The Topiary Coffee Shop & Restaurant in Isle of Anglesey

The website stated plenty of vegan options and when got there only had cake, soup and fried breakfast. This was a SUNDAY. Ordered the vegan soup and when arrived several options removed as stated were NOT vegan and cooked with the non -vegan. The soup was awful like baby food and had a weird taste. 1 hour later husband and I had bad stomach pains and later loose bowels so food was either OFF or not vegan. We complained via email and were told that the toppings WERE vegan and they had 4 separate fryers. This makes zero sense as food was cooked fresh and suggests the fryers on that day were MIXED use. We are locals and have eaten cake there before. We won't be using the restaurant again as we ended up paying for a meal which had less and was NOT worth £6. It was a Sunday lunch and apparently only on Mother;s Day can you order a decent vegan meal..

We’ve been here many times and always found the food and drinks a little on the pricey side but were of good quality. However, upon purchasing the usual drinks today, we were very disappointed as they tasted watery and weak. Back to the tills we went and a very friendly and helpful member of staff explained that the boss had changed supplier recently. For that you can read the high prices have remained high but the quality has vastly reduced. It’s a shame that this has happened to increase further their profit margins. There is only 2 ways to make this known. 1. Here on Tripadvisor and 2 by not coming back. Shame

The online menu has Specials, but it wasn't offered at the table which was surprising for a Saturday I thought. Limited choice at after 11am. We ordered Fish Finger Butties, which were served with Mayonnaise not Tartar Sauce. They were nice but definitely not worth the £8.95 price tag. The coleslaw was nice but the"side salad" consisted of a few items placed atop a very small little gem lettuce leaf! Cake selection is poor, not the options they had when they opened after refurbishment and nothing like the choice there used to be pre Strikes. We also ordered x2 buttered scones, only for the waiter to add "with Jam and cream?" so we agreed. The price for a buttered scone was £2.45 ... don't know what the charge was with the "extras" as its not on the menu and we didn't get a bill.. We had to go to the till to pay as staff did not come over to us even though it was not busy.

What can I say except a very disappointing visit to have a coffee and cake …. Staff next to useless . Nobody any interest in serving anyone … needless to say we were not served staff chatting to each other and taking no notice of customers .. had to leave and will not come back again

Just been for a sunday lunch here,and we will not be rushing back anytime soon. £11.95 each for 1 course which was ok but expensive for what it was.Had to order from waiter but could have ordered through my phone app if it had been explained properly.The mezls are placed at a drop off table which you have to go and get? No condiments were offered to you,and the way out which is a different route to coming in ,was not informed of that until nearly out!

Found it hard to believe I paid £9,25 for a Quiche a little badly presented jacket potato a tiny portion of coleslaw and a minute salad. How disappointing.

The Topiary has never failed to deliver quality food and service but this year especially with all of the difficulties it seems to have gone the extra mile when we went for our afternoon tea. There is a new and easy innovative system involving ordering by mobile, social distancing within the restaurant was very reassuring and the service remains polite, upbeat and delightfully friendly. My friend and I felt safe there and were provided with plentiful cakes and sandwiches with our tea. For those looking for a treat and want reassurance that wherever they are going will take every care they can to look after you, this is the local place to go. Highly recommended to beat away any looming lockdown blues. The staff are all very prepared for the new demands on them, they are friendly and most importantly patient with their customers.

Food was good, could have done with more roasts & vegetables, beef was very tender. Well set out for social distancing certainly miss the way it used to be but that's life. Won't stop us going though 👍

