The Nook On Five in Cheltenham

Nice for a drink and look over cheltenham

6 of us Ladies visited today 11 March for breakfast for a friends birthday. Staff are so welcoming. Service was great, sorry didn't ask the name of our waiter but he was very friendly. We all chose full English breakfast, which was lovely and accompanied by a huge pot of tea for 2 of us which was excellent. Thankyou, we all had a fabulous time and will return.

Great dinner on the 8/3. Great atmosphere and the staff were friendly and engaging. The beef wellington was delicious and the wine and cocktails were excellent. Special thanks to our waiter (on his second shift, sorry forgot your name) We will be back.

Please be aware that if you sit in the bar area you incur a service charge. Came to The Nook for the first time yesterday. Ordered two cocktails and two glasses of wine, charged over £4 for the drinks to be brought to the table. Would have understood the charge if we had ordered food.

We had our wedding reception here in July 2024 and throughly enjoyed it! We’re now celebrating 7 months of marriage and buying our first home together. We love dining at The Nook to celebrate all of our special moments. The atmosphere is lovely and the staff exceptionally attentive and kind. The food is amazing as always!

My wife and I enjoyed an incredible meal at the Nook and were looked after by Sorian and the whole team who were very attentive!

Food was incredible. Staff were very attentive and made sure we had everything we needed. Will definitely return.

I had high expectations for the Nook, but my experience was completely ruined by their unethical approach to customer reviews. During my dinner with my wife, the staff offered me free drinks in exchange for a positive review. This was both insulting and disappointing. First, it made me feel like they assumed I couldn't afford my own drinks, which is both inappropriate and unprofessional. Second, it raises serious concerns about the authenticity of their ratings. If they are bribing customers for positive feedback, how can anyone trust the reviews? This is misleading to the public and completely undermines the credibility of the restaurant. As good restaurant should earn its reputation through quality food and service, not by manipulating reviews. I won't be recommending The Nook to anyone looking for an honest dining experience.

Lovely evening, wonderful ambience

Atmosphere was exquisite! Sorina was sensational and the food was Devine.

Great place, lovely staff, wonderful ambience

Great ambience. Polite staff. Great presentation of food Loved it. Will come again.

Really nice space to be in. Super high quantity food. A really nice experience. Loved the piano player, wine choices etc.

Sorina’s service made our experience extra special! The chef catered to my vegan dietary preferences - we’ll be back again!

Lovely atmosphere and staff helpful. Flavours were great.

We really loved the food. The atmosphere is lovely, the piano is a really special touch. The staff were amazing and we’d definitely come back!

Lovely food. Music was a bit loud!

lovely erving relaxed atmosphere and great food, the salmon tartare was delicious.

Delicious food, lovely staff. Fantastic atmosphere. Would definitely recommend and would return for sure!

Excellent service. Food was delicious and music was a brilliant extra

Please split the menus, one menu for day, one menu for night

Lovely food, great service even when the lift wasn’t working. Lovely evening.

Great pianist. Loved the evening. Recommend.

I have always rated the Sunday Lunch at The Nook but after our recent visit it has reached another level. Absolutely superb.

Lovely food with great service, highly recommend

Beautiful restaurant, attentive & friendly staff and a good selection of food- would absolutely come again

Service was great, very attentive staff!

Lovely meal, cocktails and atmosphere. The servers were great and attentive. The pianist was great! A suggestion to improve would be to provide some cushions for the bucket chairs as they are very reclined. Would definitely return here.

Delicious food and a lovely atmosphere. Food and drinks are expensive but definitely worth it for a special occasion or romantic date night.

The lift was broken so it was a bit awkward to find our seats but the staff were as helpful as possible, food and atmosphere were great

Came for our first anniversary, Lovely location, great atmosphere, food was amazing

Beautifully cooked meal. Lovely atmosphere and great service. Would recommend x

Amazing service, here for a birthday and they made it very special

We had a lovely meal for dinner and really enjoyed the atmosphere. Will be returning

We had a great time celebrating a friends birthday at The Nook. Food was great and the service was excellent, I would order the duck as it was exceptionally yummy.

First time here to celebrate my wedding anniversary. Beautiful place, amazing food and lovely staff. Would highly recommend.

Excellent restaurant, staff , food and ambience!

