Based on 1.264 opinions finded in 1 websites
Based on 1.264 opinions finded in 1 websites
Nº 240 in 434 in Allerdale
Opinions
WOW! If there's a place in Keswick that has an atmosphere for all "walks" of life, get it ;-)? Then this is it! I visit Keswick frequently, even lived and worked there for a couple years and this venue was a bit hit and miss.. but my most recent visit last week, the pub caught us off guard, we only planned to stay for one, ended up dancing the night away! Great staff, clearly managed by a great landlady! Such a turnaround, I hope to experience the same on my visit up in December!! Keep it up xx
Jaden Minhas . 2024-10-21
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Under new management and an absolutely fabulous lady is in charge. Really enjoyed a couple of pints in here and she has great plans for the place. Highly recommend.
Jenny Bright . 2024-10-21
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Place used to be nice before the new management took over
Cephalon Orcan . 2024-10-20
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Visited today after avoiding the place like the plague for months due to the horrendous urine & stale beer smell from the previous tenants lack of hygiene and cleanliness. Really pleased to see the place clean. Bright. Friendly. And actually open! Gobsmacked to hear off the new manager about the state of the pub and the amount of cleaning that had to be done to get the place open. Friendly happy staff compared to the previous gormless staff who couldn’t even crack a smile. Will definitely be back visiting again once they’ve managed to get the kitchen right to open again. Best of luck!
Lauren Beaty . 2024-10-20
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Stopped by on my way home. Place was bouncing, lots of folk dancing to a live band. Joined in the fun, made for a good end to a lovely evening out.
Kathy-Anne Hale . 2024-10-20
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Having been away from Keswick for a good few years I returned recently and revisited a few of the local bars and pubs. The Oddfellows (Oddies) has greatly improved since I last visited. The staff are warm, welcoming and (unlike a few places I've been to) polite and professional. It's lovely and clean, good taste in music but not so loud that it ruins any chance of a conversation. Great service from lovely staff, and an improvement in the decor and atmosphere. Marstons could do with hanging on to whoever they have in place here as they've clearly got a good grip on the Keswick pub scene.
Simon May . 2024-10-20
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So much cleaner than it was. Staff warm and friendly. Overall a good atmosphere
ben purkiss . 2024-10-20
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Great Service. Great Staff. Great Atmosphere. I visited Oddfellows over the weekend and I was pleasantly surprised by how charming and welcoming the staff were, nothing was too much trouble. There was live music on and the atmosphere was really good. The pub was extremely clean and there was a good selection of drinks. I definitely recommend this pub and I will be back!
Lucy Cooke . 2024-10-20
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They're lost a few of more customers today....! Shocked!!!
Woody of the West . 2024-09-29
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Popped n for a quick beer on a wet Tuesday night. A lovely tradition pub that serves local and other beers. Staff were friendly and being a lone pint grabber I didn’t feel like I was out of place. Went back with family as well and all agreed a nice pub.
James G . 2024-09-17
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Just a chill place for a Wainwright or 3 and I've heard the food is amazing too!
Kerry Neville . 2024-09-15
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Absolutely brill until the live music goes off at 11pm and the staff kick you and your friends out. Only ones dancing and singing 9-11pm to be told at 11pm that you can’t sing and chant and chat to your friends. Friends asked to leave for no reason and threatened by staff. Won’t be returning
George Ormrod . 2024-09-08
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Live singer really good 9-11pm on a Saturday night. Ruined by incredibly rude staff kicking out the only customers getting the place singing and dancing. Female toilets disgusting and rude staff shouting and causing an unwarranted scene. Won’t be coming back
Ceara Waite . 2024-09-08
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Visited the Oddfellows Arms in keswick. The live music on Saturday night was excellent, a guitarist with great music. Had lots of people up dancing and singing. Last orders was called by the artist at 10.50. I went to the bar at 10.53 to be told 'we're closed' in quite a rude manner. A small group of us were singing, within 5 minutes of the guitarist having everyone having a brilliant time. Staff came over and said 'stop singing'. We were having a conversation when the landlord came over shouting 'this is my licence'. He was asked to go away as this was a private conversation. He then ordered us to leave, even though we had agreed to when we finished our 1" of beer in our glasses. But the threat continued, and we left. This episode ruined a really good night. The pub itself needs updating, decorating and maybe some bar staff training in customer interaction. Won't be going back.
