the Place To Eat John Lewis in Glasgow City

Stopped by for lunch and had the lentil soup which was great. Decided to treat myself to the £5 raspberry pistachio traybake cake- which does not taste of either. It is lemon loaf traybake with cerise fondant and a few pistachios sprinkled on top. Looks better than it tastes, very disappointing. Far too sweet.

We had settled-in for a nice lunch of soup and a pot of tea. Initially the soup (leek & potato) had a nice flavour, but immediately after the second spoonful the taste of pepper was so strong that i couldn't face any more. Whomever created this concoction quite obviously put the entire contents of their pepper-mill into the soup, and then some more. When i broached the subject of the soup to the staff, i was met with a feeling that no-one had any idea or any interest as to what the procedure would be when a customer voiced any complaint. The tea was the only saving grace today...

Very confusing and no help at all for people with poor mobility - tray and food very very hard to carry indeed. Preferred Benugo.

It is hard to enjoy your overpriced and average food in a cafe that is decorated almost entirely with 'review us on tripadvisor' signs.

Hopelessly organised staff, customers at different stations and the queue bottlenecked waiting to be served. I took three different spoons all had congealed food present. Soup pea&mint was warm at best and there was no bread to choose from, just a white piece of crusty baguette. Such a disappointment considering I’d walked past numerous bars, cafes and restaurants to have what I expected to be a nice lunch. It’s not my first visit to their cafe but it will definitely be my last.

How the mighty have fallen! The cafeteria would have been better staying shut as there were huge long very slow moving queues and waits to be served, only basic offerings and 2 understaffed stations open, poor souls were pinging back and forth like shuttlecocks and they weren’t in their first flush of youth! . Soup was over salted pumpkin & ginger and previous offerings of chunky cut bread either white or brown no longer on show and a bit of white baguette is what they give, no brown alternative. No meals on display and generally a dispiriting experience that made me wonder if JL has financial difficulties as they would stoop so low

Went for vegan soup as mentioned on menu. Chef said only had chicken soup, although menu has vegetarian and vegan soup. No use

I have just paid £6.20 for a flat white coffee and a fruit scone with butter and jam. The scone is lovely but my flat white must be the worst I have ever bought. I even questioned whether or not it was a flat white when I was handed the cup. It looked and, in the end, tasted nothing like a flat white!!! In addition the standard of service was poor. The person who served me was chewing gum and the person who was at the till stood and put lip salve on her lips while she took my payment. A huge drop in standards!

The cafe itself is soulless and bleak. The quality of food was shocking - nothing was worth its price here. the customer service was slow and our order was definitely not worth the wait. will not be returning to such an embarrassing destination.

On a coach tour with Lochs&Glens to Glasgow came in for some lunch and a coffee the service was good but thought the food could have been slighty better

This is a reply to most of these comments I've had to endure. JL has to become a restaurant with a side area for breakfast. I left but we try so hard & against no idea of numbers it's a balance against waste/finances etc., The service however was always utmost in our minds & hopefully oor scones never be gone. 🤗

Very disappointing. Place to Eat appalling service. Very limited choice (afternoon tea). Toilets scruffy, in need of maintenance. Stock lacking especially haberdashery and fabric. Staff offhand, uninterested. I used to love this shop. Very sad!

Chicken pie same size as a normal mmince pie for one cost £11.00 I nearly had a fit.although it was good that is a rip off price.so won't be back there again.,.

Nice cake, pleasant coffee, but dear me, what a shambolic operation. Queued for about 20 minutes, I think, there were only two couples ahead of me, everyone just having hot drinks and cakes. Think they need an extra coffee machine and a slicker process, not one server wandering the full length of the huge serving area to get all the different bits.

A spacious restaurant in the John Lewis store. We arrived early fancying a cooked breakfast and were not disappointed. A good value, enjoyable breakfast with all the usual options included. Service was quick and friendly and we got a table beside a window giving us great views of Sauchiehall Street

I have just paid GBP 4.85 for a completely inedible cheese scone and a black coffee having waited quite some time in a queue beforehand. Is this the best they can do? The choice was extremely limited. It's only 10.00 a.m. yet they're serving cream cakes. I had been looking forward to a breakfast of sorts...a croissant maybe. Too much to ask?

