The Grosvenor Restaurant at Hales Hall in Staffordshire Moorlands

Not keen on the New Winter Menu. Lunches are all described as "Light" at £13. Is that an excuse to provide SMALL portions? It pains me to say this but there is nothing affordable to tempt me from the new Lunchtime Menu. There used to be special offers and food theme nights and special prices for senior citizens - not any longer. The upshot is that I will visit now only rarely whereas I used to be a regular customer! Prices keep on rising at this venue but I'm not sure the standards of food are keeping up!!! LOL

Went on a quiet night, which was just what I needed. Brilliant friendly staff all round. They take the time to look after you, by checking if everythings ok and making conversation. They really do, work hard up there, and its always clean :). Not to mention, the "Beautiful Atmosphere" Took this photo of there building, during my foggy evening out...

I absolutely love this place. Always greeted by friendly, helpful staff and the atmosphere is amazing. Beautiful building and surrounding countryside. Been for breakfast and lunch a number of times and always nice and decent price

Great food, service was very attentive. Amazing atmosphere in the dining area with the old house features and oil paintings etc. really looked the part.

Party of 4 adults. The food was average overall. 2x fish & chips x1 burger and x1 beef roast. Fish slightly over cooked but edible. Beef roast was excellent. Burger, was dry and bun soggy... The prices have seen an increase over the past month across the menu range and this was compounded by an annoying factor, as we were charged an extra £3 for more gravy (50 mls ish)for the beef roast along with a cost of £1.95 yes £1.95 for a dash of lemonade with a J20.. This certainly left a sour taste and we question whether we visit this restaurant again....

Had a most excellent steak here. Not overpriced in fact I would have expected to pay more. The atmosphere was great and the building itself is amazing. The staff were everything you'd expect from I higher standard restaurant.

Absolutely brilliant and professional customer service from Sarah who helped to organise the celebration of my Dad’s life. Buffet food was excellent and the coach house was the perfect venue and setting. Nothing was too much trouble and Sarah met with us a couple of days before to test the equipment for a slideshow in memory of my Dad.

A really nice location and a really good English breakfast. We were there twice and both times it was super comfortable.

Was there last Wednesday with my daughter we garlic mushrooms and the spicy soup for starters and Gammon eggs and chips for mains food was lovely Staff was very friendly and helpful love it at the Grosvenor Restaurant at Hales Hall

Four of us went for breakfast, plenty of parking, service great, good hot and delicious.

Had Sunday lunch and was very nice.

We loved our meal here. We were able to get a table last minute , and really loved the beautiful building. The portion sizes were huge and really delicious. Our only complaint was when parking, as it was a cold evening the main doors were shut, and we thought the entire building was closed and couldn't find our way in.

We had a lovely meal, 5 stars for the chefs and staff at this charming restaurant 👌

Rebecca and staff were helpful. Food was excellent. Will definitely recommended to visit.

I had good experience to have dinner.

An absolutely wonderful place. Typical of the English countryside, a historic house now a restaurant, they cook very well. Above all, very kind.

Excellent food. And good service on a busy day. Breakfasts are very good value and tasty

Beautiful location, good food but absolutely terrible service. We were seated in a separate room, empty room, instead of the main room (where there were a few tables available) where all the waiters were actively serving customers. I, therefore, had to walk to the main room a few times to request for stuffs as we were not exactly looked after.

Went with my sister and her partner for a meal last. Heard rave reviews about the place but sadly was let down. First we were shown to our table and had to wait nearly 15 minutes before anyone came to take our drinks order.we then ordered our food two of us had soup it came out but we had no spoons so they went and got them then they had forgotten our bread. On to the main course the vegetables had been over cooked and had no colour. I had steak with peppercorn sauce needless to say that was forgotten so I had a wait for it. Pudding was ok. Have to say the table behind us had similar issues. Those these are not major problems it is very frustrating and it seems not everything is run smoothly. We even had to bring forward our reservation forward by 30 minutes as well for them.