Kathryn Pierre-Warren . 2024-09-08
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Went in for a few drinks with friends, good selection and good service. The only odd thing was that on Friday night last orders were 21:30hrs🤔
Andrew Firth . 2024-08-31
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55 minutes wait for Sunday lunch!!! . When it eventually turned up kiddies portion!!!! Yorkshire pudding half inch stodgy pancake looking thing. Beef was disgusting. My wife and I left most of it. I don't normally complain just don't go back. But we both did to staff and will never go back quarter of a plate tut tut on cheff...
Martin Bell . 2024-08-25
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A group of 7 of us attempted to enter the oddfellows arms looking for a pudding and a cocktail after a day of hillwalking. Firstly, there was a musty smell as you walked in. Then, the staff were rude from the minute we walked in. We asked if they did puddings or cocktails and were told no and we don't do hendo's either and proceeded to be really rude. Nobody had consumed any alcohol and we were a very relaxed calm group of people at about 730 pm! Thankfully, we ended up at a lovely pub across the road with polite staff and better atmosphere but would not recommend here at all!!
Ella Mcken . 2024-08-12
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I have been going in here for years, fantastic place. Staff are so welcoming and the food, drink and atmosphere is second to none. Highly recommended 👌
Barry Carruthers . 2024-08-09
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Been coming here a few years now, Prompted a review this time. We arrived late afternoon during an obviously VERY busy period for them, but was still greeted with "how may we help you" proffesionaly polite, Ultra fast service, No nonsense good classic pub food, Excellent local beers at a very very reasonable price considering the area. Weldone everybody!! Great to see you all again. Proper traditional pub,run by proper people.. Thank goodness your still there!!
Dennis Robinson . 2024-08-02
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VERY disappointing. Small portions of microwaved curry. Had to ask for naan and poppodums which were advertised to come with the curry - no mango chutney???. Fish was tasty but chips were pale and undercooked. No tartare sauce??? To add insult we were overcharged!
Stu Cant . 2024-07-25
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We stopped by for a meal late afternoon, the meals were really nice, and we could not fault it. Steak and ale pie with superb gravy and also a prawn salad. Would recommend.
Keith Lewis . 2024-07-22
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Good, spacious pub with a traditional feel and just a short walk from the nearby campsite. The food was great and there was lots of choice on the menu. There are a few local ales on tap and other beers to choose from. Staff were very friendly and there was a good atmosphere when we went as it was quite busy with visitors and locals. I can recommend the curry and would definitely go again to try some more dishes!
Adam Docherty . 2024-07-19
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I present to you 1 portion of chips, literally half a potato 😅 head to the wainwright's for some real grub
ryan budd . 2024-07-17
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We came in for tea last night after an enjoyable day in keswick . We ordered a cowboy burger and a spicy beefburger when the food came out it was well presented and the portion size rather generous we then ordered pudding which consisted of jam sponge which was swimming in custard and stick toffee pudding with custard both went down a treat it sells a fine range of ales such as Cumberland ale staff are very pleasant shall return!
David Mills . 2024-07-17
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Nice traditional pub. Just there for a drink which was a shame as there was a live band later!
Warren Atkinson . 2024-07-16
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Well what can I say, a true pleasure, an LGBTQ friendly pub nestled in the heart of beautiful Keswick, me and my girlies were treated with kindness and respect. As a gay group of men finding such accepting establishments in rural towns can be tricky but the landlord couldn’t have been more welcoming.
Josh Hands . 2024-07-10
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Tuck away but still in the centre of town. Has a surprisingly large beer garden backing on the car park for the town centre. Average selection of beers available on cask and keg. More a traditional style pub with a post walk/hike feel inside.
Bradley Whalen-Griffiths . 2024-07-03
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What should have been a special night out , Waited over one hour, for cold uncooked food , the pig tailed male staff , nearly pushed the plates on our laps , So so rude I did complain to which the manager was not interested, if he had said sorry that would of been ok , but he also was rude
Jo Brooke . 2024-06-25
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Friendly staff, well prepared, tasty pub grub. A selection of real ales and dog friendly. Whenever we are in Keswick we eat here.
rwest1948 . 2024-06-20
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I remember when the Oddfellows used to be a great pub, called in Saturday night for a couple of pints, the pub wasn't busy at all, ordered a pint and a half only to be served in plastic glasses, I asked if they had no proper glasses to be told "there's a beer festival on in Keswick and we don't have time". I replied there is no beer festival on in here to which the bar person replied "all Keswick is using plastic glasses" I replied this is the only pub I've been served with plastic glasses. We left this pub and visited 3 further pubs that night, all pubs served us with proper glasses. We were at the beer festival on the night before and even they supplied proper glasses. I'm sorry but when you pay top whack for beers I don't expect plastic glasses. Won't waste my time going back to this pub.
