The Old Sorting Office in Richmond upon Thames

Absolute rubbish, got a table no bother, then to be told no bread buns on the salad bar.Ordered our food, to be told they had ran out of ketchup!Came back to our table to say, no fish fingers for kids meal, said ok, we will order the pasta instead, to be told.....no pasta either!Promptly left and went to 5 guys!

Coeliacs? Take your chances! Love Kew. Members for years. First visit since becoming Coeliac. No labelled GF options. On investigation, this was not obvious, some salads, were available, but were self service and cross-contamination was rife. Assistant didn't initially understand this but kindly went and got me some fresh from the kitchen. No cakes or sandwiches were available in any restaurant. Disappointing really.

Phone number doesn’t exist. They didn’t accept an order we made on Justeat so had to cancel the order. There is no way to contact them. Rubbish.

The place itself looks nice. Staff are a bit vacant or uninterested? Ordered an egg brunch bap - for £4.80 I was expecting lovely artisan sourdough something but this was a super cheap white bap - if you typically struggle with digesting bread stay far away form this. It's just poor quality. Sausage roll was oily - edible but did not sit well afterwards. Such a shame as the food does not reflect the overall look and feel of the place. Expected far more. Will not be returning.