Tim Hortons in Thurrock

Ordered latte coffee which was strong and watery. The small donut balls so dry they were unedible. The larger donuts where so under cooked and doughy, impossible to eat. Fries tasted like they were cooked the day before. The staff were busy dealing with complaints and seemed confused. Overall, for the 20 pounds we spent most of it went in the bin. It was a complete waste of money. We will not be going back.

Very clean, hygienic place, tasty food

Really nice food I was pleasantly surprised

Most don't know "Timmy's" is Canadian. They have some in the the northern American states, nice to see them in England. The Double, double is the way to go

Lots of seating, friendly staff, freshly cooked food, clean environment

Had Breakfast at Tim’s this morning. Large Americano and added a bacon roll and hash brown into the deal for an extra quid. £4.35 all in. Great coffee, great bacon Rolland hash brown. They put McDonalds to shame. The difference in the food and its quality is like chalk and cheese. Needless to say McDonalds is never on the menu….

Love it!!! Went through the drive through and a lovely young boy served me think his name began with G, he really made me laugh, it made me hungry for timbits ❤️❤️❤️🐰🐰🐰

Right I'm not being funny.....BUT you are a Canadian coffee shop and food so where is the... (GRADE A MAPLE 🍁 SYRUP) Bacon&pancakes 🥓🥞 with "Lyons golden (maple flavour) is not an acceptable substitute

Inside is lovely and clean. Quick service and friendly staff!

We were blown away about how impressive our experience was at Tim Hortons. I have been to a few TH chains in Canada, and the service I got here was miles better than any of these. The ordering system was simple and effective, the staff were extremely friendly (offered to bring my food over to save me waiting) and the food was delicious. Such good value and an amazing range of breakfast options, i absolutely love Tim Hortons.

I love this place. Like a coffee shop but you can get burgers. Great staff too

Served by Mohan at the lakeside Tim Hortons who was patient and respectful. Unfortunately, he was dealing with a difficult customer (no fault of Mohan) to which end we reassured him. He was lovely & smiley. Need more people like Mohan :)

Great food especially breakfast £1deal lunch good too, love the Banoffee latte

A nice breakfast, well priced if you do the drink first then add a breakfast for £1, clean & tidy restaurant with good service.

Absolutely love thier coffee, They do excellent ice coffees and amazing donuts. I must say a very enjoyable experience.

Food was great and service was quick

The best fast food place in my opinion, reasonable when you take advantage of the breakfast for £1 deal.

I like the person who collects the trays

Craig on phone orders been so rude :(( I with with little kids and felt so annoyed

Stopped in to grab a couple of drinks for me and the family as we made our way home. Ordered 2 coffees, 2 soft drinks & 2 fruit shoots plus a box box of Timbits. Timbits, fruits shoots and soft drinks appeared at collection point fairly quickly. However we were stood for a further 20 mins waiting on the 2 coffees. In that time another 11/12 orders were completed/ collected. Eventually 2 coffees appeared but were placed on someone else’s tray and taken. We then had to ask for our coffee’s before they were made.

The service here every week when I go with my son is incredible. Especially from Linda who takes time to make sure my son is okay and is having fun. It’s always clean and spacious in there too.

Better quality value burgers than McD's

Food is always fresh, hot and tasty, never have to wait long for my order. It’s good to go into a fast food restaurant where the staff put the customers first, rather than being ignored to deal with online orders

Very good food but staff not very friendly

This was first visit to this franchise. It was a horrible experience. First they take ages to prepare my order,secondly the chicken burger was one of the worst i ever had. This chicken was rubbery and hard in consistency.It felt like they took it out the freezer undercooked it and served it to me.The tenders were ok.The seating arrangements were good. I just walked out after i finished my drink without letting the staff there know and they themselves appeared clueless and moving around aimlessly But based on my experience this will be my first and last tvisit to this franchise.