This was our first visit since lockdown, having eaten there on many previous occasions and have always enjoyed reasonably priced, home cooked food. However, the first thing we noticed was the changes to the dishes on the menu and how expensive the meals had become. A small 330ml bottle of Diet Coke was £2.30! We ordered our food via mobile phone, which we thought was a great idea. When our drinks arrived, however, our waitress left them on an adjacent table, which meant that we had to get up from our table to get them! See attached photo. My husband's choice of food was already out of stock, despite it being 11:50! So he was offered an alternative, which was a little more expensive, but we were not charged the difference. When my food arrived, I was surprised by the portion size. I had ordered the quiche platter, which was supposed to come with garlic & rosemary roasted potatoes, salad & coleslaw. I think I had a teaspoon of coleslaw and the 'roasted potatoes' were actually crushed new potatoes, so not what I was expecting and was looking forward to. All in all, though we felt safe in the restaurant with the social distancing precautions in place, we were very disappointed with our food. It was expensive and the portions were a lot smaller than normal. We will not be returning for food again. Enhance this page - Upload photos! Call Map Website Ratings and reviews 3.5 40 reviews #1 of 2 British in Pentre Berw #1 of 3 Restaurants in Pentre Berw RATINGS Food Service Value Atmosphere Details Unclaimed CUISINES British MEALS Lunch, Dinner FEATURES Reservations, Seating, Serves Alcohol, Highchairs Available View all details Features Location and contact Pentre Berw, Gaerwen LL60 6HY Wales Website Email Call Improve this listing Is this a pub? Yes No Unsure Reviews (40) Write a review Traveller rating Excellent 17 Very good 12 Average 2 Poor 1 Terrible 8 See what travellers are saying: Search reviews Selected filters FilterEnglish Sue C Island of Anglesey, United Kingdom Pending review Very disappointed This was our first visit since lockdown, having eaten there on many previous occasions and have always enjoyed reasonably priced, home cooked food. However, the first thing we noticed was the changes to the dishes on the menu and how expensive the meals had become. A small 330ml bottle of Diet Coke was £2.30! We ordered our food via mobile phone, which we thought was a great idea. When our drinks arrived, however, our waitress left them on an adjacent table, which meant that we had to get up from our table to get them! See attached photo. My husband's choice of food was already out of stock, despite it being 11:50! So he was offered an alternative, which was a little more expensive, but we were not charged the difference. When my food arrived, I was surprised by the portion size. I had ordered the quiche platter, which was supposed to come with garlic & rosemary roasted potatoes, salad & coleslaw. I think I had a teaspoon of coleslaw and the 'roasted potatoes' were actually crushed new potatoes, so not what I was expecting and was looking forward to. All in all, though we felt safe in the restaurant with the social distancing precaution in place, we were very disappointed with our food. It was expensive and the portions were a lot smaller than normal. We will not be returning

We Visited the restaurant , as we had been given a gift voucher and went for lunch , we were very disappointed with our food an open prawn sandwich costing £8-95 what was described on the menu certainly wasn’t served to me awful , also a three cheese toasted sandwich costing £8-25 was just as awful and was barely cooked . You felt Rushed ,there was no atmosphere very disappointed

Food very nice and staff friendly . Had to use an app to order food ..which being unused to it we made a mistake which delayed our meal ..but our fault .

Had super vegetarian breakfast this morning, very generous portions of freshly cooked food. Very confident and comfortable with the social distancing measures in place. We had prebooked as recommended were given a warm friendly greeting and shown to out table . It was very easy to order and pay by phone, no problem at all. The food and drinks arrived quickly and were delivered to our “side table “, a great idea to minimise contact. Well done to all staff here working under difficult conditions, thank you xxxx

Excellent place to visit if you want to get some things for the house and garden the restaurant has just been done out very nice food they serve indeed nice portions indeed cakes are to die for wow are my words.

A big improvement on the old cafe, service is much better and the food is well prepared and presented, it’s tasty and the coffee is illy brand and excellent quality.

Visited today with friends for Christmas Lunch, arrived to a reserved very nicely decorated table, lots of care had been taken with this. We were given a warm and friendly greeting from the lovely and attentive staff. The food arrived quickly and was hot, tasty and well presented. The portions were huge with everything you expect on a traditional Christmas Dinner, one of our party had the vegetarian option, this came with all the trimmings and she said it tasted great. Three courses with coffee and mince pie for £20, superb value!

The new cafe look is brilliant but the food and selection has taken a huge nose dive. The cake selection isn’t anything like it was. The food is not as tasty and the choice isn’t as good. The prices here are way to high for what you get. Even the centre had terrible choice in christmas decs not what it was before.

The restaurant has been upgraded since my last visit, it is now light,bright and airy with plenty of seating and tables. Service was prompt and friendly. I ordered the full Welsh breakfast and friend had scrambled eggs on toast, both meals were delicious and plentiful. Can definitely recommend!

