The Piano Works West End in City of London, Westminster

DO NOT GO HERE! We went for a friends (54+years) hen. Booked a table for 11 people. After 2 hours the (52yr old) hen was deemed too drunk, because she tripped over and was escorted out of the premises. She was not drunk. The 'drinks' table for 11 people at best would fit 6 people around - you had to guarantee a £500 spend for a booth. The band is a single person on piano only until 10:30pm, at which stage and only then do they clear the tables to make a dance floor. COMPLETE RIP OFF AND FALSE INFORMATION.

Great night out, really fun with a brilliant band. Love the atmosphere and the staff were all very friendly. Nice idea having a photo booth and think it worked for any size group and age range.

Pro’s: Very friendly staff who explained everything to us as it was our first time. We also had a table right near the front near the piano. The cocktails were very nice and the 2 for 1 offer was very good. Cons: Quite disappointed as me and my wife made lots and lots of song requests (at least 20 plus songs each!) But the lady only played one of our chosen songs each. Just to reiterate, it was very quiet when we gave our requests. We saw the lady just going through everyone’s requests one by one and throwing them away. This was sad to see. The songs we gave weren’t anything particularly complicated and were quite well known songs too! For anyone planning to go, don’t request any songs that are particularly important to you I.e first wedding dance songs or others as it’s likely they will throw it away. We ordered cocktails before 7pm (the end of happy hour), we were waiting for ages and was going to ask about it but before we had the chance to ask, out of nowhere we were given our bill 15 minutes before the end of our reservation with the cocktail on it that we never received. We raised that and they apologised and said they’ll bring it - we were waiting another 15min for that. Also, about 20 min before the end of our reservation a different waitress came to tell us that we should move to the standing area. That was later clarified with our waitress who said we are welcomed to stay until 5-10min before the next booking but it wasn’t pleasant. The last song that we wrote was sitting on the table for ages and our waitress then threw it away along with the rubbish from the table next to us!! The food was ok, especially the chicken goujons but really not worth the £40 price tag! The burger and chips you can get better for a quarter of the price from the likes of five guys or Byron… P.S I had contacted a few weeks before the reservation to say it was an important special occasion (wife’s 30th birthday) but they never even wished her happy birthday…I really don’t think I can come back to this place as overall it was just an average experience.

Our friend was charged £20 for not ordering a meal! Food was average and atmosphere was poor! Got the vibe staff couldn’t wait to get us out the door.

Fantastic evening! The food was so tasty and the service was even better. The whole team made us feel so welcome and looked after and the manager handled my allergy order with such care We loved being able to request songs and the musicians were brilliant Thank you!

We had such a fun time this afternoon. The server, Giada was so friendly and kept our drinks flowing. Sound could be better as we couldn’t understand what the singers were saying between songs. Otherwise though, a really fun afternoon.

Yet another wonderful evening at this gorgeous venue .. Always so lovely to see so many happy people in one place ! Food, band and vibe was incredible from start to finish .. Special shout out to Rhiann (our waitress) for looking after us - Nothing was too much trouble ! See you all again very soon . Gail & friends Xxx

We came to the West End venue to celebrate my friends hen do. Great value for money and such talented musicians throughout the meal and after. Starters were amazing but the burgers were slightly undercooked- I’m sure they would have corrected this if we had asked. Would highly recommend for groups and a brilliant night out.

Whilst I get the concept, what you pay is totally not in keeping with the quality. Charging high end price for a bargain experience. £16 per drink (extortionate to say the least) and then the food is ridiculously expensive. Set menu which was three chicken goujons (probably frozen) then a half rack of baby ribs for £40! As for the live music, it was a mixture of good and bad, some of the arrangements were not great and at times seemed a bit like a “posh” street performance. The best singer of the night was actually one of the waitresses, she was very good! All in all, I wouldn’t be rushing to go again. Disappointed.

