The Lambton Worm in County Durham - Phone Number, Reservations, Reviews

Superb value - Boutique Bedrooms. Amazing staff & quality real ales on tap. Top Chefs delivering high quality Bistro food. We’ll be back

We had a couple of nights in a very comfortable room. The service was excellent and really friendly without exception. The food was pretty good on both nights and good value. The Tim Tayl;ors and a local brew were both in excellent condition. Great breakfast

Sunday lunch of highest order. Trio of meats wonderful. Not for the faint hearted as you do receive Turkey Pork & mouth watering beef.. Stuffing crackling & a bucket load of vegetables. Service on point - have to say staff are great (hard to come by these days) we’ll definitely revisit for Tapas. Well done indeed

Lovely tapas! We had lunch here and opted for 3 tapas dishes for £15 and a side of salt and pepper fries. We shared this between 2 people and the portion sizes were adequate for what we wanted. Another member of the party opted for the club sandwich which was jam packed, lots of chicken and bacon as well as salad. Lovely homemade chunky chips. We followed with a sharing dessert platter which is huge! All desserts were delicious. Will definitely be back

Just been here for a family birthday and had 6 of the tapas dishes at a total of £30 …. very disappointed at the portion size of these even though they were very tasty , wouldn’t order them again as left still hungry 🤦‍♀️

Myself and my colleagues went for some food straight after work and OMG the food was amazing. We all had a mixture of meals and every one of us was so impressed at how delicious they were. The service from all of the staff was second to none and we have already spoke about coming back. Thank for the gorgeous food and the very professional service.

Average food ,average service and a bit expensive

Great roast dinner enjoyed by the whole family

Checking in and collecting the room key is done at the bar. Carpet on the stairs has seen better days and the stains are off putting. Room and bathroom were ok. The elaborately carved legs on the bed are not proportionate to the size of the room and we bashed our legs against them on numerous occasions during our one night stay - I still have the bruises to prove it! No remote control for TV so had to manually change the channel circa 1979. No air con or portable fan available so room was baking hot despite the windows being open the entire duration. Bear in mind, the rooms are above a lively pub so expect some noise from the car park or live singer, especially on a Saturday. Breakfast was average. The menu stated ‘a selection of herbal infusions’. This amounted to green tea, green tea or erm, you’ve guessed it, green tea. They hadn’t put out any croissants on the buffet table and we had to ask for these (mentioned on the menu as today’s freshly baked). We waited 30 minutes for these to arrive and they came at the same time as our cooked breakfast. They were overdone and slightly burnt on the top which made me wonder whether they were from the previous day and had been reheated. There was only one member of staff available in the morning and they were busy serving breakfast tables so we weren’t able to speak with anyone regarding the niggles we had. The staff we encountered were friendly, courteous and helpful so I’ll finish on that positive.

Booked the Lambton Worm when we visited Durham and surrounds recently. Although we anticipated a good night's sleep we were very disappointed with the Crystal Room because we were disturbed throughout the night with noise directly under the bedroom window from extractor equipment from the kitchen. Breakfast and evening meal of an adequate standard. Room not to the standard expected. Hardly a boutique style.

Clean Comfy rooms SAAZ has bath and shower £85 well worth the money arrived early for a birthday catch up walked from the station as had time to kill 20 mins from the market square or 5 minutes in a car.

Sunday lunch, especially the trio takes some beating, highly recommended

Food was decent but the very sticky dining tables let it down...the writing on the beams seems to encourage having to much alcohol, you don't necessarily need alcohol to have a good time 😉

This is a great location and a great little hotel. Above a pub which serves decent food and range of drinks.

Fantastic Sunday lunch!! Our second visit with friends, both occasions the lunch has been outstanding.

Really enjoyed the Sunday lunch. Will be going back again.

Nathan helped us organise a Celebration of Life function and arranged everything as we requested. The function room is lovely and was already set up for our arrival. We chose the cold buffet which was nice and included hot chicken wings, onion rings & fries. The food was plentiful and tasty. We opted for an open bar with a designated bar person. My only negative would be that the bar person wasn't always available and guests would often be waiting quite a while to order a drink or a coffee, sometimes having to go through to the public bar area to be served. This wasn't a massive issue but maybe something to be noted. I would definitely recommend the Lambton Worm and wouldn't hesitate to book again for any kind of function in the future.

