Based on 873 opinions finded in 3 websites
Based on 873 opinions finded in 3 websites
Nº 302 in 666 in Tameside
Opinions
The best chicken tikka masala I’ve ever had, delivery was really early and food still freshly hot. Deafly be ordering from this restaurant again. 👍😊
Joseph . 2024-12-05
MORE AT Just Eat
We came over from Australia and tried a few Indian restaurants here In Manchester but this was by far the best. Really well looked after by the staff and the food was amazing. A special thanks the the main man for making my wife’s birthday extra special with a lovely bottle of wine. Highly recommend this place we will see you again before we head back to Australia.
Chris Bennett . 2024-11-10
MORE AT Google
This restaurant is fantastic the food is so nice 10 out of 10 friendly staff too plus a bonus because I live right over the road from it 2 mins away I would highly recommend this restaurant to anyone
Tracy Sutton . 2024-11-05
MORE AT Google
Amazing food presented well as beautiful as being in the restaurant thank you
kerry . 2024-11-03
MORE AT Just Eat
A lovely meal, staff extremely pleasant and was very reasonably priced. I will definitely be going back! Well I went back today 17/5/23 and it was beautiful- looking forward to the next visit 🙂. Been there again tonight, it was absolutely beautiful, the best food in the North West! 5 stars 🤩
Faye Lee . 2024-10-28
MORE AT Google
Ordered 2 popadoms only brought 1. Chips were half gone when opened so someone has been eating them. Ordered tikka masala and only sent lamb bhuna. Terrible service.
Nicole . 2024-10-26
MORE AT Just Eat
The food was ok, but the 2 for 1 on mains is really misleading as you need to order 2 starters as well, so you'll probably save a fiver.
paul sherlock . 2024-10-21
MORE AT Google
We try and make it here every Sunday. Fantastic food and staff.. great choice of drinks, better than the rest, don’t be mistaken, THIS is the one 👍🏼
Ryan Johnson . 2024-10-20
MORE AT Google
The chicken was so chewy I left it and just had the sauce won’t be ordering again from here 👍
Thomas . 2024-10-12
MORE AT Just Eat
Being going a couple of times amonth recently & Quality of the Food is right up there with the Best in Manchester, Definitely recommend!
DCJ . 2024-09-28
MORE AT Google
Me and My daughter went for food for my birthday the food was excellent and so was the service from all the staff would highly recommend
Lesley Smith . 2024-09-23
MORE AT Google
Very good and affordable! Can't believe I have never been before. Will be going again
Purple Bee . 2024-08-29
MORE AT Google
Nice Indian restaurant and cater for large groups so can get quite noisy and have a party atmosphere with its own disco!
Laura Heyes . 2024-08-28
MORE AT Google
No problems at all, we found it reasonably quiet for a Friday evening, the staff were very attentive and the food was excellent. We've visited several times now and it remains one of our favourite Indian restaurants.
Graham . 2024-08-19
MORE AT Google
Only went in for a drink to meet family and friends, service was good and very reasonably priced.
Jordan Heeney . 2024-08-17
MORE AT Google
Sorry to the pearl owners but this place has gone downhill,we for a friends 70th birthday and we're left underwhelmed at least 4 of us were left with diarrhea within an hour of leaving the restaurant I for one will definitely not be returning
Neil Harvey . 2024-08-17
MORE AT Google
Amazing venue and food won't go anywhere else for an Indian the staff go above and beyond 🌟🌟🌟🌟🌟
Liam Hewitt . 2024-08-17
MORE AT Google
Been here a few times the food is lovely and the service is good, the only issue is the toilets. They were really filthy, I’m not going into detail but it was all over the walls, seats. In addition the door was broke and didn’t lock and they really need a good clean, this put me off. Luckily I saw the toilets after I’d eaten! Little details like this make a big difference
Alisha . 2024-07-29
MORE AT Google
Starters were ok, main is falsely advertised, ordered Haleem which is hard to find, this should be Mutton/Lamb as advertised on Just eat, what was sent was some disgusting thing made with chicken, phoned restaurant to make sure they didn’t send incorrectly but they said that’s how they make it, shouldn’t be listed for sale if it isn’t made correctly should be listed as chicken with lentils. Restaurant said they would call me back but never did, this was my first time ordering won’t be again.