A Pretentious Dining Disaster: Timely Arrival: We arrived promptly at 20:35, just before our 20:45 reservation. The evening commenced promisingly enough, with a swift seating and the waitress offering water. And that’s where the semblance of decency ended. Managerial Mishap: Barely five minutes in, a gentleman—likely the manager—decided to grace us with his presence, inquiring if we were ready to order. How quaint. We requested a few more minutes to properly acquaint ourselves with the menu, given our brief seating. His response? A hasty, dismissive “Well, you need to hurry up; the kitchen closes at 20:45.” Ah, the irony—allowing a reservation at closing time and then chiding the patrons for it. Truly, a masterclass in hospitality. Culinary Comedy: Undeterred by this initial display of rudeness, we proceeded to order. My partner, being gluten intolerant, requested the gluten-free chicken. What we received was an absolute marvel: “chicken pasta without the pasta.” A stroke of genius, really. Stripping the dish of its integral component and presenting it as an “alternative” is nothing short of culinary brilliance. Perhaps next time, we’ll be served a steak sandwich minus the bread. Atmospheric Atrocities: As if the evening couldn’t be salvaged, we were placed next to a table with an unpressed, wrinkled white tablecloth. Despite the shoddy setup, we did find solace in the extremely courteous doorman and the talented pianist who provided a rare bright spot in an otherwise dismal evening. Ultimate Assessment: - Food: 0 (Complete failure in addressing dietary restrictions) - Atmosphere: 1 (For the pianist, though marred by sheer negligence) - Service: 0 (Rudeness achieved new heights) Conclusion: Do yourself a favor and avoid this establishment. It's a remarkable feat of disservice in the guise of fine dining. Save your time, money, and dignity.

A Masterclass in Pomposity and Poor Service If you enjoy being spoken to like an inconvenience and served a plate of sauce in the name of "gluten-free alternatives," then by all means, book a table at Nook. From the moment we arrived for our 8:45pm reservation, we were treated with barely concealed contempt. Instead of a warm welcome, we were told—before even sitting down—to hurry up and order. Because, apparently, the kitchen operates on a timer rather than customer service. The menu, while trying desperately to be trendy, fails spectacularly when it comes to dietary needs. Their interpretation of gluten-free? Removing anything remotely resembling food. No alternative, no effort—just a sad, lonely plate of sauce. When questioned, the staff seemed irritated that we'd dare ask for something edible. Speaking of the staff, they are the dictionary definition of dismissive and disinterested. Grim expressions, clipped responses, and an attitude that suggests they'd rather be anywhere else. They exude the kind of arrogance usually reserved for Michelin-starred establishments—except here, it's entirely unwarranted. The one saving grace of this experience was the talented pianist, whose music provided a much-needed distraction from the appalling service, and the doorman, who was the only person all evening who managed to be remotely pleasant. If you’re looking for a night of good food and hospitality, go elsewhere. Nook is nothing more than a pretentious, overpriced disappointment, where the only thing served with enthusiasm is condescension.

Booked afternoon tea here staff were friendly restaurant was immaculate & Food was freshly done and excellent

Had a fantastic working brunch at The Nook. The atmosphere was perfect, the coffee was delicious, the avocado toast was fresh and flavourful, and the service was absolutely spot on. Highly recommend for a productive and delicious start to the day!

I had my birthday dinner at The Nook. Everything down to topping up the champagne on a regular basis was done so well. Would highly recommend for events!

Really nice place, on the pricey side but it feels worth it. Great place for special night. Try going for sunset if you can as it has a great view of the city

We had the lunch menu which was not short of good choices! The portions were generous, delightfully presented and delicious! Great views and lovely cappuccinos! The service was spot on!

Came to the Nook for a late birthday celebration organised by my daughter and had a lovely time. All the staff were extremely accommodating, with wide knowledge of the menu recommending beautiful dishes to accompany our evening. The drinks and the ambience of the venue really elevated the amazing experience. Would really recommend it for an unforgettable evening full of celebrations. Special thank you to the Nook team for perfecting our evening. Will be coming back!

Enjoyed late night birthday cocktail at the Nook on five bar - so expertly prepared by Daniel that we had to have a second! Highly recommend this spot for its great ambience and excellent service. We didn’t eat so haven’t reviewed the food.

