Tim Hortons in Dundee City

Went when it first open and it was clean and tidy...fast forward a few weeks and the times I have been back,bins are overflowing with rubbish,and tables and rubbish on floor. Standards have dropped off. Another visit here and immediately regret it. All the staff just stand about having a laugh, when the tables and bins are needing cleaned. This place has went down hill rapid.

French Vanilla Coffee tasted like a hot sweet milkshake. Not for me…

All the staff very friendly and helpful specially Sachin and couple of other one great job guys keep it up

Nice relaxing atmosphere with music and comfortable seating. French Vanilla is lovely and choice of food suits a wide range of people.

First time visitor, the restaurant was very clean and tidy, looked more like a nice café than a fast food chain. The breakfast menu was large and on a rotation screen so it took a while to decide what to order. Staff were friendly, kind and patient. Food was good, hot and tasty.

Excellent service, awesome staff. Would recommend

Manager at this Tim Horton’s is fantastic. Customer service is impeccable. We had a lovely, albeit brief, time.

Tim Hortons is nice establishment to go and also miles ahead of McDonald's for breakfast. Staff are friendly and efficient. Nothing is to much trouble. Plenty of space but can get naturally busy at certain times. They have a brilliant £1 breakfast deal. You first pick your drink. I bought a medium coffee for £2.69 with the £1 breakfast added that's £3.69. I choose a medium white coffee original blend (bog standard coffee) I had a choice of milks skimmed, semi, full fat oat and soya. Which is not what you get at other fast food outlets. Breakfast consisted of a single hash brown which makes up 50p of the breakfast but what makes this deal brilliant is that Tim Hortons has loads to choose from. I opted for the closest comparison to MC Donald's breakfast I could for point of reference but I could of had a sausage and egg bagel (something McDonald's apparently struggles to 'bring back' yeah... Bring back the MC rib because your in trouble MC Donald's). Anyway there's loads to choose from I could chosen the iced frappacinio and a cheese toastie. This is what makes the big difference; choice. To summarise. - MC Donald's breakfast e.g. coffee, sausage and egg MC muffin and a hash brown. - £4.59. Tim Hortons - same combination - £3.69. saving 90p. Now that's alot! Would I choose Tim Hortons again? Yes. Everytime whilst this deal continues.

The food was delicious but I had to reheat in the microwave because it was cold when it arrived . Also no straw for my frappe x

first time I ordered from here. the food arrived cold. Expected more from this company especially for the price they charge.

Absolute waste of money tbh can’t tell how many times I have this a try and every single time without a doubt the food is sh*te and cold not good enough

The best doughnuts I've had from TH. And they were still warm. They're lovely. Thanks again ♡

What’s the point of drive thru if they tell you to park and wait? Guy told me a couple minutes, 10 minutes pass by I go through drive thru again then receive my order. I shouldn’t have to chase you go get the order I paid for. I will say that the staff are lovely just let down a lot by speed. Perhaps this has to do with understaffing in which case hire more people.

Wow it's called tim Hortons but portions smaller than McDonald's taste like McDonald's I ordered 2 triple cheese burgers got to mini cheese burgers with burned hard chips and little drinks for 22 quid it's a disgrace not a good shop

Great food and drink would recommend 👍

Self service ordering screens are overly complicated when you don't know the menu. Staff are helpful in making a 'manual ' order.

Great service today from Sachin at Tim Hortons drive through. 👍

Far superior than Perths operation. Staff actually know what they're doing and service was quick. Place was busy as well.

Donuts are great! And usually, lattice fries are very nice but burned to a crisp this time. Would be nice to be able to choose ur donuts in the box.

drinks spilled all over bag and food ruined everything. won't be back

Just a normal Tim Hortons. Nothing terribly exciting. Decent breakfasts though.

Ordered today got home and one meal with no burger shop wasn't busy only my order being made so really wasn't hard no phone number to contact the shop over all poor service Spent around £40 to not even get full meals

been here twice now, food is always cold and not fresh. waffle fried are stale and rediculously rock solid, i chipped my feont tooth on one of them. iced coffee is okay, slightly warm. burger - said no mustard, they put mustard anyway. not a happy bunny

Coffee is poor, food is worse, music is crap and too loud, and the chairs are uncomfortable. Should have turned around left when I saw how poorly situated the "self order" stations were. They were practically unusable because of the sun shining on them. Obviously, these clowns have never heard of a shade!