Colin Munro . 2024-06-09
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Visited Keswick, which was wonderful. Really fancied a good Sunday dinner. The meal came and it was cold. The middle of the mash was cold. The pig in blanket was undercooked and freezing in the middle. Told the bar staff they took it away, and when it came back, it had been microwaved. The Yorkshire pudding was chewy, and you could not cut it. Awful never go again ruined a trip out
Kirsty Wareing . 2024-06-09
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Good live music and welcoming staff
Kenneth John . 2024-05-25
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Terrible food uncooked chips, Charged for & received chips we didn't order! Just avoid if after a nice meal out Lots of other places to go in Keswick
dian pollitt . 2024-05-24
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Not allowed because another football teams been in why are we being associated with them? Didn’t even accept my drink order just got kicked out
Jack Lofthouse . 2024-05-18
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Would love to see the return of the giant filled yorkshire puds!
James Greenwood . 2024-05-16
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Never had food went for an open mike night not to busy but the bar staff and the punter's made the night would highly recommend
Alan Dickson . 2024-05-08
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I bloody love this place. The staff are brilliant food is amazing and beer is good
Gareth Macdonald . 2024-05-05
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Lovely Sunday Roast, just could of been a bit warmer especially the Yorkshire pudding.
David Helyer . 2024-04-28
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First visit here. Lovely old style pub, no pretentions. Pint of Wainwright Amber was spot on. Had steak and chips. The chips were delicious. The steak a little disappointing. Was it cooked in an air fryer? Just didn't have that lovely grilled/fried flavour, and looked fairly unappetising on the plate, quite grey looking. Very friendly service, would definitely go back. Get the steak right and it would be 5 stars😉
Shirley Hall . 2024-04-26
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We went in for Sunday lunch, staff were friendly when we arrived but went downhill from there. Literally the whole time we were there all we could here was one member of staff going on and on and on about the till being down. The 3 roasts came and they were all cold, as was the gravy. The lady that served us was very apologetic, the plates were taken away and the meals heated up, how they were sent out like that is beyond me, we were the only people in at the time so the head heater upper can't have been that busy. Before we left i used the toilet, it was a mess, certainly not cleaned from the previous day, bits of toilet paper lying everywhere, empty toilet rolls lying around and the smell was awful, chewing gum in the urinal, admittedly this should not be there in the first place but still needed cleaned up as did the whole toilet area. Needs better leadership and the basics sorted, let's hope it improves.
Neil Stevens . 2024-04-23
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Went early evening and food was served quickly and staff are friendly but not pushy. Will definitely be back tonight.
Steve Nicholls . 2024-04-18
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Not good enough to serve lukewarm nachos without the guacamole listed on the menu (trade descriptions?), and have off beer on tap at the start of service. Real ale should be checked before service starts for condition, not leave it to the customer to complain. Someone in the kitchen should know the guacamole had run out, and customers informed when ordering in case of a change of mind. We spoke to 2 staff members, one of which was suitably apologetic and went to check with the kitchen. The other cleared the table and went off in a huff when I suggested a good pub would have checked the beer before opening (we were the first customers and there were plenty of staff to have done this). On the positive side Wainwright Amber was in good condition, and the barman who served us at the bar was personable and efficient. I think it a real shame that the pub now appears to be just another anonymous Marstons plc venue with standardised menu. It used to have a slightly quirky great value "local" menu, but now I could get the food anywhere.
Martin Derham . 2024-04-13
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Great place with great, reasonably priced food.
Craig Sharp . 2024-04-10
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We just stopped in for a cheeky pint in the beer garden as the sun was setting. Around tea time and not too busy.
Dean Warren . 2024-04-10
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A lovely village pub and restaurant. A good variety on the menu. Great service and comfortable well presented dining room.
