The Palm House in Waverley

We came in a group of friends for an afternoon tea. Upon booking we were not given the choice of booking either a sweet or savoury afternoon tea. A call was made (but on a Sunday evening at 7pm) the night before to ask our preference. We missed the call and no message was left to call back. When coming in we were told only sweet had been made, despite both being printed on the menu making it seem as if we had a choice. Food was average and scones were overcooked. Service was very abrupt, when we stated that the water for the tea was lukewarm the waitress decided to argue back! Most unusual! Service should be optional without being made to feel awkward for an average experience. It is a shame because the decoration and building is nice. Let down by poor management.

A great find serving well prepared light lunches, alcoholic drinks and desserts. It is beautifully decorated and feels like you are in the tropics with the palms etc …..and exceptionally clean. The staff are friendly and very helpful. A little gem off the beaten track with nice ambience.

Nice location friendly staff. Food was very good and we enjoyed coming here for Father’s Day. I was less pleased about having to pay a deposit but it worked out fine.

Served by Rebecca - very helpful happy lady - it was a pleasure to be helped by her and with a smile. Other waitress very nice too.

Amazing breakfast, one of the nicest we have had in a while and also in a lovely environment. Staff were really helpful and friendly! Even with my two year old! Highly recommended!