I was last in here 6 years ago and it was better this time. We just had tea and scones which were ok. The staff were friendly enough and it was nice the foreign young man was helping elderly people with their trays over to a table to save then carrying them. The larger lady with the dark hair serving at the till was a bit unfriendly after my confusion over the teapots, but nevermind...

We were extremely disappointed by the menu - only one soup, gigantic baguettes, poor quality fillings (extremely burnt bacon). We used to really enjoy the John Lewis cafe but the quality has gone completely downhill since being taken over by the Benugle franchise! Avoid at all costs!

The place to eat cafe offerings lacks the quality expected from the John Lewis brand. We had popped in for bit brunch, but never again. The breakfast we ordered was poor, mostly felt warned up and lacked any really quality. Sadly the worst part was the poached eggs. The first offering was a tiny wee sad looking poached egg on piece of sourdough bread surrounded in random seeds. We asked for a softer egg, which the polite staff did attempt but sadly the second offering was not much better, 2 eggs both slightly runnier but tasted awful. We were warned the eggs are not prepared fresh onsite and the condition is outside if the staff control, not sure how that works, sadly the result is extremely poor. Only a fried egg is prepared fresh onsite. Why offer something of such poor quality, Avoid the poached eggs!

Visité hoy con padres ancianos. Pedí un rollo de tocino que cuando lo entregaron estaba básicamente gordo con un poquito de tocino. Le pregunté (muy cortésmente) si era posible tener uno sin tanta grasa ya que mi papá no se lo comería. Ella advirtió que eran todos iguales, así que opté por un panecillo con salchicha. El miembro del personal a partir de entonces fue bastante desagradable, me mantuvo de espaldas todo el tiempo y cuando le pedí algunos condimentos los colocó en la bandeja. Fui muy educado todo el tiempo y el café no estaba lleno, por lo que no estaban bajo presión. Dos de los 3 empleados de guardia fueron bruscos (un hombre / una mujer), la chica que me procesó en la caja fue absolutamente encantadora. Quizás los otros 2 deberían aprender una lección de su colega más joven. Muy decepcionante y ciertamente no es una experiencia que haya tenido antes en John Lewis.

Went here for breakfast today worst ever poached eggs were like bullets bacon dried out sausages horrible and a bit over priced

I went to the cafe today after some shopping to have a hot drink and a piece of cake and the service was excellent! The lovely lady Lisa, who served was so kind and friendly. She offered complimentary glass of milk for my lil girl and that was so sweet of her. I’ve been to the cafe since more than 3 years nobody ever offered so to my lil one. Also the lady helped me with the tray with drinks and all. I was so touched by the warm friendly service! Thank you so much Lisa! You are exceptional!

I visited John Lewis Cafe in Buchanan Galleries on 24th December for breakfast. I ended up just having a coffee with a roll with sausage and my son had coke with a toastie. Service was slow and we were told the toastie would be delivered to our table. After at least 10 minute wait it did not appear and we had to go to counter to collect. It was cold in the middle so had to be reheated. No apology and staff didn't seem to be bothered in the slightest. We got the impression they were mainly uni students doing holiday work so were not well trained and couldn't have cared less. Definitely wouldn't go back as there are far better places to enjoy a tasty breakfast.

Went here for cake and tea. Asked for plastic cutlery as I am currently having chemotherapy for cancer and cant tolerate metal. The young girl I asked sought help from her senior colleagues and was told a flat no - no discussion - no offer of help and were pretty indignant to this request. Felt totally humiliated.

