Tops Pizza Willesden in Brent

I had a terrible experience with a rude employee over the phone. He was extremely dismissive, talked over me, and didn't let me explain my situation. It was incredibly frustrating and unprofessional. I'm really disappointed because the food itself is great, but this interaction has left a bad taste. I really hope someone in charge addresses his behaviour, as it's unacceptable for any customer service.

Horrible horrible horrible do not waste your money at this dirty shop, rude customer service! Would not being ordering ever again!

Clueless people that lack basic English language. Prices are different from the website. Avoid them at all cost

Just eat I can’t add extra toppings how can you have a site and not have that on their you cant add extra toppings or barbecue sauce coat you need to put that on there so we can order cream toppings extra toppings and pay extra for the toppings and the amount of cheese he gave me on the dairy free cheese pizza it’s a joke it’s like they just sprinkled a bit of cheese in there. You can’t be doing that to people, that’s not right

Was weary of the reviews but decided to give them a go as it's near the bus stop home. Pizza was delicious and affordable. They were also very efficient and only a 10 minute wait. I'm impressed. Will definitely be coming back again Also for halal orders - they use separate utensils and maintain separation between halal meat and non halal meat.

Tops Pizza Willesden where craft the perfect slice of happiness right here in Willesden . At Tops Pizza Willesden, a passionate about pizza, and dedicated to delivering an exceptional dining experience.

My order seemed a bit on the overcooked side. Other than that, it was fine.

I made another order but his time not so helpful and rude. The pizza came with bacon, we dont eat that type of meat. No offer to replace and put down the phone. I WILL NOT BE ORDERING AGAIN.

Never never more They have no respect for the customer, they will do anything to make it your fault away from this place

I've ordered from this pizza pace before used to taste good now the standards have dropped the pizza base was too hard and there was not enough toppings on the pizza

I love tops pizza and will always try and order from them no matter where I am. Second time at Willesden no complaints yet. Would give 5 stars but there’s always room room for improvement. The only improvement needed would be when I request you do funny stuff for a tip that you commit or try your hardest. I enjoy the laughs

Unreasonable staff, will patronise you and throw money at you if you cancel your order after they have messed it up and made you look like its your fault. 1 star for the produce. Everything else including D...ck measuring is a minus to these guys. Shame really

I have to say I was extremely disappointed with not only the service but also the quality of food at the willesden branch of Tops Piza. I ordered a home alone meal and not only was the garlic bread dry and inedible but the ground beef on the piza was not fresh.. I can't even say that the barbecue chicken was any better...the whole meal felt like a waste of money. I wont be ordering from there again.

I been ordering from cricklwood branch for last two years … last 6/7 months it’s pot luck sometimes pizza is great sometimes terrible and dry . Reason I give it one star is that they add £1 on top of what the price is advertised!! That is out of order . Won’t be ordering from them till they get their act together! Very disappointed, feel like they stealing from you !

Amazing and high quality pizza 🍕😍 Highly RECOMMENDED to everyone 🤤

Very disappointed and dissatisfied with this terrible delivery service waited over 45 minutes for a delivery of a pizza an garlic bread no tomatoe on my pizza base and food barely warm to the point due it no being hot the cheese seemed like rubber. It goes against health and safety regulations for any food to be sold fresh and hot. This companies customer services is poor rather than remedy a satisfactory solution they blamed customers not wanting to much tomatoe on the pizza base I did not request less tomatoes base. They also claim the pizza temperature is due to it being the winter months. They also have avoided me speaking to a manager saying that they are not in which is ridiculous this is a dishonest franchise I would like to advise anyone use dominoes or pizza hut who have better quality, standards and customer services. I'm sure if I were faced with this problem by dominoes or pizza hut they would be solution focused and not money hungry. I also do not believe these great reviews are genuine which fooled me it has to be family and friends as now speaking to others close by I have heard feed back to my surprise which is not 5star. I will never ever use the establishment again due to this horrific experience they refused a refund or satisfactory remedy and expected me to take an order again after complaining. Poor poor poor experience and the worst dishonest customer services experience I have ever had There head office were very unhelpful also

I'm really satisfied with amir's service over the phone he was really polite and helpfull I will be always coming to get my pizzas from here now on thanks amir and God bless.

