The Pavilion Cafe in Kingston upon Hull, City of

After waiting in the queue for 5 minutes my son started getting anxious and can lead to him getting upset he is autistic We decided to leave and an extremely rude women shouted at us and told us not to use the cafe as a cut through hardly a cut through with a bloody wheelchair is it think they need to think very strongly about sending there staff on a customer care course I for 1 won't set foot in there again beyond rude

I am absolutely disgusted with the attitude of the staff in this cafe. What customer service training have they had? I tried to get hot water in my flask to make a bottle for my baby to be judged for not having any (already used it all, we was at the park the full day) to then be charged for hot water! This is vile. I have never in all my life been charged for hot water for a baby never mind be judged for using what I had in my flask. ‘John’ the manager…clearly not old enough to run a cafe was extremely rude, judgemental and unprofessional. The woman in the old icecream shop (near the ducks and other animals) on the other hand was the opposite, glad to help mums with babies and provided me with hot water for free. I’d avoid this cafe at all cost, nothing but disappointment and I will be taking matters further to the council.

An exceedingly rude lady, who I assume was the manger, refused to fill a flask with boiling water to feed my baby. She said “with all due respect it’s your responsibility” when I said I needed to feed my baby, making out I’m a bad and irresponsible mother. I had spent £7 on sandwiches and my mum had bought 3 coffees. Everywhere else I have ever been have been very willing to fill it up. It really upset me to the point of tears. Mums with babies have a hard enough job as it is without having experiences like this. It’s a family friendly park and her attitude completely ruined our visit. I have since read several reviews with similar situations, which have disgusted me. Such a great park deserves so much better!! Update to say that the ladies at the old park shop were exceedingly nice and friendly and were more than happy to fill up our flask. Definitely go there instead.

This cafe is a big let down. East Park deserves better. Slow indifferent and amateur service, by staff who seem to think friendliness or smiling is illegal. Park cafes are often great but this one seems determined to bring a dampener to the otherwise lovely park experience. Ridiculously overpriced for nearly everything they are selling. Loud music blaring out which ruins the lovely park atmosphere. We weren't convinced the staff understand basic hygiene. I've been to much more impressive snack kiosks than this cafe. New friendly better grade staff needed please!

Absolutely diabolical food and service. Queued for 20 mins to be then told 'Breakfast food ( bacon butties toast etc) had stopped (I was by then past 12pm) yet they still do egg on toast! Ordered 2 kids meals of fish fingers and chips. Meals come put slathered in tartare sauce. No chips. I was told I hadn't ordered them! £22 for 2 inedible sandwiches, 1 egg on toast (cheap margarine), 1 cuppa and 1 soft drink. Avoid like the plague

Second time visiting this lovely cafe after doing the parkrun. 😍 Organised a vegan runner meet up and 10 of us attended the cafe after. 🙌🙌🏃‍♀️🏃🏃🏻‍♂️ My oat latte coffee and vegan breakfast were lovely and I bought cakes to take home for the family. 👍 The young man with glasses is a credit to the cafe. Making an effort to advise us of all the vegan options available when he saw our vegan runner vests and being super friendly. ❤️ Thanks for offering such delicious vegan food at very reasonable prices. ✔️ The tofu scramble is lush. 😋

Called in here to grab a coffee and was appalled to hear the staff basically chase a family of 6 out. The staff came over to tell the children to give up their seats as "I've got paying customers waiting" when challenged that they had eaten meals too and were just ordering ice cream the reply was "well they don't need to sit to eat that" Not surprisingly they left as dud we soon after. They need learn what customer service is.

Hmmmm what can I say. The prices range as does the quality if food. For some undercooked homemade quiche is around 3.50. Not bad, but the pastry is raw. Chips are also priced 3.50. Which considering there is a chippy over the road that's cheaper and a park kiosk also cheaper, it's a bit of an ask. The day we went the staff were really friendly. However, I am surprised as this is not the usual. They appear to be very judgemental, especially if you have kids and the kids are not perfectly behaved as in the victorian times. Only half the seating is available now and this is not ok if its raining. I think if you are an OAP they will love you. If you don't meet their ideal, they'll make it obvious. Such a shame as this is a real community hotspot. I suspect there is no need for the managers to be nice, they have a captive audience.

