Based on 251 opinions finded in 3 websites
Based on 251 opinions finded in 3 websites
Nº 207 in 268 in South Northamptonshire
Nº 54 of 72 British in South Northamptonshire
Opinions
Great atmosphere and value. Andy and Susan are very friendly and made us feel very welcome. Hope they will start doing food soon
Tilly Sleem . 2024-10-18
MORE AT Google
The landlord and landlady were so friendly and accommodating,the wine and the real ale was of good quality and obviously keeps a good cellar will definitely return
Denise H . 2024-10-16
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First time eating here since the new landlords came in. Came for Sunday roast. Food was excellent. Beautifully presented, delicious & plenty off it Price was a little above average for this area but it was worth every penny. Thoroughly recommended.
Debbie Punter . 2024-10-07
MORE AT Google
Fabulous Sunday lunch. Beautifully presented, very tasty & plenty of it. Very attentive & friendly staff Will be back.
Debbie P . 2024-10-06
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Was passing through and stopped for a drink. Lovely old pub with timber beams. Friendly landlord who could actually remember my name and what I was drinking!
sid b . 2024-10-01
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A lovely pub, with a great atmosphere! Welcoming and friendly hosts - Under new management, such a warm welcome on their official opening night on Friday. A good selection of beer, wines & spirits - with a fabulous live music on their opening night - thank you for such a fun evening.
Ceremonies by Emma Jane Reed . 2024-09-30
MORE AT Google
A lovely pub, with a great atmosphere! Welcoming and friendly hosts - Under new management, such a warm welcome on their official opening night on Friday. A good selection of beer, wines & spirits - with fabulous live music on their opening night - thank you for such a fun evening.
Ceremonies by E... R . 2024-09-30
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Nice small village pub atmosphere. Food was great value for money, excellent service.
Yaboi Beer . 2024-07-29
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Great pub, lovely hosts, had a fun time. Great outdoor space with beautiful garden.
Leanne . 2024-05-29
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Called in today for a drink and a meal the food is home cooked and excellent and the service was great will definitely be back
Ronnie Morgan . 2024-05-10
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Food, friendliness, location perfect.
Theresa Smith . 2024-05-09
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We have just moved to the village and have been so warmly welcomed by the landlord and landlady, it’s made us feel we made the right choice to move here. We had an amazing meal Friday night (Hunters Chicken and a burger) we thought we would try Sunday lunch. Well we weren’t disappointed. A really generous plate of food for a really good price. We have been back several times and will keep coming. It’s like home from home.
Jacqueline D . 2024-05-08
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What an absolute gem , lovely warm welcome from both landlady and locals alike. Very accomodating and a beautiful pub full of character. Will definatley be going back and looking forward to trying their food too. Ale was tops and menue looks fab too.
claire king . 2024-05-08
MORE AT Google
"Where everyone knows your name " very local pub, very nice clientele...
Martin Cox . 2024-04-24
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Lovely Village pub, friendly staff. Wide range of food and drinks. Clean and tidy Dogs welcome. Well worth a visit.
Tracy Caiger . 2024-04-14
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We had had a somewhat cold and wet walk and were able to relax here with hot chocolate milk, a relaxed atmosphere and a varied menu.
ROEL A . 2024-04-10
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Impromptu visit as our car broke down, everyone was so friendly and welcoming and when we got stranded the landlord even drove us to a nearby hotel. Reasonable prices , dog friendly and even show sport (made waiting for the AA less arduous. We didnt have time to eat but the food looked and smelled amazing . Highly recommend, beautiful pub in a beautiful village.
Michelle Duncan . 2024-04-08
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Although we arrived too late for food on Mother's Day, the landlady kindly offered us the option of ordering/eating a takeaway! What an amazingly friendly pub. Thanks for making us and our dogs welcome
m ringwood . 2024-03-10
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My husband and I popped in randomly after having been driving for a number of hours. It was very dark inside but once we sat down the bar attendant did put some additional lighting on. It was a miserable wet and cold February day so a real shame that neither of the two wood burning stoves were on. We got the impression the pub was trying to save money. We were a little chilly but ravenous so we stayed to eat. My husband had a toastie and chips which was fine and fair value for money. I opted for the nachos - so disappointed when they came out; literally a handful of supermarket tortilla chips with a few splodges of supermarket-style salsa and runny guacamole dip on the side. Judging from the other reviews it looks like you have to select the items from the specials board specifically marked ‘homemade’ to eat well at the Griffin. I did see ‘homemade’ chilli on the menu and I wish I’d selected that. In my view the pub would be better off offering a small handful of decent homemade dishes only. The other (microwaveable?) dishes are going to hinder your business.