Called on Saturday with two of my grandchildren. Brilliant kids' menu and very reasonable. The size of the portions took me by surprise - they were very large. Chicken in a wrap with chips and peas for one, fish finger buttie with chips and beans for the other. Freshly cooked, excellent. Hannah on the till was very accommodating and is a credit to the restaurant. Tables were cleared regularly and there was a steady stream of customers. The cakes looked lovely but ideally need to be covered. I'd like to see the menu more obviously placed as I struggled to see what was on offer. Hopefully there's a good vegetarian selection for the next visit - I wasn't hungry this time around but will definitely eat here next time as everything looked freshly cooked and the restaurant spotless, far nicer than the old café which was just toasties and cakes with very little choice with canteen style tables/chairs. A much nicer atmosphere now.

The new re-furbed cafe looks much better however the feel of the place and the food is a big disappointment. All the cakes are open for people to touch or cough all over, everything looks bought in or ready made, the prices are far too high. Bought a gardener’s breakfast (tiny) And a round of toast and it came to £7. A child’s round of toast was £1.55 and adult £1.99, but both were exactly the same! The food isn’t as homely as it used to be. Bring back the paninis and the specials (lasagne, cottage pie) far less choice and not much for kids although they do get an activity pack with a bottle of water, which one of my kids wont drink so had to pay £2.70 for orange juice. Also, where did all the old staff go? None of the original friendly faces that had been there for years seem to be there, not on the 2 times that we’ve been anyway. Such a shame that you had to ruin a good thing. If its not broke, don't fix it!

Glad to see old faces back behind the counter. Still cannot get rid of the smell as you enter from the perfume candles - very off-putting!Would like to see cakes covered, not openly displayed to the air and insects. Good menu selection, I had a pork pie platter but was disappointed with the pastry. Still not up to the old pre-refurb standard when it had a cosy feeling.The prices of the food were also rather high.

We called in to-day for an early breakfast. The restaurant was not very busy so I ordered some food. My husband had his favourite bacon toasted sandwich, I had 2 eggs on brown toast. Service was a little slow at the counter, glad to see my favourite lady back on the till. The food was very nice, not burnt or greasy. We will call again to sample some cake.

Visited the redesigned cafe/restaurant and its looks very nice. Clean and sleek. Comfy areas to sit and not too close together. Wasn’t disappointed till the meal came. Truly never had a worse Sunday lunch in my life. Bought in slices of meat, inedible green beans and one vegetable I couldn’t even identify! I can not begin to describe how bad the Yorkshire pudding was. I could see several uncleared tables and EVERY plate had the Yorkshire pudding left so I wasn’t the only one who couldn’t eat it! I’m not fussy or hard to please but this was truly awful. I won’t be returning again and used to visit here regularly. Extremely disappointed in what had the potential been a lovely place. Such a shame for this let down.

I returned here last week after the new refurbishment. It is vastly improved with very comfy chairs and big tables. The food is still of a very high Standard with excellent service. I had a toasted cheese sandwich which was delicious. My friend had a huge egg sandwich both served with salad. The cakes were lovely too. I would highly recommend this cafe.

My hubby and friends visited the cafe today and were very impressed with the food. Even more impressive was treatment my friend received when she had an allergic reaction to the chips, having forgotten to ask if Rapeseed oil was used. Hannah was wonderful and really helped, staying with her till she recovered and is making a note to include rapeseed oil in the allergens list. Thank you Hannah for not treating her like a weirdo!

Nice place to visit for plants and items you need for the house garden also have a great card section

The café / restaurant has been recently refurbished and moved from its original location to the far end of the garden centre. The food it tasty and well cooked, and provide breakfast, brunch, lunch or afternoon teas. The new café is a little dark, but comfortable enough. You have to choose your table before ordering, which is a bit of a pain if you're on your own, as you can't leave a bag etc. to reserve your table while you go to the counter to order your food. The old café would give you a table number so you could choose your table after ordering your meal, which was better. The array of plants, shrubs, trees is very good, and the garden staff are knowledgeable and very helpful. There is a wide range of gifts, household goods, and some clothes available. A delightful centre to visit. Prices are not cheap, but the quality is good. The staff are very welcoming. Lots of parking space, and an overflow carpark for busy times.

