The Grand Sultan in Neath Port Talbot

Called in for a takeaway and tried to preorder online but I was a little early so we parked in the car park and went in. I explained I couldn't order online and one of the waiters took my phone and took my order off it. He then gave me a card receipt. On getting home I found my main course was missing so contacted the. They checked their system and found the waiter hadn't put my meal on there. I then said that I would have to make do with no food and they said ok goodbye and hung up. This is the second time they have messed me about, the first time in the restaurant they thew my leftovers away even though I had requested to take them home. Poor service from what I thought previously was a very nice restaurant.

This was the first time I've ever been in there.. I'm not a lover of Indian food.. but omg. I tried a little of everything they had to offer on the Sunday buffet. It was awesome.. the staff were fab.. nothing was to much trouble...Will definitely go there again. Thank you xx

Amazing food great staff will definitely dine there again

Great food......the array of awards is well deserved.....we were on holiday in Wales and quality of food, good service and atmosphere saw us go back again the following day......great Indian restaurant.....highly recommend......

One of the best Indians iv been to. Nice place, staff were really friendly and polite and the food was amazing, not one complaint

This is one of the best Indian Restaurants, the menu has alot of different dishes, plus all the usual. The food is delicious and reasonably priced.

Managed to be accommodated at short notice. We love this restaurant and again had another fantastic experience. Food was delicious and service warm and friendly. A firm favourite and we are already looking forward to our next visit.

I had the best food I have had in a long time here , the service was fantastic and the staff were very friendly and helpful

Cannot fault it. Service fantastic. Food first class. Lovely place to celebrate a birthday.

I like near by never been here before , my loss. Food and service was excellent , great chutney tray, starters and two fabulous mains . Wide ranging menus spoilt for choice. Give it a go

The vest curry I've had in a long long time

Food was lovely, and good customer service. Highly recommend

Rushed and bang average. Wouldn't visit again

Absolutely fabulous, sit down meal and takeaway. We've had dine in take out and delivery and never had a bad experience.

Come here with a group of 8 friends and no one had a bad word to say. Service was fantastic and the food was absolutely incredible. Everyone's dishes all looked different and had their very own unique taste and feel, which some times doesn't happen in other Indian restaurants, no one dish tasted the same. Loved the amount of selection on the starters also and again, all delicious. Will definitely be returning soon

Absolutely amazing food, the jalfrezi was fantastic and the Kashmiri murgh is like a better version of a korma. Great service, really friendly folks. Music was a bit dance-ey, but I guess some folks like it (:

Excellent food with very good service reasonably priced

Booked for 2.30 pm arrived on time no poppadoms,no onion bajis no chicken wings and no chicken in the tikka masala. Why bother offering a second sitting if your only offering scraps. Yes you topped up the few things I asked for extremely disappointed never to return or refer to potential customers 😕

First time visit, will definitely be going back, food and service was excellent.

Take away is excellent and always ready when collecting. Friendly staff. Bhajis are a bit disappointing though…very tasty but small and few in a portion for the price! Otherwise it would be perfect. Veggie options are the best we’ve had anywhere.

Lovely food, service was good but sparse, but we put that down too it being very busy. Defo going again!

Great place, great food.Clean lovely service respectable free parking toilets easy for disabled use.You will enjoy a meal here.

Brilliant staff good service food is out of this world well worth the money

I've visited The Grand Sultan on many occasions and it has never disappointed. Food is always delicious and the menu has lots to chose from. The service is always friendly and quick. I had the sri Lankan chicken which was so beautiful and spicy! Highly recommend 👌

I recently dined at the Grand Sultan restaurant in Margam, and it was an outstanding experience. The service was excellent, with friendly and attentive staff who made sure we had everything we needed. The food was truly exceptional. Every dish was delicious, beautifully presented, and full of flavor. The restaurant itself is beautifully decorated, creating a wonderful ambiance that enhances the dining experience. Overall, my visit to the Grand Sultan was fantastic. The combination of great service, friendly staff, and exceptional food makes it a must-visit. I highly recommend this restaurant to anyone looking for an exquisite dining experience in Margam

I visited on Saturday night with my Wife and Son for the first time Myself and my wife had the special Balti and my son a Vegetarian meal On the Sunday myself and my Wife were both ill, spent all day on the toilet and vomiting As this was the only common meal we had undoubtedly this was the problem I suspect either contaminated food or hygiene problem Monday today and still feeling the effects Will never go there again

As always a super welcome and food is first class. Sunday buffet is good as well......