laur-jane84 . 2024-02-24
MORE AT TripAdvisor
Was at a ninety birthday party 🤓
Michael Moreby . 2024-02-18
MORE AT Google
Food was amazing as always, the Sunday roasts are so good! They cook it all from fresh and it's a proper Sunday roast with no airs or graces, will definitely go back ❤️❤️
Chloe Draper . 2024-02-11
MORE AT Google
I watched the Arsenal/Forest game in here. It was a great pub with a lovely homemade food menu which is not something you see very often nowadays. Very good prices on the beer and food. I will be back with my family soon.
Brigid H . 2024-02-02
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Popped in for lunch. Had a lovely homemade Chilli and a cold pint of San Miguel. Sally behind the bar was very friendly and ensured I had everything I needed. I will be back with the family to try the homemade pies as soon as possible.
Peter . 2024-01-17
MORE AT Google
I popped in for some lunch and was not disappointed. I had an amazing homemade Chilli and refreshing pint of San Miguel. Sally was very friendly and ensured I had everything I needed. I will be back with the family as soon as possible to try the homemade pies.
Michael Forbes . 2024-01-16
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2nd visit (first I thought maybe an off day) but how wrong, lady behind bar (Sally I believe) is nothing but rude! Doesn't talk, placed drinks down and took payment with out even muttering a word, even after I said please and thank you etc, heard her speak to a local lady very rudely, village pubs struggle yet you have the most unfriendly landlady and landlord. Spoke with several locals who said its a regular thing being grumpy, will not use again!!
TJ rcAdventures . 2023-12-28
MORE AT Google
Had a lovely lunch at the Griffin, menu had excellent vegan/veggie options, food looked and tasted great. Andy and Sally are super welcoming, would highly recommend
AshleighL206 . 2023-11-06
MORE AT TripAdvisor
Great food and service. A friendly pub with prompt service.
Annie Holland-Oakes . 2023-09-16
MORE AT Google
Nice little pub but sadly no food
Elaine thegriff . 2023-09-10
MORE AT Google
Very good staff very nice it was excellent.
Peter Green . 2023-08-31
MORE AT Google
Typical village pub. One of in Marston chain. Quite busy with local customers.
Tomek Ikea . 2023-08-27
MORE AT Google
We popped in for a drink whilst in the area and despite it being a chain pub the place and the landlady had so much personality. The ale (Youngs when we visited) was kept well and a good selection of other beverages for the non ale drinkers amongst us. This is a cracking little find, food and drinks served from noon each day and a good selection of specials alongside the stock Martstons menu. If you like a good, traditional, historic country pub in the area then look no further. We will certainly be going back with a view to sampling the food offer before summer is out.
Stephen Burrell . 2023-08-13
MORE AT Google
Fantastic pub at the heart of the village. First time visiting, but won't be the last. Made to feel very welome
Philip Jones . 2023-08-03
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Went in for birthday meal and drinks, had an amazing night, great food, great atmosphere, lots of laughs, very welcoming. Delicious steak, hunters chicken just to name a couple.
Deborah Bentley . 2023-08-01
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Visited for Sunday lunch. Decent village pub with friendly staff serving good pub food and beer
brian malam . 2023-05-01
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Lovely pub food and friendly service
Chris Rhymes . 2023-04-22
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Good fish & chips are served here plus ales are good too..
Rosli Khan . 2023-04-19
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Wonderful, low-key, village pub with good food.
Lee McCoy . 2023-03-11
MORE AT Google
WOW....the food was amazing great value for money the staff went above and beyond will definitely be recommending to family and family
rachel howard . 2023-02-10
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This is a lovely little pub in a very small sleepy village on the very edge of the Cotswolds. I have been going to this pub for years and it’s never really changed all that much, which is a good thing. The beers are reasonably priced which is my favourite part and the meals are just good old pub grub, it’s never tried to pretend to be anything it’s not which is why I love this pub.
