Tim Hortons in Thurrock

Served me bacon in my chicken burger! I follow a halal diet. For religious purposes I am not allowed to eat pork, very disappointed and appalled to find bacon in my burger! Staff need to be more attentive and careful, this is the same as someone having a nut allergy or a vegan eating meat products.

This was my first visit and I absolutely loved it and the food was great. Even bought a new mug while I was there.

It is a fast food outlet. Takeaway and sit in available. Food was good enough for a takeaway.

Good drive, Perfect spot to chill, for the price food is worth it, and a lovely vibe

Best place for food without having to queue up to get into lakeside shopping centre..drive through is amazing as well..I had a halal cheeseburger and it was very nice..would recommend if your shopping at lakeside..well done Tim Hortons.

Good place for a break and light snack/meal would go again. Donuts and coffee were great.

Wow this place is very slow and disorganised. My single burger took over ten minutes to be given to me. The lady behind the counter was lovely but the service needs to be looked at. It wasn't busy when I was there so I have no idea why it took so long

It was ok, alot of people in, but wasn't that impressed with the coffee or donuts tbh, but that's just my opinion.

Was looking forward to trying this diner. Wasn't that impressed. I like my food hot. The lattice fries were barely warm, and my chicken bits were not much better. The coffee, tho is very good.

Awful experience. Raw bacon. Avoid at all costs.

Better than McDonalds and Burger King. This is what happens when you let Canada have a go at burgers and I'm all for it. The coffee and doughnuts are great too!

Absolutely amazing! I love their coffee, and their food is halal (off course not pork products)

It was our first visit to a Tim Hortons in England & we absolutely loved it.

Placed a large take away order and half of my items are missing in the bag.

Ok went for lunch for the first time, have only had breakfast before. Food ok Luke warm and quite expensive for what we had. Think will stick to the breakfast in future.

Always busy. The q system is very odd it says collect but it's not ready for about 5 mins after it says collect so I assume they are targeted on q times but the food is always good and fresh and the coffee is always great.

It's one of the best coffees I have ever had

Good stuff. Good food. Fiesta staff. Not to me but to each other 😅

Excelant mocha frappichino tasty burger and melts would recommend you try versus other quick fixes available. Also a £1 brekkie atm,with any drink purchased

Lots of seating, friendly staff, freshly cooked food, clean environment

I have visited this place plenty of times and can say the coffee is GREAT. Always love popping down there to get my usual French Vanilla Latte. The staff are incredibly polite and helpful!

Ordered an iced pumpkin spice latte, they gave me a hot one, went back in to show receipt and tell them I ordered an iced one, but they literally just poured the drink into a different cup and put ice in it so there was no cream or toppings at all. Was hot at the bottom just with ice. Really cheeky and stupid. Its a shame because I liked Tim Hortons but I wont be returning as they clearly were just lazy and didn't know what they were doing.

Had a breakfast. Much better value - and tastier! - than the bigger American chain!

This place had nice coffee and great sweet snacks. The atmosphere is good too

Food isn't the greatest here. The kids chicken was too spicy for my young children. It also wasn't very tender. The doughnuts were very dry. Would expect better especially for the price of them. The lattice fries were nice however. When ordering from the machines, there is no option to remove ice from the drinks. Interior was nice, not noisy and pretty comfortable. Service wasn't great. All the staff seem miserable. I won't be in a rush to return here.

Very busy location for breakfast but staff were friendly and efficient

The chicken tenders were nice but the coke zero tasted like it was watered down.

Came here for the first time with my friend. Hearing loads of people trying it also its a throwback to when I used to have it in Toronto. If you are a Muslim only Chicken is halal and the beef hotdog I believe. Tried the chicken burger not too bad was okay. Fries was nice. Also came another day and got Timbits and Ice Capps which are a must try. Have tried Mocha, Oreo and Maple all which are good. UPDATE: Cleanliness has improved since last posting. Also wanted to shout out Rebecca she was exceptionally amazing today. Catered to my disabled sister by accommodating and providing seating for us and cleaned the table and recommended products for us!

Very good good and good service

Great ! Food always fresh very friendly staff

Nice environment Jamie on the till was very welcoming

I ordered 2 French vanilla drinks and received 2 French vanilla lattes through the drive through. I had a couple of sips and then went back into the store to ask for replacements as there was some confusion. Upon entering the store, I stepped in glass due to a previously broken product on the floor. No one was making any efforts to clean this up. The manager then said I was wrong and I didn’t know what I was talking about. I didn’t catch his name in the heat of the moment but he opened the drink and gave it a mix and said “does this taste like a latte now”. I tried to explain that I can taste coffee in my drink but kept on repeating that the normal French vanilla also has coffee in the drink and that he can’t make me a new one because they are losing money. He then went on to argue with me and after I complained about stepping in glass he tried to say I was wrong and I was trying to cover my faults. I was not happy with the customer service in there. He looked really angry with me, as if I stole something from “his” store.

Very busy on Sunday morning and can see the staff are under some pressure, small error with our order with Hasan graciously fixed promptly and with a smile on his face, he’s a great guy and he made my girlfriends day.