Mike . 2024-07-27
MORE AT Just Eat
The food was delicious and the staff were helpful and friendly. I would definitely recommend going to The Pearl restaurant . A great stop if you are on a canal boat.
Ian Jennings . 2024-07-12
MORE AT Google
Lovely place for a curry, food was delicious, service was brilliant and the pricing is perfect. Accommodated to us perfectly, will be returning and would highly reccomend.
Jessica Moloney . 2024-07-10
MORE AT Google
3rd July 2024. I was considering giving the Pearl a 2nd chance. I have read through the reviews and I can see there hasn't been an improvement. Sadly I will not be eating here any time in the near future. Party of 3 had a meal on Thursday 27th May 2021. The food was ok. I am giving it a one star because there was no hand soap in the men's or women's toilets or any hand sanitizer available. I reported this to the front desk. Visited the Pearl again on 27th April at 19:40 ish. There was only a few tables occupied. The toilets had been clean until children had tried to wee in to two of the three urinals and missed and weed onto the floor. Someone had used one of the toilets and sadly not bother or was unable to flush the toilet. There was a hand written cleaning rota on the wall. The last entry was 31st March ! Not a great improvement since my last visit.
Steve . 2024-07-03
MORE AT Google
Had my daughter's hen party here . Fabulous food. Amazing service. Great atmosphere. Staff fantastic . My first time here would definitely recommend and will be back again .Thank you to to everyone x
Jane Bell . 2024-06-30
MORE AT Google
Been coming here for years. Great food and service.
Lulu_B . 2024-06-23
MORE AT Google
The curry’s was really watery and food was cold not going to order again
Liam . 2024-06-09
MORE AT Just Eat
A family gatherings that was well attended. Food, service, and decoration were good.
Q Javed . 2024-06-01
MORE AT Google
Wasnt very clean, bathroom was a state and there was a hair in one of our drinks, almost everyone at my table had diarrhoea. The amount of food was good but wasnt very authentic, i whish they would have left the dips for us to mix in the curries.
Morgan Lea . 2024-05-22
MORE AT Google
Absolutely gutted that what used to be one of our favourite places to eat will now be somewhere we don’t come back to. We were seated promptly drinks ordered and then really hurried to make a decision on what we were eating. We just wanted mains and the waiter tutted at us when we didn’t want to order starters etc. The food was nice but not once did the waiter ask us if we needed another drink or anything just kept walking past and blanked us. I was really disappointed with the lack of service considering the waiter was happy to engage with other tables next to us. When the bill arrived hardly anything was itemised , then there was other charges on but nothing written next to it. When I asked the waiter he said it was correct. Just under £100 for four main dishes and one drink each two of which were water. We felt it was such a shame as used to be a really lovely place to come to
Mother Ofboys . 2024-05-19
MORE AT Google
Food was superb, staff very attentive. Unfortunately some very noisy obnoxious customers somewhat spoiled a great meal.
David sharkey . 2024-05-17
MORE AT Google
EXCELLENT biryani & madras from The Pearl, Audenshaw. Garlic naan lovely and chewy, slightly charred from the oven. Great quality ingredients & cooking. Quick collection and friendly staff. Recommend.
Eugene . 2024-04-25
MORE AT Just Eat
Brilliant restaurant. Service was excellent. The server suggested a curry for me to try and it was delicious. Abdul the server was outstanding and he’s clearly passionate about his job. We will be going back and expect to become regulars
jonathan tomlinson . 2024-04-20
MORE AT Google
Absolutely amazing food.great service..will definitely be back
Maria . 2024-04-12
MORE AT Google
The waiter tried ripping us off and the meat didn't taste seasoned. Staff had attitude problems
Mark Allen . 2024-04-11
MORE AT Google
Lovely restaurant, came here for a birthday celebration and the atmosphere was nice and relaxed, the food was beautiful and waiters were so nice!! Definitely recommend, thanks so much xx
shannan smullen . 2024-04-06
MORE AT Google
This place is over rated I’ve been here loads of times & came here tonight for a family birthday meal & I won’t be coming back, for one you have to pay for the dips for you poppadoms how bizarre! 2 we waited about 30 minutes for the poppadoms to come out, 3 it took about an hour for our main to come out & it vile, how this place is still open is beyond me!