Pub Reviewer-UK . 2022-12-27
MORE AT Google
Amazing building, staff friendly and well kept beer
Lee Taylor . 2022-12-15
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Where friendly owners and staff and meals really nice 😋
Anja Lund Harrison . 2022-11-04
MORE AT Google
Fantastic local Pub with good food, highly recommended 👌
JR Gash . 2022-10-22
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Food is nice and reasonably priced 👍
Tracy Watts . 2022-10-21
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I’ve not been here for a number of years. The breweries corporate stamp on this pub is evident. It was once a traditional country pub serving home cooked food with an excellent landlord.
Ken Langdale . 2022-08-30
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Friendly pub,very welcoming and top quality food..
John Morris . 2022-08-29
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5* Great food & drink at an affordable price with excellent service with a smile from Sally and Andy! I highly recommend!!
Tim . 2022-08-28
MORE AT Google
Well nice! We had a really good time here!
Renátó Rácz . 2022-04-16
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Nice pub, friendly, nice beer but the food let it down, not good. Shame but I wouldn't go back and eat
Colin Beever . 2022-04-04
MORE AT Google
Really busy pub in village offering a good range of food with great specials when I visited. Good sized portions so you won't be hungry and certainly not a 'small portion on a big plate' venue. Separate dining area away from main bar area. Pub hosts quizzes / has TV screens for sporting events.
Alan Dupre . 2022-02-27
MORE AT Google
Awesome village boozer. Had a meal with the family in a lovely atmosphere. Can’t wait to use the amazing beer garden and outside bar in the Summer.
Peter Flaherty . 2022-02-18
MORE AT Google
Lovely little local pub serving decent food. Nothing too fancy but good quality, reasonably priced, and a friendly welcome. If you are traveling on the A361 and want a bite to eat, it's worth popping in.
Keith Milner . 2022-02-07
MORE AT Google
Love it Sally Ann,Andy and the staff are friendly use it a lot, good food and drink. Dogs and children are welcomed.
Judy Gardner . 2022-01-25
MORE AT Google
Really friendly, a cozy warm atmosphere.
Laura Barton . 2021-12-31
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Very welcoming, especially dog Friendly. Nice food and pet loving staff.
T P . 2021-12-11
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Spot on service from the staff. All Very friendly. It was late afternoon but they were happy to serve a fresh home cooked style Sunday lunch for 2 was the size to feed 4 , And tasted beautiful..A+++ for food staff and location Thanks
Just Dodgy . 2021-10-17
MORE AT Google
First time here and will definitely be going back. Food good, friendly staff, Good atmosphere they even did a little something extra for my son as it was his birthday. 👍😊
Sarah-jane Leahy . 2021-09-20
MORE AT Google
Great service, beautiful atmosphere and value for money Thank you
Perdeep Chandarh . 2021-08-30
MORE AT Google
Nice pint and food very good .and very polite chatty landlord .
Frank Swarbrick . 2021-08-18
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Beers good and chips are cheap'ish.😁
peter west . 2021-08-12
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Looking for somewhere to eat after a visit to Canons Ashby (NT) we found the Griffin as we entered the village from a long country lane, If we'd been on the main road we would probably have missed it. We were warmly welcomed and, despite Covid precautions, we found a pleasant table by a window. The menu and specials board looked inviting, but when were told it was 'grill day' with steak or gammon at £7 each - two sirloins were the order. Both were slightly more cooked than the medium-rare we'd ordered, but both were tender and very tasty, as were all the accompaniments. Good quality Merlot (for her) and Malbec (for me). Very reasonable price as well. I'm sure we'll return.
Esman49 . 2020-10-22
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Great atmosphere good food friendly staff always have a good laugh Pet friendly Beer is always good Five star
Tinamary5678 . 2020-02-13
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Enjoyed a post walk drink with a friend. We did a circular walk towards Thorpe Mandeville. Staff were friendly enough. Bit unusual to see xmas songs on the tv, it added to the cosiness. The menu looked attractive.
Steve W . 2019-11-14
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The Griffin is a lovely village pub. It has a warm environment and friendly staff. Andy & Sally are very welcoming and it’s also a very dog friendly pub. They serve good pub food. Would recommend highly.