Alicia Gadsby . 2024-04-10
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Uncomfortable moody atmosphere. Waited 1 hour for chicken strips and chips during a quiet period which tasted like children’s birthday party food, never ever returning hahaha
joseph marsh . 2024-03-29
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Lovely local pub, nice beer and food and dogs welcome..
Paul Frankland . 2024-03-18
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Odd Fellows pretty much sums up the bar staff. poor interaction and no appreciation of a standard drink. I’m not a cocktail waiter but I’m sure when asking for a Malibu and coke you don’t expect a large pint of coke with a dash or Malibu! A poorly lead team, by an extremely rude ‘manager’ who is clearly wearing his 12 year old sisters blue Levi’s.
Phoebe johnson . 2024-03-17
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We really enjoyed the visit. Ic and Flic noted this is a more affordable option compared to many of the local pubs and hotels. A very welcoming staff. Had a Wainwright Amber. Excellent. Large rear beer patio. Boss had a coffee plus a sherry trifle cheesecake. She loved it. More basic than many but that is a plus!
MADDOGLEP . 2024-03-11
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Meals for 4 , top notch warm cosy atmosphere cheaper than 3 Pizzas just down the road. Good beer looking forward to live music. They have it all. Oh the Steak was bootifull. Plenty of nosh for your dosh. Enjoy Peeps.
G Drake . 2024-03-09
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Curious little pub in a very tourist town. Good local ales (wainwright) and big food portions. Really quick food if you are on a tight timetable. Had the chicken and bacon club sandwich with fresh cooked chips. Enough for two people. Jim, the landlord, is such a nice fella really welcoming. Definitely would go back
Matthew Watson . 2024-03-06
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Good food, extremely fair pricing and big portions! Second time dining here as of recent. Generous portion sizes and really fair prices considering the area can be more on the expensive side. Really good grub, we got the Fish and Chips, Scampi, and started with the vegan nachos. They could do with a bit of vegan cheese as a point of improvement, and to have plenty of fish ordered in, as that's twice now there wasn't enough in house. I reccomend a visit, there is a kids menu but you have to request a verbal one as there wasn't a print put version just as a warning! Once again, good food and fair price.
Georgia Faye Siddle . 2024-03-05
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Friendly staff. Nothing to much trouble..
Steve Sharratt . 2024-03-04
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Lovely atmosphere, food served was delicious and the owner and bar staff made us so welcome - great evening and brilliant place to take our dogs - Pauline & Ian x
Pauline Jones . 2024-03-01
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Lovely pint of Wainwright's Amber plus friendly service in a classic pub environment. I keep coming back!
Super User . 2024-02-27
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There's a weird smell as soon as you walk in, accompanied by a pretty miserable barman.
Dylan Hickman . 2024-02-18
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We had a party of 12 and a highchair… everywhere was chocker they managed to fit us in last minute staff behind the bar was great food was lovely and fast we really enjoyed the relaxed friendly atmosphere would come again 😊
billie newton . 2024-02-10
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Happy New Year Jobsworth 👴☔ Response 8th February: I'm glad you accept the pettiness award for 2024 which was not in your premises but was outside when seeking temporary shelter from the very heavy rain☕
S C-H . 2024-02-08
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Really enjoyed our visit and chat with Steph, great service and excellent value for money
Alan Spaven . 2024-02-05
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Amazing! Fast service, incredibly professional and friendly staff, and outstanding food.
Jake Snowden . 2024-02-05
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Fabulous beer and food in warm atmosphere with friendly and informative bar staff. Definitely be back.
Graham Russell . 2024-02-05
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Very quiet, but maybe time of year, made to feel welcome, dog friendly, food spot on
Nicola Prior . 2024-02-03
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Called for drinks, very welcoming landlord, dog friendly. Great place to call. Will try food next time.
Janet Hill . 2024-01-28
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Visited here the other week and it seems to have a new owner. Staff were friendly and polite. We ordered food which was really good for the price. I had the gammon and my partner the mixed grill, at the time they had a promotion on so we got 30% off the price of the food. The food was excellent for the price. It's a dog friendly place with treats for the dog at the bar that were free. The food is what you'd get at a pub in Carlisle for example at a very reasonable price considering its Keswick and very pricey if you eat elsewhere in Keswick. Its a lovely pub and the owner took the time to have a chat with us. I gave some feedback concerning the lattes that we ordered because they came in a cup rather than a mug so I found the coffee a little pricey for a cup and would of expected a mug of coffee. My partner and I visit Keswick quite frequently and will make this place a must have place to eat considering the very reasonable price and friendly staff. Great little pub with plenty of seating outside for when the weather gets warmer. See you soon. 👍
Tobias . 2024-01-27
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Lovely staff and a good spot for a drink Update: the new kitchen staff and menu have done a great job. Regular stop off in town now
Rory O Gorman . 2024-01-24
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Wonderfully welcoming pub, dog friendly 🙂 , recommend to anyone.
