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OpinionsNoteGoogle2.0954.4

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Wow first timer for me and the wife went for a weekend break from 6th to 8th of September 2024 and all i can say is what a experience from start to finish spa and staff was amazing enjoyed it that much I'm thinking of becoming a member all staff in bar and restaurant were very helpful and friendly all the time best breakfast I've ever had all food was amazing rooms were lovely cleaned both days felt so welcoming would 100% recommend good value for money

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Anthony Toulson . 2024-09-08

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Very nice place to stay. Staff was very friendly and helpful for the entirety of our stay. Was there with my wife for 3 days. Hotel is in a quiet location just outside Leeds. Great for enjoying nature when the weather is nice. Restaurant is a bit pricey but food is fresh, tasty, and well presented. Overall very pleased with our stay here. Would 100% recommend.

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Daniel . 2024-09-07

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Wonderful massage from Laura! Thank you!

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Anastasiia Artemenko . 2024-09-07

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Speechless...our stay was fabulous service and facilities was beyond our expectations, staff were friendly professional but not overfamiliar

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Stephen Lafferty . 2024-09-02

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Very clean hotel. Room was spacious. Spa was brilliant. Food amazing, especially breakfast! Tasty local produce.

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Richard P . 2024-09-02

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I don’t usually travel anywhere because of mobility issues but I wanted a change. I found this hotel on Google, it was also recommended simultaneously by a relative. I phoned to clarify some details, receptionist was really lovely. I was still anxious but as soon as I got there, the hotel had such a lovely atmosphere. Met Tia at the front desk and she’s such a beautiful bubbly person, I immediately felt so comfortable, she was so helpful and great, it really made me feel welcome and at ease. The hotel is beautiful, rooms were brilliant. There’s lots of railings for people with mobility issues, a lift and it’s very accessible. I didn’t realise the rooms don’t just come with coffee machines, you also have a kettle, iron, ironing board, hair dryer etc and you get unlimited access to fresh water and milk, near your rooms. Dinner was delicious, Micheal was so helpful and kind, we have specific dietary needs and he made sure we had good meals. The spa treatments and spa areas are so relaxing and calming, they have a great atmosphere. Special thanks to Yvonne, she gave me a lovely leg massage and was lovely and Abby. She did wonders on my back, face and head. She was really nice, down to earth and sweet. Only thing is, I still had the hair oil on and a head cap when I went to sleep and it stained the pillow covers so let me know if you need reimbursing lol Abby, the creams called Sebclair non-steroidal cream. Thank you so much for such a lovely environment where I managed to get out of the house and feel comfortable and relaxed away from home. Definitely would recommend this with a lot more stars if they gave me the option. Health permitting, I’ll definitely be back. Thank you so much. I’ve had such a lovely time. Apologies for spelling anyone’s name wrong.

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Faz A . 2024-09-02

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The spa package we opted for with the discounted rate available certainly made the overnight stay good value. We have had however more enjoyable spa experiences in other venues. The evening meal was enjoyable in a relaxed setting seen to by a very attentive and knowledgeable Matthew. Breakfast was also enjoyable although from what we saw the cooking of the eggs was not consistent with my husband's egg white being under done. Location took us a little by surprise in the middle of what looked like an industrial estate but there to enjoy the hotel facilities for 1 night this wasn't a problem for us and once inside you could have been anywhere. Maintenance needs a little tlc with a rather unsightly mark on the carpet and taps in the bathroom not the easiest to turn off once you've got them on. But overall our stay was a comfortable and peaceful one.

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Stacy Williams . 2024-08-31

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Enjoyed overnight stay with spa treatment. Only upset Tuesday is childrens day in pool. We would have booked Wednesday /Thursday if informed.

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Janet Oldfield . 2024-08-30

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I only really used to hotel for sleep, so I can't comment on the food or the spa. Rooms were very pleasant and comfy. Good pillow selection. Coffee machine in the room with fresh milk available at the end of the corridor. The only real issue across lots of rooms was the shower going hot and cold all of the time.

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Adrian Plaw . 2024-08-27

MORE AT Google

Spa facilities pleasant. Massage lovely.

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Jane Dawson . 2024-08-26

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Very over priced. Surprised they don't charge you extra to brush your teeth. Stayed a few years back when breakfast was buffet style and the use of pool was included in the price of your room. Breakfast is now served very slowly and spa facilities come at an extra cost. Wasn't impressed with them two changes. 1 over night mummy n daughter spa stay cost me nerly £300. Trying to do something nice for your kids is getting near on impossible. Remember your based in Leeds not London!

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Faye Johnson . 2024-08-07

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Came here on the overnight spa package with a friend in July. We were booked in for our treatments at 1pm. Prior to our massages we were given a form to complete asking for our preferences and if we have any conditions we need to inform the staff of. I asked for my massage to be done in silence, however, the lady spoke to me the entire way through, so i am not sure why i was asked to spend 5 minutes completing it. The massage itself was lovely and afterwards i felt more relaxed. We were then guided to a quiet room where a variety of drinks of water, teas and coffee were free and available. We were not able to book into our room until 3pm but we were free to use the pool and spa facilities. The room itself was rather small and very dark and had numerous stains on the carpet. We stayed in a twin room. It was not somewhere where you could really sit and relax prior to the evening meal and the bathroom was rather dated and tiny. Not what i was expecting for the price paid. On the evening we ate in the restaurant on site. The staff were lovely and the food was cooked perfectly and tasted lovely. The bar was also a nice area with live music. A nice stay but due to the rooms i would not stay overnight again.

