The Grand Hotel in Fylde

Wedding reception meal was perfect.

My Parents stayed for 3 nights last week and I joined them for 1,The check in was perfect, the receptionist did everything she could to make it comfortable,The dining experience was awful, all the hotel info is via a QR code which at 87 was impossible for my parents to access, so when ordering a drink they didn't know what was available and the waitress wasn't at all helpful, she wasn't even sure if they sold wine by the glass .When checking out they had been charged a bar bill for drinks in the afternoon when they weren't in the hotel, the staff refused to take them off the bill demanding that they had had them.Our problem was that the waitress was really rude, arguing and refusing to admit that there had been a mistake, shouting and blaming them.Surely in hospitality the customer is always right but not in this restaurant and £17 for a glass of wine is extortionate.It was very disappointing of my mum and dad who have been staying here every year since 2017 and now don't think they want to stay again.

I only popped in for a drink, the bar area is really lovely and looks over the sea

We paid extra for a sea view and were put in the annexed 'serviced rooms' on the third floor attic which is seperate from the main hotel. Didn't' like the beamed ceilings running at 45° which means we were constantly either banging our heads or having to duck. For this reason the price should not be increased for a sea view. Also, there is no vegetarian breakfast option on the menu. Considering that there are 3.2 million people in the UK that identify as vegetarian (and the number is increasing exponentially) it seams like a bad business decision. Unfortunately It's a cashless hotel. Many establishments have gone cashless because they don't trust the staff. I have to say the staff were lovely and very attentive, but for the reasons stated above we will not be returning.

Loved this place. Served the best Pork Belly I've had in any hotel. comfortable spacious rooms,on the seafront in Lytham

Excellent service, great location. Lovely modern bar area and beautiful restaurant.

I love this place, nice setting, great staff, top food. Seriously disappointed they have jumped on the "cashless" bandwagon. Really struggling with this one, since cash is our currency and legal tender and the grave implications of a cashless society. Be for the people and the people will return... That killed it for me. I'll be going to cash venues from now on .

A beautiful hotel on the sea front. Very friendly staff and food was amazing

Fantastic, thanks for everything

Amazing, lovely hotel, very comfortable with lots of places to sit in the public areas and watch the world go by. Relaxing.

Excellent meal and service. Beautiful decor!

Went for weekend had a lovely relaxing time . Food was great . Be back again soon

A birthday meal evening fantastic

Second stay in the last six months. Faultless on both occasions. First stay was in the penthouse and the most recent stay was in the turret room. Both rooms very light and spacious, beautiful views and plenty of storage space, coffee machine and kettle, fridge, everything you could need really. I’ve found both rooms to be quiet at night and don’t really get disturbed by room doors closing etc, or neighbouring rooms, like you do in other places. The whole hotel is spotless and beautiful, the poolside is lovely and warm and the pool water clean and clear. A great size pool. The gym looked well equipped and very clean. Dining and lounge areas are spacious and comfy, staff are friendly and professional and nothing is too much trouble. Great parking and close to the beach, making for nice walks everywhere. I can’t fault this place at all, it’s worth the money and will be returning time after time.

We visited for my big birthday in January, a present off our daughter and family. What a lovely hotel. Thank you for the upgrade. A lovely king-size bed in a lovely big room. The bathroom was something else. . . . . so big! With a separate shower with two showers in it!! I have stayed in smaller bedrooms. The staff were lovely and very helpful. The radiator in our room was only just warm with the bottom part cold, this was on the coldest night of the winter, -9. A lovely man came up to take a look, tried a few options. Said he thought he had sorted it out but went and brought us a lovely Dyson heater to use in case the radiator didn't get hot. The Dyson brought the room up to temperature in no time at all. The radiator did get hot and stayed on all night. Nice and toasty. The Spa was lovely, pool, sauna, jacuzzi, very relaxing. Well worth a stay.

Thank you so so much to the team! I booked to stay here in November, I stayed but had to leave through the evening for a family emergency! The team were so caring and helpful. I emailed to return and they upgraded my room kindly for the same price as I paid before! We stayed last night and thoroughly enjoyed ourselves, staff were amazing, caring and kind. Room was absolutely amazing! 😍😍😍 Breakfast was stunning and well presented! We used the spa facilities which were amazing as my toddler absolutely loved the swimming pool!! We also had a massage from bee and bramble and Samantha was amazing and such a lovely lady! Would highly recommend a visit to her also! ❤️

This is the best hotel Attention to detail and customer service is fantastic Location is good Staff are professional and friendly Restaurant is excellent Facilities are clean and easy to access Love it ☺️😊