Piano works is a fun night out and with the live band it offers something a bit different to your usual bars/clubs. The song selection initially was good, but as the night went on it worsened. The band are clearly very talented, but some of the songs were played more than once, when it was supposedly a request based set list. Me and my friends requested songs, and although one or two were played, the vast majority weren’t and songs that had already been done were favoured. I appreciate they’re not going to play every single song that gets requested, but at least play all different ones rather than repeating. I wouldn’t even have minded as much if none of my songs were played but at least every song was different. At times it just feels like a bit of a waste of having the band there because once you start repeating songs it makes it more like any other bar. Overall though me and my friends enjoyed ourselves, and would recommend others to come here.

I had an amazing birthday celebration there on the 17th February. All the staff, the band, the bouncers were all so friendly. A special thanks to Jada who was taking care of my table. I used to love the old venue near Leicester Square, but the new venue is nice too. Piano Works still rocks. ;)

I attended the bottomless brunch on 6th January in the West End for my husband’s birthday along with another couple of friends. I would like to express my disappointment at the whole experience and to make you aware of a number of issues we had during our visit. One of our guests had an allergy to gluten which I specifically specified on booking. On arrival we told the waitress who took our order however he was never given a menu just told of the minimal option available. Desert he had one option of cheesecake which when arrived was clearly “off” as the smell was absolutely atrocious! We informed the waitress who also smelt the cheesecake and agreed it was 100% off! No alternative was offered to him. On a number of occasions during the brunch we had to ask for more drinks as we had run out of the house”bottomless drinks” this wasnt just the once either. The waitress seemed busy and stressed who kept saying yes I will be over soon! On a number of occasions we requested songs along with a tip (£20 for our wedding song to be played as it was my husband birthday) and our song request was never played. It does state if you tip your request would be priority! We even asked the band and their reply was they never knew the song! I find it very off being a band they never knew a song that has been in the charts and on the opening series of love island in recent years! We never got our “tip” back either! Overall we was extremely disappointed with the food quality, service and overall experience.

An absolutely fantastic afternoon spent here. We had the bottomless brunch and thought it was great value and always had a drink in our glasses. The food was good too. Our waitress was Elijah, she was fab. The band were brilliant and the atmosphere was amazing! My dad was there and he is 75 and was up dancing away. What a great place this is, can’t wait for our next visit next month

2 of us were denied entry, told we were ‘too drunk’ even though we were just tired from a day in London. Security were very rude and unhelpful staff. Others from our party went in for dinner, food was basic and overpriced. Music good but too loud to be able to enjoy it and the meal.

20 of us visited for big 50th birthday party we were there from 6-9 just on drinks table and everyone had the best time!!! Fantastic atmosphere with everyone up dancing , the bar staff were really great, cocktails were ace - the only shame was we had to leave at 9.00 but we’ll be back - thank you to all the staff

Very disappointing. Bad acoustics. Not skilled piano players anx unattractive food menu. As a couple who loves piano bar, we were disappointed.

Myself and my boyfriend went to the piano works, on Drury lane on Friday 2nd February 2024. I bought a buy a gift voucher for £30, we had to go at 5pm as this was the only time we could use this voucher. The entertainment starts at 5:30, this was a lady called Monica singing on the piano, she was very talented, even singing (and playing) songs she didn't know which was impressive. Some of the waiters/waitresses would go up and sing, they were amazing. Eleanor belted out 9 to 5 - Dolly Parton and Listen - Beyonce/dream girls and she was just captivating. Then our waitress Rhianne got up and sang Queen- somebody to love and it was the most amazing performance, it was so effortless yet so powerful and she nailed every single note. I wish I could upload videos on here because it was just an amazing night. The staff are so talented and our food was lovely. We had a starter each, I had the soup of the day which was beautiful and a big portion with some bread and my boyfriend had chicken goujons (2). For mains we had 120g flat iron steak and chips with peppercorn sauce which cost £2.50 each extra. We had cocktails which were beautiful, I knocked one over and Rhianne came straight over and cleaned up and got me another free of charge which was really nice. There was a service charge on the bill, the staff really couldn't have been more helpful and were really friendly and chatty. Not a negative but just something that was noticed alot. A lady would come out of the kitchen with a large tray with the meals on and then stand Infront of the stage looking around for staff to notice her and could be stood there for a minute or two until someone came along and she would tell them the table number and they would serve the plates. The lady would be stood Infront of the singers or even being dodged by the singers as they performed. And the guy waiter who sang a couple of songs, he had a great voice but seemed so serious and didn't look relaxed singing at all.

