The Urban Chocolatier in Brent

Great service. Great dessert ❤️❤️❤️

Amazing and delicious milkshake served by very friendly kaushalnick

They kept me waiting 25 minutes for 1 Hotcholate and 1 Shake they saw I was waiting and they were talking to their friends and colleagues in their language.

Very quick service and yummy desserts!

Entertained a group of us late on on a Saturday nightn

Deserts ia very yummy and stuff service very fandly , kind & fantastic parson kaushal thank you 😊

Deserts were very good. And staff were served very well. Specially from the staff member kaushal is very polite and friendly.

Outstanding deserts and good value for money. 😋

Mojito was very tasty and refreshing but only a little bit sweet.

Kaushalnick was a great waiter , great service!

Kushal and Vidhi were exceptional and extremely kind and professional really made my birthday a great time. Customer was top notch and we were extremely satisfied Thank you again and cannot wait to come again

Chocolate urban staff was very good n polite we met Koshal his service was very good .

Their waffles never disappoint me..been there few times and love the waffles..pancakes and crepes are nice too but please try their waffles..

wonderful food and great service !!!!

Great service! quick and easy transaction and amazing tasty treats

Good portions and filling! Quality top notch too worth it 🌟 good customer service too!

Good place to chill at night, Kaushal has given us a good service

Best place for dessert with friends and family Good service by kaushal

Don’t believe the buy one get one free on cookie dough!! Got 1 only kmt

Kashal gave excellent service, food was very nice. Would highly recommend.

Kaushal had very good customer service and made me feel very welcomed and at home. He assisted me with my requirements and gave me an amazing recommendation of biscoff milk cake

AMAZING service. The food was slaying. I was VIBIN at this place. Very good music taste. Would come again. (P.S. Toilets are clean)

This dessert shop is located on Wembley High Street and is very easy to find, it’s just a 10 mins walk from the underground station. They had a wide selection of desserts, and I ended up choosing a sundae. However, it felt a bit too sweet for my taste, and the drinks were quite average.

Amazing food and environment. Great customer service by Khushi and Kaushal made the bestest lotus biscoff frenchtoast! Highly recommend.

Amazing customer services, very friendly staff. I will recommend urban chocolate high street to everyone. Big thanks to kaushal.

Today we went to urban we met to kaushal. He assist us very well and gave us good suggestions about milkshake and we tried what he said it was very delicious and delight.we got good customer service.

This place never disappoints! Love the Desserts & Hotchocolate! 🤭

Great dessert choices staff very helpful would come back again

Kaushal & nick gave us best service and we enjoyed our dessert ❤️❤️

I just visit for ice cream and the happy chap Kaushalnick sold me the items worth £27. In the exchange of free Tuesday coffee deal.

Amazing service delicious desserts, love it

Good and drinks were really nice and good customer service. Really happy😁😁

The san Sebastian milk chocolate cheesecake was absolutely delicious 🤤 . Also I would recommend the milk cakes over here🥰

Amazing Service from the staff, had a great latte and was treated with kindness, this is the type of service that will make me come back another time! Great job!

Khushi was attentive and helpful today during our visit. She went above and beyond to serve us and make our visit a lovely one.

The staff here are lovely and were so patient and helpful with understanding the menu. Will definitely be coming back, clean restaurant great music/vibes. Really great overall

The rebull mojito by kaushal was very nice

Very nice dessert, music is too loud however and wish it was off.

Banging spot, recommend everyone to come here. Kushal great guy and lovely service.

Came with my friend and we were warmly greeted by Sam. She was very sweet and seated us in the booth. She helped us through the options and told us how we can order at the till. The staff brang our desserts to the table which was amazing. Sam made sure to check on us and make sure everything was good. They were out of gelato which was upsetting but the soft serve was still delicious.

Kaushal provided really great service, kind and prompt and welcoming. Thanks!

Staff were amazing to us. The best team honestly

We have ordered pistachios milk cake and cookie monster which was simply amazing....must visit 😍

Love the food everything was just delicious. The Service was actually so nice everyone was so sweet and welcoming.

Good service from Kaushl and very good atmosphere must visit

suprebb awesome loved ittt top service by kaushal

Kaushal was very kind and helpful

Delicious brownie and ice cream…

I recommend you get the hot chocolate, they make it with love.

Amazing dessert, very friendly staff and superb atmosphere. Would love to come here again.

Excellent service and food, Kaushal and Nick

sinful bun is a fan favourite at ours.

I'm a regular customer but on this occasion was served a burnt cookie dough. One side was burnt but the whole cookie dough had a burnt taste. The staff acknowledged that I was a regular customer and said he can't replace it because only one side is burnt. It's an absolute joke that they're willing to lose a regular customer instead of replacing one cookie dough. They refused to do anything and we just left it there and left the place. Would steer away from this place, honestly an absolute joke of customer service and customer retention strategy.

Lovely staff Great desserts Glad I came in and brought my little sister Special shoutout to the evening staff

Nice staff and service is top notch. Even though didn’t wanted but but manager’s convincing ability forced me to purchase thier new kunafa chocolate. Thanks kaushal nick.

I had an amazing experience. It was our wedding anniversary and nikhil served us. He was really really sweet and kind. Loved the service !!

It was a wonderful experience specially Nikhil he was very kind and he has photography skills as well because he took very nice pictures of us and he made our anniversary more exciting thank you again buddy..

Best Place For Family, Staff They Are Amazing I Will Come Back Soon.