Over an hour and a half to deliver! And we only live 15 mins away!

Lovely pizza but over priced £15+for a medium 10" back home medium is 12" and large is 15" and 10" is small so I was expecting a 12" Disappointed but the pizza was lovely

Not good enough for the price standards has gone down

I love this place, always order from here and their tomato sauce is my favourite! I've only tried the pizza and cheese dippers, cant fault them.

Friendly staffs! Nice pizza! If you are too lazy for making dinner tonight, Top pizza is where you should go!

The pizza was nice, but it's in a rough area, and there was a tramp in the shop causing a bit of grief, and the staff had to shout him away.

Robbers £40 for 3 pizzas 2 vegetableat that

I have had good customer service here all the time. Pizza is great

They are very good and they give you good service and very welcoming

Cracking staff and cracking pizza - given free to an NHS ambulance crew - hero

I am NHS and the guys at tops pizza fed us free of charge, lovely people and lovely pizza!

I have always ordered from tops PIzza. However this branch is an embarrassment to the entire franchise! The worst place. Really bad pizza. I ordered 2 chicken pizzas They only put cheese and nothing else, Couldn’t even taste the chicken. STAY AWAY!!! THEY NEED TO CHANGE THEIR NAME!! They don’t operate like tops pizza!!

The manager is nice and friendly, good tasting pizza's and good deals for feeding the family.

Bad food quality and so expensive is really not recommended

Very Delicious and good costomer service

worst customer service and bad food quality

Rubbish food and very expensive prices and the staff are rude

Customer service is beyond disgusting. They will do absolutely anything not to give you dips with your pizza. They charge you £0.50 for dips despite you spending £15 -£20. And not to mention theres a lady who works there who has the most disgusting and horrible customer service. They always forget toppings and then argue you didn't tell them. And not to mention the extortion prices for their pizza which is not even up to standards when you consider the lack of customer service and hygiene of the place. They dont wear gloves either. And they are mopping the floor and counter service with bleach while they are making your order. I will never use their services because I'm scared of food poisoning..

I can't remember this place very well so I can't add any review

Absolutely rubbish,I’ve been charged £10 for a pizza with 2 toppings very expensive with no quality

The man working there stings he smells it puts the customers off please talk to him to wash body ordure. Disgusting

FIRST OF ALL IT WOULDNT LET ME POST IF I DIDNT PUT DOWN A RATE SO I DONE 1 JUST TO POST THIS...erm everyone that orders from here one of the delivery drivers is a pervert. I ordered food on thursday and only today i got really dirty messages from the guy that delivered to me, i had to put my number down for them to call due to my buzzer being broke, bare in mind i’m 18, living alone i will not be ordering for here again as in the text he stated “ i have your address “i have got all kids of proof. i’m not trying to put anyone off but just be careful .

Don't ask for the offer displayed in the window, they will tell you its not available. Any pizza for £7.99? Kings in Harlesden gets my vote

I want to give him 0 stars for customer service!!!! Me and my friend ordered pizzas for collection he had overdone the pizza the crust was rock hard. my female friend told him thats not how we like it and he simply parred us off and said the pizzas are fine they taste good and he has experience and forced us to take the pizza . we wasnt happy, i told him that customer is always right and we have a right to have our pizza a certain way. and he just puffed and tutted rudely and I've been in going to tops before this inexperienced highly trained monkey started only 8 years ago. he is money hungry and a misrepresentation of tops, i also asked his name and he refused , i told him im gonna do a review. he just laughed. terrible. he is the manager. please sort this out tops.

Disgusting pizza and terrible customer service. The shop is filthy and the manager treats you like dirt. Please, avoid at all cost. There are much nicer pizza places in Willesden.

Cheaters, rip off, you order a medium pizza for 12£ you get a 10" = small pizza! Any pizza delivery will have 10" small, 12" medium, 15" large. Top-rip-off pizza knows how to steal in your pocket! Bad trickers!!!! I never would advise you to become a client. I will NEVER order from those cheater. Most delivery pizza places will usually includes a soft drink and garlic bread. U barely break even for a small pizza sold as " Medium". Bad business!!!!