That's why the food is cold when you get home, because after 20 minutes there is no one to pack it. It is not always the driver's fault! Have a great day 🙂🙂🙂

We visited the new Tim Hortons in Dundee with mixed results. A lot of the advertised products were not available as they were not stocking them, however, they were all over the advertising and ordering stations. The place was very quiet, but no one seemed in a hurry to serve or deal with issues. The burgers we got were OK, the lattice fries has to be returned as very over cooked and cold, they were replaced and fine after that. Overall very disappointed. I did complain, so I will see what they say

Brilliant love having breakfast here

I tried the delivery service twice over two weeks. The first time the food was way below standard and cold on arrival. I thought that this may have been a one off so tried it for a second time however I had the same disappointment cold and not worth the money, do yourself a favour and stayaway

Great but overall disappointed in the lack of selection of our timbits

I work in units across from TH, went for first time to get a huge snack !!! Was ignored waiting at counter, to busy serving drive through customers. Absolute awful experience for my first and now last visit .. terrible service for me .. drive through customers and regulars who love your snack spot, but for me absolute awful and not a patch on McDonald's across the road. I'm 63 years old and was left standing and eventually just walked out in disgust, won't return again to experience an inconsistant service yet again from un interested staff. Terrible !!!

The food is great as is the service 😋

THERE WAS NO STRAW :( pls next time :)

Helpful staff and clean store. Enjoyed

I like the food. It’s yummy. The people are nice

The lattice chips were ice cold. That went into the bin. There were only 9 wee donuts. The only item that’s maybe half good is the frappe. Not worth the money. Sorry Tim thortons

Typical fast food nothing special.

Restaurant sent us the entirely wrong order, we ordered three meals + three full-size donuts and instead received two meals + donut bites. For a new customer, this is a pretty terrible first experience.

Food didn't arrive warm, may be the distance travelled though.

Amazing as always can never go wrong with tims

Security needed We enjoy coming here, the atmosphere is nice and it’s usually very clean. The customer service is good and the food doesn’t usually take too long. We love the cherry cooler drink! Our most recent visit was a shock, however .A gang of unsupervised teens (seemed approx 12-14 years old) were causing problems with antisocial behaviour, shouting non-stop and making a mess. Quite stressful, far from the chilled atmosphere you normally get here. As a customer, I would feel more comfortable returning if there were security cameras inside and outside the premises. Maybe a team of security staff would be worthwhile too?

Gave order to another customer. Had to wait 10 mins for meal. Lattice chips were basically all crumbs and Luke warm

Hot Food completely stone cold and inedible. They put it all in with iced coffees and the lattice fried rock hard and freezing. Sent wrong donut also ! With how much it cost so disappointed

Late as some excuse that there was no drivers BUT, the meal was absolutely disgusting it was freezing cold,

only received part of an order and ALL food freezing, fries have had to go straight in the bin. Awful & a waste of money. I am not happy & no way to contact the restaurant.

Great alternative to Starbucks / McDonalds - coffee is great, desserts are a big hit and halal options available with the chicken. Great quality and value for money!

Pleasant atmosphere, quick service. try it and see

Positives: dark roast coffee is amazing! Nice decor and relatively fast service. Doughnuts obviously done right and tasty. Breakfast offer is good value and tasty. Iced coffee is nice. Negatives: burger is awful, it tastes like microwave a burger with that chewy texture. Too much sauce on it and it’s tiny. Definitely not eating a burger here again. Lattice fries were cold, didn’t get milk by default for my tea. Chicken tenders are coated in black pepper- wasn’t stated on the screen. My 6 yo did not eat it because of it. I would come here for breakfast and a doughnut, makes sense. They should stick to what they do best and don’t offer awful burgers.

Only received half a cup of coffee due to amount of spillages

Limp hash browns and eggshell in my egg muffin :(

First and last visit. Kept saying need to go and see what it's all about. Done I can't see me ever going back again. Slow!! Put through our order handed two bags with our doughnuts one missing member of staff grab a box and put in the missing doughnut. I never knew how slow it was to make 3 cups of tea.. Will not be back

Delivery was exceptional however order was wrong and the coffee was not secured by Tim hortons staff and had completely spilt and drained in the bag ruining the incorrect doughnut

Since when does a vanilla mocha come with ice, cream and chocolate sauce?

Took the servers over 20 minutes to cook 2 bacon rolls. Slow and disappointing.

Driver was super nice and food was good everything there.

Still loving the cake doughnuts. They're so moreish xx

Good place to sip a coffee and talk business

Nice atmosphere. Coffee was very good. Comfy chairs.

Reposting my review now I know the managers name! Sachin is the epitome of customer service. He makes every trip here an absolute joy, and we come more regularly because of it. He makes sure that we leave smiling, as every time the service is personal, considerate and speedy. He and his team are a joy to interact with, from the minute we walk in to the minute we walk out. The atmosphere is fantastic, the store is always very clean, and we never have to wait long for our food. I am yet to have a complaint about this team or store! We now come so regularly that the team recognise us on sight! I highly recommend this store, and hope everyone gets to experience the quality of service we receive each time we visit the store.