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Nikki Copes . 2024-08-07

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Another fantastic visit to The Thorpe Park Hotel with friends. The staff are super friendly and welcoming. We loved every part of our visit and can't wait to visit again. The Terrace restaurant is a lovely extra to the hotel 👌

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Kelly Hainsworth . 2024-08-06

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Horrendous nights stay at this hotel food not brilliant over an hour wait for a pre booked lunch and then got to remind them about dessert 1 hour 45 mins in total to get food and dessert that’s after a reminder that you are there the miserable woman that deals with complaints needs a course on dealing with unhappy customers as she is one miserable 🐄 Jess W, want to offer you £50 of your next stay laughable why would anybody want to stay here after the way we was treated The only good thing about this place is the spa treatments the girls upstairs in the spa are fantastic an absolute credit to a poor hotel Hi Paul maybe if said lady hadn’t treated us like complete liars this review would of been different maybe said lady could do with some more training in customer service after speaking with other staff members that’s exactly the response they would expect from her we as customers have spent best part of £2000 in that hotel in just over 12 months yes we are annoyed I could spend £70 in premier inn and be treated better than we have been from your hotel also it’s not a personal attack it’s a honest review

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steven F . 2024-08-05

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Overall we absolutely loved our stay, the family room is really well set up and my kids loved the little additional touches. Great food and super helpful staff. Only downside was that there was a lot of noise in our room both from other guests and from the nearby laundry which was operating overnight. Not ideal when trying to get small kids to sleep.

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Ruth Shilston . 2024-08-05

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Our second visit to this hotel and we came back for comfort and familiarity. My husband was recently diagnosed with a lung condition and this was our first trip away so we wanted somewhere familiar and Thorpe Park did not disappoint! Booked online and then spoke to Jess who made sure we got an accessible room with a wet room and that made the stay so comfortable for my husband. All the staff were super helpful every day and couldn't do enough to help us. Only addition that would've made the stay perfect would ve somewhere to house a liquid oxygen tank. That would help us stay for longer. But we will definitely visit again. Thanks to everyone at Thorpe Park for helping my husband and I have a wonderful anniversary weekend away.

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S B . 2024-08-05

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Comfortable and caring at a very difficult time for the family. The warm and comfortable embrace of the surroundings was exactly what I needed as we lost our Father. The girls at the desk remembered not to say 'Enjoy your Day' as we left in the morning and it is touches such as these that made a very hard time bearable. Access for me, as a wheelchair user was great and I could get a shower with ease. I wish I'd had time to try the Spa and the Pool, but not this time. Perhaps next time....? Thank You everyone. You were appreciated.

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Dawn Holmes - Hedgehog . 2024-08-03

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Staff were very lovely, kind, helpful and thoughtful to our needs. Hotel was fantastic, it us very well organised and laid out. We had a very lovely stay here, thanks to the staff everything was effortless and so comfortable. Thanks to all the staff who work very hard x

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Vicky Elliott . 2024-08-02

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Excellent. Reception staff are great, really helpful and informative Really lovely room. Bath and shower. Comfortable variety of pillows. Air con. Super clean. Spa and gym are also triffic Highly recommended.

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Zachary Landau . 2024-07-31

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I came back in January for a facial as a one off birthday treat. I've now been back every 5 weeks since, as my treatment was just perfect. My therapist is Sally, she is so warm and instantly puts you at ease. Thank you Sally for making me feel human again x

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Jodie Bedford . 2024-07-26

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Lovely hotel - very attentive staff - excellent food in the restaurant had a very enjoyable stay.

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Angela Richardson . 2024-07-24

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Wonderful hotel with amazing rooms, fabulous spa and extremely helpful and friendly staff. Food fabulous too, especially breakfast which was outstanding. We will definitely be back

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Amanda Waller . 2024-07-22

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Lovely ambience. Delightful Spa. Slightly let down by service at the restaurant

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Babajide Adeyefa . 2024-07-22

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Rang in a mid of week to ask for a spa day pass bookings and have been told that there is no need to book, we can turn up anytime, pay for it and use service. Unfortunately after we showed up on a saturday afternoon we have been turned back and told that spa is already full. It was really disappointing as saturday was ruined after planning and traveling from another town. I do understand that it may get busy, this is why we rang to make a booking and been told that we do not need one. Poor customer service and planning.

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Simona P. . 2024-02-12

MORE AT Google

Loved it super friendly lovely accommodation and recommend

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Creative One . 2024-02-12

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The staff elevate the 4 star rating to 4 star with a heart. Great stay

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Fran Gaught . 2024-02-06

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