Linda provided excellent service while me and my children sat down to eat breakfast. This was nice because I've always felt the staff behind the counter at Tim Hortons Lakeside don't give any customer service apart from giving you your food. You need more people like Linda to brighten people's day! Well done Linda. Keep up the good work!

Always a great experience at Tim Hortons. Great food. Not busy. Clean. Great service.

Mixed review of tim Horton. The toastie was tasty, the hot chocolate was very hot but lovely. But for only 4 items it was very expensive.

Service was very slow. Food and drink were terrible. It ended up in the bin and we went somewhere else.

I ordered Box of 6 doughnuts, and a burger meal. What I received was absolutely shocking. Fries were so dry and hard, you could chip your teeth on it, I paid for a bottle of Fanta, received drink from dispenser which wasn't fanta at all. But doughnut were the worst ! So stale and dry! Manager refused to give me a refund, very poor quality of food, and bad customer service.

Great to return and see Tim Horton's thriving on a busy Sunday @Lakeside. Staff are engaged and on-toes. Stark contrast to nearby Costa. Not sure why regular coffee (which is great) is +30p on meal deal, is a staple of this brand after all.

I'm always torn by Tim Hortons. Parts of the menu are great, but some parts are very poor. Restaurant is often busy at meal times, but a lot of it seems to be that it is disorganised, so food isn't leaving the kitchen.

Fantastic atmosphere! Must try the criss cross fries! Coffee is just the ordinary, same as costas, or starbucks!

Love the breakfast deal. Just 1 pound..

I recently visited this Tim Hortons expecting the usual comfort and quality, but unfortunately, I was sorely disappointed. the dining atmosphere was lacking. The tables weren’t properly cleaned, and the overall vibe felt uninviting. But the real letdown came when I ordered my coffee. Instead of the proper glassware or even a sturdy cup for dining in, I was handed a flimsy paper cup that made the experience feel rushed and cheap.

Lovely early morning coffee and breakfast.

Great doughnuts and the cheese and gravy lattice fries for christmas are delicious.

Staff are friendly and great atmosphere. Even for just a coffee

terrible. sister ordered an oreo frappe and it tasted like water and sugar mix. my latte which was supposed to be a white chocolate and hazelnut didn’t even taste like that. waste of money

Bibek the manager was rude. And doesn’t listen to customer. Apparently I need to wait at the order box for 5mins even though no one responded

My day was ruined when I was given a cranberry or some other flavour of hot chocolate when I asked for mint. My wife had been ill all week and was really looking forward to her mint hot chocolate, which she needed to reinvigorate her. We were very excited. Alas, we were horrified to discover that our delightful minty, winter warmer, was, in fact, rancid raspberry or cranberry flavoured! I'm very disappointed. I want to ask your employees to ensure that they are thorough and pay attention to detail, to prevent another misfortunate mix-up of chocolate based beverages. Good day sirs, ma'ams et al.

Served me bacon in my chicken burger! I follow a halal diet. For religious purposes I am not allowed to eat pork, very disappointed and appalled to find bacon in my burger! Staff need to be more attentive and careful, this is the same as someone having a nut allergy or a vegan eating meat products.

This was my first visit and I absolutely loved it and the food was great. Even bought a new mug while I was there.

It is a fast food outlet. Takeaway and sit in available. Food was good enough for a takeaway.

Good drive, Perfect spot to chill, for the price food is worth it, and a lovely vibe

Best place for food without having to queue up to get into lakeside shopping centre..drive through is amazing as well..I had a halal cheeseburger and it was very nice..would recommend if your shopping at lakeside..well done Tim Hortons.

Wow this place is very slow and disorganised. My single burger took over ten minutes to be given to me. The lady behind the counter was lovely but the service needs to be looked at. It wasn't busy when I was there so I have no idea why it took so long

Good place for a break and light snack/meal would go again. Donuts and coffee were great.

It was ok, alot of people in, but wasn't that impressed with the coffee or donuts tbh, but that's just my opinion.