What an amazing place. Food was fabulous and the atmosphere so relaxed. Can highly recommend it and our waitress Sorina was fabulous

Lovely food, live piano created a nice atmosphere

It’s lovely here! I recommend it so well

Me and my partner Katie had drinks they was amazing paid the bill to the manager after we finished to be chased down by a member of staff accused of not paying the bill the restaurant was extremely busy and was very embarrassing poor communication of a venue of this high standards won’t be visiting again

Been here many times and drinks and food are always top!

Lovely evening for my mums birthday, cocktails are amazing

Delicious meal, nothing too much trouble with waitress staff. Tweaked the wellington cooking to accommodate my pregnancy without affecting my husbands. Live piano player brilliant. A really lovely evening. Only small thing I think with price point going around to the toilets with lots of the ‘back stairs’ stuff visible, glasses boxes in the hallway took some of the shine off. But really this was minor. We will be back. Thankyou x

I had an A-1 experience—a date my fiancée and I will never forget in a hurry! The staffs were so cordial (Clara is a star). The pianist playing our chosen love song created the perfect romantic atmosphere! Food was extraordinaire.

Had an amazing lunch at the Nook today. The food was excellent and such a lovely atmosphere. The staff are so friendly and helpful. Thank you 😊

Lovely meal for brothers birthday, food was lovely and service was very friendly and helpful. Will be back again for sure

Superbly organised New Years evening ! Great staff .. lovely ambiance and superb food

Enquired about the Breakfast of Champions offer for Cheltenham Festival and dealt by email with Lucy. First class customer service, Lucy could not have been more pleasant and helpful. Having worked in customer facing roles for over 40 years I know when it is done right and Lucy could not have been better. She is a credit to your business.

Thanks to the service of Sorina Absolutely great

I would highly recommend the Nook - this is a very classy place with an exceptional service! Our evening was hosted by Sorina who made our experience unforgettable - she was super professional and absolutely lovely! Thank you and we will be back !!! P.S. Make sure you try the cherry sorbet!!! Our investor had three!!!

We had a beautiful meal and fantastic service from the lovely Sorina. Thank you for making our evening so memorable.

Absolutely fabulous from start to finish. Atmosphere, food and service was superb. Sorina our host, was lovely and professional. Will come again soon

Sorina was awesome, fantastic service.

First time here, recommended by the locals. location really good. Food was also enjoyable service was good. We had lunch here, I would recommend this place for its service and cleanliness and also the atmosphere.

First visit to The Nook with family.My starter was very bland,I had the chestnut pancake,my main was faultless, my dessert was delicious but unfortunately one element was missing,the cinnamon doughnut,we did raise this with the waiter but by the time it arrived I had finished my dessert which spoilt the course.for me.

Jumped up staff who look down their nose at customers ... Food is just average Slow service

Late lunch on a chilly afternoon. Atmosphere was nice and relaxed, staff were attentive and the food was spot on. (Duck confit ragu was absolutely lovely and a spot on menu choice for a cold December lunch)

Superb Sunday brunch. Relaxed atmosphere, attentive staff, fantastic views. Oh and before I forget, great quality food. Overall, a top quality experience and highly recommended.

The Perfect Spot for Any Occasion Whether you're enjoying a morning coffee, having drinks with friends in the evening, or on a date, The Nook is the place to be. As Cheltenham’s only rooftop bar, it offers stunning views and a great atmosphere. The staff are excellent, adding to the overall experience. Highly recommend!

We love this restaurant very classy and quiet snd tucked away at the top of a building! Great for breakfast treat and if nice weather recommend outside table - superb views.

We just popped up for cocktails. The service was superb throughout. The cocktails are fabulous (expensive, but good), and the view is lovely.

Rooftop has beautiful views over Imperial gardens. Very good service and relaxing atmosphere. Pork belly is the best, paper thin crispy skin melt in the mouth.

This place should work but it doesn't. Saturday night and most tables were empty but still the bar service is so slow. The bar tenders look like they want to be somewhere, anywhere but there and by the time we got served so did we. What's needed is table service, and some staff who look like they want to be there. I can't see how this restaurant is going to stay open which will be a real shame as it could be fabulous.