Emma Lloyd . 2024-03-24
MORE AT Google
Had a. Great time with some lovely people
Jane Hallam . 2024-03-11
MORE AT Google
Always a pleasure eating at the pearl .we went as a party of 22 for a 65th birthday and had a fantastic night
Anthony Withnall . 2024-03-03
MORE AT Google
Fabulous ambiance. Great staff who go above and beyond. Decor is wonderfully tasteful and the food is even better. Been here before and endeavour to visit again!
Sidrah Ali . 2024-02-26
MORE AT Google
Every Mon & Tue with 15% off. Nice curry with lamb and chicken. Naan is also really good. Environment is also good with many parking spaces.
T Sindy . 2024-02-03
MORE AT Google
First visit and it didn't disappoint
diane shirley . 2024-01-31
MORE AT Google
Cannot recommend this restaurant enough. Went away last Friday. Hadn’t booked so just took a chance and they fitted us in. Great atmosphere great service and the food is amazing. Such a wise choice to choose from. Would highly recommend for small groups or large groups because the night we were there there was a number of families eating
robert pemberton . 2024-01-23
MORE AT Google
We have been going to the Pearl for years we have had a few family celebrations 18ths 21sts and other big occasions these guys can't do enough they are polite friendly and very professional and the food is belting very tasty I would highly recommend you try it
Karl Chidgey . 2024-01-20
MORE AT Google
It's a wonderful place with a decent parking 👌 beautiful ambience
James Lawrence . 2024-01-14
MORE AT Google
Came here last night for my husbands 70th. There was 28 of us including children. The food was superb, everyone commented how much they enjoyed it, and the staff brilliant, nothing was too much trouble. Making it a fantastic family night out.
Diane Palmer . 2024-01-07
MORE AT Google
Great food..good service. Loved it
Sandra Hooley . 2023-12-31
MORE AT Google
Not The Pearl it used to be. No silver serving dishes just on dishes so the food was also cold as well as unauthentic.
Lynne Cheetham . 2023-12-21
MORE AT Google
Loved it very nice would go again 😀
Beverley Nicholls . 2023-12-09
MORE AT Google
Excellent evening meal. Hot and spicy and plenty of it. Top notch.
Paul Twyman . 2023-12-05
MORE AT Google
Ordered at 5:30pm. Got the notification that it was out for delivery at 6pm. Order still not here at 7pm. Husband called them, they lied and said the delivery driver was on his way and it would be with us in 10 minutes. 7:30pm - still not here. Absolutely livid and ended up calling to cancel the order. Beyond a joke.
Lauren Crabtree . 2023-12-01
MORE AT Google
Bad service by all standards. I go with a friend to the place a lot. The last visit was last Saturday. There was a new staff with bad service. There was no menu on the table. A waiter came and asked, “Should I offer you a drink?” and we answered him. He left without hearing or taking the order. We waited for more than half an hour and then left. The receptionist merely said, "I'm sorry." 😡😡😡
Nabila Yasin . 2023-11-20
MORE AT Google
Went out with the girls - lovely food had lamb rogan josh very nice!!!
jean waldron . 2023-11-20
MORE AT Google
I went here last night for my 23rd birthday got to admit the food was very lovely we got a poppadoms starter , then we had an onion Barge starter , chicken tikka starter and then for our mains we had chicken tikka curry , boiled rice and Bombay potatoes the food was that good that we even left a £5 tip for the staff that work there will deffo return again .
