Tops Pizza in Nottingham

Horrible customer service completely disregarded when trying to resolve issue of them sending the completely wrong food which I was unable to eat due to allergies they then proceeded to call me a liar and end the phone on me now I have wasted a lot of money on food I couldn’t eat

Disgusting never go gere again absolutely disgusting everything was wet and cold driver was late they was being racist and with holding my orders

My dad went here two days ago and brought back the best pizza ever! I Used to go here all the time when I was 7 and havent been here for a while and It just brought back those memories. excellent job.

Entré y pedí mi pizza. Me dijeron 15 minutos, después de 20 minutos pregunté si mi pizza estaba lista, aconsejaron unos minutos y se leerá. A los 30 minutos, el colega del frente y el pizzero están teniendo una discusión interna y mi pizza aún no está hecha. Pedí que me devolvieran el dinero y me llevó otros 10 minutos. ¡Quien sea el propietario necesita contratar a un mejor miembro del personal para el frente de la casa con modales, y un chef de pizza que realmente haga que los clientes ordenen! Absolutamente repugnante esperar tanto tiempo para no recibir disculpas, solo mi dinero. ¡Espero que estas reseñas te ayuden a decidir dónde no realizar pedidos!

Simplemente terrible, la pizza tenía bordes quemados, simplemente pollo no tandoori como se anuncia, pagó pimientos y cebolla extra 3 trozos de pimiento empapados viejos y 2 trozos de cebolla picada, puede decir que todos los ingredientes han estado fuera durante días, marrón empapado lechuga en hamburguesa . . Ni siquiera probé el pollo frito. Valoro demasiado mi salud intestinal. . . solo evita

Absolutely vile, been reported, disgusting. Would not accept complaint and would not give refund. Can not believe this filthy place is actually still running

Tried to order food from this place and the staff member spoke very poor English and was extremely rude. When I asked him what he recommended that wasn't Spicy he kept asking what I wanted. Also stated I was Muslim and he said the takeaway was halal but then recommended me the Hawaiian when I queried if it had Ham in it he said "Yes" !!!! Then when I said I was Muslim again he put the phone down. Please ease AVOID at all costs... there are alot better takeaways in Nottingham than this pothole with better customer staff and manners who don't offer Muslims Ham to eat !!! Also would actually query if it is Halal at all !!!!

Ordered food, told to wait 45 mins. Called an hour later when food failed to arrive at destination. Then we were told we hadn't completed order. Then they said that we weren't serious enough, and they didn't believe we were genuine and refused to let us pay with cash. Called us alchohol and I quote "you have been drinking and laughing too much". That is why they cancelled our order. We weren't even drunk. We just wanted food and they will never get our custom again. There food isn't even that good.

It's a great place for late-night eats being open until 3AM most nights. The offers and deals they do on pizzas are shown on two or three separate boards in and out of the place and all contradict one another. Which offer you get can sometimes depend on the staff member you get. Speaking of which, the staff are very hit and miss. Some are extra friendly but many are not too good and do not handle some situations well. For example, I witnessed one member of staff get into an argument with a drunkard over a racist comment rather than just ask the customer to leave. I would be offended too in their position but I wouldn't compromise the comfort of the customers to make a scene. The place makes up for these shortcomings with some of the best pizzas I'v had the fortune of tasting and at (sometimes) great prices too.

I have just had to take time off work after suffering food poisoning after eating food from this place. After sharing my woes with my housemates they said they had similar experiences. Not worth it.

Very good, delivered on time and really hot.

You cant go wrong with them... i mean if u can feed ur family for a 10er, what more do u want... staff is friendly and polite.. thanks guys

visited after a night out with friends, left my phone on the side whilst I ordered, once I had paid for my food I noticed a member of staff cleaning around where I had put my phone down, miraculously it had disappeared. police were called, who then proceeded to ask to see the CCTV. the member of staff who took the phone said 'our cctv broke today'vile disgusting low life staff with awful food.

the food was really nice from here, would definitely order from here again

Pizza was under cooked but other then that never had problems with this takeaway

Delivery took awhile, missing items but they did bring them out but waited awhile and told us theyd send something free for the wait and didn't. I also requested no salad or mayo on one kebab and it was on both. Food was ok but I really think when making orders you should really read the smaller details because it can ruin someones meal. Lady on the phone was lovely and very apologetic though.