Was looking forward to trying this diner. Wasn't that impressed. I like my food hot. The lattice fries were barely warm, and my chicken bits were not much better. The coffee, tho is very good.

Awful experience. Raw bacon. Avoid at all costs.

Better than McDonalds and Burger King. This is what happens when you let Canada have a go at burgers and I'm all for it. The coffee and doughnuts are great too!

It was our first visit to a Tim Hortons in England & we absolutely loved it.

Absolutely amazing! I love their coffee, and their food is halal (off course not pork products)

Placed a large take away order and half of my items are missing in the bag.

Ok went for lunch for the first time, have only had breakfast before. Food ok Luke warm and quite expensive for what we had. Think will stick to the breakfast in future.

Always busy. The q system is very odd it says collect but it's not ready for about 5 mins after it says collect so I assume they are targeted on q times but the food is always good and fresh and the coffee is always great.

It's one of the best coffees I have ever had

Good stuff. Good food. Fiesta staff. Not to me but to each other 😅

Excelant mocha frappichino tasty burger and melts would recommend you try versus other quick fixes available. Also a £1 brekkie atm,with any drink purchased

I have visited this place plenty of times and can say the coffee is GREAT. Always love popping down there to get my usual French Vanilla Latte. The staff are incredibly polite and helpful!

Ordered an iced pumpkin spice latte, they gave me a hot one, went back in to show receipt and tell them I ordered an iced one, but they literally just poured the drink into a different cup and put ice in it so there was no cream or toppings at all. Was hot at the bottom just with ice. Really cheeky and stupid. Its a shame because I liked Tim Hortons but I wont be returning as they clearly were just lazy and didn't know what they were doing.

Had a breakfast. Much better value - and tastier! - than the bigger American chain!

This place had nice coffee and great sweet snacks. The atmosphere is good too

Food isn't the greatest here. The kids chicken was too spicy for my young children. It also wasn't very tender. The doughnuts were very dry. Would expect better especially for the price of them. The lattice fries were nice however. When ordering from the machines, there is no option to remove ice from the drinks. Interior was nice, not noisy and pretty comfortable. Service wasn't great. All the staff seem miserable. I won't be in a rush to return here.

Very busy location for breakfast but staff were friendly and efficient

The chicken tenders were nice but the coke zero tasted like it was watered down.

Came here for the first time with my friend. Hearing loads of people trying it also its a throwback to when I used to have it in Toronto. If you are a Muslim only Chicken is halal and the beef hotdog I believe. Tried the chicken burger not too bad was okay. Fries was nice. Also came another day and got Timbits and Ice Capps which are a must try. Have tried Mocha, Oreo and Maple all which are good. UPDATE: Cleanliness has improved since last posting. Also wanted to shout out Rebecca she was exceptionally amazing today. Catered to my disabled sister by accommodating and providing seating for us and cleaned the table and recommended products for us!

Nice environment Jamie on the till was very welcoming

Great ! Food always fresh very friendly staff

Very good good and good service

I ordered 2 French vanilla drinks and received 2 French vanilla lattes through the drive through. I had a couple of sips and then went back into the store to ask for replacements as there was some confusion. Upon entering the store, I stepped in glass due to a previously broken product on the floor. No one was making any efforts to clean this up. The manager then said I was wrong and I didn’t know what I was talking about. I didn’t catch his name in the heat of the moment but he opened the drink and gave it a mix and said “does this taste like a latte now”. I tried to explain that I can taste coffee in my drink but kept on repeating that the normal French vanilla also has coffee in the drink and that he can’t make me a new one because they are losing money. He then went on to argue with me and after I complained about stepping in glass he tried to say I was wrong and I was trying to cover my faults. I was not happy with the customer service in there. He looked really angry with me, as if I stole something from “his” store.

Very busy on Sunday morning and can see the staff are under some pressure, small error with our order with Hasan graciously fixed promptly and with a smile on his face, he’s a great guy and he made my girlfriends day.

It's never as good as Canada but my Canadian husband needs his timbit fix - just wish that they gave the food ones in the mixed box.

