The Landmark London in City of London, Westminster - Phone Number, Reservations, Reviews

This was my first time here, I was amazed at how clean and tidy it was. The staff were very polite and friendly and made me feel very welcome. The building itself was fantastic in both looks and style, the afternoon tea we had was very good and we could have had as much as we wanted to eat. I would be more than happy to use this again, and tell people how good it was in all aspects.

We had a wonderful afternoon tea experience. One of the staff members, John, was particularly successful; He made five o'clock tea even more enjoyable with his attention and service.

We had an excellent tea/coffee and biscuits in the Landmark London yesterday. The hotel is beautiful and the chairs comfortable. We will be back but it was a shame we had to leave. Highly recommended.

The Landmark London Hotel is one of the best 5-star hotels in London Marylebone, and the luxurious accommodation that its guests enjoy is one of its most important features, in addition to its good location.

I left my luggage at the hotel and received it broken, very bad condition and destroyed!! Beware of someone who has bad and thieves' methods. By checkout, they take one thousand and 200 Saudi riyals for a service under the heading of charitable expenses, and forcefully recover it. In return, they took the bag and broke it all The hotel is not upscale and its price is prohibitive

I spent one week holiday with my family in London… We stayed in The Landmark hotel… You feel like a royalty there :) Beautiful comfortable rooms, professional and friendly staff members, and the food is excellent. Breakfast buffet with plenty of choices you don't know what to choose :). We treat ourselves with afternoon tee as well and we didn’t make a mistake at all. I want to thank every team member but we are special thankful to Suzana from the morning team. She was so attentive, friendly and polite. My family loved her :) The Landmark London 5* experience… Highly recommend. Till the next time SALUTEEEEEE :*

Went for dinner with friends, was great! Awesome service, cool vibe, live piano music to suit the atmosphere. Perfect food portions. Desserts r extra sweet though, can tone d sugar down a lil.

I have eaten breakfast here frequently recently and have had problems with the staff on multiple occasions regarding my assistance dog. On the first day, they tried refusing me access to the buffet section. I explained assistance dogs are entitled to full public access and went to the buffet anyway. Every single time I've eaten here, the staff have tried to distract or pet my dog, despite the jacket clearly stating "DO NOT TOUCH". Today was the final straw. When we asked to be seated, the woman at the front desk said she wouldn't seat us until she spoke to the manager first. I told her that was unnecessary because assistance dogs are legally required to be given full public access, but she wouldn't listen and left us waiting. A few minutes later, another staff member was willing to seat us. However, after we were already seated, the manager named Leon came over and illegally demanded assistance dog ID. I calmly explained that it's illegal to require and informed him of the two questions he's allowed to ask me. I asked him if he wanted to ask me those instead, and he had no interest, still demanding the ID and telling me he asks it of all assistance dogs, meaning that they break the law every time. I implored multiple times for him to leave us alone, and he wouldn't. I told him to ask his superior to retrain him because it is not our job as guests to educate the Landmark staff. Leon completely ruined our breakfast, and, to make matters worse, the staff who kept coming over afterwards wouldn't stop distracting my dog, demonstrating that nobody there has any knowledge whatsoever about assistance dog laws let alone etiquette. No matter the venue, all businesses must respect and abide by the law, but for the money we're paying at the Landmark, this is beyond unacceptable.

Cozy rooms, excellent service, and a prime location. Highly recommend!

Beautiful lobby. One of the most fancy places I've seen in my life much less in London. Very friendly staff here. We had drinks at the lobby bar. Very recommended to impress a special someone.

I've only been here for food and drinks, but it's a beautiful building, the service and ambience is wonderful and there's never a time you don't feel comfortable in the many areas to relax, eat and drink to while away the hours. The Champagne Bar on the mezzanine level is the place to go pre-dinner or theatre, and it's worth having a walk around to see just how lovely the decor and architecture is. A gem.

The best afternoon tea experience I’ve ever had. The customer service was phenomenal and the food/drink was exceptional. This was a treat from my husband for my birthday and I can honestly say it was the best experience ever.

i came here for vacation and i brought clothes with me and i sent it to the laundry in the hotel and they switched my clothes with another persons clothes and the other person has my clothes and he already checked out. NEVER EVER come to this hotel.