The service and staff are absolute rubbish. After waiting an hour, we were told that the system is not working and so the food can't be served. My son was not feeling well and so we brought him to the restaurant so we could feel good and eat. The visit was so disappointed, and we left with hungry kids 😕 😑

First time I’ve tried this place, I certainly won’t be back, the food was cold and hard when I got it, the waffle fries were hard and uneddible. The burgers were mushed up and once again stone cold. The chicken tenders were also very hard and cold. Very disappointed, the two drinks were very refreshing though, albeit had to drink them without a straw. Also came with no dips. :(

Manager looked at young girl in disgust as she tryed to apply for a job that they had advertised and staff on other hand is very polite the manager needs to learn some manners

Thanks for putting our iced drinks next to our food

there isn't a section to.customize burger as I don't like condiment aka mustard or tomato sauce it was a bit disappointing to find it on child's burger

I love your chocolate doughnuts ♡ And the apple fritters are always nice too x Thanks again xx

First time we eat here (we are Swiss tourists) much better than McDonalds) Toilets were clean and the staff was friendly and accommodating The burger was a little more seasoned than its competitor, which I thought was good

Nice and clean. Friendly staff, quick service and enjoyable food.

Sorry to complain but the coffee was 50% ice and it did not taste like coffee, also I don't know if there was vanilla beans at the bottom or if the coffee was not mixed properly because there was a brown substance at the bottom of my drink. Yet again I am sorry I complained alot I hope you have a very nice day.

food was good but missing a donut

the food is fresh and lovely. however this time there was no sauce on any of the orders. which was disappointing.

Lattice fries were overcooked. Bacon burger was good and moist. This was the Dundee branch and very busy.

Mixed review! Went for a lunch takeaway as we were travelling. Chicken sandwich was great, husband was disappointed with the bacon double cheeseburger, poorly presented and not very tasty. Went as far as to say he wouldn't order again. We go here for the iced coffee but this time it was disappointing. Will go back as it's the first time it didn't quite meet the mark. Less content, despite ordering a large and hardly any ice. Can't really comment on service as you order through the screens in store, not a word was said when I picked up the order. Would expect some level of interaction, may as well be fully automated!

Good value and tasty breakfast deals.

The hot chocolate was decent, the temperature was quite enjoyable, although could've done with being a touch hotter, consistency was mostly good, very smooth until the very bottom of the drink, and the overall richness was okay, a little dull but otherwise acceptable. 4.5/10

Delivery time perfect. Donut holes are a bit stale. But glad I got to try them with a meal deal!

Lattice fries and burger freezing cold, bacon missing from burger, burger was prepared with toppings on bottom of bun, no straw for drink. Latte cold. Will avoid in future

Wrong times. 5 hash browns missing and one coffe small instead of large

ordered 2 coffee caramel frappe and vanilla iced latte vanilla one was spilled all over the bag cup was empty when i opened the bag

coffee spilled all over bag food soaked had to be binned

food was terrible! It arrived with the juice spilled over everything, the driver showed me

Second time visiting, lattice fries were cold, burgers were luke warm. Shame, as it was excellent last time 😔

The food here is great, and the service is friendly and fast. Prices are reasonable, too. You can't beat their coffee, in my view.

I honestly thought they just did coffee and snacks! My first visit but will definitely come again. Lovely food, friendly service and the place is spotless. Quite impressed 👍

OK, so for a £1. Yeah, it was OK not a patch om Mcds. For being made fresh it wasn't very hot. tea was OK. Would I go again . Nah. Sorry but I'll stick with Mcds.

I'm missing something from my order

Better than Mcdonald. Beautiful environment.

Service was slow but it was really busy.

Great food. Great breakfast deals which are perfect for busy mornings.

Good parking . We had sit in coffee. Coffee great, pleasant atmosphere. Must come back to get another box of your tasty doughnuts. 😋

Ordered 2 large latte and a 12 deluxe donutbox. Idiot tried to say I ordered a coffee and 6 tidbits then marked it as delivered when I refused to take it. Order number 228561082 and 40 quid out of pocket.

Iced coffee is great, food is okay.

Love ambience at tim hortons alongside the donuts

great service today! will be back

The food was slightly burnt and cold. I had to heat it up.

Pleasant enough to sit in quick service

Garbage. Food is terrible quality and overpriced.

Would be better if straws were included for drinks.

The coffee was undrinkable, it tasted like boiling water with a hint of coffee essence. If you like actual coffee, go anywhere else. Tried a burger too and it tasted like old fashioned cheap burgers you would get from a grubby van. First and last time at TH. 👎

1st time using this got to say it was spot on driver was nice and friendly which on a sunday morning its always the case with some people ha ha ha defo be using this again thank you

Expensive for delivered cold and small portions, waste of money! Tasted like cheap burgers from Iceland, milkshake was like it was powdered with ice and lattice fries were chewy and cold.

Undercooked and cold food with average at best coffee served to you way too fast. This sums up tims in dundee. Takeaway food should be fast it should not be so fast that by the time you drive round the corner from the kiosk at the drive thru its ready to be handed to you. Ordered a few times from here now and will not be back. Each time its super quick but the food is luke warm and undercooked. No one wants streaky bacon that is almost still raw and a sausage patty that is so cold the cheese has not melted. The hash brown was freezing and soggy as had been sitting around for ages. I'm a massive tims fan from my time in Canada. Stick to donuts as the breakfast isnt cutting it.