Our parents took us for a treat and it did not dissapoint, the fresh new restaurant looked great with different tones of painted walls and lighting as well as the lovely padded seats. The afternoon tea was fab fesh sandwiches with lots if filling and lots of yummy cakes.

New cafe ,quite nice ,dark colours ,somewhat depressing. Where are the old staff ?? Now only a bunch of couldn't care less individuals .Where are the old favourites on the menu ,apple pie ,sausage rolls etc Prices of many items far too high .Will wait for a couple of months to see if it improves ! ! , ¥

Been regular Sat customers for many many years. No more cheery Hallo ! from Betty and the other staff much missed. Food not as good as before and a Marathon to go from restaurant to toilets. Oh!for good old days

We went to the new Restaurant on Sunday for a Roast Dinner. The staff were very accommodating as we were a very large group. The food (Sunday Roast) was nicely presented and delicious. It was great to have table service from a friendly waitress in a Restaurant that has tasteful decor. It certainly has a bit of class.

We visited the new restaurant today and ordered our usual lunch items. Not to happy with having to choose a table number before sitting down. We used to take our table number on the tray when ordering. The layout of the restaurant is too regimental, other Strikes restaurant being more cosy and quieter. My teacake was burnt and my husband had a toasted bacon sandwich. I think the bread must have been toasted for about 3 seconds, he was very disappointed. We have been regular customers of the café but have decided to try somewhere else for our Tuesday treat. It also would be nice to see some of the former staff on the service counter, although I am glad to see my favourite lady is still serving customers.

Visited yesterday for lunch, the refurbished restaurant is great, has been moved to the back of the garden centre. The food was good, but expensive, waitress service to the table after ordering and paying at the counter. What shocked us was none of the old staff were serving,when we ask, we were told that they all now work behind the scenes!! all the new staff spoke no welsh, we coukd have been in any Topiary in England. We missed the friendly old staff. Hopefully they will be back serving because that what made visiting Holland arms unique.

Although the service was good the food was expensive and thrown together. Having been a regular customer for a number of years I will now be giving it a miss. It feels as if the cost of the refurbishment is being passed onto the customer most of whom are local and support the resturant and garden centre througout the year.

Always nice quality options available. If you like bread rolls, for example, you always get a decent amount of filling, unlike some places.

I had booked a table for two for the Christmas 2 course dinner. The table was nicely set and the atmosphere was festive and delightful. When it arrived our food was cooked well and was very tasty. We both had the traditional Christmas dinner, followed by a Christmas pudding for my friend, and an apple and plum tart for me. All portions were of a good size without being too much. We will go again next Christmas.

Called for a light lunch food was average but £2.50 for a small (tiny) latte coffee is a rip off.Will not be going back

My husband and I often call into the Topiary Tree when we visit the garden centre, sometimes just for a drink, sometimes for food or afternoon tea. The food is to a high standard, the staff are very friendly and the cakes are sooo naughty but nice!

Had the full breakfast for £6.99 was very good quality, drink comes with it. Had a coffee which was nice as well. Would definitely have one again. My Mother enjoyed her breakfast as well and that says a lot as she is usually fussy and picky. Mind you I had an omelette there last time which I was disappointed in for the price as it was small and salad filled the plate up.

We went to the garden centre for lunch it was absolutely awful ordered 3jacket potatoes with cheese the potatoes came out no cheese on any of them we sent them back and said we had ordered cheese on the potatoes to which we was told don’t tell me I only brought them out she took them back and they came back out they where stone cold so we just left them and had to go somewhere else for lunch as we didn’t want another confrontation with the waitress I definitely would not recommend going here for food

Visited with 2 sons 2 cold drinks and a cappuccino 3 small pieces of cake with cream £20 Dreadful. They ask if you want cream, dont tell you its 50p a squirt. Very over priced, dreadful.

Went to visit holland arms garden centre and stopped in the cafe for food and drinks. The baked potatos were melt in your mouth. But we had a breakfast wrap that was at best luke-warm. We told the staff and we recieved a refund but told to let them know next time and they would get a fresh wrap. Overall service was good would go again.

Sausage in the breakfast inedible. Even the early bird would break its beak on it! Staff as last time miserable.Not welcoming.

We call every Tuesday so that my husband can have his "bacon toastie" fix.

