The Palm Court Restaurant in Blackpool

Outstanding food and outstanding service from the waiting on servers. They made you feel very welcome and part of the family and thats what you want when you are on holiday. We had a different set menu every night and it offered you a range of choice. The actually restaurant is very grand and keeps to the style of the hotel i don't think anything looks like its change since the late 1800's what i can see from photo's i've looked at. Just beautiful atmosphere and you can see that the staff are very proud to work in such a historic hotel i know i would be if i worked there.

Stayed in the hotel for 5 nights ate here every night as was part of the package. Choice was great food was always fresh and hot, options for vegetarians and vegans was good.The real selling point of the palm court is the staff they are friendly and chatty, they are knowledgeable about the choices and menu travelling with a vegetarian who has some allergies and intolerance to certain food nothing was too much trouble to find an alternative she could eat.

The staff are incredibly friendly. Andy or Luke are waiting at the entrance to show you to your table for both breakfast and dinner. The staff are so nice. They love a bit of a giggle too which made the experience a lot better for us. The breakfast is faultless. The food all freshly cooked and the fresh fruit is exactly that. The breakfast is well worth the money. We ate dinner here too and both times the food was gorgeous.

Lovely restaurant withngreat cjoicemof food as well as a lovely setting for any meal. Highly recommended for afternoon tea.

We visited The Imperial Hotel today for the Historical Tour of the building and this was part of an Afternoon Tea deal in the Palm Court Restaurant. The menu included a small espresso cup of soup, miniature sausage rolls, cheese tarts, sandwiches, scones and an assortment of cakes which were very well presented and the staff were extremely friendly and helpful.The tour was fantastic and we learned so much about the hotel and it's many famous visitors as well as having the opportunity to see the incredible relief ceiling in the ballroom and the amazing Turkish Bath renovations and restorations in the basement.A really great afternoon and extremely modestly priced.If you get the opportunity don't hesitate, just book it!

Afternoon tea was excellent...a light afternoon tea with the works. Scones were so light ...fantastic

We dined here while we stayed at the hotel. Not a large menu but something for everyone..Staff were helpful and polite. Would dine there again

the food was fantastic.. the service was exceptional and the staff were both friendly and helpful cannot fault the service

As we were staying at the imperial they had a family Offer Designer food but excellent tasted And the sweets were to die for ! Excellent old fashioned eating place

had dinner on 3 nights as part of our half board package. Could not fault the food which was well cooked, well presented and tasty. Also all the staff were excellent.

We came to the imperial for a special occasion and had our evening meal in the restaurant . Wow it was lovely the food lovely well presented , and a big Thankyou to Matt for looking after us , he made sure we had a sea view for our special night and made sure we had everything we needed , he is a credit to your hotel .

Menu choices were cauliflower soup......ox cheek.....lamb shoulder....also grill had steaks but not any of the lasagne, curry, pasta choices we would have liked. It was likely possible to have had them in the bar.

This is the restaurant of the Imperial Hotel and as such can get very busy, particularly at breakfast when there are often queues to be seated.

We visited the Imperial hotel for my daughter's birthday (she is seven) as part of a weekend to the seaside to go to the sandcastle water park and the circus. The menu in the lobby looked nice, so we decided to eat in the Palm Court.

Really enjoyed a Sunday Evening Meal here food was well above expectation and possibly one of the best steaks ever. Very nice old world dining room and good selection on menu. Waiting staff very friendly however a few of the male waiters were quite scruffy and in everyday clothes especially to be serving food which was a bit off putting. Other than that a pleasant experience.

Lovely carvary enjoyed it, the meat was cooked to perfection and a good choice. They cater for all tastes

food was lovely, presentation. great breakfast lots of choice cereals toast juice full english, service good

Very dated hotel,needs a facelift,rooms were clean and tidy, breakfast had to cue for ten minutes badly organised,had evening meal too. but took 30 minutes between each course nearly walked out waiting for a simple sweet,drinks in the tiny bar were also very expensive .overall poor experience. Didn't hang round for breakfast this morning.