Very friendly staff, good food and nice bedrooms

We stayed at the Lambton for 3 nights. We cannot fault the food, the breakfast was lovely and the chef cooked my fried egg perfectly. The lady who served us with breakfast was lovely and chatty and told us a lot about the surrounding area. The food at night was amazing. We had the roast on Sunday, my husband had the fish and I had the Chicken Sizzler on Monday, on Tuesday he had the Gammon steak and I again had the Chicken Sizzler (because I enjoyed it so much the night before) the staff were all young but very polite and pleasant. The reason I have rated it 3 was because the room did not meet our expectations of 4 star. It looked like it had not been cleaned properly for a long time as there was dust everywhere especially in the bathroom and the window sills and the floor definitely had not been hoovered before we got the room, the same goes for the corridors leading to the rooms, they had not been hoovered properly for a while.

great food and great staff. A great night out.

We celebrated a 40th birthday here and couldn't habe chosen a better venue. Nathan was fantastic and looked after us all night and the food was delicious.

We came here just for a drink and a catch up. Lovely atmosphere - there was a vocalist on when we went and she was very good.

Avoid if looking for a nice atmosphere Food terrible, dirty tables and manager seemed not to care. A lot better places around.

All the staff were welcoming, friendly and attentive. We were greeted by Sam who gave us lots of information about the hotel and local area. The Manager was also called Sam who also made us feel very welcome he is an asset to this hotel. The lady who took our breakfast order (sorry can't remember her name dark hair) and chef were lovely too as were the 2 cleaners. Oh and the night watchman gave us lots of info especially about the golf and beamish museum The room; food and atmosphere were excellent. We can't wait to return. Will definitely recommend to our family and friends. Thank you Lambton.

Was treated to an overnight stay by a friend to celebrate my 50th birthday as it was close to a list of things I wanted to do. Initially on arriving all seemed well.. shed in the car park and rubbish piled high behind. When we got to the room there was no spare bed despite requesting a family room, not a big issue as within 10 minutes of getting in touch with down stairs a 1980’s style camp bed arrived which had clearly seen better days, as the middle had sagged terribly! The main bed wasn’t too bad and the room was generally clean. The bathroom door had seen better days as the bottom was all rotten the ceiling in the bedroom had been touched up with silk paint when Matt had clearly been used, bathroom floor was a hazard and the window wall had some brown stains on it! The shower head was a cheap white plastic after thought as everything else was chrome. Bar prices are very expensive and don’t believe the hype of being a real ale bar as they only had two on rest was run of the mill lager and cider. Food was ok, limited menu and expensive. Breakfast was a joke very small portions. Reminded me of faulty towers. Has potential if someone invests in the place, they’ve made an attempt downstairs just upstairs to concentrate on.

We were here yesterday as chauffeurs to my 88 year old Mum, who was attending a "Celebration of Life" event for a friend. This is germane to the review as it explains why we didn't just leave. It was very busy, but we were shown to a table. The chairs were so badly upholstered your backside almost hit the floor when you sat in them. Very uncomfortable. We ordered some food(just sandwiches)and settled down with a drink( notably overpriced for this area). The place was very busy, they appeared to have two functions going on at once and nowhere near enough staff to cope. There was a queue of six or seven people at the bar, with one person serving. We waited over an hour for our food(we would have got up and left had we not been committed to waiting for my parent.). When the food arrived the chips were burnt almost black. We weren't provided with any cutlery, so were unable to enjoy the coleslaw. We'd waited so long for the food we ate the sandwiches(mediocre)and complained about the chips to one of the staff. There was a a very offhand offer to replace the chips which we refused(we'd finished the food by this point)and he walked off without any other comment. Sometime later the young supervisor came over and apologised with an offer of desserts or drinks. In the interests of fairness, my wife did accept a coffee as we were still waiting for my Mum. To summarise, very expensive, not enough staff and underwhelming food. The young staff tried their best, but standards have slipped markedly since the last time we were here. We won't be back.