LadyYolanda . 2019-09-11
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Light lunch -3 of the light bites for £12 The Halloumi fries were very greasyGood nachos,Burgers were well received by husband and brother,Staff very friendly Room out side to eat.Steps to get into the front door,Would be happy to come back again and try more of the menu
rowankatherine . 2019-09-08
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We decided at the last minute to have a meal at the Griffin tonight and were greeted with big smiles and friendly, warm hospitality.The inside of the pub is cosy, with a kids corner - toys, games, books - a real lifesaver! The menu, though, was surprisingly extensive. We had a kids meal (sausages, potato waffles and beans - great), 2 x the Fisherman's Feast (an amazing array of seafood and fab chips), the Mixed Grill (large and yummy), and the Hunter (grilled chicken breast with bacon, BBQ sauce and melted cheese - fab!!). The prices were excellent, and we got the 2 meals and a bottle of wine for 20 pounds deal. There are amazing specials each day (eg. Burgers for 6 pounds on Monday).I would highly recommend and will be back ASAP.
miscellaneousnerd . 2019-06-08
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A real village pub which is very loved by the locals. Friendly staff and a good pub grub menu. Food was good and we left full! Marston ales........,
Blibblub09 . 2019-06-02
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I always enjoy the food the hospitality and the locals a great evening a traditional country pub it’s got a great evening atmosphere
Stokeyblokey1 . 2019-04-23
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Popped in for a hassle free evening meal. Met with a friendly welcome and delicious fish and chips. Will be back again soon
mims702 . 2019-03-01
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Whilst glamping nearby we stopped at this pub for a pint and bite to eat in the evening, although the kitchen was closed the landlord and lady were more than happy for us to order a takeaway and eat it there...thet even provided menus and the pub phone to call on! They were more than welcoming and sat chatting with us at the bar in between serving the locals who clearly adore them and the pub. Good selection of Ale on Tap and pints at £2.60 are certainly not to be sniffed at. I'll certainly be back during my stay! Guys you've certainly nailed being good hosts, thank you!
PeteJelley743 . 2018-08-05
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Pleasant village inn with good atmosphere Lunch - good pub grub with good Saddle Tank beer Nice service , not expensive
Mike Y . 2018-08-03
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I booked by phone specifically to watch the England world cup match and was told that our table had a clear view of the tv. On arrival a different staff member said that all clear view seats were for the locals. Our table was behind a wall relative to the tv. This mattered to the football fan I had booked for, very much!It was too late to find somewhere else. We shuffled around and spent the 2 1/2 hours of 'the game' asking people to sit down so we could see, standing ourselves ( though trying to eat), and peering round large bodies. It was not such a good experience.
Lyn M . 2018-06-26
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This Marston's country pub proved to be something of a disappointment. Although clearly popular with the "locals", our Sunday Lunch, whilst very filling was all a bit bland and tasteless. We ended up wishing that we had gone somewhere else.
BobandJosie . 2018-06-07
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good looking pub,,, but don't eat the food,,,dry, overcooked,tasteless,,,the worst we have had for a very very long time,,,horrendous we both left 90% ,, avoid
Stephfeb . 2017-12-19
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Walked from Cropredy up the canal and across Macmillan Way. Had to negotiate a number of electric fences across the footpath but finally arrived at The Griffin. Very welcoming. Good special board which my wife and I both ate off. Marstons beer on tap. Two main meals, 3 pints and a coffee came to £30. Good local pub with freshly cooked food
MartinWG . 2017-11-25
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Found the Griffin just off the A361 at Chipping Warden for a lunchtime stop.
millersboy2013 . 2017-10-24
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Lovely rustic pub just off the A361. Always guaranteed a warm welcome by Sally or Andy. The food is simply prepared with quite a bit of choice and not over priced. Often there are daily deals which are good value. You can even bring your dog!
angiep51 . 2017-08-08
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The course was in excellent condition. Rooms were very comfy and all amenities there. Staff very helpful. Good helpings of food
Brenda C . 2017-06-29
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We were staying nearby, so visited this local village pub. It has a lovely welcoming landlord Andy. We has a lovely well price meal. No doubt that we would visit again.
KateJ40 . 2017-06-04
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Después de completar nuestra 5 milla andando por el Griffin Inn Chipping guardián siempre el ambiente poco sofisticado y acogedor pub del pueblo. perfecto Una sorprendentemente amplia variedad de opciones de comida, un buen precio en porciones saludables de cerveza y nuestro principal opciones de comida confirmó nuestra decisión de volver con un grupo más grande corta el mes próximo.
