Based on 630 opinions finded in 2 websites
Based on 630 opinions finded in 2 websites
Opinions
Excellent service! Very approachable and respectful! The food was great and fresh! The cocktails amazing! Thank you ever so much!!!! We are very impressed! See you soon!
stelac825 . 2024-04-07
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WenThe for bottomless brunch and the staff were great. No request was ever too much and they made sure that we always had a drink on the table. Regularly came by to check if we wanted any more drinks. Very helpful and lovely experience
chanteller468 . 2024-04-06
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Amazing day, celebrating my best friends engagement. Serena was a great host. She really helped us celebrate. Xxcccxxx
chrisopia . 2024-03-30
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Serena was amazing xx she even gave us free bubbly as we got engaged today xx. She is a great ambassador xxxxxxxxxxxxxxxxxxxx
garethhT4244BC . 2024-03-30
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5/5 for the drinks...enjoyed the vibes... the staff were very accomodating especially julia, jack, and jessy...kudos to the team
nichole d . 2024-03-15
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Julia is brilliant. She is friendly and recommended one of the best shots I've ever tasted.. Awesome! Julia you're a star! Definitely will come back in slug and lettuce for more! ❤️❤️❤️
Joane L . 2024-03-15
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These guys are amazing…big up to Julia, Jack & Jessy…You all made turn up de night….service was good. Nuff respect…. Will definitely be visiting soon again
Renasha T . 2024-03-15
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staff was so lovely, Jessy, Julia and Jack. couldn’t have made the night any better. great night. great place. great people! x
Ruby W . 2024-03-15
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I just want to take the time to say that Jodie was an amazing server - so attentive and really put the extra effort in to our brunch to make it special. Really thankful.
isabeldS8588II . 2024-03-09
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Great place and great locations good staff and great environment by the river amazing in the summer! And I will come back!
Tristan T . 2024-03-01
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Thalia was amazing! Very friendly and chatty, helpful and made us lots of drinks for our brunch, very sheet young girl, we asked her to take a photo of us and we got a good one!
Paradise15311126910 . 2024-02-23
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Serena is great at making us feel welcome great vibes and enjoyed the dishes. The mocktails are great here and they have great options
Muscab S . 2024-02-19
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Had a great evening and our server Serena was a star, she defo should be given a pay rise! Had a great evening as always and will defo be back.
dannybM7798VA . 2024-02-17
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Serena was amazing very good customer service and she was very attentive . We got there a bit late but they still looked after us and extended our time a bit more 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽
Rebeka O . 2024-02-16
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The server Serena was lovely and brought drinks over so quickly, food was lovely as-well would definitely come back xxx
Jack G . 2024-02-16
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Serena was amazing. Very attentive and provided the best service. Made our friends birthday one to remember which we appreciated so much
cathyc54321 . 2024-02-13
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Went for brunch for my friends birthday, our server serena was amazing! Very friendly and attentive to our table, Made the experience so much better
Sunny M . 2024-02-13
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Serena was a lovely waitress and would come back again. I really enjoyed myself. The cocktails were so nice and she was very attentive
Freedom816802 . 2024-02-13
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Amazing, loved it! Friendly staff, nothing was too much trouble. Had a great time with friends. Will definitely return. Thank you!
Hannah B . 2024-02-10
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Great bar service from Mary she made our time spent at S&L great food was also very good we had a lovely experience and they cleared our empty glasses and plates quickly
sarahsP878NW . 2024-02-05
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Great spot for brunch! No waiting between drinks - fully recommend! Serena was a great host! Food and drink were lovely and it was nice to have other drinks rather than Prosecco!
Theffer1 . 2024-02-03
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Great selection of drinks, staff were very attentive and didn’t leave you wanting drinks. Food was very good and good price
Nagle_29 . 2024-01-27
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Just Jack & Elannor gave some great service and was 10/10 throughout our whole brunch! Thank you so much really appreciate it! Xx
GeorginaMeade . 2024-01-27
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We went for my daughters thirty ninth birthday, the service was excellent and so where the drinks. Overall we had a positive experience.
Jane E . 2024-01-13
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Attended a bottomless brunch hosted by Mary. Mary was friendly and very attentive and offered us drinks before us needing to ask. Made our 60th birthday celebration very special, thank you so much!!
Hsmardell . 2024-01-12
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Jack/Terrance was amazing and was very attentive to our bottomless brunch needs , he also did not mind we called him a made up name for a good proportion of the evening. We love him.