Have to say as a bar owner i was very dubious of "all you can drink brunches" but i am totally coverted! Absolutely great afternoon, Alex the waiter was absolutely amazing, he was so attentive and a lovely person, came to the table with a massive smile, even though it was really busy! He always made sure we had a drink or two so we never ran out, and the amazing waitresses who sang, both amazing! What an absolutely amazing atmosphere!

I had my birthday celebrations and the staff and management treated me so well, with a cake and shot, I am definatley coming back for my third time

Good music and food, we had a voucher for dinner with wine, Extra drinks are expensive, also we ordered a Gin with a beer and 2 soft drinks was charged £10 service charge on the drinks ! Despite letting them know we had a voucher this was charged- check your bill

Piano Works is simply a magical night out for anyone that enjoys music, dancing and genuinely having a superb time! The team were impeccable and delivered an experience that will remain with me for a long time to come! I work in the industry and I am always humbled and blown away when teams and places exceed my expectations! I am in my 50s and to find somewhere as inclusive as this where I can still be the 20 year old I think I am and mix with a crowd of all ages is just wonderful! I had a blast, love this place so much and know I will be turning and introducing more people to its wonders!

Best place I've ever been in Central London the entertainment and talent was the best ever,the piano players could play and sing anything

I went here for a work Christmas party and the night was ruined within the first 45 mins due to a barman telling me to “Fü£k off” after I asked him for a bottle of beer due to the long wait for a drink!!! There was a designated area for the work party but our server was late for her shift so we had to wait an hour to get a drink. This was not communicated until 30 mins after the got there. A manager turned up after the barman spat expletives at me and told ME to apologise to him otherwise the big burly bouncer would throw me out!? I couldn’t believe a manager would speak to a customer like this. I would understand if I was drunk and mouthy but I hadn’t had one drink due their poor staffing. Thankfully my colleagues saw and heard what was said but still I was told to apologise. The manager then told me that I wasn’t allowed to order at the bar in case i upset the rude barman. Shocking customer service! Thankfully my work has made a complaint because the same barman told one of colleagues to shut up as well. I don’t understand how a manager can back an aggressive and rude barman who clearly shouldn’t be working in hospitality. Thanks for running the Christmas party for me!

What a fantastic place! Great atmosphere but most importantly an incredible band. The range of songs keeps you on your toes while you dance the night away. Will definitely be going back

Fun. Plus fun. Then add some fun. Music was amazing. Atmosphere was epic. Drinks were fast. Hearing the band sing your choice is awesome. Great venue. We were a group of 18 and enjoyed every moment. Debbie

The atmosphere was fantastic, staff were great and couldn't have done more to ensure our booking run as smoothly as possible and the food was to an excellent standard. The whole experience was enjoyed by all and we will definitely return in the future

While the band were good and the food mediocre (as expected at this kind of venue) we paid in total £35 worth of tips and only got ONE song played that we requested. Just dont go expecting an "all request" brunch as advertised. The band...

Been several times at the old location- this was first week in new site and a few teething problems with new staff I think- there seemed to be plenty of them but we still waited 25 mins for drinks after being seated- seemed quicker to...

Amazing atmosphere! Giada did fantastic service, thank you Giada for being so considerate and professional! Great negroni coctails from bar staff, thank you Hazel and Rey!!! Management was all around providing good service and considering all our needs, thank you for that Stefano and Chiara!!!...

A fabulous night celebrating my 70th birthday with family. We were a party of 22 there for dinner, drinks and dancing and the staff who looked after us were excellent. A cracking night out. The food was really good and the drinks surprisingly reasonably priced.

Me and my mates had a great time on Saturday, tasty grub, live music good. The young black italian guy superb kept drinks coming, thanks to lovely woman with orange head wrap and dreads for offering take our picture 👌 so nice smile. See u...

Online the Piano Works looked great so we went along and did the £15 entry incl. drink between 11-12. There was a long queue to get in and a long queue for our drink. The musicians were really talented and music was great but it...