Nerice Gaunt . 2023-11-18
MORE AT Google
Picked up a takeaway on the way home and it was gorgeous, I popped in through the gap in the fence along the canal to order and pick it up.....but please, if that bush is from your side covering the canal path can you please get rid of it...people are struggling to get by....thanks
Simon Gasse . 2023-11-10
MORE AT Google
A really good local restaurant with reasonable pricing.
NM FTW . 2023-11-07
MORE AT Google
Came as a table 3, service was quick and efficient however the food was abit bland and just really cautious with the portions. We'd ordered chilli chicken, a karahi and a bhuna with numerous starters.
Sadiqul Kadir . 2023-11-07
MORE AT Google
Very friendly staff already with a laugh or a smile
Peter Lee . 2023-11-01
MORE AT Google
Inside, slow service but food is good. Loads of mishaps with order. Tried the Takeout this time.. Takeout...1.5 hours on a Tuesday evening. (late) Then arrived cold. Delivery driver completely at fault. Driver sat outside revving his souped up engine dropping his dump valve until I went out and asked for my food. Tragic ! The Pearl, get better drivers. I don't want to waste £50 on your takeaway again. They offered free order next time but I am not sure if I can be bothered? Thanks for trying though.
Fiona Davies . 2023-10-31
MORE AT Google
Always great service, always great food. Great atmosphere. Friendly and knowledgeable staff. Large carpark so never any issues parking. This is how an Indian restaurant should be.
N F . 2023-10-29
MORE AT Google
Food orders and food delivery was very slow but the food was very nice
Gareth Finlay . 2023-10-22
MORE AT Google
What a fantastic place. The food was outstanding. Very reasonably priced. Shah was a absolute gem. Thanks for the tour.
Sam Spencer . 2023-10-18
MORE AT Google
Birthday celebration, staff couldnt be more attentive. Set menu reasonable priced and plenty of food.
Patricia Conaghan . 2023-10-04
MORE AT Google
Went with friends for the "all you can eat" meal. Good selection and kept the courses comming
Christopher Hambleton . 2023-10-01
MORE AT Google
Posted previous review a year ago. Not sure what has changed but recently hasn't been the same. Daughter was ill after a meal and recently myself. I eat allot of spicy food so unsure why I didn't feel good afterwards. Venue in urgent need of an update, is it like this behind the scenes & sanitary? Staff are always so attentive, but aside from key people seems to change week on week. A shame as was our go to place. Doesn't seem as busy so maybe others feel the same. Just honest feedback, pains me to say! Absolutely 6*, have loved curry for more years than I can remember and is my go to food. Up and down the country, across the world and these guys hands down do the best chicken tikka pieces, the onion bhaji is good and the service is above usual & appreciated. Attentive, friendly and plenty of staff. Clean, COVID mindful with gloves and atmosphere is correct. Thank you for your service!
Kate Barnes . 2023-09-30
MORE AT Google
The food was warm (not hot). We were given incorrect advice by staff to encourage over ordering of sundries. We had to turn down poppadoms 5 times before he reluctantly agreed that we did not need to have them, then he insisted that three of us HAD to order three starters and was very put out when Mum declined. They also over-engaged in conversation - bordering on rude and intrusive. The food we got was nothing like as expected. Very tomato based and lacking in spices/flavour. The Butter chicken tasted VERY strange. Chicken Karai is not a tomato dish! Not unpleasant … but NONE was a curry! We eat curry a lot - as Dad was born in Calcutta. We know authentic tastes (but perhaps not from the region where these chefs come from). Portions were vastly different in size. Mine was tiny - and I eat well! Mum’s was HUGE and she eats sparingly. Consistency would be better - or some indication of portion size. I don’t think we’ll eat here again! The garlic naan was good! However - as we left the carpark was filling up … so others must have been luckier than us. This seems like a popular place -given the way it got busy!
John Williams . 2023-09-30
MORE AT Google
Great food service & Menu. Will be back.