Popped in to get a bite after doing sale shopping. Had the vegetarian pie with vegetarian gravy. Food was okayish and good value for money. Was served by a pleasant young female who was a novice. However, the older lady was not as pleasant. If you ever go try and be served by the younger members of staff who are much more pleasant. Given the prices the food is not bad. Eg had mushroom and chestnut vegetarian pie with potatoes, cauliflower cheese and cabbage with gravy £8.95

We actually visited here for a light lunch but there was very little left at 1.30 and they were unable/unwilling to make any fresh sandwiches hence only 3 stars However, we "made-do" with scones and tea, which were delicious and filling enough!

Not very impressive as soup had run out, and there was a limited selection of sandwiches for toasting available. I did think there would be a hot main course available, but sadly not. Poor service and poor food quality.

Visited today around 12.30pm for a light lunch. Service extremely slow. Two members of staff serving. My daughter and I had soup which could have been warmer. My husband had tea and wasn’t given a saucer with it. He went back to the counter and asked for one and was told they had no clean saucers! The tea wasn’t very warm either. I just felt that the whole experience didn’t come up to the usual John Lewis standards. Very disappointed!!

We ate in John Lewis while visiting Glasgow on a cruise. It was a great area extending overlooking the other floors of the mall. You enter through the John Lewis department store. Sit & relax during your shopping.

1 tea - pot of loose laeaf 1 tea-pot of loose leaf 1cfe americ tall 1 cake cholate fuge 1 cake -carrot

¡Pasamos por el café y los bollos de la mañana, como siempre hacemos durante nuestros viajes de compras! La comida y las bebidas eran excelentes, como siempre, sin embargo, tenemos que hacer cola durante mucho tiempo. Parecía haber una escasez de personal que causó una espera de 20 minutos, lo cual no es genial.

Visitamos este lugar la tarde del jueves 12 de septiembre alrededor del 3. 00. Todo lo que queríamos era un par de cafés más un pastel y un jugo para nuestro nieto.

Nice soup and coffee but very slow service and supervising waitress spending her time moaning about her job to all her colleagues in front of all the customers. Not impressed when paying decent prices. Looked a bit half empty on a Sunday.

Can not fault this place. Top quality every time. Food amazing Staff so helpful with carrying trays, getting high chairs etc. Well priced and great choice. Not too noisy. Relaxed atmosphere.

Siempre puedes confiar en un restaurante de John Lewis, bueno, así que pensé en el día de hoy, ya que este lugar era, en el mejor de los casos, pobre. Era la hora del almuerzo y la comida caliente se veía muy cansada y el quiche era invisible (en realidad era el otro lado de la caja). Tomé bacalao y papas fritas con guisantes y un Peroni. Primero tuve que pedir especialmente una botella de cerveza fría. En segundo lugar, hubo una espera ridículamente larga para los guisantes, ¡unos cinco minutos! Las patatas fritas eran asquerosas. . . frio y flojo Los guisantes y el pescado eran simplemente pasables.

Tea and cake can’t go much wrong with this combination. Just nice to sit and chill for and hour. Nice cafe would recommend.

The average age of the diners was 65. Not recommended for those under 65 and/or tourists. Food portion was underwhelming, and so was the quality. Was absolute crap for value, expensive but did not live up to the price. Shame!

If it’s just a short break you have time for This is the place . The tea is nice just the way I like it and the scones are delicious You can pick a small pot of Tip Tree Jam a variety of flavours my favourite is raspberry and real butter you find it hard to get a better scone anywhere in Glasgow It’s so enjoyable

Shopping in John Lewis with the rain pouring down outside I had a latte at the John Lewis Cafe. I am visiting from Australia (where they have the best baristas in the world) and was certain my coffee would be mediocre! Who would have guessed the young barista Kevin made the best coffee I have had in the UK in 5 weeks. Thank you Kevin you made my day!

Este lugar es muy útil para la estación de autobuses y tomé un café por la mañana con amigos después de llegar en autobús. Las mesas eran agradables y limpias y el personal agradable y un buen café. Estaba muy ocupado justo antes de que nos fuéramos, así que espero que haya gente que viene a almorzar.

