The Mermaid Stonehouse in Redcar and Cleveland

Staff very polite and friendly Food fantastic and great value Definitely recommend

Lovely carvery ,very tasty Ellie was helpful and friendly Will be back again next week BigG

Excellent service lovely buffet served

Lovely food , management were amazing :)

Came in Friday for a meal with my friends A special thanks to Tracey for going above and beyond ! Will definitely be back 😃

Great food and really friendly staff members Will be back !

Family friendly and dog friendly too.

Can't beat the breakfasts. All you can eat with unlimited hot drinks too.

Family friendly place. Staff always welcoming.

Had a carvery but sad to say it was the worst dinner I've ever had meat was dry potatoes were dry and undercooked the mash was like glue,frozen Yorkshire pudding and worst part was the gravy, it was dead watery and tasteless it didn't even taste like gravy. Absolutely shocking from the chefs. Definitely won't be going again. I'd be embarrassed as a chef to serve that kind of food. I've cooked better dinners myself hanging out of my arse off the night before

The food was really good, the staff were amazing and they are even dog friendly!!!!

Was in the area and decided to try the pizza here. The base was well done fresh but a bit to dry, I only ate half of it. I enjoyed the first few slices, and then it was just too dry to eat anymore. As for the carvery my partner got there wasn't many options and most kf the stuff was bought in not like the toby carvery which is owned by the same mother company. The Yorkshire puddings seemed like Aunt Bessie's. And the vegetables all seemed frozen, especially the sprouts. It was average all in all, sort of like witherspoons but with a slightly higher price tag.

New menu is outstanding and the service is second to none in the area. Friendly and easy to communicate with.Ellie was the singular stand out amongst the staff.

Best place in marske always helpful

Ellie was my server, she was extremely polite and helpful!

The sausages were really good and the fried bread was very juicy, atmosphere was relaxing and the service was outstanding. Will definitely be returning very soon. Thank you

Just had a carvery delivered & noticed this place always gets a bad rap on social. Well credit where credit is due. Ordered on Uber Eats food was super fast hot and delishes Well done & thank you for my tea xx

Rachel always saves us a table as she knows when we will be in. Always welcoming and friendly just as the whole team. Carvery fresh, happy to see sprouts back 🙂

Great food and staff are so enthusiastic. Tracey was such a wonderful host. Definitely would come back. !

Been at Mermaid for a lunch and it was great

Had a carvery today Saturday 5th October absolutely disgusting the food was very dry tasteless pigs in blankets cremated every bit of food on the plate was very poor I will avoid in the future

Very poor , been a few times and always hit and miss , never great but fills a hole if your hungry Frozen Yorkshire puddings , dry meat , frozen vegetables, barely warm Chef didn’t even speak apart from to ask if we wanted a Yorkshire , even then it was just one word YORKSHIRE ? Really need to pull your socks up mermaid

We like to pop in on the dog walk.

Great place for a carvery. Great value, friendly staff and welcoming 🙂

Lovely place to meet with family and friends. 😊

Fabulous carvery lovely friendly staff!

Best breakfast in marske by a mile!

Great carvery service and reasonably priced drinks. Staff very welcoming

Great place for food and drinks. Welcoming staff and comfortable environment

Fantastic place wish we'd have found it sooner.here on holiday it was our last day. If we come again will certainly call in.

Great place for sports. Always tables available. And a perfect pint of carling🍺

It’s a long time since I’ve tasted food so bad, mushy vegetables and gravy so strong and salty, never again

Great place for a family meal, Good food, friendly staff

Good food from here All the staff are polite, friendly and it’s a diverse range of people. I was served by Jo, very professional and made sure our experience was enjoyable. The atmospshere is welcoming and i definitely recommend visiting here.

I ordered food and have regularly eat in the restaurant never had a bad experience. Today I ordered 3 meals from uber eats and when it was being delivered the delivery man dropped all of my food on the floor and then claimed he had delivered it. He asked me to enter my pin to accept delivery which I obviously refused to do. I phoned up to complain and spoke to bracken (hopefully spelt right) who was very helpful in the complaints process and also complained about the driver. I had to ask for a refund and pay again for food but was given complimentary desserts as compensation thank you for your efforts. The food was piping hot even on the floor. I could see the steam coming off it!

Rachel and the team are always welcoming.

Lovely carvery,lots of meat and cooked to perfection I thoroughly enjoyed it

Went for a midweek carvery Service was good staff very friendly. Plenty of meat, some of the veg was not to my taste some a bit hard some just over cooked which I get it on a hot pass and not everything to everyone's pallette or taste, and Yorkshire puddings presented as not home made as to perfect, gravy was thick and tasty, Not bad value for money and they do other meal options as well, which from what I saw on passing all looked good especially the pizzas Have to say one of the bestest coffees after lunch iv had in a good while. All in all not bad if you want to nip out for a quick bite to eat and not cook, this would be ok to do that.