I had an afternoon tea with two friends there, the food was great but unfortunately customer service less so. We arrived on time and were told that our table was being cleared, could we please wait by the bar. After 10 minutes of waiting, with noone coming to see us or offering us a drink, it became clear that the "table being cleared" had not been true, and I had to go back to ask what was going on. Eventually we were given drinks on the house, and another 5 minutes later taken to our table. I understand that mistakes happen, but when they do, I expect a place that advertises itself as an elevated experience to treat its guests with more care than what we experienced. We felt invisible until I complained. When we did get to our table, it took a while to get our hot drinks and food - around 45 minutes from the time we had booked. Once past that terrible start, the service was ok. It took a while to get our orders in, and we also had to wait a while to pay. But when the cream and jam were forgotten, they were brought to us immediately. In terms of food was great, it was the best afternoon tea I've had in Cheltenham so far. The scones (two each) were big and crumbly as you would expect. The little cakes (choux bun with cream, mini carrot cake) were nice, especially the gateau - which looked like it had gelatine in it, but was in fact vegetarian, a plus! There was also a rhubarb posset which was delicate and pleasant. The sandwiches were nothing special, but just fine. The tea and coffee both really good.

Sorry to say, but this experience was chaotic today. After waiting 20 minutes for a pot of tea I then waited 45 minutes for the wrong food to be brought to the table twice and eventually served a salad in a cardboard box, even though i asked for eat in, and the box contains nothing but a huge potato salad and some limp green leaves with no dressing. That is not a salad box. When i asked about possibly a tomato salad i was brought a cut up tomato. Really very chaotic. Maybe try to do a few less things a bit better rather than spread the options so wide.

Lovely drinks and views ! Lovely brunch too!

Very professional and the service was excellent food great 👍

A special treat for my wifes birthday a table for five was booked for afternoon tea. This is the first time we have been here and it wont be the last. In a word it was delightful, wonderful decor, attentive staff who cared about service, food excellent, toilets clean and tidy as well. Lovely ambiance for afternoon tea and atmosphere was just right to chat and celebrate my wifes birthday. Well done to all the staff ....we will be back. And pricing was reasonable for what you were getting, a top class experience dining out.

Ridiculously expensive with small portions and security guards patrols inside which are very intimidating when your eating. Please save your money and go elsewhere

Just had an amazing afternoon tea here with 10 friends to celebrate my 60th birthday. We were blown away by the food. Several guests commented that it was the best they had ever had. The whole experience was a good one from booking & communication with the team who were very organised, to the restaurant waiting staff and the quality and presentation of the food. It was all excellent. I'm looking forward to bringing my better half for supper in the very near future!

Came here for an afternoon tea treat. Restaurant its self has a great atmosphere, lovely views and beautifully decorated. The service was unfortunately slow but when there was a problem with the food it was quickly rectified with no argument. Wouldn’t say the afternoon tea is worth the price, the sandwiches were good but the scones were undercooked with raw batter in the middle, the scones weren’t served with enough cream and jam and the cakes were a bit dry. Overall food a bit average but nice experience!

One of the best meals I've ever had, absolutely faultless

Excellent scallops then steak. Lovey pate with a mini loaf and thirdly crab and fish in very buttery sauce. Superb Duoro red and jolly Portuguese waiter. Excellent live background piano. Nearly perfect service but some still learning. Lovely evening though. Will definitely go again.

Waited for 15 mins at bar for a drink but ignored by 3 members of staff. They then served someone else who walked in afterwards. Just plain rude

Perfect food, stunning view, excellent service - I literally can't fault it. One of the best - if not the best - venue in Cheltenham for a seamless dining experience. I didn't expect to be this wowed.

Really nice restaurant. Enjoyed my meal a lot.

