce, the vibrant pop of the tomatoes in the pico de gallo, or the creamy, rich guacamole that added a luxurious touch. The rice, fluffy and flavorful, served as the perfect base, soaking up all the incredible juices and salsas, while the beans provided a hearty and wholesome balance. The tang of the sour cream and the zest of the salsa verde or red sauce tied it all together, adding a kick of heat without overwhelming the other flavors. It’s clear that Chipotle nailed the art of the burrito bowl with the ideal balance of freshness, flavor, and portion size. Every ingredient worked harmoniously to create a filling and satisfying meal that left you both nourished and craving more. There’s something truly special about how all the components, while excellent on their own, came together to create a bold, vibrant experience that makes Chipotle’s burrito bowls unforgettable.

I ordered this at 9:40 - it didn’t come to 10:57 - it’s cold and over an hour late

Convenient location but very dirty. It smelled bad.

Disappointing Portions and unprofessional staff I recently visited Chipotle, expecting a satisfying meal, but left utterly disappointed. The portions they served were shockingly small—honestly, my refrigerator has more rice than what they put in the bowl! People come here to enjoy a fulfilling meal, but this was far from it. To make matters worse, everything was extremely salty, making the tiny portion even less enjoyable. As if that wasn’t bad enough, the staff was completely unprofessional. The person behind the counter seemed disinterested and rushed, like they couldn’t care less about the quality of service. Overall, it was a frustrating experience that left me unsatisfied and unlikely to return. Chipotle really needs to rethink their portion sizes, seasoning, and customer service if they want to keep customers happy

Healthy, copious, friendly, convenient.

Requested the receipt. I didn't receive it. I need the receipt.

Missing the tortilla chips which I ordered

It's not worth the hype, it's another version of Mac Donald/taco bell

At £11.15 for a "loaded" burrito you don't expect to.be hit for an additional £1 for this meat, these vegetables, this topping. It's pretty astounding on top of which the rudest most indifferent service I've experienced in a while. And no, I won't pay 10p more for a paper bag. Seriously????

I love the food but the staff are 👎🏼 Plus they stoped servicing normal Coca Cola , why ?

I met Chipotle on a trip to the USA and I loved it, I love it and I will love it forever. Great place to take a break from English food.

Chipotle's food is still tasty but now on two separate occasions (the one in Baker Street and the one in West Hampstead) the portion sizes have been very disappointing. The portions are smaller and the prices are higher. We're all going through the cost of living crisis but this is just simple greed. The saving grace for chipotle is their staffs service is great. They are friendly and efficient.

What's not to like... Clean food, clean premises. Please just don't make the portions smaller.

This place is always good. Not only in America but also in Europe.

Great food, but the portion sizes have become minuscule 🥲

Mexican Chipotle is delicious, reasonably priced, and famous for its many branches. First, you choose either a plate, a salad, or inside a burrito like saj, and you choose from the fillings ♿️

Lady from the till need some education

The wrap was not cooked properly on the burrito so I only ate the filling. Please fix this

Standard Chioptle service in London

It's a good change compared to other fast-food chains. The presentation and serving was quite messy and the salad/vegetables didn't look fresh. I wanted 5 takeaway dishes and the service was disorganized mixing other people's orders in between my order!

We arrived at 10:35 and it was closed . The cashier said we close at 10 on Sunday!! The timing should be changed in Google.

Delicious food and amazing staff

The young lady was very helpful as the kids decided on what to have. Went there around 4ish quite. Wasn't the busiest time of the day. Good portions. Greatly enjoyed. Didn't take pics for this. Sorry, guys.

It's slowly losing its appeal.. It's getting to much Westernised and expensive for a meagre meal

The food was missing half the add ons I payed for n when the food arrived it was tipped over. Had no meet n was poorly cooked and saturated in chili I couldn’t eat it

Food always on point, I do wish they put more guacamole on my food as they charge extra for it. Will definitely visit again.

Always good to get a quick meal at Chipotle, I took a burrito which was VERY filling. Great staff!

The bowl without salsa is worthless, they forgot to put it in and there is no way to have them fix their mistake!

Horrible horrible horrible overpriced

All were just rushing to complete the order without even listening what I want extra or less and building up pressure on us to select.