It's never as good as Canada but my Canadian husband needs his timbit fix - just wish that they gave the food ones in the mixed box.

I highly recommend the chicken sandwich and timbits.

Nice environment, delicious food

i was forced to say this for a free donut 😗

Very fast service from binu! Great sweet treats and drinks!

Amazing staff , French vanilla rocks

Tims has now introduced Pork sanwiches with Halal Chicken, they are cooking Pork & Chicken in same oven so it is not Halal anymore.. Such a shame for no more Halal Tims.

Impressive menu. FINALLY a Tim Hortons nearby. Donuts were fresh and so good. Can't go wrong with the coffee. Bonus points for having Lattice Fries

I ordered a cheese and herb toastie. Paid for it too. Tell me why I received a ham and cheese toastie. I'm Muslim and this was for my kid so I'm beyond disappointed.

Food and drink was absolutely horrible. Never ever having it again

Categorically the best fast food restaurant. Really really lovely staff, always clean and the food BANGS. Best coffee on the road as well. 20/10, always a pit stop when I go through the Dartford Crossing.

Lost a customer this morning. Food was horrid and went straight into the bin. Better off to go to McDonald’s.

Like any other fast food but without messy and abusive kids.

Fast food on higher level but lower on hygiene :( was not crowded at all, stuff behind chatting and walking up and down, bin full for more than half an hour, crumbs and papers on tables and floors, woman toilet in mess and without paper (my wife was there) and I'm not really sure where was shift manager when something like this happens... For higher prices, we are expecting higher service and especially clean ambient, not to look around which table is clean enough to sit. Was generous with stars in the hope someone would read it and make the difference. EDIT:Year after. Had to clean the table so we can sit, overall very similar like before, not improved unfortunately. Ordered to eat in and all packed in the paper bag for takeaway 🙄

Toilets where horrible I mean the worse I have ever seen

Donuts used to be way bigger and better quality, what happened?

It's ok if you want a baked doughnut that is expensive. If you are craving a donut there are better out there. Asked the server if the vegan chicken wrap was vegan as it really tasted great.. he wanted to advise about allergens. Kind of him.

Staff is crap they doesn’t know how manor less they take 2 time payment by card and say it’s decline but payment gone throw I come 3 time they west my 20 minute every time I come they Kip saying payment is coming to your account it’s never come One manager to another my £29 is become a drama Stupid staff Ideat Please please if they tell you payment declined make shore check your account they have there system problem staff doesn’t want to help atoll be careful down’t take credit not like they writ there name on resit another skimp

Just had a coffee myself but my partner got the £1 breakfast wrap and hash brown with any hot drink and said it was much better than McDonald’s. As it wasn’t immediately obvious how to get the offer: Pick the hot drink Then yes to the 50p hash brown Then choose your 50p breakfast item

. YUCK Asked for a bacon burger no cheese meal coke no ice I got a bacon burger that was freshly cold the frys were also cold and a coke with no ice my god the face when I said I asked no ice won't go back again if you do hope it's much better experience than ours

Tim Hortons is the best place to go for breakfast fast food. They carer for meat eaters and non meat eaters. And their coffee is great too.

Bibekis amazing thank you for a lovely service

Love the place. The food options here are limited but delicious. Prices are reasonable too compared to the avg. prices of similar food in the town. And of course, you don't want to miss the signature French Vanilla whenever you step in. The only area of improvement I would suggest is to ensure the right distribution of ordered flavors in the timbit box.

The food was surprisingly good as I'm not a burger eater

One of the few places in the uk where you can get coffee and food early till late (6 am to 1 am, drive thru is 24 hrs!). Good quality food - drinks a tad pricey though. Queues build up fast in this place - seems to be mega popular with the locals…

First time ever trying here. Food was great and served hot, lovely brunette young slim girl behind the till had a lovely smile and was helpful, very clean and would definitely visit again.

Great place to hang out with family and friends. It's a little spot in Canada to enjoy donuts, hamburgers, drinks and more. I really enjoyed it with my family here.

Best customer service I have ever recieved. All the girls here are very cheerful and pleasant, I have to give special recognition to one girl in particular Kajal, you brightened a very gloomy day with your kindness and sweetness ❤️. I hope this company recognises what a credit to them their staff are.

Yum.. Donuts are amazing as usual.. Halal food is also available My favorite drink is so satisfying

As from previous trips to Canada, I have got to find out how great timmys is. Also their doughnuts are so great. I realy enjoy coming to Tim Hortons. But as I live in Romford it is around 30 minutes drive away so my trips are few. Sadly I can't get the large catering tins from there as I like to drink timmys at home. The only solution is to buy 2 or 3 large cans when I visit Canada and trust they will last till my next visit. Gimme my Timmys and no one gets hurt.😃😃

I used the drive-thru and got a chocolate brownie milkshake. Quick service from the staff

Never been before burgers so juicy and tender. Great service.

So much better than McDonald's and not greasy. £1 Breakfast with any Drink at full price .

It took them 2 runs to get what we ordered… and it’s not even correct - we ordered meatless wrap with cheese and they gave chicken; and for the drink we specifically asked for no whip cream on top and they did the whipped cream. The food is just below average for fast food. Won’t come for food here again.