Heard so much about the afternoon tea. We waited in the Q - only one person in front asking for coffee - 17 mins. Where is the staff? The afternoon tea was abysmal. Large stale scone, catering pack jam - tasteless, not even clotted cream. Only one selection of sandwich. We were lead to believe you could have a quarter of everything. Cakes were sickly and the whole experience dreadful. It was not served on china or on a proper afternoon tea cake stand. Once we ordered we waited over 20 mins for the food to arrive. You need more staff, and better quality provisions.

Called in for breakfast on a Saturday morning before a walk round the garden centre. Breakfast was only £5.99 including drinks which raised my suspicions. When the best part of it was the baked beans then that's poor! Toast was only toasted on 1 side, and the sausages tasted like my trainer sole!

I came here with my son who is 2 years old. The selection is disappointing and the quality of food was poor. The service wasn't much better. Needless to say I won't be returning

We have been going there every Saturday lunch time for years to have a prawn baguette. However we were told today on our visit that they no longer sell prawns as they are too expensive! Why not let the customers be the judge of that? If the cost has gone up and we are willing to pay more what is the problem? We won't be going back now! How disappointing. We actually felt sorry for the staff as they felt embarresed to have to explain to us. We actually thought they were joking initially as we see them regularly.

My sister, myself and a friend ate lunch here today. The menu options are pretty standard stuff which are simple to cook. I decided on the vegetarian omelette as there wasn't much choice for the non meat eaters. This was advertised on the board as filled with roasted peppers, red onion and rocket, but in actuality was just a small overcooked dry omelette with a scant dice of raw pepper, red onion and four pieces of rocket placed in the omelette after it was cooked. This came served with a portion of salad that was not particularly appetising to look at, or indeed eat. I found the cost of this omelette at £7.05 to be overpriced for the quality and quantity of food.

Santa was in the cafe sunday 17/12/17 he totally ignored and turned his back on our 2 year old granddaughter when she approached him asking if he thought her shoes were pretty never go back again staff are abysmal with no concept of customer service

This place used to be lovely for food, cakes and tea/coffee. Not anymore I'm afraid. Place looks really scruffy,dirty and uncared for. Choice of cakes greatly reduced no homemade sponges just slices of frozen desserts or unappetising pastries. Staff just yell at you for your order and then talk amongst themselves while still serving. The standard of food has hit rock bottom . Will not be returning.

We have eaten here on several occasions as we own a house in Pentre Berw, the food is excellent quality and excellent value, the staff very friendly and very helpful

Poor cafe in need of complete update, staff not very polite or helpful.Prices high for quality of food,service and surroundings

Un salto para un almuerzo rápido. Sirvieron bastante rápido. No esperar demasiado tiempo para que los alimentos deben ser llevados a la Mesa estuvo bien. Tenía una tienda, etc. echar allí mientras conseguimos algunas gangas genial desde la zona de venta y algunas plantas barato,...

He tenido la mala suerte de tener un té por la tarde en el centro de jardín en Anglesey y debería haber dado cuenta de que iba a ser una decepción, cuando entré y vi el miembro femenino del personal vestido como un jardinero. La...

Pedimos el especial, carne picada, puré de guisantes, zanahorias y jardín desde la junta anunciado. Cuando llegó tenía un sabor más como Chili - Carne! ! El Especial también tenía Chili - Carne en la junta?

Should be ashamed to serve it! Chicken was an old fillet just sliced, the roasties ( all two of them) were from the freezer, the stuffing balls were from the freezer as were the peas ..... Unsure about the sliced carrots, the gravy was instant!! The only winner with this dinner was Aunt Bessie (and that might be an insult to her !! .....total rip-off.

Visitamos aquí como un regalo! ! Más de 16 libras por dos desayunos y dos tés! El desayuno estaba caliente, lo cual era el único bueno, pero el pan era tan dura como un frisbee. La salchicha con sabor y morcilla no era agradable, bacon tenía parece que acabaron pasando la parrilla! A la izquierda el 70% en el plato era tan decepcionante debería haberme quedado en casa y a mi propio. . ¡Ah, y el juego de té tenía 4 bolsas de té en ella, así fue como treacle! . . .