A Stellar Family Celebration Experience at The Nook On Five. We recently had the pleasure of celebrating a significant family event at The Nook on 5 , and I can confidently say it was an extraordinary experience that exceeded all our expectations. Hosting a party of 28 people can be challenging, but the team made it look effortless. From the moment we walked in, we were warmly welcomed by the attentive staff who ensured our large group was comfortably seated and well-accommodated. The ambiance of the restaurant is both elegant and cozy, creating the perfect atmosphere for our celebration. The menu offered a diverse array of dishes, each more enticing than the last. We were particularly impressed with the quality and presentation of the food. Every dish was a culinary masterpiece. The flavors were rich, well-balanced, and absolutely delicious. Special mention must be made of the service the bride & groom received which left everyone at the table raving. The service was impeccable throughout the evening. Despite our large group, the staff managed to provide timely and courteous service without a hitch. They were attentive to our needs, ensuring drinks were topped up and plates were cleared promptly. Their professionalism and warmth added an extra layer of enjoyment to our evening. What truly set The Nook on Five apart was their ability to cater to the diverse dietary preferences and requirements of our group. From vegan options to gluten-free dishes, they had something for everyone, and each dish was met with enthusiastic approval. In addition to the wonderful food and service, the restaurant’s attention to detail in decorating our space and accommodating our specific requests made our celebration truly special. They went above and beyond to ensure that every aspect of the evening was perfect, creating lasting memories for our family. Overall, they provided an outstanding dining experience that we will cherish for years to come. I highly recommend this restaurant for any occasion, especially for those looking to host large gatherings. Their exceptional food, top-notch service, and inviting atmosphere make this Cheltenham restaurant a standout choice for any celebration. Thank you, for making our family celebration unforgettable!

Came in for a drink on my brothers birthday and wasn’t even greeted with a hello. Waited 25 minutes for my order to be taken (which it never was) and then walked out. There were 2 people at the bar with drinks already and only 10 people sat down eating so it’s not like you were overly busy. Will not be visiting again.

Came here for my dad’s 60th, wasn’t made to feel special in any sort of way. First round of cocktails took a very long time to come. Ordered 3 steaks. They didn’t have a steak knife in the whole place, just a crappy blunt thing. The steak was of such bad quality you could hardly cut through it. The table was shaking while all 3 of us tried to cut through it. So bad. The meat was terrible and chewy almost choking trying to swallow it, sides were tiny and basic. Told the waiter it wasn’t nice and they did nothing about it. Would never come here again, paid £250 for inedible food.

Good food and beautiful rooftop views.

A good development with great views. Need to be able to have a cigarette on the terrace.

I love visiting The Nook on Five and always try to pop in whenever I can. The food is amazing, and the atmosphere is wonderful. Our Sunday dinner was beyond expectation. Whether it's your birthday, a business lunch, or if you just fancy a great breakfast, The Nook on Five is the perfect spot. While the dessert selection could have more choices, we always enjoy every visit. I highly recommend coming here if you appreciate a luxurious atmosphere.

Not sure what happened to this place. Had been a few times and had brilliant food but came recently and everything had gone down hill! Food took 1.5 hours to arrive (blamed on a big group that had finished and left half an hour before...) the food itself was dreadful. It was poorly cooked but also the food quality was noticeably lower. The owners seem to be cutting costs and hoping people won't notice. Everyone is noticing.

Average pub grub at michelin star prices. Total rip off, and to add insult to injury the service is incredibly slow and inattentive for the price you're paying. Thank goodness there's a decent view.

Went with my other half for a few cocktails, and was very excited, as I’m a bartender who was interested by the look of their menu (specifically the Aviation, which is a hard drink to find around town). However the drink in question wasn’t made with the traditional recipe (however it was still delicious, all the drinks were). The main problem was the customer service. For a venue that seethes classiness, what we got was disappointing. The bar staff were unexperienced, which is fine as at least they were friendly, however I was asking for some cocktails that weren’t on the menu (it states on their menu that the staff are trained in a wide variety of classics) when a supervisor or manager (I assume) interrupted and very rudely and passive-aggressively told me to order a drink on the menu. Very displeased with their hospitality and customer service, as they didn’t even try to find me a drink, or go any sort of extra mile to make us feel welcome. Thoroughly disappointed, and for the price of their drinks unacceptable. Next time I’ll make the drinks myself at home.

Great place with stunning views and amazing food🤗

Stylish and elegant design. Lovely food fab location. Definitely visit again.

Awesome experience. We came here tonight for our anniversary and cannot recommend this place enough. Food was great drinks were great desert was great. I never get desert

WOW, I mean WOOOOOW! We came here for a dry run for our son & his future wife's celebration meal. The food was outstanding and the level of service was out of this world. We thought it was that good, we tried brunch on the Sunday Morning and it was as amazing! Food, staff, atmosphere and wine all outstanding! Everything was perfect, all I can say is, you can't improve on perfection. Well done and see you in July!

Great place for a special dinner, cocktails were great . Pianist takes requests and amazing played a very obscure Prince track . Made my night .