Really cold staff, and stingy with fillings. Ask them to fill your burrito up some more!

I live next to the worst rated chipotle in the USA. And this Chipotle is somehow worse. That takes talent

Quality food at affordable prices. Friendly and knowledgeable staff

I feel I got rubbed for paying £10 for a salad bowl which had no chicken in it and other ingredients in that salad bowl didn’t taste fresh. 👎👎👎

Burrito was very good but it's the stinginess that got me. Very little meat, beans, rice etc. The burrito was half empty. In other places the burrito barely closes here they barely give you anything... a shame because the food is nice.

They wrote they close 23:00 however they close 22:00 , on Sunday 22:05 was going to order however they reply that they are close

Five stars before. Was my weekly weekend place as I loved their vegetarian rice bowls. Then they changed it. I’m actually in their place now and the vegetarian option is now just undercooked green peppers. Before it was better cooked and had yellow and red peppers. They made this change because it’s cheaper for them but the customer is paying the same price!!! Not good guys Damn shame. I’m all for changes but good changes and this was a bad change. Their food also has far too much salt. . Eat this too often and you will get hypertension but good for them as you’d need to spend more for a drink I guess. Cinemas tried this trick for years with their popcorn. Not my place to eat each weekend any more. I’ll need to find another. Meat was not good either and too tough and chewy/ again, there taking the cheap option to cut down on costs. This is not America guys. On a positive not the atmosphere is good and service is good. Princes are reasonable but being back the old vegetarian option with all the coloured peppers. Reduce the amount of salt and you might find your old customers come back.

Poor service and the staff are not polite absolutely

I would say it’s good for Chipotle standards although I don’t think it quite tastes the same as I remember it used to. Despite what they say I think the ingredients they use are of low quality. Also pricey for what you pay for.

Friendly staff, good service and delicious food!

Food looked super old and the portions was super small, I was not allowed to eat inside even tho I came 40 min before closing. I asked 3 times polite as there was still 3-4 people eating inside and I even said i will get up when everyone has to go, she said no. Lol why girls always hating on girls.

I was so exited to try Chipotle for the first time, that I even walked 25 mins to get there from Euston square instead of catching bus or train to feel like I earned it. The customer service and atmosphere was good and restaurant was clean, but unfortunately the food was a big let down, even though it looked promising. I went there just after 11, so everything would be fresh as they had just opened. I opted for a chicken burrito, with brown rice , fajita vegetables, a mix of the mild salsa for the fresh tomato and hot salsa for a kick (was dissapointed there was no jalopenoes) and then cheese, lettuce and sour cream. Unfortunately, though the burrito looked promising and was wrapped well, it was tasteless and salty. Could not taste any of the other individual topping/ingredients accept the salty chicken. It was very dissapointing and deffo do not plan on going there again. Disappointing, especially due to the hype around Chipotle, and although I understand the hype is moreso around Chipotle in America, it was exciting to know there was one here and to finally give it a try. Barburrito in Nottingham would forever have my heart. But, hey everyone's taste buds and preferences are different, but for me personally I think it's one of the worse burritos I've ever had and I could of just had something from any of the other surroundings restaurants.

Pretty much what you’d expect for any chipotle. good if you’re looking for tasty fast serve food

A nice choice, but no Classic Coke 😕

i was really disappointed with the portion size at Chipotle. despite paying a hefty amount, the serving was incredibly small!!!

Good place for a fast quick lunch if you work in the area and strapped for time. Portion sizes are pathetic, no wonder their competitors Tortilla do better (they're even more affordable too!) When I asked for a bit more meat (as I was literally given half a spoon) the staff scooped just one extra little cube of beef rather than a few pieces. Then referred to what seemed like the manager/supervisor who was very condescending and suggested I pay extra for more meat when there was barely any in the first place! Go to Tortilla, save your money. It's as if the staff are rewarded bonuses for being stingy here...

food is ok but we literally saw a mouse running 😭

Every time I visit UK chipotle is a must to go restorant for me .. this time was not the best time .. ordered my usual order which is double chicken burrito.. I had to tell the person more sour cream , more cheeses, more medium salsa .. usually they put good portions without saying but this time they are getting cheap I guess .. this experience is average .. but chipotle is always a champ 🏆

Popped in here with my mum and dad for a quick lunch. We came here a few weeks ago and it really hit the spot. Sadly on this occasion the portions were so stingy and for £11 a bowl (with guac) it was not good value for money.