J_a_s_o_n_B123456789 . 2023-12-29
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Eleanor was amazing!! Constantly taking our order whenever she saw our drinks were empty! Couldn’t have wished for a better waitress xxx
ksimpson1 . 2023-12-08
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Fantastic service, went for friends birthday drinks and were looked after really well throughout. Would definitely recommend
RyanTigwell1 . 2023-11-26
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Kay, Julia and Serena were the best hosts ever! Thank you for looking after us on Harry's Birthday !! Lovely drinks and the food was great too 😄
zjb2000 . 2023-11-26
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Great spot and amazing staff! They were so lovely and delivered drunk quickly! Would go again ! Also had great food and drink selection :)
Rory L . 2023-11-26
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Great time, Jack and Katie helped us with all our silly questions and helped us choose the drinks we all enjoyed. Thank you for a great evening.
Henry J . 2023-11-25
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Mary and Eleanor was our waitresses tonight and couldn’t recommend them enough, brought all food and drink quickly and catered to our needs, thank you for a great night out
Louise D . 2023-11-24
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We came for bottomless brunch as a family of 3 generations to celebrate an 18th and 19th birthday. We were looked after by Maddie and she couldn’t have done more for us. She was friendly, helpful and was determined to make sure we all had a fantastic night - thanks Maddie
M22P . 2023-11-22
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Had a great evening for my daughter’s birthday. We had the bottomless brunch, the food was great and the selection of drinks was amazing. Our waitress Maddie was very attentive & friendly and we’ll definitely be back!
Explorer58834764599 . 2023-11-21
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Cocktails were great and the customer service made the night. Had a great night, would come again :)))
Charlie R . 2023-11-20
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I had a great time at brunch and great service afterwards from Maddie, jack and hazel. Stream Rob Devereux - Christmas Came Too Early
Rob D . 2023-11-16
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I have to say I wasn’t expecting the food to be so good,The food was so nice and great value for money and to put 2-4-1 cocktails in the mix also was amazing.I was greeted by a young man with I found out later after a nice chat with was called Kieran who was very knowledgeable of what cocktails to have as I wanted something sweet so I had the strawberry daiquiri and my friend had a pornstar martini,The chicken platter was so great
L3214POllie . 2022-01-25
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Spent Saturday afternoon with friends and family, drinks and snacks. Very nice settings and surroundings. Staff very friendly and polite. Chilled afternoon
_ewing16 . 2022-01-16
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Absolutely loved it there, all staff was so nice and friendly, service was really good as well and was greeted with a smile’s definitely will be coming again !!
coralb2022 . 2022-01-05
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Had an excellent afternoon with my family there. Great food and service, Kayley was very helpful and polite. Will definitely visit again
cruise189z . 2022-01-05
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Had a really good time with my family to celebrate my sons birthday food was amazing and really good size portions for the money tasted lovely cocktails were really nice and the staff are so well mannered and made our day thank you all will see you all soon!
754jane12 . 2022-01-04
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Went to slug and Lettice Staines and was amazed by the service of the one and only lily elms, hazel was also great and really accommodating. Overall great place to drink.
abbiew303 . 2022-01-04
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I came here for drinks with my friends and got a Prosecco tree, the lovely lady put two sparklers on there for us so that we could take pictures. Great service!
jessicagould . 2021-12-24
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Really quick and friendly service would recommend to come here with friends for drinks for a good night out
hollycronin242 . 2021-12-24
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Wow it’s amazing there love it so much have the best time with the besties always heart heart heart heart
O1456JAlilya . 2021-12-24
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wow so cool love it here best place ever best drinks best memories love it always no where i would rather be
marthah750 . 2021-12-24
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Really good evening with the girls celebrating Christmas Eve 🎄Lovely staff - great DJ aswell! 🍾🎄🕺🏻
holidaylover1011 . 2021-12-24
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Accommodating staff and a lovely Christmas Eve really nice Staff good drinks lovely atmosphere good music
louisab758 . 2021-12-24
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Love it thanks the staff are really lovely and cool you should defo come 100% we love it here 100% cool
363abit . 2021-12-24
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Had an absolutely smashing night!!Bar staff were amazing, great service from them all night round.Even got a free bottle of Prosecco as it was mums birthday she was thrilled bless her she had the best night thanks to slug and lettuce staines!!!Thank you all so much see you again soon
Frankiep1611 . 2021-12-14
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Waited 40 minutes + for 2 cocktails !! Both were half full and overpriced!! Food however arrived seconds after ordering, which had clearly just been chucked in a microwave and tasted so vile I wouldn’t feed it to my dogs ! DONT WASTE YOUR MONEY
Lucyrigbyx . 2021-12-12
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Had a great time with a couple of friends last night the staff are so good and really know what they are doing the food was amazing and reasonable price lots of choices on cocktails which taste great will see you all very soon!