Delivery took awhile, missing items but they did bring them out but waited awhile and told us theyd send something free for the wait and didn't. I also requested no salad or mayo on one kebab and it was on both. Food was ok but I really think when making orders you should really read the smaller details because it can ruin someones meal. Lady on the phone was lovely and very apologetic though.

Lovely pizza helped cure my hangover

Lovely pizza helped cure my hangover

Pizza was under cooked but other then that never had problems with this takeaway

Food tasted medioka, was only warm when arrived, no choice for salad or sauce. I got mayo and lettus. The mayo was too thick and I don't like lettus. Overall I would not advise eating here.

Bunch of cons. Abuse was vile. Calling us niggas and mother fuckers. Disgusting.

Was 45 minutes later then the estimated delivery time

Bunch of cons. Abuse was vile. Calling us niggas and mother fuckers. Disgusting.

Was 45 minutes later then the estimated delivery time

Food tasted medioka, was only warm when arrived, no choice for salad or sauce. I got mayo and lettus. The mayo was too thick and I don't like lettus. Overall I would not advise eating here.

Tasty chicken but ordered donuts but got chocolate cake

Tasty chicken but ordered donuts but got chocolate cake

Only put 1 star for service because I cant leave it blank! Absolutely disgusting!! Under paid me my change and did not sort it out!! Very rude over the phone!!! Didn't get what I ordered and the food was cold. Will not be ordering from here again!!

Only put 1 star for service because I cant leave it blank! Absolutely disgusting!! Under paid me my change and did not sort it out!! Very rude over the phone!!! Didn't get what I ordered and the food was cold. Will not be ordering from here again!!

The was fantastic and tasted very nice will definitely be ordering from here again

The was fantastic and tasted very nice will definitely be ordering from here again

So delicious and fast delivery, loving your work Tops Express! ;)

I think food is really good but the delivery time took almost 1 and half hour. My pepsi was more hot then my pizza...

The food was late and two of the meals we ordered weren't delivered. Had to wait another 40 minutes for those meals to arrive. Not impressed and won't be ordering from here again.

So delicious and fast delivery, loving your work Tops Express! ;)

The food was late and two of the meals we ordered weren't delivered. Had to wait another 40 minutes for those meals to arrive. Not impressed and won't be ordering from here again.

I think food is really good but the delivery time took almost 1 and half hour. My pepsi was more hot then my pizza...

ordered 2 pizzas and a drink, the pizzas were great ! but no drink!!

ordered 2 pizzas and a drink, the pizzas were great ! but no drink!!

ordered 2 pizzas thinking it was 2 4 1 but charged me for 2 even tho it says 2 4 1

food was really nice. will order again

food arrived on time and was to a good standard,

ordered 2 pizzas thinking it was 2 4 1 but charged me for 2 even tho it says 2 4 1

Late and hairy: ordered our food which arrived late. Then found 3 hairs in the pizza. When we rang to complain we were offered a free pizza but didn't want a knew one considering the state of the first one. We were then told that someone would contact us but no one ever got in touch. Will never order from here again.

food arrived on time and was to a good standard,

Order arrives later than the hour stated. There were items missing and when phoned to get them replaced they stated would be 30-45 minutes and again never turned up. Take away now closed so no way of getting help.

Order arrives later than the hour stated. There were items missing and when phoned to get them replaced they stated would be 30-45 minutes and again never turned up. Take away now closed so no way of getting help.

food was really nice. will order again

Two burgers = over 2 hours? No apology for how long it had been food wasnt that hot JUST EAT please contact me regarding this issue.

I was sent a notification from just eat to leave a notification after 2 and half hours after placing my order which is reasonable as people have normally eaten and enjoyed what they ate. However I am still sitting here waiting for an order I placed I have rang the takeaway 5 times and been told it's on it's way it's now been an hour since I was told that. I could have got to Birmingham by now but the delivery isn't here and the takeaway is 5 mins away. Clearly the takeaway lie to its customers that the foods on its way when it's not, I'm still waiting for the delivery while I'm writing this....

Late and hairy: ordered our food which arrived late. Then found 3 hairs in the pizza. When we rang to complain we were offered a free pizza but didn't want a knew one considering the state of the first one. We were then told that someone would contact us but no one ever got in touch. Will never order from here again.