Decided to pay a visit as we err coming through to north of the Humber for a parkrun and heard we could get a good vegan breakfast from here. It was one of the best I’ve had and I was really impressed with the tofu scramble: 😋 Met another vegan runner (it’s a national club and only £6 unaffiliated membership for the year) who came with us for coffee and a muffin. Would definitely recommend. I heard their vegan afternoon teas and picnics are good too.

Well, I used to love this place. The food was some of the best I had had and service was great. But today, despite just having spent nearly £20 they refused to give me a glass of water with my meal. I won't be back.

My husband and I have been visiting this cafe for a few years, we used to enjoy the visit, proper cutlery, plates and lovely napkins, yes customers notice these things! So, around a year ago things started to decline. We tried going again this morning taking our well behaved little dog, I ordered a coffee each and a lemon drizzle cake, my hubby coffee and a pack of Kitkat bites. When securing our dog I noticed the table bases were all dirty, and obviously had only ever had a mop over them. The food came....I had to look at my cake 3 times!! Wish I'd taken a picture.... it was I'd say one inch wide, and about 2 inches tall. It went in 4 bites, and cost £3. No quibble with the price, we all know everything has doubled in price recently, but the miniscule portion! I called a waitress over who had to get a male colleague to speak to me. I said £3 for this? He couldnt see what I was referring to. I said the size of this piece. He gave me the usual, It's all pre portioned.... Oh everything has gone up, everything......yes I get that...we are pensioners....we don't get our pension increase for weeks yet, so I know how things have gone up. My husband counted the pieces, and the cake, if all sold would have cost ,£48. £48 for 1 cake! Unbelievable. Plus his chocolate was almost at the sell by date too. The only plus point was the coffee was actually tasty and I enjoyed mine. Have to think hard about returning. Hard times.

Feel inclined to write a review as I have genuinely never experienced such abysmal customer service in a cafe, in my life. Visited with a friend, we both had young children with us, it was a very cold day. From the beginning the lady was unfriendly and quite rude. My friend ordered first, asked if she could order a small warm milk or tea for her little boy and met with complete hostility and "no we don't provide anything like that here" (kids drinks seemed limited), so she asked for another cup which was begrudgingly provided. Then I ordered, my little girl spent a while choosing a cake and I ordered a milky hot chocolate , asking for a small cup for daughter and splash of milk, with that, a very rude young man stomped out from the kitchen exclaiming I would have to pay for a splash of milk and cup "we do not condone sharing drinks here"!!! My daughter Is 2 and I was sharing because they don't provide drinks for children! I asked how much a splash of milk was (I was happy to pay reasonable amount) and he said £2.40 so I said I was very disappointed with the service in general and wasn't prepared to pay that for a splash of milk to which he whipped my tray off me, and asked us to leave. Terrible, so rude do not bother wasting your time here!

Used to visit often when it was alright, but now it's lost its way. Very small boring menu, some overpriced for the average quality. Place feels and looks like a sad greasy spoon cafe. Rude, bossy manager that seems to have put fear into the staff as well as the customers! Has a depressing end of the line feel about the place. Loud screechy rock music playing through a shrill tiny cheap speaker. Dirty floors, tables and windows. Dogs on chairs being fed at the tables. Coffee and tea, weak and warm in cloudy old glasses. Boring old food served in polystyrene trays. Orders repeatedly screamed out loud over the chaos by young depressed looking teens. Has a bad atmosphere with no charm or passion. Vulgar bright orange and green walls. Outside water fountains with bright blue dye and litter. The peaceful ambience of the park is drowned out by the Loud speaker near the door. This place needs a re think and someone with a heart and a vision....don't waste your time, warm and friendly it is NOT.