El Palm Court se encuentra en el hotel Imperial. El desayuno es muy bueno, ayudar a ti mismo. La comida es excelente y el personal es servicial y alegre. También cenamos allí y fue de primera clase. María pidió especialmente pescado y patatas fritas, ya que no estaban en el menú. Debidamente sin problemas. Su comentario fue el pescado es mejor que Harry Ramsden, alabanza de hecho.

Nos alojamos en el hotel y había reservado una cena, cama y desayuno incluido. Había un menú de 3 platos con un montón de opciones interesantes así como comidas adicionales tales como bistec de solomillo por un pequeño suplemento. Tuve para entrante, terrina de conejo y chorizo y estaba delicioso! Mi plato era laminados panceta de cerdo con patatas gratinado y Esturión porchetta verduras de temporada. Para el postre elegí flan de fruta de la pasión. Los tres platos eran excepcionales, mi amigo disfrutó su comida tanto como yo! El servicio era genial, sin duda nos cuidaron muy bien. Volveremos cuando visite Blackpool nuevo!

Tomar el té de la tarde en el salón Derby es una experiencia muy placentera. Elegir un té por la tarde, salados o dulces ambos son excelentes

En el medio de un complejo que está dividido de cerveza y me beso rápido, este restaurante te hace sentir un poco "especial"

Service needs much to be desired, sullen staff and very limited menu. Decor stuck in the 1970's food just about edible

Tuvimos una comida agradable en el restaurante Palm Court.

pleasant surroundings good service good food but not exciting limited range wine expensive given the quality

We were a large group, and the restaurant had been wrongly advised about how many guests there were. Despite this they served us with fantastic food, the waiting staff were attentive, (especially Philip) but not intrusive. I cannot praise this restaurant highly enough. Already looking forward to returning.

Great night with great food, attentive staff and fab dj. Perfect for our works christmas party. Great end to the working year for us all

Two superb dinners at this restaurant during our stay at the Imperial. The food was out of this world. Chris and his staff really make it special. Worth the extra for the trio of chocolate deserts. Loved everything and wish I lived nearer.

The choice on the table d'hote menu was good and the food superb, complemented by prompt and friendly service

We ate here on our first night in Blackpool because we were staying at the hotel, it was pouring down and we didn't want to have to go far. We have a Hi-Life Card that gives meals at selected restaurants at half price. This is one such restaurant and they honoured the discount even though we were residents. The service was very good and friendly. The food was quite acceptable but nothing fancy. I would eat here again if I were staying at the hotel but the meal wasn't so good that I'd be going out of my way to eat here.

My mom, daughter and myself had lunch at this restaurant today. It was a 4 course carvery. First we had parsnip soup with warm bread rolls followed by continental meats, pate' and salad. Next we had either roast gammon or beef or a chicken done in a sauce or as we chose the fish in a prawn sauce. The vegetables consisted of roast potatoes, parsnips, carrots, broccoli and fennel. Two gravies and Yorkshire puddings. To end there was a choice of 4 desserts. We asked for alcohol free wine which they got for us without a problem. The waiting on staff were brilliant, friendly and professional. We will definitely eat here again.

I had dinner in the Palm Court on the first night of my two night stay. I can only describe the dinner as exquisite. I had the smoked mackerel pate to start followed by slow cooked lamb. I had the dark chocolate torte for desert. The staff on duty, Reanne, Natasha and Sam were all really helpful without being "in your face". They had a lot to contend with but did so quietly and efficiently. I can't wait for my next stay and meal

Stayed for 1 night over the weekend, with my family. Everything was great about this hotel, the pool and fitness area were of high quality and so warm after a nice bitter cold walk along the front. The rooms were very clean and welcoming. The breakfast was the best bit, we sat in a quite area to the right of the restaurant and it was great, the food was amazing so much choice. I have stayed here before and would stay again well done Imperial Blackpool.

11 of us stayed for 3 nights 27th Dec, all of our rooms different and the suites were definitely worth paying extra for . some rooms are quite a distance from lifts so be aware of this.Heating isn't available 24 hrs so pack something warm . The hotel its self is in a great position and like a trip into the past when you enter the Lobby. Very grand and beautiful..excellent staff at check in and good choice at breakfast however you have to time it right or you may have to queue (go before 9am ) number 10 bar a great place to relax and full of nostalgia and reasonably priced too. Pool, sauna and steam room were very welcoming after long walks along the promenade. Nothing seemed too much trouble for staff all very polite and professional. A true delight to find a Hotel with class amongst the hundreds of B&Bs of Blackpool.

