The Griddle in Bristol, City of

The service was lovely and the shots were to die for

Valentine’s Day from hell!!! Me and my boyfriend booked to go here for Valentine’s Day. I had a reminder email on the day that we had our booking for 7:30. We drive over an hour to Bristol especially and what do we find…. The lights are off and no one’s ‘home’. We are absolutely appalled we had no communication saying they were closed, no sign on the door explaining why they weren’t open, nothing! There were 4 other couples also stood outside looking bewildered and extremely disappointed. There was no answer from the phone number on the email so we were stuck trying to find a walk in on one of the busiest days of the year for restaurants! I messaged them on Instagram, they did not reply till the next day and they said they had let customers know they were having electrical issues which is a lie because we had no such correspondence and I checked junk folder and everything. Also there were multiple other people who hadn’t been informed either so clearly they had not told people. When I tried to explain that on Instagram, they read and ignore the message and that was 5 days ago. Clearly they don’t care about customer satisfaction and don’t seem to grasp how unprofessional it is to turn up to a restaurant that as far as you are aware should be open, with Google backing that up when you look online, only to turn up to a dead restaurant. We travelled in especially and they just didn’t care. I advise you ‘scope’ out the restaurant the day before to check it is actually open.

Visited here couple times, the chicken is halal and staff are lovely. Authentic food, will say I probs won’t visit again as food the previous times did deffo taste as if it was leftovers reheated.. we didn’t end up eating. Staff are lovely and we did go during midweek, during our weekend visit it was fresh.

I know this restaurant from when I lived in Bristol (now sunny Cornwall) Back in Bristol last night meeting with some friends. I have to say this has got even better than I remember. Thank you for excellent service and great food Hopefully see you again next time I am up from Cornwall again.... Keith

Lovely place for a quiet few beers, can also go to watch sports though last time there were connection issues interrupting the game.