The Safari Restaurant in Conwy

The staff here are so lovely and really are genuinely nice. Thank you lads/all staff ☺️ There’s a lot of people out there who want to knock the smile off your face, there are no worries of this when you come in here. Hope you get lots of tips you deserve them 🫶

Absolutely horrible experience, took 50 minutes for two paninis because “there was an argument in the kitchen” and she “forgot to put them on”. Then took over 20 minutes for a tea, pepsi, and orange juice. Everyone in there was asking where their orders were. Cheese was vile too.

We were here for lunch. Ordering at the order terminal was very straightforward and easy. The burgers and chips were good. Only the coffee and latte were not served so attractively because the glasses were too full and something had spilled over.

Way overpriced its such a rip off, imagine £9 for a burger with no cheese or tomato, just lettuce and a burger between 2 buns. What a joke, if you wanted cheese or bacon added £2 per go? Like what? Very poor quality meat as well. Just not worth your time or money. This establishment is not owned by the welsh mountain zoo so this is not to reflect badly on them as the zoo is amazing. Just make sure you bring a packed lunch

The cheapest burger but charging £9 Avoid!

I'd take a packed lunch. Trust me. You'll thank me later.

The Foods expensive and not the best quality, and took over an hour for burger and chips and kids sandwiches. Whag a joke.

Highly reccomend this place if your very patient . If you fancy waiting over an hour for two orders of chips and a hot dog then this is your deal . The orders were not in fact in order but I don't know how Welsh numbers work (113 and then 94) The food was OK at best but wasn't worth £37 and an hour of my time . On a positive note there was a nice view of the tigers . But I can tell you something that tiger was not coming to tea.

Over priced and slow service. How an earth 2 hot drinks take nearly half an hour to make is beyond me. I don't say this lightly, but Starbucks would have been cheaper. This also seems to be the hub where all the screaming children descend upon. Avoid at all costs.

There were 2 screens for self-ordering. One wasn't working showing no connection, to the other one there was a queue, as it wasn't working right either. I went to the regular till. Coffee and Safari hot chocolate were great. The burger was also great, but my hubby had homemade pulled pork loaded fries, and the pulled pork was really nice but the fries were disgusting as we could tell, they were fried in old oil.

Members of staff was great and friendly just the place needs alot of work and not much was open and a lot of items was out of stock

Food was okay (burger was dry) but overpriced. We waited over an hour for our food to be ready which was madness. It was busy but not crazy busy. Definitely understaffed and not enough seating, including seating that's not appropriate for young children as it tipped over with my son on it. Could definitely make better use of the space to have more tables in there.

OK, Nice coffee, but really limited menu , would of hoped for at least a sandwich on the menu

I’ve visited the Superb Welsh Mountain Zoo each New Year’s Day for many years, we always eat at the Safari restaurant and the food has always been expectable although understandably a little on the expensive side, today 1/1/2024 will be the last time I stop for food, terrible automated service, the overpriced food could not be justified by the location of the restaurant or by the extremely low quality of the food.

Had really bad food poisoning from the loaded chilli fries, but service was good, and the restaurant was clean.

Waited over an hour for a few sandwiches with 3 small kids 😔 other than that it was great!

Very modern update, not like photos. Ordering via screen,like Macdonald's. Ok when quiet, but may take a while if busy.

Good restaurant for the zoo. If you come out of main season is the only place you can eat anyway. But good selection of food including decent vegetarian options. Staff were nice and friendly and service was quick.

This was a nice place to stop for lunch whilst visiting the zoo. The sandwiches tasted fresh and had plenty of filling. Good coffee too. The kids lunch box was a great offer with a sandwich, drink, crisps, chocolate bar and fruit. Lovely views from your table too

Service and atmosphere none existant really as no other customers in and you use machine to order and when foods ready staff just shout your order number at you! But the food was really tasty and we all enjoyed it

Pleasant staff,nothing too much trouble. Moving mountain burger and oat milk for my latte. Well done Welsh mountain zoo. Grateful to have the option of a nice plant based(Vg) food option. ❤

Good food and drink, a nice view from the balcony over to the bay.

Lovely food for lunch with family on father's Day

The restaurant was quiet and 10 of us got a seat easily. The service and food were great too.

Lovely place to stop off for a hot drink and a hot meal. Good selection of snacks, childrens meals and breakfast options (served until 12:00)

Absolutely shocking food at ridiculously high prices, the zoo should be ashamed serving this to there customers. The food is cooked around 1030-1100 and left in a hot draw all day so if your eating late in the afternoon, chances are your foods been sat there waiting for you for hours. Take a packed lunch, trust me.....

After a morning exploring the Welsh Mountain Zoo we needed a sit down and a bite to eat to recharge ready for more of the same in the afternoon. Having been quickly welcomed and seated it was not long before we were admiring the view of the bay. We had a relatively light lunch and all was hot, delivered quickly and absolutely delicious.