I was sent a notification from just eat to leave a notification after 2 and half hours after placing my order which is reasonable as people have normally eaten and enjoyed what they ate. However I am still sitting here waiting for an order I placed I have rang the takeaway 5 times and been told it's on it's way it's now been an hour since I was told that. I could have got to Birmingham by now but the delivery isn't here and the takeaway is 5 mins away. Clearly the takeaway lie to its customers that the foods on its way when it's not, I'm still waiting for the delivery while I'm writing this....

Two burgers = over 2 hours? No apology for how long it had been food wasnt that hot JUST EAT please contact me regarding this issue.

Won't order from this takeaway again food was disgusting and the timing was rubbish not reccomenned WANTED MY MONEY BACK!

Won't order from this takeaway again food was disgusting and the timing was rubbish not reccomenned WANTED MY MONEY BACK!

Lack of care and attention to the food. cold chips, plain burger with no salad in. horrible experience, would not recommend at all.

Lack of care and attention to the food. cold chips, plain burger with no salad in. horrible experience, would not recommend at all.

Happy with the food but I think there should be something asking on which second (buy 1 get 1 free) we would like as this would stop the confusion

Happy with the food but I think there should be something asking on which second (buy 1 get 1 free) we would like as this would stop the confusion

food was excellent and was delivered before it was expected, managed to feed 5 people for under £20. couldn't be more impressed with this place

Was 45 minutes late and not what I ordered!

food was excellent and was delivered before it was expected, managed to feed 5 people for under £20. couldn't be more impressed with this place

Was 45 minutes late and not what I ordered!

The driver verry bad not foud address!

The driver verry bad not foud address!

Food came quickly and was hot. Will order again

Food came quickly and was hot. Will order again

You should be ashamed. Meat in large kebab was less than in small one in other take aways. I will not order again! JP

You should be ashamed. Meat in large kebab was less than in small one in other take aways. I will not order again! JP

Chips were soggy gave no drink

shocking after an hour an a half after ordering was missing chips and a can of pop that was charged for . and the driver expected me to come out to fetch my food , never again , no customer service at all . and an hour and half wait for half an order that was freezing cold !!!!

shocking after an hour an a half after ordering was missing chips and a can of pop that was charged for . and the driver expected me to come out to fetch my food , never again , no customer service at all . and an hour and half wait for half an order that was freezing cold !!!!

Nice food but was 30 mins late

Ordered Chicken Nuggets but received Wings and a missing Pepsi. Staff were a bit rude when I pointed this out.

The food this time wasn't up to their usual standard. The chicken was over cooked and dry, and they only sent three lots of fries instead of the four ordered. However, this is the first time their order wasn't up to standard. Will probably order from them again as usually food is top notch.

Ordered Chicken Nuggets but received Wings and a missing Pepsi. Staff were a bit rude when I pointed this out.

The food this time wasn't up to their usual standard. The chicken was over cooked and dry, and they only sent three lots of fries instead of the four ordered. However, this is the first time their order wasn't up to standard. Will probably order from them again as usually food is top notch.

you lot always forget to put cheese on my chips i give up with your incompetence

Delivery took almost two hours to arrive, pizza quality wasn't very good. However, the burgers were really nice

Delivery took almost two hours to arrive, pizza quality wasn't very good. However, the burgers were really nice

you lot always forget to put cheese on my chips i give up with your incompetence

The chips were cold, the bread for the burger was soggy and it gets better....I bought a tub of Ben and Jerrys ice cream which was flakey and tasted wierd. Basically how Ice cream goes when it's been left to melt and then refrozen. They refused to come and deliver a new one. I had to go to the shop with the ice cream, they tried telling me there was nothing wrong with it and essentially tried to make me out a fool saying things like 'are you trying to say it's a fake version of b&j'. So rude and ridiculous. If they listened and gained some customer service skills they'd have just come to see the ice cream wasn't right and it's not my fault! I eventually after getting worked up and stressed got a refund. Absolutely awful!

The chips were cold, the bread for the burger was soggy and it gets better....I bought a tub of Ben and Jerrys ice cream which was flakey and tasted wierd. Basically how Ice cream goes when it's been left to melt and then refrozen. They refused to come and deliver a new one. I had to go to the shop with the ice cream, they tried telling me there was nothing wrong with it and essentially tried to make me out a fool saying things like 'are you trying to say it's a fake version of b&j'. So rude and ridiculous. If they listened and gained some customer service skills they'd have just come to see the ice cream wasn't right and it's not my fault! I eventually after getting worked up and stressed got a refund. Absolutely awful!