It does not give me great pleasure to do this, as I am not normally one to complain, however my stay at the Imperial Hotel in Blackpool was arguably the worst stay in a hotel that I have ever had.I was staying at the hotel for my works Christmas Party, and paid £70 to stay the evening in “a Victorian four star hotel”. There was absolutely nothing about my stay that was four star. If I was to rate my stay between 1 and 5 stars, at a push, it might get a 2. And none of that rating would come from the quality of the room that we were staying in. We were allocated room number 143, and from the moment my partner and I stepped in the room I knew I was going to have issues. The whole room was stone cold! Maybe this stems from the awful single glazed windows surrounded by cracked paint and damp…who knows. When getting ready for our party I thought that a shower would be a good way to warm up, however, the shower didn’t know whether it was hot or cold. The constantly fluctuating temperatures meant that a shower was not a pleasurable experience.After a wonderful evening at our works party, we thought nothing could dampen our spirits – we had clearly forgotten about the condition of our room. Again, the room was stone cold, and even getting in bed and under the covers could not warm us up. At that stage all we wanted to do was sleep…that might have made the stay bearable, but due to the location of the room above the service entrance (which makes noise constantly) and the creaking of the floorboards in the room above (slightly out of your control) I would be surprised if we got 20 minutes. Needless to say, at 7.30am, we’d had enough and wanted to get out of the hotel and back home as soon as we possibly could.Now for the final nail in the coffin! Upon checking out, I was going to vent my frustrations in a polite manner by discussing my issues with one of your reception staff. It is my opinion that it is common courtesy that upon checking out of a hotel that you are asked “how was your stay?” or at least “we hope you enjoyed your stay” but quite clearly your staff either didn’t care whether we had a good stay, or knew that we didn’t by the bags under our eyes and the look of thunder on our faces.I have asked the hotel for a full refund and was instead offered afternoon tea. i will be escalating my complaint and speaking to head office.I will never stay at this hotel again and would strongly advise anyone looking in to staying here to stay well clear.

Sea air. Nice comfortable traditional standards hotel. Good food. Good shopping and entertainment. Trams are good. Friendly people

Up there with the best fish and chips we have experienced anywhere, perfect fish cooked in a healthy batter.

Wish I had stayed there instead of at The Strand Lodge it was like being on another planet! Service was impeccable and service was second to none

An old hotel with plenty of 'faults' to be found if that is your natureHowever the character of the hotelis in its age. Menus are good, wifi is good and is throughout and the rooms are good. The only criticism I would make is that the room was far too warm, resolved by opening the window and the pigeons were far too loud

dated but clean cracks on floor tiles in bathroom old grouting and silicon showing most staff helpful fire alarm went off we received no room check no roll call no explanation one member of staff came across as arrogant but reception staff very polite room staff very helpful

The food was of a high standard as was the service. Staff cannot do enough for you and any problems are sorted out swiftly.

Stayed here for 1 night for work. Lovely reception area and staff were very friendly. Room was a decent size with a very nice bed, lovely fluffy towels. Had dinner in the palm court restaurant, I had slow cooked beef, doesn't come with veg so had to order extra veg which was very nice. Went out to see the lights then came back in about 11.30. Went to the bar for a drink about 12.30am and was told to take it to our room or drink it in the lounge area. We went back to the room. Later on we went back and the bar man was really rude, he said in an aggressive manner ' what did I tell you before, keep out of here and order at reception, we're trying to mop the floor' !He hadn't said anything to us earlier. Had. Good nights sleep, room was warm. Went for breakfast, it was 8.30 and very busy, only waited a few mins for a table and then it was help yourself. Breakfast was plentiful, hot and lots to choose from. There were kids every where running about helping themselves to everything on the breakfast tables. I know it's half term and the lights are on, but still annoying. Would stay here again but it's definitely NOT a 4 star

I would like to say huge thank you to the wonderful staff who made us feel very welcome and special, especially after our ordeal at Rose Ocean Spa what a dump that was!!! Right from when we stepped into the Imperial Hotel we where catered for in every way, our room was to die for and we had a great time on our stay, thank you for helping and saving the moment.