The food was very poor, on child size plates and not hot at all, just bland… The prices are not exactly cheap either but if you get what you pay for that’s fine but on this occasion it was a disgrace. It was mentioned to the lady serving but she just said I’m sorry to hear that….hence why we are not staying for a pudding as they are £6.95 each. The Diet Coke was flat? The month prior was really good hence our return but we won’t be going back ever again…..

Walked in and had a few drinks, was alright. We'd paid to stay overnight so we asked, they gave us keys, no problem. Paid for 2 adults and a child, there was only one bed, we reported this to a staff member and got a reply saying they'd do it after they finished what they were doing. After a while of waiting, we went into our room, they had put a camp bed in, we did not pay for a camp bed, we paid for a real bed. I went to the bathroom only for the tap to shoot water out at me, the bathroom was disgusting as shown in photos. There was a vanity in the corner of the room where it was the darkest and had no light. The chandelier was dirty as well. Would not stay here again.

Have been a few times recently and it was spot on so recommended to family and booked for tea. Went in and we were ignored by a man on the phone/laptop who then disappeared. Staff talking at the bar also ignored us. We left without even being acknowledged and went to the Wheatsheaf along the road that was friendly and welcoming. Maybe the LW can learn about customer service from them.

Local pub , great service and food and atmosphere

Food was really good and it wasn't that busy either,we still had to wait a a while for our food to arrive but it was worth it,staff were friendly.

Spot on place for meals and staff are friendly me and our lass will be going there again

Nice Sunday lunch, well cooked and good sized portions. This place is very good value for money. I did think the writing on the walls is quite tacky and it's totally unnecessary to display "carpe diem" side by side with the English translation. Most people know what it means and it almost feels offensive to think it might need to be explained. Overall, I would return and I would recommend the food to others based on my first visit.

Food was okay £7 for a pint of beer was OTT and very poor service. Two members of staff spent most of the time talking to each other. When food arrived we asked for some sauce. Staff member said they would get this straight away. Walked off and started to talk to her colleague again so had to remind them. Could understand this if the place was busy and they just forgot but there was only one other group of people in the pub but if this is the level of service I am not surprised. Wont be going back in a hurry.

We arrived and was given keys to our room, i thought i had booked a room with a bathtub but I hadn’t, my partner went to the bar and asked if there was one available, lovely young man behind the bar changed it immediately to the goldings room. Lovely and clean apart from the sofa which was absolutely filthy, huge bed clean white bedding and towels. The room was like an oven despite turning the radiators off and opening the small window also I guess because of the age of the building the floors are very squeaky and very loud .. I knew when the people in the next room went to the bathroom, when people on the corridors passed etc. Food on the first evening was lovely, we had a table in the restaurant my only fault here was once we had eaten our main course we wasn’t offered desert. Breakfast was good the usual fruit juice and cereals, tea/coffee and a full English option. Saturday evening we booked a table for 7:30, went to order food my 1st choice wasn’t available nor where my 2nd, 3rd,4th and 5th 7:30 in a pub restaurant and hardly any food available?? We ended up leaving and going elsewhere .. this was supposed to be a relaxing break with minimal driving! When we arrived back at the hotel 10:15pm there was a party in the function room full of young people .. not our scene so we retreated to our room where we could hear every single beat of the rave music being played in fact it felt like the music was in our room, luckily it went off at 10:35 and was replaced with music playing low (could still hear it) but not as bad This place has so much potential but sadly one or two things let us down.

1st time visit. Waited a while for food but worth the wait in the end.

Absolutely stunning " restaurant cuisine . food quality " outstanding Will definitely come back to this lovely pub " great atmosphere and service " friendly bar staff & management. Definitely a great chef There 👌

Nice food but unbelievable wait for each course some of our party had to.leave before desert and restaurant area very cold would go back but sit in bar area

Came here to celebrate partners birthday and stay over. Great hotel and great customer service and very friendly.

We’ve gone here for years but unfortunately it’s gone downhill ,the food was good but the service is lacking in basic attention to detail ,like clearing the table before other patrons arrive ,we had to do it ourselves,then we had to ask for the table to be cleaned ,ok they did it ,the food was very good ,but we did sit with the empty plates for a long time then my hubby took them back himself ,then don’t get me started on the main door to the pub ,banging every time someone entered the pub ,it’s ridiculous get it sorted out ,we won’t be going back anytime soon ,we’re off to Hollathans which so much more relaxing

Visited for a family party. Lovely buffet.