Buena selección de deliciosos pasteles. Variedad de comidas ligeras. Bastante caro. Buen café, pero las teteras siempre están demasiado llenas, así que derrame sobre las bandejas cuando llegue a su mesa. El servicio es agradable, pero normalmente hay colas (a la hora del almuerzo). Cómodos asientos con buena vista sobre la calle Buchanan desde algunas áreas.

Nunca hemos visto una oferta de comida tan lamentable por tanto dinero.

Por lo general, visitamos Place to Eat cuando bajamos del autobús después de un largo viaje y encontramos buenos pasteles, café y té. En su visita, el personal era agradable y mesas disponibles.

Enjoyed soup juice and a cake but cost me nearly 12 quid. Would rate the food and seating on par with a garden centre. It is ok for lunch , friendly staff but there are better options.

Plenty of food about but no staff....the staff who did serve us did with an attitude of couldn’t be bothered...plenty of places for a drink in Glasgow...just avoid here.

Yet again terrible staff service and food. After several years of not returning to the cafe after terrible service, my family decided to give the cafe another go. It must be the time of day as just after 5pm only 1 till and counter available for tea and refreshments. 3 members of staff cleaning down area behind counter in preparation for closure. 1 member of staff attempting to serve customer but having issue with till. At no point did any of the staff display any eye contact apologise for the delay explain the situation or attempt to take an order. A manager then came cover again ignoring the lengthening queue, made no attempt to communicate to any customer and failed to fix the problem. She then left the staff and eventually another member of staff came over and attempted to fix the problem and coming to the conclusion to change to another area and till. Upon paying and sitting down to eat and drink our refreshments only you find the cake which originally must have been a frozen product had been insufficiently defrosted and was stone cold and inedible. I had to go and point out to the staff and exchange it for another item. Having worked in the service industry for serval years I will not be returning.

I visit this tearoom twice a week when in Glasgow because their fruit scones are superb. There are always queues but the staff serve as fast as they can and are quite helpful although they very seldom smile.

Where to start!! The service was dreadful! There seemed to be plenty of staff but no one was helpful. Took some time to pay and the coffee tasted disgusting. The soap was dreadful and I noted that customers had to draw attention to tables that needed to be cleared!

I mistakenly went to Place to Eat in error instead of Cafe Benugo to use my loyalty reward (I hadn’t realised that there were 2 Cafe’s in JL! When I got to the till the young girl explained very politely that the reward was for the Cafe on the 2nd floor, so I said “oh I’m so sorry I hadn’t realised that, I’ll just go there then. At that the older woman at the back was so rude to me but she actually embarrassed herself!!! I just said “well I’m so sorry I made a genuine error”. I walked away feeling sad that if this is an example of the new “it’s personal” then JL needs to do better by identifying that there is an obvious training need for this member of staff!!

El restaurante estaba lleno cuando nos paramos para el almuerzo, con las colas en las estaciones de servicio. No ayuda que se les había acabado de quiché, lo que significaba una demora. Siendo la hora del almuerzo no era totalmente inesperada. Después de unos cinco minutos fue traído quiche fresca a nuestra mesa. Durante todo este proceso, el personal se disculpó y servicial.

Una pérdida en algún lugar a donde ir en una húmeda, sombría y fría, sí, mañana de agosto, me encontré con un cupón enviada por John Lewis cuando me inscribí en su tarjeta de la tienda. Nunca pierda a que apeló, ofrece sprcial y notando que sólo tenía unos días antes de que se acabó, la decisión había sido hecha para mí. . . John Lewis que era. . .