Brilliant service and amazing food, would definitely recommend

Brilliant service and amazing food, would definitely recommend

Very good, delivered on time and really hot.

Atrocious customer service. I paid £3 for stuff crust. When I received my order, it was missing. I called and the woman who answered the phone sighed over hearing the problem but offered me it free next time I ordered. I said that I wanted it today and she then said she would send me out another pizza free of charge. I asked if they would like the pizza I had returned as I hadn't touched it. She told me it was alright and that I could have both. Pleased with the outcome, I waited for my new pizza. After about twenty minutes I received a call. It was from the restaurant. It was a man who was now saying that I needed to exhange the pizza. I informed him of what I was told and that I had now eaten a few slices. He told me there was nothing to be done then. I disagreed. Eventually he relented and said I could have both but I would have to pay another £3 for delivery. I refused. I attempted to explain the situation to him again but he insisted on talking over me and cutting me off. He kept asking me if I would pay the £3 and if not to stop wasting his time. Incredulous, I told him how poor his customer service was, he just asked me again if I'd pay the £3, I said no, he said to stop wasting his time and hung up on me. Suitably enraged, I called him back and the process repeated itself and he hung up again. I then called the restaurant directly, and guess who answers?! I asked to speak to someone else. Another guy came on the phone and I tried to explain the situation again. He just repeated what the other guy said, but also kept telling to wait and be quiet while he talked to someone else. He also kept interrupting me and demanded I pay the extra fee. I refused. He also told me to stop wasting his time, not to order from their establishment again and hung up. I am a polite person. I didn't shout at these people nor threaten them.

Terrible food which arrived cold and 45 minutes late.

Terrible food which arrived cold and 45 minutes late.

Order took an hour and a half, wrong can of Coke given, wrong pizza base given, didn't want chips with our chicken nuggets... Not good enough

I live in a block of flats, I had a text at 6pm saying can I come outside for my food. It was wet and cold. I waited half an hour for this, I then received a run of text messages as the driver couldn't find my flat. He was very rude and accused me of sending only half my addresses I showed him the order on my phone which clearly showed my correct address address on the order. The food however was good when I eventually got it.

I live in a block of flats, I had a text at 6pm saying can I come outside for my food. It was wet and cold. I waited half an hour for this, I then received a run of text messages as the driver couldn't find my flat. He was very rude and accused me of sending only half my addresses I showed him the order on my phone which clearly showed my correct address address on the order. The food however was good when I eventually got it.

Atrocious customer service. I paid £3 for stuff crust. When I received my order, it was missing. I called and the woman who answered the phone sighed over hearing the problem but offered me it free next time I ordered. I said that I wanted it today and she then said she would send me out another pizza free of charge. I asked if they would like the pizza I had returned as I hadn't touched it. She told me it was alright and that I could have both. Pleased with the outcome, I waited for my new pizza. After about twenty minutes I received a call. It was from the restaurant. It was a man who was now saying that I needed to exhange the pizza. I informed him of what I was told and that I had now eaten a few slices. He told me there was nothing to be done then. I disagreed. Eventually he relented and said I could have both but I would have to pay another £3 for delivery. I refused. I attempted to explain the situation to him again but he insisted on talking over me and cutting me off. He kept asking me if I would pay the £3 and if not to stop wasting his time. Incredulous, I told him how poor his customer service was, he just asked me again if I'd pay the £3, I said no, he said to stop wasting his time and hung up on me. Suitably enraged, I called him back and the process repeated itself and he hung up again. I then called the restaurant directly, and guess who answers?! I asked to speak to someone else. Another guy came on the phone and I tried to explain the situation again. He just repeated what the other guy said, but also kept telling to wait and be quiet while he talked to someone else. He also kept interrupting me and demanded I pay the extra fee. I refused. He also told me to stop wasting his time, not to order from their establishment again and hung up. I am a polite person. I didn't shout at these people nor threaten them.

Order took an hour and a half, wrong can of Coke given, wrong pizza base given, didn't want chips with our chicken nuggets... Not good enough

Drink was missing, but everything else was good

Waited 1 hour 45 minutes for my food

the food was really nice from here, would definitely order from here again

Drink was missing, but everything else was good

Waited 1 hour 45 minutes for my food