Great pub and a great place to eat

A nice place for a drink and food and definitely would stay here again

We booked an overnight stay as a last minute thing. We had a fantastic stay, the staff were very welcoming and professional. We ate the five small plate tapas and it was delicious and great value for money. The room was very well appointed and spacious. In the morning we had a full English breakfast and again it was fantastic.

Just been for Sunday lunch,food was lovely,staff attentive and friendly,will definitely visit again ,only gripe was my husband would have liked more custard with his crumble😁

Really good quality, everything seemed fresh & it's a super cosy/friendly atmosphere

A really nice cosy pub. Stayed over to break a drive. Rooms were big enough, good water pressure, and plenty of hot water. Breakfast was delicious, especially the porridge!

Was recommended lunch her by a local car dealership. It was busy. Parking not great. Tight few spaces. Then its on the main road. Almost gave up, but someone left. Nice surroundings. Not many staff. Ordered lunch, which took almost an hour. A mixed grill for my hubby. Which was substantial and tasty. I had a prawn cocktail only as I wasnt that hungry. Sorely dissapointed. A load of dark green lettuce. On a plate with some prawns in sauce thrown at it and 4 triangles of stale brown bread. No cucumber, no tomato. Should have ordered a prawn sanwich. Same things only much cheaper.

Booked seven of us, two down at home I'll with COVID, so five, one wheelchair user, another struggles but walks. We arrived and were promptly shown to table. First impressions were disappointing, a Christmas tree was up at the other end of the room, there were a few fairy lights chucked up and we're hanging down in a photo we took of family members. The service was fantastic, the food was a mixed bag, personally loved the starter but the main was poor, the meat was perfect, I hadLamb, but the veg was badly underdone, the roast potatoes had been fried clearly. The table decor was a cracker and a red serviette. My overall impression was disappointing as it felt like a typical Sunday dinner with no real effort to make it look and feel special. When I compare the eighty quid per head to other places, it ranks poorly.

Booked a meal at lunchtime Christmas eve at 12.30. Limited menu they said but still plenty of choice. Gyros chicken and chips, Hunter's chicken and gammon with pineapple and eggs were huge! At around £16 each not the cheapest but you can't say you didn't get plenty. Really tasty with great proper chips . Booths at the front by the bar and another restaurant at rear. Parking front and back.

We booked in for two nights but only stayed the one. The food was fabulous 👌, there was an acoustic guitarist and singer on the first night which was nice, staff were nice and friendly, but also very busy. We returned for evening meal the next day cos the food was so good, but then returned home despite it being pre-paid. The reason for this was slamming fire doors, this went on till early hours, after 3 am, and we really didn't get a good night sleep. I'd still recommend this place if you're a good sleeper, I'm not. It's worth going for the food, atmosphere, and entertainment, and I'm sure we will again, but we'll not be booking a room.

Nice pint, decent place though not as good as it was previously

Lovely comfy bed, friendly and attentive staff. Breakfast was lovely and tasty. Overall a great stay. Cheap room rate, especially with breakfast included.

Called in for lunch on Saturday. We hadn’t been there for a long while and was pleased to find that the staff & food was still great!

I was there for a function. Everywhere was clean and tidy. The staff were polite and very helpful and the food / buffet was tasty and good variety

Was disappointed that the menu had changed, the only reason we went, they didn't have on the menu....(ribs).. But I had sea bass and rice and enjoyed it..

I stayed a couple of nights here in November. To start off with, I must say the pub is fab: really warm and with excellent food. The hotel experience sadly isn’t as good. The room I stayed in was a bit tired but I noticed rooms were being refurbished so maybe that’s currently in hand. The worst experience was breakfast where I couldn’t get a proper coffee because there weren’t enough people staying in the hotel to justify turning on the coffee machine. To be honest the staff working in the morning were quite unfriendly Anyway, a great pub and an ok budget hotel, but a bit of service and a smile in the morning would make such a difference

I’m at this premises for Sunday lunch most weeks and I’ve never had a bad meal. Place is clean (and dog friendly) and all the staff are professional and very prompt. Proper family vibe to the place too. Regular venue for my running club get together now too

First time for a while but will definitely be back 10 out of 10 for everything

Room a bit cramped for the price for 1 night,, decorating could do with touch ups

Friendly bar staff friendly locals 2 very friendly Irish wolfhounds..