I have made 4 visits to this cafe in the past month and although “salad tray” is on the menu they have always ran out and are not prepared to make you one as it “takes too much time”. As a person trying to stick to a diet this cafe is a waste of time as the salad is the only diet friendly choice. It has come to the point where I bring something else with me as I know it will not be available. I have managed to get one once and it was very nice. Before covid this was a lovely cafe and the food choice and standard was fantastic but since re-opening it has dropped significantly in its choice

Went with grandson and dog….. served at the till by a lovely young man and served at the table by a really pleasant, professional and helpful lady. Lorraine we think Nice surprise after been put by others who had a bad experience from another member of staff previously Good friendly atmosphere Thank you young man (will get your name next time) and Lorraine

Cold day. Meet up with friends not seen for years. Go into cafe. They serve scolding hot drinks but will not up hot up the food. Cold pasty from fridge. Cold pies. Not nice when they serve the hot drinks in silly glass cups but expect you to eat Cold food. Health and safety, no, just being slack I think. Don't go. If you want something nice find somewhere else. Tea was horrid too. Very dissatisfied and it cost £18.90 for the privilege of eating Cold 🥶 food on a cold day. Avoid.

Brought the family in for dinner ordered two tea cakes for the kids and two sausage sandwiches and two bottles of Diet Coke at a cost of £15 tea cakes came out with next to no butter for the size of them. I politely asked for two more to which I was told they’d be an extra 50p EACH. Staff looked embarrassed but this is what they have to do. Will not be coming back ever again until this place changes hands from the obviously greedy owners!!!

Manager obsessed with health and safety You cannot get a drink of water from the tap for yourself or your dog You cannot give your dog a drink of water inside, health and safety you cannot take a chair outside when there are none provided, because it might mean someone has to bring it back in No customer service and slow and expensive

First time visiting this cafe, only ordered two hot drinks which we had finished and were chatting. A woman who we assumed was the owner very rudely came over to tell us we only had 5 minutes left on the table. The cafe was certainly not even half full, will be our first and last visit with her lack of customer service.

Where to start if you like chip van breadcakes crap service and overpriced food then this is the place to be, best advice I can give is walk to a local cafe, try cjs 0.6 miles from it spend the same amount on some quality food. Servers with no masks owner the same good place for the tin foil hat crew to eat at slow slow slow service.

I'm amazed at the poor reviews as I've always had great service at the Pavilion and the food, especially the vegan offerings, are inventive, reasonably priced and very tasty. Can't fault it.

Went in with my daughter and her baby niece. I ordered jacket potato, which was lovely! I ordered a coffee, it came in a takeaway cup with is fine, but it was so small. I picked it up and they hadn't put the lid on...

Took my small grandson here . Ordered two fish finger sandwiches. ( £3.50 each) After waiting 25 minutes,a staff member came outside to say they didn’t have any but could do chicken nuggets and chips and a chicken burger for me. Well we didn’t want...

Popped in today with the kids for an ice cream treat in the sunshine and grabbed a couple of slices of a beautiful looking lemon and poppyseed cake for after tea.....tasted as good as it looks, thank you!!! Lovely friendly people and excellent service 😊

Disorganised!!! Went in to feed 2 month old baby and toddler. Found Dirty tables, Napkins hidden away, no teaspoons, milk for tea is left out at one side of room when facilities are right at the otherside. A closed Ice cream cart and a tuck...

I have had 2 bad experiences at this cafe, i wouldnt even rate it a 1*, the manager Sarah is awful. The first time i went in with my 2 severley disabled nephews (you cant get covers for their specially made prams and it was...

We visited this cafe during November and after a reasonable walk in East Park we decided to try the Pavilion Cafe.There were only five couples in when we arrived and two waiting to be served. We waited quite a while to be served and the...

Visited the park today with my children and my nieces and nephews. It's school holidays! Been a few times and the queue is always out of the door. Waited a while until we reached half way to the front (service was slow, whether it was...

My first visit to this cafe and probably my last! Flat white is my favourite coffee so I know how it should look, taste and smell. First of all it was served in a glass- this was despite the fact I asked for cups. It...

Visited here today for dinner, one person serving, very busy. Prices are very expensive £4 for a panini. I ordered a ham and cheese one, came just tomato and cheese. Had a gingerbread cheesecake just tasted of gingerbread no cheese cake. Was overcharged by £1....

This cafe annoys me. I have been in here many times with taking the children in park and work purposes. The kids always want something from here, and the guys I support from work do also. I wouldn’t personally go here. The prices are absolutely...

We popped in for lunch while having a wander around East Park. The staff were lovely. It was really busy as it was a beautiful sunny day bit we didn't have to queue for long at all, I thought the staff handled the queue really...