We booked a dog friendly table in the library and were the only guests in the room. That wouldn’t have been a problem but apart from taking our order and bringing our food, we didn’t see anyone! Actually, that’s not quite right because half way through our meal, which was delicious, a staff member came in, ignored us completely and started clearing away the cutlery from the other tables. We did raise our concerns when our plates were collected and the staff we spoke to were apologetic and courteous but that didn’t make up for the over all lack of customer service.

Visited the Grosvenor with friends, welcomed by the decor and the option of a cold crisp Aspalls cyder. I ordered the butchers mixed grill, coming with a rare rump steak, peppered pork loin, gammon, lamb, sausages and an egg. Everything was right with this meal even down to the side attraction that came with the meat, tasty on the vine tomatoes for bursts of sweetness, peppery rocket salad to break up the savoury, and crisp chips to round it all out into a substantial meal. Different cuts of meat were all cooked to perfection, can't really ask for more from a mixed grill. I followed this up with a sticky toffee pudding, coming with a rich decadent toffee sauce and a thick custard to pour. Texture of the pudding was a classic steamed pudding affair. A true dessert in my books. If you live anywhere in the surrounding area's it's worth going a bit out of your way for what is essentially an enhanced version of home-cooked pub fundamentals.

Fantastic food, great atmosphere.

Breakfast good service was great and with a smile

Lovely food great for kids with a lovely play park

A real gem is the Grosvenor we love it

Fabulous food and service as always. The Grosvenor never disappoints. Always excellent

Been here a few times, came yesterday and had the most amazing afternoon tea, even better food than the Savoy. Included was tea/coffee and a cocktail. Couldn't eat all the desserts and took a few home. Amazing food for amazing value. PS the mixed grill on steak night is top notch too.

We had my mother in laws 80th birthday meal here today. The food was fantastic and the staff were very friendly and accommodating and made it very special for her. Lovely old traditional building aswell. Thank you

Went here for my Aunties wake it was a lovely place, lovely staff and buffet was amazing

Fabulous surroundings like been in Downton Abbey

Thai curry and Basmati rice...had to ask for it to be warmed up, it was cold. Came back warmer. Ramekin of solid rice which was glooped together, not a bit fluffy, still not piping hot. Bowl of liquid with tiny bits of chicken floating in it, no pepper, onions or anything. Microwave rubbish. The desert was nice despite not being much choice left. No decaf Latte coffee, just incredibly strong instant like gravy. Absolutely won't go there again.

Great Sunday lunch. All the staff were great. Liv our waitress was in particular outstanding 😊

Amazing food and great location. We've eaten here several times and every dish has been top notch.. Steaks, steak and ale pie, beer battered fish, and our favourite - Moules & Frites! Only issue we have had is from other diners, such as inconsiderate parents playing tablets on full blast for their kids so they could enjoy a few pints.

Great food, fantastic customer service and reasonably priced.

This is a lovely venue to enjoy the superb food which is reasonably priced and served well. Staff very pleasant. There is a special offer, at lunch time, Monday to Thursday for senior citizens, two courses for £12.95. We just went straight choosing off the main menu but when we saw the sweets, we realised that we should have gone for the offer which was pointed out to us by a member of staff. Will definitely go again and opt for the two courses offer.

Had a lovely evening, food was really nice and good value, staff excellent, love the hall.

Beautiful building , superb high quality food and helpful staff. There is disabled access around the back which could do with being signposted as we circled the building trying to find the way in. However once inside, everything was perfect. Over 60s discount for the two course meal too.

We had a lovely, tasty breakfast and the setting was lovely, but unfortunately it was extremely noisy. The waitress had to really shout to be heard, whilst a gaggle of noisy children tore around the restaurant. The food was really well presented and I'm guessing local produce as the quality was high. Unfortunately the atmosphere let it down, which I'm guessing can't be changed as the restaurant is part of a family holiday park.

Love this place , staff friendly, food excellent, plenty of history to the house too . A must .

Fantastic Easter Sunday meal , And a big thank you to our waitress ( tillie ) who made us so welcome , with a little humour 😀

Everything is excellent. The sirloin steak was so juicy and the calamari, goat cheese mousse (starters) were very tasty. Merlot red wine very delicious too. Child-size burger and chips excellent. Service friendly and nice, no service charge. Atmosphere is amazing, so historic and elegant. For this quality and portion sizes, the price is still budget -friendly. Strongly recommended.