Great location. But for a 5 star hotel, some of the fixtures in the bathroom (in particular) look like they could do with more maintenance or a refurb, eg marks inside the bath. Also, all the films on their pay-per-view TV entertainment system are approx £8. Not a problem if you’re happy to pay that AND they were the latest releases, but a lot of them are several years old. Personally I think those ones should be free for guests.

Luxury hotel, the restaurant was elegant and delicious,,,, the hotel was very quiet and very clean

A wonderful hotel in every sense of the word, all its services are excellent, a great location, spacious rooms and upscale service.

You can’t get your room until 3 pm 😩

i stayed with my family for a week at this hotel, everything was beyond perfect!!the service ,the rooms are so clean and also the reception staff were friendly and kind to us and i would like to thank the room service staff hands down they were the best and made our stay memorable and very fast whenever we needed anything 👍👍👍👍

Excellent stay accompanied by excellent service. The attention to detail is outstanding. The hotel is based in a great location and transport is readily available. I had a fabulous time and I hope to return in the near future. Thank you to all the staff that pour their efforts in to making the experience what it was.

Ironic hotel with elegant spacious rooms and a breathtaking atrium (8 floors). Service-minded staff.

An amazing luxurious stay in the best place in London! The rooms were incredible, staff were so friendly, especially Rupert who helped us with a taxi and made our day with his lovely energy! The hotel is beautiful and classic, will definitely come back here

Afternoon tea ☕️ with champagne 🍾 This was a voucher birthday treat We have been to several high class hotel teas including the Ritz This was definitely the best 😄 Great service lovely teas and option to try a second one Brilliant sandwiches 🥪 and cakes Possibly cherry and chocolate scone somewhat OTT Amazing will definitely return 😋

Overall an amazing experience, standout highlight for me was the afternoon tea and service to attention.

The landmark is a stunning restaurant with a lovely conservatory courtyard offering a great range of opportunities to eat drink or let the world go by. We went to the winter garden restaurant for afternoon tea a couple of times now and it's definitely one of the best in London - piano live music included! The service is quick, friendly and always there to help or refill your sandwich plate or tea. The food is delicious and thoughtfully put together. If you're local or around check it out! Make sure to book well in advance !

My husband and I had our wedding reception dinner on the 22/03/2024 at the Landmark hotel(winter garden restaurant), we also had a suite booked to start off our honeymoon. Building up to the date the staff had been very attentive and helpful to our needs, on arrival with my chief bridesmaid we were received to a very warm and welcoming reception from the (doorman/bell boy) to the concierge. The bedroom suite had champagne and cake on arrival with a hand written congratulatory card from the manager. This was a nice touch and great addition to our special day. The food during the meal was fantastic and well presented, the waitresses were very attentive and fantastic with our guests. Our room was redecorated with rose petals and swans by the time we had finished dinner (another lovely surprise from the hotel). We ended the night having more drinks at the mirror bar. The Next morning before heading off to our honeymoon we had splendid spread for breakfast. It was everything you needed to manage a slight hangover and head off honeymooning. In all the staff and Landmark helped shape our special day, for this Robert and I would like to say a big thank you. I would definitely recommend the Landmark for anyone wanting a similar experience. Look forward to coming by sometime soon for a champagne brunch Xx

Had a very disappointing and scary experience at the hotel. I got stuck in the hotel elevator I have rang the alarm immediately and been shouting “ Help” for around 10 minutes where nobody even realized I was even locked in. There was also no signal or WiFi connection which made the situation worse. I after that was able to get a signal called the hotel, and that was only when they only found out someone is stuck. It was also worried that they were asking me in which elevator I am at and which floor is it stuck. So they couldn’t even find out that info!! I spoke to the duty manager who promised to come back to me with a reply. I have been emailing him since then but no reply at all. At my checkout they told me that the manager is busy and they only offered me a breakfast during the stay. I have also been sending emails and reminders but still no reply. I stayed in a five stars hotel because my safety matters not because I want such thing offered to me. I should also to warn everyone with kids, elderly and disabled people to be very careful as the security system at the hotel seems to have a huge issue. I really hope the issue gets solved

Beautiful place for family Very luxurious design with spacious rooms. Fantastic atmosphere in winter garden restaurant

Ideally located in Marylebone, this hotel provides all the amnenities you anticipate in a London 5 star. The lobby is absolutely mesmerizing while I was pleased to learn about the history of the building. Staff was very pro and very friendly. Looking fwd to coming back

Came here for an afternoon tea experience with my family. I was the first one to get there. I never felt so uncomfortable. Every few steps I took. Someone would come up to me to ask me what I was here for. Did not feel welcomed. Tea was okay. Good selection of tea. My wife has been before and this was her 3rd time here however she was not too impressed this time round. She felt the tea was brewed for too long. Server very attentive. A choice if you are in the marleybone/baker street area.