We weren't sure how to book so just booked on a friends list. Went in open minded and the lady on the door was so lovely and welcoming. Said we could come in for drinks and just didn't have a table which we didn't mind....

Terrific evening. Tunes were brilliant. So varied. Musicians were awesome. Great drinks . Didn't try food as had already eaten. Arrived at 8.30pm left at 11pm but could easily have stayed all night. Came on a weds evening so could easily get a table with...

Been to the Farringdon one before and it was mind blowingly AMAZING so thought we’d try this one, went for brunch to the beat or whatever it’s called and the band and so bad. Not a single female singer and zero diversity. We were celebrating...

Much better than expected! Piano players/singers were fantastic and performed every and all genres superbly. Moreover, the food was fantastic, took a little while to arrive but worth the wait. Definitely recommend for couples or groups

We had a good evening at Piano Works, to start with. The music was good, the food and drinks were good. But then after having waited a reasonable amount of time for the band to come on in the first place, just after 10pm the...

Found this place as a last minute option for a quick drink before dinner elsewhere. The atmosphere was good & for a basement venue it was airy. The Powder Room as they like to call it was nice with lots of wc’s. The hand towels...

Unfortunately unable to attest to the quality of the venue as I did not have the necessary ID to gain access. Unfortunately a driver's license or copy of a passport are equired and I had neither. I felt discriminated against all I have no driver's...

Fabulous musicians, created a great atmosphere, food ok but probably the only brunch I have been to where we had to continuously ask for a drink, maybe they need more staff they were run off their feet. The venue closes promptly straight after the brunch,...

We came for some drinks and live music. The music was fun. But when we went to get drinks the bartender tried to charge me double what I should have paid. I told her that the price on the menu was different to what she...

Alessia the Italian girl was excellent- she made my friends day!! Great day for my friends birthday all thanks to her!

Came here recently for an event with work and received wonderful service from Layla shann & raj! Cris behind the bar also looked after us as well as Andy on the door :) I’ll be back for sure

We had our works do at piano works west end last night and it was fantastic from start to finish! The musicians were very talented and Charlie on the bar was a real standout and made my night so enjoyable!

The music was fun and the musicians talented but the service was absolutely terrible. Rushed, harassed then kicked off the table early. Plastic glasses and hen parties.

Really good vibe, fantastic service. Can’t wait to go again! The guy on the piano was epic! Cocktails were nice and snacks were beaut. Deffo a place to visit!

Great venue for a fun night out. We went only for drinks at 9pm and left at 1am. We spent four hours in there and enjoyed every moment. Couldn’t leave the music was amazing. Didn’t really have to queue for drinks for too long. Toilets...

Simply awful, don’t go there. Over kill on security, armed with cameras at every corner, makes you wonder what trouble they are expecting 🤔

Went for a Hen Do and they went above and beyond to accommodate! I would highly recommend and will definitely be going back!

Not good….musicians are good but overall experience poor because of venue, drinks quality and music requests….spent 3hrs there and they haven’t played a single song I’ve requested!

Came here with my friends for a drink and a boogie over the weekend. Had such a great time, I would highly recommend it. The musicians are so talented and our waiter Lucinda took all our requests in for us and looked after us really...

Lucinda was the perfect hostess, could not recommend Piano Works anymore for a good night out. Ask her to pour the vodka for you, she will not disappoint. Lucinda, we will be back ♥️

My housemates and I came here for my 23rd birthday. The service was faultless and the vibes were immaculate. Lucinda (our server) couldn’t do enough!! Come here if you want a 10/10 dinner & drinks with your girls - you won’t be disappointed!!!

I had no idea that this place existed until I received a flyer from Lucinder who turned out to be our waitress. I am so glad we decided to go! The musicians are incredibly talented and can play almost any request. Also really great bar...

Has to be coolest bar in London. Live super talented band you can request songs! We drank we danced we sang. Fantastic band and singers. Even bar staff nice and security friendly

It was my first time coming to The piano with my friends and wife. We had dinner couple of drinks, the food was delicious actually especially the spring rolls and the vegan cezar salad. After that we decided to have couple of drinks. We were...