Stopped off for an afternoon tea and cake with my wife which was reasonably priced for a garden centre cafe but what impressed me most was after my wife left a quite expensive top on the back of her seat which we didn't realise until we were back home was immediately located and put to one side for our collection after we made a phone call and I picked up the following morning so it's top marks from me

Good place for coffee and cake but also have a meal deal for over 60s on Tuesdays. £6.95 for two courses. Good selection of meals and well cooked.

As we are local, we thought we would call on a Sunday lunch time. Ordered the Leek and Potato soup and a tuna sandwich.The soup was so thick, you could use it to lay bricks, and had a most peculiar taste.The sandwich was OK, but at £5.00 was very overpriced. My Wife found the soup inedible.I mentioned this to the staff, who seemed to have no interest.Shall not be calling again, and in future will stick to our usual place for a snack, at Pringles in Llanfair PG, where it is much better value and good food

We had a tea for two voucher so we thought we would give it a try. We arrived at 2.45 to a busy cafe, we ordered our tea and went to sit at a table to wait - within 5 minutes our plates arrived - absolutely worth our while making use of the vouchers. Assorted sandwiches on fresh bread with plenty of filling, freshly baked cream scones and jam, xmas cake, mince pie and chocolate cake with a small mousse, with a cup of coffee. The cafe was very clean as were the toilets. Very pleasant and helpful staff. We were so impressed we ordered 40 such plates for our dance group who thoroughly enjoyed the experience. We will definitely be back. Our special thanks to Myra Price for all the arrangements she made, nothing was too much trouble.

Simple un fussy, bargain for £1.99 no complaints from me a nice Earl Grey tea to go with it, nice staff, clean loos. Happy to come here again.

Lured to the garden centre with a two for one deal on Festive Afternoon Tea....typically wasn't available on Sundays! We settled for a normal Afternoon tea for two and after waiting a ridiculous time in the queue the cakes on offer were not as fresh as they could be, my partner said he could build a house with the scones! As we had our toddler with us we decided to treat him to a visit to Father Christmas....in what felt like sub zero conditions..... come on Holland Arms put the heating on in there! Not very reasonable to have little ones waiting for your number to come up with chattering teeth.... very disappointed with our visit.

Its many years since I visited this garden centre and its cafe. The place is not as I remember it, OK there are p,enty of gifts, Christmas stuff on display and plant section but it is not 'cheery' its a bit cold and bleak. This feeling is increased when you visit the cafe, the food is underwhelming, basic and expensive. The staff were friendly but the whole place needs a big makeover to reach the standards expected for the prices they are charging, I will not be going back.

Visited the café with friends and not for the first time! We always go there as we know we're in for a treat. Service a little slow, but it's worth the wait as food is always lovely and served with plenty of extras, such as salad or crisps and hot enough too. A little busier as it's half term, but that just shows how good it is. Unfortunately on this occasion we didn't have the extra appetite for one of the lovely sweets, but we can save that for the next time! Large coffee instead, which was good.

The garden Centre is nice been a couple of times but it is spoilt by the extortionate cafe costs. A small carton of Ribena and a Yazoo milkshake cost £4.30. Im glad we didnt eat there!! Ridiculous for 2 small drinks. Will never go cafe again and unfortunately this makes me doubt the cost of items in the garden centre.

This is your typical run of the mill garden create cafe.I would like to see the menu reflect what you receive as a full English breakfast is not 1 sausage 1 rasher of bacon etc and where's the hash brown!£5.99 for a small cooked breakfast is over priced!On the flip side the staff were helpful and polite to me, but did not acknowledge or reply to him which infound to be very rude!Because of this rudeness and the over priced food I have rated this as poor this is because the food was ok.

The leek and potato soup was absolutely disgusting. Way too thick and tasted funny. Paid over £6 for this and a small drink.

Overpriced for what is on offer. Captive market. Could do with making the full breakfast available all day. Sausage rolls at £1.60 each...you get the drift?