I highly recommend the chicken sandwich and timbits.

Amazing staff , French vanilla rocks

i was forced to say this for a free donut 😗

Nice environment, delicious food

Very fast service from binu! Great sweet treats and drinks!

Tims has now introduced Pork sanwiches with Halal Chicken, they are cooking Pork & Chicken in same oven so it is not Halal anymore.. Such a shame for no more Halal Tims.

Impressive menu. FINALLY a Tim Hortons nearby. Donuts were fresh and so good. Can't go wrong with the coffee. Bonus points for having Lattice Fries

I ordered a cheese and herb toastie. Paid for it too. Tell me why I received a ham and cheese toastie. I'm Muslim and this was for my kid so I'm beyond disappointed.

Food and drink was absolutely horrible. Never ever having it again

Categorically the best fast food restaurant. Really really lovely staff, always clean and the food BANGS. Best coffee on the road as well. 20/10, always a pit stop when I go through the Dartford Crossing.

Like any other fast food but without messy and abusive kids.

Lost a customer this morning. Food was horrid and went straight into the bin. Better off to go to McDonald’s.

Fast food on higher level but lower on hygiene :( was not crowded at all, stuff behind chatting and walking up and down, bin full for more than half an hour, crumbs and papers on tables and floors, woman toilet in mess and without paper (my wife was there) and I'm not really sure where was shift manager when something like this happens... For higher prices, we are expecting higher service and especially clean ambient, not to look around which table is clean enough to sit. Was generous with stars in the hope someone would read it and make the difference. EDIT:Year after. Had to clean the table so we can sit, overall very similar like before, not improved unfortunately. Ordered to eat in and all packed in the paper bag for takeaway 🙄

Toilets where horrible I mean the worse I have ever seen

Donuts used to be way bigger and better quality, what happened?

It's ok if you want a baked doughnut that is expensive. If you are craving a donut there are better out there. Asked the server if the vegan chicken wrap was vegan as it really tasted great.. he wanted to advise about allergens. Kind of him.

. YUCK Asked for a bacon burger no cheese meal coke no ice I got a bacon burger that was freshly cold the frys were also cold and a coke with no ice my god the face when I said I asked no ice won't go back again if you do hope it's much better experience than ours

Staff is crap they doesn’t know how manor less they take 2 time payment by card and say it’s decline but payment gone throw I come 3 time they west my 20 minute every time I come they Kip saying payment is coming to your account it’s never come One manager to another my £29 is become a drama Stupid staff Ideat Please please if they tell you payment declined make shore check your account they have there system problem staff doesn’t want to help atoll be careful down’t take credit not like they writ there name on resit another skimp

Just had a coffee myself but my partner got the £1 breakfast wrap and hash brown with any hot drink and said it was much better than McDonald’s. As it wasn’t immediately obvious how to get the offer: Pick the hot drink Then yes to the 50p hash brown Then choose your 50p breakfast item

Tim Hortons is the best place to go for breakfast fast food. They carer for meat eaters and non meat eaters. And their coffee is great too.

Bibekis amazing thank you for a lovely service

Love the place. The food options here are limited but delicious. Prices are reasonable too compared to the avg. prices of similar food in the town. And of course, you don't want to miss the signature French Vanilla whenever you step in. The only area of improvement I would suggest is to ensure the right distribution of ordered flavors in the timbit box.

One of the few places in the uk where you can get coffee and food early till late (6 am to 1 am, drive thru is 24 hrs!). Good quality food - drinks a tad pricey though. Queues build up fast in this place - seems to be mega popular with the locals…

The food was surprisingly good as I'm not a burger eater

First time ever trying here. Food was great and served hot, lovely brunette young slim girl behind the till had a lovely smile and was helpful, very clean and would definitely visit again.

Great place to hang out with family and friends. It's a little spot in Canada to enjoy donuts, hamburgers, drinks and more. I really enjoyed it with my family here.