John Lewis realmente no necesita mirar muy seriamente en su suministro de alimentos y atención al cliente. Es de 4 años desde que comí aquí y yo se lo evito en el futuro. Metimos en una comida ligera ayer con mi suegra. Decidimos tomar sándwiches y estos solía ser muy bien presentado y de un tamaño decente, aunque también recién hecho. Fue sólo 12. 35:00 y mi solicitud para un sandwich de salmón ahumado y crema de queso se encontraron con la respuesta de mal humor que "han sido muy populares hoy en día y han cambiado"! Seguramente, en el comienzo de la hora de comer, debería haber más o la capacidad para hacer sándwiches recién hechos, pero, al parecer, no lo es. Los bocadillos son pequeñas y envasado en envoltura semejante a una mala comida de aerolíneas, y el sabor no es mucho mejor. Opté por el pollo asado y tomate baguette en forma de rollo y una dieta Irn Bru (cálido, a pesar ostensiblemente sentado en frías) y tuvimos que pedir una copa. Mi suegra tenía un sandwich de jamón y huevo en pan integral que estaba adecuadamente llena y tenía algunos sabores. Mi rollo en realidad era húmeda en el fondo y era bastante pesado y sin sabor. Le faltaba tener 1 hojas de abundante, 3 bits de triste y 2 tomates pollo asado. Absolutamente horrible! La taza de té era aparentemente bien pero no había condimentos sobre la mesa. El servicio cuando se paga es molesto y desagradable y no volveré. Hay muchos otros lugares de calidad para comer en el centro de la ciudad y más allá de perder el tiempo en comida mala y atroz servicio.

O Place to eat é um lugar muito agradável com diferentes opções de pratos e sobremesas. O único problema é que o preço é um pouco elevado.

Llamado aquí un desayuno tarde hoy. El personal era desorganizado y poco servicial y la comida era terrible. Huevos fritos obviamente ha estado allí toda la mañana, las salchichas eran difíciles y tocino como cuero. Bollos de patata no es mucho mejor y todo estaba tibio. En el lado positivo, el té y tostadas estaban bien, pero en £18 por dos que podrían haber hecho mejor casi en ningún otro lugar en el centro de la ciudad.

Un salto en 5. 25:00 para un café rápido. Hosco, hasta el punto de grosero en la barra Centro masculino sever hizo bastante claro que no podía ser molestado de lo que cuesta una sonrisa? ?

Took three goes to get a clean spoon to eat my stale chocolate cake with. Cheese sandwich main course soggy on the bottom. Lunch for two cost over £20. Assistant looked shoked that I complained. A place to avoid.

Was here this morning .Had scone and literally struggled to half the scone so hard.Butter so hard couldn't spread.Rubbish.Expect better from John Lewis,The scones for sure nit freshly made,will give this place a miss in future

Reasonable coffee but worst chocolate fudge cake ever. Dry and very little filling Would not visit again.

This is sad really. I invest so much in the John Lewis and Waitrose brands and yet the food is sloppy, frequently tepid and simple looks un-cared for and un-loved, in its preparation, execution and visual display, where it sits untended and frequently looking tired. The menu is far from inspiring from a company with such a background. By all means have the fancy elements as well as the basics that mum's, dad's and the kids wish, but look after it, show both it and us respect. And charge it accordingly with a good range of pricing.

Had voucher for free scone and tea staff very well organised and served very quickly lovely fruit scone included jam and if wanted cream if paying it is quite expensive but cakes are lovely

Nice outlook onto the Buchanan Galleries shopping mall but a little pricey. Would definitely go again due to it's location.

Este restaurante tiene un gran problema con los padres que creen que sus deliciosos mummy niños gritando y corriendo salvaje es lo que cada cliente quiere oír.

We visited for coffee and scone or similar Sunday before Christmas.Very long queue at right hand side.No one to offer facilities of the other available counter to collect teas and coffees.At this time the hot food counter was deserted,Except for staff. There did not appear...

Arrived on opening, nothing ready ordered breakfast to the tune of £30, got to the table the teas and coffees still weren’t available. Went back to get them and the pot of tea had been filled with cold water! Food was cold and dirty cutlery...

Bien, mi marido y yo tuvimos desayuno en aquí la semana pasada, y tengo que decir que era caro y no muy agradable, también estaba frío. Esperaba algo mejor de John Lewis. El personal no son muy felices. No hay organización con el personal, un hombre fue enderezado y otra mujer pasteles haciendo el té/café a una cola grande. No volver y almorzar allí y fue muy agradable y caliente, pero había sido puesto. De nuevo, aunque era agradable es bastante caro. Me visita aquí bastante por té y pasteles y este es normalmente bien con tal de estar lejos de los bollos que son como el plomo.

