Torino Pizza Kitchen in Belfast

Worst takeaway and service ever experienced would rather eat seasoned cardboard

biggest joke ever. ordered two hours ago ITS 5AM and they still havent delivered the food. genuinely never buy from here!!!

Placed an order and it said it would be 55 minutes rang up and the girl said it would be the next order to go out 40 minutes past still no food eventually it arrived over 2 hours later when my husband rang the girl was so cheeky and rude and Apparently she doesn't work in a take away according to her. Food came and it was freezing she offered us £10 off our next order there won't be a next time stay clear from here.

My elderly mother visited this restaurant. Before her order she had asked if the toilets were available and she was told yes. While having her meal, a child who was type 1 diabetic called in and was refused entry to the toilets. After my mother finished her meal, she then went to go to the bathroom to be greeted rudely by a male member of staff who said that the toilet was closed. She explained that she was told that they were open and he replied “that was then and this is now” she informed me of his rude approach and felt embarrassed and now having to seek a toilet elsewhere in the town. I’d like to make you aware of the importance of incontinence, those with diabetes urinate more frequently and also ladies of an age may present bladder problems. This could be a case of an individual with a stoma bag which may have burst or need changing. To refuse anyone the use of a toilet while a shop is still open and also a paying customer is disgusting.

It’s not the first time I have placed an order for our business and we never had any issues before. We have been their customers for many years. This is the first time I ended up in a really unpleasant situation. 5/09/24 I placed an order at 7.30pm and was waiting for it as usual. The driver rang me and said that he was outside but I said I didn’t see him on the cameras (we can see the whole street here and it was never an issue for their drivers to park in front of our premises) so he hung up. Then he rang me again saying he is parked outside but again, I don’t know where he went as he wasn’t beside our premises. I tried to explain to him where we are but he started arguing and he said “Are you coming to get this order or what” I said “I do need this order but can’t just go outside not knowing where you are, looking for you” so he hung up. I rang back to the store on Lisburn road, from which I always order and got to talk with Kristina. She said she will send a different driver as this one came back to the store with our order. So I said that’s ok, and I will wait for him and once again nobody came. As I mentioned before we can see the whole street and there was only my car parked. So I rang her back and she said that the driver is outside when he wasn’t. It was really frustrating as I have ordered from my business before, many times and we hadn’t had any issues like this. I rang their local store for the third time and Kristina refused to give me their head office number and cancelled our order. She also hung up on me twice. So this ended up really ugly. With this customer service we received today I don’t feel happy to order for my business from them again. Nobody likes to be treated this way