Michael McDonagh . 2023-09-23
MORE AT Google
Delightful. Good food, excellent service ... Great for all
sbm ofm goog . 2023-09-05
MORE AT Google
It's a really professional restaurant with elaborate but modern design, nice atmosphere where you'll eat wonderfully tasty, superbly prepared food. Was well recommended
Matt Barrow . 2023-09-03
MORE AT Google
Dark and gloomy restaurant. The waiters pretend to be busy and very slow even though the restaurant was empty. The food is not bad, but the quality-price ratio is in doubt.
Mariana Hill . 2023-08-29
MORE AT Google
We have been here twice now and both times had great service and wonderful food. Recommend.
Stuart Dawe-Long . 2023-08-27
MORE AT Google
Great food at good prices. Travelled from North Wales to eat here again. It's a huge restaurant so there's usually plenty of tables available. Highly recommended
Adam Roberts . 2023-08-20
MORE AT Google
Visited here with friends on a weeknight and was pleasantly surprised! The restaurant is huge. Staff friendly and attentive, service and food good. Good value for money. Will be back!
Jack Bramhall . 2023-08-01
MORE AT Google
I've been coming to The Pearl for many years, but today I felt compelled to leave a review because of 2 unusual things that happened. Firstly, and maybe most important, the food was excellent. But then it's *always* excellent. So what was different this time? Well, as the server was serving up our mains he recognised from the aroma alone that the order was wrong. You may think this is a bad thing, but no. *Every* person makes mistakes, *every* company. It's how those mistakes are handled that are much more important. So the server, from the aroma alone, had realised the wrong curry had been made. He apologised, returned it to the kitchen and had it replaced urgently (and it was indeed replaced promptly). The 2 curries, the wrong one and the right one, do indeed look almost identical but he spotted it from the aroma. That's impressive. Secondly, and this is even better to me... The gentleman who took our order had noticed that my autistic teenage daughter loved the fancy pattern that they had made with the napkins. She unfolded it to work out how it was done. So after taking our order this absolute delight of gentlemen spent our waiting time very patiently and kindly showing my daughter how to fold napkins in a variety of ways, helping her whilst she memorised the patterns, complimenting her efforts, and *above all else* treating her like an equal. He never spoke down to her, he never belittled her. I genuinely believe he spoke to her and gave her the respect that he would give to his own children. It may seem like the smallest thing, but that meant the world.
Stephen Farrell . 2023-07-05
MORE AT Google
Went for my brothers birthday. We had never been before. Staff very welcoming and friendly. Meal was really nice, but quantity was small. DJ and dance floor on the other side of the restaurant.
janet cantrill . 2023-07-05
MORE AT Google
Updating my original review... We turned up without booking first and had no issue getting a table. The staff were on the ball and we weren't left unattended for long before ordering drinks. The staff member who took our food order was absolutely lovely, especially with our youngest daughter, who commented that she wanted to learn how to make the napkin hats that were on every table. The staff member took the time to show both our daughters (14yo and 19yo) how to make them. Once our 14yo had perfected those, he showed her some other things to make with the napkins while we waited for our food. Both our girls are Autistic however, our 14yo daughter doesn't usually take to strangers very well, but he completely put her at ease and it was lovely to see someone interacting with her like this. Our food came (we ordered 3 lamb tikka pasanda's and 1 chicken angara amongst various sides) and it all looked amazing, however, another staff member commented that he didn't think the lamb pasanda's were the right curries, purely because he couldn't smell the red wine they were cooked with - he must have an excellent sense of smell because he was absolutely right! The correct curries were brought out within a few minutes and everything was perfect. The staff went above and beyond and the food, as always, was fantastic. Highly recommended. 😁
Stacey Farrell . 2023-07-05
MORE AT Google
Food was excellent. Service first class.
Len Hughes . 2023-07-03
MORE AT Google
Nice service with friendly, attentive staff. Food very good, great lamb chops.