I always have the highest praise for John Lewis stores but they really need to do something about the quality of their breakfasts in this Restaurant. Rubbery bacon, potato scones you could bounce of the walls. No Scottish rolls in Scotland? Shame on you John...

Tea and a scone & jam. We they call them scones, closer to stones. The cafe on the next floor...

Tiempo para el té de la tarde, así que mi mujer y yo entramos en el lugar en John Lewis en el centro de Glasgow. Bastante concurrido, pero el personal era muy servicial aconsejándonos los paquetes de comida disponible. Elegimos el paquete escalonado, que era preciosa y frescos, servidos a la mesa con el personal en vez de estilo bufé. Absolutamente encantador! Scones con mermelada y nata, eran muy bienvenidos.

A little break from shopping in the galleries, I decided stop for a coffee and when I spotted it, I could not resist the carrot cake.

Fuimos un sábado, la cena no estaba demasiado ocupada con los clientes, pero me sentía como que podría haber sido más personal para mantener las colas, me habría luchado si tenían más clientes y aunque estaban muy ocupados todo el personal fue encantador. Teníamos un sándwich, tortas y tazas de té, todo estaba bien. . . Definitivamente volveré de nuevo. . . ;-)).

Helped ourselves to cakes from the display, the ordered coffee and tea from a young man who was obviously fed up with his job, never spoke a word and didn't move his lips at all to resemble a smile, no please no thank you, just took the money.We sat at a table looking towards the food and drink servery, where a young woman had a breakfast plated, a different young man did this simple task but instead of taking her money he just walked away, she waited ages for someone to take her money while her breakfast was going cold, good on her, she waited for so long without anyone coming that she sat down and ate her breakfast without paying, I presume that is why refreshments are so expensive at John Lewis.

Staff are overwhelmed by having to serve customers and make coffee. I was there at 11.30 and I can't imagine how bad it gets at lunchtime! You get a 'morning' greeting but then no further communication. As I waited I was looking for somewhere to sit but all vacant tables - there were many , were covered in other people's detritus. There is some plate shuffling and wiping that goes on behind the counter but nothing helpful. I moved a tray from the table I wanted to sit at to an available surface where it remained. I get the impression it's probably somebody else's job, but during my visit it was no body's job. This cafe really lets down the John Lewis store.

Had the grapefruit drizzle loaf today and it was amazing. Just the right mixture of tangy and sweet. My other half had a fruit scone which we asked to be heated up. No problem having this done and the staff were really friendly too.

I have used John Lewis cafe many times in the past but mainly for lunch and have never been disappointed, however my daughter and I had breakfast there on Friday morning and I have to say that it was awful!! The bacon was deep fried and hard, the egg was dripping in oil, mushrooms were also soaked in oil and the potato scone was uncooked in the middle, I was absolutely disgusted!

Good welcome and a refreshing pot of real tea, lovely Cappuccino coffee and tasty scones. We cannot compare with the period when this was a John Lewis cafe as this was our first visit, but we would go back.

Occasionally I get a wee coupon for a free cuppa and piece of cake. Wasn't disappointed either. Had lemon and poppy cake slice, very light and refreshing. Twinings tea always good. Can't fault staff as very little interaction. Tables could perhaps have been cleaner.

Visited here yesterday with my husband for coffee and cake. We hadn't realised it was not run by John Lewis any more. We always had black coffees with pouring cream. Ordered the coffee but could not find the cream. The young server said they only had milk and showed the logo on his apron to inform us it was no longer John Lewis's cafe. Coffee was ok but we noticed the cake selection to be quite poor and we couldn't find a dry tray. There was no member of staff welcoming customers at the entrance and it was much quieter than normal. We're really disappointed that it has changed as it was always our first port of call on a shopping trip and very surprised that John Lewis think this is an improvement to their store.