712kayleyp . 2021-12-10
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Popped into your Slug and Lettuce Staines yesterday, The place looks lovely with the Christmas lights hanging from the window and we tried Christmas cocktails and the Christmas background which was all fantastic
dalem492 . 2021-11-26
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Georgina from slug and lettuce Staines. Was fabulous. She really knew what me and friend wanted after being so undecided for a while with the menu. She was lovely and was ready to serve knowing our order complete assess
T2594UIgraceb . 2021-11-26
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Atmosphere is amazing was served by a young girl called kayley who delivered amazing service on a Saturday evening and finally the dj is back which was a bonus had a really great time and the music was so good I had a really great time will defo be back!!!!!
X877YIjayh . 2021-11-25
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Had an amazing time on Saturday with the girls she played some fantastic tunes and the staff were very friendly and got served in a good amount of time even though it was busy drinks quality was really good will see you all soon!!
754jane12 . 2021-11-25
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Had the best time with friends last night and some stunning cocktails! The team clearly know what they’re doing and are smashing it! Big shout out to the manager Dale for making sure we had a great experience he’s fantastic! Will definitely be coming back ☺️
georginar886 . 2021-11-20
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The food was terrible! We all had sore stomach’s only a few hours after. They are pre- made microwave meals. We saw them warm it up and Dish it. Tables were being cleaned up around us. We ate dinner with all our starter plates and glasses on our table. App wasn’t working to order, so had to go to bar and wait ages. Really disappointed. A venue with such stunning views should have good food and good service.
duplessisev . 2021-11-14
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Very well presented venue, inviting and friendly. Good food and drinks served by a lovely waitress, well done Slug and Lettuce at Stains, and top marks for presentation and Well done
6lark . 2021-10-24
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While the food was okay and the drinks were good. But the drinks service was incredibly slow, especially considering it wasn't very busy, so we only had a short amount of time to drink them before leaving at 8pm due to the under 18 curfew, even though we had ordered well in advance.
Ancelljb . 2021-10-20
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If you are looking for a spot with great view for having lunch, this is the best place… no traffic noise just a river and swans as landscape
Go505521 . 2021-10-16
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Aaron is unreal as a waiter. Makes the best sex on the beaches going. Still think they need to bring the dance floor back.
Z7716BXmattf . 2021-10-15
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Really lively new management, great friendly team, fantastic food and drinks, really enjoyed my visit, well done
dalemC8914QM . 2021-09-28
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Good vibes - staff were lovely and friendly, also really knowledgeable about the menu - overall a fun night out - we will be back
Ashleigh21 . 2021-09-24
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Me and my wife decided to have date night at the slug and lettuce and to say the experience was out of this world from friendly hello from the staff especially from Charlie and dale who were on the bar we ordered some small plates and they were just right and filling to go with the new cocktails that were offered will definitely be returning for another date night many thanks to dale and the staff at the slug and lettuce
Journey45334523839 . 2021-09-23
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I have been coming here probably all through lockdown and enjoyed your lovely service staff and food. Last week came in on Wednesday and told you had no white wine! For God sake a pub without wine is like a butchers without meat. Came in today with a couple of old friends who were really looking forward to Fish and chips. Told sorry no fish and chips, no Lasagne and no mash for sausages. Only 2 staff on, Charlie and the guy were trying they best, but you have a prime spot on the river and it was busy I really think you should appreciate your staff a lot more than you do. It's not surprising that you have lost good staff who probably felt undervalued to other pubs further down the road. You are at the moment on a down wood spiral. I have always loved coming and enjoying a glass or two but the service you provide at the moment is diabolical. I hope you get a good manager in otherwise I feel your days are numbered.
glennie49 . 2021-09-22
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The cocktails were really good! Good range you can order from, which is 2 for 1 ALL OF THE TIME!! Winner We ordered via the app and the service was really quick
crandles1 . 2021-09-11
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Very nice! Service good and prices very reasonable. Atmosphere fun on the weekend and evenings when you fancy a wind down
C8467RZedwardb . 2021-09-11
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Had the best night with the girls on mums nights out, first night out in a while. Drinks were flowing and Mark AND Dale were the best
Karlamp27 . 2021-09-11
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What a lovely evening watching the boats go by, sipping a lovely cocktail whilst sitting on the terrace of the Slug and Lettuce at Staines
6lark . 2021-09-08
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Siting outside on a lovely sunny evening watching the boats go by on the Thames , staff very polite and very efficient ,only problem was half of the menu wasn't available
Steve2017iver . 2021-09-07
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Really nice atmosphere, great cocktails and service.Definitely recommend and would come back here!!!