We had a meal on the friday The vegetarian options were gorgeous I had the mushroom spinach and truffle pudding It was amazing The service is brilliant all staff are very helpful and friendly You really feel relaxed The restaurant is gorgeous We had breakfast before we left on the sunday Again the food and choice were top notch I cant say anything negative about this place Cant wait to return

Amazing meal and atmosphere. Located in an old hall the dining area has been very tastefully decorating making for a relaxed dining experience. The menu is limited so you know everything is fresh, there will definitely be something for everyone on there, and the wine list has a good selection of well chosen wines. We had the calamari and confit duck for starters, they were sublime - as for the garlic sauce if it doesn't come with the order, it's is amazing! For main course we had the chicken and pork, again, freshly cooked, plated beautifully and so so tasty. We really couldn't manage a desert after that but the staff did let us have the lime and lemon ice cream, a sublime palate cleanser! If you want excellent food and relaxed dining then this is the place for you. Will definitely be back!

What a fantastic place, all of the staff were professional polite and really nice. The food was excellent . We will be going again as it’s well worth the hours drive from where live. Keep up the great work.

1st time visiting after a lot of good things said about the breakfasts. Spot on, Hales hall breakfast (with an added extra sausage) is the epitomy of a full English breakfast. All staff were great, will be returning. Easy 5*

What a gem ...beautiful restaurant food and friendly staff and service ...my favourite place

Beautiful food in a lovely building 5stars all round

Nice breakfast, great service. They lose a point as they got an order wrong. But they did give a free drink as an apology.

Great location, superb interior of the restaurant with very elegant touches, the restaurant it’s like eating in a mansion. Great selection of drinks. The menu is a bit limited in choices, would of loved to see more selection of starters as there plenty of desserts. Overall food has been tasty, warm enough, good portion size and decent prices. Staff could be a lot more attentive to the customers. The place has a lot more potential than it offers, and it would be absolutely amazing to actually have a room maybe that you can visit for all the old items exposed on the stairs and around the place. Maybe also considering to have a special menu of food and drinks designed to fit in with the atmosphere as well as having the cutlery/ glasses/ plates etc in line with the vibe of the place. The menu could also benefit off having it printed on a different colour rather than carton colour and black writing as it is very hard to read. Big carpark around the back and easy to find the location. Would come back to try the breakfast selection and the sunday lunch.

Great breakfast as usual 😋 great friendly staff highly recommend *****

Our first visit was for a birthday party. The buffet selection was wonderful with charcuterie, chicken kebabs and a delicious roasted black garlic aioli. The staff were brilliant, friendly, helpful, polite and welcoming. The drink selection was extensive and reasonably priced. I am looking forward to our next night out there.

DO NOT GO HERE I WENT 2 weeks ago and it was horrible the horrible lady the chef was horrible honestly the food tasted like sweaty feet I also took my mum for a meal for her birthday she didn’t enjoy her food also she had bad food poisoning afterward please sort your food out thankyou

The dining experience is first class with excellent food and great service from friendly helpful staff. This is our 3rd visit. We've had roast dinners which were excellent and afternoon tea which was a great experience with tasty sandwiches and delicious cakes.

Food was lovely, when you could actually get to eat it. Managed to have a meal and 1 drink in the space of 2hours. Felt too busy for them to handle. Asked the waiting staff 3 times for drinks and desserts just never materialised.

Excellent food and excellent service. Great atmosphere.

What should have been a pleasant pensioners afternoon lunch, turned out to be an Arctic survival trip! Several steep steps to the front door without any hand rails. The library where we were shown to was extremely cold and uncomfortable, with cold hard chairs. The empty unused fireplace was barely compensated for by a few small plug in radiators. It would have been nice if their had been a real fire rather than a TV screen on the wall showing one! The food was not of restaurant quality, neither was the service. Very disappointing experience. I shall not be returning!

Excellent food beautiful building friendly staff

Amazing ambience and great food.

