The Restaurant Hub, Tamworth in Tamworth

staff was very rude and took around 30 minutes to order a small chicken and chips meal.

If I could give zero star I would. Food was expensive and service was appalling. Food arrived 20 minutes after placing the order. When I asked a few times I was told they would bring the food at the table. Once the waiter finally arrived he just put the tray on the table and walked off without a word, no customer service skills at all.

Just went to pay for a breakfast advertising ten pounds 45 pence the girl rang up eleven pounds 45 I ask her why the extra pound she went over to a bald man with a beard and he said thats what you pay so had my money won't go there again price's seem to go up every week here and your portions are smaller

There's an offer for a free hotdog with every main meal purchased. However we were refused the hot dog as we ordered via the ordering stations rather than at their counter, management refused to honour the offer despite accepting the conditions were made and told us to try and get the hot dog next time. The waiting staff were polite and the food is ok if not limited in choice and slightly overpriced. There are no sauces like ketchup for fish and chips and no salt or vinegar. Management really need to up their game because there's not many eateries around. But we probably won't be coming back.

Great food clean lovely atmosphere definitely worth a visit

Great service open after 6.00 pm staff friendly only supermarket you can eat and get coffee after 6pm well done Sainsburys 👏👏👏👏👏👏

Quick service with a smile. Food and drink was what I ordered. Affinity was a star.

Great meal i ordered the basket meal and a fish n chips both meals where very tasty i also had a milkshake so much taster than McDonald's ones Staff very friendly and polite Will be returning soon Jean

We stopped by on Monday 8th April 2024 at 7pm to get some food at The Restaurant Hub. We ordered two adult meals. Two kids meals and three fountain drinks. One of the adult meals came with a drink. My wife ordered a chicken salad and when it arrived we immediately noticed that the chicken was very undercooked and pink on the inside. As someone who has worked in kitchens going back 3 decades I know what undercooked chicken looks like. I immediately brought the issue to the attention of the manager. He inspected it, apologised and offered to have the chicken "recooked". Instead he then honoured my request for a full refund of our bill. We cancelled the order. All confidence was lost at this point. We then left and went on our way and dined elsewhere closeby. I then checked my banking app to realise that they had not refunded the whole bill instead only refunding me the food and not the three 12 Oz fountain drinks at £3 each. £9.00 out. I stopped by on my next trip to Sainsbury's and brought this to the attention of the manager. A complete change of tune from him this time. Not only was he refuting that the chicken had been undercooked and pink he said he was charging us for the fizzy drinks because we had partially consumed them. He also said that they "probe" every bit of meat that goes out on every single meat dish. As an experienced chef I have never worked anywhere or heard of anywhere that temperature probes every single piece of cooked meat that goes out on every single meat dish. Such a statement from anybody working in food service is, quite frankly, beyond ridiculous. They don't take a complaint about food safety seriously and they don't refund the fizzy drinks which we were not going to consume given the fact we cancelled the entire bill due to the chicken being undercooked. What a really unfortunate experience that could have been handled so much better from their standpoint. They got their £9. We won't be back and now will tell everybody we know to steer clear of it for poorly prepared and dangerous food along with horrible customer service. I hope the £9 in their till for their twelve ounce fountain drinks was worth the bad review. Shocking behaviour from the guy on that night managing.

Sadly, the worst breakfast I've paid for. If you like chewy sausage, crispy bacon and eggs that looked as if they'd been waiting around for ages, then a big breakfast at The Restaurant Hub is for you.

Very friendly and professional staff thank you to Kyla and Lisa for going the extra mile with my son who has a poorly leg they made him smile and he enjoyed doing the Easter colouring competition we will definitely be back thank you ladies

Nice food,but order took over an hour to get here,also cans of pop and pastries were missing.

Always enjoy coming here. It's very impressive what they've done with the old Sainsbury's cafe space upstairs. Great variety of food to choose from (Slim Chickens being my favourite), nice spacious seating and everywhere is clean. You can order from the table via your smartphone too, although I don't have great signal inside so I always pop to the counter instead. I hope this place has continued success!

One sauce delivered and 6 tenders not 7

Food was good but missing dips and a drink

Food was stone cold couldn’t even eat prices are shocking too stay away

The staff were very polite and pleasant. Unfortunately they had no milk. They are inside Sainsburys which sells gallons of milk but they "were not allowed" to go and get some. They had no ketchup. Sainsburys sell ketchup as well. The full breakfast was - two overdone fried eggs with hard yolks, two lukewarm sausages, beans, mushrooms, a tired looking overcooked tomato, hash browns and something thin, crispy, overcooked and purporting to be bacon: which I didn't eat. The staff were great. The upper management want retraining.

Great food however I was not happy with the missing items.