Great taste and great vibe. For all the sweet-tooth best spot 👌 😋 👍

Absolutely amazing place, come here all the time! Got a pistachio milk cake, would add a picture but you can tell why not 😂 it didn’t last long

Great customer service delicious desserts

The foods were a good size and tasted really good

Waffles were too good and I specifically came from india jst because rutvika is working here and she suggested me this place. Thank you for such a good vibe.

Khushi and rutvika makes nice brownies sizzler and waffles as well However service is also good and the atmosphere is awesome you should provide some bonus

Best dessert place in town. Was served by khushi and she was really warm and pleasant!

Loved the desserts here! Very good quality and 10/10 for taste. Special mention to Khushi who was very welcoming and pleasant. Highly recommended.

Nice food, music, atmosphere and service what more can you ask for. 10 out of 10 and thank you Khushi for the great experience.

Deserts are really yummy and not to sweet! Came for my daughters 21st birthday 🎉⭐️🧁🩷 Need a shop in the Acton area as there is nothing like this there!

delicious deserts, open a shop in acton or ealing.

Kaushal Nick is the BESTTTTT person ever!! He makes the experience here absolutely AMAZING!!!! Because of him we’re coming here all the time and he gives us so many deals. Because of him he has literally gained a loyal customer forever. Genuinely down to earth person! INCREASE HIS PAY!!!!!!!!!!!! He’s an absolute legend!!!!!!!!

“We recently visited this amazing dessert spot in Wembley, and it did not disappoint! The quality of the desserts was top-notch, and the portions were generous—perfect for sharing between two people. What really stood out was the excellent service we received from Nikhil, Khushi, and Kaushal. They were friendly, attentive, and made sure our experience was perfect from start to finish. Plus, the prices were very affordable for the quality you get. If you're looking for a sweet treat in Wembley, this is the place to go!"

I had an amazing time at this dessert shop! I ordered the cookie dough and vanilla milk cake, and both were absolutely delicious. The flavors were perfect, and the desserts were super satisfying. A big thanks to Nikhil and Khushi for the great service, making the experience even better. Highly recommend this place for anyone with a sweet tooth!

Had a great time here in urban chocolatier

Very nice place. Nice dessert and service.

Best dessert place in wembley. Staff are really friendly. Shout out to the manager and Rudrika 🫡

I recently visited Urban Chocolatier with a friend, and we indulged in their San Sebastian Cheese cake. The dessert was truly remarkable, which was rich, flavorful, and beautifully presented. It was one of the best cheese cake I’ve had, with an indulgent balance of texture and sweetness that left us thoroughly impressed. The ambiance of the place was also commendable. The environment was clean, comfortable, and inviting, providing the perfect setting for a relaxing dessert experience. The service was generally good, with the staff being polite and attentive. However, there was a slight hiccup during the billing process. As I went to pay, one of the staff members suddenly asked a rather random question, which caught me off guard. It turned out to be part of a customer survey, but the abruptness of the approach made it feel a bit disconcerting. While I appreciate the intent behind gathering customer feedback, I believe there is room for improvement in the way these interactions are handled. A more clear and thoughtful communication approach would enhance the overall customer experience. That said, the desserts and the overall atmosphere were fantastic. Urban Chocolatier excels in delivering delicious, high-quality treats, and I would definitely recommend it for anyone seeking a sweet indulgence. With a bit more polish in the customer service, it could easily become a top-notch destination for dessert lovers.

This place is amazing. Crowded at 11 pm. Explains itself 😂😂

Very friendly people!! Frappe is very delicious

Very friendly people and so delicious everything. Recomand ❤️

The people are really kind. Food is great and innovative. Really loved it and the way they present their food!

Lovely food and atmosphere, speak to kaushal

San Sebastián cheesecake was not a San Sebastián cake. San Sebastián is a burnt cheesecake. In fact what we were served wasn’t even baked. It was just a cheesecake covered in pistachio cream. Very disappointing as even the description reads “ baked cheesecake is smothered in our homemade pistachio sauce”.

Exceptional service from staff especially by Nikhil..amazing food....superb ambeince

Ordered so many times from them and never disappointed. Thank you so much for this really appreciated 🙏 My all time favourite ☺️

love the place, good place to chill relax with friends family, the staff is good too, the one (Rutvika) serves us, was too good.

Love the place , Good environment, Good service from staff special Mention for rutvika . Love the service from her would love to come again. THANK YOU.

Really delicious staff is extremely friendly

Super great had some lovley deserts

Authentic experience in the store. The taste was really good.

Delicious dessert and amazing atmosphere 😋 😍

Kaushal was great and very attentive. Thank you! Made our day

went today for a milk cake,i ordered lotus biscoff and wow it tastes heavenly.The guy who took order was very kind.10/10 🫶🏻

Fabulous service given by brother name nikhil and the food is amazing

Great customer service from. Kausar

they need e to checkthe oder before giving the driver for delivery

I love coming to Wembley urban chocolatier they always have the best customer service and go above and beyond. The food is excellent and very tasty.😋

The bubblelicious, red velvet heaven and brownie sundaes were amazing and the staff was very friendly

When I arrived, the atmosphere was positive. It was my first time, and I had a great experience. The shake was delicious, and Nikhil was very polite. Thank you!

Great food and service. Everyone was friendly and helpful and the food came very fast too.

Order has been accepted after 30 minutes , delivery came after one hour thirty minutes.