I surprised my boyfriend for his birthday by taking him here (new for both of us) and we had a fantastic time! We were welcomed by all the staff, a happy birthday board was left on our table and Giada, our waitress, was extremely accommodating....

Great drinks and atmosphere, would recommend. Tevin was super helpful at the bar and made a great cocktail!!

Trevin was awesome at making our delicious cocktails! Top bloke! We had a mojito and absolut berry. The mojito was the best. Sweet and juicy as it was made properly.

Fantastic service from Freya. She was so friendly and helpful and honestly made the night! Made sure we had our drinks quickly and cleared the tables quickly too. Music was fantastic, the musicians were so talented! Had such a fantastic night recommend to anyone!

I came to Piano Works recently for drinks and we were taken care of the amazing Freya. She was personable, attentive and extremely efficient. She ensured that we were taken care of made this an unforgettable experience. I will definitely be returning and asking for...

Freya served our group of girls for a hen party. She went above and beyond. Such a lovely lady, smiley, vibing along with us. Kept checking the hen was okay and on it with clearing glasses. Top service and what an amazing bar with so...

Thank you Luca for giving us such a fun night! As we were having a meal from a voucher we were able to opt for bottomless which was a great addition to the night. The food was also FAR better than we'd have ever thought...

2nd time at piano works, though it's been awhile the vibe was great and food too. Disappointed to see that it's not been given a makeover, the red chairs look worn and still no table numbers 🤔 . Staff always pleasant and live music always...

Amazing night out! I came here with my company for drinks on Saturday and we had a booth with all our preordered drinks set up in. We were served all night by Lucinda who was pouring our drinks for us, dancing with us and generally...

The title says it all. Let me begin by explaining that I had 10 due to come in my booking. I completed a form online and received a call, explaining that I would have to input my orders in a web portal online. One of...

Piano Works (West-End) was an experience not to forget...it was a great night because of my friends but that's were it ends. The music was great, but I wasn't impressed by being forced to order a starter, when I didn't want one. The menu was...

Sadly this place was really disappointing. Expected something a bit more upmarket. Sadly thanks to the earlier boozy brunches it meant the place was full of really pissed people by 22:30. Drinks were overpriced I asked for a Gin and Cranberry Juice and was charged...

Visited after the afternoon show at the theatre so was a bit quiet to start but it was happy hour which was 50% off all drinks so we got stuck in. The food was amazing I had the steak it was cooked to perfection Laila...

The experience was okay, food fine and music good (although you don’t get any song requests unless you “tip” which seems unfair as we are paying to be there!!). The booking system however was a total shambles and ended up ruining our experience. We booked...

My friends and I came here for a celebratory meal. We had the BEST time. We went downstairs to the Speakeasy after and oh myyyyyy the singers are incredible! Ethan and Charlie made our night and they’re also fantastic singers. Definitely come here if you’re...

Was there for a girls night out, was in a nice spot. The atmosphere was busy and vibrant. My starters I really enjoyed but my main was so so. And one of our guests did not finish the plate. Our waiter was pleasant and friendly,...

Carmelo was our waiter and he made our visit enjoyable. We booked for a bottomless brunch for a birthday and he was extremely attentive and excellent and checking when glasses needed refilling. He was so friendly and really did take good care of us. He...

Booked in advance for Olivias 21st Great table with name cards inc what we had ordered in advance Great idea As a result food arrived without issue Drinks fab Server went above n beyond requirements Birthday cake on house topped off a fab nite Music...

This was my second visit to piano works...my first experience was very good.but this time I didn't enjoy the service.the waitress who was serving us lied to us about many things.i ordered for a large Jameson but I got something else.had to cross check with...

My husband and I visited using a Buyagift voucher on a Wednesday night. Our server was friendly and told us how about the venue ie how to request songs from the pianists, specials on drinks etc - I wish I knew her name - she...

Our charming waiter Katy was attentive and friendly and the food was fresh and tasty, great flavour combinations. But.. the musicians steal the show .. fabulous talent in solo and band performances

On arrival, the waiter introduced himself as Angel. I mentioned that I had a 'Buy a Gift' voucher for a 'Meal for Two' which had been pre-authorised, which he acknowledged. He was friendly and bubbly throughout the meal. However, on receipt of the bill I...