Service by Jody excellent also chef very helpful

Had scampi, chips and mushy peas absolutely fabulous. Piping hot and perfect serving size for a lunch time, served by a lovely young man and bought to the table by a very polite young lady. Thank you my first visit but won't be my last.

Food nice but quality not as good as restaurant

Great quick service and lady with the blue hair is really friendly and welcoming.

Excellent fish and chips and also the slim salad was very tasty. Staff were very customer friendly and helpfull

First they give our food to someone else so we had to wait. Then things I know we ordered like the sources that come with meal were not given and I was told I had to buy them. Also our drinks were not ordered so had to re order and paym do not use self serve thing as we could not prove any of it as it did not give reseat. All staff seem to be under the age of 18 and look as though they do not want to be there. I will not go there again

Food hot, service quick, staff friendly and helpful!

Mia , Jodie , Emma were fantastic. Smiles enthusiasm , they were so lovely and so helpful. We would definitely come again

First time here. Heard few good things about the plaice. Orders kids fish bites and chips , chicken sliders and chips, mother very happy with fish and chips cooked fresh and taste good, chicken sliders were lovely, milkshake was good too, quick service, £27 for both including milkshake, for some reason my milk shake £2.50 but mothers waa a £5.00. Little bit pricey, but what's not now days.

We are from Slim Chicken and the food was amazing! The Texas Toast is everything, but more than that, they are very allergen friendly. I went up and explained my allergens and they went above and beyond to make sure everything was allergy friendly. Will 100% be eating here again after all the help. Thanks everyone <3

DO NOT EAT HERE THE STAFF DO NOT CARE ABOUT WHAT THEY ARE SERVING NOR DO THEY HAVE ANY RESPECT FOR CUSTOMERS WHO HAVE ANY CONCERNS ABOUT THE FOOD. This is the 2nd day ive eaten here before i start work. The service i received today was disgusting. Firstly I asked whether a cake had fresh cream in it and no one could give me an answer not even the so called supervisor KYLA , therefore I didn't buy it. I ordered cheesy chips, I got plain chips with bright PURPLE grated cheese on the side, arnt cheesy chips melted cheese on chips? Bright PURPLE cheese, well this was concerning indeed! I asked why the cheese was purple? Their was no answer from the kitchen supervisor LISA nor the restaurant supervisor KYLA as a paying customer, why i dont know all i can say is the customer service is disgusting. So i went to the counter myself to ask. I received nothing but arguments back even when a member of staff confirmed I could have a full refund. After many arguments, clearly no one wanted to listen they just wanted to argue with me and call security as apparently I was shouting and raising my finger to the supervisor. I said i just want my refund I got £1 for the bright PURPLE cheese nothing else! I left everything I was eating because of the arguments. Apparently the bright PURPLE cheese was because the supervisor KYLA couldn't be arsed to open a fresh block of cheese and said just use what's left. I'm 51 years of age not a teenager respect for customers is paramount I'm disgusted 😒 .

Really good food, very friendly staff

Good for the food and good money

Food came quick and was lovely t

Very friendly and helpful staff

The food is ever so yum (including the Korean bbq sauce). Delectable

Lovely, well cooked, fresh fish and chips. Nice sized portion. Nice to get mushy peas and tartare sauce included. Clean restaurant, pleasant attentive staff . Prompt service. Will definitely eat here again.

Very nicely place staff very friendly

Very yum wish you bottles of bbq

Lovely veggie breakfast, great service & a smashing cup of soya milk latte. Will be visiting again.

First time visit to the hub, certainly won’t be the last - fab breakfasts served freshly cooked , with a warm smile and greeting

Fantastic food served quickly. Great customer service - servers greeted us with smiles, were very accommodating and were happy to make conversation. Highly recommend 😊

Love it here staff are so nice and friendly

Great little food hub hidden in Sainsbury’s. Ordered from slim chickens and it was as good as their main restaurants!

Slim chicken was very good and would come again next time I’m here.

Foods always served quickly and always tastes exactly the same as the last visit! Slim chickens is great!

Really nice place to eat. Had a Harry Ramsdens with my 4 year old son and the staff were really friendly and great with my son and catering for his somewhat fussiness. The food was very nice and we didn't have to wait very long. Whilst we were eating, the staff were amazing with my son which just made a nice experience an amazing experience and he was really happy and full when he left. I just wished we lived a bit closer but we go to Tamworth quite a lot so will be going back next time we are in town. 100% highly recommended

Lovely food and a lovely waitress would definitely recommend 😋

First time eating at slim chickens. Would highly recommend and will be returning again. Good portion size and food tasted fresh 👍

The food is really nice here and the staff are friendly and welcoming, would definitely recommend this place for lunch or dinner. The food is at a reasonable price and the quality is good. The cafe is maintained really well with staff cleaning tables all of the time.