Window rotten so wind was blowing in, was an issue with bedding but thanjs to general manager all sorted quickly. Been a few times so would definitely sty again.

Freezing cold room, plenty of cobwebs. Cracked toilet bowl, the crack was brown and horrible. Evening meal was like the old school dinners. Expensive dinner, bed and breakfast and this was supposed to be a birthday surprise from my husband which was totally ruined by choosing this Hotel.

I enjoyed a couple of nights in B'pool to have a bit of R & R with my sister. Old victorian style, chandeliers, etc, though lacking it's lustre slightly. Shame. However, clean, efficient and a decent breakfast. Though timing for Breakie is important as it's very small dining room for size of Hotel. It's ideally situated to see the lights as there's a Tram stop directly outside. One can get on/off and ride hotel to pleasure beach all day for day ticket of 4.20. We enjoyed a great day on Funfair/pleasure beach and returned to relaxing swim in pool, before heading out again. Discovered that Spa area is separately owned and has just had go ahead for new facilities, including upgrade of hot-tub to proper new 8+ whirlpool - yeah girls! Local people can use the Spa facilities part of time, so great that getting upgrade for them too, as met some whilst I was there day we were leaving, go girls!!!! Would stay again as staff lovely. Be wary of week-ends as when we stayed there may be wedding which can make place extremely busy, however, still great place to stay.

This is not a four star hotel, three at a push. The lobby area was nice, but the room look like it had be decorated and finished by an apprentice. Upon our arrival we where told our room was ready for us, when we went to our room and opened the door there was an older man still in the bed. We were given anther room straight away though. There needs to be a lot of money spent on this building to bring up to a four star rating in my opinion. The breakfast was tasty, but we did have a little wait to get seated. Try to avoid 9:15/ 10:00, and avoid buying a cup of tea priced at £3 each. Would stay again for a short break, but would have to be at a quarter of the price to do so

plenty of variety and all looked very nicely presented, we both had the lamb neck fillet which was extremely tender and very tasty. Not for the really big eaters as you do not get a real plateful but it was more than enough for us.

waiting ages to be seated, food was greasy and was not worth the money, also glasses were very small so had to make a few trips to get a drink.

Our stay at the Imperial was lovely and well priced for what we got. Yes the hotel is a little tierd but just under £200 for two nights bed and breakfast plus an evening meal was great, I thought. Our room was a good size, everything was clean. Service was good. Breakfast was plentiful. Carmel in particular was really friendly, great with visitors as were all the other members of staff. Would stay again. A great all round hotel.

We decided to stay here just for a night after reading the reviews. We had a standard room plus dinner bed and breakfast. Although the rooms are a but dated with the bathroom tiles showing the first signs of mould, the room was clean,windows very dirty but again that's probably due to sea impact ( although the grander rooms where all clean). The food was tasteful on the evening although very small portions. The breakfast was like a cattle market and we was shown to a table that wasn't fully prepared with spoons napkins missing and an empty milk jug. I'm not sure f I would stop again, Blackpool is notorious for poor bed & breakfast and we chose the imperial because if that reason. We have seen a nice hotel just down the rd at Lytham St Anne's which we will probably go for in October when we go away again.

We stayed here just for 1 night as a family of 4 with dinner and breakfast included. Food was good but not as good as we remembered from previous visit and our room for 4 was a lot smaller than a room we had for 2 last time! Pool and facilities good. Lovely bloke on reception and also a waiter in dining room very helpful but not sure on names. The only major issue is that is so stifling hot everywhere in the hotel.

Stayed here for the bank holiday weekend and was a bit disappointed with this hotel. Me and my husband decided to go to Blackpool for a 2-day break and I thought I'd book a 4 star hotel with pool and spa facilities. Arrived in the hotel after driving for 6 hours and was checked in by a receptionist who couldn't even crack a smile. Never mind about feeling welcome in the hotel , we went to our room and the size is no bigger than a cupboard. The windows are dirty and could do with a bit of cleaning. The shower is either hot or cold when you adjust it . There were leak stains on the ceiling in the bathroom, we didn't even bother to try the pool and spa facilities as it just all went downhill from here. We paid £100 a night for this booking and maybe we were just expecting a bit more. I'd say better off staying in a deluxe/sea view room in nearby guesthouse/bed&breakfast accommodations and pay the same amount of money or maybe even cheaper. It didn't stop us from enjoying our weekend in Blackpool though . We headed out for a Karaoke night after and just make the most out of the weekend!