666verityc . 2021-09-03
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Can’t go wrong with the 2-4-1 cocktails! Staff is friendly and good crowd. Definitely check it out!!
JT3x . 2021-09-03
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Had an amazing time out here. Lovely service and staff. Defo loved the 2 for 1. Coming here more often
395obic . 2021-09-03
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Great service, with good music and yummy cocktails!!Good place to meet friends.Food is yummy and reasonably priced!!
R3570CQyasminb . 2021-09-03
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Great customer service, great food and yummy cocktails! Perfect place for a nice night out with friends
gemmad2920 . 2021-09-03
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Visited end of August on a Sunday evening and couldn’t fault it! The cocktails were amazing, the setting was lovely too. It was quite so the service was great! The young lady behind the bar was lovely, didn’t get her name. And the young man, think he said his name was Mark(?), was great too! Will definitely be returning when next in the area!
eleanorc787 . 2021-08-24
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We enjoyed slugs range of new watermelon and cherry blossom cocktails during happy hour. Slightly too sweet for our taste but good nonetheless. We also had the sharer which was a perfect size for two and very tasty.
stevendK7366WQ . 2021-08-08
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Had just arrived on holiday and travelled long journey so we were all hungry. Ordered the sharing platter which on the picture on menu looked lovely. However when it arrived it looked absolutely nothing like it should have. Half the things were missing and not at all as described. Staff not knowledgable about the menu either. After being challenged as to what we were unhappy with we got a refund and left still hungry. Customer service experience very lacking in this establishment.
J6942OQdeborahr . 2021-08-06
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Staff friendly, food is made from actual ingredients and there's a view of the river. Haven't tried the cocktails yet
Cameron_kay1986 . 2021-08-02
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We stopped her for lunch on the terrace along the Thames. Nice setting but it's a shame it was messy with several receipts on the floor. We followed the one way system, but upon entrance, there wasn't anyone who showed us a table. From a distance,someone shouted ee could sit anywhere and should order at the bar. When we had made a decision, there wasn't actually anyone at the bar so had to wait for service. The food was served quickly and was tasty. Happy with 2 for 1 cocktail as well. Such a shame the staff weren't more attentive on this quiet afternoon.
GlobetrotterNL83 . 2021-07-27
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We used to pop into here for a cheeky cocktail, we found them Using incorrect glasses, no taste and to be honest felt ripped off
W8286HDjessicaw . 2021-07-07
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Overall, a lovely place to have some drinks by the river. The staff are very friendly and ultimately want to ensure you have the best possible time. We were welcomed very warmly inside by Lily and I believe it was Alexander and Grace who made our very nice drinks; the cherry cola and the sex on the beach were particularly good. They spoke very highly of Chris and Wez leading the team on the shift.Keep up the good work all!
HowesK96 . 2021-06-27
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We had an amazing night out at the Slug in Staines. Their card machine and their app went down in the same night but their staff handled it phenomenally. Big shout of to our lovely waitress Grace, who handled all our drinks and cash, and the lovely young guy on the door who explained the situation to everyone and dealt with some rude guests with professionalism and calmness.
alicerI3821ZE . 2021-06-26
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Absolute great time for the Bottomless! was served by Grace and she was honestly amazing. Got so much for your money and we upgraded to the pornstar option which is a must!
Hannjeffries . 2021-06-25
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Served by the manager Spencer. Super accommodating, nothing too much trouble. Staff very attentive and friendly. Great location right next to the river. Will definitely return soon!!😊
Loveyourlocal . 2021-06-23
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The slug and lettuce team always makes me feel welcome, from the host Aaron to the managers Charlie, Wes and James. Not to mention the chef, Chris, who made me a lovely meal when I was having an awful day. Thanks guys! P.S: the servers are always so nice, thank you Lily, Grace and Alex!