Very friendly staff & food was delicious, money well spent! Would definitely recommend, we will be visiting again :D

wow! just amazing! came here today for a light lunch and there is an array of choices! food was bought over by a lovely lady called Jodie who had a very good customer service and wasn’t afraid to have a light conversation with us (which wouldn’t happen anywhere else). it’s a hidden gem in Tamworth as it has taken over what used to be the Sainsbury’s cafe but it’s amazing and good value for money, and considering it’s currently summer holidays for kids it was very quiet with no screaming kids. It was a lovely place to relax for a quick and filling meal. highly recommend

I've been to the restaurant hub about 4 times recently, twice for slim chickens and twice for a coffee. I have no complaints about the slim chickens, it was lovely and tasted standard, with decent service. The issue arises with the last two times I've been in for the carluccios section for a coffee. The first time going I ordered a Caramel frappe, which when tasted was sour.. I believe the milk in the frappe was either left out too long, or not datechecked correctly and was gone off when served. The second time in carluccios, we ordered 3 Americanos and 1 mocha. The service was rather unfriendly, and not welcoming, as all of the staff were involved in their own conversations, and felt as a customer as if we were interrupting by ordering. We sat down and waited for the coffee. When served, the employee was talking about how they were trying not to sneeze on our coffee... which after personally working in retail and catering i felt should not be said to customers.. The americanos were all lukewarm. We then had to wait for about 5 more minutes for the mocha to come, which for some reason was lumpy.. at first I thought it was just the chocolate powder on top that had gone lumpy, however, it was lumpy throughout the whole drink, and had to leave about half of it still on the table, even after fishing out the lumps from the top with a spoon. Overall, initially I had gathered a good opinion of the Resturant Hub, when it first opened, as the slim chickens was lovely, however, after some time there has been a clear decline in not only quality, but also service across the board.

Lovely lunch ! This place has really improved from before. Food was fresh and tasty and the staff were very kind.we will definitely be returning 😊

Great staff, really friendly, food tasted delicious!

jodie is amazing, perfect service

Great menu choice, food served hot and fast and staff were great lovely relaxed atmosphere. Will defo be back!!

Had a lovely time, brilliant service and nice staff.

Great food. Served quick and hot. Lovely attentive staff and brilliant atmosphere. I would definitely recommend and will absolutely be returning soon!

Amazing food and brilliant services. I’ll absolutely be returning soon.

Ordered from Slim Chickens and can not fault food. Always hot and generous portion size.

We had the bacon burger with a extra burger,each ,the meat was pink in the middle and the greese was dripping on to the chips,we returned the meals and was told they could serve it pink as it was steak,we asked for a refund but the manager said we would have to return when her gaffs was in as she could not refund it,a waste of £32 for 2 burgers and chips and a coffee and a milkshake

Had the slim chickens here, which was really tasty, and good portion sizes as always. However on this occasion I wanted to leave a review based on the incredible customer service I recieved. Kyla was really helpful, friendly and approachable and really made this visit more memorable than any other time I have dined here. She went above and beyond, as I was here with my toddler and was very understanding when I was having a difficult moment. Thank you Kyla, you are a credit to the company:-)

If you want great fish and chips and excellent service this is the place to go👍😊

Food was spot on and Saffron is a credit to you, she was an excellent waitress! What a team well done ✅

Amazing staff- jodie is lovely and food is also amazing 🤩

Wonderful service, specifically from Amy who helped me with my order. Decent portion sizes, absolutely love the chip seasoning! Very clean also. Didn’t get any photos as I was very hungry but will definitely be back soon:)

Had a lovely fish n chips today.was really lovely .fish was beautiful.service was amazing .waitress saffron was accommodating.very pleasant.very efficient.I will be back very soon .lovely clean place .lovely atmosphere.

Something for everyone… service with a smile Food was tasty , hot and left with full bellies

Lovely food, great value had a young lady called Mia serve us very helpful

Brilliant food and service with great prices defo recommend

Good food and staff are very friendly and helpful. Excellent service.

Hidden away in Sainsburys upstairs but worth the trek. Food and staff are excellent.

A great place to grab a quick meal. With a choice of 5 restaurants in one you are guaranteed to please every member of the family. Staff were friendly and helpful. Food was reasonably priced. Will visit again

Great food,great service,highly recommended!

Great food and staff so helpful and friendly

Friendly fast service Good breakfast Good atmosphere

Polite, helpful and quick service!