Stay away, do not visit this place as it’s too awesome, great food and brilliant atmosphere. Very very impressed.

Wow What a lovely surprise Taken out by a very good friend and had the smoked salmon and leek risotto followed by malteser cheescake Both delicious Highly recommend

Can't rate this place high enough.

A great birthday experience. The food was cooked as asked for. The service great (especially the smiles). Cant fault it at all.

Visited here lots of times always very good

Lovely evening they catered for 30 so they did well. Great entertainment as well We had a lovely time thank you

Food was good, service was slow.We only had an hour and half.The service was so slow we had to leave before desert or coffee. So only go if not limited to time.

Attended this afternoon for a work Christmas lunch with about 19 others. Room was fantastic,very atmospheric. Food was amazing and staff were top notch. Can't praise highly enough,thank you.

Greatfull for the restaurant having a Sunday take away service. When plans change and you can't go out for tea and there's no food in the house. Ringing and finding out there was still take away availability amazing news! Even better was the beef was beautiful and the potatos were seasoned well. Parsnips weren't hard and the gravy was beautiful to top it all off. Made a day turned upside down into a fabulous meal at home. Thanks soo much.

We had a wonderful dining experience here yesterday. Firstly, the wait staff are outstanding. Of all the positives of this restaurant, the service provided is its greatest asset, in my opinion. The wait staff are genuinely friendly and helpful, professional yet keen to establish rapport. The dining area itself is very well designed, making use of the history of the building while adding a modern touch. The food was amazing. From the lunch menu, I had the calamari followed by the roast beef dinner. My husband had the ham hock terrine and then rump steak with chips. Everything was cooked to perfection and absolutely delicious. I am already planning our next trip!

We went for breakfast, as ever it was really good , piping hot & delicious. The Christmas decorations added a festive twist.

I cannot rate this restaurant highly enough. We are always greeted with a warm welcome. Food is absolutely delicious with good sized portions. Beautifully decorated at the moment with Christmas festivities, if you haven't been before you must try this restaurant out. The architecture of the building gives a grand feel and the atmosphere is so relaxing. It's one of my favourite places to go.

I booked a table as I was recommended it by a friend but it was absolutely atrocious and I shall not be returning! Located on a caravan site there is no signage for this restaurant or parking, instead it was lucky guessing where to abandon your vehicle and which door to use. The front door was stunningly decorated with large Christmas wreaths, however there was no railing up several steep steps and no sign or indication that these closed doors were the way in. The interior is indulgently and extravagantly decorated (aside from the ripped canvas painting in the library which gives haunted house vibes). The vintage Christmas decorations currently up are charming. Once inside there is no greeter in the entrance hall and the “wait to be seated” sign is three rooms over from the main entrance. After a short wait we were shown to a table in the library (as we had a dog) and were told menus would be coming shortly. After 5 minutes at the table without menus we were told to move to a different smaller table (our original table remained empty during the 2 hours we were there). The library that we sat in was very cold, this is understandable in old buildings, however utilising the fire place to have a fire would have been a lot more useful than the Christmas decorations and tv showing a roaring fire was. After 5 minutes of sitting at the new table we ordered drinks and requested food menus, and a further 10 minutes later ordered our food. Ordering a starter and main seemed to confuse the waitress who wanted to take starter orders first and come back for mains orders once starters had been eaten. However, we were already concerned that there would be delays with the food (due to the poor service in taking the orders and lack of drinks delivery) so persisted in ordering the starters and mains in the initial food order. We had to go to the bar to request our drinks again as they had yet to be delivered 20 minutes after ordering them (drinks were a sparkling water and Diet Coke so hardly complex cocktails). The food arrived 30 minutes after it was ordered, starters and mains together which struggled to fit onto the smaller table we had been moved to. A second set of cutlery was also not brought. Once the starter was eaten the main was colder than ideal. The food itself was tasty, however no better than a standard gastro pub and did not make up for the very poor service. While eating we were not asked how the food was. We were offered dessert menus when our plates were cleared but had to flag down a passing waitress to order 10 minutes later. We ordered two desserts and two hot drinks. The Earl grey tea caused great confusion to the waitress who asked if this was a drink and was served in a mug rather than a teapot which would be expected from a restaurant. 25 minutes after we placed the dessert orders we were served with two bowls of luke-warm apple pie and custard. We both found it to be completely inedible. The pie was bland, pastry thick and stodgy, and had an odd taste to it. The apples were not seasoned or spiced. After waiting a further 10 minutes without the plates being cleared or a bill offered we went to pay at the bar. The bill was £12 overcharged which we had to argue with the team leader to get lowered to the correct value. It is also worth noting that the toilets were not sign posted either and the door to the gents was propped open giving full view to the urinals to any passers-by. It’s such a pity that this restaurant was so disappointing as with a little training and more attention from the staff this could be a delight.

