The Prince Charles in Mansfield

Capo lounge has always been my go to for delicious food , friendly staff and great environment, until yesterday… I visited with my son for lunch before the local football match and had the most awful experience which resulted in me walking out. On arrival we waited at the entrance to be seated. It was busier than usual, but I could see 2 empty tables. The older lady came to us and said (quite abruptly) there’s at least a 10 minute wait , I was happy to wait, and presumed the empty tables were reserved , but literally seconds later a young man came up , looked puzzled as to why we had been told to wait and showed us to the afore mentioned table. I don’t eat chilli, usually nothing is too much trouble if I request to have chilli removed ( where possible ) or alternative sauce etc but not today. Appreciating it was busy, young girl serving was evidently stressed and further miffed that the lady she was serving had to return to her table to get her payment card. There was a queue forming, however that doesn’t excuse poor customer service. I was not even greeted with a hello when I approached the til. I asked if I could swap a quesadilla on the tapas menus for a different filling which is on the brunch men and pay any difference, the answer being no because one ( I assume the main menu ) is ‘a big round one’ and the others are ‘ cut up’. So I then asked if I could have Breakfast Quesadilla which states ‘Chorizo & cheddar quesadilla, topped with guacamole, tomato & red pepper salsa, coriander, Aleppo chilli and a fried egg’ without the chilli ( it says topped with so I presumed it was on top of the quesadilla) I’m told no because it’s in the sauce , so I ask if I can have it without the sauce but I’m told no because they are pre made quesadilla ( I thought food was cooked fresh / to order ?) I was asked if I had an allergy to chilli which I said no I just don’t like it , and it seems if I had a food allergy there may have been a way of having the food without chilli? So my next option was to order a selection of sides to eat as a main but apparently you can’t do this , I had to order a main to go with the sides , have to order sides without a main ( despite my doing this on many other occasions , surely a few sides together is only like tapas in a fashion and I would still have been paying the same [if not more ] as a main meal. ) At this point I gave up and I walked out in disgust. Upset and disappointed is an understatement. Always loved it and raved about it, never again will I go there. I did call after the experience and was offered to speak to the general manger but I didn’t have time to wait I was too flustered trying to find somewhere else to eat ! (Which I did , Horizon on church street , highly recommended)

Really bad experience had the mini fish special tried to put the meal on a kid's tray didn't want the peas on the fish wanted the peas separate ended up arguing really spoilt my day really disappointed

Yeah, I live in here, but good foods

Best pub in the area for choice, if you're indecisive, just don't go. Johnno knows his stuff, is very affable and will always help you choose your poison wisely.

Can’t go wrong, nice breakfast, decent staff delivered on time will order again