I got swindled on my 2,580$ deposit to Allstates moving and storage i have been trying for two months to get my deposit from the moving services with no sucess. They will scam you out of your money too.I’m exhausted over the stress this has...

I have visited piano works west end numerous times and I do love it ! You really have to go what beats live music right ? But this is the first time I booked a dinning table in the evening 7.30-9.30 pm , upon booking...

Second time I’ve been to Piano Works and it never fails to impress. The musicians were absolutely amazing, playing lots of our requests. Special shout out to our waiter Camello who was absolutely amazing…the service was out of this world!!! We were on the pre-theatre...

Thank you to Lukar our server and his team they were brilliant yesterday (lunchtime sitting 20th December) We couldn't fault anyone on the day. Fantastic staff, bubbly friendly, attentive and fun!. The food was excellent from presentation to the taste (which was gorgeous) this is...

Allan was our server, he made sure we had our food and drink delivered super promptly - and given how busy the venue was this was amazing service. Would recommend the place as an alternative Xmas party destination, great music and Allan is an absolute...

Had an amazing night, Tass has been very supportive towards my situation and super helpful. Absolutely amazing women. Was very compassionate and understanding. Tass, if you see this, Thankyou for all your help! and thank you to the piano works west end for hiring really...

Brilliant night at the Piano works, super talented musicians and amazing atmosphere! Incredible service from Angel our server for the evening and would highly recommend 🙌

Doorman / security were fabulous and let us both come in for a drink. Great location and the piano players were great too. Everyone was friendly and welcoming. I marked my visit down even though we enjoyed ourselves due to the fact we paid £11...

Our first visit, had an amazing night. Service was top notch, we had 3 courses served in good time, tasty and hot. But above all the musicians were incredible! Even got my husband up for a dance.

Amazing staff and a great vibe! I would recommend it to anyone visiting the West End. The musicians are so talented and will play anything you want to hear.

This was a disaster of a venue. The music was so loud to the point I thought I was going deaf. We had to scream all night to try and have a conversation. Asked for the music to be turned down and was denied twice....

The venue, the idea, the execution everything was amazing. Why the one star.... Your security at the door was awful. Working in hospitality myself in the city, i understand how stressful it can be on a saturday night. But the blantent rudeness grom the staff...

We had vouchers from some family as a Christmas present, I don’t think I would have chosen to go otherwise. The doorman was rude and very unwelcoming - great start! No signage of how to get to the venue once in at street level. We...

Shocking bar, bouncers will ask for money to get in, drinks are most expensive in London. Just horrible central London bar experience as you would expect from location. This is not a fake review, my name is Lewis and I visited in October 2022, it...

I organized a group dinner for 20 people for Thu 18 Aug. The automated emails were really helpful in getting in a food preorder. The supervisor Gorgio and server (Apologies, I think her name was Emily, Asian, short, long black hair) were AMAZING hosts. Explained...

Walked in at 7pm and the place stank of dodgy fish which lasted the whole duration of our dinner. Big table, understandably busy to serve us all but our waiter, Loocas I think, was incredible! Bottomless dinner or something, drinks were flowing which was brilliant...

Visited on Saturday, overpriced drinks and to be frank not good food very over rated. We got charged £10 for flip flops in the toilet total rip off

My son and a group of friends were here on Saturday night. An aggressive Bald Barman decided to offer my son out for a fight because of an issue he had with my son. He was in a large group for a birthday party and...

We had already scanned our tickets and were waiting in the queue. The bouncers treated us unfairly and asked us to come out to rescan our tickets. We were falsely accused of using fake ones and treated unfairly as a result. I do not recommend...

We went on a Thursday night it wasn't so busy. The venue is big and airy. The music was ok that night and the food and service were really good.

What a good evening. We had friends visiting from Poland and they couldn't have been more happy about this experience. Thank you for making it such a memorable night. From the great service to the insane talent! We will be back.

The security team here are the most caring and respectful team I have ever met in my whole life. This place is safe, Great music and great location.