A good place to base ourselves for our outing to Blackpool Easy to pick up trams buses and taxis.Breakfast extremely good with lots of variety.Hotel a little "tired" but currently undergoing an external make over.Would use again.

We attended a wedding here last week. The wedding was fantastic, very well coordinated. The food was pretty mediocre, I had pate, which was wet; chicken which was dry, tough and tasteless; and creme brûlée which was sloppy. The buffet looked good but tasted awful, the quiche in particular which tasted more like cheesecake!Other than the food everything was fantastic.I had my 5 month old with me and the guy on reception gave me a room to use to feed her free of charge. The bar staff were lovely too. Also I thought it was very well kept, clean and tidy.

Delicious food and very reasonably priced with lovely views over the sea. There was lots of choice of dishes and the breakfast was also very plentiful.

This hotel, along with Blackpool, has seen better days but for me its a historically important beautiful building that is trying to survive a holiday market it was never built for. If you do not want to mix with a large element of Blackpools 'kiss me quick' over weight and tattooed football supporter types with kids you may not enjoy Blackpool anyway, never mind this hotel. If you however you come to Blackpool with some realistic down to earth expectations come and stay at The Imperial. The staff are mostly all lovely and helpful. Full marks to Jay (reception) and Alberto (waiter) and the young star chef who produces the excellent value dinner menu. Even come for dinner, its excellent value. Real star was duty manager at breakfast and later in reception(no name badge). Great choice at breakfast, beats most B & B's hands downFor B & B prices you can come and stay at a hotel built for royalty and prime ministers, dont miss the opportunityAvoid 3rd floor = noisyGood deals on Amazon localThe downsidesThe cups in the dining room were unacceptably stained(even the replacements)Cannot someone paint a window without getting paint all over the metal bar(dining room bay window on northern side)-so sloppy.This same sloppiness was visible in our room too around the bath. Toilet seat needed replacement and no spare toilet roll in room.The peculiar smell in male toilet by downstairs bar is unacceptable (toilets very good). I mentioned this to a member of the bar staff and he just ignored me and walked out!This hotel needs support it would be criminal if it ever closed so come and stay at The Imperial------------------------------------------------------------------------------------------------------------------------My reviews are based upon my experience both socially and professionally and should be read along with other comments I have made about other establishments as well as considering all other reviewers comments. My objective is to make a fair comment on the experience I received but my expectations may be vastly different from others, I try to be fair. I believe that managers/owners who do not respond to TA comments have little interest in customers expectations or experiences. Retail is detail, even in service industries. Its the little things that can make a big difference!

Went on business - was told it was the 'best' place to stay whilst in Blackpool - well if this is the best, then who knows what then others must be like - Blackpool seems to have lost it's soul sadly....Signing in was OK and first impressions downstairs are good - I was then told where my room was on the third floor towards the back (therefore no sea view) - upon entering, I was hit my what felt like a tropical jungle heat - very hot & humid....the reason? Cleaning staff had somehow left the hot tap of the bath running full blast and pouring out very not water...had probably been running for hours!! I then smelled nicotine (even though smoking is not allowed in the rooms) - as I opened the window I saw ten cigarette butts! The room had zero view and was old....very disappointing.My colleagues arrived a couple of hours later - I met them at the check-in desk in the lobby - there was a lady behind the desk on the phone yapping away selling rooms to what was probably a tour operator - even though she was the only one behind the desk and they were standing directly in front of her, not once did she acknowledge them in the slightest - I then spotted the chap who had checked me in pushing some sort of food trolley and he spotted them from a few feet away and obviously had other things to do and went about his business - he only returned after five minutes and was obviously surprised to see then still standing there so this time decided to come and check them in - if I were the manager of the lady on the phone she would have been fired on the spot!!As for my complaining about the room, tap & cigarette butts - nada! No apologies and nobody sent up to clean the mess...the staff are clearly incompetent with no service ethics and the hotel is old & tired. Breakfast was probably the only half decent thing about my stay.