Having been given a voucher to enjoy "2 for 1" on the Festive Afternoon Tea, my fiancée and I decided to give it a go.A few days before going though, I phoned up the cafe to ensure that my fiancée could swap her tea for a hot chocolate (I could drink tea for Britain in the Olympics, but she hates the stuff). The woman on the other end of the phone told me that it wouldn't be a problem.Anyway, we got to the cafe and were quickly ushered down the line of people waiting to be served. Quick service, but incredibly rushed. When I got the voucher out and ordering our Festive Afternoon Tea, the lady service me seemed completely unaware that I could swap one tea for a hot chocolate. "Either tea or coffee". In the end I just shrugged and ordered an extra hot chocolate. Two teas for me!When I reached the next lady in the line (I felt like I was on some disinterested conveyor belt of staff) she placed the hot chocolate on the counter in front of me and a pot of tea and a cup. I placed these on my tray. She then filled another pot with hot water. I then reached for this second pot, to which she barked: "That isn't yours sir! Tea for one!" - obviously the rest of the queuing public turned to look at me. Bemused, I simply laughed nervously and apologised. One person tells me that I can't swap my fiancée's tea for hot chocolate, and now this one is telling me that I can?Eventually I reached a third staff member who was manning the till. She was much warmer than the first two and even offered a smile! Again, something the other two staff members had no idea how to do clearly.After accepting my voucher she smiled once again and said "Okay, you've swapped one tea for a hot chocolate, that's fine" and I paid. Why couldn't the first two staff members be as people friendly as this lady? Two Grinches and Mrs Santa Claus it seemed.Before I'd even reached my table (my fiancée had gone ahead to claim a table) our Festive Afternoon Tea had beaten me to it! It was almost as though they had dozens of these Afternoon Tea platters ready in the back to bring out when ordered... which nullifies the 'fresh' aspect of what they were trying to sell.Suffice to say, most of what was on our plate tasted cheap and had obviously been defrosted (the scones in particular). Neither of us agreed that one of these plates was worth the £10 odd that they were selling them for. They must be making a £8.50 profit on each plate!If the customer service didn't put me off coming back here to eat again anytime soon, the food certainly did.

Holland arms has become overpriced, unfriendly, non-atmospheric. Café food is ridiculously expensive and service from staff was rude, unenthusiastic and unfriendly. After so many years of being my favourite place during Christmas time, they have Disappointed me...

Went here on a busy Saturday afternoon in December, I highly agree that the cafe has gone down as I have been coming here all my life and never had such a meal as this, I ordered a chicken tikka masala that came with naan bread that was on the specials menu and I can tell you now that it was not special at all, when we finally got the food it was stone cold and then when I bit into the first chicken piece it was all fat and every chicken piece except one in the whole sauce was fat, the sauce was also like water, it was digusting! I paid £5.99 for a plate of cold fat! I was not and am still not happy! Also by looking at the menu the prices are ridiculous, £2.50 or £2.75 for one individual mince pie is ridiculous, I will not be eating here again!

The cafe used to be one of those places we would go for a treat, as it was so lovely. Note "used to be".Unfortunately, a few years ago the family run garden centre was taken over by Klondyke and since then the whole place, but particularly the cafe, has really gone downhill. The so-called modernisation has ruined what was once a friendly place with delicious food. Now, the once extensive menu has been reduced to make way for fancy drinks machines and hi-tech tills, that the staff have little or no interest in using.The range of cakes made this cafe a particular pleasure but now the choice has been decimated to allow for "pretty" plating, with fruit decorations on the pre-plated portions. Why do we need this? It adds to the cost but the choice is so meagre, cake sales have probably gone down when taken portion by portion.Prices have gone up and service has gone down. The staff remains the same, so one can only assume that they are so demoralised by the way in which their former treasure has been destroyed, that they have lost heart.It's such a shame when these big companies take over and feel that every location has to be a carbon copy of everywhere else, instead of allowing it to be run properly by people who know what their loyal customers want.Oh and in case you're reading this Klondyke - your Christmas display this year is rubbish! Holland Arms Garden Centre used to have a stunning display that encouraged multiple visits and much spending each year. It's been going down over the last few years too but this year it's dire.We won't be going back, to either the cafe or the garden centre (and we used to go at least twice a month). Very disappointed.

This place has so much potential, unfortunately the staff, the price and quality of the food lets it down. The food is of hospital cantean quality, but charged at triple the price. Staff are misrable, and when I pointed out that they had overcharged us, there was no sorry, just "Oh ye, hang on" The tea/coffee cups are miniature, and bitter... The owner/managment should look at Fron Goch or Treborth Nursery as an example of how to run a good eating establishment....