This place is truly abysmal. A big step down from the previous JL cafe, and that was not great either. The staff are young and seem continuously confused, even by simple questions like 'do you have milk please ?', simple staff training may remedy this (or maybe not). There has been a substantial price hike too...it's not clear why though as the quality and service is considerably more substandard than previously. Serving tongs are few and the ones available are grubby...this is resultant in people picking up cakes with fingers, licking said fingers, changing their mind then placing them back in the serving tray to choose another cake.....YUCK. I will never be back to this place....the only good thing it has going for it is that it is handy for JL shoppers.

I love John Lewis but the cafe has always been over priced. The food is ok, service efficient but there are better places to eat in Glasgow.

Nipped into John Lewis foe a cuppa so disappointed had coffee as above and I cannot resist a scone however it was so dry hard and inedible I had to return it !!That says it all Only redeeming factor was the staff

O dear!!!! What happened to John Lewis!!!! Popped in for tea and cake, (ended up being a lemon curd muffin, )Usually, I always look forward to my JL treat, but was left deflated!!! Staff firstly, were really fed up looking and disinterested, secondly the thing I was most looking forward to, my muffin, was stale and not fresh, so strange as JL cakes are usually really yummy!!!! It really has changed since the two restaurant became one!!!!

Baguettes weren't ready when I popped in for a breakfast roll so I was served overcooked sausage on 2 slices of bread. Bacon was a not an alternative as it looked so crisp having been sitting around for too long. Very poor experience & not what you expect from JLP. Not cheap either.

Was unaware that Benugo had taken over at John Lewis Glasgow store / restaurant. Over many years, and as I live several miles away from Glasgow, arriving in the City has for me meant first stop - coffee at John Lewis. Yesterday, with my grown-up family, we experience poor service and disrespect from one member of staff staff behind a counter on the lower floor, around 1 p.m - ish at the 1st floor area and then later, when I was alone and having a late much needed lunch, between 3 - 4 pm I experienced an incident in the 2nd floor cafe/ restaurant - more of a misunderstanding by a member of staff, than disrespect. Each time the problem was resolved by a Supervisor. Each time the tables had not been cleared and we had to clear clutter from a table before we could sit. That, of course meant that table was not cleaned. The cup I was given had lipstick on it (which I wiped off with a napkin)I felt really sorry for the overworked staff. Poor show JL for allowing this to happen where previously dining was a relaxing experience

My wife and I call there last week for lunch. each of us had leak and potato soup and bread. Soup was so thick that it had the texture of a porridge slurry with little or no liquid. As a result we couldn't eat it. Pointed this out to a member of staff who to their credit offered to change it or refund our payment We choose the later. Surly it cannot be so difficult to prepare a decent pot of soup.

After a 3 hour train journey down from the West Highlands, I headed for John Lewis's good toilets and café only to be overcharged for a snack lunch.Joining the queue, I avoided the superb looking cakes ion the right and continued o for the hot food. I am partially sighted but was attracted by a piece of salmon on half a bread roll and had some what turned out to be delicious garnish of red cabbage coleslaw. However, I could not enjoy the meal as after getting a black coffee, I was gouged for £11.85. The salmon also turned out to be frozen.Pensioners apparently in the know had all gone for the soup so I think John Lewis is now targeting not just ladies who lunch but rich ladies who lunch. If I'm paying over a tenner for a better snackette lunch, there are better alternatives.

Please tell me how John Lewis can justify charging £3.50 for a tiny piece of cake ? As long as John Lewis caters for the Rich Housewives of Glasgow I will do not be back, Day light robbery for average cakes and average coffee with appalling service. A joke.

We called in for coffee and a scone. I asked for an Americano with hot milk on the side I like my coffee quite strong. There was hardly enough milk to turn it brown. No side plates for our scone we had to use saucers. No knifes when I asked I was sent over to another counter they had none. I found a member of staff she said she had put some in the trays? I eventually found were she had put them and there was only one knife there so we had to share. Tables were not cleared. Very poor experience. For the price can't see me going back I will go to Costa next time

There is lovely views from the cafe. It is a good simple layout with separate sections for hot and cold food. There is not a massive choice on the menu but enough to cater for all needs. The portions are generous and very filling

Lunchtime visit - opted for panini type sandwiches and asked for them to be heated. Ordered 2 decaf Americanos - we heard waitress passing on order but we were given 2 regular Americanos - long wait for replacements and then when we got to table we discovered sandwiches were stone cold. Not a particularly pleasant lunch given the price!! Need to get ordering and serving system sorted!