Joanna Castaldi . 2024-01-18
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Nice pub. Friendly staff. Enjoyed a reasonably priced sunday roast dinner with good sized portions. Would visit again.
Alex . 2024-01-14
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Great pub fantastic food had a mixed grill which id highly reccommend very delicious and reasonably priced, great customer service too if youre looking to eat out go for a thew drinks with a great atmosphere this is the place to go.
Daniel Kulawsky . 2024-01-12
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Great New Year's Eve 2023 great entertainment great atmosphere. The act who was on was hilarious made our night.
julie ball . 2024-01-01
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Went to Oddfellows on Tuesday night because they say they are open until midnight. Arrived at 11.10 and the door was locked. There were people inside so I knocked on the door. A man came to the window and shook his head at me. Either you're open until midnight or you're not - make your mind up.
Vaccary Man . 2023-12-19
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Not been for a couple of years was surprised its changed hands nicely painted food good nice atmosphere Manager and his staff so helpful will return. GOOD LUCK WITH THE NEW GREY PAINT TO BE DONE.XX
Elaine Adams . 2023-11-29
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Good selection of drinks and very good menu with reasonable prices. A nice place to while away a few hours, dog friendly to. Edited from 4 to 5 stars as I did originally give it 5 stars
Stuart Milner . 2023-11-14
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Nice pub, friendly staff. Food was great! Not a lot of spaces to sit if it’s busy.
Kiera Wycherley . 2023-11-10
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We where staying just outside Keswick and knew of this pub so came here to eat and were not disappointed, fantastic steak and very well priced along with the beer, a must if you're up this way.
Clint Barr . 2023-11-02
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Not what it was. It now has a rather poor wetherspoons type menu so didn't eat there The range of jennings beers has pretty much gone...cu.betlabd only now and of course now brewed in Burton. Sad
Alan Willis . 2023-10-31
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Decent selection of drinks on offer at a reasonable price to be fair, Halloween weekend as well..live music was setting up which left seating a bit cramped, so only had 1 drink and then moved on
Adam Etchells . 2023-10-29
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A Keswickwian institution, best known for its long, covered, beer garden out the back it has recently been taken over by a friendly and genuine landlord. Had a superb rump steak for a great price; good selection of cask beers - when they don’t run out due to popularity! Good selection of on tap beers and IPA also nonAlcoholics spotted in the fridge. If you want a proper pub in the Lake District but joy pay through the nose for it check out Oddfellows. You won’t be disappointed.
Rob McG . 2023-10-25
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Food made both me and my partner sick.
Harry Yeldham . 2023-10-08
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Lovely pub, very nice meal with the family Shame Jennings Ales were missing 🥲 Great time had, will definitely return. If you get there at 11:58 don’t worry they open at 12:00 👍🏻🍺
Steve . 2023-10-07
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Cracking pub 👌 good quality food and reasonably priced. Better than spoons and in the centre of town
lee williamson . 2023-10-05
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Fantastic dog friendly pub and lovely bar staff who made us feel very welcome and paid a lot of attention to my dog.definitely recommend a visit and will be back next time we visit keswick
Lorraine Woodward . 2023-10-04
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Was so nice to meet you the other day Jim and have a chat. Was nice to put a face to a name. The beer was spot on, lovely friendly staff and atmosphere, lovely pub.
Tanya . 2023-09-30
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Had a lovely evening listening to a fabulous entertainer with a cracking voice (James Dowse). Friendly bar staff too. I would have given 5 stars but the beer wasn't to our taste.
Gill Hogg . 2023-09-28
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Great pub in the town centre. Staff very friendly. Will be back next time we're in keswick
Daniel Bentham . 2023-09-27
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Sadly diminished post Covid. No food and the beer was just on the turn (Cumberland). Changed hands, all the horse racing pictures have gone. New seating but few customers.