Falcon04 . 2017-05-04
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Mi novia y yo fuimos a la Griffin para comer y nos lo pasamos muy bien. El personal era educado y amable que tienen muy buenas ofertas en este momento. Pintas de cerveza por £2. 55 (que por aquí es en promedio de 1 libras. 30 más barato pinta. Teníamos comida) desde allí compre uno y obtenga un menú que está en Lunes - viernes 12:00 - 5:00 pm y para su dinero fue una comida magnífica. En general, la factura era de £15 para una ronda de bebidas y dos comidas. Se lo recomendaría a cualquiera para un almuerzo en un pub.
Piers M . 2017-02-23
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El Griffin Inn no es inmediatamente obvio desde la carretera principal, así que tendrás que mantener los ojos bien abiertos para encontrarlo. Definitivamente vale la pena una visita ya que la comida era excelente y los dueños son muy amables y acogedores. Teníamos una hamburguesa (deliciosos) y una pequeña porción de pastel. Ambos eran caliente y sabrosa y la pequeña porción de pastel era de un buen tamaño si no está muriendo de hambre. Hay varias comidas en el menú que ofrecen porciones más pequeñas.
thegees1 . 2017-02-13
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He leído los comentarios y no podía creer que algunas de ellas vivimos a 16 millas de distancia y vaya aquí cada semana las comidas son una buena relación calidad-precio y así es la bebida. Sallyann y Andy son excelentes anfitriones y su personal es...
joodi1946 . 2016-11-28
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Chipping Norton is a delightful village and I was delighted to find this village pub. Good beer but what really pleased me was the menu. OK it was in many ways a typical menu but what made it stand out was the fact that items were marked as vegetarian and Vegan. The specials had more meat free items than meat, fantastic.
JohnA1943 . 2016-09-22
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Started working in the village and so tried The Griffin for lunch. Three visits so far. Steak was nice, burger was even nicer (I've had that twice). Everything is cooked perfectly. They do a Two-For-One offer for lunch which makes it very good value. Service is friendly, pub is busy but quiet so you can read your newspaper without strain. Definitely worth a lunch visit if you're in the area.
SteveTur . 2016-09-13
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Jenny is so good. Served us fantastic cocktails. Welcoming and lovely. . Ate here a few weeks ago and loved the menu. Dog friendly and we loved jenny. Sara and her mum.
helenjanebull . 2016-09-07
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Just moved in the other day, came into the pub, was treated to a proper village pub on. Was on a Sunday night and was greeted by a friendly landlord that knows how to have a laugh, will defiantly be becoming a regular in the near future
username635 . 2016-05-15
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We stayed at a shepherds hut a short walk away from The Griffin & decided to pay a visit on Saturday afternoon for food & a few drinks. We thoroughly enjoyed our meals & were unable to fault the service, food or the price. We had a very enjoyable afternoon with Sally, Andy & Hero and will certainly return when we are next in the area.
sarah b . 2016-04-25
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It's ok if u like frozen food don't think many locals eat there food looks like it comes pre- packaged or something don't go back places I don't like...
Josh B . 2016-03-13
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Whilst en route with our adorable pooches (hommm), we stopped off at this pub for snacks and a few drinks. Sally was so very welcoming from the off. She was wonderful when our puppy Mavis decided to be travel sick in the pub several times - which was totally embarrassing but she took it in her stride and helped clear it up. I wasn't made to feel uncomfortable at all. Thanks for your kindness and letting us stay inside! We were more than happy with our food - though basic it hit the spot! I cannot fault the place in terms of hospitality and friendliness. More often than not it is the people who make a pub successful - this is certainly the case here thank you so much Sally and Andy xx
Joanna S . 2016-03-08
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Great location, beautiful building, excellent food and most of all great company! Sally and Andy are great hosts.