My mother had her wedding reception here and the staff were absolutely wonderful there! Special thanks in particular to the lovely Sam and Briony who both went out of there way to make my mam (Caroline) feel really special considering the turn out because of bus strikes and illnesses, you're both a credit to your team!

Not a bad choice staying at the Lambton Worm. Comfy room with good breakfast. Whilst we’d return and recommend the pub it would benefit from some TLC and attention to detail. Window left open do room was freezing we shouldn’t need to request a heater. Cups weren’t clean in room. Kettle very dusty and hairdryer filter caked in fluff. Would have been better not to service the room after first night then we wouldn’t have felt disappointed at state of bed with pyjamas strewn over a half hearted made up bed? All brick a brace in bar is thick of dust, it conveys lack of trust in cleanliness of kitchen sadly but I’m hopeful this not so as good was good. Whilst this does not paint the best picture these are trivial and can be corrected in an instant. We did enjoy our stay.

A great three night stay at the Lambton. The property is going through a refirb however you can see already the great changes made to the premises. The staff are great and very friendly and the manager can not do enough for you. Really enjoyed our time here and cant wait to come back for another stay. Great work guys and thanks for a nice stay.

Lovely Get Away. We stayed overnight in August. Rooms are spacious with a fantastic breakfast. Large variety on Menu (which was limited following lockdown) Local Beers are a must try! Staff really friendly..We will be back

Great place for real ales good wine & excellent food. Really friendly place with a relaxed atmosphere. Spacious in the bar and restaurant & have enjoyed many nights at the lambton worm living locally. Plenty of car parking & looking forward to our next visits!! See you soon

Poor food and service is very shoddy wrote a review before, they said they would be in touch, ha I’m still waiting!

We have just been for the 2 course special at the Lambton worm and it was exceptional value and excellent service! The food was amazing for the price and we will be back.. Highly recommend :-)

Sadly a bit disappointed in our visit. Online menu looks really good and I was looking forward to the seafood mixed grill but when we arrived it was a limited menu only with no fish on it at all. Unfortunately this wasn't on the website when we booked or we would have probably eaten somewhere else. Starters were quite nice and in a tapas style. Partner had steak for main which he was on the whole happy with. I had chicken dish with asparagus. Potatoes were hard and there was 3 bits of asparagus. Service was quick but the waitresses need to interact a bit more, wine was put in the middle of the table with the top on, no offer to pour or try it. Mains were brought over and put down with not one word spoken. The young Male waiter however was very nice and friendly and called us a cab. I think we possibly visited expecting a nice evening meal but got more of an "okay tea". positive... it was 60 quid for starters mains and a bottle of wine.

Booked a table for 4 whilst in the area. The food was really tasty we have chicken burgers, hunter chicken and a beef sandwich. All meals came with proper thick home cooked chips which were delicious! Service was great. Highly recommend this place.

Really lovely dinner on the 11 August 2020.... amazing sharing plates to start the pork belly, the ham and pea terrine were fab... for mains pork gyros in wrap was tasty, friend had a yummy Thai curry really scruffy but only 2 prawn crackers was a tad dismal, (our dog adores them too) the real ales were good next time we are in the area we will return. Our dog was well looked after with a bowl of water and despite being tired we stayed and joined in with the quiz by helping the couple on the next table... With the lockdown reduction very good value for money... and adherence to distancing was very good - service was spot on and the local gin I had was a dream :)

Have visited twice since lock down. Lovely Food & a large selection of ales & Gins. Definitely worth a visit if in the area

After waiting an hour because the room was not ready we had a drink in he bar, we got the key to the room.On the way to the room the carpets were dirty and saw towels for other occupied rooms just left on the floor outside the rooms. Firstly the key didn't work so had to get another, when entering the room it was grubby and there was a strong odour of dampness. There was one had towel and one bath towel for us both. No curtains just a pull down blind which had splits in it. Outside the window there was two cooling units constantly going which I presume were to do with the beer cellar or kitchen. The bathroom was not much better than the rest of the place. I returned to reception and told the duty manager no thanks but she did offer another room to which I refused. Once bitten twice shy.