Ordered through the kiosk food delivered very quickly staff were very polite and efficient Had a missing item which Tom quickly sorted out for me. Will definitely be back ❤️

Jodie is always very pleasant and helpful even makes my tea for me saffron is also always very cheerful

First time there and there was a great variety of food to choose from staff very pleasant and food was delicious served quickly and presented nicely all so meal was hot

one of the best places to go for food in tamworth!! The servings are brilliant and not stingy like mcdonald’s. Definitely worth the money. Staff are really helpful and give you the best recommendations so you have an enjoyable meal!!❤️

Always go here for food now it’s always 10/10 would 100% recommend! The staff are friendly and the chef there Myles makes the food rapid and to perfection 🤌

There's literally something for everyone! I've been a few time's since its opened I've tried the Caffe Carluccio's coffee and cakes 10/10 I've tried the slim chicken 10/10 And the Harry Ramsden's fish and chips 10/10 The Ed's Easy Diner breakfast is also 10/10 And the Milkshake's will definitely bring all the boys to the yard lol I haven't tried the Gourmet Burger kitchen yet but Burgers aren't really my thing. All the staff there are Excellent and a special mention to Myles (one of the head chef's) for being not only fantastic at his job but also sorting out the salad 🥗

Had a visit this afternoon. Although it being super busy, the staff were very attentive despite the volume of customers and orders. Super good job to the team! The manager should be proud. Will definitely be returning

Been a couple times and the service and food has always been 1010. Prepared quickly and can tell it’s fresh. Definitely better than other options in Tamworth and a bonus of not having to travel to brum for slims anymore 🤝

Amazing service and welcoming staff. Food was so good and a quick service

I went there the other day for a burger and it was one of the best burgers I’ve had in Tamworth and the milkshakes were good too and very good value for the money would 100% recomend

Would 100% recommend the food was really nice and the staff were very friendly would definitely go there again

This food was lovely, been there a lot of times and the service was very good and the chief myles cooked the food very quickly and was very nice. Would definitely recommend coming to the restaurant hub.

first time we visited the food court in Tamworth - amazing food for both veggie and non veggie. Clean and good staff!b

Have breakfast here once a week. Ed’s diner is a great addition to the retail park. The food is great but comes second to the service in this busy restaurant. Have to give a shout out to Saffron who is friendly and chatty 😁

One of my new favourite places to go. Ordered from slim chickens twice now and cannot fault it. One thing I would say is that the portions of fries are generous. My first time ordering I paid for extra fries & received the same amount as my friend who didn’t. The portion was more than enough though so I wouldn’t spend the extra £3 again personally. Love the toast too, perfect!

Lovely food and very reasonably priced. Milkshakes are insane!

Great food and service…would definitely visit again

Very poor service at Tamworth. No milk shakes and no fish. Was unable to have water instead of a fruit shoot for a small child. Didn’t get the fruit shoot anyway. Was told we had to have a sauce with the burger and chips even though the menu said you didn’t. When the chips came they were ice cold (and no sauce - not that we wanted it. ). Chips were replaced at the end of the meal. Extremely slow service in a virtually empty restaurant with 6 staff. It was our first and will be our last visit. A memorable trip out with our Grandson for all the wrong reasons.

I visited for the second time yesterday and, as with the first, experienced problems. I approached the counter and was greeted with a scene of confusion. A waiter was undecided as to which orders he should take out, and he was not helped by the kitchen staff. He proceeded to lean over the warm shelf in order to find sauces that were not on the plates. A number of people were standing around talking about whatever, and I was ignored. Eventually I was asked for my order, which was fish, chips and mushy peas. There was no fish which was due tomorrow!!! So it is not possible to visit a place with a Harry Ramsden's concession and be guaranteed their signature dish. Absolutely ridiculous. I opted for sausage and chips. As I was sitting at my table I observed the same confusion and could see what was obviously my order on the warm shelf. It was there for around five minutes. Eventually the aforementioned waiter picked it up and stood looking uncertainly at the room. He then approached a couple who had just been served afternoon tea, at which point I gestured to him that it was mine. As he placed the order on the table he said that there must have been a mix-up with the table numbers. That was apparent throughout. The sausages were hot and delicious as was a pot of Yorkshire tea, the chips were stone cold. I will not be visiting this establishment again.

An amazing dining experience. During the cost of living, the prices are very reasonable and if you don’t think so.. Try the food and thank me later! The staff were super friendly, considering the pressure they were under with this being completely new to them.

Food amazing, staff friendly, service in need of improvement, young staff new to job who seem overwhelmed / not well managed

Thank you all for an amazing breakfast today .. absolutely without doubt best we had all year 👍👍👍👍👍 team were awesome thank you

Went in there a couple of days ago and was served by a lovely young dark haired lad serving our food, very polite and very helpful , food was a 10/10 🤗

We had a burger from GBK and some chicken from slim chicken, great to have selections from each menu and the ability to order all on one bill instead of having to do everything individually. My son is fussy with anything potato but he loved the fries from slims, great value for money too especially the bottomless drinks. All staff were very friendly and helpful too