The Grand sultan is hands down the best Indian Restaurant we have ever visited, from the Outstanding customer service and friendly staff, to the Absolutely Amazing food on offer. We go atleast once a week sometimes twice on some occasions. 5 Stars all round ⭐️⭐️⭐️⭐️⭐️

Terrible experience. On Friday 26th April myself and my family went for a meal at 6.30am. We placed our order for starters and mains. At around 7pm they came with our mains but we had not had had our starter ..... Due to this they took our main back and went to get out starter out. The starter was nice enough but when the main came it it was obvious it had been reheated as it was completely dried out. I complained as we did not eat the main We paid just under £32 for our starters and a bottle of wine. We paid in cash at the table. After leaving I then received a phonecall to say that he bill had not not been paid. I checked everything before leaving and even bought a glass of wine at the bar whilst we waited for our taxi (by cash). I find it unbelievable that this has happened and due to this would sadly never ever return.

Really nice Indian food. Very flavourful. Good service from friendly staff

Best Indian in south wales, service is top notch and the food it’s out of this world! Enjoyed every single mouthful. Myself and my partner look forward to this every month. Please try it if you haven’t, you won’t be disappointed.

Absolutely outstanding. We go to Indian restaurants white regularly and I must say this was by far the best I've been to, and that is saying something. We had to travel a bit further than usual for this one, but wow was it worth it. Everything from the chutney tray to the curries were something special. Staff were lovely and friendly. I had the chicken Naga first time for me to try this curry and I have found a firm new favourite Indian dish. I honestly can't wait to go back there again and have been recommending it to everyone and anyone who will listen. Don't think about it, just book it!

First time eating here tonight, heard many good things about the food however in our experience it’s well over rated.

Great buffet meal. Well presented and very tasty with plenty of choices

Fabulous meal with family. Lovely restaurant and friendly staff. Il be back

Top draw, can’t fault this place. As soon as me and my partner walked in we was greeted by a top gentleman called Jason, we was escorted to our table and we felt right at home. Maz took our order and was extremely helpful. Aamir couldn’t do enough for us. Our meal was absolutely delicious, couldn’t fault the 3 courses that we had and it was well worth the money. I can’t forget to mention the other gents working the floor and checkin up on us. Keep up the good work everyone. I highly recommend this place and I’ll be back again

First time here! Amazing service! And lovely flavoursome food! Very impressed with definitely make it the out usual for a curry! 2 points though not enough garlic on garlic naan and time to get the bill but everything else was so exceptional didn't want to reduce the stars!

Great food, good service, recommend!

Sunday buffet weI found the entire experience very disappointing only went because media hype suggesting that The Grand Sultan was the best in the country we ate on 25/02/2024 there was no atmosphere no background music and a poor selection of food that had been standing around for some time will we visit again No!and I question this Indian restaurant reviews in the press😟😟😟😟

Amazing quality of food the choice is second to none and the staff are very friendly

Really enjoyed every meal I've had there

5 stars all round! They very kindly catered for our big party, and were very friendly and remembered some of our party guests from previous visits! The food was absolutely delicious, and a great portion and decent price!

Fantastic excellent food service 5 star staff welcoming and friendly my grandsons birthday meal excellent Ms.kathrine Loveluck

First visit here. Food was the best Indian I've ever had. We will be returning.

Easily the worst customer service I’ve ever experienced. I made an order for collection and drove home to discover missing items in my order. I called the restaurant immediately to make them aware of the error and explained that the missing items were for my sister. The member of staff on the phone was so rude ‘well we can deliver them to you but will take half hour or just come and get them’ there was no apology for the mistake and inconvenience this caused me. I explained that I couldn’t wait and eat food in front of my sister and had no choice but to drive back to collect the items. I asked for a refund of £6 on the missing items to pay for the cost in petrol to drive back to the restaurant. The member of staff got defensive, and spoke to a member of his team and swore several times about me and my request. When I questioned the member of staff about the way he spoke about me, he never once apologised and ignorantly said ‘make a decision do you want the chips or not’. Unfortunately, this has completely changed my opinion on this restaurant and after years of eating here, I will never return.