Cracking breakfast would highly recommend...

Had the carvey ,food was OK nothing special usual stuff ,the food was only warm ,which isn't good ,gravy was thick and looked appealing but was tasteless I had beef which was OK but a bit dried out ,vegetables usual selection but as I said just warm . That's it really nothing special

Very disappointed tonight when visiting 02.09.24 Daughter ordered on the app nobody came over for over 9 minutes then bought bottle drinks no glasses had to ask for glasses with ice barman didn't seem in the best mood. When getting the carvery ordered pigs in blankets sadly you could have broke your teeth on them they were that hard. The beef was very tough and uncutable so definitely on edible. Nobody did a check back so I had to approach a member of staff about the pigs in blankets she brought over replacements eventually. Very disappointed in the whole meal veg been sat there most of the day very hard. When collecting the plates the girl asked if everything was ok and I said no she then said I'll get somebody to come out and speak to you after 10 minutes nobody arrived but she returned offering us puddings so we agreed to have the puddings which weren't too bad. Sadly customer service was terrible staff members certainly didn't want to be there and made that quite apparent. I won't be returning again as a very disappointed tonight.

Went this Saturday and the service was brilliant. The food was amazing as always. And the staff put their all on to make the events as good as possible

Appalling service from start to finish. Food bland, very unwelcoming and the place is filthy..!! Avoid at all costs..!!

We popped in for the carvery. We had the standard size, between the 4 of us we tried all the meats and veggies. It was excellent. Very reasonable, our visitors told us it was so cheap they couldn't believe what they got for the money. Excellent food, lovely helpful staff, nice environment, would recommend it to everyone. Went in a few weeks later, and everything was as good as it had been the last time we visited. Our visitors always ask to go the mermaid for lunch when they visit us.

Over the road from the vets so an easy decision.

Standards with the food are slipping, which is a shame really, lovely place, lovely staff,

Visited for buffet breakfast, really enjoyed it. Plenty of choice, was tasty and incredibly reasonably priced.

Food was great, and a wide choice available, staff were very friendly and helpful.

Less grease, and less burnt for wife would be better, me I'm happy as it is.

Food is pretty average. Not really worth the money . We gave it another go after being previously underwealmed. Wouldn't recommend it if you want something that looks like a meal. A Burger and Chips is exactly that no trimming on the plate like garnish or Salad. It's basic overpriced food.

Lovely breakfast and service. Friendly staff and fresh food. Will be back

Ordered a 2x meals, a burger meal and the chippy platter. The burger meal was fine but the chippy platter wasn't. The fish was hidden by a mountain of thick batter and once I got to the fish it was tasteless and such a disappointment. Also stated it came with bread which was missing. Such a shame on the poor quality fish, hopefully the chef will up his/ her game and make a massive improvement as currently not worth the money. Thought we would try the Mermaid again, this time the order didn't even turn up and when rang told it had been delivered to the wrong address. I asked if I could just pop round and pick up the newly cooked food and got told no, I would have to re-order via just eat. Honestly this place is terrible, won't be going again.

Tried the burger today. Dirty chilly, was delicious. Will be back to try the pizzas

Don't know what they've done to the burgers had better off a van

Food was disgusting, didn't go last week as food was horrible the week before so thought I'd go back this week and walked out starving, has went right downhill, I will not be going there agen

Worst roast potatoes ever. I'm not sure how they can taste so bad (3 people had them). No one came anywhere near us to see if our food was OK. Other than that, the rest of the food was OK.

Lovely place to visit great carvery good value for money nice and local staff are very friendly and helpful 😃

Very good atmosphere in the venue , pleasant staff , good service Shame about the result

Booked a table for Sunday carvery. Pleasant from the minute we arrived. Seated fast and carvery was lovely. We will be back

Good food and friendly service from staff

Burgers was lovely nice and hot. Great service 👏

Food was amazing, served fresh and hot and was delicious. Very good to pop in with family as staff are always welcoming and friendly! Would recommend

Lovely place ,setting and nice food at affordable prices I will be back 😀 Thank you

We enjoy coming every week for a dinner. The staff are friendly and carvery are always tasty 😀

Served alcoholic drink when ordered alcohol free. Staff not very helpful in their error. Food mediocre as always, veg is always watery. Yorkshire puds are not homemade Definitely better places

Lovely fresh veg and meat on the carvery , great friendly staff and fast service.

Great family friendly place. Great pint of cokes. Me and my daughter darcie always love coming for food and drinks.