Myself&husband booked in March at imperial Blackpool for June 25th till 29th June we decided we would like to go on 24th so my husband rang hotel to see room was empty that day reception said it was so we booked it the room was 118 which we have used every time we stayed at hotel ,we arrived on 24th and was told we were in room 126 we told reception we were in room 118 as we had checked about week before she then got Alison the manager who said she did not know how it had happened and offered us another room which was not suitable so we left and went home we have stayed in this hotel lots of times and spent a lot of money which does not count for nothing x guests room 118 imperial hotel Blackpool

The meal was part of the NWCFL end of season awards night. Nobody had a choice it was just a chicken and black pudding terrine, beef roast dinner and banoffee pie, like it or leave it. It was adequate, that's the best I can say.

Afternoon tea took rather a long time to arrive but was worth the wait! And a fresh pot of tea was brought too. Dinner was excellent with every course beautifully presented and delicious. The staff were wonderful and the view fabulous. Can't wait to return.

recommended by a friend and glad it was; nice surroundings, staff friendly and attentive, Food good and led to a pleasant evening

Teabag tea, pot barely warm, canteen crockery, defrosted/stale bread rolls instead of finger sandwiches with only 3 choices of filling. Cost £75 for 4 of us with no reduction offered. Never again.

A comfortable old hotel offering superb service and food. Rooms are well equipped and the views from the front are very nice in the evening.

Comida muito boa e apetitosa, funcionarios muito bem educados, nota 10, lugar bem limpinho e arrumado..... Lugar muito bem recomendavel.

Nothing not to like - has everything you needGreat staff - polite friendly & always smilingSwimming pool great fir kidsCooked breakfast could have done with being a bit hotter- slightly on lukewarm side- but having said that - plenty of choice & very tasty

Great choice of food on the menu,not expensive for a 4star hotel staff very courteous and attentive.Shame there is no bucket of water for the phone addicts to drop their phones into on their way into the restaurant.

All the meals were a delight. We had dinner on the first night and breakfast twice.The staff here do a wonderful job. Afternoon tea was lovely too.

Food and service were good and while it did not redeem the stay, we would go back to the hotel for a meal. Good choice, well presented, and very friendly and efficient service.

The half board option offered a good quality meal at a reasonable price. The service was good and offered the best dining experience in the vicinity.

We arrived on 30th December for our two night new year break. Dinner in the Palm Court was an extremely enjoyable affair. Cold buffet starter, lots of choice followed by a carvery dinner and choice of dessert, enjoyed with a glass of Zinfandel. The staff, as always were extremely helpful without being "in your face" and very friendly. A lovely conversation with Chris the head waiter. Breakfast in the same restaurant never disappoints. You can't go wrong with the Palm Court.

We booked premium family room as we have two teenagers. Fold away beds only suitable for very small children and room badly need updating. However staff at hotel very helpful.

Second visit to this classic hotel and I must say that we were treated like royalty!!!It is a great old hotel with so much character and history and first class service.We will return!!

Went to the George Formby convention which was well attended and provided some wonderful entertainment. The bar area is comfortable and does cover sports on TV but the food and drinks are a little expensive, but it may be the nicest hotel in Blackpool.

Four friends went to Imperial for our lunch on Sunday, first course soup,, tasteles followed by a meagre selection of salad, i passed on this as it was so poor, main course was lovely and piping hot,, sweets ,, all cold selection,, very poor,, i passed on this, some cheese, poor,, no coffee available,, will we go back ?? no chance.drab old Hotel , does not suit me at all. All meals are self service.

Booked for 2 nights for my sons 5th birthday during half term. I booked through superbreaks and got a discounted deal but if I had paid full price id have asked for my money back! The rooms are dated and a bit dirty, the curtains looked filthy and by the bed head was fluff and hair from all other guests. Nasty. (See pics) the radiator was broken so for 2 nights we slept in a sauna and the telephone didnt work to notify reception.Give me a premier inn anyday. Full of older guests hence the dated look but this is more like a 2/3* the room was large and so was the bathroom. Reception looks impressive. Didnt try the breakfast as the room seemed dirty I didnt want to try the food.