Visited for the second time and really enjoyed both meals.Wasn’t sure what to expect but the staff are very relaxed and make sure everything is clean and safe with plenty of hand gel and also plenty of room.Food was really nice, we had the mixed grill and gyroS the first time and couldn’t fault it, had steaks the second time and they were cooked perfectly, again couldn’t fault the food.In the past we really only used to pop in for drinks but now we will definitely have food more often.Prices are a little more expensive than maybe some pubs but we think it’s worth it.

Just been today for lunch 2 of us had fish and chips and my hubby had a thai curry all of it was lovely .Staff were so friendly as well .Nice cosy atmosphere

Visited The Lambtom worm with my family due to a family occasion we needed three rooms between us all. When walking through the entrance we where kindly greeted and told where we could have some food, definitely choose the steak house! The rooms where nicely sized and my wife loved the furniture, very shabby chic. When me and the gang where ready we made our way to the steakhouse. The menu is outstanding and we all couldn't choose what we wanted, so we ordered a few of everything to share! Very delicious and definitely would reccomend to anyone visiting Durham area. Would like to say a massive thank you to our geordie server Natalie. She looked after us all night, eventhough we where loud and a handful. She was very professional but made us feel at home, good laugh. Staff so attentive with drinks and food to die for! When we're back in Durham, we will be back. Need to try out the rest of the menu.

Was fortunate to get a table at last minute. Very welcoming. Good selection for a 3 course lunch . All arrived together , well presented . Good selection of vegetables and meats well cooked. Excellent lunch. Service very good .Will be going again. Thanks

We only stayed for one night and what a find , room amazing food excellent and staff friendly would recommend this hotel to anyone real value for money.

I just wanted to say a huge thank you especially to Emma for letting us book in with 7 days notice for a baby shower for 25 people. She went above and beyond to make it all so lovely. The staff are all lovely and helpful.And the food was amazing as usual. Everyone had a brilliant time. It's such a lovely place.So thank you so much again for our 2nd successful baby shower in 2 years at the Lambton Worm! Highly recommended..

Last night myself and my partner decided to go for a meal together and happened upon The Lambton Worm. Upon arrival, we were greeted with warmth and promptly shown to an available table. The restaurant had a great atmosphere and we were made to feel very welcome by the staff. I ordered the chicken while my partner had the steak, which were incredible! Couldn’t fault the meal, and the staff were knowledgable and attentive. We also ordered dessert but it looked so good we couldn’t resist eating it before getting a photo! A great restaurant with their own ales as well as gin (which was lovely). Overall a wonderful evening, would definitely return!

We came in on Sunday for lunch, the food was amazing. We had the beef (for my self) and my partner had the baked cod. We were both so impressed with the food and the service. Quick and Efficient! Brilliant!

We were passing on sunday on our way home from a market near Durham, hadn't been for a while so decided to call in for some lunch. Sat in the bar as we hadn't booked. Same friendly service as usual, bar tender remembered us from a previous visit (which is always nice) food was served quickly and was of the same high standard we've came to expect, gravy to die for, beef just melted and the sticky toffee dessert was lush! Recommended as always!

We stayed at the Lambton worm and ate in their steak house. Really tasty steaks (one of the nicest we've tasted) Staff are friendly and full English breakfast was superb.. Excellent choice of real ales brewed locally. We will be back!

We visited Saturday evening, in the restaurant. One of our party asked the supervisior if they could order the gammon as they were aware it was on the bar menu, as they had been before, but not the restaurant menu. We were told no, that's only in the bar and her manager wouldn't be happy with her if it was served in the restaurant. There was only us and two other tables occupied in the restaurant so it wasn't as if they were really busy. I'm unhappy that there was no flexibility or attempt to consult with the manager, considering we were a party of 7 and would no doubt spend a lot of money that evening. The food was good but I didn't like the attitude of the supervisor.