Richard Lowe . 2023-09-27
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Burnt fish, dry veggie burger, cold gammon and peas. Given a free drink as an apology.
Amanda French . 2023-09-22
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The Oddfellows is under new ownership from June 2023. The pub still retains its olde world charm and still provides a convivial atmosphere, a well stocked bar and doog quality pub grub. There are daily meal and drink deals with all food being reasonably priced. The new owners are keen to develop the Oddfellows reputation and the engagement from the owner certainly offers a friendly welcome that would entice you back.
Jon Morrison . 2023-09-16
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Called in on a Wednesday afternoon really quiet Had 2 pints and a mixed grill both were excellent
alan nash . 2023-09-15
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Wir haben einen Tagesausflug nach Keswick gemacht. Es gab die typischen englischen Barmeals. Allerdings war die Qualität der Speisen hervorragend. Ich hatte ein Chicken Tika Marsala und mein Mann hatte Steak Pie. Beide Gerichte waren hervorragend. Lt. Meinem Mann der beste Steak Pie, den er seit Ewigkeiten gegessen hat Die Bedienung war supernett. Danke wir kommen gerne wieder.
Trixi Brinkmann . 2023-09-01
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With the biggest & best beer garden in Keswick and access straight from the lake-ward car park, this is a very popular pub. Its insides are smaller and the bar not easy to access - being effectively also the corridor in the centre of the pub. We couldn't get served first visit and second time, as the heavens opened on a summer Monday, the bar tender was alone, under-stocked, coffee machine-less and, frankly, like a rabbit in the headlights - though I'm sure doing his best. I know hospitality staffing is difficult atm...
Eden Whittaker . 2023-08-30
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I had an excellent meal, beautifully presented and served. Great service. Super pub. My beers in the photos.
Gillian Cohn . 2023-08-23
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Came here on a busy Saturday afternoon in the summer holidays as a group of 8. Staff were lovely and the service was good. We all ordered separate things off the menu and were really impressed! Would definitely recommend and visit here again x
Grace Sewell . 2023-08-20
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Wandered into this pub today with two teenagers and dog, staff were very welcoming and could not fault the food, four happy customers. Well priced, well cooked and served in good time
Mark Clough . 2023-08-20
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Absolutely amazing fish and chips
Connor John . 2023-08-18
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Like other reviewers we (3 adults, 2 children and a dog) waited nearly 1 1/2 hours for substandard food. No apology (a simple "sorry for your wait" would have gone a long way). Happy to take our money though. We won't be returning.
Matthew Cotton . 2023-08-17
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What a wonderful find, after walking around keswick for food we stumbled upon this place. Just in time for food as the kitchen closes at 7.45pm, the owner was so obliging, we ordered our food, didnt have to wait long. For pub food it was excellent quality, and the first pub that has served 'hot' food which remained hot until the last mouthful. Would definitely come back. Thank you Oddfellows Arms. You did not disappoint.
Deborah Smith . 2023-08-17
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Simple food, good beer, decent service. All you can ask for really.
Ben Cottam . 2023-08-14
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Best pub in keswick! forget the dog and gun,it's vastly over rated.okay it's popular but you can't get table even on quiet days,no,if you want a nice relaxing pint and lovely meal get yourself in oddies.and you get some good craic with the bar staff.
Tom Barraclough . 2023-08-13
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The ultimate Southern fried chicken burger is a definite winner. Lovely pub with yummy food, delicious beers and a friendly atmosphere.
elizabeth anderson . 2023-08-13
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Looked around for a reasonable priced pub with food and came across this one, and honestly best burger I've had in a while! Both me and my partner got the ultimate chicken burger and we sat in silence it was so so good. Definitely coming again Lovely staff too even when there was am issue with the kitchen they made sure we were well looked after
Becca Leanne . 2023-08-13
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1438 Opinions
Got overcharged and it was impossible to get the money back! Coffee was disgusting, they charged us for two cups of tea instead of one and even the soup came from a can. Outrageous service. Please save your money and nerves and dont go there.
89 Opinions
Called in for a pint. There was a singer on, and did she have a strong voice. Excellent entertainment for a wee while on a Sunday afternoon. I'll call in again if I'm passing. We popped in on Saturday night to see about something to eat. It advertises food outside. One of the staff told us that the kitchen was closed whilst undergoing renovation. Friendly and helpful staff.