We stayed here for our daughter,s 5th birthday and loved it.The staff were lovely our room was big and clean . My husband took our little girl to play in the playroom whilst i was packing our cases when we were leaving.The playroom is a brilliant bonus as it kept her happy.The pool was lovely and warm and the spa great too.We only had breakfast but this was wonderful and although it was very busy servive and food were quick.We will return.

we enjoyed our stay at the imperial lovely food and accommodationwe only stayed for one nighgt but if we are returning to Blackpool in the future we will most certainly look at the imperial

My wife and I stayed here for a friend's wedding being held in the hotel. We booked our room several months in advance and played in full up front. We weren't there on any deal or voucher off, yet the hotel managed to give us a very tired and tiny room at the back of the hotel. The bath room was so small that you could not fully open the door and the toilet was sandwiched between the bath and a wall with an inch gap on each side. The loo roll was mounted high up the wall behind - I suspect that the room may have been intended for visiting escapologists from Blackpool circus! I couldn't be bothered complaining as we were rushing for the wedding. Would I stay there again? No - there must be better value hotels in the town that have full size double rooms.

For the price we paid it was just not worth it the remote would not work the decor is dated the breakfast was cahos the bar prices are dear it needs a facelift soon

very helpful friendly staff, clean throughout, room spacious, location close to all aminties, pleasent walk on the newly refurbished sea front

Great food with great service. 5*. 3 of us enjoyed evening meal and full English breakfast. Couldn't fault it.

Generally the food is excellent (except for the soup unfortunately which always seems to taste the same despite the colour!), The service is good and any off-menu requests are usually provided with a smile. I once knocked over a whole jug of iced water and the waitress quickly cleared the mess with a smile

We booked a cheap room here and were given the option if adding on afternoon tea cheaper than normal. All I can say us COR! Choice of sandwiches, an eclair, a cupcake, a slice of choc orange cake and a cream scone. Friendly waitress. Tea too strong but maybe I picked the wrong type. One of best Afternoon Teas I've had.

I visited the restaurant as part of a dinner, bed and breakfast as a solo female visitor. I was made to wait ten mins upon arrival before being seated and then ignored by waiters for a further 15 mins. Waiters disappeared into the kitchen not to be seen. When finally someone arrived and asked if I needed a menu I hoped for a speedier service. Another 10 mins passed. A waiter arrived with a bread basket asking if I would like a roll. I asked for a brown one and was told 'oh good, I've been trying to get rid of that one all day'. Service after that point was slow and disorganised. The main dish was very salty but there was nobody present to complain to. Upon leaving I mentioned it to be told that it was how it should be. I said I had drunk a whole jug of water due to the salt level but received no interest and was just dismissed. Very poor service.Breakfast was better but it was self service with more attentive and different staff.Puma hotels, if you read this please sort out the evening service and food quality. Teach your young male waiter ways to speak to customers and basically up the ante a bit. Disappointing.

There were 8 in our party and everyone totally enjoyed their meal. The staff were very friendly and helpful. There was a very good selection on the menu. The house wine was very nice.

We received a terrible room. Very small room, with a small and dirty window, facing nowhere and we could not open it. Small( no double) bed .as it was stated in our reservation as well in the hotel. Cupboard without any shelves,- only hengers.

Sunday Lunch is a help yourself affair great if you dont want to over eat - you can take as much or as little as you like great if you have a range of age groups in your party ie children to elderly all can choose what they like - good selection available

The food really is quite good - the restaurant though is shabby and looks unclean (we had a very early dinner - so first customers of the day....there was dropped food under our table that I discovered with my foot!)

Good choices on the menu including the children's menu. Staff friendly, helpful & efficient. Food EXCELLENT. Haven't had such a nice steak in years. Service EXCELLENT, nothing was too much trouble.