I took my daughters and friends to the new cafe Benugo at John Lewis Glasgow for tea and cake as part of a birthday celebration. I spoke to one of the managers a day or so before as my youngest daughter has a severe nut allergy. We were planning to visit on a busy Saturday afternoon however they very willingly planned and prepared a nut free afternoon tea for her . They have a lot of cakes containing nuts around all of the counters so this was really helpful, and much appreciated . She loved it. Sure, the cafe appears to have had it's teething problems ... tricky to find cutlery and the queues are long.. a number of young staff looking confused .. but they are all well mannered and helpful in my experience and the coffee is very good, far superior to anything they have served me over several years in the place to eat... and the food with salad is very tasty. Thank you !

I somehow didn't expect to have haggis and neaps in John Lewis. As a southerner, I tend to expect scones and cakes. I wasn't expecting a Burns Night whilst in the Highlands so took up the suggestion of haggis when the opportunity arose. It proved to be rather salty but was calmed by a bland "whisky" sauce. The tatties and neaps were good as the former were well mashed and latter were cubed and still had some bite within the combined veggie dish. It was suggested I have a drink with it and opted for red wine. Regrettably it turned out that there wasn't any !

Dropped in for a coffee and sandwich 2 of us got toasties which were just right and very filling, one of us got a seafood chowder which was fantastic with lots of fish. The staff were efficient and pleasant, service was a little slow but not too bad. I would recommend this place.

The queue was enormous as we went in to the left side. I stood for a good 10 minutes before I noticed people going over to the serving bar on the right for drinks, which was free of customers. None of the staff (3) on this bar were asking customers to go over. None of the staff on the bar on the left were telling customers wanting drinks to go over to the right! My coffee was nice and the decaf latte for my friend was good too.

Good place to go to get some peace and quiet from shopping. Nice location and good selection of teas.

Tries to be a smart place to eat but basic blunders and grubbiness let it down. Tried to get a clean tray (which incidentally are not in an obvious place you have to look for them) but they were all vile and sticky, yuk! Prices quite expensive. Plates for cakes far too large so you can't get more than a few items on the tray. No ice or glass offered for my can of soft drink even though it was well overpriced. Went looking for a knife to cut the cakes, again not obvious where to get them. Dirty tables and stuff lying around. A poor effort I only go back because my elderly mother can manage the short distance from the car park.

A lot of poor reviews, which I think is a shame. OK, the service is not top notch, but I thought the food most certainly was. Once they find their feet on the service it will be a great place for a shopping trip lunch break.

Benugo is the replacement for the John Lewis cafe. No longer John Lewis - the space is rented by Benugo. We were regulars to the previous cafe but won't be back.Dirty dishes and tables, butter served in dirty previously used jam jars and expensive for what we had.Scones were terrible! Very disappointing.

i Had the soup which was reallt good, but the chocolate orange cake that I had today was amongst the best cakes I have ever eaten, it was delicious and I mean really reall delicious

I frequented the old cafe on a regular basis as I'm gluten intolerant and it was one of the few places to have a decent cake and cup of tea , they also served other gluten free options which was a god send as I'm a coeliac.The recent changes to this restaurant are appalling, I agree with some of the other comment about the staff, the cleanliness and most importantly the sever reduction of choice compared to the previous cafe.Needless to say people have voted with their feet, the place was empty and I cannot for the life of me understand why it was changed , only than it was a cost cutting exercise, poor Show John Lewis , I expect better !

Chaos young staff all over the place fumbling around not sure what they are doing. Counter service very slow no seemed to be leading the team.