This was a Christmas present from our Mam treating us to a pleasant meal out. I'd suggested The Lambton Worm as previously we have enjoyed lunch here, both in the bar and restaurant. We have always found the staff to be very friendly and the food very pleasant. However, although the food was again, very pleasant, the service certainly wasn't. We were served by waiters with bored, sullen faces, who definitely gave the impression they did not want to be there. Although the restaurant was nearly empty, we struggled to get attention to get another drink, and then when he brought it, quickly disappeared without asking if anyone else wanted any..Then someone started spraying some really strong smelling cleaner on the table next to us, whilst we were eating our meals. It certainly spoilt the taste as we were unfortunately sitting closest to it. We were never asked if everything was alright, and were ignored on leaving. The staff definitely need some training, or maybe find a career they are going to enjoy. I am disappointed, as I'd recommended this place to the 4 family members who hadn't been here. Previous Post Christmas family meals elsewhere have definitely much happier occasions. This should have been a good night, but it was spoilt by the bad atmosphere, and lack of decent service skills.

We came for Sunday lunch with our two children. I couldn’t fault the food, it was lovely, however the staff and the service leave a lot to be desired. The waiters/waitresses were all very young (not that there is anything wrong with that in itself) however they repeatedly walked past our table without clearing the empty plates, were continuously standing on their phones and quite clearly more interested in chatting to one another than serving the customers. We left without second drinks or desserts as no one came to our table after we had finished our main meals, despite waiting 30 minutes. We asked twice for sauces and cutlery and were sat next to three members of staff who took it in turn to sit and eat their meals on their breaks whilst talking loudly on their mobile phones. When they did speak to us, they were rude and uninterested. It’s a shame your poorly trained/monitored staff let down your lovely food. Not what you’d expect when you pay £50+ for a meal. Won’t be coming back in a hurry

Food lovely. Staff pleasant never stopped in hotel but plenty of parking and easy to get to right on main road hard to get off carpark at busy times

I stayed here with my husband and children over the weekend and we really enjoyed our stay staff were lovely and so helpfull. Room had everything we needed and was very clean. Will definitely be coming to stay again

Stayed here for 1 night after visiting beamish museum. The room is clean sylish ,very Boutique with its silver fixtures and chandelier.lovely surprise having a bath as well as a shower ,very comfortable bed with crisp white bedding .tea making facilities and plenty of plug sockets in the room .

Had a really good tasty meal here. It was well presented and served. The lunchtime meals were on special offer but a full plate of food served. Most of us had scampi which was well cooked ,the chips were delicious with a side salad.Altogether delicious

I visited the Lambton worm with my partner between Christmas and New year, as we both really fancied fish and chips somewhere. We at in the bar area and loved the interior decor. The food came quickly and was lovely, staff were nice and would visit again!

This is the first time we have been to Charlie’s steakhouse. The staff are fantastic and can’t do enough to help. The food was excellent, we would highly recommend.

Dropped in late on Sunday (16:30) for something to eat! Menu was fantastic and the staff could not do enough to help. 10 out of 10 for everything.

Visited on a Saturday evening, everything was spot on; the service, the atmosphere, the food. Plenty of vegetarian/vegan options; I had the cauliflower steak and it was delicious. Great value for money, I would 100% recommend visiting!

Firstly I have to say the staff are very friendly, polite and professional.

Lovely festive lunch wed 18th.first, time here since the restaurant was refurbished.

Visited early on a Saturday evening, and enjoyed great food from the very good bar menu.

Staff are friendly, pub is pleasant, food is tasty and portion sizes are generous so a lot of good points for The Worm.

The new menu has a few new meals with some other pub favourites. We shared the Steak Platter which at £49, brings the pricing inline with some top Steakhouses in Newcastle. The meal however was not as good as I expected, I asked for the Steaks to be cooked “ medium” the Fillet was good, but the rump and rib eye were well done. A steak ordered by another person in our group was also overcooked.

Hotel was easy to fine, plenty of parking, our room was great, a double room, warm and comfortable, evening meal choice of bar meal or Steak House restaurant, the bar meal was very enjoyable, I had chicken Ceasar, Hubby had Thai green curry, it was great.