The Kings Arms Hotel in Allerdale

Absolutely abysmal service, literally zero customer care, £130 bill for what obky can be described as oven food, staff didn't come to the table for the whole experience and had to beg to get another drink, avoid at all costs, we certainly won't be back.

Stayed for one night and the room was clean and comfortable. The breakfast was OK but lacked what others manage to offer.

We understood we were staying in the centre of the town, but were surprised by the early morning (4-6am) noise from the market’s setup and beer deliveries. Apart from the efficient, friendly and helpful shift manager, the staff provided a very basic level of service, and were often hard to locate. The food was ok and the hotel and our room was good and clean.

Our visit to the Kings Arms in Keswick for a meal turned out to be less than satisfactory. Despite struggling to secure a table elsewhere due to full bookings, we found several available tables here. Unfortunately, our experience took a negative turn from the moment we arrived, as the reception from the barmaid lacked warmth, making it apparent that serving us was a burden. Nonetheless, we decided to proceed with our evening. My partner ordered the Seabream while I opted for the Chicken Burger. Regrettably, the French fries accompanying the burger arrived stone cold. In retrospect, we should have addressed this issue with the waitress immediately, as it raised concerns about kitchen standards. Nevertheless, we consumed the meal without complaint. It's worth noting that we had the same dishes throughout the weekend leading up to this experience. After staying for another drink before leaving, I woke up on Sunday feeling extremely unwell, exhibiting symptoms of food poisoning such as vomiting, cramping, diarrhoea, and fatigue, which lasted for a full 24 hours. Interestingly, my partner felt fine. Disappointed but hesitant to publicly criticise, we reached out to the Group Operations Manager the next day. However, the response received was defensive, showing reluctance to acknowledge fault or take preventive measures to safeguard future patrons. Despite assurances of a thorough investigation, we have yet to receive any formal findings weeks later. Our intention in addressing this matter was not to tarnish the business's reputation or seek compensation but rather to hold them accountable and prompt necessary improvements to prevent similar incidents.

Amazing food! Waited quite a while but was very busy! Very popular!

Good beer, terrible, expensive food. Took an hour and a half to serve two starters and a main. Very poor, slow service. We had to ask at the bar for an update after an hour. Goats cheese in the starter had very obviously been rolled in panko breadcrumbs, but not fried, despite this being given as the reason for it taking an hour and half. Raw panko is very hard and gritty. Waitress asked about this and took it back to the kitchen, where it was promptly returned slightly warmed. Panko was still raw so assume it was microwaved, and unfortunately, this had not solved the problem. Partner had the vegan chilli, which is chilli on tortilla chips. This was stated on the menu tbf, but be warned that you're paying £18 for what is basically a standard portion of nachos. For the price, you'd assume it'd come with rice or be a decent portion size. If you're hungry, maybe order two mains. Overall, this was a really poor experience. If you're a visitor to Keswick or on holiday, looking for a place to eat, I wouldn't recommend. I used to work in hospitality, and know how hard pub staff work, so I didn't enjoy posting this, but I'd not touch this place again with a bargepole. £50, hour and a half wait, very disappointing. There are lots of other nice places I wish we'd gone to instead!

Understaffed, only two waiters, never got asked if we like more drinks which we needed as took ages to get food. Fairly pricey menu and first two things I asked for they didn't have. Only thatchers gold for standard cider

Really poor service staff didn’t seem interested at all very overpriced waited over hour for food whilst people who came after us got served ate their food and left landlord seemed very disinterested food very ordinary considering the over price compared to every where else in Keswick waitress not interested as she “didn’t take the order” so many lovely places in Keswick to eat there is no need to go to this place as every where else is better avoid like the plague .

So friendly staff and great food. Feels nearly like home.

Staff very helpful.great breakfast.

Food ok Yorkshire pudding flat and hard to cut

I haven't stayed here, that's why there's no stars for a room (have thought about it though), but... ...I have been using the bar for the last three years and sadly this will be our last year, because I've just been charged £1.40 for a dash of blackcurrent cordial! YES £1.40!!!! At a rough calculation, that would be around £30 for a pint of cordial. WOW! On asking the bar person/hotel manager, a portly gentleman with a beard, about the cost incurred. He replied "that's the price for a splash of black current, I can give you a free glass of water if you want". Luckily, I have self control. #@&£#@&! We will continue to visit keswick every year, as it's a wonderful place. The Kings Arms, will not receive our money again. The cost of living has gone up, but this is profiteering on a huge scale. A bottle of cordial doesn't even cost £1.40. My money spends anywhere, but not on rip off bar prices. Adios Kings Arms.

Once again a very nice place for a meal

We stayed here last night and would highly recommend. Very clean and well decorated rooms. Friendly staff who went above and beyond and helped excellent location. Will definitely stay here again

Friendly welcome although the staff member was rather distracted talking to another colleague. Only popped in for a drink. Bar was busy with a friendly atmosphere. Well kept Cask Ale. Would visit again.

Popped in with Ic and Flic to this hotel and bar. I must have been here before but don't remember it. A very knowledgable barman...especially as 1) he knew Flat Eric and 2) he knew the history of Courage Directors. Had a Loweswater Gold, todays guest and one of my favourites. Swaps with Coniston Bluebird, another of my favourites. We were not eating but food looks very good. Lovely vibe. Good real ale destination. A Marston's pub. ... with a Cask Marque.

Service absolutely ridiculous and easiest way to describe food is disgusting

The kings arms is the place to stay in Keswick. With stunning views, a central location and some of the best staff you’ll find. Nigel the duty manager is a top bloke who goes above and beyond. In the morning, Agnes and Debbie on duty do all they can to ensure that you have the best stay. Nothing is too much trouble!

Nice breakfast and dinner, portions are quite large, generally tasty and service is excellent.