Ian Thorpe . 2023-06-19
MORE AT Google
Excellent restaurant, one to remember
Caitlin Sinclair . 2023-06-13
MORE AT Google
Come to the pearl food amazing & the staff friendly & helpful as always
Karen Ramsdale . 2023-06-08
MORE AT Google
One of the best places to have food. Polite. helpful. Good atmosphere. Would highly recommend. Thanks
Imtiaz Ahmed . 2023-06-03
MORE AT Google
Lovely food and the staff are always very attentive. Eat here at least once a week.
Emmerence Carter . 2023-05-06
MORE AT Google
Food decent, but staff rude rushed and poor service I'm afraid. I've been here in the past quite a lot and always loved it but this time the building is looking shabby the toilets were all blocked and we just felt really looked over and a bit put out by the staff. Shame
Jodie Heap . 2023-04-17
MORE AT Google
Our 2nd visit when in the area, really nice place, great food, reasonably priced, polite and helpful staff. We will visit again...
George Gibbons . 2023-04-12
MORE AT Google
We loved the food been a few times now never been let down by food and service thank you
Kent Taylor . 2023-04-10
MORE AT Google
Always perfect food , service always great , well recommended , best food come here :) , Jamie & Family
Jamie Jones . 2023-03-28
MORE AT Google
A big thankyou to the Pearl for making our golden wedding anniversary party special. Food was fantastic and the service was brilliant. The staff were polite and friendly would highly recommend this place they go out of their way to make sure your evening is special many thanks.
john joyce . 2023-03-26
MORE AT Google
We came to the pearl on 23rd March 23 after winning the mother's day competition and what can I say absolutely outstanding as always. Both starters and mains was delicious. Highly recommended. The staff are always lovely and friendly and can't do enough for you. We didn't have long to wait between meals. A very enjoyable evening.
Lindsey Chesworth . 2023-03-24
MORE AT Google
We had great expectations of this place as I had read some good reviews. The building is nice and the service excellent. There were 5 of us dining and 4 of us had different choices. The special balti looked great. Tasted good and was worth it. The other 3 types of dishes, in all honesty looked and tasted the same. They were all very 'pink' and were very sweet. We had 2 x Goan fish curry, 1 x pasanda and a tikka masala. The only food from these dishes that was eaten was the pasanda as that was expected to be really sweet. The rest were left. We tasted each others and there was no difference in any of our dishes other than the meat/fish. I will not be back as I got the impression they just fobbed us off with the same type of sauce for all our dishes.
Angela Whittaker . 2023-03-14
MORE AT Google
Friendly staff and managers. Best food ever. Always busy. Recomend it.
Madhula Mistry . 2023-03-12
MORE AT Google
Tasteful experience and very relaxed ambiance. The staff was extremely polite. Totally recommended.
rai sarosh . 2023-03-07
MORE AT Google
Exceptional food and service is 1st class !!
g s . 2023-03-06
MORE AT Google
Food was very fresh and tasty, great atmosphere. Would definitely return and recommend
elizabeth kitson . 2023-02-23
MORE AT Google
Banger bigger portions needed but food quality was mega
Ravensgore Gaming . 2023-02-14
MORE AT Google
Good service, great food and lovely hygiene. Would recommend .
Khalid Mahmood . 2023-02-13
MORE AT Google
We are regulars at the Pearl and we have to admit the food is absolutely outstanding. The restraint itself is extremely clean and hygienic and very tastefully decorated. What makes this restaurant so delightful is the friendliness of the staff and the way they present themselves, especially George who is there to greet you on arrival, with is courtesy and professionalism. A classy restaurant that provides everything including special moments. Keep up the good work. Sarah and Edd xx
Sarah White . 2023-01-21
MORE AT Google
Really disappointed with the take away. Been numerous times in the past and ate in the restaurant which has been absolute stunning. Advised 45 mins before pick up. Arrived 40 mins and it was ready, which was unusual. By time I went home (5-10mins round corner) it was all pretty cold. Starter of chicken pakora nice but cold. Chicken chat puri bread was really hard and inedible. Mixed tandoori starter nice. Mains if murgh mossalam pretty poor. Chicken breast? Not sure about that. More like under cooked thigh meat because it was really tough. There was also yoghurt on the chicken!? Not nice at all. Again the entire dish was cold. Other main dish was garlic chicken. That was okay but again on the cold side. Sundries all cold bar the naan breads. Overall wouldn’t order a take away again. Restaurant needs to advise realistic times to pick up food instead of worst case and letting it go cold. Plus also needs to QA the food.
