The Landmark Hotel and Leisure Club in Dundee City

Disappointing considering we traveled from south. PROS: Comfortable bed, easy check-in process by staff. Had the potential to be a really good stay but just unfortunate being dismissed when presenting an issue, staff were friendly however feel there was no effort. Not far from Dundee Town Centre, which is a plus. Free parking on property which we had no issues with getting a space each time for our 3 night stay. Nice shower in the hotel room. CONS: When entering our room, the room was conjoined with another, with a lock between two doors (and the other room). This was not disclosed at any point prior to booking, and unfortunately the people who were staying next to us kept opening the door on their side which was loud, and noisy. The TV in our room did not work, it would turn on but had 0 channels due to connectivity issues so couldn't watch it. There's also no main light in the bedroom, so we felt that the lighting was really poor within the room. The hotel room was also quite tired, and run down. You also do not stay in the castle looking image on the photos, to the right there is a more generic hotel area which you stay in. The spa was quite run down, and in comparison to the photos used to advertise the hotel, it looks tired. You also have to use your hotel room towels as pool towels, and get them replaced in the morning/or by reception. Which is a bit awkward, and I think it would be better to have a supply of spa towels. The highlighted issue for our stay was our first evening. Me and my partner were celebrating our anniversary and had therefore pre-booked prior to our stay to have dinner in the gorgeous dining room listed on the website. We thought it would be well fitted to celebrate. Upon heading down for our pre-booked 6PM slot, we were told rushingly that someone was sat at our table, and told to come back at 6:30PM. We were unable to sit in the bar and wait, as were also not told that evening a wedding would be taken place, therefore felt like intruding if we sat in the bar (despite no tables). We therefore returned to the room, to return half an hour later, to be seated within the bar to have our evening dinner. My partner was looking for the toilet at the time prior to eating and found that the restaurant listed on the website was there, but we were sat on the outside of the restaurant entrance (presumably since the wedding party was hosted in there). We therefore returned to the room, to return half an hour later, to be seated within the bar to have our evening dinner. My partner was looking for the toilet at the time prior to eating and found that the restaurant listed on the website was there, but we were sat on the outside of the restaurant entrance (presumably since the wedding party was hosted in there). Rightfully a wedding has right of being priority, but at no point prior to booking was I told that we would not able to be sat in the restaurant due to the wedding (which was likely to have been planned for months with this hotel). Because of this, and already have ordered drinks and food, we had our dinner in the bar area and was not able to experience the restaurant. After eating, my partner complained to the reception about our experience, from here, all that was said was ‘all I can do is apologise’, which we felt instantly dismissed and felt that there was no effort to rectify the problem despite paying £70+ on dinner. Our room number was taken however we heard nothing after this and nothing was done to compensate our evening by the hotel, which really ruined our anniversary.

Lovely hotel Super breakfast Helpfull and friendly staff .Will try the leasure facilities next visit.

We checked in on Thursday, and from the outside, the building and grounds are well presented. The team was pleasant at checkin. The rooms, however, are in serious need of an overhaul. All the walls show wear and tear. There were a few stains on the carpet in our room. Moving on to the bathroom, there were cracked tiles around the toilet area. The restaurant and bar area need furniture to be replaced and cleaned.

No food available which was a pain as reception told us to go to restaurant then restaurant said we have a wedding on so that takes priority but there's a KFC 2 miles up the road .fine if you've got a car .service is really poor

Not too bad. Staff very nice and the room was adequate. We had a family room (large king bed and a camp bed for my son). Everything was fine, but just a bit shabby here and there. The pool is pretty small and the water was pretty cloudy, but it appears to see a lot of traffic as it's attached to a gym with sauna and steam room. The food was really good, couldn't fault it really, but just little signs here and there that it could use a freshen up. Seems to be a hub for overnight stops for tradesmen as well, which wasn't a problem for me, as I used to be one 😄.

The location is okay but not particularly scenic. It is too far from Dundee unless you are a walker I guess. The walk on an incline to the nearest bus stop will maybe take you 20 to 30 minutes (if you're a bit unfit like me) but it's at the side of a bypass with no official pavement. There isn't a shuttle service anymore. If you have a car it's a simple straight road in 5 to 10 minutes. The restaurant is airy and bright but a bit expensive for my liking. I'm afraid I only had one breakfast in the 3 nights I stayed there and it wasn't worth £15 to a skinflint like me. The bar is homely and very comfortable. The pool is smallish but lovely and the whole area is very clean and smart. To come from the pool to sit under infra red, heated lighting is a delight. I didn't try the sauna, steam room or gym. The staff are very friendly and helpful. It was a nice stay.

Lovely clean hotel good location not far from the beautiful Broughty Ferry. Lovely staff, great breakfast, brilliant price, Thank you for a lovely relaxing stay we will be back

Really convenient place for a quick break with really good friendly staff. The soup and sandwich combo is always good, tasty and filling. Thanks to all.

My daughter loved it but the ceilings were far too low for me, not even possible to take a shower.

We did not have a good experience with this hotel just everything from room not having heating not very clean staff were very bad mannered disabled parking taken up by Jym members. And still watching on a reply to our complaint for 3 months now.

Had a fantastic stay at the Landmark. Cean, well appointed room. Great food and friendy, helpful staff. Could not fault.

Given the price point, this is a great place to stay. While, the room was a bit simple, I truly loved the hotel itself and staff that works here. I also appreciated the bath tub in the room (whereas a lot of hotels only have showers). The staff at the restaurant has been absolutely amazing! I would highly recommend for anyone to come by here for dinner or your next event. Both the young lady and the young gentleman behind the bar are just lovely. The hotel has a steam room and a sauna, a heated pool and a fitness center. The majority of the rooms (if not all) appear to be located in the modern addition to the historical building (meaning you’ll have updated amenities). The wi-fi works well. The parking lot is huge. In terms of location, the hotel is a bit far from the city center. It took us may be 10 min by car, so it’s not a walkable distance after you had a few drinks in winter. Just something to think about while you plan your stay. Perhaps, if you have a car or can get a ride from a ride sharing app, this would be a suitable choice.

Amazing hotel with steam and hot sauna. Wifi is really great

I stayed here one night as I was visiting relatives in Dundee the room i booked was a standard room (107 ) my room was clean & comfortable as my room was at the back end of corridor it was quiet . The hotel is a nice location that has plenty of parking. My only complaint is I feel I was short changed check in is 3pm I checked in around 3.40 ish & check out is at 10AM One night stay doesn't seem fair too enjoy the facilities I would have preferred a later check out like 12 noon seems fair . for a one night stay . so your getting 19 hours for one night. 8/9 of them your sleeping. I was out visit my family for 5/6 hours so I never got the benefit of the hotel facilities so I literally got a few hours to enjoy my room. I would have liked longer so I could have enjoyed the grounds walking or sit in reception or enjoy the bar or swimming or gym for this reason I was disappointed. I understand you have customer turnover but for this reason I wouldn't come back in a hurry and look for a hotel with beneficial check in check out timeslots.

Stayed for 1 night , room was great can’t complain at all. , however service in bar and restaurant have a lot to be desired, told it was too busy with 4 tables in restaurant , currently sitting with 3 xx in the restaurant and have been told it’s too busy.