Sat outside on the terrace overlooking the park on a nice sunny morning after taking dog for walk around east park!Had a small breakfast and cappuccino! It is so relaxing sat outside on the terrace, enjoyed a small breakfast and cappuccino! Would recommend to any...

Called in today for a coffee and noticed a sign saying, " all coffees are served using one shot of coffee, an extra shot will be charged 40p extra" Now as far as I am aware the only coffee served with one shot is a...

Had a lovely day out in a great park, decided to go and have a snack and cuppa in the cafe at 3.15pm. Coffee was great. I asked if we could have two pieces of quiche as it looked delicious but were told that this...

Aunque visitar la cafetería con frecuencia y no puedo criticar el café, teníamos amigos de visita desde el sur y, después de conducir 200 millas, estaban desesperados por una taza de té. Nos decepcionó la cafetería cerrada en 3. 30:00 una calurosa tarde y había mucha gente. Una oportunidad perdida! ! ! !

Llamado, ya que fue un día agradable cálido y pensé que sería genial sentarse afuera en el sol. Pedimos dos tés y me dijeron que tendría que ser en llevar tazas, realmente no es un gran problema. Sin embargo, la crema dos bollos que pedimos no esperaba que vengan en bandejas de poliestireno con chip. Precio completo para una taza de té en medio del tamaño de una taza taza para llevar? Bollo de crema fresca, lo que fue agradable (y no crema adecuada de nata UHT basura), pero perdió todo su atractivo en esa bandeja sangrienta horrible! Cuando nos planteamos con un miembro del personal nos dijo que después de un cierto tiempo del día todo se mueve para llevar estilo porque el propietario quiere de esa manera, bien el propietario ha perdido cualquier céntimos futuro de mi bolsillo. Sumado a esto, las mesas de afuera no están en un estado particularmente limpio solo hace un examen general pobre.

The pavilion cafe is large and modern - very attractive design. However the food and service doesnt really match up to expectations. Queue and very slow service. Some tables not cleared from previous customers. A very average experience.

Sólo tenía una fiesta de Navidad, así que aquí va el personal son incomparables 2 son educados feliz, cálido y amable,

El café Pavilion está en una posición prominente, no lejos de la entrada principal, estacionamiento en holderness road. Precioso diseño moderno con agua. edternal Atractivas instalaciones por dentro y por fuera. Buena selección de aperitivos y comidas disponibles y los precios no están mal. Sin...

Como el título sugiere, llegamos en un día cálido que quieran aprovechar al máximo el tiempo valioso soleado. Primero de todo tengo que decir que estoy a 2 minutos de este café de parque y voy a usar una y otra vez, pero algo necesita...

12-08-16 (11:00) fuimos a este café después de visitar el parque cercano para conseguir mi niño pequeño un helado. La cola no era especialmente grande en la llegada pero debo tener cola durante más de 15 minutos, yo estaba viendo la señora (pelo negro) que...

We came here for lunch with 4 children, including 2 under 2. The toilets were not clean, wee on the seat and dirty nappies lying around. During the busy school holidays they should be cleaned more regularly. We had to queue for a long time to place our order as it was very busy. The food was good when we finally got it. When we had finished eating my daughter joined the queue again to ask for the babies bottle to be filled with hot water so she could give him some milk later. The assistant was rather offish and asked if we had eaten in the cafe. We had, and it wasn't cheap so surely it doesn't hurt to give water for a baby. The cafe should be more family friendly as it is in a park meant for families.

I've been here a few times and it is always tasty. I usually get a breakfast or anything with bacon. It's always tasty and a reasonable size for the price. However, I wanted to go the other week with my family but they were only selling food to takeaway because they shut the entire restaurant for cleaning. I personally would do it in sections or try keep on top of the mess. We walked out because of this. It had said the restaurant would remain open until half an hour before the park closes at around 7. The worst part was we visited at lunch time. If it remains open long enough for seated eating again I may return.