Amazing place. Had a lovely meal, with the nicest staff. Friendly service like this is actually quite rare, but every single person we encountered was just really nice! Good range of vegetarian options. Portion sizes very generous (sadly we were too full for pudding 😭)

First visit for a lunch had heard the food was very good and I was not disappointed. We had a soup & sandwich which was lovely, very filling. Homemade soup and a tuna roll with chips & salad Very pleasant staff. Would definitely go again

Amazing food here. Great gluten free and veggie options for breakfast, lunch and dinner. Would definitely recommend!

Beautiful building and fabulous food and atmosphere. Would highly recommend to anyone. Our waitress Becky was so helpful and bubbly and my friends and I had a wonderful evening.

Had one of my best steaks ever. The starter was great too. I'm definitely going back.

Best Sunday roast ever, beautiful 😘

Excellent service, good value for money and lovely staff. We celebrated our 50th wedding anniversary with a delicious breakfast. Many thanks.

Always a lovely meal at reasonable prices. Have a good variety of gluten free. If I was to ask for anything it would be for an extra choice of g/f desert. Otherwise everything great 👍

The roast of the day (beef) was incredible! We definitely could have had seconds! Highly recommend! We also had a pudding, we had cheesecake of the day (red velvet) & Bakewell tart - both delicious! The staff were fab with our little boy too!

Absolutely shocking,all veg was hard as rock, service bad, only thing worth eating was mashed potatoes and the meat

Absolutely stunning place to visit. Food is outstanding. Staff very friendly and happy to help.

What a stunning place with excellent food and service. Lisa is a credit to the establishment, 100% recommended!

Great food, menu and service, best value and setting in the area, definitely recommend a visit

Fantastic food, good quality and delicious, reasonable prices and plenty to offer

What a hidden gem! Had a fabulous meal with friends. The food and service was first class and reasonably priced too. Will most definitely be returning. The restaurant was full and as such there was a lovely atmosphere. Strongly advise you book well in advance to secure a table. Thank you to all the staff for a wonderful evening and a special mention to Morag.

Fantastic food, friendly and helpful staff 👌

Had a fantastic meal and the couple from Manchester were so happy I picked to eat there they are coming again they said they were so going to tell all there friends how fantastic it is and the service second to none

Super breakfast and staff so helpful..... Had my kids with me and they were looked after so well....

5 star breakfast in a 5 star location. Excellent and swift service. Very attentive staff

Fab breakfast. Lovely friendly staff.

Great place...will be back soon 😊

First time at the Grosvenor and really looking forward to going back! The coach breakfast is massive….bit appetite required for it! Wife had the eggs Benedict which she absolutely loved. You won’t regret going there 👌🏼

Замечательное место.вкусная еду.хорошие цены.очень рекомендую.

Lovely food, great portion sizes, good atmosphere, amazing cocktails

Always have a great time here! Amazing food and equally as amazing service. Staff are brilliant and nothing you ask is too much. Recommend to everyone I speak to and return whenever I can!

Absolutely fantastic food staff too are lovely. Will definitely visit again 😊

The choice was great, but my main meal was not hot enough. The dessert was lovely. The service was slow. I probably won't go back there.

A large party for a birthday celebration. Food was excellent. Staff were helpful, efficient and friendly. Restaurant decor was unusal but in keeping with the age of the Hall. Well worth a visit.

Lovely food and service, too many flies