Best French Vanilla Latte one could ever have. It was thoroughly enjoyed. Highly recommended.

Bacon burger bun was too yesterday and dry. The apple timber was stodgy Will not recommend service as I waited at the collection point there was a bag on the counter no one came. Then when a second customer arrived they were served I still waited and finally was asked for my number I was handed the bag of food I’d been looking at ….. not good!!

Iconic Canadian fare, Maple Pancakes, Cherry Crush, Iced Capp Coconut... took us right back to Canada ❤️

We've been to many TH's in Canada and a couple in the UK. Sadly, this one was awful 😔 Terrible service, other than the lovely lady who collected our trays. Food was sub par, not a patch on other fast food outlets. On the whole, not good 😔

I went through the drive through in the early hours of the morning. Staff were polite and friendly. I ordered chicken burger with cheesy waffle fries. Fries and burger were both ok. Nothing to write home about

Good food and environment but asian guy on till is always not friendly and ask wired questions when getting the special offers ir daily family deals

It's not the best coffee place. In order to reduce the queue time, staff is moving the orders onto the collection queue, but your food is still not ready, and you have to wait like another 5 minutes to pick up your food.

Really nice clean restaurant. Plenty of places to sit and the seats were comfortable. Watched a member of staff going round cleaning tables and sweeping while we were there. Food was very good, burgers are tasty and the lattice fries make a nice change. Only Little niggle is the touch screen ordering could be a bit clearer.

I really do like the food and the tim tums. What lets it down is the staff. Totally unhelpful and not bothered.

Service is not so good. My diet coke was left in a corner where I could not see it. I thought it was still be made so waited for some time. In the end, I had to ask for it. Not very happy at all.

Went in to grab some dinner and as usual food was fast, hot and tasty. I live that it's all halal I just wish you would change the bacon to turkey, beef or lamb bacon to make it a fully halal joint. Drinks are always delicious and as usual qe grabbed a box of doughnuts and frappe to go! Great service from all, restaurant and toilets very clean.

Fantastic bacon sandwich at breakfast

Being scammed bought French vanilla cup is not filled to top terrible service

Never heard of this place before but thought I’d try it. Really impressed and will 100% be back! Chicken burger so good 👌🏽

Lovely breakfast, my new favourite guilty pleasure. The breakfast wrap, with a hash brown, is great. Eating in or drive through is probably the better experience of TH. Because if you order from Tim Hortons via Uber Eats, expect to wait forever just for your order to be prepared. Usually, 45 mins from ordering, before your order is even cooked, then allocated to a driver.

The food was nice and the atmosphere was great

Mediocre. Timbits were ok, doesn't live up to the hype unfortunately. Had tummy trouble later on, not sure if this place was involved or not. Maybe overpriced for what you get.

Food is always nice and piping hot

Got the £1 breakfast such good value for your money

First time visiting Tim Horton with my new bride we had breakfast I had a wrap with brown sauce my wife had sausage and egg muffin and some pancakes and maple syrup 💯 fresh and really tasty

Discovered this place when shopping at Thurrock. Had never heard of it before so wanted to give it a try. This was my second visit. The chicken burger is really nice as are the lattice fries. The service is prompt and there are a lot of seats available. The doughnuts are really nice and the coffee is pretty decent too.

Love their breakfast wrap meals and their frappe drinks. Their drive through is convenient and runs quickly and efficiently. The prices are good and cheaper than competitors.

Super quick service, delicious doughnuts. Always plenty of parking. Timbits are the best.

Breakfast muffins served with cold fridge temperature bacon and cold eggs.

I had sausage and egg muffin, which was smaller than other burger company I am used to. Also one of our eggs was too soft. Also was there at 9.30 in the morning and 2 toilets broken and the other toilet was filthy.

Great tasting coffee l, doughnut was a little dry not fresh ambiance was good

Had the pleasure of experiencing this up and coming franchise. Food is to be on self taste. For me personally it didn't tickle my pallet, however the cold drink options are great. Coffee quality is good too. The atmosphere and decor is very easy on the eye. It's a fresh change to your typical coffee bar or food joint. Improvements can be made via the food department most definitely.

Had to ask for the tea we'd ordered. Then had to go back and get the milk and cream (which the lady doubted). The bacon was a little salty for my taste, but was impressed with the amount! Milkshake was more a slushy. The toilets were disgusting! It was only 9.30am. This was our first and only visit. Sorry guys!!

Heart so many things from friends about this place and decided to visit in person the one thing i wanted to try was a crawler donut as i had few in States before at Dunkin Donuts and i just love them. Order a coffee and a donut and did not got disappointed the donut was super fresh moist and sweet delicious after that we has ordered donuts home to try other varieties.

Quick service and tasty toasted cheese sandwich. Good place for a bite to eat when shopping.

Try the honey-dip timbits and the medium roast coffee, they almost make up for an abysmal service, dirty toilets and rough local clientele

Food is absolutely disgusting!! Will never eat there again overpriced and the taste is just horrendous

No A\C very hot on summer like now,food ok like in oil station ,coffe the same,nothing special!