I found this place delightful. the service was very nice some off the best i have ever had. the owner was very nice to me and his son was working that day with his cousin and they helped out a lot by getting my order and food. the drink choices were some of the best in the country. i wish i could com here every nigh and day for every meal. the ambience was very welcoming with the right music and smells. the food was cooked fast and perfectly. one of my favourite places in wales. would suggest to anyone- john smith

Fantastic meal served by first class staff. Nothing was a problem. Made you feel welcome as soon as you walked through the door. Would recommend to visit you wont be disappointed.

Fabulous restaurant , fabulous food excellent service good value for money would definitely go there again highly recommend

The food is nothing special. The restaurant has such a hype around it that you would expect something better than what you yourself could cook at home. Some of the dishes were bland. There are better Indian restaurants around. This one we won't go for again.

Excellent service...good varied menu ...very tasty dishes .....very good value .

Grossly overrated. Decor is very old school and dated. Service is good. Food not so good, meat on starters and main was tough and tasted like it had been sitting around a while then reheated, food it self was very bland. Mediocre at best....

Fantastic service, beautiful food. First time coming here, was surprised how busy it was for mid January. We had a 7pm booking and on leaving there were still loads coming in. Shows how popular and good the place is. Cannot wait to return.

Really nice place to eat . Staff are friendly and efficient food is very tasty probably my go to for an Indian meal

First time to dine at The Grand Sultan. 5 stars says it all!!

A wonderful place to have a meal.

The food was cold , dry , tough , really unpleasant. The Sunday buffet was the worst I have ever had . Never again will I go. Waste of time and money

Amazing food, great service provided and very reasonable price. Will be visiting again, highly recommended x

Aamir and Jason are a great double-act!

Great meal! Great atmosphere! Jason & Aamir are a great double act! Highly recommended! We’ll be back…..

Food was really nice. Service was good. Would highly recommend the grand sultan if you want indian food

9 of our table tennis group went on a thursday night. Lovely curry and brilliant customer service. We look forward to going back March 2024. Thanks to all the staff at the Grand Sultan.

Unfortunately my main course went cold. They replaced it but it didn't have the same ingredients as first dish so ended up not eating it. Sides also went cold as served in China dishes and no hot plate provided. It was extremely busy.

We as a family visited the Sultan on Oct 25th for a 70th birthday treat for myself reaching this venerable age. Everything about the evening was absolutely spot on, the staff were attentive but not at all intrusive and the food was really good. All Ten meals were devoured with no waste returned to the kitchen. I would highly recommend the Sultan for any get together or just a quiet night out, x

Excellent curry. Very welcoming and accommodating staff.

Amazing food and service as always👍

Me and my wife went here for the first time tonight and can safely say that it was the best Indian that we have ever had, the staff were very friendly and accommodating and nothing was too much trouble for them, all the food we ordered was hot and extremely nice will definitely be going back again. Ian and Jo

An amazing experience! Delightful food and the very best service. Our first time dining in but certainly won't be the last. Highly recommended.

Amazing food,very attentive staff & extremely clean,going back for my birthday its so nice

Awesome food and drink and service 😋

Excellent service staff very friendly, food 1st class

The restaurant was very busy, very loud and the staff didn't seem to be able to cope. It took an hour between being seated a getting our food which was nothing special. Dissappinted.

Really tasty food, not a thing wrong with our meal. Large portions would suit a big eater . Definitely would visit again

Nice busy spot for a curry. The staff were warm and welcoming and the food was nicely presented and very flavourful. Only downside was our wobbly table but we will definitely be back .

Lovely restaurant, excellent food, and very friendly staff.

Very good lovely atmosphere but very busy advise to book . Booked for 6.39 had food just before 8 so bit of a wait considering it says if busy they need your table in 2 hours but food very good nice price

Fantastic restaurant every time food is amazing and so are the friendly staff the service is always Fantastic

Really nice , service pretty good and it was busy,

Lovely setting, great staff and the food was the best I've eaten will be returning

Frequently go to the Grand Sultan food is amazing and staff are very polite and friendly

I can honestly say Best Indian we have ever had . The service was super , nothing too much trouble , the waiters had real personality . Loved it. Will be back.

This place never fails . Another amazing meal here . The staff were excellent, well mannered, and know the menu well for recommendations. The chutney tray was just to die for . And the keema rice and keema naan bread . Main curries were good too .

Lovely food, lovely staff, lovely service

This is one of the best Indian restaurants I have been too. It even beast some of the ones in London. One of the best ones in South Wales if not the best!