Walked in to find more than half the cafe closed off for cleaning, leaving only a few seats along the windows, presumably so they didn't have to do as much when they closed later on.Went to the counter and asked if they did squash, the girl informed us of the options available, unfortunately none were suitable for my niece, so we asked if they could just give her a tap water. Here enters the rude staff member who asks with a stroppy tone "well are you going to order any food with it?!" She could have just politely mentioned we'd have to order something else, but she opted for raising her voice instead. We told her we were planning on getting coffee too, at which point she went to get the water. It came filled to the brim and spilling, and in a stained cup with dust in it. I asked the nicer girl to replace it and she did. Pro tip: order water last or you'll be given an accusatory attitude to go with it.The filter coffee we ordered was disgusting , tasted old and burnt, was also returned and replaced with almost equally terrible machine brewed coffee in a smaller cup though we paid for the larger. Wasn't even hot enough for the sugar to dissolve.We used the toilet facilities and found them dirty, there were skid marks on the bowl and used tissues on the floors and counter tops around the sink. We were scowled at by the rude staff member every time she walked past. Next time we visit the park I'll make sure to bring a flask of coffee instead.

the PAVILLION is clean and run by a very friendly staff yes it gets busy which to me says that people mus tbe happy going there our group has been there 3 times and have been well pleased with the excellent service

Discusting, over priced , long ques. ... why I don't know probably because people have no other choice but to eat there. ..well get yourself over to east park chippy.... it's fantastic

We called at the Pavilion Cafe over Easter weekend. The cafe was very busy. The food is excellent, very generous portion and good value for money. It is a cafe with a very high footfall and the staff do have a hard job keeping tables clean. Dogs - I have no issues with assistance dogs being in food establishments but this place amazed me. Several dogs in the cafe including one being fed at the table !!!!! A large dog walking around one area, it was on a lead, but the cafe is busy with lots of small children running around. Owners don't seem to bother. The place for dogs is outside the cafe not sat at a table

I complained about the price of the hot choc served in a takeaway papercup no bigger than what comes out of a vending machine priced at £2. This resulted in the manageress coming outside and having a go at me in front of my 2 year old son. im 8 months pregnant n felt very intimidated n upset, I told her the matter was delt with and she carried on till even the lady at the next table jumped to my defence. The manageress banned me n shouted from the door I had upset her staff, I don't see how I did. Consumer rights say I'm entitled to complain!

I have never known a cafe serve the quality food that this place does. If you order the lovely meat pie that is full of steak & oozing with gravy, along with a selection of fresh vegetables or order a panini or jacket potatoe, they all come with a well presented and tasty salad that could be a meal in itself. They certainly do not scrimp on portion sizes here and everything is cooked fresh onsite. It's a busy place but the welcoming staff do everything they can to accomendate everybody and provide a family feel environment. If you are going to the park, or for a walk around the lake, I highly recommend you pay this place a visit. Great choice of food & drink, fantastic value, and you'll leave with a full belly for sure!

I have rated this cafe excellent, because it had a hygiene rating of 5. The staff were very friendly & helpful, and although we just had drinks, the food looked really appetising, and very reasonably priced. (£6 for drinks & slush puppies) for six of us. They were obviously getting ready for Halloween, everywhere was really well decorated, but high up, not near the food.The only down side was that it was quite small. There were tables outside, and other grassy areas where you could sit. It was brilliant sunshine the day we went so we took advantage of the outdoors.

The staff are always nice and friendly and they often get dressed up for the various things going on in East Park. Like this weekend is veterans weekend and they are dressed like they would in that era. Well Done for always going that extra bit. We'd visit with our young grandson and little dog every weekend as it's such a nice environment for them after walking around the park.Good quality food that is good value for money.

The food was OK and the area was clean. Service is a bit slow and disorganised but the staff are helpful and friendly, It can get busy on weekends.

We made a short visit to The Pavilion Cafe whilst having a couple of hours in East Park. This was mainly to satisfy our 4 year olds request for an Ice Cream.The prices for most of the offering on the menu board looked to be very reasonable. Our purchase of 2 tubs of Ice Cream with a Chocolate Flake and a Slice of Homemade Banana Bread totalled £5. The Ice Creams were lovely and the Banana Bread was very nice.Although we only visited on a takeaway basis we found the Cafe to be very light and airy (as you would expect from the modern building it is in). It was very clean too.We shall definitely revisit when we next come to East Park. Well worth making a visit.