Firstly, the girl on the front desk with the funky hair was great. Smiling every time I saw her despite being very busy and helped resolve an incorrect cooked order for us very quickly. The food itself was average but was reasonably priced given the setting. The area itself was in need of a good clean from obviously being busy with not enough staff to keep on top of it and the orders. The balcony over the tiger enclosure was great.

Decent grub with fab view over the tigers and down to the bay. Bit pricey but tasty.

Very, very expensive and run by school kids with no idea what they were doing and no people skills whatsoever!!

We had lunch here today for burgers chips and cokes and a children s meal 48 pounds ,that price is disgusting in these times ,never again we will now take a pack lunch .

Came here whilst visiting the zoo and we made a pit stop to refuel for a second trip around and The quality of the food and the facilities were really nice and clean with a really great view whilst you eat your meal but the only slight downside was that there was a maximum capacity issue which forces you to wait or go for another walk round until there is a table available so expanding the restaurant would be beneficial and help prevent overcrowding issues.

Great little restaurant overlooking the chimpanzees and views of Llandudno while having coffee and a little bite to eat before exploring more of this little gem of a zoo

Was OK but abot pricey for lunch.

It's a push to call it a restaurant at best. Food in boxes, no plates, no waiters/waitresses just a grumpy lady serving who blames the big queue on the customers not on the fact she buggered off for 10 minutes. The zoo is great, this place was not.

It was like being served by Basil Fawlty!! There was only 2 people in front of me but waited ages. The woman serving walked away half way through serving the customer in front of me to clean up a spill, but she didn't say anything, just walked away, and no apology when she returned, bearing in mind there was a queue. Some people actually left the queue as they were sick of waiting. The server then said very rudely that anyone ordering hot food had to do so on the screen, despite having already served people for hot food, she said even the lady behind me, who by this point had been queuing with me for over 10 mins had to leave the queue and order at the screen (she didn't leave the queue as that wouldn't have been fair on her). When I finally got to order it was as though I was troubling her by ordering. I asked for hot food (yes I wasn't leaving the queue either) and a sandwich, to which she asked if it was a large or small sandwich; as the sandwiches on display were all the same size I asked what the difference was and this just seemed to annoy her. I asked for a plate for the sandwich to be informed there were no plates just napkins(bearing in mind this says its a restaurant). So ordering done I sat down to wait for our number to be called so I could collect the food. Once called our hot food was served to us in a paper bag in cardboard cartons (restaurant quality 'eh?!). The chips were tepid at best and the "special" hot roast pork sandwich was 'meh. And talk about expensive.... It cost me the best part of £20 for a ham sandwich, crisps, chips, pork sandwich and 3 drinks. Calling this place a restaurant is really stretching it, expensive greasy spoon would be a better choice of words. The thing is, the zoo is great but this place is an embarrassment to it. They need to drop the prices if they can't even serve food on plates and employ someone who's more cheerful and much less rude.

Brilliant view overlooking the bay

Had a few issues with orders for a number of people coming in for some food such as wrong or missing items. The menu is strangely hidden from view because you have to access it through an app you download when you come in via a QR code. Not a fan of that personally and the food itself is just about serviceable.

What a shocking place. Told there was no tables and 20 min wait for food. Then table appeared immediately and food was served in like 5 mins. My first thought is they are actually discouraging you from coming in (I understand now)... burger was like dog meat, chips like cardboard, bins full, very dirty, cost £30 for lunch for 3. Pepsi 1.80 - it's a 330ml can!! They missed things off our order. Had to go back twice to collect missing things. The only positive feedback was the seagulls demolished the sausages which my son wouldn't eat, at least they were happy. I got home and felt like I've been raped.

I even don’t know where to start… the most expensive and underwhelming lunch experience ever! Such a let down for that zoo! It was so cold inside, extremely dirty windows, overflowing bins, floor with food leftovers and floor was literally black as hasn’t been cleaned for many years by looks of it (see photos), food super expensive and over fried, we paid 1.80£ for 0.33ml can of Pepsi and 7£ for terrible sausage and chips! When we picked the order they didn’t put the drink in, then we had to go back as they didn’t put an ice cream in too. Save your money and your health and take the packed lunch with you next time! Such a shame as it’s the only place to eat or have a coffee there, should be demolished, such a rip-off. I had a stomachache after we ate there… well we tried the food and most of it went in to the bin (30£ for a small lunch). What a terrible shame!

Absolutely freezing in there, no access to the toilets even though you can access them from the other end of the zoo, for some reason, they will not allow you to access them from the normal way. Food has to be ordered via an app due to covid. You have to scan an (unreadable) QR code off the tables. When you finally get onto the app, it takes forever to make your order and the process of adding extra or having things taken off your order is a nightmare. The food is awful too. Over cooked but cold sausage rolls, awful fries, gravy is like water with no flavour. Coffee very poor too. Very small variety available and I feel the Zoo should revert back to their old way of serving without this pathetic app that isn't fit for purpose. Menu needs updating and more care needs putting into actually cooking the meals provided, to offer better presented and tasteful food, especially for the price you pay for it. So expensive and mostly inedible food. It's such a shame as I love the zoo and I always used to use the cafe as a way of spending more money there for a good cause but I will be bringing packed lunches with me from now on

Burgers were great and portion of chips was huge!