Great food , service absolutely brilliant , reasonably priced, clean and welcoming atmosphere every time

Had the buffet Sunday Lunch today. Absolutely wonderful, tasty, hot, plenty of choice, helpfull pleasant staff. We will be back. Well done The Sultan.

Really well kept restaurant with great service and delicious food. Good range of dishes to suit many tastes. Staff are always very welcoming and friendly.

They had our table waiting and the waiters were warm and friendly. Little things like making jokes with the kids didn't go unnoticed and made us feel welcome. The service was quick and thorough. Food was excellent and the waiters checked on us regularly which was a nice touch. The price also was decent considering there were 9 of us and the amount of dishes we ordered. For starter I ordered chicken 65 which was so so good. Main was chicken bhuna also excellent. Around the table there were also dishes like garlic chilli tikka, lamb balti and korma and all were complimented. I love my Indian food and this was one restaurant that does the whole experience very well. I could understand why there were so many awards displayed as it is top place to dine in

I heard about this restaurant, so on a trip home to Wales the wife and I stopped by as we are avid Indian cuisine fans. We got a few onion bhajis to start that were good. For the mains we got korma and cocunut rice, and murgh makani (spelling) with keema rice, alongside a garlic/keema naan. Both currys were in my opinion poor. The Korma was super sweet and had very little flavor but the makani was worse. It had cheese on top which I never had before and it tasted of essentially nothing. I was looking for a depth of flavor and some spice but I was very underwhelmed. The naans were so dry, and the keema Naan just again tasted of nothing. The keema rice was OK, but again nothing compared to some of the Indian restaurants we tried in Edinburgh. Service was OK, no problems there, our server was nice. Overall I was incredibly disappointed. I want to go back and try some other choices on the menu, hopefully they are better.

Very good ..first visit & would return..good choice of food , and great value..Sunday buffet

We popped in for the Sunday Buffet and it did not disappoint. Warm welcome, nice setting and delicious food with everyone catered for. Will definitely be back.

Beautiful food and excellent service, staff are amazing 😍 definitely be back soon

Visited here on Saturday. ( not my 1st time ) Group of 12. 10 adults and 2 teenagers. Excellent food and drinks. Most had starters, all had mains, and most had desert. Bill came to just over £300 with drinks. Great value for money. Good generous portion of fresh cooked food. I'll definitely be coming back

Went for the Sunday all you can eat buffet and the food was absolutely lovely! The staff were friendly and the service was great, will definitely be returning :)

what a wonderful meal at this fabulous restaurant! whilst visiting from London for my wives birthday , i was recommended this restaurant by close friends whilst staying in Swansea. i have to say , it was one of the best meals we’ve had and returned home wishing they’d open one closer to home! thank you for the amazing service provided by the waiters , and making my wife’s birthday extra special . The lamb tikka Jalfrezi was 10/10 , highly recommend you try it with the delightful keema and don’t forget the popodoms as their mint sauce is the best we’ve ever had. we are back in Wales in October and looking forward to returning for another meal , we won’t be making the same mistake twice and will defo be taking a takeaway home with us! thank you once again for an amazing evening .

Having travelled from Newport a number of times I already know the quality of food which has always been consistently great. Super friendly staff who looked after my family from upon entry to leaving. 10/10 experience.

I recently had the pleasure of dining at The Grand Sultan, and I must say, it was an absolute delight from start to finish. The combination of incredible food and friendly service made it an experience I won't soon forget!

Service appalling. We had to wait 20 mins for our table to be ready. Then we were left alone for 15 mins before asked if we wanted poppadoms. Another 10 mins before they arrived and the waiter finally took our order. Suddenly on leaving the table he elbows me in the head quite hard. It hurt and he didn’t check I was okay. Just said ‘Sorry’ and walked away. Food was third rate. Onion bahjis for starters were bland and tasted like they had been in the fryer too long. Main courses were Luke warm, and one was cold - Chicken Korma, tasteless as though it needed seasoning, chicken was dry and hard. Returned and although we were offered a replacement, it was nearing 10pm and I wasn’t going to wait another 20 mins. How they have won awards is beyond me. Definitely the NOT SO GRAND SULTAN. Recommend you give it a miss.

I've visited this restaurant several times, food is always excellent.

Visited here while on holiday, lovely place great food and friendly staff

The food was amazing and the staff really helpful