Lovely clean environment, food always spot on. Would recommend

Called in for the burger 🍔 offer. Was ok but a bit over cooked and tough. Often pop in for something to eat in this place fair prices staff friendly and on father's day my daughter took me there for all you can eat breakfast. This was banging well worth it. I will be back again. Thanks to all the staff 🍻

Food was fabulous today, services was great

Carvery was brilliant, not sure if the burgers had been changed, kid didn't eat it, I tried it, and it was grainy and grizzly without much flavour. He got 2 burgers in his bun and was the same with each one, so it's not like he just got one bad burger.

Food nice hot tasty good value

Always greeted by lovely staff, who find you a table even when busy. Bar staff always friendly and helpful. Only ate carvery here, and never been disappointed. Good meat selection, always and the veg is always fresh. Any amount of choice. Gravy and condiments always full to the brim. You really can't go wrong with a carvery here.

Buffet breakfast was ok apart from fried bread which was like Brick!

I dont like the place . Tried it again after not being for a few years . Thought it might have improved ,but it hasn't. Not good in my opinion 😕

The manager didn’t let us buy ice cream because were to old and then we wanted to buy the older peoples ice cream but he didn’t serve us

Food was awful had a sandwich, dry bread dry turkey and overcooked roast potatoes, teenagers had fish and chips overcooked fish and dry chips .

Great value, good food, friendly service. A old flat top pub upgraded to a nice pub food place.

Kids enjoyed their pizzas. Ordered caverys for the adults was very nice absolutely stuffed afterwards.

Bit loud for my elderly parents but great otherwise

Visited Tues and the guy on the bar was very helpful getting me the app. Meal was lovely thank you 😊

We had a very nice suday carvery and at a really good price

May 2024 Popped in for a quick pint on the way to see #CutToTheChase at #TalkingTides brewery. The Mermaid was busy with customers inside and out all enjoying the good weather on a Friday night.

Great carvery and pizzas. Friendly and clean.

Food ok but not exceptional, however reasonably priced. Bar very loud with groups drinking where you have to go to get your voucher for Carvery. Could do with being able to avoid that part of the pub ideally.

Decided to visit here on a friday evening for my Grandmothers birthday and we had a fantastic time. All us adults got carverys (£8.99 each, apart from myself which got a large carvery £10.99), whikst the kids got a 3 course meal off their set menu (including self-serve ice cream which is always a win). Us adults all got our meals as part of the set menu deal which included a starter as well for only £13.49. Attached was my carvery and it was bloody delicious. Would happily come again.

Carvery was lovely, fresh tasting, clean tables, friendly staff 😋

Came for lunch with the fam! Was lush, parents really enjoyed the carvery, and I enjoyed the Philly steak pizza! Good service, food came quickly

Was ok but staff would rather chat to each other than be customer focused.

Did enjoy, but it lacked the Toby's gravy.🤣 xx but would go again, as my friend lives nearby x

This is a lovely pub and serves nice food. It's dog friendly and has a nice atmosphere.

We usually like it here and the carvary is usually nice but today everything was cold ,even the gravy was tepid ,we went at 4.15 ,few people in eating ,£8.49 for regular carvery but we won't be going back anytime soon totally spoils it ,would of been better if they had a microwave at the end so we could warm it up that way .

Good welcome and good service. Thank-you.

Always spot on, scran always on point

On walking into the building there were 2 females outside of the door smoking, so we had to get through that before entering. There were tab ends on the floor. There should be signage to ask people to smoke in the gardens provided or staff ask people to move away from the doors. When entering there was no-one on front of house, the lady was in a hide away having a chat with another member of staff. We had to wait to be seen. We booked for a table of 5 and were given a table for 4. When we asked the hostess she said we could move or have another chair? I had beef which was very fatty When ordering food and drinks I was expecting service with a smile but the server was miserable. I asked for pigs in blankets as part of the order which I was told they had sold out of. However, when I went up there were pigs in blanket there Overall not a good experience

Have been for the breakfast and carvery. Both are perfection. Not a singular fault. But the breakfast, is the most superior breakfast around.

Food was ok, had to wait over 35 minutes after ordering for our food to arrive

The staff were friendly and helpful, the food was very good.

Awful dried out veg. Should have been ashamed to serve it. Really really bad. Ghastly place for a mid week carvery. They're trying to get rid of left over dessicated vegetables. I can't believe how dreadful this is. Why oh why do they put this veg out. You need to be blind drunk to eat this rubbish. Jan 2020. Annual update: What a useless reply from the owner. We returned. Place is like a sauna, so unbearably hot. Save money! Turn down the heating when you're busy.

Haven't been here for 2 years can't be a better place to have a meal, Good service and great meals.xxx