Burrito was solid and did the job. Interior of the place was nice and well kept.

Atmosphere is only good thing here. That staff are trained to purposely not fit a good amount of portions in the food and very stingy. I'm sure many others would agree. If I order online I get more of my monies worth than in shop

Was a bit nervous my tummy was gonna react to this! But it didnt, so im a happy camper.

Heerlijk gegeten en uitstekende service van het hele team

My first time at the Chipotle and the staff were so patient and kind explaining what everything was. Had a bowl and some tacos and they were delicioooooouuuus

Ice cold bowl, service rushed us when the place was half empty. Overcharged us. Did not include extra wraps and guacamole that I had paid for. Thankfully did sit in instead of take out. Negligence at the highest order.

Order says delivered. But no one is here

Mexican burrito, there is no doubt we walk the extra mile to find it. And as usual, never disappointed whether you have the rap or served on a plate burrito made us so happy (as you can see the photo) and satisfied. Plus the prices are perfect, if you think how expensive a meal in London could be. Definitely a perfect choice. Had the steak with cheese, guac, hot sauce, white rice and sour cream. Was decent enough till I realised the rice was mixed in with coriander 🤢 I have an absolute hatred for coriander so this kinda ruined it for me. 3/5 solely based on the coriander infused rice. Probably would go back but not have rice! Usually absolutely love chipotle, but this was a totally different experience. Felt like staff were rushing (even though it was empty) and were slightly hostile. The burrito was nowhere near as good as usual and stingy compared to the St Martin's Lane (and Bank) branches. Difficult to describe - it just tasted weird and we couldn't finish it. Really disappointed and will stick with the friendly atmosphere and better food at St Martin's Lane.My son ordered food from there Colindale branch via Uber eats, the food came in a state. The salsa sauce had leaked through the bag, it was all over the order. When I called Catherine answered the phone. I did explained her about the food we received. She asked me to take it up with Uber eats. No etiquette customer service. She asked me to call Uber and make a complaint, although it was their fault for not packing the items properly. When I complaint her about the food, not in edible condition. All should said was sorry. I had to give 1 as there Tripadvisor does not allow me to put negative rating. Messed my lunch, had to order from some where else. Never going to order from this restaurantDisappointing visit to Baker Street branch. Staff attitude unhelpful. No Tacos left (it was only 18:00) Resturant was dirty and messy

يعني كيف تقدر تقيم تشيبوتلي!! اعظم مطعم بالعالم

Dopo le ultime esperienze un po' deludenti nei Chipotle in giro per il mondo, per la mia prima sera a Londra sono stato qui e ho mangiato un burrito spettacolare

Went there for a quick snack at Baker street. Typical Fast food restaurant. Food was tasty with reasonable price but hygiene is not a priority in this place .

Denitsa and team are so fabulous. My food is always so consistent and delicious! Highly recommend this Chipotle!

It didn’t arrive the driver lied!

Everything was really good. But I started eating Chiptole in America and the flavors are a little different here. But, I was still in heaven!

Tired restaurant. Sky high prices £2.70 for guac! No free chips anymore. Will not be freequenting again. Service was excellent though!

Avevo mangiato da Chipotle a Houston rimanendone estasiato. Qui il cibo si conferma eccellente ma il servizio, frettoloso e scorbutico, e l'ambiente un po' sciatto danneggiano l' esperienza complessiva.

My favorite Mexican cuisine since 2010. I used to eat from there almost everyday and it was part of my daily intake. They estimate your macros which is good for your portion control. I hope to see it in gcc very soon. Alot of people tried to copy their recipes but no one actually could yet ! 👏🏽👏🏽

Très déçue de ma première expérience chez Chipotle. Les serveurs visiblement stressés n'étaient pas à l'écoute du client et peu compréhensifs face à des personnes qui ne comprennent pas leur accent en anglais. Je n'ai pas pu choisir ce que je voulais manger. Impossible de leur demander d'attendre quelques secondes de manière à ce que mon ami bilingue puisse terminer sa commande et m'aide à avancer la mienne ; IL FAUT QUE SA AVANCE ! Alors qu'il n'y avait personne derrière nous...