Had a wonderful afternoon tea experience.

A stunning location for a special afternoon tea!

もっと英語を話して仲良くなりたいぐらい皆さんとても良い方です。プールもスパも素晴らしいく、部屋は寝すごすぐらい快適で、朝ごはんはとても美味しく今までで、記憶に残る朝食で最高でした。また来ます。 英語力があればもっと楽しく話せるから学びます。

الفندق كلاسيكي فاخر، ذو تصميم شرح وبهيج، الموقع مميز وهادئ في نفس الوقت، طاقم الإدارة والخدمة استثنائي ورائع مرحّب ومضياف، على وجه الخصوص عبدالله وشريف وكمال لهم كامل الشكر والتقدير.

Went for afternoon tea with my wife and everything was on point. Only things I would say could be improved were the sandwich selection could be more interesting and the scones could have been a bit better overall. Definitely going back for a meal.

Amazing hotel with brilliant service. Everything was perfect. Went swimming. The pool is lovely and warm. Breakfast was really nice.

Great place for a special celebration drink.

Loved this hotel not any more horrible customer service Response from your posting You have very poor customer service as a way of apologising you offered me a free Kia Royal. You said you would contact me directly but passed it to a colleague. Maybe you need a course in customer relations I will not be returning.

Superbe hotel pour un inoubliable séjour à Londres. Personnel attentionné. Chambres très propres, spacieuses, décorées et meublées avec soin. Petit-déjeuner excellent. L'endroit est superbe. Hôtel très bien situé (15 minutes de St Pancras - 3 stations de métro) et une vingtaine de minutes pour rejoindre Piccadilly à pied. Parfait !

El hotel es muy bonito y está muy bien ubicado, las habitaciones son amplias y están bien decoradas, el desayuno es espectacular . Sin embargo yo no volvería nunca y no lo recomiendo por varias razones: 1. El sistema de calefacción es horrible, ruidoso y desagradable. Tienes la impresión de estar en un hospital. 2 . No se puede abrir la ventana de las habitaciones. 3. Las cortinas no bloquean la luz y además hay varios dispositivos que emiten luz verde y no se pueden apagar. 4. No me gustó nada el ambiente. 5. Tratan a los huéspedes como criminales amenazan con cargarte 18 libras en la tarjeta si te llevas el champú. Durante mi estancia rompí por accidente una lámpara y me cargaron 250 libras en mi tarjeta. Tras reclamar varias veces me han devuelto el dinero pero ha sido extremadamente desagradable y ha enturbiado mis vacaciones.

Beautiful place so relaxing and staff are on point.

Staff make things possible…. Stayed on the 2nd Feb 24, to celebrate my mums bday and what can I say.. The room was lovely and clean. We had Dinner at the Pub and the staff were very accommodating! We were placed on the 5th floor and I forgot to say my Mum doesn’t take lifts however nothing was too much for Richard on arrival he escorted us so we can take the stairs. Richard is such asset to the Hotel. When we got to the Pub, the warm welcome we received from Michael was so lovely, he made us feel welcome, alongside MD and Doka the service was 5 star. The head chief of the pub even came out to give us our dessert that was such a lovely touch for him to make his way out of the kitchen. We went to the Spa and nothing again was too much for Olivera and Chelsea. Olivera showed us around and explained everything we needed to know, she was very professional and friendly. Breakfast was outstanding (however an English breakfast isn’t complete without some Baked beans) best breakfast sausages we have had, we were spoilt for choice. We were completely stuffed after that. Adrian at check out made our check out ease and hassle free. The decor and cleannesses 10/10 Breakfast staff all smiles considering how busy breakfast was. We can’t wait to stay again Thanks landmark and see you soon perhaps for my bday Love Kels and Mum

The room smells very bad for a 5 stars hotel The receptionist are not cooperative at all during our check in and check out. The afternoon tea club service is not being honest, they strongly refuse us to join because it’s fully reserved for the day even when we asked them to put us on waitlist and after 12 minutes they asked us if we want to join in like !!!