Rarely do I post bad reviews but to save anyone else the trouble of wondering whether or not to go here, don't. Whilst the food was good (decent portions but at a price to match) the serve was atrocious. After queuing to get in we sat at a table for a long time waiting for food from a limited menu. Looking around the place was full of people sitting and waiting. Very few people actually had food and most people who eventually did get food stood up and left with it. They need to sort out their kitchen and waiting staff (lots of staff, very little movement out the front). The one good thing about visiting is that we know not to visit again!

This cafe really let's down the zoo experience. Had to order on the app which I struggled to download, took ages then when I did get on it couldn't order the thing we wanted so I had to go up to the counter anyway where they made us what we wanted so I don't understand why we couldn't order it on the app. Food was quick but very average.

Served an out of date Tuna Niçoise salad, kids nuggets were ok but the chips and chicken burger were terrible. Had to visit the counter 3 times after receiving our food, 1 for salt (that was ordered), 2 for cutlery to eat the salad & 3 to return the out of date salad. The floor is covered in old dead insects we counted 6 under our table that had clearly been there a while…not the best hygiene considering the pandemic. We are asked to wear masks indoors around the zoo, but this doesn’t seem to apply to the staff. On the plus side, the staff were quite friendly, but that’s about the only good thing I can say.

This place is absolutely shocking in every way! Limited choice of food that's if they haven't already run out, very expensive and nothing really very healthy. The toilets were out of order - something I am sure is illegal in cafe with seating? The front of house manager is dressed like she's going for a night out - Body parts hanging out, dress hanging off her shoulders, bra straps visible, hands running through her long black hair every minute - awful! Avoid at all costs - take a picnic.

Clean, fully staffed with social distancing measures in place. Prices are good and staff are friendly. The restaurant also has a few vegan options in place and overlooks the tiger enclosure.

Filthy and massively overpriced. Food inedible. Would strongly advise bringing a picnic instead. Avoid at all costs!

An absolute pleasure to eat here today. Jade was really spectacular. Very friendly and helpful. Rushed off her feet but always with a smile on her face and a very polite manner. Keep up the great work. You are a credit to the zoo.

This should be excellent as it’s for a captured audience. It’s not good, pre packed sandwiches, no coffees available and ordered only via an app which you have to download.

Expensive for what you get, no hot drinks and the one vegan option was shocking. Bring a packed lunch!

My partner and I had to queue for around 30 minutes despite it being fairly quiet. The service seemed to be particularly slow. None of the items that I wanted were available so I went for a ham sandwich, whilst my partner went for a tuna and cucumber sandwich. My ham sandwich was very poor (possibly the worst ham sandwich I'd ever had), whilst there was no cucumber in my partner's sandwich. Poor food, poor service and it took a large chunk of time out of our day.

Lovely clean and well maintained restaurant with friendly staff serving you. There is a veranda in one part of the restaurant area where you can walk out onto which has lovely views from it and directly below you can see the tiger enclosure. Which on a good day weather wise would be brilliant as I would imagine the tigers would come out for a stroll, but the weather wasn't too good on our visit and the tiger which we did see stayed in his/hers den and was fast asleep.

The food was absolutely dire; both poor quality and badly cooked. The fries tasted as if they had been cooked in cold oil and the wraps tasted stale. The hot food was cold and the salad was brown and limp. The service did not help matters as it was very unfriendly and it felt as if we were bothering them by asking for food. The place is filthy and the tables need cleaning. The pricing does not reflect the very cheap quality/experience. Such a stark contrast to the rest of the atmosphere around the zoo. Bring a packed lunch.

Popped in for lunch while exploring and was not disappointed such a clean friendly eatery awesome coffee so ticked all my boxes

Strange atmosphere with poor and disjointed service, didn't feel like a warm welcome at all. Food was very average and plain, not worth the money, I'd advise bringing a picnic instead.The zoo identifies plastic pollution as an issue, so I was very disappointed to see this cafe/restaurant using plastic cups and selling plastic bottles etc. Just introducing paper straws isn't enough.Only thing that saves this place is that it's a new and airy building with a nice view.

The Safari Restaurant (with "Restaurant" very much in inverted commas) is a basic cafeteria with a very uninspiring selection of paninis and oven chips dominating the menu. From it's elevated position it does however offer fantastic views over Rhos-on-Sea and if you step out onto the balcony you'll find yourself looking right down onto a pair of slightly bored looking tigers. You can take a picnic if you're visiting the zoo so I'd just pop into The Safari to take in the views rather than to eat.