hotel quite nice BUT the service in the lounge for lunch and in the restaurant was the worst we have ever had in blackpool. waited almost an hour after they brought our coffees and soda for the kids at lunch as we waited for room keycard and then they asked us if we would like to buy more drinks to have with the lunch, booked a table for four in restaurant for 7.45 were given our starter 8.10pm and main course 8.30ish okay so far no one came near us after the dishes were removed just about 8.50 waited 15mins and sent one of the grandchildren to fetch dessert menu 9.25 a lady at the table across from us who had had the wrong drink brought five times told her waiter about us he got our waitress for us I asked her if she had just lost interest in us and she laughed and took our order the two grandchildren would not wait for theirs 25mins later she brought dessert I asked her what the problem was she said it was the chefs this is rubbish as a waitress it is her concern if a guest is not looked after properly unbelievably the grandkids persuaded us to eat at pizza hut by the fair for £42 including a bottle of reasonable wine the service was superb we felt really as if we were important she got the ten pounds I would have felt obliged to tip, the meal at the imperial hotel would have been well over £76 for our family

We walked past here as we were staying nearby. We really fancied an old fashioned afternoon tea and were glad to see they offered one. We had a cheeky walk round the hotel facilities and it was gorgeous. Real charm and very smart.Our afternoon tea was £25 for 2 people. This included as much tea as you could drink, a choice of 2 sandwiches, a good selection of cakes and scones with jam and cream. We sat out the front in the sun (they made the best of what little outside space they have as it is a terrace in the car park with nice views.What would have been the icing in the cake for me is clotted cream rather than fresh cream for the scones and more sandwiches rather than so many cakes.

Overpriced and dirty .cant believe this hotel is a 4 star,service terrible and unhelpful.it needs a really good clean and also the dishes were never washed properly.i honestly don't have a good word to say just feel as though I have been totally ripped off.complained on more than one occasion however this was on very deaf ears.not value for money at all.the only good thing is not far from the tower,stayed at the cliffs last time of which is far better value for money and a dam sight cleaner.we did inform reception of our complaints but nothing was done ,any way I will not be stopping here again .it really needs to improve on cleanliness and customer relations and think it only gets a 4 star because of the building and history of it.so please folks think twice before you book here and if you do book here don't expect to much.you don't even get fresh orange juice in a morning it's watered orange,also have to line up waiting for a table for breakfast . Like being at school again.the staff never smile and never seem happy,never tried the evening meal as all food was very overpriced,did manage to get on car park though after several attempts of which you pay extra for, although left at your own risk,while there we went to waxworks ,sealife centre and did family show jinxes at the pleasure beach all very enjoyable ,also I did the bungee off the central pier,and the weather was lovely which I was very glad about.also did garnesksy gosht train and the scary show at the pleasure beach just before you enter theme park which was brill,

No air con in the restaurant so in case of a heatwave.. dont go! but the staff is so lovely. The food could be better.. the taste was pretty bland

Waiting staff was wonderful, Matthew was especially welcoming to our whole family. Nothing was too much trouble. Variety and quality of food was superb.

Stayed a night in this hotel and was v satisfied with everything.the staff were helpful,and friendly.the rooms were clean and comfortable.the leisure Center is v good,and overall I had a Very enjoyable stay.i would come back.

Anybody looking for a great place to stay should definately stay here couldn't fault anything about the Hotel, location or staff.

This hotel needs some TLC. We were here for the world masters pool. The pool halls had not been hoovered as crisps and other things were still present at 8.30 am in the morning. Nobody comes and collects glasses from the pool halls. No coffee was available until 11.45 am and the bar did not open until 11.30 am. This hotel could make a fortune if it got its act together. Coffee costs 3.20 per cup in the hotel reception. We had to pay this price as the pool bar was not open. Staff were limited and spent most of their time trying to find their duty manager. A good benue for the pool as it is so big but needs to accommodate people much better. Cleanliness is a must. Staff were very pleasant in reception and at the coffee bar.

Lovely building slightly tired. Reception staff very helpful and curtious, however restaurant staff slightly lacking, resturant 80% empty yet they still seemed to struggle, but they were very nice. Swimming pool was very nice and clean, good changing rokms ans facilities. Would visit again.

We stayed here during the Dance Festival as a change from the cramped B&Bs that we have used in previous years. We were given a free upgrade to a superior room with a sea view. Very comfortable and spacious with a good bathroom and plenty of space for the excessive amount of luggage that we had with us. The breakfast buffet was great though they struggled to keep up when most of the guests arrived at about the same time. All on all we were very satisfied and will return. The only negative worth mentioning was the unfriendly and unhelpful attitude of one prominent member of staff.