My wife and I have a holiday home in Anglesey, so occasionally pop into this garden centre which, apart from the usual gardening stuff, also has some interesting gift ideas. We went there a couple of days ago at lunch time, so decided to use the coffee shop.By no standards is this 'fine dining', but then it doesn't pretend to be. It's a coffee shop in a garden centre and you get pretty much what you'd expect. My wife chose a bacon, brie and cranberry toastie and I chose the equivalent panini. Even though the place was quite busy, our order came out fairly quickly. The sandwiches were well filled, hot and tasty, though my wife said hers was a bit short on the brie. Our hot drinks (my latte and her pot of tea) were fine too. Price was pretty fair for what we had.I note the comments about the staff attitude but, as I so often find, if you offer a greeting or cheery word, you'll get a similar response.Overall, this place is average, no more and no less, but it wouldn't put us off a bite of lunch on a future visit.

The coffee shop is in spacious surroundings, coffee was good and I had a scone which was definitely better than most I have tasted at various coffee restaurants. Welsh speaking staff.

Ordered Soup and Sandwich as a lite snack, soup was tasteless and the sandwich was made with cheap sliced bread and had cheese slices (plastic cheese) as the filling! And at the price of £7.25 it wasn't worth it at all, what a waste of money! Could have had a decent meal somewhere else for that price. Never will I be going there again, shame really as I live local.

Came here with my grandmother very appalled with the service just plain rude. No hello or anything just shouting over the counter with their back turned to us what do you want. Will not be back the cakes were overpriced and they were clearly frozen the cream cake was tasteless. Will not be back

Had been to see Father Christmas in the Garden Centre Grotto, (Which incidently was grotty apart from the Father Xmas who was lovely with my grandson) Fancied a quick coffee and Xmas cake before heading home.The coffee shop closes at 4:45, was told at 4:20 we couldnt have any coffee except black expresso as machines were being cleaned. Would have thought this would be done after the cafe had closed. Staff rude, off hand as if we were interfering with them getting off home. Not even a smile. It was if I had committed a crime asking for coffee at that time!

£2.25 for a Latte, normal sort of price. Well it would be in a large proper latte glass. This was in a cup, barely bigger than an expresso cup, and the hole in the handle was not big enough to get a finger in. Garden centre nice, coffee shop not nice. Will only be visiting the one section in the future.

A nice afternoon spent with friends catching up over coffee and cake, lovely hot milky coffee as usual, difficulty choosing from such a broad range of fresh cakes, opted for an egg custard tart which was delicious, staff were welcoming, friendly and approachable as they have been on each occasion I have visited, looking forward to returning before Christmas.

Come here regularly, and mainly its for a break on the weekend coming for a nice piece of cake and a nice coffee. Recently though the quality of the food and service here has gone down considerably. The cakes arnt as nice to what they were and the coffee is terrible (Americano) i usually have. The staff here can be at times unpleasant and some have attitude problems. Just hope that change is on the way soon!!!!!

I went here with my wife, young daughter and mother in law for lunch. I've been here a few times before and found it very expensive for average food at best. We placed our order and I noticed the lady serving had written it down wrong, we pointed it out at which point she scowled at us and told the cook what we'd actually asked for. She scowled again when we pointed out she hadn't taken my heavily pregnant partners order. Not even a simple apology was offered. They weren't busy and nobody else was queuing so quite why she was in such a rush I don't know. We sat down and low and behold the food arrived wrong for my daughter despite correction twice so we sent it back. Then my food arrived also wrong. On the third attempt it was right but a simple baked potatoe was burnt to a crisp. We will not ever return despite being local. Overpriced rubbish. £30 for two baked spuds, a panini and two cups of tea and a tea cake (also burnt). If you like food avoid this place!

I am local and have been here about 4 times with different friends, relatives and for different reasons. It is in a convenient place full stop. I had a sausage roll ( horrible) and an awful Dime Bar. The worst thing is the service in this cafe. They are local and so ill mannered. They can not smile, can not give you a welcome. I am not sure what to do but Strikes who now own the establishment really need to so something. It is common knowledge that the staff are rude and people take no notice of them but why should that be so?? The manageress is a joke I fear. The shop itself is well stocked but so over priced.