Such incredible and friendly staff!

Great service and food. We liked the ambiance.

Had a fantastic, filling and extremely tasty burrito - so good that I took a second one home! We also had a bowl with chips and salsa.. Clean surroundings with attentive staff. Felt relaxed and I enjoyed watching the world go by ..

Hi I am very upset because the order came about 50 minutes later even though it said that the delivery driver is waiting at the restaurant for about 30 minutes +

A peine mon sac posé sur la table le temps d’enlever mon manteau, quelqu’un est parti en courant avec! Perte de téléphones, CB, passeport…super expérience vraiment. Manager incompétent, personne n’a bougé pendant que je devais m’occuper de mes enfants et que je n’avais plus de sac, plus d’argent, rien. A fuir absolument.

Meat optional; can eat vegan too.

Outstanding food and cleanliness. Served very quickly.

You can select your dish, protein, and toppings from various options. However, if you wish to add anything to your dish later, they can't incorporate it directly, and they have to use one-time-use containers, which was not suitable for someone like me who aims to reduce waste. So, be sure to choose everything you want when you place your order. In general, the food is delicious with economic price, the service is quick, and the atmosphere is pleasant.

Highly recommend. And of course my go-to meal option is just like Tortilla. I usually get vegetarian bowl but you can choose whatever you prefer.

Nice and quick service. If you’re used to the American version, this won’t work for you

Rice, shredded beef (barbacoa), hot chili salsa and vegetables mix are nice. However they are stingy with the portion sizes. Very little rice and meat. Must be making a huge turnover.

Portions have gotten smaller but food is still really good and helpful staff!

It's Mexican food, so why the Guacamole is an extra? Should be included not charged as an extra.

Byli jsme tu opakovaně a zkoušeli několik jídel i limonád a vše bylo výborné. Váhám mezi 4 a 5 hvězdičkami. Obsluha relativně rychlá, jediné negativum, že úklid stolů neprobíhá dost rychle, takže ščlověk kolem sebe vidí nepořádek, a ono buritos za sebou binec prostě nechá. Ale celkově vynikající, veliké porce.

Byli jsme tu opakovaně a zkoušeli několik jídel i limonád a vše bylo výborné. Váhám mezi 4 a 5 hvězdičkami. Obsluha relativně rychlá, jediné negativum, že úklid stolů neprobíhá dost rychle, takže ščlověk kolem sebe vidí nepořádek, a ono buritos za sebou binec prostě nechá. Ale celkově vynikající, veliké porce.

Really good food, the price is decent but could be better. Prime location, next to baker Street station. I always get a burrito and it's great because you can eat it on the go. Highly recommend!

We have had the pleasure of being served by these lovely staff: Selvi, Gaya, Vish, Sara and Barbara today, second time this week. They were very friendly, professional and made the place feel welcome and made us feel good, too. Highly recommend this place for food at a reasonable price. These staff are an asset to the company and we will be back again soon. Thank you all very much for yet another feel good meal! We really appreciate it.

Chipotle in London. Very American-Mexican fast food restaurant. In reasonable price, you can taste delicious britto.

Great food and very fresh burritos for lunch. Staff friendly too.

미국에서 먹었던 치폴레랑은 맛이 좀 다르다고 느꼈는데, 제가 잘못주문한게 아니라 진짜로 다르다는 후기가 더 있었네요. 재료를 다 넣었는데도 양이 훨씬 더 적고 맛이 좀 달라요. 특유의 맛과 향도 덜한 것 같았어요. 그래도 오랜만에 프레시하고 맛있게 잘먹었어요! 치폴레의 부리또볼은 정말 사랑입니다.

It's a different food cuisine so don't get traumatised after you buy and taste. It's a great place.

Very average. If you wants a quick average meal this is the place to go

Best place for those who loves to create your own fusion dish of rice bowl or Burritos with house special Guacamole

They serve COLD MEAT in a burrito and push you to add more stuff for a higher price. Unfriendly cashier