Daniel Shields . 2023-01-21
MORE AT Google
Ordered 3 takeaway meals last night(26.12.2022.) 2 were great but the 3rd was supposed to be a chicken rogan josh(madras hot) there was lots of large pieces of " hard "chicken with no sauce.The tub which it came in was only 1/2 full compared to the other 2 meals,I guess because somebody forgot to put in the sauce. We paid over£40 for this food and was so disappointed. I don't want a refund but wanted to inform you of our disappointment.
Stephen Wilson . 2022-12-27
MORE AT Google
Great Christmas meal, will definetly do it again... Definetly recommend to anyone considering Christmas Meal or New Year's Meal or any other function
Harry S . 2022-12-27
MORE AT Google
Love this place you've got to try it
Antony Riley . 2022-12-26
MORE AT Google
Loved the food staff were brill nothing to much trouble been few times and defo go again
Elizabeth Williams . 2022-12-09
MORE AT Google
Fabulous night Food amazing. Drinks not to expensive. Love the disco. Made our staff night out the best ever.
Lesley Wright . 2022-12-05
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in North West
1079 Opinions
I was eager to try Shah as my son has had a curry from here when at his mother's and they have always been good. I placed the order via just eat at 17;23 and it was delivered at 19:20, just shy of 2 hours. I will give some leeway in that the roads were a nightmare with traffic from an earlier motorway accident, but even so, this was an excessive delay. The food was passable, but nothing to write home about, and my son's was nothing like the quality of previous meals from here.
2404 Opinions
I gave a 4* for service because John who works in bar was brilliant he went above and beyond for me and my friend we was a tad annoyed and upset. My mate had just lost her mum 2 weeks previously so we thought a spa day and overnight stay would cheer us up. Well we went down to pools area at 6pm to be told we couldn’t use any of their facilities due to air con breaking down. We know that isn’t their fault and things happen but we went to speak to a lady and said we could get £5 back well it’s not about the money and she had no empathy and didn’t know why we was there . We went down later on for food and mentioned this to John as he had a friendly face and was asking how our stay was so we explained and he took it upon his self to to go speak with the lady and said we could have couple free drinks if it would at least cheer us up a bit which was really nice of him. He made sure our food was out on time etc and made sure all was ok before he finished his shift so thank you to John. The food was really nice. When we did get offered a late check out in end we went and used the facilities in morning but wasn’t told the jacuzzi wasn’t working so that was a shame too. Pool was ok and quite warm. Sauna and steam room was ok too. Changing rooms had hair dryers which was good. Plenty of locker space. Hotel itself had a nice homely feel to it. Nice views from room. Beds comfy. Now let’s get onto the breakfast absolutely horrendous and no where near hot enough but that’s my preference as I do like my food very hot, beans were ok, scrambled eggs very over cooked and no taste, not even plum tomatoes but normal tomatoes which was strange , mushrooms fine, bacon horrible it’s the streaky one and cheap I wanted proper bacon and no fried eggs I was very disappointed and at £12 pp it was NOT worth that at all!! They had couple coissants and couple a cereal boxes and bread for toast . 2/10 if that . Quite on a night so slept well. And they have espa in the bathroom which was a nice touch. Only 1 towel in room and they was 2 of us. There is a ironing board and iron in room too .
142 Opinions
We placed an order by phone and were told it would be ready for collection in 20 to 30 minutes. An hour later our order still wasn't ready. People were coming into the shop and having to wait for ages. One guy came in having placed his oredr online to be told they hadn't received it and as it turned out the guy taking orders hadn't printed it out. Shame really because the food is generally very good but with terrible service like this the place should be avoided.