Jade V . 2021-06-19
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Its riverside pitch, with outside terrace, makes this an attractive option. I would say that most of the choices we picked from the menu were not available. The apologetic and excellent waitress kept having to return to our table to advise us that various alternatives that we'd ordered were not now available either. She was embarrassed, but it was totally beyond her control, and she really did a fine job. She should have been kept informed as to what was and wasn't available. As it happens, though my companion's chicken salad turned out to be entirely good, my vegan option was mediocre.
David F . 2021-06-17
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What a loverly young man that greeted us. That’s where the good news story ends. We choose a table outside, not sure when it was last cleaned as had too push 3 cigarette ends onto the floor. Drinks arrived ok but the food is another story. Ordered the S&L sharer wow where do I start. Half the ingredients were missing and 50% of what was there was so over cooked it was impossible to eat. Fish finger sandwich was ok but no tartare sauce as stated on the menu. On speaking to the team member he advised he would send the manager. We declined and went to speak to the manager. He gave us a refund for the food, but we came for lunch and one person left hungry
Happylocal237 . 2021-06-16
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Had a lovely afternoon with friends. The view is simply breathtaking. They had good offers on cocktails, however, it did take a while to get the cocktails on our tables but it was worth the wait. I would definitely be going back 🍻
ryan_redent . 2021-06-13
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When we walked into the bar the guy at the door was very moody with us, when we sat down we ordered first drinks that took nearly an hour to arrive. We asked Alex about the drinks and he sorted it straight away he was the only one who seemed genuinely bothered about the customers , I would give 1 star but Alex was lovely so he gained the extra star.
tiafairley10 . 2021-06-10
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Man at the door for a start was super moody. Ordered drinks and they took almost an hour to come. We asked the waiter Alex who apologised and made the drinks himself as the bar staff just ignored them. The rest of our drinks were also late. Woman on the bar didn’t even look at us when we spoke to her about our drinks. Wasn’t just our table unhappy as we could see most tables looking over for their orders. All staff we spoke to were rude apart from Alex, he was absolutely lovely. Wouldn’t come back here again.
Rebecca B . 2021-06-10
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My partner and I did a bottomless brunch together on a Thursday afternoon. Grace was amazing and was so quick and attentive and made sure we never ran out of drinks and kept us topped up! She is an amazing asset to the team.
miarahl . 2021-06-10
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Such a lovely location. Service is always very special when Alex is working, he is a perfect little gem and s credit to the Slug and lettuce when he is on shift.Food always tasty and good value for money. My favourite place to go to in Staines
glennie49 . 2021-06-09
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Service was ridiculously slow. Had to ask 3 times for a menu. Finally the food and drinks arrived. When we’d finished my daughter asked for her dessert (a jelly pot of some sort) she was ignored so I asked, was told it would be right out. 25 mins later my little girl asked again, someone different. After another 20 minutes of waiting for this jelly thing I went in abs asked AGAIN, and the staff really couldn’t be bothered. They walked towards the kitchen and then handed me the jelly that was waiting on the counter. Seriously it took 45 mins, our dinner plates weren’t cleared and not one member of staff thought to bring the dessert to my daughter at the table. Really disappointed, bad service and rude staff
cacacie18 . 2021-06-08
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I recently booked a table with friends. We sat outside which was lovely in the sun next to the river. The staff were friendly and service was quick. I really enjoyed my burger and would highly recommend the sweet potato fries
MrsCharisV . 2021-06-07
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A good hour waiting for drinks even though everything was prebooked, after telling us wait times were 30 minutes. Cloudy prosseco shots and hair on the glasses. A fight broke out and the bouncers were that small, they just backed down to a small angry southern man. This wouldn't happen up north, the bouncers would have kicked his teeth in and we would have all had something to talk about the morning after about how heavy handed the bouncers were. Other than that not so bad
jade89hardy . 2021-06-06
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Chips were soggy and undercooked. Some of the cocktails tastes very weird. For some bizarre reason they wouldn’t give us straws. All this for premium prices!
Sannydeagrove . 2021-06-03
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Extremely friendly service and lots of communication. The restaurant in general is a great atmospher.
matthewcC1297CN . 2021-06-03
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Aaron has very good service and extremely friendly service, give him a raise xxx He’s the best server I have ever had x
angelmayx . 2021-06-03
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118 Opinions
working a sunday nightshift and needed some food never tried this fish and chip shop although heard good reviews and i have got to say absolutely brilliant ordered a large cod and it was a large cod a
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