Tim G . 2016-03-06
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Rambler group visit. Awful food served 75-90 minutes after ordering, despite letting them know what we'd be having at 0930. Curry voted least awful.
whitebandana . 2016-02-04
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This is not a place to eat. There is no website (what decent pub nowadays doesn't have a website ??), and £12.99 for two courses should have been enough of a warning. The pub itself is just that, a pub to drink in. The dining area is rough, with no style or class. Tasteful it is not. The food was DIRE ! All the vegetables....carrots, cauliflower, sprouts, were completely overcooked, the cauliflower was a strange colour and fell apart it was so soft. I cannot begin to describe how awful it was. I have eaten in many superb pubs that serve superb food in tastefully decorated surroundings. This place didnt even offer coffee after the meal ! I would rather pay twice the price to get quality. I dont know who was cooking the night I went, but it wasn't a chef. There are so many other really really good restuarant pubs within a few miles, that it would be criminal to eat at this one.
suzee01 . 2015-12-21
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Never have I had such a bad Sunday lunch, dry meat, overcooked vegetables, soggy roast potatoes and Yorkshire puddings that claimed to be home made but obioiusly were not.We avoided desserts as we dare not venture further
RogerWerty . 2015-11-30
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Just visited here for the first time with a group of friends and had a lovely evening. Very cosy bar area with a friendly atmosphere. Moved to the newly opened dining area and was really impressed with the food and definitely the price. Lovely staff and great customer service. Would recommend giving it a try.
Angela E . 2015-10-23
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We went with friends (four of us) to the promotional evening, which I think was to promote the new landlord etc.The menu looked good and at a special price of £8.95 for 3 courses seemed very good value for money.We ordered our food at 7.30 pm having booked a table for 7 pm and it took over an hour to deliver our very simple starters.We did get an apology and a complimentary bottle of wine but what we really needed was food!Following the starter we were still waiting for our main course at 9.30 pm, which was when we decided enough was enough! Two hours for service is appalling and there is no excuse when you are promoting your business in this way.In the this trade you just have to get it right because not doing so will result in failure, which like so many others means closure!We are local and The Griffin was my actual local when I lived in the village through the late 70's and 80's so we know it well.It's a nice pub with a good atmosphere but that's not enough to assure success.I hope they can get the act together and as my wife suggested we should perhaps give them the benefit of the doubt!We are not expecting fine dining just decent food at sensible prices but with GREAT service, which will keep customers happy and coming back for more!
barry h . 2015-10-17
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The Griffin has changed hands many times since I landed in the village. Currently it is a drinkers pub (no food) and busy early evening when people leave work and come out gagging for a pint. For the last year or two the food has been a bit 'estate pub' . Due to change hands again very soon (17/8) so perhaps the brewery will give the new people a free hand with food, who knows. Will still continue to be my local though, and I will continue to haunt it whatever !
BerryKing . 2015-07-31
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Recently moved to this area with work. Visited this pub to meet someone for lunch and was disappointed. Pre ordered our food, but it was poor quality with poor service. Customer service was appalling. Would never recommend this pub to my colleagues. Maybe they just didn't want our custom?
Simone B . 2015-06-12
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Visited with friends, service was very good and nice friendly people. Our food got to our table in good time but most of it was over cooked and some things burnt. We went out side at the end of the night to see the chef just leaving in what seemed to be a hurry! Some of us put our hands up to him but he ignored us and flew straight past. Ignorant people annoy me!!!
Loker2003 . 2015-04-13
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We found this lovely country pub in the middle of an8 mile walk we were doing.Friendly welcome and nice seats outside fora quick rest - if you are passing give it a try.
Maxim123153 . 2015-04-10
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Was staying on a farm nearby and had been warned the pub was a "plastic menus and fruit machines" type of pub...but we visited anyway because it was the closest pub. Glad we did as the landlord was very friendly and helpful. Even going as far as saying that if we were after top quality gastropub food then he could recommend some other pubs that were local as his food was good value, but not gourmet stuff. Now that's honesty! Turned out to be good pub food at very good prices accompanied by some fantastic ale. Nice little local country pub
Ugnuts . 2014-10-14
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We had a very lovely overnight stay and dinner, would definitely recommend. The food was very nicely cooked and the service was great
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Wonderful food… pie as well as the homemade tartare sauce with the scampi. Andy always does amazing food… thanks! And a lovely warm atmosphere 😁
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The Rose and Crown Charlton we had Amazing food, Amazing staff, probably the nicest Sunday lunch I’ve had in ages. Definitely worth a visit
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Dinner was spectacular, Gracie did a fantastic job looking after us and was very attentive. Was recommended the cheesy garlic bread which was heaven!
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I am sure the breakfast ingredients were good quality, but even my local greasy spoon knows not to serve breakfast on a cold plate, and it is this reason they got only 3 stars on the food rating, on the plus side the are friendly & welcoming